AIG Homeowners Insurance Company Reviews & Ratings
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Date: June 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I would say that the premium is about the market value of other competition.
Date: June 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the company's customer service because they're always polite and they're usually isn't a wait time when I make a call there.
Date: June 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is a little glitchy. It has a few bugs in the quotes and contacts our portion.
Date: June 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The company's customer service responds quickly. They answer my questions promptly. They are knowledgeable about the product and about my policy. I have never had any issues with the customer service.
Date: May 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the company's website because it's easy to navigate and find information.
Date: April 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
the people that I deal with from the insurance company seem to know what they need to know and are very versed on insurance law.
Date: March 30, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
AIG insurance value my financial health, including life, travel. It makes me very easy and convenient for me to acquire the life insurance. It is a great company.
Date: March 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The current policy for my family is reasonable.When i went for other policies which are not relative towards my current policy. This policy are more benefit than other policies.
Date: March 14, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Home insurance company doing good when i apply for insurance.They did their best for me.
Date: March 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
when compare to other insurance companies, AIG provides me full protection for my financial and health problems. The offers are very attractive and worthy.
Date: March 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I'm completely satisfied with the customer service because they're friendly and the wait times are minimal.
Date: March 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I find the premium to be ok. It is higher than my previous home, however, the value is also higher. I would be happier if it was a little lower. We have never made a claim.
Date: January 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
During a hurricane when we needed help with the damage and the claim process we had to deal with a third party person and could not reach a human from Lighthouse. Although messages were left they were never returned.
Date: January 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
we used to have a 750 deductible with state farm, now we pay 8% less then state farm and have a 500 deductable. so id say its a great deal
Date: January 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Our price was lower than the two other companies that quoted our policy. One was 20% higher and the other was about 10% higher for the same (or similar) coverage.
Date: January 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The only reason we stay with Lighthouse is they offer a great rate versus to others in our area. The deductibles are the same but the rate for the same coverage of other insurances is cheaper by about half the premium.
Date: January 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium and deductible are the same as other companies however the premium is half as most other companies for the same exact coverage.
Date: December 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
we did use state farm and were unhappy with them completely. so we went with aarp and we have gotten a great deal to say this far. we got a 15% discount less then we were paying and we have the home car under this policy. its all combined into one big policy that we pay monthly. we would rate them a 5.
Date: December 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We have a combined policy with aarp and we are more then happy with them. they give us the best rates and a 15% discount. we rate them a 5
Date: December 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
We shopped with three companies to compare quotes. AIG gave us the best blend of price and coverage. When they came out to do the inspection on our property they found that our roof was listed as asphult and was in fact tile. Because of this error our policy was over priced and they issued a refund check.
Date: December 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have AIG as our home insurance sold to us by a local broker. I rate them a 5, their price is very fair and they offer us very good coverage. We've never had a claim, but I understand the claim process is easy.
Date: December 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is an easy to use website. I can easily pull up my information and find my policy. There is also a lot of information on what is included in the policy and additional coverage that is offered.
Date: November 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have only had one interaction with the customer service when refinancing my lender needed various forms of information for the insurance company. The rep who answered my call was able to swiftly provide everything I needed in a very timely manner.
Date: November 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Fire, flood, tornado, liability, if someone slipped on mu porch and get hurt they medical bills would be covered
Date: October 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
When using the website to contact a customer service agent they called back quickly and with the information that I had inquired about
Date: October 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have not had insurance company through any other companies but I chose this one because it covered damage and other things with a price I could afford
Date: October 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I like when you call the company they answer quickly and have Solutions for your questions immediately and without confusion
Date: October 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is too impersonal to use, I'd rather talk to a real person, instead of a computer screen.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Dwelling at $255K, Other structures not covered, the Personal property covered at $191K, Loss of use at $77K, a personal liability at $300K, and medical payment to others at $3K per person
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I dislike how I was really misled on how a wind mitigation report would lower my insurance rate after I purchased roll down shutters. The impact was extremely minimal.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I really don't go to the insurance website unless I have to pay the premium.
Date: October 04, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
For a policy that covers a loss in case of fire it is great and of course, it is great because we have no other choice.
Date: September 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Mostly, I believe they do a great job communicating with us. I get all my stuff through my email account and once a month my statement shows up, any time Brian needs something or vice versa an email is sufficient.
Date: September 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Date: September 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home is covered from damages caused by hurricanes, fire, lightning, theft, vandalism. The items in my home are also insured.
Date: September 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
As for the insurance premium it is eAllied Insuranceer to pay than other companies give you a more comprehensive comfort and a less limited time
Date: September 26, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like that it is a convenient way to view our policy and print additional coverage documents if needed. It keeps me from having to get on the phone.
Date: September 26, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have only had one interaction with the customer service when refinancing my lender needed various forms of information for the insurance company. The rep who answered my call was able to swiftly provide everything I needed in a very timely manner.
Date: September 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I like the company's customer service because they're always polite and they're usually isn't a wait time when I make a call there.
Date: September 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I liked the efficiency I like the good service I like the punctuality I like the comfortable fees and ease of payment
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They do very well with handling the calls, maybe they could have more operators during more busy times.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I've never had to call them for a claim so no issues there. When I have called they have been nice and helped me get done the things I need to get done.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They keep me informed, but i do not have anyone at the company to deal with. I have dealt with Chubb through my local insurance agency who I like.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is a good system for this company. They always make the reps do what it takes to keep the customer happy. I have actually had a payment or 2 waived because I was having issues with the service.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
After going through Hurricane Irma they provided me with guidance on whether or not filing a claim would be worth it, operators listened to the damages and discussed deductibles.
Date: September 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
As for most people, I wish I got a lot more coverage for the price that I pay, we live in a high rate area.
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
My policy offers home insurance that covers water damage, fire damage and theft. The policy contains both physical house damage and contents insurance for the items within my home.
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have had no bad experience with anyone who works there. The phone is always answered, and my questions are always answered promptly, too.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think our premium is about average, maybe a tad lower. We shopped around a little bit when we got the insurance but Brian, our agent, was just such a nice fellow to deal with and he offered us a good rate, as best we could tell so went with him.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
AIG is the highest rated homeowners insurance company year after year. Their premium was a little more expensive but provided the most comprehensive coverage for me. I've had nothing but excellent experience with them.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have not had to contact the insurance company personally, so I do not know how good or bad the customer service is.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Company's customer service is completely good and they can clear all the doubts without any hesitation. Customer service people give all information to customers.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
My Insurance company's mobile app is extremely user-friendly and engaging. I am able to review all of my policy details, make changes, and file a claim if I need to.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Since I deal with a broker, much of the work is done through them directly to the insurance company. They handle all the paperwork and communication.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
This is also a main point, whenever I had chat or one to one communication with insurance team they replied very well, They help with good manner. This is the thing I liked about them.
Date: September 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Well, we have theft, fire, flood, an act of God insurance. I think my husband added renovation insurance for this year as we get prepared to do a renovation to the front of the house.
Date: September 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service is very helpful. The direct line has proved significantly helpful in the past when item were taken from my home. The customer service team were swift in their communication.
Date: September 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
We have always had a good relationship with our broker and the company itself. We can call and talk to him or an operator at any time and have always been able to get a good deal with them when necessary.
Date: September 12, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I would say that the premium is about the market value of other competition.
Date: September 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
The structure is covered up to replacement cost with a $1,000 deductible. We are covered against most natural disasters with earthquakes excluded. We have fire coverage and also coverage for medical expenses. The same provider also provides an umbrella policy.
Date: September 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that they are very easy to work with and are always trying to find ways to help us save money on our policy.
Date: September 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
We have liability, loss, and medical coverage for our home and barn. Also covered under this policy is our tractor and boat.
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is lower than the average I could have paid. This is likely due to my being a veteran and it is veteran friendly. They likely are also run by veterans which seems to be the case with veteran service companies.
Date: September 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
THEY ARE ALWAYS THERE TO ANSWER MY QUESTIONS. COMMUNICATIONS IS NOT A PROBLEM. THEY WILL ANSWER YOUR QUESTIONS WITH SATISFACTION,
Date: September 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Yeah this is the main point of their insurance as the premium, the premium is good as compared to other insurance companies.Neither high low.
Date: August 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Whenever I call to ask for assistance they are alert, friendly, and professional. I never feel like I am working with someone who would rather be anywhere else other than where they are. You get that a lot of call centers nowadays.
Date: August 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Overall I am ok with the premium, it could be better because I have relatives (Mother) who has the same model as my home without storm protection and her policy is cheaper through Allstate.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website is relatively intuitive and easy to direct. It provides updated deals which i find very useful. However there is a long log in process which can make accessing my documents difficult
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
The insurance company only contacts us when the premium is due.
Date: August 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Was lower, now seems higher. I cannot keep switching. They have been a fine company as far as I can see and they have a good reputation so I'm inclined to stay with Chubb.
Date: August 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have never had the opportunity to contact the company's customer service.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The company's customer service responds quickly. They answer my questions promptly. They are knowledgeable about the product and about my policy. I have never had any issues with the customer service.
Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like that they are very polite and collaborate with the problems of their clients and I think that they should change some of the workers that I feel are not qualified for their position
Date: August 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium i receive from this site is significantly lower than the the premiums offered by other companies. the low premium for coverage is one of the reasons for acessing this company
Date: August 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Yeah it covered all the basic term of medical, accident and fire as well.They have their terms and conditions but that is not affecting much.
Date: August 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
Its not really thorough, and has a lot of legalese, which can be interpreted various way. Also it looks very out of date and is hard to navigate.
Date: August 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I receive emails and paper notices of bills due. It does seem like they send a lot of paper that might seem repetitive sometimes, but I guess legally that is required.
Date: August 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It is an easy to use website. I can easily pull up my information and find my policy. There is also a lot of information on what is included in the policy and additional coverage that is offered.
Date: August 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like that they are safe and fast when it comes to answering my calls but I do not like that some people who are in charge of social networks are not qualified for it.
Date: August 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have a pre-existing health insurance with the company, so for a tie-in I was able to receive a discount rate.
Date: August 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the company's website because it's easy to navigate and find information.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They were courteous, gave me the information I needed when making a policy change. I have not had to make a claim with this provider and so can't speak to that part of their customer service. So far, they have given me what I need.
Date: August 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Since I use a broker, the premiums are a bit higher. But with this, I do not have to do any of the legwork myself if I need to call upon my coverage.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
The only concern with the communication with my insurance company is the often lack of ability to get in contact with the customer services. Therefore although they are very good sometimes it makes it a long procedure to find help when you urgently need it. However monthly letter updates are very useful.
Date: August 07, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like the company website. Because can access at any time with no errors. Security is good.privacy settings are good.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
good covers from the doors of the rooms, in addition to the main ones, the walls of the living room, dining room, kitchen, and rooms, the garage and the backyard
Date: August 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Regarding the interaction, they know how to understand their clients and give quick and safe solutions. In spite of this, sometimes they lose a bit of contact with customers and I think they should change that.
Date: August 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I'm completely satisfied with the customer service because they're friendly and the wait times are minimal.
Date: August 02, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium has gone up every year so that has sort of been irritating, but it was the cheapest I could find.
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The app is pathetic it doesn't load very quick, I used to surf from web only and the app is usable.
Cannot access auto insurance information on it even though policies are bundled. It is difficult to explore policy options on how to lower premiums or maximize coverage. It does have a good interface for payments and obtaining information on the homewoners policy.
Date: July 30, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website is a little glitchy. It has a few bugs in the quotes and contacts our portion.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Most of the employees in the company were really friendly in nature and they always listen to us very patiently.
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I don’t really have a problem with the premium amount, but like anyone else, I could use a larger discount and save some money.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Before I went with this provider, I did shop around, and I chose this one because they based property value on replacement cost rather than what we did pay. I like that because it will ensure that if something bad happens, we would be covered at today's costs.
Date: July 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Coverage includes dwelling, hail, and wind damage, contents, other structures including the fence. Also includes pet/animal coverage on property/medical payments and loss of use.
Date: July 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I find the premium to be ok. It is higher than my previous home, however, the value is also higher. I would be happier if it was a little lower. We have never made a claim.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Interaction and communication also satisfied for customers. They can clear all doubts at any time during working hours and also give replies immediately.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
well the customer service people are very honest and very friendly towards the problems of the customers.
Date: June 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like the communication with the company because they're usually thorough and on time.
