Date: January 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
I was surprised by the application fee which was $375 which wasn't expected. I did some research and saw that other lenders actually charged closer to $500-$600 or more. We were getting a better interest rate so we were happy
Interest Rate
You have to belong to the bank. We were able to lock in at 3.25% which was lower than most lenders out there. We also checked locally where it was closer to 4%
Loan Officer Service
She helped us out greatly. If we had questions she would find out the answers for us quickly and get back to us. We also had an issue where we had to extend our rate lock which wasn't our fault but the mortgage company they dealt with. They did not charge us for this for it wasn't our fault but theirs.
Overall Rating
Pros
They explained the difference to us about a 15 year and 30-year mortgage and told us exactly what it would cost us both ways. They answered all questions that we had regarding paperwork, taxes, and how the payments would come out.
Cons
We were actually fortunate that there wasn't anything we disliked about them. When an error was made by their financing company they stepped up and straightened out the issue and didn't charge us.