Top District Of Columbia Homeowners Insurance Companies Ranked By Customer Reviews
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Top District Of Columbia Homeowners Insurance Companies Ranked By Customer Reviews
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District Of Columbia Homeowners Insurance Company Ratings
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like the app, it really easy to pay my bill and view coverages. It's also easy to print out documents or save them to my phone.
Date: September 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
My interactions with my agent were very positive. It can be very stressful deciding all of that, he made things easier.
Date: September 22, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
It is very similar to other insurance companies in our area, maybe slightly better when bundled with other types of insurance.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The state-farm, website, and mobile app have been updated, and they are very user-friendly. I appreciate being able to bring my Id cards up at any time, as well as pay my bills on the go.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
ONE THING I LIKE ABOUT THE COMMUNICATION IS ALL THE REPS ARE TRAINED WELL AND VERY KNOWLEDGABLE ABOUT ALL THE PRODUCTS THAT ARE OFFERED
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like the fact that the company has always been prompt in the claims and procedures.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Normally other companies would have low premiums but in the long run the coverage was not that attractive, there were hidden costs.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
So far everyone I have interacted with has been extremely professional and courteous. They seem to have my interest in mind and willing to help.
Date: September 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I like that the company’s website is clear and easy to understand. Everything has information in specific locations
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I did a lot of research and I think mine is pretty low. I thought that this insurance was the best compared to others. But honestly, I am not sure of the numerical differences right now
Date: September 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I really like statefarm's customer service because they are always available and they always answer my questions, no matter how simple they are.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I think the communication has been great, I always receive phone calls, emails, even text message updates, and confirmations, I never have to worry about not being informed about something. The company always makes sure I am well informed
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have never had a bad experience with my company's customer service. I was the one who wrote my home insurance.
Date: September 04, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
FIRE, EARTHQUAKE DAMAGE,STOLEN PROPERTY, FLOOD DAMAGE,THOSE ARE ALL COVERED IN THE POLICY
Date: August 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
My insurance company has a website, but I have never used it. My payment is included in my house note, so I don't have to make a payment directly to the insurance company every month.
Date: August 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I would love for it to be less but I have no idea if it is high or low compared to other companies. Not sure how I would even find out what it would be or how much time it would take.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Wonderful customer service, every agent I have talked with has been very nice, kind, understanding, and very informed. I have never had a bad experience, the agents have been very resourceful and great
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am satisfied with my premium. It is included in my house note, so I don't have to worry about paying that every month or year.
Date: August 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Whenever I have had to contact the agent or a customer service representative, communication has always been quick and thorough, with a knowledgeable individual handling my concern or issue.
Date: August 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Sewer and drain, liability coverage, damage to others property, service line coverage, home system protection, personal injury, wind/hail, and coverage for my roof.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It allows me to get the information I need with I need it. Also, I am able to make claims on the app, which is really handy.
Date: August 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Any damages to the home due to weather or any other accidents, also theft. It also includes accidental injuries to the house
Date: August 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
To be honest, i have no idea. I feel like i couldn't get a better rate elsewhere, but the whole process is a hassle and i’ve been with the same company for 20+ years.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I only use the website to check for premium billing changes really, and very rarely at that. Their office is near to my home and I can call my agent if necessary. The website was useful when I was first searching for a new insurer, but other than that, I have no use for it.
Date: August 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
They are always quick to get back to me when I have a question.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium at this company is a lot less than it would be at another company around here.
Date: July 31, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I really can't think of something that I dislike about the company.
Date: July 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The website is pretty functional and I really like the design. I have not had any problems with statefarm's website.
Date: July 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
THE ONLY THING THAT I DONT LIKE ABOUT THE MOBILE APP IS THAT IT IS SLOW AT TIMES OTHER THAN THAT IT RUNS REALLY GOOD
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
THE DIFFERENCE IS PRICING STATE FARM HAS THE BEST PRICES COMPARED TO ALL THE OTHER ONES
Date: July 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I am able to get all the information I need from the website. I can pay my bills and change my coverage.
Date: July 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I honestly have not shopped around. I feel that I am getting a good value for protecting my home. I feel that I am paying for quality insurance coverage.
Date: June 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like that the website and app are easy to use, easy to understand. I like that I can talk to a live agent at any time. I think they have great customer service and they understand me. I have no negative things to say at this time regarding my experience
Date: May 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
For the most part, it has been okay. Except for a few times a couple of years ago. We had some damage to our house that they did not fully cover. They also required us to paint our house one time.
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The insurance office that holds my home insurance is very flexible in communication. I can text, email or give the office a call.
Date: May 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
ONE THING I DONT LIKE ABOUT THE COMPANY CUSTOMER SERVICE IT TAKES THEM A LONG TIME TO PICK UP THE PHONE AND RESPOND AT TIMES, OTHER THAN THAT THECUSTOMER SERVICE IS ONE OF THE BEST
Date: May 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
Ever since I got this insurance, this company has been on my side and I have never had any problems with my coverage
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have never had any dealings with customer service through Citizens Insurance Company directly, only through my insurance agent who handles all the dealings.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have never had to call the company so I do not have any experience with customer service. I have never interacted with them.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The agent was very friendly and helpful. He told me what he thought I needed in coverage to make sure I had what I needed.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
medical payments for injured individuals, damaged down by trees or any other act of nature, loss of use, also covers any damage done to neighbor's home if my tree falls on any of their property.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction with the company is decent. The agents that I have interacted with try their hardest to resolve the issue immediately, although one issue did linger for a few weeks before it could be resolved.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It's easy to use and understand. It has a very simple layout and they have assistants to ask questions to if you have any questions and answer them reasonably fast.
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The local customer service from my agent was/is excellent but call the customer service the number usually has high wait times.
Date: September 21, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium that I have is fair for the house and coverage I am getting I saw some that were double the amount I also saw some that were slightly cheaper but might not offer as good coverage.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Living in NYC I know we pay more than average and would like to see that come down some. The other insurance companies offer a little bit lower price but it not as good as coverage so I rate an average rating for Allstate.
Date: September 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
They always answer your calls when you have questions. They also have assistants on their website that will answer questions for you whenever you have them.
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I always had great service every time I talked to the customer service people.they helped me with everything I needed help with
Date: September 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Customer service has been good to me and they always answer your questions and make sure you understand your policy. I've never had to file a claim so I'm not sure how they do during that event.
Date: September 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
Overall, I like the company's mobile app. It is very easy to use and it is straight to the point in providing the information that I need, oftentimes without me having to log in to my account.
Date: August 24, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
I like the company website for how easy it is to use and to find info that you are looking for
Date: August 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium is somewhat similar to what was being offered by other company's but my loan provider would not accept the other offers, that is why I chose my current company.
Date: August 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Customer service is very quick to answer the phones even on a Sunday. They try to work with you and find the answer to your concerns. Thankfully we have a local office so we can go there as well.
the premium is very reasonable and gives me help that I greatly need money wise.I love Allstate for everything they did for me
Date: June 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like the ease of use. I like that I can print documents and policies right off the website. I like how it tracks how my driving is with the chip.
Date: May 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Allstate's website seems to undergo frequent changes. However, its current layout is very user-friendly and i am pleased with it.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like that Local customer service sends out emails with updates. I don't like how the company just bills for the additional premium increase without too much notice.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I think Allstate Insurance is one of the best Insurance companies and I highly recommend people try them out.great company
Date: September 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I get regular updates at reasonable intervals about important events, without the spam sales pitches. It's enough to know that they are communicative without being overwhelming.
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Customer service is great and the agents are nice to work with. They are available 24/7 which is a nice touch, but not worth the extra high premiums.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I feel very good about my premium. I've shopped around and found that my premium is on par if not a bit lower than most other companies would offer. It would be even lower if we bundled our car insurance with it, but we are also happy with our car insurance so not quite ready for that step yet.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Every time I call or have to make contact with them, they are very helpful and go out of their way to help me with what I need. They are quick to respond and always have an answer -- or can find one quickly.
Date: August 11, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
My premium is very affordable and paid through my mortgage escrow, so I never even have to worry about it. It gets paid automatically, plus the amount of the premium is very low, all things considered.
Date: July 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
Farmers is a higher priced insurance company that does not provide any extra coverage than any other insurance carrier.
Date: July 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
Pretty much everything is covered by my policy, from damage from weather damage to injuries that would happen on my property. Whether a tree falls on my mailbox or a hail storm damages the roof, I'm covered.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that the information about my insurance can be just a click away, and any problems I have I can go to their website and look up the information I am asking for.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I'm not even sure that my insurance company has a an app, and their website is very old school. You can't login or set up a profile -- it's jut got basic information about who to call and when.
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The app tries to be a do it all with nothing really working. It is more like a tracking/advertising app than anything.
The claims portion is just a photo taker that can't actually evaluate damage. The quote section always says to call your agent.
Date: May 30, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
The agents are friendly and can help me quickly when I call with out hassles.
Date: May 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
This premium is lower than other premiums in my areas. It has gone up a bit, but it is still cheaper than other premiums out there.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I really like that I can look up, increase and/or decrease my coverage limits. You can file a claim 24 hrs. A day 365 days a week with the app and I can pay my bills anytime they're due.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
It is good. You have to sometimes call and say to them you need an English speaker.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the company's customer service. They have always been very helpful even when i bug them with dumb questions.
Date: September 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
the premium seemed about average compared to other companies we checked, of course, we wish it was lower, but overall I am satisfied with the premium and our coverage
Date: August 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The company's customer service has always been helpful, not only in assisting me with questions and inquiries but reaching out to me to see if I need help with anything.
Date: January 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Easy to use, very functional, clean interface, the information within the app has proven very helpful in the past, the ability to add or remove and change parts of the policy through the app
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I like the interaction and communication from the insurance company. They are clear and concise, friendly and informative. I have not had a bad experience talking to them.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
three Lcd's, appliances, the home itself, the grounds, damage to neighbors property, medical expenses due to injury to the property, natural disasters, miscellaneous items in a home
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I really like how friendly and helpful they are. You aren't left on hold for a long time and can get an actual person pretty fast, have never had to file a claim but wouldn't want to with another company.
Date: September 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Have never actually got a quote from another company. I'm happy with our service and the agent we work with and would stay with them even if it was a little bit more money just because of how friendly and helpful they are.
Date: September 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
They seem to want the customers to do all the work on their website when they want to make changes or look things up. This is another example of a company telling the paying customer to "go to our website, its convenient" when in reality they are pushing the work onto the customer so they can reduce staff and save money.
Date: August 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
It has been cheaper but over the last several years it has been creeping up. I am going to shop places this week to see if I can find a cheaper rate. No claims and it continue to increase.
Date: August 21, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
The communication is good, have never interacted with them in person. Like I said before they are friendly and always very helpful.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have never used the app, the website is a little confusing but was able to log in after some time, view my policy and make a payment which was nice and convenient especially if I forget and it gets close to the time it is due.
Date: December 26, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our insurance is supposed to cover the cost of everything we have to replace. From home to our clothes and belongings. Only to replace and current value, if the value of things goes up considerably we would have to build a smaller house.
Everything in my home is covered. I asked many times about what is covered, and I was assured that all of my belongings as well as the exterior and interior of the home is covered
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It was slightly higher, but any lower priced insurance companies required "bundling" with a car insurance, which was substantially higher than my current car insurance. This means that although the home insurance premiums were slightly higher, i ended up paying less per month for home and auto insurance through them
Date: August 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like how easy it is to use. I never have a problem finding anything online, including all of my policy documents and contact numbers for my agent.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have had no issues getting in contact with anyone in customer service. They are always friendly and always find the answer to my questions
Date: May 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I like everything about my insurance company. In addition to reaching customer service over the phone, I have used chatting and e-mail to contact them when needed. Responses are always prompt
Date: September 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is very professional and I'm treated pretty nice and fairly during my contact with Geico. My questions are always answered and they make me feel welcomed compared to other services that I used.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The interaction is very brief and to the point. They waste no time in telling me what I need to know as well give me advice on certain situations.
Date: September 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It is easy to use and the interface is nicely laid out. I have had no glitches or errors and everything runs smoothly.
Date: January 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium is fairly priced and somewhat inexpensive compared to others so I cant really complained too much in regards to this.
Date: September 22, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
My previous insurance company offered a lower premium but they are no longer writing policies in this state. Bundling my condo policy with my car insurance offered the best rate for the same coverage.
Date: September 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have not had any interaction with this company regarding the homeowner's policy. I have dealt with a local agent who has been very responsive and answered all of my questions especially as I changed companies.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is easy to use especially for viewing the policies and making a payment. It is also possible to file claims and track them though I haven't had to use this feature.
Date: May 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I used customer service at the company several years ago to report a cracked windshield on my car. The representative was knowledgeable and made the claim process simple. She also provided the names of several dealers in my area who would replace the windshield at my workplace and then bill directly. I did use one of them and was very satisfied.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have only had one interaction with the company as I have never filed a claim, but it was a positive one. I called the company directly about a question I had regarding the premium. The first person I spoke with had the information I needed and everything was taken care of promptly.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They all seem like knowledgeable people who are willing and eager to help. That's all you can really ask for when dealing with an insurance company.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
It just seems high given the location and what I read about comparable policies. I went through a broker and he assured me that Westfield was the cheapest. Maybe my credit score isn't the best, I don't know. But I would like to be paying a few hundred less per year than I currently am.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very bare bones. It tells me how to go about filing a claim and the backstory of the company, but not much else. It doesn't give me any information on how to lower my premium or improve my home's value. I would like to opportunity to be able to create an online account and track my premiums over the years as well.
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
What i do not like about the company's website and mobile app is that it is a bit confusing for those, which may not use technology all that much. To the initial user, it is very overwhelming. There's so much "stuff" on the website especially; the app is somewhat more user-friendly, but not much. I actually had to call the company instead to answer my question that i should have been able to find online, however, it was quicker to call even though i had to sit through a phone recording before i got to talk to an actual person on the phone.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like that their website it is easy to read and understand. I can request a quote from the site and could even file a claim if I needed to. It also gives me clear contact information so I can get in touch with someone from the company.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
They are always on top of things that really matter. For as long as I have had their insurance (annuity) they never make mistakes. They are on top of everything which makes them different from other insurance policy companies
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is very cheap compared to my experience with another insurance company in the past. They are very friendly with their clients and offer different payment options.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
Easy to use their website and offer me different options on what I am trying to accomplish. They also have ways of contacting them through a there website which is nice also.
