Amica Mutual Homeowners Insurance Company Reviews & Ratings
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Date: October 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
they offer us an home insurance with low interest and long period of premium every kind of people can pay the premium
Date: October 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
it is very usefull to interact the providers and they guide in very kind way
Date: October 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
the page is very good since it is very simple to use which makes it a pleasant experience for all its users
Date: October 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
when compare to other companies it is very usefull and easy to communicate the agent
Date: October 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I am using Amica only as my first preference because it was having a good feedback in middle of my friends for giving a reliable coverage and it has the best customer support experience which I think other companies doesn't have.
Date: October 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
the customer service is very good son fast and good manners always in favor of their customers and always in a good way to us
Date: October 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I pay a bit more for insurance than I could get at the cheapest provider but it is worth it for the coverage and customer service that Amica provides.
Date: October 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service is really good of Amica for which only it is the leading insurance company till date to provide the best customer support in the country and it is true as this service is also appreciated from my friends which interested me in Amica.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
it is good enough to communicate with the insurance company better
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I didn't shop around much however they were cheaper than the few I looked at. This may have to do with them being my car insurance as well and me being a 20 plus year customer.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They have always been available when I have needed them. Their claim process that I have been through twice was easy to deal with.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
AMICA is very friendly. They seem to genuinely care about my home and family. They are very thorough with follow up calls, and emails. They are very prompt as well.
Date: October 05, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
it seems to me that the premium is the most appropriate neither high nor low, it is just what it should be, there are companies that are too exaggerated with the amount that they set the insurance premium
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium continues to increase without additional benefits. I was told to go with Amica because it was only based on home value, but the premium increases each year.
Date: October 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
They have the best prices compared to other companies, I feel they could always be less.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think that if I went with a bigger company i would get more premiums,but they are more expensive. I'm not trying to spend tons of money
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
There really hasent been any interaction or communication since i first opened the policy. They send me a christmas card every year so they are okay in my book.
Date: October 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I have not used Amica's mobile app, but their website is easy enough to navigate. I do wish it we're slightly more modernized though.
Date: October 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
the page I like is very easy to walk and find everything you are looking for very attractive letters to read in general covers my expectations
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I am not upset about the premium compared to other insurance companies but just for the area, we live in. The costs of insurance are higher here due to living "near" the coast. Insurance doesn't even cover flood (we have a separate policy for that).
Date: September 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The following coverage is provided by my insurance: Dwelling, personal property, loss of use, personal liability, medical payments to others
Date: September 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service is excellent but is only slightly better than other insurance companies I have dealt with. I have always been treated well in my dealings with them.
Date: September 28, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
amica has a clear website - easy to navigate & use.
Date: September 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The website is very functional, it has a few simple main areas so easy to maneuver and find what you're looking for, clean, clear.
Date: September 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium is a bit higher than other companies but Amica covers my house at a higher price point so that if my house was a total loss I could get the entire thing replaced.
Date: September 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Customer service is very prompt and helpful. We use the same insurance company for our car insurance as well as our home owners policy, so most of our interactions have dealt with auto claims. Each instance resulted in a quick and fair resolution to the problem.
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is okay. It does not have the bells and whistles of some of the other insurances USA. I feel like the website could use some improvements. It could be more interactive.
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
All of my interactions with AMICA have been very pleasant. And as I stated above, they are very thorough and prompt with follow up calls, and/or answers to my questions.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It is a simple and streamlined website with no frills. It is easy to navigate and never have trouble.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have looked at other companies and their premiums were higher. The people are very interested in my home and safety.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like that they are always willing to help. They seem friendly and interested in whatever I need and are very quick to reach a resolution on claims
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I filed a claim online and received a response from the claims department almost immediately. An adjuster was sent out immediately and a check was written to me the very next day.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
yes, it is good for the website insurance company but it can provide more than it will be more helpful.
Date: September 21, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
The insurance is okay compared to other customer service. But my expectation is not yet fulfilled through them.moderate level of satisfaction available.
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
i have not used the companies customer service department so i cannot comment on this
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like their website, it works well information in clear and it is clean and makes sense.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
Easy to use their website and offer me different options on what I am trying to accomplish. They also have ways of contacting them through a there website which is nice also.
Date: September 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They have many ways to get a hold of them. Like I said they have a 24-hour chat. They also have local branches. Also, have 24 customer service operators you can get to by phone
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I dislike the fact that Amica makes it harder than it needs to be to find out certain information about bundling in other types of insurance.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
When I call Amica, I am always greeted by a human being who is ready to help me with my problems, concerns, and questions.
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I love my insurance company and haven't shopped around; I have been a customer for over 25 years and they have NEVER let me down; so I am price insensitive.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Windstorm, Hail, Acts of God, building contents up to 80000 and value of house plus 5% to account for the rise in the cost of living
Date: September 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like that the company always has so much of everything that happens with our beneficiaries and they are always looking for our interests
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
basically I have a liability only policy. They take care of theft, damages, weather, and what so not. It's a pretty affordable plan
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Special coverage for dwelling and other structures named peril coverage for personal property. Medical payments and liability coverage subject to exclusions.
Date: September 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I haven't used the mobile app but the website is okay. Not advanced but gets the job done and information on my home policy is there when i need it.
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I like that my company is always there for me, they have never failed to overlook some complaint or some concern of mine
Date: September 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like that your employees are very kind. The problem is that their phones are always out of service and I have complained several times.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
they requested everything by mail, I got a different person every time I called. they made the whole experience agonizing.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They were very quick and professional, but not very friendly and definitely when I finally made a small claim after many years they wanted to settle as fast as possible before all the damage could be discovered. I don't trust them.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
In terms of coverage, I am very happy. My home isn't worth a ton so I don't have to pay a ton for decent coverage. Most insurances up their prices per $100,000 of the home's worth. If your home is cheaper than that some companies will charge you more. Amica doesn't do that and I think it's great.
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The interaction between the employees and customers are a really appreciable point as they are very clear and genuine in their options.
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
my policy is to high watering covers all inconvenience in the hohar and with the car with theft, depopulation and other types of things
Date: September 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I do not know if they have an app so to review it is difficult. It would be great if they did though.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
provides liability coverage of $ 100,000 to $ 300,000. However, the costs of civil liability claims can easily exceed these amounts. For this reason, coverage is offered and recommended for higher amounts up to a maximum of $ 1,000,000.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I do not like that the page falls, at night, and I like that they are very organized there you find everything well detailed
Date: September 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Amica's customer service is the reason why I originally partnered with them. The service is five star and even reviews found an online point to just how good their customer relations are. If you have a company with great service towards the customer than you have a great company in my opinion.
I like that they are very friendly and courteous . They are also very knowledgeable about their products
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are a large national company but are extremely easily accessible. They do not have automated phone systems so whenever you call you to speak to an actual person. The most I have ever waited on a call was 5 minutes.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
home insurance covers buildings and contents new for old replacement within limits and has accidental damage and home care emergency built in
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
We have always had prompt and pleasant interactions with the insurance company. Representatives are knowledgeable and able to answer questions and suggest solutions to problems.
Date: September 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
They had the best prices for all the companies that I looked into. I compared many companies and for the coverage they had the best price.
Date: September 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
They have always had great customer service over the phone. Never had to wait very long. Usually the first person who answers can assist - sometimes I may be transferred once. If you are working with someone specific and leave a message they usually call back within the hour. I do wish that some of their customer service reps were more email savvy. I like doing business and communicating via email.
Date: September 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It's frustrating answering the same questions multiple times. Why have an online application system if you are required to speak with a customer service representative to answer the same questions again.
Date: September 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I am unaware of the premiums other insurance companies charge because I just recently purchased my home and homeowner insurance coverage.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They provide very good customer service, this was the reason I decided to go back to them after switching for a little bit. I wanted to have that service level back.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I don't have much experience with the website, but from what I can see, it is fine.
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
the web site is well laid out and it is easy to find all the information you are looking for
Date: September 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Their service has always been good when I have reached out to them with a question or an issue. I have not had a bad experience with them yet and hope to never have one.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
Minimal information on the app and difficult to access. It is not a user-friendly interface and can be difficult to access policy documents or utilize claim information.
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Mobile app facility is not that good basically there is no proper response when we most urgently need help.
Usage instructions and operations are not that easy for all age criteria.
Date: September 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Both the website and app are easy to use. I can upload pictures, view invoicing, payment information. I can call straight from the app. Open a claim from the app.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They reach out about every 3 months if you don't reach out to them, just to make sure everything's okay and you don't have any questions.
Date: August 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They always got back to me in a timely manner, and took interest in my needs.
Date: August 30, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
My insurance company communicates with me often about new features of insurance and premiums. They also let me know about changes to my policy quickly and give me enough time to decide what I would like to do.
Date: August 28, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I think the offerings are pretty standard -- coverage of the structure and its contents. We have chosen to have a relatively high deductible to reduce the cost of our premium, but we have the option of choosing a lower deductible if we wished to do so.
Date: August 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
most of them were from out of the country and they didn't speak English. even when I asked to speak to a manager, they didn't speak English either.
Date: August 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is great. Everyone time i call i always speak with someone who is friendly and knows their stuff. Definitely a highpoint of the company.
Date: August 26, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
The service people are very kind, and seem to genuinely care.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like it a lot, I can always communicate with them and respond to all my complaints or needs immediately, go to my house if I wish
Date: August 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Amica had the cheapest premiums compared to all other services in my area.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Covers the flood in the basement, drying it up. Covered putting in a new bathroom and vanity. It covered wardrobe. Covered the roof and even spoiled food.
Date: August 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think a lot of insurance companies are now requiring that you overinsure your home, and especially a very old home I have discovered is very expensive to insure. In the past, the homes I bought were much newer. That makes a difference. Thankfully, I see some new more progressive insurance companies coming into the arena and I hope to switch soon.
Date: August 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The site gives me the information that I need , but does appear outdated and could use a new look. It does not look modern in its design. A new look would definitely help
Date: August 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service is always so helpful and prompt with finding answers to any questions that I may have come up about my policy or any "what if" questions I may have come up. They are very friendly, warm. and courteous with their responses.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They only contact me to let me know of the premium changes or for holidays. They don't push any other products on me when I call or email.
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They cover my house along with property inside of it. They also cover other structures like my shed and portable garage that I have. All of these would be covered under my plan.
Date: August 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
my home policy covers damage caused by accident and natural. Fire, exterior buildings, and perimeter fence. Bodily damage and deaths that occur in my home
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
It would be nice if the website was more user-friendly and provided more online options, like quotes, without having to actually speak to a representative.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
the website is clean and user friendly. myself ad my husband both have access to our information through our own username and passwords
Date: August 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Its easy to call them and speak to a real person when I want to, they also offer online chat which is a feature I really like. Overall they are really good in this regard.
Date: August 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
There have been a few times that I received what kinda felt like a "distributed" letter. After a claim giving me a warning about what must be done or they will drop me. Again I've been a customer for over 20 years - I don't need that noise.
Date: August 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I do not like the fact I can only reach a local office for customer service. The company is not available 24 hours a day because the local office closes at 5 pm.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Fast accurate servicing online quick follow-up if necessary receive copies of all policies and correspondence online clear concise information available to me
Date: August 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium is comparatively low and they also provide me the installments if I want to choose. I can pay quarterly or half-yearly without any extra charges. They also provide monthly payment option.
Date: August 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
as stated above all the points were covered by my home insurance company
Date: August 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
When I have a claim, they are clear in their communication with me and keep in touch throughout the process, as do their vendors.
Date: August 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My home insurance works to help with any natural disaster and really just anything that happens to the house in general.
I honestly have never used the website/mobile app, so I can't really answer this question. But based on my other experiences with this company, I imagine that it would be effective and easy to use.
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Their customer service is always willing to help and they never fail to be incredibly friendly.
