Top Montana Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Montana homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Montana Homeowners Insurance Companies Ranked By Customer Reviews
Date: July 01, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is painfully slow. I also find the response time to be subpar when trying to contact my agent online.
Date: May 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have a bundled policy that covers auto, home, and life. I have found the customer service to be very slow in regards to changing anything related to our policy. it feels like they don't care once they have our money.
Date: March 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Standard replacement cost home insurance policy. Covers the dwelling, and also covers accidents that happen in the home. Does not cover things such as break-ins to vehicles on my property, which was quite a hassle.
Date: November 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Belongings $10,000
Unlimited for bodily injury for someone other than me.
I am not sure what else is covered under the current plan that I have for myself
Date: October 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
Overall I am not thoroughly pleased with the functionality of the website. In using it I am able to find the information that pertains to my policy but the website itself seems cumbersome and hard to navigate. Information does not flow intuitively and I must search around for exactly what information I am looking for, often times items are hidden in sub-menus and policy information is difficult to locate.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I don't know enough about the companies to know about whether or not they are good enough to have anything that's good enough to compare the app.
Date: October 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The agent and office staff at our agent are great. the office is only 10 minutes away and they are always available for all questions and concerns.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It is accessible and it has all the information needed, plus I can contact the office help by phone and by the application.
Date: September 28, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I mostly deal with them online. I can't remember the last time I had to call. They are very responsive to email and I've always been answered within 24 hours of writing. I have no complaints.
Date: September 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service has always been pretty quick when I have had to talk to them. They have been informative too.
Date: September 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
I wish I could make changes to my insurance policy online. I wish I didn't have to call and speak with an agent.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I'm very satisfied with the communication of my company. They give me a courtesy call every month letting me know when my payment is due. It's not a pushy call, but a friendly reminder. They do this with all their clients if they opt for it which I did. It's nice for people like me with who life gets in the way sometimes and makes me forget what's due when.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I've looked around at other insurance companies, and State Farm is the least expensive one around. Even when I call other insurance companies to get quotes, they all tell me, "Oh, we can't beat that."
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
When we have had a claim, twice in 20 years, the company has been easy to deal with. The local agency has friendly people to help with any questions.
Date: September 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
The online support is fine. We have good contact with the agent.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like that it has categories for what i'm looking for. I like that i can access my account with my fingerprint instead of having to remember a password.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I love the customer service. Everybody at the local office is very friendly, helpful, and know just how to help out when I'm having an issue financially. There is nothing I dislike about the service.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium I pay now is way better than the premium I was paying before with another company. It's about 400 less per year which I assume is due to the bundling of my home insurance with my car.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
The website is easy to use, but it is very lengthy and impersonal. I have not tried the mobile app, I will check into that.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Customer service at the local level is absolutely phenomenal. All of my questions and concerns are answered in a timely and sufficient manner. I never leave the conversation with having any doubt or questions still lingering about what topic I have reached out for. The corporate customer service is lacking and could use more improvement in effectiveness and expediency.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I do not know the other ones, I haven't shopped around in awhile, however, the coverage cover a lot of issues and I enjoy having diversity.
Our first agent was terrible; we could not get him to call us back about a dispute we had in our premiums rising. We were very angry, and eventually called a different agent in our area, and had our account transferred to his management. Now, we are happy with the level of customer service.
Date: August 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
My homeowner's policy covers the dwelling and all the furnishings in the house. It also would cover expenses if we were displaced due to fire or flood or some other catastrophe. It also covers loss due to burglary.
Date: August 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I enjoy the 24 hour customer service, I can call the 24 hour service line anytime I need plus they are pleasant and recorded so in case I have an issues.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am very satisfied with my home owner’s insurance premium. I feel that it is the best value and price of what is available. I am not satisfied with my auto insurance premium. I do not think rates should be allowed to increase because of your credit rating as dropped. That makes no sense.
Date: August 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I love my agent. She always remembers who I am and asks questions about certain family members, meaning she remembers past conversations with them. She is always looking out for our best interest when it comes to our insurance.
Date: August 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I shopped all the insurance companies with offices near to me. I prefer to meet my agent face to face. This company had the best premium price I could find, and the agent came out to visit my home and check it out. I like that idea.
Date: August 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
We have coverage for the entire structure inside. The outside is not covered because it is a townhouse.
Date: August 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I love that my agent knows me and my family by name. I can go into my insurance agents office and I don't even have to get my ID out. When my insurance is up for the year they will call and see if I want to make any changes.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I like that they are not the type of insurance company that bombards you with countless emails, phone calls or regular mail. I usually only get a postcard from them every 3-4 months asking if I'd like to talk to them about upgrading to other insurances.
Date: August 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The website is ok to navigate. Everything is pretty much clear and concise and easy to follow. I prefer to deal with them in person. I have never used the app.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
They offer damage to my house coverage, along with medical payments and damage to structures at my home.
Date: July 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It is very slow to use and it is set up kind of weird. It's hard to find the login button and switch between car and home policies.
Date: July 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
They are by far the cheapest premium for the amount of coverage. They offer me a discount on my cars too.
Date: July 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
On a local level, the interaction and communication are second to none. All inquiries and calls I make are handled the almost same day and any changes I need are completed almost immediately.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is easy to use and it answers most basic questions I have about my policy and how to contact my agent when I need to
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The State Farm website is fine. It is easy to maneuver around to find the areas that are needed. It also contains contact information in case getting in touch is needed.
Date: May 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
While I did not like the way that the company treated us after a break-in, the communication has been fine. Both the local agency and the home office communicate well.
Date: May 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The only communication I get from my insurance company is when my premium is due or getting updated. I guess I am satisfied with the level of communication because it has not been excessive.
Date: May 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
My premium with State Farm was considerably cheaper than any other company. I received the same amount of coverage for cheaper.
Date: May 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
The agent and office staff at our agent are great. the office is only 10 minutes away and they are always available for all questions and concerns.
Date: May 09, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I feel the premium is a good valuation for what I receive in return from the company. I enjoy the fact that the premium rates come at a discount if bundled with auto and life policies.
Date: March 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like that it is simple to navigate and find what I'm looking for. It's easy to find where and how to pay my bill each month.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
There is an office nearby my house, and the representatives speak to me quickly about any issues I need. The only dislike about the coverage is the large cost.
Date: November 27, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The company customer service I have no complaints about. The actual insurance rep is unfriendly. It wasn't always like that. When I call to have him look at how I can save money he offers no good solutions.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
We check on premiums every year and continue to stay with state farm because it is the best value.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
My home and garage are covered. I also have extra coverage for my wedding ring and flooding in my basement
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
For the most part they get back to me fast and always answer all my questions. They are easy to get a hold of when I need them.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium for my homeowner policy is reasonable. That is because of a forced higher deductible and because I also have my cars insured so I get a multiple policy discount.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
My insurance company is very good at calling me back and letting my know if there are any issues. They also make an appointment with me once a year to see if there are any changes I want to make to my policy.
Date: October 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
All state's customer service is pretty good in my opinion. I've made at least a dozen or so calls to them over the past year and have always had a good experience.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Allstate has some of the best customer service across all platforms of insurance. They are known for this, and I've experienced it first hand that they go out of they're way to give superior customer service. I would give a 5 out of 5.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
A home insurance company is only as good as its ability to meet its customers’ claims. A company with great financial strength won’t have any problems paying out claims,
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Allstate offers eeverything and anything you could need. They come out and evaulate the property with a home inspection assessment, and compared to other companies.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I tried to get an insurance company with this kind of coverage, but have not found one yet.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like that the app makes it very easy to make payments, check my coverages, as well as set up auto pay.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I have not chosen an insurance company. Right now I own a mobile home but it is abandoned due to the uncooperative landowner. I would like a legal resolution.
Date: September 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
easy to use
easy to read
always up
clearly laid out
reliable
can talk to my agent anytime
can access account
can make payments
can make changes
can change personal info
no frills
no ads
no gimmicks involved
saves preferences
opens fast
easy to identify the icon
gets frequent updates
never crashes
good navigation options
it can be customized to my liking
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I am interested in a policy that covers loss while home not in use.
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I get occasional correspondence from the insurance company about privacy policy updates and the like. However, other than that, there hasn't really been the intimate interaction between the parties.
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I am rating this a 3 as I have not had to have any communication as of yet due to the fact that I am set up with auto pay and have not filed any claims.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I personally think the amount I have to pay per month is extreme, considering it does not cover flood or earthquake. It is still roughly 20% cheaper than the competition.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
nice to me
easy to get a hold of
many options for contact
always available
short wait times
friendly web chat
timely web chat
good mobile app
friendly
professional demeanor
calm and concise
communicate clearly
communicate often
no spam
no junk mail in my physical box
many ways to contact
they ask me what i think of their service
they are well tempered
they are patient
they explain complex matters simply
Date: August 07, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have only had to deal with one agent and she was a pleasure to work with. She explained everything about my policy in great detail.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
they are friendly
they are available
can reach anytime
answer my questions with ease
no spam
no junk physical mail
they ask me how i enjoy my coverage
they offer me options
their app works great
number is easy to remember
good disclosure info
easy to change coverage
clean offices and they greet you
emails are well written
communication is clear
friendly web chat
no waits on the phone
calm demeanor
act like they care
they seem interested in you
Date: July 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It's easy to use and pretty straightforward. Navigation is clear for general payment and policy information. Things get a little bit trickier when you are looking for very specific details or contact information.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I would rather pay a premium for the insurance working with me to find a way to get access to my home than just see it abandoned for years as I am doing.
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
good rate/premium
cheap
inexpensive
beats others
low
good coverage
good pricing
good deductible
easy to pay
was easy to get
not a lot of paperwork
cheap
easy process to get my premium
paying premium is easy
premium is still lowest i can find
premium is reasonable
premium can change based on needs
premium is locked in if i want to keep it
premium hasn't changed in a long time
easiest to find compared to the others
Date: November 23, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have not found an insurance company that has this kind of coverage.
Date: September 25, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium we have for our house in Nevada, (2,800 SF) is substantially higher than what we are paying for a larger home, (4.000 SF) in a rural area in Idaho.
Date: September 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
A deductible is the amount of money a policyholder must pay out-of-pocket toward damages or a loss before their insurance company will pay for a claim.
Date: September 19, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
most things should be covered in my policy. However, during the noreaster earlier this year our basement flooded because we were without power for over a week and the sump pumps couldn't work. After getting mold remediation and having to throw away tons of things, our agent said that it would not be covered. He claimed that he sent it in to the company and they denied it. A few weeks ago my husband called because he had not sent out a check for another situation with car premiums we had and they said they never got a claim.
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I switched to Farmers from Travelers home insurance because they offered a bit more coverage for about half the premium.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I find that it is rather expensive compared to what others would charge, especially for having an agent help us. Since he gets paid each month by us for doing absolutely nothing, we think we are going to switch companies once the policy is over.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service and my insurance agent at Farmers insurance are amazing. They are always calling me about potential price reductions and discount opportunities, and they resolve any issues quickly
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
All of my interactions have been helpful and free of frustration.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I have never been on the website, we do all of our communication through phone calls and emails, but never on the website
Date: December 03, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My agent is always quick with a return call and always very clear when questions arise. I am always certain of the present situation after speaking with him and his team.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
Interactions with the actual company are good, however interactions with the agent are horrible and we will not be doing business with him anymore
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Most things should be covered, but I really do not know because our agent is so sketchy. Please see below.
Date: October 24, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We recently refinanced. Our insurance agent was helpful but did not explain things well. It took several emails to get things cleared up.
Date: September 20, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
Farm Bureau offers very good coverage on the property. This includes the home and outbuilding. It also includes a generous allotment for contents of the home and for personal injury.
Date: September 01, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service is the only plus with our insurance company. It's because of one woman who works there and really knows her stuff. She's quick, competent, and kind.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like that the website is easy to use, for the most part, sometimes I get confused by some of the tabs and how many options there are available to select from.
Date: October 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have always trusted this insurance company. I haven't really shopped around so I'm not sure how it compares to others.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are friendly and nice but just take so long to get anything done at all. Having to go in person to even get a copy of the policy or make even a tiny change is time-consuming.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
If I have to wait for them to call back they always call back within 30 min and apologize for the wait. They make sure that I understand everything.
Date: August 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Farm Bureau's mobile app is easy to use and loads fast on my phone. The website is easy to use and is very self-explanatory.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I love how I am assisted right away when it comes to customer service. I can email or use the chat feature and I love being able to have questions answered in a timely manner.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
No communication at all until their yearly fee is due and they try to send nice postcards etc. To remind us. Other than that we hear nothing from them till policy payment time.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They usually get back to you quickly if you call them and if you go into the office they are friendly and courteous.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
the customer service is wonderful, and I think it's their greatest offering. The policy itself is comparable to competitor products, but the price is much more affordable.
Date: October 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Everything in my house is covered from theft or natural disaster
Date: September 20, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have only had to call customer service once and that was when I initially set up my account. Everyone I spoke to was very friendly and eager to help me solve my issues.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
very easy to navigate through and if you have a question there is always somebody to chat with
Date: August 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I haven't had to deal with customer service since I set the policy up 6 years ago
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I switched from Geico to Progressive because my insurance premiums almost doubled in a year. Progressive actually offered me more coverage for my home for less money which is why I decided to make the switch. I did not find any other company that offered me the same amount of coverage as progressive for the price.
Date: August 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I have not used my homeowner's policy website more than one time. The only time I went on was to initially set up my account. I have not used it since because I have not had any claims. When I initially went to the website it was functional and easy to use.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I believe my homeowners policy covers the basics, which is the cost to repair or replace my dwelling and outlying structures. I do not have any problems with what my homeowners insurance covers.
Date: June 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I feel like my company has a good level of communication. I get both emails and paper mail from the company updating me on any changes in my policy or billing issues.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have never compared my insurance to any other companies because i am happy with the service i get from progressive.
Date: October 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible.was very fair. It actually came in as the cheapest for the amount of coverage that I needed. That is why I chose them for my insurance policy.
Date: October 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like that the website is very user-friendly. It is easy to sign-in, view documents, pay premiums, and find information about my policy.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I once had an overpayment that was made to Travelers. I didn't like that they did not let me know about it and that it was something that I had to discover on my own. But once I called about it, the representative took care of it and offered great service. I didn't like waiting 30 days and having to hunt down old paperwork to get my money refunded.
Date: August 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Customer service has been really great with Travelers. Whenever I've had to call, the customer service agents were always polite and knowledgeable.
Date: August 14, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
The premium offered by Travelers is competetive with similar companies offering similar coverage. We had another insurance company prior to this one and I believe our current policy offers more coverage for about the same price as the previous policy.
Date: August 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The policy covers the total structure, accidents, natural disasters, belongings, and has additional coverage for flooding, and a rider for some additional personal items.
Date: June 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
It took forever to get our claim settled. There were numerous emails and such and I needed to use my scanner. I am good with such things but I can't imagine some senior having to deal with them.
Date: September 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
While I have had to call customer service only a couple times with minor issues, each time was relatively painless. Two things that stuck out to me were it only took a couple minutes to reach a real agent.
Date: August 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Geico was great when we called them to talk about switching over to them, and they saved my wife and I a couple hundred dollars per year. I would rate them a 5.
Date: October 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
The customer service is accessible. I don't have to wait for long just to take to a person. My waiting time usually less than 2 min, and they are polite and helpful.
Date: September 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I'm ok with my premium this year, next year probably better once I'll bundle my auto and home insurance. I'm sure I can get a discount in that area.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Whenever I have questions that I can't find the answer in the website, I call the company and query my concern and I usually got positive results.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The GEICO website is easy to navigate, it is user-friendly and very easy to understand. Information that I needed I can usually find it on their website.
Date: October 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
The agents employed by our insurance company are all very friendly and knowledgeable. They are always willing to answer any questions you may have about your policies and offer to look for ways to save on your insurance premiums.
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I have not had to check quotes from other insurance companies recently, but after checking Insurance.com's Average Home Insurance Rates Checker (for our area), I believe our premium is quite average.
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website design itself is simple and informative, but there is no member access to make payments online or view your coverage details/report a claim.
Date: August 13, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I am very satisfied with the communication of my insurance company. I am usually able to call and talk to someone immediately about my policy without having to be put on hold or go through an automated menu. If for any reason I call and all agents are busy, or for lunch, I can leave a message and my call is answered by the end of the business day.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our homeowner's insurance covers damages due to the weather hail, wind, lightning, damages due to a fire, and damages due to vandalism. The insurance will cover the cost to rebuild our home, and some personal items such as furniture, clothing, and electronics.
Date: October 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
On a scale of 1 to 5 I would rate Amica a 3 because it has been sufficient but has room to improve. The rating has potential to go up or down over time.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are responsive and polite on the phone. Take care of claims quickly and are able to answer a wide variety of questions or at the very least get back to you. They respond and send emails. They often follow up after a few weeks just to make sure everything went well.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I didn't shop around a lot because I have been with this company for 20 years however they were about 100 less a year than one I did look at. For my flood insurance they were about $3,000 less a year then the company the mortgage/bank assigned me to when I failed to get it in the first place.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I usually turn to the app. It's very user-friendly. I can upload pictures send a message, receive messages. Access my policies. It doesn't currently have face/thumbprint recognition which I enjoy using on many other apps.
Date: October 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
My homeowners policy covers Liability, rental reimbursement, property damage and theft. I have received excellent benefit explanations from my provider.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Customer service has been excellent. We recently had a claim and I spent less than 20 minutes on the phone with the provider to get the issue resolved.
Date: September 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I have my Broker shop my insurance and select the least expensive for similar coverage. Thus my insurer is generaly the least expensive on the market.
Date: November 19, 2017 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I use a Broker for my insurance needs. If I have questions I contact my Broker. I have not visited my insurers website.
Date: September 27, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The agent we worked with contacted us right away when we requested a quote, and he came up with documentation for us in a timely manner. His emails were short and concise and organized.
Date: August 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
They are great for the most part. We honestly don't even hear from them at all unless we call them. Which is how we would like it. Might be nice if they called once a year to check in
Date: September 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
State Farm's website is hard to follow and it isn't very user-friendly. It takes multiple attempts to log in to my account and is even more difficult to understand the policy information.
