Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
My lender did not charge me a fee or closing cost. I was very satisfied that my lender had waived my fees.
Interest Rate
My lender was able to get me 3.75%. Most other lenders were coming in at 4.0% - 4.1%. I went to the lender that was able to be me the lowest interest rate.
Loan Officer Service
My loan officer provided me with amazing customer service. She called me every day with an explanation of the step we were on and the next steps coming. She made sure I was filling in the loop of every step and made sure I had no surprises coming.
Overall Rating
Pros
My lender was very good to work with. They made sure I fully understood every stage of the process going on. They were very thorough.
Cons
I have zero complaints about my lender. They did with they said they were going to do. They even found me the best interest rate. They exceeded my expectations.
Date: June 05, 2018 Age: >60 years Gender: Female Marital Status: Unmarried
Closing Fee
The closing costs were higher than what others were charging.
Interest Rate
The rate is competitive as it is locked in and prime has increased. At the time of obtaining the mortgage, the rate was average.
Loan Officer Service
The service was adequate. Coordination of meeting took too long and the seller was allowed to change the time to one that caused a conflict for me.
Overall Rating
Pros
The lending institution was transparent and forthright. Terms were clear. Financing options were well explored.
Cons
The website is not up to date: non-responsive and definitely not intuitive. Processing is slow and clunky.
Date: June 04, 2018 Age: >60 years Gender: Female Marital Status: Married
Closing Fee
I didn't do any research on the closing costs. They are always there and right around the same price it seems. Just a price expected when getting a mortgage.
Interest Rate
I shopped around to get the best deal. It was a little lower than the others. But the lowest it has ever been in my lifetime.
Loan Officer Service
He answered all our questions in a timely manner and made the loan process smooth and easy. His office was close by did not have to travel far.
Overall Rating
Pros
The webpage is easy to use. The bank is nearby if I have any questions. There is a credit card tied to the bank that gives mortgage payment points when the credit card is used.
Cons
I have had no complaints with my lending bank. They have treated me well.
Date: August 14, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
The seller paid all closing costs on the loan so I was very satisfied with that
Interest Rate
We got the loan when they were giving anyone a loan at a high rate of interest so our loan is pretty high and we just don't refinance because of the hassle
Loan Officer Service
The loan officer was very pleasant she explained everything in detail and was well informed
Overall Rating
Pros
The loan company we have our loan with now is not the same one we got the original loan with, the loan has been sold like 15 times so honestly I have never dealt with Ocwen other than to send in our monthly payment
Cons
There isn't any communication between our lending institution and us. So I guess that is a negative aspect of having a loan with them
Date: July 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
The seller paid all the closing costs so I was quite pleased with the out of that
Interest Rate
We didn't have the best credit at the time of the purchase so we have a pretty high-interest rate
Loan Officer Service
She was a great help she did her best to get us the best deal, although she wasn't with Ocwen since our loan has been sold many times over the years
Overall Rating
Pros
I have never really had any interaction with Ocwen other than to make monthly payments to them. I only get mail or email from them and have never spoken directly to anyone there
Cons
The website they have isn't the best to even make an online payment they charge you, so, I just use my banking app to make a payment to them each month
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
I HAD HEARD FROM FRIENDS OF OTHER CLOSING COSTS FEES AND OURS WAS ABOUT AVERAGE. SO I WASN'T TO DISAPPOINTED WITH IT I KNEW WHAT TO EXPECT.
Interest Rate
WE STARTED OUT WITH A PRETTY HIGH INTEREST RATE OF 9% BECAUSE OF CREDIT PROBLEMS. BUT AFTER 12 YEARS WE HAVE GOTTEN IT DOWN TO 4.6%
Loan Officer Service
HE WAS VERY HELPFUL. HE ALWAYS GOT BACK TO US PROMPTLY WHEN WE HAD ANY QUESTIONS AND HE ALWAYS OFFERED US GOOD SUGGESTIONS IF WE NEEDED THEM.
Overall Rating
Pros
I THINK THEY WERE VERY HONEST. WHEN WE DID HAVE A QUESTION THEY ALWAYS GAVE US A HONEST THEY WOULD ALWAYS GIVE US A WORST CASE SCENARIO SO WE KNEW WHAT TO EXPECT IN CASE WE HAD ANY PROBLEMS THAT POPPED UP.
Cons
THE ONLY REALLY BAD THING I CAN SAY IS THAT THEY WERE PRETTY SLOW. IT ALWAYS TOOK THEM A DAY TO GET BACK WITH US. I HATED CALLING THEM ALSO BECAUSE IT TOOK A WHILE JUST TO GO THROUGH THE AUTOMATED SYSTEM JUST TO TALK TO SOMEONE.
Date: June 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
The closing cost was approximately $3000 which was considerably lower than other competitors. It would have been even lower if not needing to pay .28% to hold our rate at what we locked in at.
Interest Rate
Got a 15-year mortgage at 3.25% with .28% points. This was a great rate compared to many other nationally known lenders. Many others were .25% or higher.
Loan Officer Service
His communication could have been better. Usually, it was me making efforts to see where we stood in the process. His poor communication resulted in a hold up on my loan which ended up costing me more money.
Overall Rating
Pros
I liked that everything could be submitted via their online portal or via fax. I also liked the closing in that the notary met with me on my schedule and on a mutually agreed setting.
Cons
At first, it was a bit wishy-washy as to the term I could get. I wanted a 15 and they said I'd qualify for a 20. They later changed it to the 15. This also created issues with PMI.
Date: January 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
At the time we purchased, we did not have to pay closing costs. So, we were very satisfied with the fee structure during closing.
Interest Rate
I am disappointed with our interest rate. We locked in a fixed 6% rate when we purchased our home before the mortgage crisis. We have tried in vain to take advantage of Harp and other interest rate reduction programs to no avail. We are always told that we do not qualify due to a "credit enhancement." But, when we ask what that is, no one can seem to tell us. We pay three times the mortgage payment that most of our friends pay. And, they live in homes that are valued over $200,000.00 more than our home. Talk about bad timing. Our home is just leveling out, and is now valued at about what we paid for it. We have lived in the home for ten years, and if we sold it today, we would just barely break even. We would have been better off to rent for the last ten years.
Loan Officer Service
I was not satisfied with our loan officer. We felt very rushed through the process. They seemed to be working on commission and only interested in landing another loan.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
Seller paid all closing costs, so I was very happy with that whole situation
Interest Rate
It was at 5% originally, now it is down to 4.5%. I am really happy with it.
Loan Officer Service
They were helpful the entire time and it felt like they cared
Overall Rating
Pros
They are easy to work with and whenever I have a question I get a prompt answer
Cons
There is nothing that I dislike, everything has been great.
Date: February 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing costs were substantially higher than originall expected. However, the costs were used to pay down existing debt to make the loan happen.
Interest Rate
I initially expected the interest rate to be lower than what I ultimately qualified for. As we proceeded through the application process, additional review of my financial record necessitated an increase in my expected APR.
Loan Officer Service
My loan officer was diligent in working through all of my problems, so that we were finally able to close about two months after our initial contact. I would use this loan officer again.
Overall Rating
Pros
The lender was willing to work with me, despite some surprises, to make the loan happen. I've worked with other banks where this did not occur.
Cons
We came into some unexpected fees. I believe that these errors were not intentional, but instead were the results of miscommunication.
Date: June 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I'm not sure what are closing cost was at the time because we took out a construction loan
Interest Rate
I am not exactly sure what we locked in at the time we locked in but I believe it was 3.2 at the time. I wouldn't go to a different lender because I don't think they could offer anything else. Had this lender for years and trustworthy
Loan Officer Service
I had a very smooth transaction with our loan officer. He was very willing to work with us to make it as smooth as possible. He answered all our questions in a way we understood
Overall Rating
Pros
I have banked with them for over 5 years. They are my local community bank. Everybody that works there I am familiar with
Cons
I cannot find anything that I dislike about my bank. Always willing to work with you and answer questions
Date: February 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
My company offered a no cost closing special. I feel like this was a very good offer compared to other banks. I think it was offered due to the fact that we were existing customers.
Interest Rate
My interest rate seems to be lower or the same as what some others charge for their loans. I feel I have good competitive rate.
Loan Officer Service
I did not like the loan officer at all. She was very disorganized and did not ever have the paperwork she needed to get the transaction completed.
Overall Rating
Pros
The only thing that I liked about the lender was the rate that they offered for the loan.
Cons
I did not like that the company was so disorganized. They never had the paperwork that they needed to get the transaction done.
It was average on the high side. However, I had limited options as the condo I was moving into was in a subdivision where not all of the condos were done being built. This severely restricted my choice in lenders.
Interest Rate
I took a slightly higher interest rate. The reason for this is the mortgage company I worked with offered a no-PMI loan without putting 20% down. This resulted in lower payments even though the interest rate was slightly higher than the current market rates.
Loan Officer Service
She was thorough and to the point. I really got along with her. She was pleasant to work with and talk to and guided me through the entire process.
Overall Rating
Pros
I'm looking for a low-cost lender with reasonable closing costs and competitive interest rates. I want a lender who is up-front about all fees charged instead of low-balling me to get the sale and then having the structure change over the long run. I want someone who knows the business, knows what they are doing, what documents to gather, and bothers me the least.
Cons
I thought the interest rate was a little high, closing fees were a little high. She also had to request documents a few times even though I already sent them to her and my closing document wasn't right the first time around. I wish that the institution would've done a better job notifying me in advance when they sold the loan, transferring lenders.
Date: June 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
I thought the closing fee was fair and that it was "part of the process". It was the cost of making this move. We had no problem paying this fee.
Interest Rate
The interest rate was very competitive, and this was a company that I was familiar with. The customer service was excellent, and overall, I feel that the interest rate I ended up with worked very well for me.
Loan Officer Service
They were friendly, informative, and made sure we knew what we were doing. Our Loan officer even had an assistant that we were in contact with also. Having both working for us made us feel that we received the best rate possible.
Overall Rating
Pros
Huron Valley Finance was clear, friendly, and made us feel like we received the best rate possible. They walked us through every step and made sure we knew what we were doing. If we had any questions, which we did, they answered them quickly and thoroughly.
Cons
I suppose the worst part was that we still had to go to their office for the final signing. It was a little out of our way, and in the middle of the day, not a very convenient time. Still, much of the paper was handled online with electronic signatures. That was the first time using that, and I thought it was helpful.
Since this was my first time purchasing a home, I don't have any other experiences to compare this to. It appears that the closing fee that I had to pay would be very similar to what would have been offered by other Lenders.
Interest Rate
The interest rate of my lender was comparable to other lenders available to me. I simply selected my particular lender because they were affiliated with the credit union that I primarily bank with.
Loan Officer Service
My loan officer did not seem to plan in advance and as a result caused me to have to acquire certain items at the last minute and within the very short notice. I think they took advantage of the fact that since I was so far in the process, it would be highly unlikely that I would switch companies and potentially lose out on the home I was attempting to acquire.
Overall Rating
Pros
I like that my lender was friendly and seemingly knowledgeable about the mortgage process. In the beginning, before I completed any paperwork, they appeared to be accessible and a good fit for my needs.
Cons
I dislike that my lender was unprofessional. They did not do their part to make the home buying process easy for me as a consumer. On multiple occasions, I was required to get documents at the last minute and within a short time span. Also, there were times when the information I was previously given was changed.
Date: June 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
this was my first time buying a home so I didn't know what to expect
Interest Rate
I believe my lender was in line with other like lenders. they were the only ones I checked with, however, so I can't be sure.
Loan Officer Service
everything was handled online. this was efficient and I fell they did their job but did not go above and beyond at all.
Overall Rating
Pros
I liked that they were available to answer questions about relativity quickly
Cons
I would have liked to know more options. this was my first time buying a home and I don't think they looked at any other programs other than a conventional
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
My lender actually absorbed some of my closing costs because they had miscalculated them in the approval process, they offered to do that without any prompting and I happily accepted. I don't know if anyone else would have done that.
Interest Rate
My interest rate came in at about.25% lower than the lender closest to my lender. I was lucky though, I purchased my home 5 years ago when rates were at an all-time low. Very happy with my rate.
Loan Officer Service
My loan officer was very polite and accessible. I never had any trouble getting in contact with him and he was always willing to answer any questions I had.
Overall Rating
Pros
I liked that they were very upfront about costs, that they absorbed a cost associated with closing, I also liked that they were very honest about the process. I have given out their information to several future home buyers, a few have used their services.
Cons
At the time that I purchased my home, they didn't have much online that explained the home buying process, I'm not sure that has changed as I haven't had to look into it. Other than that, I can't think of anything. They are a great bunch to work with.
Date: September 04, 2018 Age: 27 Gender: Female Marital Status: Married
Closing Fee
The seller actually paid all of the closing costs of the house. I was very lucky to have such a generous seller.
Interest Rate
I was able to get a 4.25% around the year 2011 for my home in Norwalk. I did not shop around as my loan officer said that was the best rate for my credit score.
Loan Officer Service
Juan Gamez was instrumental in getting the loan approved. He knew all the legal tricks to getting the right down payment for the FHA loan.
Overall Rating
Pros
Quicken Loans was fast and responsive when it came to any questions or concerns. They were one of the few mortgage companies that did not take advantage of people before the mortgage crisis.
Cons
I wish they had a local building that you could walk into to talk to someone face to face rather than just interacting online. But that is the signs of the times.
Date: September 03, 2018 Age: 44 Gender: Female Marital Status: Married
Closing Fee
Closing rate is what was expected at the time of closing. We believe Quicken Loans was fair in their closing cost fees.
Interest Rate
We did google research looking at other lenders to refinance. Quicken Loans was the best rate if we refinanced with them. At the time the interest rates labeled by the government was running at low, so used the opportunity to lower our mortgage.
Loan Officer Service
We are currently looking at buying another home. We are still going to do a mortgage with Quicken Loans. Quicken Loan reps are very professional.
Overall Rating
Pros
Their customer service reps are helpful and they are working with us closely to make sure the transition smooth. I would recommend Quicken Loans to anyone whom would like to buy a home for financing or refinancing.
Cons
Sometimes it is difficult to chase down some paperwork needed for a new loan dealing with special specifications. But they have been very co-operating with and keep me posted on changes.
Date: July 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Interest Rate
So to describe the interest rate of my lender Quicken compared to other lenders is easy. It was quite comparable.
Loan Officer Service
The service provided by my loan officer at Quicken was excellent. She kept us apprised of the loan process and was always available for questions. My loan officer was a pleasure to work with and I would recommend her to others.
Date: February 11, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
The closing cost was paid mostly by the seller, so we didn't have much to pay. I also found a coupon code from Quicken Loans which gave us $500 off of closing costs and $500 cash after the closing took place.
Interest Rate
Our loan was an FHA loan so the interest rate was predetermined. I think ours was 3.6%, not sure but it was already pre-established at the time we took out the loan.
Loan Officer Service
My loan officer was great. We dealt with 3 different people during the process, everyone was so kind and helpful. No one made you feel bad if there was something that needs to be fixed and everyone was extremely responsive. I would work with Quicken Loans again in a heartbeat.
Overall Rating
Pros
The process was extremely easy. I liked to be able to view the whole process online. I could see if a status changed and could submit the documents directly to the lender myself.
Cons
There isn't anything I dislike. If I had to pick it would be that there is a different representative for each different part of the process. That really didn't bother me though. In fact, I liked that there was an expert in each different piece.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
I'm not sure what the costs are compared with others because that's something that is determined/learned more towards the end of the process. I had an idea of what my lender was on par because my brother got a loan with them the year before.
Interest Rate
I checked with about 8 different places and my interest rate is much lower than anything I was able to find at other institutions.
Loan Officer Service
He was great to work with. He knew my parents for years and years, so I had a little relationship with him before I applied for the loan. He was a touch hard to reach a few times but overall was a good experience.
Overall Rating
Pros
When it comes down to it, the interest rate is really the largest thing to factor in and I know mine was the lowest in our area, which will save me thousands of dollars over the course of 30 years.
Cons
They have a really poor online portal to help look, change, and review my current loan, rates, amortization schedules, etc. I'd really like an upgrade to the different things I can see and do with my individual loan.
Date: June 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
We had less closing costs than expected. We really didn't look at closing costs of other lenders to compare the costs. We ended up spending less on closing than anticipated.
Interest Rate
The interest rate we received is still very low compared to other lenders. We mortgaged the house when the economy was not very good and with us being first time home buyers.
Loan Officer Service
The loan officer was amazing. She helped with every step of the way. She offered credit counseling, loan options, and help writing letters about finances.
Overall Rating
Pros
I liked the lending institution because of the ease of the process. Everything was extremely easy and the lending officer was extremely helpful. There were only a few people I had to deal with so everyone that I talked to knew exactly where I was in my mortgage process.
Cons
I did not like dealing with the assistants more than the loan officer. I felt the loan officer should have been more involved but at the same time, she was extremely busy.
Date: July 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing costs we paid were very typical of what other lenders also charged and I doubt we could have found a lower closing cost scenario elsewhere.
Interest Rate
It's a competitive rate that wouldn't have been bettered significantly nor at all by other lenders and I'm not tempted to change it by refinancing.
Loan Officer Service
She was very capable and competent and never dropped the ball during the whole process, remaining in touch and responsive when contacted.
Overall Rating
Pros
It offered comparisons of several types of mortgages and down payment or duration of mortgage scenarios to see what our options were and how it would affect our monthly payments as well as how much interest we would owe over different time frames. This was helpful for us to decide what length mortgage and what type of mortgage to pursue.
Cons
There was nothing I disliked, it was an understandably complex and lengthy process and it went as smoothly as possible for us so I cannot truly complain or find fault in how things went for us.
Date: June 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
I actually got the seller to cover my closing costs as part of the deal, so I didn't look into them too much. I do remember them being about what I expected.
Interest Rate
I only checked with two lenders, they were about the same. I got an FHA loan, and it ended up right where I was expecting it to be.
Loan Officer Service
They kept me updated over the phone and through emails through the entire process, always telling me what information they needed and why. They assured me that everything was going good, and not to get stressed when they asked for updated bank information or things like that.
Overall Rating
Pros
They were very easy to talk to and explained everything to me clearly. They made appointments easy to make and kept in constant contact.
Cons
I really have no complaints. My loan was sold very quickly (to a sister company), but they explained during the process that that might happen, not to worry about it, and it all has to do with how they can best manage each loan.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
The closing costs were actually $1000 cheaper than the other mortgage company we applied for, but they still just charge ridiculous fees for everything that is done.
Interest Rate
I'd say it was rather fair compared to the current market, however the interest rates, in general, I am not satisfied with. Makes it very hard for struggling students to own homes.
Loan Officer Service
At first, they were great, quick to respond, answered all our questions. But toward the end, they switched who our Loan Officer was, and they were horrible. They would ask us for information to send them, we would send it the same day, and 3 day's later they would ask for it again, only to realize we had already sent it, adding, even more, time to the closing process numerous times. They just seemed very unorganized and uninformed, because we would not get very much info about the possible close date for weeks.
Overall Rating
Pros
We really did not communicate with the lender since that was handled by the mortgage company, we simply just agreed to their terms and signed the papers. However, they were super easy when it came to filling out the paperwork since it was all done electronically.
Cons
Like I said we did not deal with the lender directly so there is not a whole lot I can say about them other than maybe they could have been faster during the closing process.