Date: August 30, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
My closing costs were about the same with other lenders. It was nice that I could include closing costs into the loan itself.
Interest Rate
My interest rate was on par with other lenders, there was very little difference. I went with them because they were the most responsive.
Loan Officer Service
My loan officer was very helpful and responsive when I had questions for him. He was a lot better than other loan officers.
Overall Rating
Pros
I like that their website is pretty easy to use and navigate, so I don't need to talk to customer service.
Cons
Being on hold with customer service can fill like forever, but that seems normal for most customer service call centers.
Date: August 06, 2018 Age: 35 Gender: Female Marital Status: Married
Closing Fee
My closing costs were much less than anticipated. They originally told me it was estimated at one amount but when they called me the day of closing to give me the amount for my cashiers check it was half the amount.
Interest Rate
I think I got in at a time when interest rates were very low. My interest rate is 3.25% and I've looked into refinancing and I can never find a lower interest rate.
Loan Officer Service
I had a lot of questions and he was very patient with me and answered my questions and never acted annoyed with me.
Overall Rating
Pros
They offered the best down payment option. Most places wanted 20% down but PHFA only required 3.5%. They also worked with me because my credit was less than ideal.
Cons
It's not their fault, but they only have one location and during the time I was obtaining my loan, they were having weather problems and the building flooded and my closing almost had to be pushed back.
Date: August 03, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
I would have liked to have paid less, of course, but the fees were in line with my previous purchase experience and seemed about at market rates.
Interest Rate
I spent a little time comparing interest rates using bankrate.com, but this particular lender was highly recommended by a friend, and the rate was pretty close to the most competitive rate without paying points.
Loan Officer Service
Everything has been smooth. I like the web portal, and my loan hasn't been sold to another servicer, which I like a lot.
Overall Rating
Pros
I thought my lender was very accessible and provided good service. We had an appraisal come in low, and he walked me through our options. I like the web portal for payments and checking loan balance information and the amortization schedule.
Cons
Sometimes I wonder if I could have gotten a better rate if I shopped around a bit more. The web portal is great, but their idea of 2-factor authentication involves sending a code via email. It would be more secure to send it via text message in my opinion.
Date: June 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
They gave us a worst-case scenario closing cost and so we cashed out some investments and such to make sure we had that much. Turned out it was much less, which was nice, but I'd like to have known that. In comparison with others, I think it's okay.
Interest Rate
Our interest rate is okay, nothing to write about. I don't know exactly what rates other lenders are offering so I don't know what I can compare it to. The bank is all right, I guess.
Loan Officer Service
Nice service, Good people, fairly prompt but not always on the ball. Some misspellings on important documents caused some stress.
Overall Rating
Pros
They have nice people at the desks and doing the loans. They were fairly responsive. They've never had trouble processing my payment.
Cons
They sold our mortgage almost immediately. They screwed up some paperwork. They don't have easily accessible ways of paying my mortgage on the internet. I still have to write a check.