Date: September 03, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
It's been a long time since closed on our house, but from I can remember it seemed pretty reasonable. I don't know what the standard is.
Interest Rate
It is a very good interest rate because it is a VA loan. We also got it locked in when rates were at all time lows.
Loan Officer Service
Service was very good. It seemed like we were always able to get a hold of our agent when we needed him. He always responded to questions in a timely manner.
Overall Rating
Pros
They were very informative. They tried to the make the process as clear as possible. They were friendly and very willing to help us follow through to the end.
Cons
It seems like the process is needlessly complicated. I don't think it is a problem with just our bank, but it seems like it could be a simpler more streamlined process.
Date: September 02, 2018 Age: 37 Gender: Female Marital Status: Married
Closing Fee
I don't remember the closing cost of my lender but it wasn't higher than average. I think we rolled the closing cost into our mortgage so we didn't have to bring so much cash to the table.
Interest Rate
we bought our home during the recession and the interest rates were all low but this was one of the lowest. as of now, it's not worth it to refinance because the interest rates have all increased quite a bit and there's no way we would get a lower interest rate.
Loan Officer Service
our loan officer worked very hard and for a couple of months to get the best rate and mortgage that he could. I was very pleased with him and would recommend him to others.
Overall Rating
Pros
so far the lender we use has been very easy to use. it's pretty straightforward, we pay our monthly fee and the lender applies it to the interest, taxes, and principal. there have been no issues to date with our lender.
Cons
So far there is nothing I dislike about the lender. I've dealt with many lenders over the years and this one seems to be non-eventful which is s a good thing.
Date: June 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
The closing costs were paid for by the sellers, therefore I am extremely satisfied with the lender in this aspect. I am not sure if I could've gotten the same with other lenders because it was my realtor that asked for the closing costs to be paid in the contract.
Interest Rate
Instead of looking for other lenders, I went with the first company I talked to because their interest rate was slightly less than the market rate at 3.75%. However, after buying my home I learned from a friend that I could've gotten an interest rate of 3.25% from her lender.
Loan Officer Service
The entire process was very easy and fast, so I am extremely satisfied with my Loan Officer. I only had to drive to their office two times during the home buying process.
Overall Rating
Pros
I liked that they were easy to contact whenever I had any questions, and were also upfront and honest about the process. They were very quick during the approval as well which was nice because I knew exactly the budget I had to work with.
Cons
There wasn't much to dislike until after we bought our home. I am not sure if it's normal or not, but our loan has been transferred to different companies several times since the purchase.
Date: June 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
THERE WAS A VERY LOW OR NO FEE AND I DO NOT REMEMBER THE AMOUNT BUT WAS VERY SATISFIED WITH IT. I DO NOT THINK THAT WE COULD HAVE CHOSEN A BETTER BANK TO PROCESS OUR MORTGAGE
Interest Rate
THE INTEREST RATE IS VERY LOW APPROXIMATELY 1.3 ON A 30 YEAR FIXED MORTGAGE AND THE RATE IS ONE OF THE BEST I HAVE SEEN
Loan Officer Service
THE LOAN OFFICE JERRY WAS EXCELLENT AND WAS VERY HELPFUL AND KIND AND GENEROUS AND QUICK WITH HIS WORK. WE WERE VERY IMPRESSED WITH THE WAY HE HANDLED EVERY LITTLE DETAIL.
Overall Rating
Pros
THE WAY THE BANK HANDLED THE WHOLE PROCESS WAS ACCEPTABLE AND WORKED OUT VERY WELL AND MY WIFE AND I WERE WELL PLEASED
Cons
WQE HAD NOTHING THAT WE WERE DISPLEASED WITH DURING THE WHOLE PROCESS. WE WERE HANDLED WITH THE UTMOST CARE AND WOULD AND WILL CONTINUE TO BE THEIR CUSTOMERS