Date: June 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
A lot more cost involved that wasn't mentioned up front. None of the closing costs was mentioned or the property survey costs were mentioned.
Interest Rate
It was comparable to other lenders but has gone up a few times. I was under the impression it was a fixed rate loan as that was one of the options and I thought that was what we agreed on.
Loan Officer Service
Other than not disclosing all the cost she was fine and efficient. She was friendly. She didn't rush you but just didn't mention everything.
Overall Rating
Pros
I was a little upset with the extra charges. If I had known about them up front I still would have got it but would have been nice to know about all of it,
Cons
There was a fairly long wait time to see her. That is the only negative it was other than what was already mentioned.
Date: June 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing fee was under $2000 I thought that for the list of variables that go into closing costs, that it was a good deal. I have heard of other people paying much more.
Interest Rate
I think that the interest rate of my mortgage was below the interest rates of other lenders. I felt that anything below 4% interest was a good deal.
Loan Officer Service
My loan officer was there with me in each step of the process. He was willing to meet me on my time and made the complicated paperwork associated with the process seem simple.
Overall Rating
Pros
I like that Wells Fargo is a large company and offers many features that a smaller lender would not be able to provide. for example, I have a mobile app that keeps track of my mortgage payments as opposed to paying my local bank each month.ii
Cons
Since the lender is so big, it is often hard to reach a certain person when I call. instead of building a local relationship I have to speak to a customer services rep. when I place a call to the lender.
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
The sellers paid all the closing cost. We didn't come out of pocket on anything. We didn't feel the need to shop around
Interest Rate
We had a Va loan so it seemed to be a standard rate at the time. It was the lowest rate available so we didn't shop around.
Loan Officer Service
It was a easy process for the most part. She was quick to respond to any questions that we had. She would even come pick up needed forms at my work.
Overall Rating
Pros
I like that the lender is quick to respond and helpful. I also like that we can automate the payments and can make principal payments online.
Cons
I don't like that they didn't go over the advantages of having a shorter term loan. I wish they would have informed us of all the available options.
Date: August 30, 2018 Age: 45 Gender: Female Marital Status: Married
Closing Fee
My lender has the average closing cost and they rolled them into the loan as much as they could. The closing cost was like others if not cheaper.
Interest Rate
My lender has some pretty good interest rates. I think they are a little better than other lenders. The rates are pretty steady and do not seem to go up much.
Loan Officer Service
My loan officer was great! She went well above any other loan officer that I have ever had. She stayed on top of everything and made sure things were done in a timely manner.
Overall Rating
Pros
I like that my lending bank is local and I can go into any branch and make a payment. The tellers are helpful when making that payment.
Cons
I do not like that the lending institution requires you to set up so many steps if you want to pay your mortgage online.
Date: June 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
Super satisfied with closing costs because I had the seller pay all of my closing costs so I had no money out of pocket for this
Interest Rate
Considering my credit score I felt that I got a really good interest rate when I looked at what others were getting with similar scores
Loan Officer Service
My loan officer was freaking great he had everything figured out and make it a super easy process to get the loan
Overall Rating
Pros
I like the fact that not even a year into my loan they asked me if I wanted to refinance for an even cheaper rate
Cons
honestly, I don't have any complaints about my current provider and actually, have no interest in leaving or anything
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
I had almost no closing costs since I had the home seller pay the closing costs for me and I was able to use money for something else
Interest Rate
I feel that I was given a very good interest rate it was very low actually considering my credit score at the time was low 600s
Loan Officer Service
my loan officer was super helpful and professional and I recommend him to people all the time and have given him glowing reviews in the past
Overall Rating
Pros
I like the fact that after only a year they called me and told me that they would refinance the load and lower my interest rate at no cost to me.
Cons
The Lender is good because I really don't have anything negative to say about it I guess maybe that they sometimes have foreigners answering the phone but that's ok.
Date: December 01, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
I had my closing cost paid for by the seller so I ended up saving a good deal of money and had very little out of pocket other than my 5% down
Interest Rate
I think compared to others they are a much better company they covered all the bases of what I was looking for and did a great job accommodating me
Loan Officer Service
My loan officer was freaking awesome he tended to all of my needs and was at my beck and call whenever I needed him and he was professional
Overall Rating
Pros
I like the fact that they gave me a super low rate when my credit was less than perfect and they closed super quickly which was awesome
Cons
the only thing that I honestly probably would dislike is the fact that they do not have a local office in my area that I can go into
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I didn't have a choice of lenders because I was a first time home buyer and went through a program. I think they charged the average and I trusted they would not rip me off. It was a regular bank after all.
Interest Rate
At the time I got a good interest rate but in the last 8 years, the rates have fallen so much that I wish I could remortgage but I don't have enough income now or a good credit report.
Loan Officer Service
She knew her job and was very efficient. She worked my case thoroughly making sure everything was done appropriately. She called me nearly every day.