Date: August 21, 2018 Age: 66 Gender: male Marital Status: Married
Closing Fee
I am not pleased with all with the amount of money in fees that are charged as part of your closing costs. Just a rip off of costs that you are liable to pay.
Interest Rate
At the time of my mortgage, I decided to take a 15 year fixed interest mortgage of 4.2%. This rate was very competitive with all other lending banks.
Loan Officer Service
Everything was positive with the actions of the loan officer.
I don't know if it was competitive with other lenders as it was my first time buying a home. I do feel that it was a lot of money. There were so many unexpected fees. The fees were higher than my down payment.
Interest Rate
When I got my mortgage, the rate was 5 1/2%. It was competitive with other banks. I had applied to several banks and the one I got also had low down payment along with a good rate.
Loan Officer Service
My loan officer was great. He kept me informed as to my loan's status and needs to get it done. He was very knowledgeable and helpful since it was my first time applying.
Overall Rating
Pros
They were fair and helpful with the whole process. I was promptly told when they needed more documentation or information.
Cons
They had such an excess of paperwork. Much of it seemed redundant and unnecessary.
Date: June 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
I don't know if they were high or not as it was my first mortgage and had no other fees to compare. I thought they were high.
Interest Rate
When I got my mortgage, the rate was 5 3/4 %. At the time it was average. I did not have to pay points. I had shopped around for rates, but I did not have a perfect credit score. It was a good score but not the best. I thought the rate was okay.
Loan Officer Service
They did an adequate job. They kept in contact with me regarding the bank's needs to get the loan and what my status was.
Overall Rating
Pros
They were courteous and friendly with me. They kept me informed as to the loan status.
Cons
They did not answer questions promptly. They kept asking for the same documentation repeatedly.
Date: June 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
I do not believe that all closing costs are justified. I believe the industry has created a level of acceptable charges in closing costs that people are stuck with
Interest Rate
The interest rate of 3.75% APR for a 15-year mortgage was very competitive as compared to other lending platforms at that time
Loan Officer Service
Yes, I am satisfied. We are limited to challenging the cost of rates charged because of the industry norm
Overall Rating
Pros
They were very accessible to the various tools that were available to us
Cons
Banks and Lending institutions are not very flexible or competitive with each other on rates of closing costs