Date: February 21, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs were added to my mortgage. I did get hit twice with unexpected expenses over $500 each time. That was quite annoying.
Interest Rate
They offered me a rate of 5%. It seemed to be the going rate at the time and no one else could do any better.
Loan Officer Service
The loan officer was able to answer any questions in a very quick and timely manner. They were polite and understanding and even worked with me on a few of those unexpected expenses they threw at me.
Overall Rating
Pros
Like I said earlier, they were very polite and upfront. They answered anything I asked and if I was confused about something would walk me through it and help me understand.
Cons
They neglected to tell me two different times about an expense I would need to cover. Each time it was over $500. they did work with me but I was very pissed that they were not upfront about it.
Date: September 01, 2018 Age: 31 Gender: Male Marital Status: Married
Closing Fee
Of course, I was not experienced in this stuff and it was my first house but looking at and comparing my costs to my best friends costs was staggering. Not only did he manage to get a much better rate his fees were a lot less because he used a small local community bank and I chose a huge bank that probably doesn't even know who I am.
Interest Rate
When I took out the loan it was good but I did not look at the cost of the fees and other things. The mortgage fees are a lot higher than I would have guessed and now looking at them again and comparing them to my best friends loan taken for about the same amount and around the same time his fees are a whole lot less. Bank of America is also terrible at customer service. Calling them is nothing short of pure frustration. I am not into S&M but I can tell you dealing with their customer service agents and anyone else on their phone lines is nothing short of brutal. If you want to pay no problem that they can clear and that's easily done anything and I mean anything else from the smallest easiest question to a complex one they are treated all the same as if you are bothering them. Also not to mention that you will actually never get the answer, you will get something but an answer is not what you should expect.
Loan Officer Service
When it came down to the day of the paper signing and dealing with the loan officer she was actually great. She seemed interested in me and my concerns and spent a lot of time with me. Sadly she moved to another bank. She was wonderful.
Overall Rating
Pros
I liked the instant approval I got as well as the actual bank in my area at the time the branch was great from the tellers to the loan officer were great up to and including the day I signed the papers. Sadly that branch closed and moved away not sure why but now my only choice is calling them on the phone. I am struggling to find anything nice to say right now.
Cons
The website is atrocious.
the customer service is a joke
the bank is way too big
they closed my local branch
they are impossible to contact
they sometimes are difficult to pay
they are impersonal
they are not geared toward regular people who don't make a lot of money
their fees are terribly expensive
I regret doing business with them on a daily basis
I do not feel like a customer more like a commodity
I warn all my friends and family to not bother using them
Date: September 01, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
The closing costs and fees were a little bit lower than I expected. Because of this, I give them a very high rating. The percentage compared to the cost of the home was very favorable so I was very happy with them. I felt like they were on my side during the process.
Interest Rate
My interest rate is around 4% which is very comparable to many of the other lenders were offering at the time. I am very satisfied with this rate and the job my lender has been doing with managing our loan. I recommend them very much.
Loan Officer Service
My loan officer was great! Not only were they great at the start of the process, but even afterward, making sure all of our questions are answered in a timely manner. I also like that they are always one phone call away and always willing to get back to us quickly with the help we need.
The fees seemed fair, but I am not as familiar with what other companies might have. They didn't seem to be overly high or anything.
Interest Rate
My interest rate is 4.5 and I have seen others that are lower. I have had offers through them to get a lower rate, but there are fees to pay to refinance as well.
Loan Officer Service
They were very helpful and attentive. We needed to get in fast and she was able to help expedite the process so we could get in our home.
Overall Rating
Pros
I have never had any hiccups with them. It has been a smooth process and I have no complaints. I would use them again.
Cons
I really can't think of much that I dislike. Maybe too much junk mail about refinancing in the mail. I get something a few times a month which can be annoying.
Date: June 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
There weren't any unexpected or outrageous closing costs. It was all acceptable to us at that time.
Interest Rate
At the time we purchased a secondary home, the interest rate was just a touch over 3% which was a good rate at the time in 2016
Loan Officer Service
Bank of America was a misery to deal with. What were a cut and dried closing they botched horribly? Took them 5 months. We'd provided everything with the first few weeks and they dropped the ball. Then they wouldn't honor their close on time guarantee. I would never use them again for a loan in the future.
Overall Rating
Pros
The only good thing I can say, is after the loan experience, paying the mortgage is easy to do with their online banking.
I don't like anything about this bank. They were unresponsive, dropped the ball. They kept asking for the same things we'd already provided over and over. We dealt with different departments in different states. It was crazy. Never again with this bank.
Cons
I don't like anything about this bank. They were unresponsive, dropped the ball. They kept asking for the same things we'd already provided over and over. We dealt with different departments in different states. It was crazy. Never again with this bank.
Date: June 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
There was a small number of fees and closing costs for this loan, but not excessive in comparison to other lenders. Overall, the number of fees was not a deal breaker on this mortgage.
Interest Rate
My mortgage lender provided a competitive rate that was in line with what other mortgage lenders were providing. There were no points upfront or hidden fees in this mortgage.
Loan Officer Service
My loan officer provided prompt service and made sure that all the forms required were processed. She kept in touch with me throughout the entire process by telephone and text to make sure that everything ran very smoothly.
Overall Rating
Pros
I love the way that the mortgage process was smooth and involved a minimum of hassles from the initial application all the way through to the final signing of the papers.
Cons
I really disliked the way that they would send me threatening letters when I paid my mortgage well before the 15th of the month but they demanded payment on the 1st of the month even though there is a grace period which I ALWAYS used with other lenders. The threatening letters stopped as soon as I switched to paying on the first of the month. It was not a hardship for me to do so, however, I thought it was sort of petty.
Date: February 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing cost of my lender was about the same as other lenders. I had a mortgage agent who shopped around for the best closing cost for me to choose from, and he helped me find a mortgage that had the best combination of closing costs, and rate available.
Interest Rate
The interest rate of my lender was about the same as other lenders. I had a mortgage agent who shopped around for the best rate for me to choose from, and he helped me find a mortgage that had the best combination of closing costs, and rate available.
Loan Officer Service
The process took a bit longer than I would have hoped and the rate and closing costs was higher than he had predicted but otherwise he did a good job finding us a good mortgage with a reliable company
Overall Rating
Pros
My lender has been willing to work with me on a personal level to overcome any issues that have arisen in paying our mortgage.
Cons
I dislike their online options, and their website is difficult to use. If there is one thing about my lender I could change it would be their online portal its barely useable and severely out of date.
Date: August 03, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
The costs were in line with all the other lenders. They were very fair, and I don't think I could have saved money by going someplace else.
Interest Rate
I think the interest rate was very fair. We have excellent credit so basically, every lender would have offered us the same rate. The only way for a lower rate would have been to take a 15 year instead of the 30-year mortgage, and I kind of wish I had done that.
Loan Officer Service
She was professional, reliable and responsive. She knew what she was doing and made the process very easy for us. She answered our calls and emails promptly.
Overall Rating
Pros
It was a streamlined process, and all the players knew what they were doing. There were a couple of times that I didn't get a response as fast as I wanted, but there was someone else to ask who answered right away. Al in all, it was an easy transaction, and I would recommend them.
Cons
There really was nothing to dislike. We have very good credit and had no debt so we had no issues. The closing rep said we were one of the easiest loans they ever had to deal with. Maybe if we had issues, the process would have been harder, but for us, it was as easy as could have been expected.
Date: July 27, 2018 Age: 63 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were somewhat higher than the state we had moved from, but overall, we were told that they were the same as other lenders at the time.
Interest Rate
My rate of interest is 3.5 percent which was comparable to others at the time I got the mortgage. We got a slight;y better rate for a high credit rating.
Loan Officer Service
The loan officer was very good at responding to questions, and to getting things done in a timely manner.
Overall Rating
Pros
I had used Wells Fargo for prior mortgages and I had always found them easy to deal with. This time was no different.
Cons
The only thing I dislike is the information that came out about their business practices after we had our mortgage. It did not affect me, but I did not like hearing it.
Date: June 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
We had a VA Loan and rolled all the costs in, so to be completely honest, I did not look at them as closely as I probably should have. I think the VA puts caps on a lot of the costs, so I felt (naively) safe
Interest Rate
It seemed to be right on target with other companies that we were looking at. Everyone was somewhere right around 5% and our is exactly that
Loan Officer Service
We spoke one time very briefly on the phone and the rest was done via email, which I LOVED and preferred. I am busy and I do not enjoy talking on the phone
Overall Rating
Pros
It was just easy. We spoke on the phone, filled out forms online, sent in scans of information and everything literally seemed to just fall into place.
Cons
iWe had no problems, however, since then, Wells Fargo has had lots of negative things come up. I do something wish we were not "supporting" a company that really treated a lot of customers very badly
Date: June 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I didn't think their fees were any cheaper than anywhere else. In fact, some fees seemed to be on the high side in my opinion.
Interest Rate
I thought they were pretty competitive overall but was hoping they would let me lock a slightly lower rate since they are so big.
Loan Officer Service
The officer was good enough. She was communicative when the need is but not overbearing. It did take a few days to get some replies to emails.
Overall Rating
Pros
Overall, easy to talk to in terms of having good hours of availability and an online experience that was really easy to use.
Cons
Fees are a bit high compared to other lending groups, but being a big bank, they should have been more competitive overall I believe.
Date: June 18, 2018 Age: >60 years Gender: Female Marital Status: Unmarried
Closing Fee
I do not remember the original closing costs. Since we did not have any money, I am sure we just added the closing costs into our mortgage loan. That is also what I did when I refinanced. The costs were a few thousand dollars at refinancing.
Interest Rate
I do not remember exactly what the interest rate was when we got our original loan. I think 6% from Wells Fargo. I did a refinance with our credit union years later and the interest rate now is 4%.
Loan Officer Service
Yes, very satisfied with the loan officer at the original mortgage and at the refinance. Although, at the refinance, I wish the loan officer would have suggested for me to take money from my savings to put down on the closing costs by telling how much money I would save in the long run.
Overall Rating
Pros
Wells Fargo was my original lender and I was very satisfied but now, in the news, I hear of all the bad policies they had. I do not know how they affected my loan if at all. my lender now is Grow Financial FCU, who I am very very happy with.
Cons
I just wish Grow would have told me how paying off the closing costs would have lowered my interest rate to less than 4% and would have saved me thousands of dollars instead of rolling those costs into the loan.
Date: February 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
The mortgage fees were okay, and they were upfront. However, the lawyer fees for processing information was not okay. There was a huge discussion on that behalf. I felt we were paying more money than necessary for documentation that is public information and readily available.
Interest Rate
I think the lender is on-par with the others. I have a checking account with them so I received benefits that others who just got a loan would not have had. All in all, it's comparable, it's who you feel comfortable with.
Loan Officer Service
The loan offer was good. She alerted us whenever rates change and gave us our space. She explained what was needed anyway. I had no issues with the loan officer.
Overall Rating
Pros
I like the lender a lot, it is an easy payment every month, and everything was set up by them (not by us). They just told us what amount would be taken and the math behind it. Everything looked correct.
Cons
I did not like the general options for lawyers. Lender provided a list of recommended and we chose. The responsiveness of the lawyers was bad. It was whatever was most convenient for them.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
I guess the fees were alright, it was 13 years ago that I got the mortgage so I don't really remember if they seemed too high or if they were comparable to other mortgages with the same amount and interest rate.
Interest Rate
I have a 6.5% interest rate right now and have had that rate for 13 years. I would like to change it but don't have the extra money for the closing costs associated with refinancing.
Loan Officer Service
Loan officer was good. I got this mortgage before the housing crisis came about so it was very easy to get a mortgage back then. The only info I had to show was a couple of pay stubs from work and my income levels for the few years prior.
Overall Rating
Pros
I do like working with PNC because I don't have a lot of problems with them. I pay them on time and haven't had a problem with that so I guess they are fine as far as managing my mortgage.
Cons
I did have to file a disaster help package and the package was no help at all and I was charged a $12 fee just for signing up for it. I didn't have to use it and still had to pay the $12 fee.
Date: January 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The closing cost was comparable to other lenders. I felt like I paid slightly below average in closing costs.
Interest Rate
The interest rate from my lender was the lowest available at the time. I am satisfied with my rate because it still seems to be a good rate today.
Loan Officer Service
My loan officer was efficient and answered questions in a timely manner. She was very professional and knowledgeable.
Overall Rating
Pros
I liked the professionalism and the efficiency with which the lender performed the process. I could contact the lender easily and without much trouble.
Cons
I did not like the lender's website at the time because it was not very sophisticated. This has changed over time as the website now has a lot of advanced features.
Date: August 03, 2018 Age: 68 Gender: Female Marital Status: Married
Closing Fee
I think the fees are too high for most people. The lenders make so much money and these costs are totally out of control and very unfair.
Interest Rate
The interest rate from this lender was within the range of rates at the time I got the mortgage. It was certainly nothing special but the going rate.
Loan Officer Service
The loan officer was very knowledgeable and could advise about the costs of the loan and appraisal etc.
Overall Rating
Pros
Quicken loans are very easy to use and very user-friendly. The online availability of info is terrific and their service personnel is terrific.
Cons
The rates and costs of a mortgage are just too expensive and the consumer can't get a break on these.
Date: December 01, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Closing Fee
They were a bit higher than the initial disclosure. They were about the same as other lenders for this mortgage type. However, I feel the closing costs were much higher than they should have been.
Interest Rate
The rate was about other lenders were charging for this type of mortgage. My mortgage is not large and many lenders had minimum mortgage rates.
Loan Officer Service
I trust Quicken loans and have found their honesty acceptable. The loan officer was well informed and able to answer any questions I had. Additionally, he was able to offer several alternatives for me to choose from.
Overall Rating
Pros
I have a feeling of trust with Quicken Loans. This is the second time I have used this lender and they are quick to respond and answer questions and the lending process was much better than I have had with regular banks.
Cons
They don't always have the best rates or closing costs. They are a large corporation and most of the loan people are out of state. It would be nice to have a local lender. There is a lot of faxing and emailing which can get annoying.
Date: February 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
I HAD HEARD FROM FRIENDS OF OTHER CLOSING COSTS FEES AND OURS WAS ABOUT AVERAGE. SO I WASN'T TO DISAPPOINTED WITH IT I KNEW WHAT TO EXPECT.
Interest Rate
WE STARTED OUT WITH A PRETTY HIGH INTEREST RATE OF 9% BECAUSE OF CREDIT PROBLEMS. BUT AFTER 12 YEARS WE HAVE GOTTEN IT DOWN TO 4.6%
Loan Officer Service
He was very helpful. He always got back to us promptly when we had any questions and he always offered us good suggestions if we needed them.
Overall Rating
Pros
I THINK THEY WERE VERY HONEST. WHEN WE DID HAVE A QUESTION THEY ALWAYS GAVE US A HONEST THEY WOULD ALWAYS GIVE US A WORST CASE SCENARIO SO WE KNEW WHAT TO EXPECT IN CASE WE HAD ANY PROBLEMS THAT POPPED UP.
Cons
THE ONLY REALLY BAD THING I CAN SAY IS THAT THEY WERE PRETTY SLOW. IT ALWAYS TOOK THEM A DAY TO GET BACK WITH US. I HATED CALLING THEM ALSO BECAUSE IT TOOK A WHILE JUST TO GO THROUGH THE AUTOMATED SYSTEM JUST TO TALK TO SOMEONE.
Our closing cost was negated from our current mortgage, as it was a refinance with our existing lender.
Interest Rate
The current rate on my loan is 4.0%, which was among the lowest available at the time of our refinancing.
Loan Officer Service
The loan officer was quick to answer our questions, quick to process our documents, and only called when there was a need.
Overall Rating
Pros
Their solicitations for new refinancing are short and to the point. We can quickly check to see if there is a benefit to another refinance, and if it is not a good product for us, the stop calling.
Cons
Having a local, or at least in-state, presence would be nice.
Date: June 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
I don't remember noticing any high fees but I couldn't tell what the exact cost was.
Interest Rate
I didn't compare to many other lenders, I just thought 4.25% was a good rate so I went with it.
Loan Officer Service
The loan officer was friendly and willing to answer all my questions and explain anything I didn't understand.
Overall Rating
Pros
The most important thing to me is the interest rate because that makes a big difference in how much you pay over the life of the loan. Good customer service is important but a distant second.
Cons
I don't remember any significant negative issue with the lender.
Date: September 02, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
Fees and closing costs seemed about the market rate. I would have liked them to be less, of course, but I didn't feel cheated.
Interest Rate
I got my loan 3 years ago when interest rates were in the low 3% range. Now interest rates are a full point higher, and I can't really do any better.
Loan Officer Service
My loan officer was very responsive and explained everything very well. We had some complications in the process, and he walked me through them very effectively.
Overall Rating
Pros
I appreciate that my loan has not yet been sold to another lending institution and that the online portal is easy to use, well laid out, and has all the information on it I need.
Cons
It would be nice to have a lower rate or some way to refi without changing my rate or paying closing costs, but they have to make money too.
I don't remember all the fees but I also don't remember it being excessive. I'm a cheapskate so I would have noticed and objected to anything that was more than a couple thousand dollars.
Interest Rate
We bought a house about 2 years ago and our interest rate is 4.375%. I think that was pretty competitive for a fixed rate 30-year mortgage at the time so we went with it.
Loan Officer Service
Our loan officer was fine. She did what the other mortgage loan officers have done with past home purchases. She explains everything clearly but keeps things moving so we could get through the tedious paperwork without it dragging on forever.
Overall Rating
Pros
We were able to apply for the loan and get a competitive rate without much paperwork and hassle. The process from lender moved quickly which was good because we needed to move to our new place before the kids started school.
Cons
I don't remember disliking anything about the lender. If they respond to our application quickly and give us a good rate, that's mainly what we need. The lender provided that so we were good.
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
Our closing costs were fair. It always seems like there are some many charges. Our lender took the time to explain the cost and purpose. They always leaned to the higher side of estimates to ensure we didn't owe more at closing.
Interest Rate
Our interest rate was fair and the lowest available at the time. Our finance person gave us several options to choose from regarding rate, amount down, etc
Loan Officer Service
We were happy with our loan officer. we even went back to him when we went to refinance our house. He has been great with questions, and follow up.
Overall Rating
Pros
Our lender seemed to be fair and honest with us. To be honest, it is basically just the place that was listed on the loan. we mainly dealt with our finance guy.
Cons
What I now hate about our lender came after the closing process. It takes forever for our lender to pay our escrow bills. they wait until the last minute to pay both our homeowners insurance and our county taxes.
Date: September 02, 2018 Age: 44 Gender: Male Marital Status: Married
Closing Fee
Our lender's closing fees/costs are competitive and in-line with other institutions. Generally speaking, it seems that fees and closing costs are too high across the board.
Interest Rate
The rate is competitive with other lenders. When looking for a lender, the rate is of lesser importance to me than are other criteria such as ease of use and location.
Loan Officer Service
Our loan officer was responsive to our inquiries and met our needs. I docked him a point because some of our paperwork got held up in processing for longer than desired.
Overall Rating
Pros
I use the same bank at which I have a local checking account. I enjoy the convenience of locations, and I like that it is a local bank in our community/state.
Cons
The lending institution online banking website could use an update. Compared to my main banking site, the online features are lackluster.
Date: July 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
I think the closing fees are normal compared to other companies. I think it is a fair closing amount.
Interest Rate
My lender is very hard to get in touch with. They also give you different answers each time you talk to them. I feel they are not as knowledgeable as they should be
Loan Officer Service
The loan officer was good and gave a lot of information to me. They were able to answer questions as they came up.
Overall Rating
Pros
That their website is easy to use. That you can do most of your business online through their website.
Cons
That customer service gives you different answers to the same question. I feel they should be on the same page and be able to give you the same response.
Date: June 04, 2018 Age: >60 years Gender: Male Marital Status: Married
Closing Fee
RATE WAS BETTER THAN MOST OF THE OTHER LENDERS WE RESEARCHED. ACTUALLY STARTED WITH MY BANK BEFORE GOING WITH THE FIRM MY REAL ESTATE AGENT HAS SUGGESTED DUE TO THE AREA WE WERE MOVING TO. THEY WERE BETTER THAN MY BANK.
Interest Rate
SAME AS OTHERS WE RESEARCHED. ONLY ONE WITH A LOWER RATE WAS VA BUT THE HOME WE PURCHASED THE SELLER WOULDN'T TAKE.
Loan Officer Service
VERY EASY TO WORK WITH, WE TEXTED AND SPOKE WITH EACH OTHER EVEN AFTER WE LEFT HIS OFFICE. KEPT US IN THE LOOP AT ALL TIMES.
Overall Rating
Pros
WE MEET IN THEIR OFFICE TO GET THINGS STARTED EVEN THOUGH IT WASN'T REQUIRED. AGENT ADVISED WHEN WE CAME IN THAT MOST PEOPLE WORK WITH THEM OVER THE PHONE BUT WE WANTED TO GO IN AND DO THINGS IN PERSON WHICH THEY DIDN'T OBJECT TO AT ALL. AFTER THE INITIAL MEETING WE COMMUNICATED BY PHONE, TEXT, AND EMAIL UNTIL ALL WAS COMPLETE. PRETTY GOOD PROCESS.
Cons
WE DIDN'T HAVE ANY COMPLAINTS WITH THEM. IF YOU WANTED TO BE PICKY WE WOULD HAVE SAID SOMETHING ABOUT THE ARRANGEMENT GOING INTO THEIR OFFICE. IT WAS A LITTLE TIGHT BUT THAT'S DUE TO THE FACT THAT THEY NORMALLY DO EVERYTHING OVER THE PHONE.
Date: June 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
This was our first mortgage so I don't have anything to compare it to but it was right around where we expected it to be based on what other people told us so I was satisfied.
Interest Rate
Our interest rate was 3.95% which was average at the time. We applied to several other lenders and they all gave us the same rate within 0.05% (3.90-4.0)
Loan Officer Service
I was satisfied because he was very easy to get in touch with and communicate with even though he was located out of state. I loved that he communicated through text and email. It made it very easy to get quick questions answered.
Overall Rating
Pros
I like that they gave fair interest rates based on other lenders. Our credit wasn't the best but they were able to tell us exactly what to do to bring up our scores. They did all the work for us and were there with any questions.
Cons
There was nothing that I didn't like. I was nervous at first that they were located out of state and we wouldn't be able to meet in person.
Date: February 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
The closing costs were actually $1000 cheaper than the other mortgage company we applied for, but they still just charge ridiculous fees for everything that is done.
Interest Rate
I'd say it was rather fair compared to the current market, however the interest rates, in general, I am not satisfied with. Makes it very hard for struggling students to own homes.
Loan Officer Service
At first, they were great, quick to respond, answered all our questions. But toward the end, they switched who our Loan Officer was, and they were horrible. They would ask us for information to send them, we would send it the same day, and 3 day's later they would ask for it again, only to realize we had already sent it, adding, even more, time to the closing process numerous times. They just seemed very unorganized and uninformed, because we would not get very much info about the possible close date for weeks.
Overall Rating
Pros
We really did not communicate with the lender since that was handled by the mortgage company, we simply just agreed to their terms and signed the papers. However, they were super easy when it came to filling out the paperwork since it was all done electronically.
Cons
Like I said we did not deal with the lender directly so there is not a whole lot I can say about them other than maybe they could have been faster during the closing process.
Date: July 27, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
I don't remember the closing costs that I had. My mother in law helped me with the paperwork as I was making my way back from the States from overseas.
Interest Rate
I don't know what other lenders are offering. My loan was a VA loan due to my military history.
Loan Officer Service
My loan officer was very flexible and willing to work with my Mother in law who did the bulk of the work on my behalf as I was overseas at the time of my purchase.
Date: September 04, 2018 Age: 34 Gender: Male Marital Status: Married
Closing Fee
The fees were very relatively low in comparison to others. as far as the closing cost, well they were rolled into the price of the house.
Interest Rate
At the time we bought our house we had the gotten the lowest rate involving all competitors. Some of the bigger mortgage companies were pretty close, but we decided to go with the lower and more local one.
Loan Officer Service
The service provided is immaculate. They treat you like an everyday human being as opposed to an account number.
Date: August 17, 2018 Age: 45 Gender: Female Marital Status: Married
Closing Fee
I think all fees were standard and would have cost the same whoever would have gone with. They did cut some closing costs because of education employment, which was nice.
Interest Rate
We got the best rate available to anyone due to our good credit. Any other lender could not have done any better.
Loan Officer Service
He was nice and did everything he was supposed to, so I had no problem with him.