Date: January 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
Seemed relatively fair at the time, now that I have gone through the process on another occasion my first mortgage costs were a bit higher than a competitor may have been able to give us.
Interest Rate
My interest rate at the time was fair, but we did an 80/20 loan at the time and I felt the pressure to refinance on the home equity to keep the rate from increasing too dramatically. That rate was a bit high even after the reify compared to other lenders.
Loan Officer Service
They were constantly having issues getting us approved with the correct mortgage initially. Telling us we qualified for one particular loan and then calling back the next day to say, "oops we were wrong". This did this to use more than once and it definitely made the home buying process more stressful than necessary.
Overall Rating
Pros
I did like that, in the end, they were able to work with us and our limited budget at the time. They are also available in several markets and when buying a home in another state it was an easier transition the 2nd time around. I find their online services easy to use and they allow me to make bi-weekly payments which is a nice benefit.
Cons
I would prefer slightly lower rates and think they could be more competitive in the market. And my other complaint was just primarily having to do with the qualifying and then disqualifying us on various programs initially.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
The closing cost was covered by the assistance program. I actually got $1200 back at closing. Most other banks, you have to put 3.5%-10% down.
Interest Rate
My interest rate is fixed at 4.125%. I received closing cost assistance from the state funding program. It is very difficult to refinance and get rate changed
Loan Officer Service
She could have explained things in greater detail. I felt as though there were some parts I was not informed of or unintentionally misled.
Overall Rating
Pros
I liked that I was able to buy a house with almost no money down. The down part about that is the mortgage goes for 40 years vs 30.
Cons
They are sort of difficulty in trying to renegotiate the interest rate since rates dropped about half of what they were when I applied for the mortgage
Date: July 27, 2018 Age: 33 Gender: Female Marital Status: Married
Closing Fee
Seller paid all of the closing costs in the closing, but I feel that our closing costs were an average price in this area for the home we bought compared to the other homes on the market currently.
Interest Rate
My rate is pretty decent compared to other mortgage lenders. I put a decent amount down, and pay extra every month in order for my interest payments to be less.
Loan Officer Service
Our loan officer, Jenn was absolutely amazing during the whole buying process. She helped us from beginning to end, including paying odd old debts, in the beginning, to help raise our credit scores, to helping all the way to the end with every detail possible. Always got back to us very quickly when emailed or called, overall someone excellent to work with.
Overall Rating
Pros
the lending/bank was just as great during this whole process. we had no idea what we were doing as first-time homebuyers and they made sure they covered every aspect possible as well as kept us informed us everything during the whole ordeal.
Cons
We honestly didn't really have anything that we disliked about the lender or bank. they made the whole process go very smoothly.
Date: September 03, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
It's been a long time since closed on our house, but from I can remember it seemed pretty reasonable. I don't know what the standard is.
Interest Rate
It is a very good interest rate because it is a VA loan. We also got it locked in when rates were at all time lows.
Loan Officer Service
Service was very good. It seemed like we were always able to get a hold of our agent when we needed him. He always responded to questions in a timely manner.
Overall Rating
Pros
They were very informative. They tried to the make the process as clear as possible. They were friendly and very willing to help us follow through to the end.
Cons
It seems like the process is needlessly complicated. I don't think it is a problem with just our bank, but it seems like it could be a simpler more streamlined process.
Date: February 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
I thought the fees were a little on the high side, but we were ok with them because we got a decent annual rate.
Interest Rate
Some lenders offered lower rate, but they were smaller more risky banks. We were satisfied with our rate relative to the amount we had to put down.
Loan Officer Service
Our loan officer was very good. She was attentive and answered all phone calls and emails within an acceptable time frame.
Overall Rating
Pros
I like that the lender had great customer service. Whenever a problem raised, or they needed additional information, it was communicated in an effective manner.
Cons
The amount of time it look to get an actual loan was lengthy. The amount of information require was also somewhat large.