USAA Homeowners Insurance Company Reviews & Ratings
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Date: July 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
We were able to keep our deductibles reasonable and still keep our premiums down. It is much easier to come up with $500 than $2500 like some other companies wanted.
Date: July 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
they were able to provide a great discount. Not only that, the times we have had to deal with them they have been nothing but friendly.
Date: July 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I haven't had a single poor interaction with USAA and it's customer service representatives. Each call with them has been pleasant and smooth, with each question or issue.
Date: July 09, 2019 Age: 20 to 29 Gender: Married Marital Status: Female
Customer Service
I have never had any trouble with my housing insurance company customer service. They have been wonderful about working with me, and always have a positive attitude.
Date: July 09, 2019 Age: 20 to 29 Gender: Unmarried Marital Status: Female
Policy Offerings
The offerings were very competitive and we liked all of the extra coverage we could add on to protect us in the event of disaster.
Date: July 08, 2019 Age: 40 to 49 Gender: Unmarried Marital Status: Male
Customer Service
We use USAA for both home and auto insurance with which I rate them both a 5. Their customer services representatives are very helpful when you have to call in for information or general help.
Date: July 07, 2019 Age: 40 to 49 Gender: Unmarried Marital Status: Female
Customer Service
We love our insurance company's customer service. They have been responsive with us and answered all of our questions easily.
Date: July 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My experience has been a good one. They are very helpful and friendly when i need their assistance. Additionally, when I had an accident they were able to assist immediately and get me the help I required.
Date: July 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am completely satisfied with USAA because I have always used them and I have heard many times that I won't find a cheaper rate from another insurance company.
Date: June 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
They are so responsive to our needs and always keep us in the loop as to what is going on. Never have to call and ask whats going on with a claim or coverage. Explained coverage to us in a helpful matter as well.
Date: June 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I really don't think that USAA offers much on the app as far as home insurance goes. It's more designed for mobile banking. I have never had the need for it though.
Date: June 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Dwelling is covered as noted above as well as a VPP underwriter, which is a valuable persons property that covers certain items inside our house.
Date: June 24, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Top notch. The always confirms whom they are speaking with, address the customer by their name and thank the client.
Date: June 18, 2019 Age: 20 to 29 Gender: Married Marital Status: Female
Customer Service
USAA is a top-notch insurance company, the customer service is amazing and I never mind calling them; I always leave a conversation feeling cared for and satisfied.
Date: June 17, 2019 Age: 50 to 59 Gender: Unmarried Marital Status: Female
Customer Service
USAA representatives are very kind and helpful, and I've never had any issues with them. They also generally charge equally or less than the majority of their competitors.
Date: June 17, 2019 Age: 40 to 49 Gender: Married Marital Status: Female
Customer Service
I would rate USAA a 5 based on the service provided several years ago when a faulty washing machine flooded our home. The company was quick to send repair people who did quality work.
Date: June 16, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Customer Service
I had a great customer service experience with my USAA home insurance. They were friendly, quick and easy to work with over the phone.
Date: June 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have had a few claims in the past 5 years that has driven up my premiums. However, before those claims, my insurance company provided a competitive rate but also unparalleled service.
Date: June 13, 2019 Age: 30 to 39 Gender: Married Marital Status: Male
Customer Service
It has been fine. I have to have good insurance because of Hurricanes. So far I have had no major problems, but customer service can be frustrating - as most customer service usually is.
Date: June 11, 2019 Age: 20 to 29 Gender: Married Marital Status: Male
Premium
I would say that both the premium and deductible of my home insurance policy with USAA is rather low when compared to various other insurance providers, and I am thoroughly satisfied.
Date: June 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
They were very professional and courteous. They repeated what I asked for in my policy and made sure everything was clear.
Date: June 10, 2019 Age: 50 to 59 Gender: Unmarried Marital Status: Male
Customer Service
We have only had one claim which was for a power failure. Our power was out for two days and we received a check to compensate for the loss of all our food.
Date: June 10, 2019 Age: 30 to 39 Gender: Married Marital Status: Male
Customer Service
I have been pleased with USAA's customer service. When I have had to make claims, they have been very helpful.
Date: June 09, 2019 Age: 30 to 39 Gender: Married Marital Status: Male
Customer Service
I have never had a negative interaction with my home insurance company, we built the house new in 2014 so we have yet to need their services either.
Date: June 09, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Premium
My premium is in line with what I paid with my previous insurance company. I feel it is a little high compared to the values associated with my home and belongings but I have to pay it.
Date: June 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
the steady decline in customer service for the company as a whole has been disappointing...
Date: June 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
USAA has the best rates of any insurance provider I've come across. I have gotten quotes from various providers but none have been able to beat the prices offered by USAA.
Date: June 06, 2019 Age: 40 to 49 Gender: Unmarried Marital Status: Female
Customer Service
when looking into homeowners insurance companies, you’ll want to consider the company’s financial stability, their customer service, how they handle claims, the level of coverage you're getting.
Date: June 05, 2019 Age: 50 to 59 Gender: Married Marital Status: Male
Premium
I am satisfied with the premium that we pay. I do not feel that it is too high. We did compare this to other insurances,when we factored in the benefits which includes factors other than price.
Date: June 03, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have never really had to utilize the service so I don't really interact with customer service representatives as it pertains to homeowners insurance.
Date: June 02, 2019 Age: 40 to 49 Gender: Married Marital Status: Female
Premium
USAA provides customers with many options of home insurance.My deductible is low and I still pay less that I would with any other company at a higher deductible rate.
Date: June 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The coverage we get through USAA is about the same when compared to the last insurance company we went through. The difference is cost. USAA is a little cheaper.
Date: June 01, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Premium
Similar to the policy offerings, the deductibles are competitive but not amazing. They could be lower and better for the customers.
Date: June 01, 2019 Age: 20 to 29 Gender: Unmarried Marital Status: Female
Premium
I haven't had any home problems so I don't know how my deductible compares to other companies.
Date: June 01, 2019 Age: 20 to 29 Gender: Unmarried Marital Status: Female
Premium
USAA from my shopping has seemingly had the most affordable premiums and deductibles when taking into account their coverage. I have stayed with them accordingly.
Date: May 29, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
USAA's customer service is the best that I have ever worked with. They are always friendly and helpful. They are always quick to help.
Date: May 29, 2019 Age: 40 to 49 Gender: Married Marital Status: Male
Customer Service
Their customer service has always been very kind and understanding, especially with a military lifestyle. They've always been very kind and every time I have to contact customer service they've been very helpful.
Date: May 29, 2019 Age: 30 to 39 Gender: Married Marital Status: Male
Customer Service
I have dealt with my local agency and absolutely love them!!! They are always so helpful and happy I tell all my friends about them.
Date: May 27, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Although I haven't had many interactions with my home's insurance, they've been good to let me know if there are any premium changes or policy changes. I get prompt emails and letters for these things.
Date: May 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
There is nothing I don't like about USAA. We have twice had damage to the roof of our home and the Customer Service team was quick to respond and get an estimator out to our home to assess the damage.
Date: May 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Coverage is equal to all other companies, used to have above average customer service but that really isn't the case anymore. So ease of use is the main benefit.
Date: May 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are always there for you no matter the time of day or the situation. You can always reach someone via phone. It's nice being able to reach an agent whenever I want or need to.
Date: May 24, 2019 Age: 20 to 29 Gender: Unmarried Marital Status: Female
Customer Service
I haven't had a contact with the customer service directly so far. Although one thing I do not like is that they do not send me a bill and send it directly to my mortgage company.
Date: May 24, 2019 Age: 50 to 59 Gender: Unmarried Marital Status: Female
Customer Service
I have had many questions about my home insurance and USAA has been helpful with all my questions. They were helpful when I had to go from renters to home insurance.
Date: May 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
We were with another insurance company ( State Farm) and their premium was the same but did not cover even half the items that USAA covers.
Date: May 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The company used to be a small company focused on customer service but that really isn't the case as they have expanded to generate more profit.
Date: May 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It's relatively low in comparison to my other home costs and it is comparable to competitor prices.
Date: May 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We called to ask questions a few times and it seems like we are pulling teeth. They seem to be mad and annoyed that we might need to make a claim.
Date: May 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
The customer service is excellent and the claims process is very easy and fast. It took only 7 days to receive my claim disbursements.
Date: May 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is fine. I haven't had the use the insurance yet thankfully so it's something I really don't have a reason to visit. I have it packaged in with my banking and car insurance.
Date: May 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
USAA has lower premiums than others. We previously had American Family Insurance and were able to save money. We have had others like State Farm quote us but are not able to beat USAA on the premium amounts.
Date: May 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My home insurance provides coverage for the following: loss of use, dwelling, structures, fire, theft, vandalism, weather-related events, liability.
Date: May 03, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
The covers full rebuilding. It covers entire property for DJ lords and other natural disasters and covers 70000 for liability.
Date: May 03, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
USAA is known for there customer service and always thanks me for my military service. They do what they can to help regardless of the situation and are always friendly. I have not had a negative experience with USAA and they seem genuine.
Date: April 30, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like the website since it is very easy to use. Also, I can view any claims showing where they are in the process and any communications I have with my claims agent.
Date: April 29, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
The customer service representative was very friendly and knew every aspect of the process well and made it easy to complete my claim
Date: April 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service agents at USAA are very helpful and typically have the claim processed and pay the claim or repairs within the week.
Date: April 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The company is typical very responsive, even on the weekends and evenings. They work hard and strive to provide up to date information regarding any claims.
Date: April 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
We have the high deductible policy which will raise your out-of-pocket costs when you go to file a claim, but it will significantly reduce your monthly premiums.
Date: April 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
We pay $100 a month for our insurance. My sister pays about $50 for hers. We plan on calling around to see if we can get a cheaper premium.
Date: April 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We made a claim and since then our premiums have gone up. I feel like I am trapped because we are bundled with all of our other insurances. It seems to be we are punished for a claim.
Date: April 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
USAA has provided for my family in all sorts of conditions, providing expert and compassionate insurance care. I rate them a definite 5 stars.
Date: April 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Their deductible is not outrages. I feel like I am in good hands with them compared to my previous insurance providers. If something comes up they will have my back.
Date: April 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
USAA's premiums are significantly lower than other insurance companies that we researched. Additionally, they did not raise our premium after making a claim on the policy.
Date: April 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am mostly happy with my premium and deductible compared to my previous home owner's insurer. It gives me the chance to save while managing my bills in a timely manner.
Date: April 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Generally speaking I am overall satisfied with the customer service from USAA. They tend to be extremely cordial and willing to assist me with whatever issues I may have. They are always respectful.
Date: April 18, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have never had a bad experience with USAA. Every time I have called the wait was not long and the people on the other end were always professional.
Date: April 18, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
On a scale of 1-5 my insurance company is a 4 and comparable to others for policy coverage and offerings. I compared my current insurance company to at least two other companies.
Date: April 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible of my policy compared to the other home insurance policies for the same coverage are the best in the market I really like the low premium that USSA offer me.
Date: April 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The neoliberal establisment creates markets where there should be none. A community should band together to generate insurance for its members own wellbeing.
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I think in terms of what they actually offer in the policies, it is likely about what other major providers do. I found that they were the cheapest one, so that is why I chose them.
Date: April 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have not had to make any claims for my home insurance so I don't know if it's good or bad. I hope i never have to find out!
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I rarely have to interact with my USAA agents. I only really interact with them when I want to discuss my premiums and my coverage and even then it's not really that hard to find someone to talk to at USAA.
Date: April 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We pay significantly less for more coverage than we have in the past with other companies.
Date: April 17, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I am extremely satisfied with USAA home insurance customer service due to price and good service when I call with a question and the discount for having multiple services with USAA.
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My annual premium just keeps going up every year it goes up in some way shape or form. I am satisfied with it currently, but if it keeps going up then I may be looking to switch in the near future.
Date: April 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I feel like most companies these days offer the same ammenities. Pay online and inline banking being the most attractive.
Date: April 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
reasonable amount for deductible in that i dont feel that im wasting my money insuring my stuff
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Their home insurance policy provides coverage for all the necessities and I got it for a lower price then from Geico and State Farm which I had checked pricing on.
Date: April 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have a very low deductible and low premium for my policy and am completely satisfied. My policy would only be better if it were free.
Date: April 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I would give USAA a 3 out of 5 regarding price because it is probably average best. I could find other companies that offer lower premiums. I just haven't made the switch yet.
Date: April 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I am very happy with them. There is never a wait when I call, and they always help me solve my problems. They have gone above and beyond to meet my needs as a customer.
USAA has earned my business as a company, so I've never even considered another company for home insurance. I don't know what other companies offer, because I wouldn't switch.
Date: April 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
USAA was very responsive during the hurricane. When I spoke with friends and looked on Facebook, other insurance companies were making it difficult for the other individuals.
Date: April 16, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have no real idea about the premium and deductible. Each time we have made a claim, we felt it was reasonable for the work that we received.
Date: April 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is amazing. Any time we have a question or need help, we can call and speak to a real person very quickly. We can get our questions answered and have peace of mind.
Date: April 16, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium is quite affordable - more so than I had expected. I imagine that this might be because we're not living in a flood plain or anywhere prone to big natural disasters.
Date: April 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
USAA has always been there for us and we have a variety of banking services with them. They allow me to add other accounts to their main page which is nice and helps me.
