Date: September 04, 2018 Age: 64 Gender: Female Marital Status: Married
Closing Fee
To be completely honest, it has been quite a while since we bought the house. The seller paid half of the closing costs, so it was not too onerous, but I don't remember how much it actually was.
Interest Rate
I know people with higher interest rates, but I also know people with lower ones. I am thinking about checking around to see if we could refinance and get a better rate.
Loan Officer Service
Since taking out the loan, we have not had to talk to the loan officer about anything, but at the time she was easy to reach, and very helpful and informative.
Overall Rating
Pros
We do most of our banking there, so it is really easy to make payments, or extra principal only payments. There is a branch near our house, so it would be easy to drop in if we needed to discuss something.
Cons
The bank has changed hands more than once since we took out the mortgage. I worry that it has become so enormous that the interests and needs of small borrowers like us will not be important to them.
Date: September 04, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
I felt it was very reasonable because it was under $1,000 and we also wrote a stipulation in our deal that the seller of the house had to pay closing costs. It worked out great for us.
Interest Rate
I like that our interest rate is fixed so I do not have to worry about it inflating rapidly like some other lenders, and then us having an astronomical difference in mortgage payments from one period to the next!
Loan Officer Service
Our loan officer was pretty engaging, he was personable and made time for us. I feel that he did his job to the best of his ability. When the underwriter kept dragging his feet, he made sure that we got our deal done by the deadline we needed as I was pregnant at the time and we really needed to get moved into our bigger home!
Overall Rating
Pros
I like that the people are pretty personable. They are friendly and not gruff like some other places I've dealt with. They seem to be nice people, they aren't rude or condescending like some people at lending institutions or banks that I have come across in the path.
Cons
The only thing I dislike is that one time we were 3 days late on a payment due to circumstances beyond our control and the mortgage company called our relatives when they couldn't reach us at work on a particular given day. We had not given them permission to do so and I wasn't even sure where they got their phone numbers and names from! That was disconcerting to me. Also, we had already paid the payment and the associated late fee prior to them calling our relatives. It was very weird.
Date: July 27, 2018 Age: 56 Gender: Female Marital Status: Married
Interest Rate
The interest was high and the down payment was high so we did not get the home
Loan Officer Service
was not honest, promised help with down payment pulled the offer.
Overall Rating
Pros
I did not like anything about them.
Cons
They were transparent. They promised things then all of a sudden it did not happen. Very bad people.
Date: June 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing cost was not bad and they deserve something for helping me out through this difficult process, that is just the way it is.
Interest Rate
It is a good interest rate and I am just glad to have something so that I can move forward with some stress gone. This helps out a ton.
Loan Officer Service
They were very great and provided me with service that was commendable and for that, I am forever indebted to them and their great service.
Overall Rating
Pros
They are a great service who do not only provide simple lending services but everything else is mixed in there as well.
Cons
There is not anything I do not like about this company because they get the job done and are great people who I need to move forward.
Date: June 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Closing Fee
In simple terms, we avoided almost half of the closing costs we would have encountered with a conventional mortgage. Also, our PMI is flexible and will adjust based on the assessed value, which we expect to increase, in a limited time frame of only five years.
Interest Rate
Ours was an interesting experience. The home we fell in love with turned out to be located on ancient Indian Tribal lands and we were eligible for financing with special terms through a joint venture of PNC and the USDA. We qualified for a much lower interest rate, avoided expensive closing costs and only needed to provide a modest down payment. The only surprise was a special survey which cost us $412.
Loan Officer Service
We were blessed to work with two superbly qualified, and experienced, representatives at PNC and the USDA. They were meticulous in addressing every issue and keeping us informed of fluctuating interest rates which allowed us to "lock-in" our rate at the best possible opportunity.
Overall Rating
Pros
On the whole, every other experience was stellar and seamless. Routine communication, explanation, and review, up to the moment of closing, was all-encompassing and edifying.
Cons
As noted above, the only deficit was involved with the online tools; due to the USDA involvement, and security issues, we weren't always able to complete some tasks through that process.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I didn't have a choice of lenders because I was a first time home buyer and went through a program. I think they charged the average and I trusted they would not rip me off. It was a regular bank after all.
Interest Rate
At the time I got a good interest rate but in the last 8 years, the rates have fallen so much that I wish I could remortgage but I don't have enough income now or a good credit report.
Loan Officer Service
She knew her job and was very efficient. She worked my case thoroughly making sure everything was done appropriately. She called me nearly every day.
Overall Rating
Pros
The lender has a strong history of the community. Seem to be transparent. Have tons of experience. Customer service very helpful. Answered all questions and concerns.