Date: August 30, 2018 Age: 27 Gender: Male Marital Status: Married
Closing Fee
Compared to others, the closing cost is something that I was confused about, but upon doing it, it was easy and much faster than I thought.
Interest Rate
This lender is really great and their customer service is the best that I have ever worked with. I give them a ten out of ten when it comes to customer service.
Loan Officer Service
The loan officer was kind and they knew a lot. They made me feel good about the whole process and I am glad I had them.
Overall Rating
Pros
I like the customer service, which I consider to be the best around. I like that they care about people and love us for who we are.
Cons
There is nothing that I dislike about the place as a whole. I think that they are the best around and they will always be my favorite bank.
I thought the closing costs were high. I had to pay $4000. I know there are some lenders that will split it or suggest both parties split the cost. I am not sure why it costs so much to close on a home but those fees seem to be a lot to me.
Interest Rate
My interest rate is very low. My lender did a good job getting me the lowest rate possible. I was fortunate that they called me and worked with me on that process. I have 3.85 percent. I felt this was very good considering my credit was not the greatest.
Loan Officer Service
She did an outstanding job. She would call me once a week and let me know the process. She also went through my credit and bills and described to me in detail what I needed to do. I had to pay down some credit cards and she helped me throughout that process.
Overall Rating
Pros
They have always been good. The send me letters when something changes and are available when I call. The only thing that really changed was the taxes went up after the first year so I had to work through that with them.
Cons
They did a really good job working with me and always answered my questions. They answered when I called or made it a point to give me a call back with the answers I was looking for.