Date: September 01, 2018 Age: 50 Gender: Female Marital Status: Married
Closing Fee
We were offered no closing fees the last time I refinanced my loan. I was able to change my loan from a 30 year to a 15 year fixed at no charge whatsoever. I was 100% satisfied with that!
Interest Rate
I believe that Wells Fargo offers a competitive rate and good customer service. I don't think that Wells Fargo is any higher or lower than any other lending institution available.
Loan Officer Service
The loan officer travels from one bank to another so she was able to meet with me at my local bank. This was extremely convenient for me. I rate this loan officer a 4 because she was late arriving at my appointment and did not apologize for being tardy.
Overall Rating
Pros
Wells Fargo has always offered excellent customer service. I cannot think of one time in 25 years of doing business with them (including Wachovia prior), that I ever had an issue with them.
Cons
I have no complaints whatsoever regarding this bank. The only thing that I would like is to have cash-back rewards attached to my debit card.
Date: June 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
My closing costs were what I expected and average with other lenders.
Interest Rate
My interest rate was slightly more than the average rate at the time of my mortgage.
Loan Officer Service
My loan office was quick and responsive to all my questions. He took the time to explain the entire process from start to finish.
Overall Rating
Pros
The lender took the time to find me the best program for my needs and to explain the process from start to finish.
Cons
I think my interest rate could have been a little better and I did not like the amount of PMI that I am required to pay each month.
Date: June 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
typical doc fees, there were no points which were nice. I think about average with other banks, maybe smaller appraisal fee
Interest Rate
Used a mortgage broker who priced out several mortgages for me and we went with Wells Fargo because they seemed the best rate.
Loan Officer Service
He guaranteed the loan would close on time which it did. I have worked with him before and I trust him and his judgment
Overall Rating
Pros
I have now had the loan for a while and they have worked well with me on escrow issues and taxes, no problems.
Cons
The online system took me a while to get used to but once I did it was pretty easy. The first few registration steps always take forever
Date: January 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
It was basic costs. The seller took care of this expense so we didn't have to pay anything out of pocket. That helped make the fee seem more palatable.
Interest Rate
We purchased in 2013 when the rates were very low. My husband worked in the mortgage industry at the time, and the person we purchased the house from also worked in the business so we didn't have to deal with realtors. We knew the process, and so we actually went through our community bank that we worked at to get the loan, who then sold it to Wells Fargo. We looked around for rates and found the one we got was a little bit lower than the average.
Loan Officer Service
Our loan officer was actually my husband's boss, and we were very satisfied with the time it took to complete the process.
Overall Rating
Pros
The initial lender was a community bank and we knew the employees personally because we also worked there. We knew that our mortgage would be sold to Wells Fargo, and we were satisfied with the communication we received when this occurred. The process was explained and we had no issues.
Cons
I don't really have any dislikes about the Lender. They were there for us when we had questions, and were prompt in completing the process for us.
Date: August 09, 2018 Age: 28 Gender: male Marital Status: Married
Closing Fee
The closing costs were more than expected. I wish they could have been at least half
Interest Rate
They seem to be ok. I am very much a number with this business though. there are so many people wanting to borrow more
Loan Officer Service
He seemed ok. He wasn't too attentive sometimes as if he wanted to be doing something else
Overall Rating
Pros
I like the ease of access to the market. THere are so many of these banks and I can stop at any of them
Cons
I don't like how I am a number. There are so many people that go through them, they don't care about me
Date: June 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
The closing cost of my lender was the lowest at the time of the mortgage transaction. The fee was 0.5 percent of the total cost.
Interest Rate
The interest rate of my lender compared to other banks was the lowest in the market at the time of my mortgage transaction.
Loan Officer Service
The loan officer was friendly, interactive and informative. He helped me understand the whole mortgage process and interest rate with ease.
Overall Rating
Pros
I like itheir interest rates, which are lower than most. They also have higher loan amount and easily accessible online tools. Their customer service is reliable.
Cons
The phone services are very slow, and annoying. They put your call on hold for a long period of time.
Date: September 03, 2018 Age: 69 Gender: Female Marital Status: Married
Closing Fee
THE CLOSING COSTS WERE WITHIN THE NORMAL RANGE. NO SURPRISES. THEY WERE VERY FAIR AND MADE IT EASY TO UNDERSTAND.
Interest Rate
THIS IS THE FIRST TIME WE HAVE DEALT WITH THIS BANK. WE BOUGHT THIS TOWNHOUSE OUT OF STATE AS A SECOND HOME. THIS BANK MADE ALL THE PAPERWORK EASY AND THE RATE WAS SO GOOD. I WOULD HIGHLY RECOMMEND THEM.
Loan Officer Service
HE WAS SO GREAT. ACTUALLY WENT OUT OF HIS WAY TO HELP US WITH SIGNING PAPERS, AS WE WERE OUT OF STATE.
Date: August 31, 2018 Age: 34 Gender: Male Marital Status: Married
Closing Fee
I am satisfied with the closing fee because it was at a competitive rate and I did not feel like I was being gouged or taken advantage off.
Interest Rate
I am satisfied with my loan because overall, I feel that I was able to secure a decent interest rate compared to the market and compared to what some of my acquaintances have secured when purchasing their home.
Loan Officer Service
I have known and worked with my loan officer for a few years and he is a great guy, he has helped me refinance the property and purchase a new property in the past and he is very good at his job.
Date: August 30, 2018 Age: 31 Gender: Male Marital Status: Married
Closing Fee
The closing cost was paid by our lender, but we just needed to place a down payment on the house.
Interest Rate
Right now we have a 4% interest rate, which is better than the current market as we speak.
Loan Officer Service
The loan officer didn't really keep us in the loop too much as our loan was processing. We had to call them multiple times.
Overall Rating
Pros
Flagstar banks online service is exceptional. We can find quick phone numbers to call for any information I need to know.
Cons
I don't think I've found any true dislikes with our current mortgage loan provider. The only thing I can think of is that we don't get statements consistently.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
The sellers paid the closing costs on the house, so we were pleased with that.
Interest Rate
I think my interest rate is pretty good. At the time the lowest rate I saw was 3.75% and I knew I wouldn't get that and I have 4.25% which I think is fair
Loan Officer Service
The loan officer I worked with was very quick to respond to any questions and he was very friendly to talk to
Overall Rating
Pros
I liked that the company is easy to get in contact with and that it made the process simple and easy. I liked that the company did whatever was needed to get the mortgage done
Cons
The only thing I can think of that I disliked was that I had to do everything either over the phone or through email. the lender was in another state, and despite the bank being near me, I had to deal with the loan officer in another state
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
The closing costs were covered by the city and a federal grant, meaning I had no out of pocket costs for this mortgage.
Interest Rate
since I purchased a condo with the help of my city's funds, I was unable to research other lenders
Loan Officer Service
It was not that good, as they lost my paperwork more than once, and the seller was in housing authority, so they had the loan officer dismissed. In the end, it was fine and I could not be happier, that I was able to purchase my first home.
Overall Rating
Pros
They have a few branch locations in my city, and now I pay via mail, as they haven't accessed internet use for a mortgage. I guess because I didn't choose the lender I have not really any feeling good or bad on this lender.
Cons
They are basically ok, the fact I don't interact with them, except to pay my mortgage, and once when I sought a modification, they had the nerve to tell me, my leased vehicle was the problem. I felt that this was not their concern, and if I was justified in getting a modification, they should have kept the conversation to this item alone.
Date: December 28, 2017 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
I chose the lender who had the best options for me. I chose the one who had the best rates that I could get and afford.
Interest Rate
They were very helpful. They answered all questions and explained everything to me. They made sure I got the best loan option for me. They let me know when I am eligible to refi to a lower rate.
Loan Officer Service
My loan officer helped with all questions and concerns. She explained any and everything I needed. She made sure I got the best I could.
Overall Rating
Pros
They work with me when needed. They stay in touch with me. They keep me up to date on everything with my account. They inform me if there is a better deal for me.
Cons
There is nothing that I don't like about my lender.
Date: September 01, 2018 Age: 54 Gender: Male Marital Status: Married
Closing Fee
My closing cost was excellent since I was able to utilize my VA loan and thus did not incur any closing costs associated with the loan. This would have been the same with any lender that I pursued.
Interest Rate
I shopped around for with various lenders and the Money Source was by far the best rate for me, especially considering that I did not have very good credit.
Loan Officer Service
This was probably the one downside to my experience with the Money Source. The loan officer was rather uppity and abrupt. I always felt like I was intruding on their time and never felt welcome at all. This may have just been the one bad apple of the bunch, but since this individual is the one that I dealt with, he represented the face of the Money Source to me and left a fairly sour impression.
Overall Rating
Pros
What I like about the Money Source is that they are willing to work with you even if you do not have great credit. They were also willing to work with me even though I had a manufactured home. Many other banks would not do that.
Cons
The only thing I disliked was their customer service. The person I dealt with was very rude and had a bad attitude. Other than that, I enjoyed working with them a lot.
Date: June 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
there were no points so I was happy. Just a few minor doc fees which I think are very standard nowadays
Interest Rate
The rate was good for a jumbo loan. Since the loan was non conforming we had to go to a small local bank to get it done.
Loan Officer Service
she was always very responsive and emailed me the same day I had any questions. She always was with me every step of the way
Overall Rating
Pros
They are local and made me feel like a special customer. She explained every step of the way and I felt I got the best loan.
Cons
There is not much I dislike. Only thing is with smaller banks when I have to refinance or take equity out, it's a little harder
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
I thought the fees were a little on the high side, but we were ok with them because we got a decent annual rate.
Interest Rate
Some lenders offered lower rate, but they were smaller more risky banks. We were satisfied with our rate relative to the amount we had to put down.
Loan Officer Service
Our loan officer was very good. She was attentive and answered all phone calls and emails within an acceptable time frame.
Overall Rating
Pros
I like that the lender had great customer service. Whenever a problem raised, or they needed additional information, it was communicated in an effective manner.
Cons
The amount of time it look to get an actual loan was lengthy. The amount of information require was also somewhat large.