Date: August 03, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
Several fees seemed to pop up at the end of the process, including some which seemed duplicative to others being charged. In addition, there were some fees we were told we could shop for ourselves, but not until it was too late and would have delayed/ canceled closing.
Interest Rate
We found our interest rate to be comparable to others, 3.99%, particularly with the type of loan we were pursuing, the down payment, and property type.
Loan Officer Service
While we were initially pleased with the Loan individual, at each step of the process, as we were passed along through the process, the Loan individuals became worse-and-worse in regards to their communication, details, and general accessibility.
Overall Rating
Pros
I liked the initial openness about the process, how it was going to work, and what to expect from whom.
Cons
I found that later steps in the process confusing, disappointing, and ultimately, negative. I'm disappointed in how things went, the lack of clarity, openness, and transparency, and ultimately feel that they don't care about helping, they just care about a check at the end of the day. I understand that this is a business, but for buyers, it's our lives, for them just another day at the job.
Date: June 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
Our estimated closing costs were a lot higher than what we actually paid. We were not expecting to get any money back and we did,
Interest Rate
We shopped around for the best rate, so at the time, we got the best rate we could find for our area and that time. The first mortgage company we went to was ridiculously high for the time and area.
Loan Officer Service
Our loan officer cared about us and simplified the process. I just wish he did not wait until the last minute to tell us he needed something by tomorrow.
Overall Rating
Pros
I loved that it was a local company that was reachable and accessible. I loved that we felt like a customer instead of another number.
Cons
Our mortgage has been sold 3 times since then. I wish that they would have given us more notice when they needed something.