Erie Homeowners Insurance Company Reviews & Ratings
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Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I am not so familiar to manage the website and app.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
When I interacted with them I was usually kept on hold for long periods of time. Then they would bounce me between different people to basically try to avoid dealing with the issue.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like the fact that I can email my local agent any time of day. This means I do not have to wait for regular office hours or play phone tag using voicemail. I can include all the information I want to include in the email, and I usually get a response that same day or the next.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like that I am able to easily reach a person. I like the magazine that gives useful information.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Sometimes they call you with a little question that really doesn't need an answer. I also receive a lot of unnecessary information in the mail.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
They are very good at sending updates with any changes or new options. Our insurance rep reaches out several times a year to make sure things are going okay and if there have been any changes to the house (new fence) etc, and how we may need to change our policy
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
We have a pool and three small children. We have a trampoline and other outdoor play place items. When deciding on our insurance it was very important to use to make sure we had great coverage.
Date: September 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Again, it's hard to get in contact with my agent but whenever I call the company directly it's fine.
Date: September 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I actually believe the premium is higher than the other insurance companies. Possibly 100-200 higher. We pay annually so we receive a discount.
Date: September 29, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium is the absolute lowest that I was able to find a quote for. I am very happy with it but could always be happier depending on what other discounts exist.
Date: September 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I have actually never used it. I don't know if it even has one. We call a local agent whenever we need something. I would not have much reason to use the app anyway so I'm not bothered by this.
Date: September 28, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I can access all the information about my policy on the website. This includes the coverages and limitations as well as billing and discounts. I can see this for both my home and auto policies.
Date: September 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I have never had any problems with them they have always been very helpful and cordial
Date: September 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Whenever I have any questions they are easy to get a hold of, If I'm struggling to understand something they take the time and explain it to me.
Date: September 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
People are very friendly and knowledgeable when you call customer service, but there is always a hold time when calling,
Date: September 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have never really compared premiums because our insurance agents are family friends. I also have some coverages bundled and therefore get a bit of a discount because of that.
Date: September 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
the people are very nice and friendly. they answer fast and stay on the phone for a long time. i call them often and they like it.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
it has been pleasant and easy to talk to these people. they are friendly and personable. also attentive and nice.
Date: September 25, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
The communication of the company is acceptable. I could get their answers on my questions in a quick way. The interaction of between the company and the customers seems smooth and pleasing.
Date: September 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
We have home owners insurance that include Dwelling, our property, bodily injury , We have a low deductible with no lost of items. Full recovery.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
This is not a good website. Their mobile app is also not very good. This is not the company you want to go through. I would try some other people
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Their website is easy to navigate and their customer service numbers and agent are found eAllied Insurancely on the website. I do not have the app downloaded.
Date: September 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They handle the claim right away, the same day you file one. They even tell you what the amount of the damage is and give you a check the day they come to inspect the damage.
Date: September 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
They are always friendly and are prompt. They take care of anything we need. Claims are speedy and there isn't a long wait time.
Date: September 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Living expenses are covered along with Medical payments if someone is hurt, the damage was done by nature, coverage on personal items like Jewelry etc.
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Our company is very knowledgeable and easy to get a hold of to answer any questions we may have. They are always willing to provide any information that we may ask for.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
whenever I talk to them they are very nice over the phone.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
There is too much info on the home/landing page and it's cluttered and not too easy to maneuver. It takes a little bit to figure out where things are.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The website is easy to use and easy to pay the bill. It had everything I need right there and offers a lot of information as well.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The insurance rep has been very informative and helpful in any dealings that I have had. They make sure that I receive timely replies to all communication and are always looking to make the process easier.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Erie allows me to bundle my policies, so I get a very favorable rate. I can also wrap my homeowner's insurance into the escrow account for my home, so my payments are taken care of by my bank. I find Erie to be very competitive with other insurers.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like the communication because there are so many ways I can reach out to them such as phone, email, or live chat. It makes things much easier.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I guess this goes with question 12, but I never want to call my insurance company. I do not want to feel like I am bothering them when I call. They always answer nicely and try to solve any problems or concerns that I have. I have had a very pleasant experience with my current insurance company and would continue to use them for this experience.
Date: September 22, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Erie sends me all materials relating to my policy renewals in plenty of time to review, make any changes or check with another company. The actual policy is like most insurance policies, very hard to understand.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Basically the price and the guy is who runs is it very personal. He asks about my family and remembers their name. Just makes you feel like your a part of the company which is something you won't find with a larger company
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
If i have any questions and cannot reach my agent directly, contacting customer service is the next best option. Always fast, always friendly and helpful.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction is great. They are all very pleasant and helpful. They are very friendly and just a joy to do business with. They will answer every and all questions you have and give you an honest answer.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Communication on payments for withdraws and changes to the policy they send us changes of policy and offer a private one on one call to helps us understand the policy better. 3 months ago we had just this matter with a claim they called us next hour after we filled and claim approved by the 4th day.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication is great they email and send me letters telling me when my coverage is expiring and any new discounts that are available
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website is fairly normal, I have never used the app. I don't even know if there is one. We pay our insurance through our mortgage so we don't use the website much. We have not had to use it to repair or replace anything yet as we have had the house less than a year.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I think that Erie is pretty good about most of their communication. One area they could improve in is when they have rate increases. We all know that rates go up for everything. However, it helps to have some notice, and some information.
Date: September 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We've never had an issue with our insurance. in fact, we filed a claim two years ago when a wind storm caused a branch to ruin our pool liner. They were very easy to work with.
Date: September 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
My agent has always been prompt in answering my calls, including one at 2/3 AM. He at least I can happily say has been very helpful in setting up the right plan for me and checking in to make any needed changes.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like the easy to use interface as well as the home screen. I can quickly find all my information in one, well-organized place. It also seems to be very scure.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Dwelling, Personal Property, Loss of Use, Personal Liability, Medical Payments to Others, Premises Alarm System Applies, Multi-Policy Discount, Advanced Quote Discount
Date: September 20, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
We previously had Allstate homeowners insurance which was considerably more expensive for the same coverage. I have priced other companies and have not found a less expensive option.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have had nothing but good experiences with my company and their customer service. They are friendly and helpful and have answered any questions that I had about my policy.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
When we picked insurance we shopped around prior to choosing. Erie had competitive rates for the coverage compared to the other companies we look at. In addition, we have a local agent, so we were able to work directly with her.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the fact that the website allows us to log in and get our policy information, print out a copy of the policy, make payments and update our policy as necessary.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We didn't really shop around for coverage but rather bundled with our auto insurance. I think our premium is reasonable.
Date: September 19, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I like that it is easy to find an insurance contact that is close to me. There website is also easy to navigate and I can access my policy any time I need to.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Erie's website is very easy to navigate, and there's not a lot of fluff to have to work through. It has all the necessary avenues to take care of your insurance business, but some important informational extras too.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My home insurance provider covers my dwelling and the content of my house. It also covers any accidents that might occur in my house that would require medical care.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that I am able to pay my premium online. I dislike that I can't pay with a credit card. I have to pay with a deduction from my checking account.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I have not done comparison shopping for many years. Therefore, I cannot respond to this question other than to say I believe my premium is reasonable considering the coverage provided.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I don't like that I have to call a local office to make a claim. I would prefer to call a national office that has better hours.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I could not begin to compare premium with others insurance companies because I did very little research. I strictly went for cheapest and it worked out for me.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
All things are covered. As listed above. All of our personal possessions and anything that is on our property. They have it all taken care of.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Compared to other companies, this company offers the premium at the middle price level. The installation price is relatively cheaper compared to others, but the premium was increased quickly afterward.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I'm very satisfied with my premium. We have a lower out of pocket cost and very comparable policies. Good insurance.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I like erie insurance because they offer a small town feel unlike other companies where you feel like you are just afew number
Date: September 17, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I've only had to call my agent twice since starting my service. On both occasions, it was easy to get a hold of him. On the first occasion when I wanted to file a claim he sent over the evaluator the next day and I had my payment by the end of the week. The second time I just had a question to ask and he was very helpful.
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
It covers my home, yard, and the shed on my property. It also covers the things included in my home and car, as well as injuries to people on my property.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am covered by items such as my garage and the tools within it. If anybody were to get hurt that would also be covered.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think it is fair, I have never had to use the premium before. I will shop around this year to find out
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It seems to me that the web page explains everything as it should and has the appropriate content for this type of company, and also transmits its image as it is. However, my recommendation is that you could include online chat with a promoter on your page.
Date: September 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Personal injury, injury to others, damage from storms, fire, place to stay if the house is unlivable for a while.
Date: September 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
We do not seem to be paying more than what the average for our location is. It could always be lower, but overall we are satisfied.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium is higher than other companies. I hesitate to change because my company is very reputable and has excellent customer service.
Date: September 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I wish the site were easier to navigate. other than that, I don't think there is anything I dislike about their website.
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Our homeowner's premium is competitive with other insurance companies in the area. It is much higher than we paid in California but here in Florida, you have to have hurricane coverage.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
My insurance policy has a maximum coverage for a fair price, I really have no complaints about my insurance policy because it has always been the ideal one for me.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The company's mobile site is easy to navigate but it doesn't allow you to make changes online for things that it should. For example, if you want to change a payment method you have to call and get them to send you a form which you can email/fax back.
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Erie Home insurance is very easy to reach. They are open until8pm which is convenient for people that have to work all day. They give a written confirmation for each call.
Date: September 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I am happy with my insurance carrier's website. It is easy to navigate and easy to locate the information that you are looking for. I, however, have only used it to make premium payments.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The replacement cost at the time of the loss, the dwelling, other structures, personal property, loss of use, personal liability and medical payments to others.
Date: September 14, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
When I call to ask a question or change billing information, I never wait long times on hold and talk to actual people. Makes the process very satisfying.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think I have about the average cost, so I am pleased with that. It is affordable.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I compared with other insurance companies and went for the best rates
Date: September 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like the interaction with my insurance company. They send a magazine with lots of helpful information. They are friendly on the phone.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service on their website is easy to get to. However, anytime I need customer service, I check in with my local agent who handles my questions and gets back to me promptly.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The people I have dealt with were mostly the sales people and they were very knowledgeable about the products
Date: September 13, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
They are really nice and helpful whenever we talk to them. They also are able to resolve problems quickly as they arise.
Date: September 13, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
They send out a monthly newsletter letting all their customers know what is going on. They also will send out mailings separate from the newsletter to let you know about any additional happenings. They really keep their customers in the loop. I really like this about them. You never have to wonder and you are never surprised.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website is simple and clean which makes it easy to view on any device. Navigation could be more user-friendly and more intuitive so that you can find information faster and easier.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Customer service is great I have a personal number that connects me right to my agent
Date: September 12, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website is very easy to use. I have used it on a personal computer and a phone and can always navigate easily to get to what I need.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am a staff member therefore I pay a lower premium with Erie insurance than I would with another company.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like that I am able to pay my premium online. I dislike that I don't have the option of using a credit card. I have to use a direct debit from my bank account.
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Aside from the 'banker's hours' the customer service has been very personable and responsive to my needs, I have no complaints.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
There isn't a bunch on their website I more so utilize my agent. I call him if I have questions or issues instead of using the website.
Date: September 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
My home insurance company's customer service has been satisfactory. They are easy to contact through multiple forms of communication and I have received timely responses from knowledgeable, pleasant agents.
Date: September 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I receive periodic emails from my insurance company about ongoings in the company. However, nothing specific to me as an individual. While individual information may be useful in some aspects, I prefer to have fewer emails.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Great customer service, US-based and fairly local. I know I can talk to my agent and get a resolution to any issue.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I would say that it is pretty good compared to others. I use to have State Farm and they matched my same coverage but for a cheaper amount of money. I have not looked into other placed but I feel that my rates would be comparable.
Date: September 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
This is reflected in the above answer. Dealing with the local agent has not always been as responsive as I would like, and maybe my expectations are too high. It is a small town and a small local agency. This is why I would like a 'chat' option on the website.
Date: September 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
My insurance agent takes care of problems or concerns within 24 hours. The customer service from the home office is fairly quick also.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
They send fliers in the mail and will call me time to time about new offerings and such. Everything works out well and I can't complain really about anything at all.
Date: September 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I think that I am paying significantly less with this company than I would be with other companies which is something I consider a good thing.
Date: September 10, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The customer service is fantastic as they want to address the clients issue within one call. They care about how one is doing in their home and want to help as much as possible.
