Top West Virginia Homeowners Insurance Companies Ranked By Customer Reviews
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Top West Virginia Homeowners Insurance Companies Ranked By Customer Reviews
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West Virginia Homeowners Insurance Company Ratings
Date: October 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The deductible is amazing way better than any other price I've compared.
Date: October 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium is high(and goes up every year without fail) imo, but because I'm a long-time customer and multi-policy customer, the premium is usually lower than the competitors for the same coverage. If my roof were newer, I could find lower coverage premiums. I think the premium is exorbitant considering I've never filed a claim.
Date: October 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I had Allstate for 25 years before I moved here, and their premium was double what I am now paying. Whatever was linked to GEICO was also too expensive.
Date: September 19, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
It's not much but they do try to keep up with you somehow. They send letters and stuff about when it's time to renew and stuff but nothing crazy. It's good that way.
Date: September 18, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
They work well and they seem to know what they are doing. They are not being mean or jerks or anything. They just do their job well and get to it and fill out the claims when you need it.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I am not really sure. I have never been to the site, as it's paid through my mortgage company. The auto discount was not as good as my current policy so I didn't switch.
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
As I said previously, our insurance company was very quick to help on a claim and kept in constant communication with us throughout the process. They made sure to let us know when adjusters were coming by to do assessments as to how much the total cost would be.
Date: September 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I know they cover for floods. And also personal property, if things were stolen and damaged for fire. Because I live in townhouse, so the coverage doesn't really cover anything outside.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have only had to ask a few questions, but anytime I have asked they have always been friendly and knowledgeable.
Date: August 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It is really easy to access the information anywhere if internet is provided, and I am able to check all the details for my insurance coverage.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They don't send a lot of unneeded communication, so my time is not wasted with their marketing garbage. This I appreciate, and it permits me to score them high on interaction.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I'm not sure about other companies charges for the same coverage, as we've only had the one company the whole time. We have always had State Farm. From what I've heard, our premium is about average.
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I do not use the company's app, so I am unable to comment with any authority on how it works, or my opinions of it. Homeowners insurance is not something that needs an app in my life, it is something that I hopefully only have to think about once a year at renewal time.
Date: August 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
Again, I have had little need to contact them since I purchased the plan. At that time they were very attentive and helpful.
Date: August 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have everything covered that I need to be covered. I don't worry about losses should my home become damaged in any way.
Date: August 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Our insurance covers fire, flood damage, home break-ins, natural disasters like tornadoes, floods, and hurricanes, human damage (like rioters, vandalism, etc).
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think it is cheaper than any companies, because my vehicles are also insured by the same company, they give me 15% on that.
Date: August 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Home dwelling and contents are covered at replacement cost. Covered from acts of nature, except earthquake and flood. Coverage for accidents occurring on my property by myself or visitors.
Date: August 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The limited amount of experience I have had with customer service for State Farm have all been acceptable to me. Nothing special, nothing dramatically bad, just acceptable all around.
Date: August 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I don't access the website or the mobile app. As far as I know, they don't have either, it is a locally owned branch. If they had it, it would probably only access it when I made a payment.
Date: July 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Everyone is always very friendly and helpful when I contact them. They have always answered all my questions thoroughly.
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We've only had to use our homeowner's insurance one time when our attic AC unit started spilling water all over the second-floor roof. They were extremely helpful on the phone and had a check to us within a few weeks
Date: May 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I haven't had that much interaction with my insurance company because, knock on wood, I've never had an automobile or home claim since I began driving 36 years ago. I would prefer they stop sending me communication materials in the mail and save the cost and pass it on to us accident-free customers.
I sometimes find it difficult to navigate quickly to the insurance payment area. I've often gotten frustrated with the lack of user friendliness. The mobile app works better for me so I tend to use that one most when paying my insurance payment.
Date: March 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I compare prices every year, and in spite of the promises made by agents from every competitor, there is never a savings available, so I am forced to accept these premiums as acceptable, and a reasonable comparison.
Date: January 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I don't like it but it's ok. I mean it's not going to kill me anytime soon. It could be better but it is what it is.
As far as I know, our insurance doesn't have a mobile app. The website is somewhat cumbersome and difficult to navigate. It's much easier to just call and talk to a person, instead. It's hard to find our coverage details on the website.
Date: December 26, 2017 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have never actually needed to use their customer service. I do believe that if I did, I would probably contact the agent, although I regularly use the website and app for my GEICO auto policy.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Like most insurance companies, the customer service is great as long as you don't need them. I feel the customer service rep I have spoken with does a fairly good job at trying to find me savings when I am comparing policies. Also, like all insurance companies, they are in the business of selling policies, and God forbid if you ever need to file a claim. Customer service is not what it should be.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It's easy to find what you need to find and get to where to want to go. It's not hard.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like that when I log in, everything is at my fingertips. I can see who my agent is and their phone number/email. I like that I can see all my policies and I can click on them to see what my coverage is. I can also see my bills and if/when it is due.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I honestly am not sure what is exactly in there and is not but I know that there is liability insurance. There are also things like water damage, fire, theft, etc. There is also things covered for wind damage.
Date: October 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Sometimes they take a long time to get back to you. The office is not open late. There is a 24/7 number, however if we want to talk to our local agent, we must do so within normal business hours.
Date: October 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
After shopping around, there was not a better insurance company to provide us the same or better coverage. The difference in prices was extreme, which may be due to the time we have spent with erie.
Date: September 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I have never had any problems with them they have always been very helpful and cordial
Date: September 28, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I can access all the information about my policy on the website. This includes the coverages and limitations as well as billing and discounts. I can see this for both my home and auto policies.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
This is not a good website. Their mobile app is also not very good. This is not the company you want to go through. I would try some other people
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I guess this goes with question 12, but I never want to call my insurance company. I do not want to feel like I am bothering them when I call. They always answer nicely and try to solve any problems or concerns that I have. I have had a very pleasant experience with my current insurance company and would continue to use them for this experience.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think it is fair, I have never had to use the premium before. I will shop around this year to find out
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Our homeowner's premium is competitive with other insurance companies in the area. It is much higher than we paid in California but here in Florida, you have to have hurricane coverage.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The people I have dealt with were mostly the sales people and they were very knowledgeable about the products
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I would say that it is pretty good compared to others. I use to have State Farm and they matched my same coverage but for a cheaper amount of money. I have not looked into other placed but I feel that my rates would be comparable.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Great customer service, US-based and fairly local. I know I can talk to my agent and get a resolution to any issue.
Date: September 10, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The customer service is fantastic as they want to address the clients issue within one call. They care about how one is doing in their home and want to help as much as possible.
Date: September 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
We like the local availability of our insurance company. There is someone local we can talk to or go see when we need to.
Date: September 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
It is competitive considering the area i am living in and the value of our home. Other insurance companies offered a ballpark same range but this is a better deal with the home and auto bundle.
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is well organized and easy to use. I can find what I need easily
Date: August 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I haven't ever looked at other companies premiums to compare mine. So I have no idea about other insurance companies.
Date: August 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I can call my local agent's office at any time and get answers to my questions. Can't ask for more than that.
Date: August 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
You are able to file a claim online and upload photos of damage easily. The website is easy to navigate and check on your claim. You can talk to a claims adjustor through their website and get reminders of when they are going to come to check out the damage.
Date: August 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
We had homeowners insurance through another company originally and they charged about $200 more a year with less coverage. This company charges less and gives us more coverage
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I don't like my current agent but the company as a whole is responsive even though I haven't made a claim before.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have never had any issues with them. I feel that when something happens, I can call them and they will assist me through the process. They also never seem like I am bothering them. With my previous experience with State Farm, I always felt like I was a bother or that they did not want to help me.
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
We do not use an app for our company. The website is very functional and gets the job done. No complaints about anything.
Date: June 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Everything in my home is covered by insurance. We also have an umbrella policy to ensure we are fully covered. Inside and Outside items are covered.
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We had a different insurance company and changed to our current company after doing a price comparison. We are very happy with everything.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website for Write Home Insurance is very user-friendly. It helps me look for anything I need and questions I may have regarding payments or other home insurance questions.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
They offer everything that I need in terms of coverage. The extras that do not fall under the "umbrella" do not apply to me so I do not pay for anything else for the policy.
Date: October 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The policy offers a lot of protection in my home as well as the other structures on the property. Medical payments and injuries are covered as well as personal property
Date: September 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like their response time to recent storm damage, I dislike the fact that I had to make several attempts to get detailed policy declarations documentation from both my agent and Allstate company without results.
Date: September 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
THEY WERE QUICK TO GET AN ADJUSTER OUT, AND WERE QUICK TO MAIL OUT THE DENIAL LETTERS. OTHER THAN THAT I DON'T GET COMMUNICATION FROM THEM OTHER THAN THE NORMAL BILLING AND INSURANCE DOCUMENTS.
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I don't like how the online website is constantly changing. Different things are added and others are taken away it makes it difficult to navigate
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like that having the multiple policies provides me with a discount that I may not have received else-wear. When I talk to my agent we are always looking at ways we can save on the premium ,.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I THINK IT IS A BIT HIGH, COMPARED TO OTHERS. I TALKED TO A FEW PEOPLE AND THEIR DEDUCTIBLES WERE AT MOST 1500, FOR LARGER HOUSES. IT IS ON ME FOR NOT REALLY LOOKING INTO OTHER COMPANIES AND THEIR DEDUCTIBLES.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I like the customer service because they are knowledgeable when you call them and ask them questions.
Date: September 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
They treat really well to their customers, they always answered when I need their help
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Allstate keeps me updated on policy changes and gives me all the necessary documentation that I need. They occasionally bother me with customer surveys, but otherwise, they have been great about only contacting me when absolutely necessary.
Date: August 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
What is dislike about the website is too much info? At times it can be confusing to navigate.
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The representatives are always very polite and helpful. They ensure that you understand and that they have solved your problem.
Date: August 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have not compared my policy against other companies for several years, although I plan to do so in the near future. However, I am not happy with the yearly increases in my premium, which seem to be excessive.
Date: August 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
As with any insurance company, I wish I could receive some type of rebate for the money I pay and never utilize because I have only filed one claim in 15 years. I understand that is not how it works; however, it would be nice if they did.
Date: August 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Building and structure reimbursement, other structures reimbursement, personal property protection, additional living expenses, family liability protection, guest medical protection
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
AVERAGE CUSTOMER SERVICE. THEY WERE QUICK TO RESPOND AND GET AN ADJUSTER OUT TO LOOK AT OUR ROOF. HOWEVER, IT WAS DONE VIA IPAD, WHICH MADE IT PRETTY IMPERSONAL. ESPECIALLY WHEN THEY ARE TELLING YOU THAT THEY ARE DENYING THE CLAIM.
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Sometimes when my agent's office is closed and I have to call customer service I feel like another number to them not a person.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is easy to navigate, view policies and pay bills online. Lack of detailed policy declarations documentation.
Date: January 12, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I HAVEN'T HAD TO USE THE WEBSITE MUCH AND I DON'T HAVE THE APP. BUT IT IS CONVENIENT TO LOG IN AND HAVE AN OVERVIEW OF ALL THE POLICIES WE HAVE WITH THEM. THEN JUST CLICK ON ONE TO GET THE DETAILS, PRINT INSURANCE CARD, VIEW PREMIUM, ETC.
Date: January 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium is not super high and I had been quoted higher before deciding on taking this policy. So I am very happy with the current premium.
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The main reason I choose Travelers is because it was through Geico. Since I was able to attach my vehicles to the policy it saved me a bundle in premiums.
Date: September 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Customer service is always great when I call. I haven't had to call much, but the couple times I have they have been very polite and understanding when it came to my needs. I would recommend them to anyone looking for Insurance.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We had Progressive before and they increased our rates after we got new cars so we switched because it was a couple hundred dollars a month difference.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We have shopped around and found our premium is very comparable to other companies.
Date: August 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The mobile app is a great tool. It allows me to make claims, pay my bill and view all my policies in one place.
Date: July 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They communicated very clearly on what was covered on my plan. They have been respectful and the most important aspect I liked is I was able to speak to someone I understood. It did not transfer my call to another country.
Date: December 24, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We are leasing our home, so the contents of are home are covered. My son had a Civil War musket that belonged to his great-great-great grandfather that is covered under our normal policy without a rider. We were impressed to hear this.
Date: December 22, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Travelers Insurance is somehow affiliated with the company my son works for. He is able to have our premiums deducted from his weekly paycheck. We love this option!
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have not had to use customer service, other than asking about coverage for the musket. They were friendly and efficient.
Date: October 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Geico has many options for deductibles. While I haven't had to use it yet, I am satisfied with what I have heard about them and am confident I could meet them if I had to.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website is easy to use, I am able to do most of the things I want to do online such as setting up auto-pay, looking at claims, getting a quote, etc. It's just a basic website and the User Interface is somewhat traditional and boring.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
garage, fence, driveway, storage room, some contents in the house up to a certain value
Date: July 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The service was friendly and the staff was patient and knowledgeable in answering any and all questions I had.
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication is at the right amount, I don't get spam calls from them and occasionally I'll get something in the mail which is more appropriate than phone calls.
Date: July 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I believe I am paying less than other companies because I have checked into other companies and they were all more expensive.
Date: June 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The policy includes dwelling coverage and I was able to get coverage for things like the windstorm
My current premium for Liberty Mutual is around $2000 and my deductible is around $400. Compared to other home insurance, Liberty Mutual is a little more expensive but I am paying for the quality and that is what I need.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The site is mostly easy to navigate. I can see details about each of my policies. I can make changes to policies.
Date: September 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like how everything is very clear and easy to find. I think the site is neither exceptional nor poor, it is thoroughly middle of the road and quite usable.
Date: August 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have only had to contact customer service once and my issue was resolved very quickly and painlessly. I had a very good experience, never given the roundabout call looping or voice menu system, etc.
Date: November 18, 2017 Age: Above 60 Gender: Male Marital Status: Married
Premium
I recently found an offer from multiple other companies, quoting rates at roughly half of what I am paying, same coverage, for a deductible of $1000 versus $5000. Needless to say, I will very likely soon be switching insurance providers.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Liberty Mutual has been very transparent with all of the billing and other communication. I've never been confused or in the dark about anything they offer or charge me.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
My experience with the company's website and/or app is limited. In fact, I do not know whether they have an app. But from what I have seen' the website is pleasant and simple to navigate.
Date: August 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
My insurance company is prompt and reliable with regard to communications between us. I am satisfied.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is given the large deductible was and is quite low compared to other companies. With the same amount of coverage.
Date: May 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My contact with customer service is very limited. I have not had to call much. Which I consider being a good thing. It is satisfactory.
Date: September 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I am very happy, I think my rates, my premium is reasonable, my friends pay similarly. I like Farmers as a company.
Date: September 10, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
Easy to contact. They also like to reach out and make sure that we are getting the best deal from them (coverage, etc.)
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The agent communicates very well and responds quickly to any questions or concerns I may have regarding my insurance policy.
Date: August 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
What I Like about the company's website the most is that it is user-friendly. The Farmers home insurance website is very easy to navigate, It is very easy to find where to sign in, and it is also easy to see where everything is that you need to access. The Farmers Insurance app is not as easy to navigate as their website. However, their app is still somewhat user-friendly. After a little while of discovering how the app works, as with everything, the app became very easy to navigate.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Their website is easy to use. Signing up for service is also very easy and can be done through the phone or website. The website is well made and navigates well.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
I liked the ease at which I've been able to work with them on getting my car towed and asking questions about possible claims. Each time I've had to reach out they've gotten it done quickly and easily.
Date: August 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium for my insurance is very inexpensive. They allow bundling with my car insurance which gives deep discounts. I also have an auto withdraw discount. MetLife works with my place of work and auto withdraws from my check.
Date: August 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
When I called to set up my insurance the rep was very knowledgeable and kind. She gave me time to think about my decision and was happy to help once I was sure I was ready.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is easy to navigate, and I can access all my documentation for my policy, though it occasionally has glitches when trying to move from one section to the next.
Date: May 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I used to be with another company many years ago and they raised my premium for no reason. Nationwide got me a premium rate that was much less.
Date: May 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Every time I've needed to call my needs were addressed professionally, quickly, and a personal level. Everyone in the office is a joy to deal with.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
They keep me informed about changes and I've even gotten calls to help me find more discounts to keep my premiums low. I feel like they understand I'm a single working dad looking to save.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The communication I have had with Progressive has always been great. They have always been able to answer any question I have had.
Date: August 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
We haven't shopped for insurance since we bought our home, but it was the cheapest at the time. And they did offer a discount to bundle our auto-policy, which was the cheapest rate as of a few months ago.
Date: December 07, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They offer different ways to get in touch with them which is helpful depending on what I am trying to get done at the time. Have the option of calling or chatting is really nice.
