Safeco Homeowners Insurance Company Reviews & Ratings
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Date: September 27, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
I believe that my policy is competitive with other companies in my area. I am a member of USAA and they turned my house down to insure. I am so glad they did, Safeco is a good company.
Date: September 27, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
I like that I have multiple ways to communicate with my insurance company. Typically, I do this by phone but I also have the option to do it via email as well. I rarely use the website options because I don't really need to with my broker.
Date: September 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I like that they send me mail, and emails. They keep me updated about any policy changes and records concerning claims that I've made and what not.
Date: September 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I had been with the same company for seven years before deciding to look around for a better price. Safeco Insurance was the least expensive out of all of the different ones that I called.
Date: September 26, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
I guess sometimes you have a bit of a wait before you talk to someone. That would be my biggest complaint.
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
It is usually easy to get in contact with someone. They have always been very pleasant and efficient in answering my questions or concerns.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The dwelling and other structures like my garage. Also, all the contents of the house and medical payments.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Communication is prompt, everything is transparent and we enjoy the service. No issues with the service thus far
Date: September 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
Website is easy to navigate, no blind alleys or confusing instructions. All products are easily accessible from the home page. I do not like the "Let us give you a quote" box that seems to be on every page, no matter where you navigate to.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The coverage that my home policy covers are dwellings (any accidents that are sudden), loss of use, and liability coverage.
Everything in my home is covered. I asked many times about what is covered, and I was assured that all of my belongings as well as the exterior and interior of the home is covered
Date: September 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like that the company website is very easy to use. It is very user-friendly and easy to navigate. The website looks professional and clean.
Date: September 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Honestly, I like the fact that they don't bother me with unnecessary emails or promotions or sales calls. They only send out reminders and relevant account info. This I feel is a big reason why I like them and remain with them.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service so far I have never had an issue. They have been able to help with all the information needed and always seem pleasant.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I do not primarily work with the insurance company's customer service. In the past, I have worked with our broker. To me, this is a more pleasant experience because I have a more personal relationship with the broker.
Date: September 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I have not compared premiums recently as I have had Safeco for about 6 years now. I feel as if their premium is fair. But I will be doing a comparison before the next renewal just to make sure.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They should be more proactive about cost savings opportunities, and they should tell me they reviewed my account looking for opportunities to improve my coverage.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It was slightly higher, but any lower priced insurance companies required "bundling" with a car insurance, which was substantially higher than my current car insurance. This means that although the home insurance premiums were slightly higher, i ended up paying less per month for home and auto insurance through them
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have talked to another agent and she says our premium is about 400 dollars too high. So I am considering changing agents but not changing companies. The deductible will be only 500 dollars so that will be an improvement.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They always answer right away and are always there to help when I need them. They have all the answers to my questions.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Every interaction with them has been very professional. Qoutes were sent out very fast, especially compared to some of the competitiors. In fact I did not even finish checking out competitors because they never got back to me with a quote.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I was in OK and paying 3 times the amount I do now. Also, they have not substantially raised prices over 3 years.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like the customer service because they handle inquiries very efficiently. It is not difficult to gather information from this company.
Date: September 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like the easy accessibility of the company's website. I also like that it is fairly easy to locate the information that I am looking for.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My homeowners policy covers loss of structure up to 125% of the assessed/appraised value of the house. It also covers replacement of any outbuildings due to fire or wind damage. It covers water damage due to a leaky roof or burst plumbing pipes, but not flood damage. It covers living expenses if the house is unlivable or completely destroyed. Also covered are collections of sports cards and comic books, as well as musical instruments.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The company's customer service seems good. Every time we've had to call we have had a responsive agent and were able to resolve any issue very quickly.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is easy to use, but very outdated. The website design looks old. It does not have all the new features like other websites do. I like that I can get information, but it needs to be updated.
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
We had State Farm for the longest time. When we switched over, we got a cheaper premium, more coverage, and the addition of an umbrella policy.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
everything from the inside including belongs. Liability as well. Also, anything on the outside is covered.
Date: September 18, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Their customer service is good, as I said, I go through an agent broker, so I don't communicate with Safeco much on their own. I would if I had a claim. I have no complaints though, about their customer service.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium with Safeco is more affordable than my previous insurance company which was State Auto. I really had little issue with the company but their premium just became too high.
I live in an area that has unfortunately had an uptick in various types of crime, so in all honesty, I cannot fault an insurance company for having a higher premium. My premium with Safeco did raise this year and I have had zero claims. I wish I could give a 3.5 but figured you all would like an even number rating.
Date: September 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They are generally courteous and professional. They are patient with my questions but they come up with many reasons not to be helpful. There have not been good ways to update information without calling them. It would be nice to do it online.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
When we set up the policy they were friendly and easy to deal with. Every year we get the renewal on time and it is taken out of an escrow account. Easiest experience ever.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The premium is fairly similar to other insurance companies. What mattered to me when choosing was receiving multiple discounts for other policies such as auto insurance.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
It's cheaper than other companies but still could go down a little bit. We just had some big hail storms so I doubt it will happen.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They have given me the information that I have needed since I have switched to them. I just wished they offered more than calling them so that I had more options to communicate with them.
Date: September 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
As to my knowledge, my insurance company does not have a dedicated mobile app. The website is easy to navigate and use, and the information I need is easily accessible.
Date: September 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It's very user-friendly and easy to navigate. It shows all my policies once I log on and I can look into each one by clicking on it.
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I have not had to check quotes from other insurance companies recently, but after checking Insurance.com's Average Home Insurance Rates Checker (for our area), I believe our premium is quite average.
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
While I don't think my premium is that cheap I do get a lot of cost savings from bundling with my auto and being a customer for over 20yrs.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
All insurance companies start you out with a low premium but they all increase it over time. I think my current premium would be the same no matter which company it was if I was covered by other companies for the same amount of time and coverages. So I think it is about the same everywhere.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
To be completely honest I rarely use the website. I speak to my individual broker to file claims or to get additional information on my coverage.
Date: September 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Only had contact with the company through email. I have never spoken with the agent, in several years of being insurance by her company. She never returns phone calls, not even to leave a message. I've only had contact with her assistant through email. No personal touch or effort from the agent. Not at all satisfied with that aspect.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I go through an agent that recently hired his son to run personal lines and that was a mistake.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I have not done too much research on other companies, but we do get a discount by having our car insurance through the same company.
Date: September 13, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
They always answer within a couple minutes of me calling. There is a local office I can call for the basic stuff too.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I don't hear from them until its time to re-sign each year. there really is no communication except for that. Like I said before it's usually fine communication with them except this last time seemed rushed.
Date: September 13, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
What I like about the website is how easy it is to use. I log in and all my policies are right there. I can see anything I like.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
It's just average. I am not looking for more information I just don't know what else the can communicate.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our home policy covers the rebuilding of our home structure as well as other structures on the property. It also covers our belongings in both our home and the other structure.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I know I can pick up a phone and call if I need to talk to someone, but I wish they offered online chat because I prefer to use that feature over others.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
3 months ago when the premium was due I actually got quotes from a couple other companies as a comparison. The quotes were similar to the existing premium I pay so I didn't switch.
Date: September 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I love that they call me by name and call me whenever an update to the policy happens. I'm always in the loop from the start.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I don't use the company's website or app. Perhaps this is because they have not explained to me what features or benefits this would give me. But home insurance is a pretty easy to manage and pay, so I don't know what I would get from an app or extensive website usage.
Date: September 11, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
The few times that I have had to deal with customer service have been relatively easy. There have been minimal wait times, and the staff is willing to get the information needed, even if it involves researching and a follow-up email.
Date: September 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I compared this policy to USAA. Safeco seemed better in cost and coverage options. I spoke to USAA about Safeco and vice versa. USAA agreed Safeco was really discounting the policy to earn my business.
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Everyone wants more for less but I am satisfied with how much I get for the amount I pay.
Date: September 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I have to log in a couple times to see my policies. When I get a new policy, it doesn't let me see it right away, I have to call and have somebody add it to the website.
Date: September 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I shopped around and this is the most reasonable coverage. We were first time home buyers and Agricola actually rejected me as a customer after being an auto customer for years.
Date: September 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am not sure what our premium would be with another company but we are satisfied with Safeco because they are very easy to get a hold of when we have questions. Of course finding a cheaper plan might be good but not if the customer service is bad.
Date: September 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like it because it is available to answer questions all of the time. There is no hold music or the automated "press 1 for home, press 2 for..." merry-go-round.
Date: September 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have recenctly purchased a condo and I was doing some price comparision with three other insurance companies. Two of those companies used the exact insurance company. Both of those did not cover as much in in home content and they were significantly more in monthly cost.
Date: September 06, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Lately, last time re-signed for the insurance they seemed like I was a bother. It seemed as though I was putting them out to do this although they never actually said anything to this extent I just felt it. Very quick to get this done and off their desk.
Date: September 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like that the customer service I receive is very timely, communication comes via phone or in some cases email and they make themselves available to talk so it meets my personal schedule.
Date: September 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium for the coverage they're offering me is pretty decent. I believe that they are cheaper than other companies out there.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have had great experiences with their customer service. Everybody on the phone has been helpful. There is always someone in the USA who answers the phone so there is no loss in communication.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
Not all of my policy information shows up on the website. It is frustrating to not have access to this information at all times.
Date: September 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium is lower than some of the other companies that we looked into even with trying to get a combined auto and home through the same company. It also helps that our payments towards the premium come out of our House Payment monthly.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have been generally pretty satisfied with my company's level of customer service.
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website design itself is simple and informative, but there is no member access to make payments online or view your coverage details/report a claim.
Date: September 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The website is extremely slow, and it isn't the most user-friendly. I bundled my car insurance with my homeowners and you think they would value my business. I also haven't had a loss in three years and my rates haven't really changed.
Date: September 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
employees at Safeco have always been friendly and helpful. They reported an undisclosed finding of water damage in our home during the buying process that really saved our bacon.
Date: September 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
When I quote this I'm always right in the same amount no matter where I go. I've had this company now for years and they seem to do a good job, however, I've never submitted a claim so I don't know how well they do there. They work with me, I had a lower quote once they matched it.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our insurance is fairly basic. It has a $1000 deductible. It has no provision for expenses if we have to live outside of our home. I am sure it does not cover earthquake damage.
Date: September 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
my personal possessions - guitar, computers, tv, washer, and dryer - are all covered by my insurance.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
My homeowner's insurance covers the home, other structures, medical, contents, and loss of use, from damage from storms, fire, etc.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are local, I can go straight to the office for assistance. I have only ever had to call the customer service center one time and had a positive experience.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We have not had to interact with them very often so the limited times we have had to, we have been happy with them. Or should I say, we were not upset at them. It did not stand out though...
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They generally have many reasons not to be helpful. They raised our premiums just because my husband called in with a question about making a claim but he did not make a claim. I thought this was really unfair.
Date: August 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like their customer service because they answer right away and always have an answer for me. If I need a simple update, they do it, or they like to research for me too.
Date: August 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like how easy it is to use. I never have a problem finding anything online, including all of my policy documents and contact numbers for my agent.
Date: August 30, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
Our premium is extremely low for the level of coverage provided. As new homeowners, we appreciate the savings each month.
Date: August 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Our home insurance policy covers almost everything that we would need in the event of damage to our home. I hope to never have to use the policy.
Date: August 28, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
we have the full replacement cost of the structure and contents. Additionally, coverage includes a percentage of overall value to protect items in a storage unit and our daughter's college dorm
Date: August 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We shopped around, even tried to bundle with our car insurance and we get the most amount of coverage for the lowest premium through Safeco.
Date: August 27, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
Everything on the inside and outside, including the structures. All of my belongings are covered as well as liability.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It's cheaper than other ones, but still kind of expensive. The other ones were 3-500 dollars more than my current one when calling about them.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
They mail us the renewal every year and don't ever send extra paperwork or advertisements for higher coverage.
Date: August 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I have had limited need to contact them directly. On the occasion, I did they were very easy to work with. I appreciate being able to do most things through their website.
Date: August 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I really like their willingness to work with me. They seem keen to help me out with whatever I need concerning my home. I would recommend them to any homeowner.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Damage due to natural disasters, Roof wear, theft, flooding, and appliances.
Date: August 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
Coverage on the home-dwelling itself as well as the garage. Coverage for personal property and living expenses as well as personal liability and medical payments.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home policy covers the dwelling and all of the stuff within the dwelling.
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
There is no app that I am aware of and I have no way to look at a website for the company. I have an agent that I call and we can also communicate by email.
Date: August 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Although I really do not talk to my agent, that is not a bad thing. I will talk with them when I need to and I know they are there when I need them. This is a fine arrangement.
Date: August 22, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
My house and everything inside and outside around it. It also covers liability as well as any dwellings on the property.
Date: August 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
They were pretty good about taking care of me after my garage collapsed, but they just absolutely robbed me on the auto side of my coverage.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I have been lucky enough to never have to use the site. We set out a policy up and never have made changes or claims.
Date: August 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Everything in the house, including the stuff in it, is covered.
Date: August 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Our agent is very easy to get a hold of and calls us back always on the same day if we have questions. She has been very helpful is us getting our new roof.
