Lake Michigan Credit Union Recent Reviews & Ratings | Share Your Review
Date: August 11, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
We did compare and found that this company had less overhead so we were spending less on those additional costs. They were very upfront and honest when it came to their fees and costs so nothing was hidden.
Interest Rate
Our interest rate was competitive with what was currently being offered by other lenders. We did not find any other place with a lower rate.
Loan Officer Service
He was very accessible and completely knowledgeable. He was professional and fast with all that we needed. Our loan was put together in less than thirty days.
Overall Rating
Pros
They provided videos about each step in the process so questions were answered before we even asked them. The steps were clear and everything was done so seamlessly. We appreciated the personal touch too.
Cons
Sometimes the online tools to sign and send documents got confusing. I would miss an email regarding signing something or it would get lost in the shuffle. It would have been better to have one portal to access all this stuff.
Date: August 09, 2018 Age: 29 Gender: Female Marital Status: Married
Closing Fee
This was my first mortgage so I don't know what it was in relation to other companies. It seemed to be fairly standard when I looked up comparisons so I was ambivalent toward it.
Interest Rate
The interest rate on this loan may have been slightly higher, but not significantly. Overall, it seemed to be in line with other lenders.
Loan Officer Service
The loan officer was terrible. He asked for documents multiple times though I had provided them, waited until the last minute to start the process so we almost didn't get approved in time, and asked for documents and assurances I've since found out should have been irrelevant. My experience with this loan officer turned me off completely to buying a home again (though I would do it but absolutely not with the same company).
Overall Rating
Pros
The initial pre-approval process was efficient. That is about the only good thing I can say about them. After that, it felt like a fight the whole way. I wish it had all been easy and smooth as the beginning.
Cons
The loan officer was not good and seemed incredibly unorganized. They asked for information that should have been irrelevant to the process. They waited to start the underwriting process until so close to the closing date that we felt like we were scrambling at the end to get them what they needed. I would never look to this company again.
Date: June 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
this was my first time buying a home so I didn't know what to expect
Interest Rate
I believe my lender was in line with other like lenders. they were the only ones I checked with, however, so I can't be sure.
Loan Officer Service
everything was handled online. this was efficient and I fell they did their job but did not go above and beyond at all.
Overall Rating
Pros
I liked that they were available to answer questions about relativity quickly
Cons
I would have liked to know more options. this was my first time buying a home and I don't think they looked at any other programs other than a conventional
Date: February 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
My lender actually absorbed some of my closing costs because they had miscalculated them in the approval process, they offered to do that without any prompting and I happily accepted. I don't know if anyone else would have done that.
Interest Rate
My interest rate came in at about.25% lower than the lender closest to my lender. I was lucky though, I purchased my home 5 years ago when rates were at an all-time low. Very happy with my rate.
Loan Officer Service
My loan officer was very polite and accessible. I never had any trouble getting in contact with him and he was always willing to answer any questions I had.
Overall Rating
Pros
I liked that they were very upfront about costs, that they absorbed a cost associated with closing, I also liked that they were very honest about the process. I have given out their information to several future home buyers, a few have used their services.
Cons
At the time that I purchased my home, they didn't have much online that explained the home buying process, I'm not sure that has changed as I haven't had to look into it. Other than that, I can't think of anything. They are a great bunch to work with.