Date: September 03, 2018 Age: 30 Gender: Male Marital Status: Married
Closing Fee
I think we only paid about $600 in fees and closing cost which I think is pretty standard in the industry. I think it was included in the mortgage as well.
Interest Rate
We got a 3.404% which is great and very competitive compared to other lenders. I think the closest one that we got was 4.1% from Wells Fargo.
Loan Officer Service
We did it online initially and then we had a 20-minute phone conversation with the Loan officer and then was told we were approved.
Overall Rating
Pros
It was entirely done online and via the phone. I rather not drive to an office where I feel uncomfortable.
Cons
I don't like the fact that we don't get an email or are notified about the mortgage being charged. Also, we asked for it to be taken out on the 1st of every month but sometimes there is a week-long delay.
Date: September 02, 2018 Age: 34 Gender: Female Marital Status: Married
Closing Fee
We actually didn't have to put anything down on our house and the closing costs were only around 1500 which is something that I was definitely happy with.
Interest Rate
I think my lender is pretty good. To be fair they are the only ones I have dealt with but they always keep me up to date on any changes that have been made and I have a really good rate with them so I am satisfied overall.
Loan Officer Service
I wouldn't say I have dealt with one particular person. I don't feel like it is as personalized an experience as I would like it to be. I might feel a bit more comfortable if I had a specific person I could call when I need to ask a question about my mortgage.
Overall Rating
Pros
I like the fact that the mortgage company we went with has been easy to deal with. Even though we don't have a specific agent we deal with if I have ever had any questions they are answered quickly and to my satisfaction.
Cons
I dislike the fact that it seems to be kind of more corporate-like. I would rather have an agent like my car insurance agent. I would like to know whom I am calling when I have a question and would like to feel that they are a bit more invested in me and my mortgage.
Date: July 29, 2018 Age: 28 Gender: Female Marital Status: Married
Closing Fee
I feel the fees/closing costs were reasonable and around what I had expected. I think they may have even been lower than competitors.
Interest Rate
I feel my interest rate is very competitive compared to what we put down our house. Of course, we would all like a lower interest rate.
Loan Officer Service
We went through weeks of trouble with our original loan provider and ultimately got denied. The new loan officer was extremely quick in getting everything approved and fixed.
Overall Rating
Pros
I like that they were very quick at approving our loan and that we did not have to deal with the ridiculous problems we did with the original lender we were with.
Cons
I disliked that everything was over the phone and online and that we were unable to talk to someone in person.
Date: June 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I believe the fees and closing costs that were associated with my loan were about average for the industry. I was treated well, and the lender handled everything professionally. In my understanding, closing costs are just part of the cost of doing business with mortgage lenders.
Interest Rate
I am happy with my interest rate. My credit score is very good, so I was able to lock in a fixed rate of 4% when I was approved for my mortgage. Since then, advertised rates with other lenders have consistently been advertised as over 4%.
Loan Officer Service
My loan officer was incredibly helpful and pleasant. She was encouraging and supportive, as well as personable and helpful. She explained quite a lot and was thorough and responsive in her work.
Overall Rating
Pros
I like that my lending institution is local, I'm supporting business in my own state and local community. I also appreciate that they're a higher end lender, and are exclusive in choosing who they work with. It makes me feel like a valued and elite customer.
Cons
I would prefer that they had a more accessible/detailed website as far as being able to access my own personal financial information. I wish I could log in and see my balance, upcoming payments, other options, etc.