Date: September 03, 2018 Age: 61 Gender: Female Marital Status: Married
Closing Fee
The closing costs were moderate. We had the sellers of the home we purchased pay for the closing costs, however, so it wasn't a huge issue or a dealbreaker for us in terms of choosing a bank for a mortgage.
Interest Rate
We were able to secure a 3.4% rate with Loanstar. This was far better than competitors in our region. Somewhere over 4%. We were extremely happy with our rate. They were more conservative with approving us and we had to raise our credit score a bit to get this rate, but it was worth it.
Loan Officer Service
Our loan officer was incredibly patient with us. We didn't have much knowledge about mortgages at all. He was incredibly patient and walked us through all the steps such as closing costs and PMI. We didn't realize how much taxes would factor in as well. We were very appreciative of all his knowledge and information and help.
Overall Rating
Pros
I like Loanstar because they have very aggressive and competitive rates. By far they were the best rates in our region. The loan officer we worked with was incredibly professional and smart and helped us every step of the way.
Cons
The only negative I can think about Loanstar is that there are not as many locations around as I would like. I like a bank to have different branches in different areas so I can go there from home or work or from activities.
Date: September 02, 2018 Age: 35 Gender: Female Marital Status: Married
Closing Fee
The closing fees were not as bad as I thought it would of been. We were given a discount for having our mortgage automatically withdrawn out of our account each month. This helped with our mortgage points.
Interest Rate
Our interest rate was pretty typical for the time we bought our house. It would of been better if the credit companies did not mess up pulling our credit but the mortgage people said there was nothing we could do about it.
Loan Officer Service
Our service with our loan officer was good. He was able to help us with any questions we had and so far we haven't had any issues with our mortgage and the process.
Overall Rating
Pros
I like about the bank is they are not a huge company but still have several locations around where we live. This makes it easier to access them with questions and keeps it more personal. I like when you feel more like a friend than a customer.
Cons
The only thing I disliked about the bank is that they were not willing to look into the issue our credit pulling caused. It would of delayed our loan process but still I thought was worth looking into.
Date: September 02, 2018 Age: 44 Gender: Male Marital Status: Married
Closing Fee
Our lender's closing fees/costs are competitive and in-line with other institutions. Generally speaking, it seems that fees and closing costs are too high across the board.
Interest Rate
The rate is competitive with other lenders. When looking for a lender, the rate is of lesser importance to me than are other criteria such as ease of use and location.
Loan Officer Service
Our loan officer was responsive to our inquiries and met our needs. I docked him a point because some of our paperwork got held up in processing for longer than desired.
Overall Rating
Pros
I use the same bank at which I have a local checking account. I enjoy the convenience of locations, and I like that it is a local bank in our community/state.
Cons
The lending institution online banking website could use an update. Compared to my main banking site, the online features are lackluster.
Date: July 31, 2018 Age: 34 Gender: Female Marital Status: Married
Closing Fee
The closing cost of my Lender company was comparable to that of other fees. It was about average, and it wasn't unexpectedly high or unusual.
Interest Rate
The interest rate of my lender was the most competitive rate available at the time. The lender was local, so that also influenced my decision when comparing rates. It was important for me to obtain a low rate.
Loan Officer Service
The service provided by my loan officer was excellent. She was very fast and efficient, and she returned my phone calls and emails fairly quickly.
Overall Rating
Pros
The lending institution was very thorough and easy to work with. I received information back in a timely manner, and I was confident that they could help me.
Cons
I used to dislike the online availability to check my mortgage loan. This, however, has changed recently because they have updated their website, so now I don't have any dislikes.
Date: June 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
We had less closing costs than expected. We really didn't look at closing costs of other lenders to compare the costs. We ended up spending less on closing than anticipated.
Interest Rate
The interest rate we received is still very low compared to other lenders. We mortgaged the house when the economy was not very good and with us being first time home buyers.
Loan Officer Service
The loan officer was amazing. She helped with every step of the way. She offered credit counseling, loan options, and help writing letters about finances.
Overall Rating
Pros
I liked the lending institution because of the ease of the process. Everything was extremely easy and the lending officer was extremely helpful. There were only a few people I had to deal with so everyone that I talked to knew exactly where I was in my mortgage process.
Cons
I did not like dealing with the assistants more than the loan officer. I felt the loan officer should have been more involved but at the same time, she was extremely busy.