Date: February 21, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
We were told what closing costs were and then last minute, it jumped up by $2,000 which really upset us and made us tight on cash for what repairs needed to be done at the house. I still am not entirely sure what those costs were - I had my dad look into it because he is an attorney.
Interest Rate
Our lender came in at the same interest rate other lenders were coming in at, so we just stuck with them because of our prior experience of having a mortgage through them with our previous house.
Loan Officer Service
She was very easy to communicate with and I always heard back from her immediately. I was on vacation when the process started so she was calling and texting me for anything urgent.
Overall Rating
Pros
Our lender is honest and transparent and super easy to communicate with. We were missing some items and they were happy to go figure them out themselves and dig into our tax returns for us (once we gave approval).
Cons
They were giving my husband a hard time with his approval because of his occupation, despite being in his job for 10 years. They demanded a lot of his boss in supplying breakdowns of his pay stubs, for bonuses, overtime work, etc.
Date: September 03, 2018 Age: 49 Gender: Male Marital Status: Married
Closing Fee
The closing costs of the lending company were very minimal compared to other companies. I had owned one house prior to my current home, and my closing costs were higher with my newer mortgage, but the house is more expensive. As a percentage of the total house value, my current closing costs were lower with my current vendor.
Interest Rate
Compared to other lenders, our interest rate is quite a bit lower. We have a fixed rate for 30 years, and our lender's rates were extremely competitive.
Loan Officer Service
Our loan officer was very quick and efficient. She worked well with our realtor to make the process easy for us to understand and follow. Closing day was very simple. There were no surprises, which I really appreciated.
Overall Rating
Pros
They have very easy online access and I like knowing that I can see my balance any time I want. I appreciate having this information handy so I can decide how much extra I want to pay each month on my principal balance.
Cons
I sent in an online inquiry regarding a change needed to my account, and they were extremely slow to respond. It took over a week to get a response, which I think is too long.
Date: September 01, 2018 Age: 40 Gender: Female Marital Status: Married
Closing Fee
the fees were the same as everywhere else. There were very minimal fees for the house that we built
Interest Rate
we got a great interest rate because we have great credit. NVR Mortgage actually matched the lowest offer we got from someone else
Loan Officer Service
we've had no problems with our loan officer and he got our loan through really fast
Date: July 27, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
The fee/closing cost of my lender company was not bad. I believe it is average or lower than other fee/closing costs from other lenders. We never had any problems with our lender.
Interest Rate
The interest rate of my lender was not bad. I believe it is average or lower than other interest rates. We never had any problems with our lender.
Loan Officer Service
The loan officer of my lender was not bad. He did a good job and was always helpful. We never had any problems with our loan officer of our lender.
Overall Rating
Pros
Our lending institution and bank was very helpful. They were always very responsive and answered all of our questions in a timely manner. We never had any problems with our lending institution and bank.
Cons
There was nothing I disliked about our lending institution and bank. They were always very responsive and answered all of our questions in a timely manner. We never had any problems with our lending institution and bank.
Date: February 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
I guess the fees were alright, it was 13 years ago that I got the mortgage so I don't really remember if they seemed too high or if they were comparable to other mortgages with the same amount and interest rate.
Interest Rate
I have a 6.5% interest rate right now and have had that rate for 13 years. I would like to change it but don't have the extra money for the closing costs associated with refinancing.
Loan Officer Service
Loan officer was good. I got this mortgage before the housing crisis came about so it was very easy to get a mortgage back then. The only info I had to show was a couple of pay stubs from work and my income levels for the few years prior.
Overall Rating
Pros
I do like working with PNC because I don't have a lot of problems with them. I pay them on time and haven't had a problem with that so I guess they are fine as far as managing my mortgage.
Cons
I did have to file a disaster help package and the package was no help at all and I was charged a $12 fee just for signing up for it. I didn't have to use it and still had to pay the $12 fee.
Date: February 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
The closing cost was pretty much non-existent and overall I am very happy with the fees in general. I barely paid any fees at all.
Interest Rate
My interest rate was the lowest I could find and I went through many comparison websites to make sure I had the lowest available.
Loan Officer Service
My loan officer was very accommodating and overall I would recommend them to almost anyone I know. I liked them a lot.
Overall Rating
Pros
They were overall one of the best experiences I have had with a mortgage lender. They were prompt friendly in general very supportive and understanding.
Cons
I don't think there is anything I disliked about this lender.
Date: August 30, 2018 Age: 40 Gender: Female Marital Status: Married
Closing Fee
I think the closing costs were fair. They were pretty typical of the general closing cost fees for that time. I have no complaints in that regard.
Interest Rate
I am fairly satisfied with my interest rate. It is not nearly as good as it could be, but that is because we have never refinanced. We could have gotten a lower interest rate after the market crash. But, we never refinanced, and our interest rate has stayed the same. I am sometimes tempted to refinance and go with a more competitive rate.
Loan Officer Service
The Loan officer was kind and informative. Unfortunately, we bought our house right before the market crash, and there was no way that anyone could have predicted the dramatic loss in value our home would incur over the next few years.
Overall Rating
Pros
It was convenient going with a lender that I also bank with. This made it easy to pay monthly mortgage bills, set up escrow, etc. But, I don't think I would go with a big national lending company again.
Cons
Overall, I dislike the lending institution. I bank with this company and have been with them for over 20 years. The customer service is terrible. They are parasitic, charge outlandish fees, and basically bleed you dry over time. I would recommend going with a smaller and more trusted local company.
Date: June 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
There were some fees that I didn't agree with that I felt that the mortgage company was overcharging us for so I didn't like that.
Interest Rate
I feel like the interest rate is fair. It seems to be comparable to the average rate currently and maybe a little better than most rates. I feel like we have been able to buy more house since rates are so low right now.
Loan Officer Service
I am happy with the information, he was informative, kept in contact with me quickly if they needed additional documentation. Explained things thoroughly about the process.
Overall Rating
Pros
I felt that the process was transparent and I feel fortunate that the bank took a chance on us and decided to lend us money since our credit isn't great.
Cons
I don't like all the extra documentation that is required. If I provided one thing, they wanted it formatted another way and wanted it again. They requested the same docs repeatedly which was time-consuming and annoying.
Date: June 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I think they were fair compared to others. The charges were explained up front and appeared to be reasonable. We did not have any concerns about the closing costs.
Interest Rate
It was better than the other rates we got when we shopped around and was better than many other interest rates we heard about. They also gave us the best rate because we had a relationship with them at the time.
Loan Officer Service
We had an average experience with the loan officer. The process went smoothly but it was not anything special. They did give us a gift after the loan closed.
Overall Rating
Pros
I liked the options that were provided to us. They were clear, helpful and transparent. They were helpful in leading us through the experience as it was the first time buying a house for us.
Cons
They are a large bank so we do not have a personal relationship with anybody. It is not always to get our questions answered by somebody that we know.
Date: June 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
The seller of the home is paying all closing costs so I am happy with it.
Interest Rate
The interest rate is comparable to other lenders, so I'm not upset about it. However, I still wish I could have gotten a lower rate.
Loan Officer Service
They are quick to respond and I've had no problems.
Overall Rating
Pros
The lender has been easy. They are quick to respond and have explained everything. They also haven't bothered me too much and didn't require too much paperwork.
Cons
I didn't know about them before this mortgage but I had personal recommendations.
Date: December 01, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
I am not too familiar with the other companies fees and closing cost but I know that I had them around the same cost as my sister did when she got a mortgage with the same company.
Interest Rate
I shopped around a little bit between a few different mortgage company and they were roughly around the same rate I went with Residential Mortgage because my sister did a few months prior and had a very good experience.
Loan Officer Service
I was treated very fairly and nicely. Everything was done in a timely manner. Everything that was promised was done when it was supposed to be I was very satisfied with the service.
Overall Rating
Pros
I liked everything about the lender I was satisfied with the service and all the people at the office I would recommend Residential Mortgage to anyone looking to move.
Cons
The only thing I disliked is sometimes when I would email the guy I was working with instead of him replying he would forward my email to another lady at the office and she would answer for him.
Date: June 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
The closing cost is just slightly lower than the first company. But the second company's closing cost is much higher even though they quoted me a better rate.
Interest Rate
This is refinanced. At the time of applying, I compared three different lenders. One rate is too high. The second one gave me a better rate, but the agent wouldn't give me a breakdown cost. so I choose the lender I am using now.
Loan Officer Service
The agents are not very helpful. They are not quick to answer my question through email unless I called them. I feel that once the application process started, they know I can't back out so they don't care anymore.
Overall Rating
Pros
Ally bank has a good reputation in terms of personal banking. I like the ease to do everything online or over the phone and the ease to do closing at my home.
Cons
The agents need to improve customer service. The agents seem only to care about get customers signed on, once they are sure about their commission they don't care anymore.
Date: June 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The closing cost of my mortgage lender seems to be about the same as closing costs and fees of other competitive lenders.
Interest Rate
The interest rate that my lender gave me was lower than some other lenders. On average, my lender seems to have the same type of interest rates.
Loan Officer Service
My loan officer went above and beyond and even helped us during the first time home buying process. She even stayed at her office later to accommodate work schedule conflicts. She made sure that we received the best deal possible.
Overall Rating
Pros
I have so far enjoyed having Countrywide home loans as my lender, my monthly statements can be viewed easily online and if I ever need to contact a representative, there isn't a long wait time.
Cons
So far, there isn't really anything that I can think of that is negative about my lender.
Date: June 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
I believe paying roughly $12,000 in closing costs was about the standard. I don't think I got any breaks or anything special.
Interest Rate
The rate I got was 4.125%, which was not that great given that I had good credit. I believe at the time, people were getting 3.75% or 3.8725% for some 30-year mortgages.
Loan Officer Service
I knew my loan officer through a friend. They were very helpful and explained everything. They also worked very quickly. Even when they made a mistake in the papers, they moved quickly.
Overall Rating
Pros
I think Stonegate Mortgage has a good website and it is easy to use. I think it is fast, modern, and has lots of accessibility options.
Cons
There isn't too much to dislike, other than the receiving a little higher rate. I think they are fair all in all.
Date: June 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
A closing cost of approximately 3% is acceptable. I believe we paid close to 2.75% in closing costs which was expected. Very happy.
Interest Rate
This bank offered us a very fair interest rate of 3.75 percent with no points. We thought it was best. There were lower rates online but for a physical location, it was best.
Loan Officer Service
Our loan officer was Stephanie. She was great. We really enjoyed her going slowly through all the paperwork and answering questions as we went.
Overall Rating
Pros
The bank is primarily in Anne Arundel County. We live in the county so it was a good choice. We, however, don't bank with them because other banks have better rates in that regard.
Cons
I dislike nothing about this institution. Maybe the fact the closest bank is 20 min away but so is everything else from where we live.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
The closing cost was normal. I actually rolled that into my mortgage since I didn't have much cash up front.
Interest Rate
I was very happy with my interest rate. I did not have to pay PMI because of prior military service. Therefore, I save a couple hundred dollars each month off my mortgage.
Loan Officer Service
I was provided all of the documents needed, but there were times in the process where I felt like I had to follow up with them when it should have been the other way around.
Overall Rating
Pros
They were able to sponsor my loan so I am grateful for that. They were also able to give me a good interest rate.
Cons
They could have been more personable regarding my loan. They could have informed me about cost-saving plans/ tax credits for purchasing a home.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
We had many of the closing costs waived because of using the VA benefit that my husband earned for being a member of the military.
Interest Rate
The interest rate is comparable to other lenders because we used a VA loan, we may refinance in the future but for now, it is fine.
Loan Officer Service
We use a mortgage broker so my rating is on him, We will always use him in the future and recommend him to anyone looking to purchase in this area.
Overall Rating
Pros
The lender was able to approve the purchase of the foreclosed home that we bought. This process was more intense than any of the other homes that we have bought. The challenge of it being foreclosed and using the VA loan was a nightmare, but our broker made everything go better than could be expected.
Cons
Our first payment was not processed properly and they tried to say that we didn't pay it. I had to get my broker involved on that the clear up the problem. The lender had applied it to the wrong loan number.
Date: July 30, 2018 Age: 40 Gender: Female Marital Status: Married
Closing Fee
I think that the closing costs were to be expected, but we didn't pay them because the seller paid them for us at closing.
Interest Rate
The rate was okay at the time. we have since refinanced to lose PMI, shorten the term, and lower the monthly payment.
Loan Officer Service
He was helpful, attentive, and within our reach whenever needed. He was able to answer questions when we had them, and if he could not answer them, he knew how to get the answer.
Overall Rating
Pros
I appreciated that the bank was clear in telling us what to expect during the process and that there were not any miscalculations or misinterpretations of the info from application through settlement.
Cons
I didn't like that we did not have much negotiation power despite having excellent credit scores above 820. I feel that our excellent credit should have been worth some sort of savings.
Date: June 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Closing Fee
In simple terms, we avoided almost half of the closing costs we would have encountered with a conventional mortgage. Also, our PMI is flexible and will adjust based on the assessed value, which we expect to increase, in a limited time frame of only five years.
Interest Rate
Ours was an interesting experience. The home we fell in love with turned out to be located on ancient Indian Tribal lands and we were eligible for financing with special terms through a joint venture of PNC and the USDA. We qualified for a much lower interest rate, avoided expensive closing costs and only needed to provide a modest down payment. The only surprise was a special survey which cost us $412.
Loan Officer Service
We were blessed to work with two superbly qualified, and experienced, representatives at PNC and the USDA. They were meticulous in addressing every issue and keeping us informed of fluctuating interest rates which allowed us to "lock-in" our rate at the best possible opportunity.
Overall Rating
Pros
On the whole, every other experience was stellar and seamless. Routine communication, explanation, and review, up to the moment of closing, was all-encompassing and edifying.
Cons
As noted above, the only deficit was involved with the online tools; due to the USDA involvement, and security issues, we weren't always able to complete some tasks through that process.
Date: February 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
From what I could gather from research at the time, I thought the closing costs were a fair amount, and I didn't think that much about it since the closing costs were covered by the seller.
Interest Rate
I thought the interest rate was similar with what other lenders were offering at the time we took out our mortgage.
Loan Officer Service
Our loan officer made everything go smoothly and answered any questions we had, and the process was faster and easier than I would have thought.
Overall Rating
Pros
The lender has a great website that is easy to use and gives all the pertinent information you would need. They also are proactive about letting you know about changes to your mortgage or any other pertinent information.
Cons
I haven't really found anything I dislike about the lender at this time. I would have liked to have gotten a lower interest rate, but wouldn't we all?
Date: February 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
They are good priced compared to others. Just not a fan of closing costs. The fees are to cover something that I think would be covered via interest paid.
Interest Rate
Very comparable and happy with it. They got me a great rate. The rate is competitive even for someone with "good", not great credit.
Loan Officer Service
They have been amazing thru it all. Very helpful. They took great care in every step from the beginning all the way till the end. Working with my attorney not against. me.
Overall Rating
Pros
Cons
The minimum credit score was a bit high which made it harder for me in the beginning without fixing some things.