Frontline Homeowners Insurance Company Reviews & Ratings
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Date: October 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
We have not had any issues with Frontline or their customer service. They have provided us with detailed information.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Frontline insurance deductibles are some what flexible but are about the same as others. We chose them for the best premium pricing.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They are very quick with giving us our new handbook each year and sending any policy changes. That is really the only communication we receive from them.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
Gives background of the company, lists what they offer and where they offer it. Slick modern feel to the site, not a stodgy old company vibe. Dislike having to hunt for financial standing information.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The convenience, time-saving,saves money, promotes flexibility, reduced boredom and increased productivity.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
It includes Financial security, including work and retirement, Healthcare, Long-term care services and supports, Communities where all can thrive, Ensuring that our democracy works better for all.
Date: September 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I have not visited the website or app of my insurance company. I am not aware if they have an app. I've only dealt with them through a third party.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They send us a new copy of our insurance policy each year, they also send us information when we enter hurricane season about the coverage provided for hurricanes.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think the premium is comparable to other insurance companies. I like that we have hurricane coverage since we live in Florida. I'm not sure what the premiums are for other insurance companies that offer hurricane coverage.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
the kindness the attention and that fulfills everything in the sense of customer service
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I haven't really had any interaction with the exception of receiving our new policy at the beginning of each year. I actually like that they don't send out a ton of mail.
Date: September 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
All of our electronics, furniture, possessions, the dwelling, loss of use
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Easy to navigate, good font size, not a lot of clutter, a good flow of information, can contact the company directly from the website.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We actually haven't had to use the customer service with the exception of creating the policy. It was really easy to create the policy though.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
It is A HOA policy that covers interior fixtures only. Condo association cover the common space and dwelling structure
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have no problem with their customer service. They are very good at handling claims and returning phone call in a prompt manner.
Date: August 31, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
provides insurance in health, financial and travel. The schemes are looking good by comparing with other insurance companies.
Date: August 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website does not let one keep track of a claim and it's status. It is fine regarding showing payment amounts and coverage.
Date: August 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
the customer service is very good and dislike what I say I don't know..it is good
Date: August 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We have basic insurance with flood, theft, natural disaster, and property. I'm not 100% sure about what is covered as I haven't read the policy in a while.
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
My home insurance company does not have a mobile app. I think a mobile app would be great. The website is super easy to navigate, but it can be hard to figure out what kind of options they offer to customers.
Date: August 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The following are covered: dwelling, other structures, personal property, loss of use, windstorm or hail up to 3%, all other perils, water/sewer backup
Date: August 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The customer service has been great so far. We've only dealt with them when we were creating the policy when we bought the house. I have had friends file claims though that went really well.
Date: August 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am considering other companies, especially Geico since I have car insurance through them. I have yet to find out premium prices for comparison.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
the premium compared to other insurance company to it is good
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I have yet needed to call or contact the insurance company. They have yet given me a call about anything either.
Date: August 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premiums we received were all comparable, but we ended up going with frontline because of its reputation. Obviously, I would love to pay a lower premium though.
Date: August 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We received our quote very quickly and they gave us the information for setting up the escrow account very quickly. Each year, they send us our renewal paperwork and they are very quick with sending out information about policy changes.
Date: August 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think the premium is comparable with other companies. I go through a broker so I'm assuming the agent gets the best price for the coverage.
Date: August 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Love the premium offered compared to the previous insurer. Saved almost $800/year by switching and have comparable or the same coverage with the same deductible. Also, don't have to meet with a separate membership to be eligible for coverage.
Date: July 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I'm very satisfied with my interactions with my insurance company. They are prompt and courteous on the phone. I don't have any dislikes.
The website is very easy to use, but they don't have an app. I think an app would definitely be convenient for checking policy information on the road- like for evacuations.
Date: July 27, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
the policy offering is in very likely and insurance amount is very high
Date: July 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like the service and the kindness with which they offer since it meets my expectations
Date: June 23, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Haven't dealt with the customer service directly, but the agent was responsive and very helpful. Feel like they will be on my side with and covered events.
Date: June 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We have hurricane coverage, flood coverage, and coverage for our possessions. They have an app and send us paperwork at least once a year.
Date: June 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I receive more coverage for the amount I pay. Other companies either refuse to cover me or they charge an absurd amount for little coverage. Also, I get a discount because I have car insurance with my home insurance company.
Date: May 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I believe the premium is comparable to other home insurance companies. I haven't been quoted for a better rate, so I assume that there isn't one out there.
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is really easy to use- you just log in and you can view any claim information that you might have. There is also an app that we haven't used it.
Date: May 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The affordability is expensive and offers irrelevant operations. The quality and accessibility are also average. Features, benefits, and regulations that members can easily understand.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Hurricane damage, Flood insurance, $40000 of personal possessions, our home, and property. We do not have sinkhole coverage.
Date: March 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The company's representatives have always been professional and courteous whether on the phone or via email. They were always able to answer my questions promptly and not keep me on hold.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication is always prompt and professional. I feel as though the company is honest and is not out to upcharge me or sell me additional services.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Satisfaction being so subjective. While an individual customer may consider a service, a product, or technical support satisfactory, another may not. Sometimes the disconnect is a matter of opinion.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Paperwork was detailed and clear on coverage limits and amounts. Sent everything in a nice folder with all the detailed information on exact coverage exclusions and meanings.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I haven't had the need to deal with the company's customer service. I have just paid my bills and just forget about it till next bill.
