Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
I was satisfied with a number of the closing costs for my mortgage. The lender was very transparent throughout the process about a number of closing costs, and I felt well informed about what to expect. I understand that the costs that I paid were about average for lenders in my area.
Interest Rate
I happened to be in the market to buy my first home during a period of exceptionally low-interest rates. As a first time buyer, I was able to lock in a fixed rate of 3.875% for my 30-year mortgage. This was a better rate than other lenders were offering at the time.
Loan Officer Service
My loan officer was pleasant, professional, and personable throughout the application and completion process. I made her work easier by having all of the necessary documentation, but her helpful demeanor made the process simple.
Overall Rating
Pros
The company has been always pleasant, cooperative, and easy to work with since I obtained my loan, and during the time that I've lived in my home. I do wish that they had slightly easier and more transparent online tools, but otherwise, I have no complaints.
Cons
In my most recent interaction with my lender (to address the last name change due to marriage), it took their servicing department a bit longer than it should have to get back to me and finish the transaction. Overall, I suspect this was just a one time issue, but I prefer responsive and professional service interactions when I reach out to them.
Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
We compared closing costs and fees as well as we could with other banks, credit unions and institutions supplying their fees and costs and found the bank we decided on to be about the same.
Interest Rate
The interest rate that we finally decided on using was under the current rate that we had shopped around various banks, credit unions and institutions.
Loan Officer Service
The loan officer was able to break down the process and explain each step and how long each step would take for getting a mortgage for our home.
Overall Rating
Pros
We saw our lender as a guide and partner instead of a business seller, so much so we felt relaxed and confident about the mortgage process.
Cons
We chose our lender based partly on being a local lender who could respond to our questions quickly, but ultimately our mortgage was sold to an institution out of state and we lost that local factor
Date: June 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
I thought that the lender had an excessive amount of fees attached to the loan. The fees appeared to be slightly above average compared to other lenders
Interest Rate
I thought that the interest rate for the mortgage loan was comparable to other lenders. However, I was hoping to get an even lower rate because of my excellent credit score
Loan Officer Service
I thought that the loan officer was helpful in the service provided. He provided great information in regards to the different products offered that would fit my needs.
Overall Rating
Pros
I thought that the lending institution was comparable to other lending companies. However, I thought that the rates could have been much lower.
Cons
I thought that the interest rate for my particular loan product was somewhat high. However, I remained a customer because of the customer service dept. and the number of years of being with that company.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
The mortgage fees were okay, and they were upfront. However, the lawyer fees for processing information was not okay. There was a huge discussion on that behalf. I felt we were paying more money than necessary for documentation that is public information and readily available.
Interest Rate
I think the lender is on-par with the others. I have a checking account with them so I received benefits that others who just got a loan would not have had. All in all, it's comparable, it's who you feel comfortable with.
Loan Officer Service
The loan offer was good. She alerted us whenever rates change and gave us our space. She explained what was needed anyway. I had no issues with the loan officer.
Overall Rating
Pros
I like the lender a lot, it is an easy payment every month, and everything was set up by them (not by us). They just told us what amount would be taken and the math behind it. Everything looked correct.
Cons
I did not like the general options for lawyers. Lender provided a list of recommended and we chose. The responsiveness of the lawyers was bad. It was whatever was most convenient for them.
Date: September 03, 2018 Age: 30 Gender: Male Marital Status: Married
Closing Fee
I think we only paid about $600 in fees and closing cost which I think is pretty standard in the industry. I think it was included in the mortgage as well.
Interest Rate
We got a 3.404% which is great and very competitive compared to other lenders. I think the closest one that we got was 4.1% from Wells Fargo.
Loan Officer Service
We did it online initially and then we had a 20-minute phone conversation with the Loan officer and then was told we were approved.
Overall Rating
Pros
It was entirely done online and via the phone. I rather not drive to an office where I feel uncomfortable.
Cons
I don't like the fact that we don't get an email or are notified about the mortgage being charged. Also, we asked for it to be taken out on the 1st of every month but sometimes there is a week-long delay.
Date: September 02, 2018 Age: 34 Gender: Female Marital Status: Married
Closing Fee
We actually didn't have to put anything down on our house and the closing costs were only around 1500 which is something that I was definitely happy with.
Interest Rate
I think my lender is pretty good. To be fair they are the only ones I have dealt with but they always keep me up to date on any changes that have been made and I have a really good rate with them so I am satisfied overall.
Loan Officer Service
I wouldn't say I have dealt with one particular person. I don't feel like it is as personalized an experience as I would like it to be. I might feel a bit more comfortable if I had a specific person I could call when I need to ask a question about my mortgage.
Overall Rating
Pros
I like the fact that the mortgage company we went with has been easy to deal with. Even though we don't have a specific agent we deal with if I have ever had any questions they are answered quickly and to my satisfaction.
Cons
I dislike the fact that it seems to be kind of more corporate-like. I would rather have an agent like my car insurance agent. I would like to know whom I am calling when I have a question and would like to feel that they are a bit more invested in me and my mortgage.
Date: June 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I believe the fees and closing costs that were associated with my loan were about average for the industry. I was treated well, and the lender handled everything professionally. In my understanding, closing costs are just part of the cost of doing business with mortgage lenders.
Interest Rate
I am happy with my interest rate. My credit score is very good, so I was able to lock in a fixed rate of 4% when I was approved for my mortgage. Since then, advertised rates with other lenders have consistently been advertised as over 4%.
Loan Officer Service
My loan officer was incredibly helpful and pleasant. She was encouraging and supportive, as well as personable and helpful. She explained quite a lot and was thorough and responsive in her work.
Overall Rating
Pros
I like that my lending institution is local, I'm supporting business in my own state and local community. I also appreciate that they're a higher end lender, and are exclusive in choosing who they work with. It makes me feel like a valued and elite customer.
Cons
I would prefer that they had a more accessible/detailed website as far as being able to access my own personal financial information. I wish I could log in and see my balance, upcoming payments, other options, etc.
Date: June 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
The previous owner decided to take care of the closing cost per our agreement on purchasing the home so I have nothing to compare with other then I am very happy with the outcome compared to some people I know who ended up having over three thousand dollars closing cost. Mine was nothing out of pocket and definitely in my eyes a stress-free ending to a stressful home purchasing process.
Interest Rate
I have received a 4 percent interest charge that will not change while I have the loan. I think that is a very good interest rate for what I have seen other people get for purchasing a home. I did receive a letter from the broker to compare other prices and interest rates from other companies and MB Financial was the best one to go with. A lot of first-time owners are hit with a PMI fee and I did not get that as well which was a relief for me.
Loan Officer Service
I am very happy with my loan officer. I have not had any hidden fees or changes since I purchased my home 2 years ago. My loan officer was available 24/7 for any questions or concerns. Anything I was unfamiliar with doing or did not know what it meant she was there to explain in detail and give examples of what it meant. I also recommend my loan officer to anyone in search of a home, she was a pleasure to work with and really made the process as smooth as possible.
Overall Rating
Pros
I liked everything about the lender I am working with. They have not changed a thing since I have worked with them. My interest rate is still the same and I have not received any hidden fees. I have been with them the last 2 years and I am beyond satisfied. I have actually mentioned them to other people I know are in the search of a home because they are that great at service. When I have had an issue with my account, I forgot my password to get on and pay, the customer service was so friendly and helpful and fixed the situation that day. I am very pleased with the loan officer I have. I have had nothing but a positive situation.
Cons
I had trouble setting up my account for the mortgage payment. I actually had to call and get step by step instructions which they were very friendly but the website for set up was a little confusing, other than that there really is no complaint that I can say. They are always on time with sending payment reminders and end of year documents. I really like this company I really am struggling to find something negative to say.
Date: February 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing costs included no hidden fees and were true reflection of what costs were expected when sealing the deal with regards to closing out the loan and finalizing agreements.
Interest Rate
Chase offers very competitive interest rates for home mortgage home loans. When compared to other major lenders, Chase usually comes in slightly lower than competitors rates like Citigroup and Wells Fargo.
Loan Officer Service
My loan officer was knowledgeable about helping secure a good loan along with 100% satisfaction in the entire loan process from start to finish.
Overall Rating
Pros
My lender was everything that would be expected from a good lender. The lender was highly competent and instrumental in the entire home mortgage loan process.
Cons
I did not dislike anything about the lender. Everything that they assisted me with was 100 % satisfaction. I enjoyed the entire experience with nothing negative to speak of.
Date: February 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Interest Rate
I've had a number of mortgages over the years, currently I'm at 4%. I don't know that many people got loans lower than that, maybe I'm wrong. But we refinanced during the collapse to get that rate. It's definitely the best rate I've ever had.
Loan Officer Service
Since getting the mortgage, I haven't had any reason to contact Wells Fargo. The service we had by the loan officer in the beginning was good though.
Overall Rating
Pros
The interest rate has been great. I think we'll save thousands of dollars over the life of the loan. WF is big enough to have extra services if we need them.
Cons
I guess I was a bit put off by the WF scandals in recent months/years. I don't like the idea of a company/bank signing you up for unnecessary services. They should be severely punished for that.
Date: June 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
the closing cost was comparable to the rest. I think the hidden fees dealing with the town and lawyers were unexpected.
Interest Rate
the interest rate was comparable to the other lenders. It was probably 1/8th of a percent lower, at best.
Overall Rating
Pros
I think the lending institution is like all the other ones. They aren't hiding something but someone going into it as fresh meat, probably won't know the difference.
Cons
who the money is going to for the fees. I feel like I could have done half or most of the work myself, save myself a few hundred to thousand dollars.