Erie Homeowners Insurance Company Reviews & Ratings
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Date: January 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
i think it's sort of standard for home insurance. we were young when we bought our home, so got the least coverage.
we have since had it reappraised and have upped our coverage a bit
Date: December 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I've only dealt with Erie, but I assume they are better than most. With car insurance with Erie, I've always been able to get a hold of someone
Date: December 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My deductible is comparable with others plans of equal coverage. The deductible seems to be standard across the industry. In fairness, I haven't had to make a claim on my home owners insurance.
Date: December 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had great experiences with my home owner insurance company for the most part. We had storm damage on our roof and they fixed it all right up. It was fantastic.
Date: December 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like how easy it is to navigate. I am pleased that I can look at my policy and pay my bill online.
Date: December 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am not dissatisfied with my offering. It is comprehensive and seems to be reasonably priced. In fairness, I haven't had to make a claim on my home owners insurance.
Date: December 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The price is reasonable for our home insurance, and they do cover quite a bit for our dwelling. The only thing that I do not like about Erie is that if you do not like the agent you have, it is very difficult to switch to another. Other than that, we are mostly satisfied!
Date: December 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
the service of this company is very good since it meets all the necessary requirements to be the insurance agent of a home in this country
Date: December 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
this insurance policy covers in full all the damage that may be caused in your home as well as other service providers
Date: December 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I don't use the company's app but rather their website to communicate with my agent, when necessary (infrequently). It is quite easy to make requests and inquiries. Responses are prompt.
Date: December 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
Dwelling, itself, plus other structure(s) located on the same property, loss of use reimbursement for living expenses, medical bills to others hurt on the property.
Date: December 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I know that when we compared prices, this company had better prices than any of the major insurance companies. We also already had other insurances with them, and we got a bundle discount when we added another insurance to our policy.
Date: December 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have had great experience with my insurance company who insures my home. The customer service is great and the claims department gets my claims resolved quicky!
Date: December 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium for my home insurance policy is more expensive compared to other offers from other companies. They also have a weird payment plan, you can't split the premium into monthly payments, which makes it harder on our budget.
Date: December 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have always had a great relationship with our insurance company. We also carry our car insurance, and have considered carrying life insurance, through the same company. My parents also have multiple insurances through this company and have always had good experiences. When I've called with questions, both the receptionist and the insurance agent were friendly and helpful.
Date: December 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium and deductible for my policy is fair. I do not pay too much for the premium, it is one of the least expensive that we found and we don't have any higher of a deductible than we had in the past.
Date: December 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer is mediocre. We are not always sure if we should call our agent who is local or the corporate office. All in all, everyone is helpful and friendly.
Date: December 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My homeowners policy offers coverage for fire, smoke, wind, hail, weight of ice and snow, lightning, theft and more. Property insurance also provides liability coverage in case someone other than the property owner or renter is injured while on the property and decides to sue.
Date: December 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the fact that I can see policy information online and also make payments as well. It is crucial to see that information.
Date: December 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
All things are covered. As listed above. All of our personal possessions and anything that is on our property. They have it all taken care of.
Date: December 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am covered by items such as my garage and the tools within it. If anybody were to get hurt that would also be covered.
Date: November 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Pretty good, dont really have any problems with them. Usually pay for the yearly plan so I pay once a year and it saves me money.
Date: November 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Compared to other companies I have used (State Farm and AAA) I have been very impressed with Erie. I would give them a 4 compared. AAA was good. State Farm was a nightmare.
Date: November 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Erie has always been helpful and pleasant whenever I have had to contact them. They have given good information, answered all my questions, and worked with us to obtain good coverage with good rates.
Date: November 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have an average experience with them. They have been reasonably responsive when I've had questions but they also did increase our rate a couple of years ago and I do not feel that was fully justified. I have never had a claim so I can't place any first hand value on their performance in that area. If I got similar coverage for less I would consider switching to another provider.
Date: November 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Premium is around $1,400 per year with a $1,000 deductible. It is paid out of the mortgage escrow so we don't get a separate bill for them. The value is fair overall but not outstanding.
Date: November 24, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I am connected immediately with my agent. It's a local office and take care of my needs.
Date: November 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
We have had Nationwide insurance in the past. Their prejudice against clients who have had financial difficulties without missing a payment to them (or their mortgage) has made us refuse to do business with them.
Date: November 24, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
They provide the lowest rates and give me discounts across the board.
Date: November 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
As far as I know they have similar offerings to other insurance companies. I get what I think I need and don't see a need to shop around. I seem to have what my friends have that are with other companies.
Date: November 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I think they are a 5. They are great compared to others in terms of providing great service. They make me happy and I am glad I am with them.
I would say that the coverage is very comparable with other companies but I have been a loyal customer for many years and I believe the customer service matters a lot to why you go with one company versus another.
The premium is part of my mortgage payment and I feel that is has been extremely reasonable. If I would purchase another home I definitely would go with Erie.
Date: November 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
the deductible is only about $1,000.00 which I feel is right in line with a lot of other company's. I wouldn't have a problem paying this if I had to.
Date: November 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Honestly it covers everything that is needed, dont have anything to complain about and would recommend to anyone.
Date: November 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I was offered the best price with Erie. I seriously checked with about 15 different companies. Erie was the best price when I bundled my insurances. so 5.
Date: November 21, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
4 My customer service agent is local and has been with me now for 20 years. She is very helpful and understanding. The main 800 customer service people are fairly heartless and not helpful and do not have my best interests in mind. Good company if you have a local agent who knows you.
Date: November 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I love Erie's customer service. They listen well and are quick to respond. They are a good provider.
Date: November 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Great, I have a high deductible with low premium so if anything goes wrong im covered! Love it!
Date: November 20, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium and deductible was chosen to suit my needs. They don't try to gouge me like the others.
Date: November 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have had a great experience with them. No issues whatsoever. Very easy to transition to this company from State Farm. Better service too!
I would say that my experience with Erie has been very good, I recently purchased a new car and Erie is both my auto carrier and home insurance. The agent emailed me back quickly and offered me a very good deal on the car insurance. I would rate them as a 4
Date: November 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I seem to pay less in premiums when my teens started driving, as compared to others that I know. Seems okay to be paying what I am paying.
Date: November 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
They offer a lower rate than any other company and have almost the same coverage. I don't own too many expensive things, so it's not a problem.The deductible is only about $1,000.00 also so it's not too bad.
Date: November 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My deductible is reasonable. I know others who pay much more and receive much less in terms of benefits. I am happy!
Date: November 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Although our premiums are higher with Erie, their coverage is worth every bit. They cover replacement cost 100%, not prorated, and they have coverage above and beyond the "typical" insurance company.
Date: November 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
I haven't really shopped them versus competitors but I fell that they are middle of the road, not a bad service but not awesome either. It is convenient as we have had them for several years. Don't see anything particularly outstanding about their offers.
Date: November 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have had a good experience. I haven't had to use them yet, so I haven't experienced any major issues with them. They have a good premium. I pay less than $400.00 a year, so I really can't complain.
Date: November 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The cost was inline with other insurances around the area. Maybe slighting cheaper then the most but with the rate revived it is within budget.
Date: November 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I liked that I did not have to wait very long for a response to my questions, I liked how easy it was for me to find answers to my questions.
Date: November 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Website is standard. Nothing too fancy, I would probably say it could use some updating from the late 90's to the early 20's picture used.
Date: November 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
By being a long standing policy holder, my premiums are fair and comparable. Along with pricing, I will not face a surcharge if in an accident.
Date: November 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
They cover a fire, stolen property, flooding, and burglary. The insurance will also cover if there is a fire we can rebuild my home.
Date: November 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The agents from other companies, such as state farm, allstate,etc tried to sell me the policies. But once comparing the premiums for the same coverage, it seems the premium from Erie lowest. That is I am still using this company.
Date: November 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My home is covered, and so is everything in my home. It covers my property and even stuff in my car. I can't complain about what is covered in my policy; it's very comprehensive.
Date: November 08, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have not had to talk to customer service in a long time but the times I have they have been nothing but helpful and kind to me.
Date: November 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have only had one interaction with customer service and that was when our house was broken into. I have no issues with them. They promptly answered and guided me in what I had to do in order to submit a claim.
Date: November 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
My home insurance provider does not have an app, but it would be nice if they did. I have no complaints about the website. It is easy to navigate.
Date: November 07, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have not had to deal with Customer service yet, as we just switched to Erie insurance a few months ago.
Date: November 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
Flood insurance, earthquake coverage. Replacement on all household items, everything in barns and lodging in case home in inhabitable do to various conditions.
Date: November 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is pretty low compared to other insurance companies. When I bought my house my initial insurance company was double what this insurance company quoted me which is why I went with them.
Date: November 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Local offices are always staffed during business hours and willing to answer questions. Walk ins are permitted and everyone is always pleasant.
Date: November 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
What I like about my insurance company's customer service is their willingness to go beyond the normal call of duty to help all of their customers. I feel like I really matter in their eyes,
Date: November 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I seldom uses their website because they often send me a brochure. What I like is I can learn some new knowledge and ideas. What I dislike is the layout and design of the webpage.
Date: November 05, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
The agent who sells me the policy is really good. She even found a claim that was not disclosed by the house seller when I bought the insurance. She is very knowledgeable and nice.
Date: November 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I am very satisfied with the customer service of the company. They are very prompt and courteous with their replies and go out of the way to satisfy me.
Date: November 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
the website is easy to navigate. You can easily make payment directly on the website, contact support, etc.
Date: November 03, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
Erie's website is user friendly, and well organized. Plenty of information for a new person or for a returning customer who needs to look up their policy or to pay their invoice quickly. Easy to read and navigate.
Date: October 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I can't really say that I dislike anything. They have always been very polite and helpful for me. I don't have anything that I would say I dislike.
Date: October 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I've never shopped around for insurance, so I really don't know how it compares. I imagine that I could get cheaper coverage, but I don't know if it would be as good. I also have auto insurance through the same company, so I get a multi coverage discount.
Date: October 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home insurance covers jewelry, electronics, damaged property due to a break in both inside and outside the house. They offer immediate payment for half the claim and once receipts submitted, the rest of the payment is made.
Date: October 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our belongings, our jewelry, water and sewer back up, roofing and siding, underground service line coverage and guaranteed replacement on structure.
Date: October 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
What is covered in my homeowner's insurance policy is damage caused by fires, lightning strikes, windstorms and hail. I also have more insurance that covers floods and earthquakes.
Date: October 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
What I like about the interaction/communication with my insurance company is that they will make sure that you understand every different scenario so that you get a full understanding of the situation.
Date: October 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
My policy covers installation in the case of fire, personal property damage and stealth, personal injuries occurring in the house, water and sewage backup, etc.
Date: October 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Full coverage of the home , out buildings, and property damage. No flood insurance coverage due to location of property (on a hill).
Date: October 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I had a really positive experience. They were very friendly and helpful. They helped me file my claim and answered all of my questions to my satisfaction.
I have not had to deal with customer service yet, we as recently switched to the insurance provider.
Date: October 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Their customer service is actually very good. They are very fast to reply if you don't catch them live, and their agents are incredibly helpful. They are always polite and can answer any questions that I have.
Date: October 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
What I like about my company's website is how functional and user friendly the website actually is. The mobile app is also incredible as well. The online capabilities of this website and app normally answer all the questions I have in regards to my insurance/
Date: October 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Sometimes they will send brochures and policy statements by mail. They seldom contact me via email. Mostly, they like to talk on the phone. It is good for them to contact me in timely ways.
Date: October 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Customer service is always polite and courteous. They ensure all your needs are met prior to ending the call. They always review the policy or see if there are any updates.
Date: October 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The only comparison I know is to State Farm (previous insurance coverage) - the prices for Erie are significantly lower for the same coverage than State Farm.
Date: October 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website isn't all that easy to use, and since I don't rely on it, I don't use it very often. It feels a little behind the times, and since they do a lot of stuff through snail mail, I usually rely on that.
Date: October 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our insurance premium is pretty comparable to other well known companies that offer comparable coverage. I do not have any complaints.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I honestly am not sure what is exactly in there and is not but I know that there is liability insurance. There are also things like water damage, fire, theft, etc. There is also things covered for wind damage.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It seems to me that the insurance company to which I belong offers the same policy for a better price than other companies in the area that offer the same policy.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like that when I log in, everything is at my fingertips. I can see who my agent is and their phone number/email. I like that I can see all my policies and I can click on them to see what my coverage is. I can also see my bills and if/when it is due.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
General damage and water damage (including flood), as well as theft, and accidental injuries by residents or guests in the home.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
From what the salesman explained to me, everything is covered under this policy. I was also able to get my and my wife's auto under the policy too to save even more money.
Date: October 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I don't really look for a lot of communication from them, but I do read things that come in the mail. I don't get much communication electronically although I have emailed them in the past.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The companies service is great. My agent is local. I can visit her, call her, or text her. She is always fast to reply back.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I do believe most is covered in my policy although I do not have much in the way of valuables.
Date: October 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The few times i have had to contact the company's customer service, it has been fine. I am always looking for discounts and erie will notify us when we qualify for one, which we may not have even known about.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium compared to other home insurance is very low. I am only paying about 330.00 a year. Other insurances can be as much as 2000.00 a year.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that they are personable and willing to understand what you need to know. They will do anything they have to do to get to the bottom of an issue.
Date: October 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The company has no app and the website is very hard to use. Because they contract out to small insurance firms around the US the cost is kept down but there is no consolidation on technology.
Date: October 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Sometimes they take a long time to get back to you. The office is not open late. There is a 24/7 number, however if we want to talk to our local agent, we must do so within normal business hours.
Date: October 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
After shopping around, there was not a better insurance company to provide us the same or better coverage. The difference in prices was extreme, which may be due to the time we have spent with erie.
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
premium provides a fairly comprehensive insurance policy. Liability coverage, damages to personal assets. Contents coverage protects your personal belongings and property. As well as fire and theft.
