Date: September 04, 2018 Age: 36 Gender: Male Marital Status: Married
Closing Fee
The fee and closing cost associated with my mortgage left me highly dissatisfied. I am not happy with my fee and closing cost.
Interest Rate
My interest rate is higher than other lenders. I am not happy with my interest rate compared to other lenders.
Loan Officer Service
I am somewhat pleased with my loan officer. She seems like a nice person and has my best interest in mind.
Overall Rating
Pros
I like that its mostly an online institution. I don't have to go to a brick and mortar bank to take care of my banking needs.
Cons
I dislike the fees and rates that my bank has. I'm not happy with the negative financial implications.
Date: September 01, 2018 Age: 31 Gender: Female Marital Status: Married
Closing Fee
I think they were a little high, but I didn't compare them to others at the time because it is just so much more convenient to refinance with the same company as it is to do all the research and switch. Most of the time after hours of research and annoying phone calls you only find out that it would not have saved enough to make the inconvenience worth it.
Interest Rate
We refinanced about six years ago when interest rates were falling. They have fallen a little lower since the time we refinanced so our mortgage rate might be a little higher that competitors. My rate is 4.9 and they actually fell to below four for a little while.
Loan Officer Service
Our loan officer was very knowledgeable and helpful all through the process of the original loan and we used the same loan officer to refinance. He made the process easy.
Overall Rating
Pros
I like that they are local and that I can walk into the bank and talk with someone just about anytime I want. They also have an online system that works well for me.
Cons
Date: August 30, 2018 Age: 39 Gender: Female Marital Status: Married
Closing Fee
I think the closing costs are average compared to other lenders. They have so much business they don't seem to want to keep competitive and lower their costs at all.
Interest Rate
Our lender offers competitive mortgage rates to other lenders. They have gotten so big though that the process feels very cold and they don't seem to care if they have your business or not.
Loan Officer Service
Our most recent loan officer with Suntrust didn't really seem to care one way or another if they were able to help us. It wasn't the warmest experience.
Overall Rating
Pros
I like that we can pay online or by phone instead of just mailing the payment. It makes things quick and easy.
Cons
We didn't actually choose this bank. Our mortgage was bought out by Suntrust. This is the second time that Suntrust has bought out our mortgage from a company that originally had it.
I was surprised to know how much I had to bring to closing with me. I was not expecting to have to pay that much out of pocket.
Interest Rate
I was basically choosing between a conventional loan and an FHA loan. The FHA had a lower interest rate but required mortgage insurance. The conventional loan was a lower rate but required more money down.
Loan Officer Service
I felt like I need him to "dumb it down" a bit more than he did. He probably was getting frustrated with me asking the same questions because I didn't understand what/how he was answering me.
Overall Rating
Pros
They worked with me a lot when my mom had to help me get some documents to them at a different location. They seemed like they were really close to my real estate agent, who is a good friend, which made me feel like I was in good hands.
Cons
Their online document upload process was a little bit difficult to navigate. Wish I could have seen side-by-side comparisons of my loan options.
Date: July 28, 2018 Age: 61 Gender: Female Marital Status: Married
Closing Fee
Nobody likes to pay closing cost, but compared to other companies Sun Trust was a little higher at the time we processed the mortgage, it was much faster to process since we also had a construction loan. We also received a bonus for using direct payment.
Interest Rate
I compared other lenders at the time I requested a mortgage and Sun Trust was very competitive. Since they also had financed our construction loan to build the house it was much faster and cheaper to use them for the mortgage as well. It saved in closing costs.
Loan Officer Service
Our loan officer was very knowledgeable and walked us through the process very quickly.
Overall Rating
Pros
I like that there is a branch office near me so if I ever have any issues I can walk in and actually talk with a person.
Cons
I dislike their online banking. I also dislike the fact that they are continuously sending requests for me to open one of their charge cards. I really do not like to be solicited in this manner, or any manner.
Date: June 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
We didn't pay any closing costs on the house because we purchased new and worked it out with the builder. I was satisfied as it saved us close to 5 grand in extra costs and we were already stretching it thin as it was.
Interest Rate
We locked in at 4.25 percent and paid to get that rate with the volatility of the interest rates. Had we waiting we could have dropped it down closer to 4 percent but that's the risk we took and the only reason I wasn't completely satisfied with the interest rate. They were very competitive compared to other lenders and almost have to be this day in age with so much information out there that consumers are more educated than in the past.
Loan Officer Service
I don't have a positive or negative feeling towards the loan officer. they could have been more organized and asked for documents multiple times when everything was clearly labeled but I wasn't their only priority and I get that.
Overall Rating
Pros
Suntrust has been extremely easy to work with and they have a great online portal that allows me to stay up to date on my loan. I enjoy it because I don't have to call in and talk to someone about my loan I have it all at the tips of my fingers.
Cons
I don't have much negative to say about SunTrust. they have been great so far. they could improve their online presence and be making it more user-friendly from the get-go. there is a slight learning curve to get the information you need but other than that it's been a positive experience.
Date: June 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
I don't remember noticing any high fees but I couldn't tell what the exact cost was.
Interest Rate
I didn't compare to many other lenders, I just thought 4.25% was a good rate so I went with it.
Loan Officer Service
The loan officer was friendly and willing to answer all my questions and explain anything I didn't understand.
Overall Rating
Pros
The most important thing to me is the interest rate because that makes a big difference in how much you pay over the life of the loan. Good customer service is important but a distant second.
Cons
I don't remember any significant negative issue with the lender.
Date: June 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
There were no surprises when it came to our closing costs or fees. We were satisfied with the outcome of these issues.
Interest Rate
We went with the lender that was recommended to us by our real estate agent and didn't look into other lenders.
Loan Officer Service
The service provided by the loan officer was superb. They answered all of our questions and were able to help us efficiently and quickly.
Overall Rating
Pros
They were very easy to work with and got back to us quickly with every step of the process. Not only they that I felt we were in good hands.
Cons
I wish we would have gotten a better interest rate, but considering our credit at the time we got the best rate we could have at the time.
Date: June 05, 2018 Age: >60 years Gender: Female Marital Status: Married
Closing Fee
I did not compare closing costs with other lenders so I cannot say it was higher or lower.
Interest Rate
It is very comparable. While it might be a little higher it isn't sufficient to warrant refinancing our home.
Loan Officer Service
He was very professional and explained the complete process very well.
Overall Rating
Pros
They were local, so we were able to just walk in.
Cons
Nothing, they have been very responsive and easy to work with.
Date: June 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I think it was normal compared to other companies, but since this was my first home purchase, I didn't really have anything to compare it to.
Interest Rate
I think my interest rate was comparable to other lenders at that time, but I probably could have gotten an even lower rate if I had shopped around more.
Loan Officer Service
My loan officer helped with making sure I had all the proper documentation for my loan, and that everything was set up correctly for my closing.
Overall Rating
Pros
I liked that it was a major bank, so I felt like I could trust it more. I like that you can basically do everything you need to do online.
Cons
It just felt impersonal, and that I did not matter that much to them. It was hard for me to get a hold of my loan officer when I had questions for her.