Date: June 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
We didn't pay any closing costs on the house because we purchased new and worked it out with the builder. I was satisfied as it saved us close to 5 grand in extra costs and we were already stretching it thin as it was.
Interest Rate
We locked in at 4.25 percent and paid to get that rate with the volatility of the interest rates. Had we waiting we could have dropped it down closer to 4 percent but that's the risk we took and the only reason I wasn't completely satisfied with the interest rate. They were very competitive compared to other lenders and almost have to be this day in age with so much information out there that consumers are more educated than in the past.
Loan Officer Service
I don't have a positive or negative feeling towards the loan officer. they could have been more organized and asked for documents multiple times when everything was clearly labeled but I wasn't their only priority and I get that.
Overall Rating
Pros
Suntrust has been extremely easy to work with and they have a great online portal that allows me to stay up to date on my loan. I enjoy it because I don't have to call in and talk to someone about my loan I have it all at the tips of my fingers.
Cons
I don't have much negative to say about SunTrust. they have been great so far. they could improve their online presence and be making it more user-friendly from the get-go. there is a slight learning curve to get the information you need but other than that it's been a positive experience.
Date: September 01, 2018 Age: 63 Gender: Female Marital Status: Married
Closing Fee
I do feel I paid to much for closing costs when I refinanced. I have since seen many ads promoting much better fees and interest rate. I guess that is a lesson learned.
Interest Rate
I refinanced this loan at an earlier date before the rates dropped as low as they are now. It would not be advantageous for me to refinance again with the costs involved. If I had waited a little while to refinance I would have gotten a better rate. I'm not really sure how this lender compares to others at this point.
Loan Officer Service
Looking back, he seemed quite pushy for me to make a decision, and when I did it was the wrong one. He was more focused on getting his commission than what he could do that would be in my best interest.
Overall Rating
Pros
On a positive note he was very flexible about the date, time and place of closing. He even came to my place of business to close. Paperwork was quite painless as well.
Cons
Since I have closed years ago Wells Fargo has been in the news for all the wrong reasons. They opened accounts in customers' names without permission and I believe there has been other instances of deception. I would not use them again.
Date: June 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
Since we already had an existing mortgage for another property with the same lender we received some discounts on the closing costs. I think the total we were charged was $1500 which seems low for a mortgage.
Interest Rate
The interest rate we got was similar to other lenders but the overall fees charged to us was less. We have a 4.125 percent interest rate which was slightly below what we were expecting. Most lenders at the time quoted 4.5%
Loan Officer Service
Our loan officer was very knowledgeable and was able to explain everything to us very clearly. She was organized and helped me keep track of what documents we needed and kept us up to date about where we were in the process.
Overall Rating
Pros
We have several loans with the same lender and have had good experiences each time. Several years ago when the economy was bad they gave us options to reduce our mortgage and helped us refinance an expensive 2nd mortgage with another lender to a more reasonable rate.
Cons
It is a large corporation and has had bad publicity in the news for fraudulent loans. However, our local branch is staffed with great people that are members of the community and well liked.