Date: January 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
I was satisfied with a number of the closing costs for my mortgage. The lender was very transparent throughout the process about a number of closing costs, and I felt well informed about what to expect. I understand that the costs that I paid were about average for lenders in my area.
Interest Rate
I happened to be in the market to buy my first home during a period of exceptionally low-interest rates. As a first time buyer, I was able to lock in a fixed rate of 3.875% for my 30-year mortgage. This was a better rate than other lenders were offering at the time.
Loan Officer Service
My loan officer was pleasant, professional, and personable throughout the application and completion process. I made her work easier by having all of the necessary documentation, but her helpful demeanor made the process simple.
Overall Rating
Pros
The company has been always pleasant, cooperative, and easy to work with since I obtained my loan, and during the time that I've lived in my home. I do wish that they had slightly easier and more transparent online tools, but otherwise, I have no complaints.
Cons
In my most recent interaction with my lender (to address the last name change due to marriage), it took their servicing department a bit longer than it should have to get back to me and finish the transaction. Overall, I suspect this was just a one time issue, but I prefer responsive and professional service interactions when I reach out to them.