Lenox Mutual Homeowners Insurance Company Reviews & Ratings
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Date: January 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I switched insurance companies because the new one offers slightly more coverage for slightly less coverage. I'm happy with the new coverage.
Date: January 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I just switched insurance companies last week, so I haven't really had a chance to experience their customer service yet, but I will say that the documents they provided were extremely organized and well presented.
Date: December 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I switched because the new company offers more for less than my old company. I used an insurance broker who assured me this was the best policy for me out there, so I trust that this new company offers the lowest premium for the coverage I need.
Date: November 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Its customers service is good and its its office is in our city and behevibeh of the employee is very good.
Date: November 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
Its site is very good we do online insurance, pay online premium, see policy detail
Date: November 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Fire, home appliances, theft insurance is insired in our home policy.
Date: October 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Premium is less compeared to other insurance providers Good service on low premium
Date: October 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Communication and interaction is good and very welcoming in my opinion.
Date: October 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I like that the Lenox Mutual Insurance app is extremely user-friendly. I find that many apps load the user down with information, while the Lenox Mutual Insurance app simply shows me what I need to know without any additional clutter. I also like that they allow me to easily contact them if I have any questions.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It is my understanding that everything in and around my home is covered.
Accessibility of the website/mobile app goes down often. The servers should be upgraded in order to get the better services on the web application.
Date: September 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The number of customers in the company is quite high. So, it is really a hard thing to get a customer service agent at a time. So, it is necessary to increase the counts on the customer service part of the company.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like that they tend to have a less is more approach when it comes to communication. I like that they send out several reminders when it is time to renew or has been past the time to renew our policy. I dislike however they are overabundant with the number of emails and calls when it comes time to renew. They put the pressure on.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
They do not have a website. We've had the same policy for 20 years, and only talk about checking into a different company.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
We've had the same policy for years. We really need to check into another company.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They have been very helpful over the years. There was an instance who a service provider they contracted with was not returning our calls and when I called customer service to make a complaint they set me up immediately with a new provider and mentioned they would most likely end their contract with the provider we could not get a hold of.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Every time that I call this company the customer service has been very good. They are very helpful and want to make sure I get what I want.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Most other insurance companies have vastly higher premiums, I shopped around and was being quoted for insurance in the hundreds of dollars which is not affordable for me. However, it would have covered the cost of my eBay business. Personally only having to pay $5-10 a month is an expense I can write off without having to think about it.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think that the premium is very fair. I know that there are several companies out there that offer coverage and the premiums are higher than what I am paying.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Other than the time that I contacted them to file a claim I don't believe that I have heard from them other than getting my bill in the mail for the upcoming year.
Date: September 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Its the cheapest quote I found, after talking to many insurance companies. Other companies like progressive charge 500 or more dollars annually, while with lemonade, I can get the same coverage for half the price.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
This home insurance covers repairs including major appliances, heating/air conditioning, and other damaged goods and services, all for a small fee.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the premium is better because the security or the call ceneter answers fast and is prompt if there are any burglaries they are always onthe money
Date: September 02, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I honestly have not looked around at other insurance companies to compare as it is included with my mortgage payment.
Date: August 31, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
I like the fact that this company is always available. I always can get someone on the phone whenever I call.
Date: August 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The home policy includes dwelling protection and personal property protection. The dwelling protection covers the structure of the property It also offers Liability protection to the one lives in the home property
Date: August 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I dislike that the alarm system is not as modern or technoligical as others out there, and i also dislike that everytime i open any door in the house it makes a beeping noise
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
my insurance provider covers liability, damages by natural calamities and provides medical coverage to people injured on my property. It also provides some expenses while my home is being repaired
Date: August 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The few times that I have contacted them they didn't seem very professional and open to answering questions.
Date: August 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
On the app, the one who interacts with us is not an actual person, but a bot. I don't like chatting with a bot. And if I call them on phone, it takes forever to get hold of a customer associate. I don't like this.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is quite less as compared to the other insurance companies. So, it is easy to acquire and continue till the premium due ends. As there is less penalties with the premium, it is easy to pay even after the due date.
Date: August 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I believe that my dwelling is covered, and everything in my home is covered also. I am not sure about anything that is not attached to my home.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They get to us right away when we have a claim. And if we run a little late with the payment they understand and don't charge us a late fee.
Date: August 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
As it takes maximum waiting time to reach a customer support executive, it makes me disappointed and feels low. Even I get the proper information from them, the wait time should be minimized.
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is just what you would want from an insurance company. They know us on a first name basis, they come out to the house personally right away when we have a claim. And we usually get claims paid right away. Great customer service.
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
my insurance company there isnt much i do not like about them but i willl say that i wish they were up in techonology because it seems a little dated
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that the customer service for my company is available twenty-four hours a day and that when I call, I get a real person, not an automated bot. I also like that I get a natively English speaking person and not an employee from another country.
Date: May 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I believe it is very comparable to other companies we have received advertisements for in the mail. The difference may be off by $100 or so but I like our company because we only pay about $60 for a service worker to come to our home and they take care of the rest.
Date: March 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The company website is outdated and very told. It needs to be updated and I don't even know if there is an app the last time I checked there was not.
Date: January 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like that they are available when I need them to be, but that they do not needlessly contact me with useless information that I already know, or try to upsell me on additional coverage.
Date: January 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
my lawn and inner house is covered as well as my dogs my cats my furniture and all apparel and appliances, I am glad I have ADT it gives me the protection I am looking for
Date: January 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
i like the customer service they are very friendly and is always willing to help if their are any questions or concerns
Date: November 23, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
my insurance covers both the dwelling and the contents of my house, the contents are most important to me as the house is highly replaceable. But the contents are the crux of my eBay business and would put me in a dire financial situation.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like that I can go online and submit a request to have someone come out and do a repair. It is easy to fill out the type of service I need from their selected service options. The website is easy to log in and know exactly where to go for help.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It looks user-friendly. The layout is very simple. It took me less than 5 minutes to enter my information and buy the insurance. One more good thing is that the app never freezes or crashes.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have never used the company's app. There are a few times that I was able to access the company's website and I didn't have any issues with that.
