Date: August 07, 2018 Age: 28 Gender: male Marital Status: Unmarried
Closing Fee
I put this in the middle because while they aren't high compared to the other places I could have gone they are not as low as the two community banks in my neighborhood that I could have gone with so that's why it is fair to put them solidly in the middle with a 3.
Interest Rate
I like that they were the best to work with. While I was not the happiest with the rate but looking back, to be honest, I could have gone with another bank but I have seen that they are terrible and more expensive. TD is a great place to get a mortgage they didn't kill me with fees nor did they not give me a lot of consideration when I was trying to get prequalified.
Loan Officer Service
I have frequent questions as a homeowner about my loan and they handled it really well. Other banks the ones my friends chose are terrible at customer service and so in that regard, they get an easy 5. Even compared to the less expensive choices whose customer service is not anywhere near as good.
Overall Rating
Pros
I think being able to pop in a talk about certain questions I have with the woman who works at the bank who handles my loan is fantastic and gives the feel of a small community bank but with the advantages of a super huge bank.
Cons
I think my biggest gripe is the cost and some of the online tools there are a couple f things I have noticed with their online platform I wish would be more improved but I am not sure if my issues are just personal biases or legitimate issues others would also have.
The seller covered all of the closing costs/ fees and stated that they were very reasonable.
Interest Rate
My lender gave me a 0.5% decrease on the interest rate because of transferring my account to their bank. It was lower than any other lender.
Loan Officer Service
The loan officer explained everything throughout the process and was consistently helpful with any questions that I had.
Overall Rating
Pros
Homebridge has been excellent with answering questions and responding to any issues that I have, by phone, email, or online with short turnaround time.
Cons
There were some initial issues with the actual rate where the rate quoted was not actually used. This was quickly rectified and was my only issue.
Date: June 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
Well, I negotiated with the mortgage company, the seller, and the lawyers for the seller to cover 10k in closing costs along with the commission to be handled by the seller. It was a good deal on my end.
Interest Rate
My current interest rate is 3.6% for a 30-year loan. This is actually really good for an interest rate. I believe the current interest rate on the market is at 3.75% or higher
Loan Officer Service
My loan officer was very helpful throughout the process. Gustavo was always willing to answer my questions and provided what was needed in black and white. I was able to have full transparency in the process.
Overall Rating
Pros
I wish I was still with that lending institution. They moved my loan to another company, which I hate profusely. The original lender was nice, responsive and understanding to all my needs.
Cons
The only part I disliked was I could not postpone when the whole process would go into effect nor would they allow me to hold my leftover apartment lease into the mortgage.
Date: July 30, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
Not sure. It's our first home so do not have much to compare it to. Plus, the seller paid for most of the closing costs
Interest Rate
Am not sure. This was my first home and we purchased via FHA. It seemed pretty reasonable compared to other lenders.
Loan Officer Service
Our loan officer was terrible. He was hard to get in touch with and when he would respond to our questions, he would answer in as little words as possible. Often times, he wouldn't even completely answer questions.
Overall Rating
Pros
Can't think of anything I particularly liked about them except that we were able to get our home. The entire process was needlessly frustrating.
Cons
They were hard to speak to, they waited until the last minute for all communications, our closing date was pushed back several times which caused lots of stress and frustration.
Date: July 27, 2018 Age: 51 Gender: Female Marital Status: Married
Closing Fee
I remember that the fees were comparable to other lenders. I was motivated by the low rate.
Interest Rate
My mortgage interest rate is 2.625% I am very pleased with that rate. However, at that low rate on my 15-year mortgage. I'm not motivated to pay down my mortgage quickly to save money.
Loan Officer Service
The loan officer was only interested in pointing out that our loan closed quickly, My husband and I were both CPA's so we were able to provide up-front all documentation needed for the loan.
Overall Rating
Pros
The lending institution had an awesome rate, that's what drew me to get my mortgage there.
Cons
I disliked that the loan officer did not pay attention to my needs - a low-interest rate. So much so that when the loan was done and he asked us if there were any people we could give him to call to help them with their mortgage, we told him we would give him 10 names if he told us why we went with his bank. He said quick close, which was important to him, not us. He didn't get any referral names from us.
Date: June 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
Our closing fees were basically the same as many other lenders. We were prepared for it and expected it to be what it was
Interest Rate
Our interest rate is fixed and at the time of the mortgage was one of the lower interest rates in our area. Even today- five years later- the rate is still considered to be good
Loan Officer Service
Sometimes he was difficult to get in touch with, and he lost our paperwork at times. But he understood the process and ultimately we got the mortgage, so it was good.
Overall Rating
Pros
I like that we could do a lot of the process online because my husband and I both had demanding jobs at the time and it was difficult to go somewhere in person. We also were happy that the rates were reasonable.
Cons
We were unhappy that we had to send in some paperwork numerous times because they kept misplacing it. We also sometimes found it difficult to get someone to answer our questions when we asked over e-mail or phone.
Date: July 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
I think the hidden fees at the end make you question the loan. I think if you know what you are getting into then you would make sure you have everything written down so that there aren't any surprises.
Interest Rate
The interest rate I got was low and fair at the time for what I was looking for. Overall it was fair to what everyone else was getting at that time.
Loan Officer Service
The service that was provided by my loan officer was that he explained what the loan was about and gave me a round about figure on what I was to be charged. It was not until the end the full amount was given that we would owe.
Overall Rating
Pros
I like that the bank is a good bank and that they are very helpful overall in letting you know what you are getting into.
Cons
I dislike that the bank does not disclose the information to the buyer until it is at the last second. And then when you find out you are back to looking for other stuff,
Date: July 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Interest Rate
I think the interest rate of my lender is very comparable to other lenders, but I liked how my lender stayed in constant communication with me throughout the process and they were always very responsive if I had any questions. The interest rate that I got from them was about average of all the lenders when I was applying for the mortgage.
Loan Officer Service
My loan officer was great. He was very responsive to me and even when I was not asking questions he was always keeping me informed of the status of my loan. I never had to guess what the status was or if they needed anything else from me.
Overall Rating
Pros
I loved how easy everything was. From applying online to actually get the loan, they made everything very easy. The application process itself was easy and the website is user-friendly. They were in constant contact with me and I always knew where I was in the process and if they needed anything else from me.
Cons
The only thing that I disliked is that I have great credit and I still got the average interest rate that lenders were giving out at the time. I would have liked to have gotten a little bit of a better rate, but I'm still glad to have gone with Nationstar.