Tower Hill Homeowners Insurance Company Reviews & Ratings
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Tower Hill Insurance Homeowners Insurance Company Ratings
1 Star
1 Review
Tower Hill Insurance Homeowners Insurance Company Ratings
2 Star
2 Reviews
Tower Hill Insurance Homeowners Insurance Company Ratings
3 Star
3 Reviews
Tower Hill Insurance Homeowners Insurance Company Ratings
4 Star
6 Reviews
Tower Hill Insurance Homeowners Insurance Company Ratings
5 Star
5 Reviews
Customer Service
3 Star
3 Reviews
5 Star
6 Reviews
4 Star
6 Reviews
Tower Hill Insurance Recent Homeowners Insurance Reviews & Ratings | Share Your Review
Date: July 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The home insurance policy is very cheap than all other insurance companies of their level. They offer reasonable discount on their policy.
Date: July 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The experience i had with this home insurance company was very encouraging, they have good customer relation and have good policy that is affordable for all
Date: July 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Their offerings were okay, they did not offer flood insurance or automotive insurance. This was not a problem since I was able to get coverage else where.
Date: July 12, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I am pleased with my deductible. It is something that I am able to pay whenever I am in need of the service.
Date: July 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The home insurance deduction policy is very inviting than all other insurance companies of their level. They offer reasonable deduction.
Date: July 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service for Tower Hill is pretty good. I have not had to make a claim, but when I have called them for information on billing, I was satisfied with the interaction.
Date: July 09, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Their premuims just went up so much. I had brand new wind resistant windows installed and a new roof, and my bill went UP by over $1,000!
Date: July 07, 2019 Age: 50 to 59 Gender: Unmarried Marital Status: Female
Customer Service
The only time I have ever had to work directly with Tower Hill's customer service was in 2017 when hurricane Irma hit our county and did minor damage to our property.
Date: June 29, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Communication
The only interaction I had was when I called on the phone one day, and that took forever to get in touch with a live person.
Date: June 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website took me a while to get the hang of. It is not as professional as the big name insurance providers and the login portal isn't arranged how I would expect. It took me longer than expected to find our home insurance policy documents once I logged in and there isn't any sort of guidance or faq available.
Date: May 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Roof, Walls, Flooding, Sinkholes, Lightning Strikes, Hurricanes, Improvements, Structural damage, Medical Bills tied to getting hurt on the property.
Date: April 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We used to have coverage with a big name home insurance company and they were charging us nearly $500 more for the same coverage as our current company. I became distrustful of the company we had after an auto insurance claim and decided to switch to our current company because they were smaller and more intimate to deal with.
Date: April 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Between notifications on the APP and them making calls if necessary. I feel their communication is great.
Date: March 25, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Customer Service
The wait time to actually talk to someone was very long the only time I tried to call them. I was on hold for almost 30 minutes.
Date: March 10, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
I would say they, that being Tower Hill, are as competent and price efficient that others I have quoted. There may be cheaper, but if it's not broke don't fix it.
Date: March 10, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have had Tower Hill for many years (10 or more). I have never had any issue other than positive up to this point with CS of Tower Hill.
Date: March 10, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Premium
The premium seems a little high to me; however, living on the coast you have to include hurricane damage insurance.
Date: March 09, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium and deductible are pretty standard. Florida, south florida especially, always has the potential for catastrphoy with hurricanes, so prices is important but not always the most important.
Date: January 18, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium and deductible have been competitively priced for a number of years. I haven't had the chance to do a ton of research, but my broker has brought a few items up at times, but no real reason to switch at this time from a cost perpspective.
Date: January 16, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
I have been satisfied with the company's offerings. I believe they offer all the same/similar type coverage as other insurance company's in the marketplace. I'm satisfied.
Date: January 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium is reasonable for a house of this size, but the deductible is frustrating. For example, the most common type of insurance claim in my neighborhood is for roof replacement, but my deductible is so large (10,000+) that I would basically have to pay for the roof myself before I could claim anything from insurance. Given that those other claims would likely be minimal (I don't have a pool, I have impact glass windows, etc.), it does feel like, "What is the point?"
Date: January 13, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Over the past 5 + years I have had a mainly positive experience. I haven't had any kind of big dollar increase that made me want to switch. The paperwork always comes on time and any interaction I've had with company has been fine.
Date: January 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I've never had to submit an insurance claim on my home, thank god. The company's customer service hotline was very helpful in answering my questions about coverage last year during Hurricane Irma.
Date: January 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our coverage covers the home itself, including the structure, plumbing, electrical and gas lines inside the home. Our property is also covered with regard to our fence and outdoor, detached sheds.
Date: January 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I live in Florida, where homeowner's insurance is pretty costly if you live in a flood zone. The offerings by most companies are pretty standard, so there's not a whole lot of difference between one plan and another. Things like flood insurance, fire insurance -- all that stuff is an add-on cost, regardless of which company you choose.
Date: December 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have always found customer service to be quick and very compassionate. They have always made me feel like a valued customer and addressed my concerns quickly.
The website can be confusing when going to pay a bill. You don't log in to an account like most websites.
Date: November 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Seemed on par with other companies. The quote was the most competitive with what they had offered thought.
Date: November 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Seemed very uninvolved when I wanted to get insurance with them. Sent out people to appraise the property without warning. So far no claims so don't know how they would handle it.
Date: November 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Standard deductibles. Didn't notice any major differences between them and the other companies I looked at. So far seems reasonable.
Premium was on the lower end.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The wait time to actually talk to someone was very long the only time I tried to call them. I was on hold for almost 30 minutes.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We used to have coverage with a big name home insurance company and they were charging us nearly $500 more for the same coverage as our current company. I became distrustful of the company we had after an auto insurance claim and decided to switch to our current company because they were smaller and more intimate to deal with.
Date: October 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have not looked into other insurance companies in recent years but still feel mine is high
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
The structure is covered, along with all the furniture, appliances, etc inside the house. Medical is also covered if someone on my property gets hurt.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They every time communicate everything to me so we have a good communication
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The company has the best service ever, they really care about their costumes
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I the premium is really useful since they pay for all the damage so fast
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website can be confusing when going to pay a bill. You don't log in to an account like most websites.
Date: September 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
My home insurance company will email me with correspondence in a timely manner since email is my preferred type of communication. If I need to call I have the number ready for my agent and she has always returned my calls the same day.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I feel I have a very good premium compared to other insurance companies. When I first bought my home and was going to purchase my home insurance, I was simply going to bundle with my car insurance. My mortgage company suggested Tower Hill instead. The coverage was good, cheaper and had a better reputation in the area than other more popular insurance names. I am happy with my premium as it is now, we have never had a increase in cost with this company.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
It is easy to find what you are looking for on the website. Popular links are easily assessable and additional information related to my area is posted on the main page. For example, I live in Florida, so the insurance website has a Hurricane Outlook news article predominantly featured on the site. I have not used the mobile app, but it too is user friendly.
Date: August 23, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The website took me a while to get the hang of. It is not as professional as the big name insurance providers and the login portal isn't arranged how I would expect. It took me longer than expected to find our home insurance policy documents once I logged in and there isn't any sort of guidance or faq available.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I have never had an issue with filing a claim even for hurricanes
Date: August 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
It is cheaper and covers more than my last policy. I haven't received any new quotes in a few years but I feel I am still getting a great deal for what I am receiving.
Date: August 16, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I appreciate that the company is available 24/7 for claims and customer service. I like that they don't call with promotions and try to sell you new coverage all the time. They send an annual statement, and are available if you need them.
Date: August 14, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium seems a little high to me; however, living on the coast you have to include hurricane damage insurance.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have always found customer service to be quick and very compassionate. They have always made me feel like a valued customer and addressed my concerns quickly.
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Between notifications on the APP and them making calls if necessary. I feel their communication is great.
Date: June 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have never had to file a claim with my company however, I annually receive a statement about my coverage and what changes are available if I wish. When I have called with questions, the customer service staff was friendly and knowledgeable.
Date: May 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Roof, Walls, Flooding, Sinkholes, Lightning Strikes, Hurricanes, Improvements, Structural damage, Medical Bills tied to getting hurt on the property.
Date: March 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home insurance policy covers storm damage, fire, and roof repair. I am disappointed my policy does not protect my home in case of sink hole or flooding, but that information is prominent on my annual statement.
Date: January 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
Our current home insurance company is on the smaller side and is able to devote more time dedicated to my needs when I have an issue. I am confident that when I have an issue I will then be dealing with the same individual at the company throughout the entire claim process, rather than being tossed around on the phone for hours.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I don't use the mobile app that much, however its pretty simplistic with the standard menu system. I like being able to make payments directly and view account history on demand. I have no real dislikes for the app
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The only interaction I had was when I called on the phone one day, and that took forever to get in touch with a live person.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I really like the company's website because is modern and easy to use
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Our coverage covers the home itself, including the structure, plumbing, electrical and gas lines inside the home. Our property is also covered with regard to our fence and outdoor, detached sheds.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The app just never seems to work very well or show correct information
