Top Louisiana Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Louisiana homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Louisiana Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have been pretty satisfied with my home insurance company. I have not needed to utilize their services yet but have had them for years and use them for other insurance purposes like car.
Date: September 18, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have never had any problems contacting my State Farm office. There is a very kind gentleman that works there that always answers my questions promptly and satisfactorily.
Date: September 13, 2019 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
When my wife and I purchased our home in 2016, we looked into three different home insurance carriers and soon discovered State Farm had the most to offer in terms of offerings and cost associated with those offerings.
Date: August 24, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I switched from Geico to State Farm 2 years ago. So far so good. I did the switch because Geico kept increasing the rate.
Date: August 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have never had to use my home insurance, but i do have automotive insurance with the same company and their customer service is wonderful.
Date: November 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am able to keep a low deductible with my premium compared to other insurance companies when I shopped around for the same price others offered the same premium with higher deductibles.
Date: October 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I used to be with another company and Safeco came in under the cost of the other company, with greater coverage and an additional umbrella policy.
Date: September 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Anytime I've had to call, which is rare, but I can leave a message with a secretary, and I will get a call directly from my agent within an hour. You can't beat service like that.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The monthly price we pay takes a big hit on our salary each month. We probably could get a better rate elsewhere but I have to know our agent since I was a little boy (over 40 years ago).
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They are always kind and clear in their communication and take time to be personally invested in each phone call. I've never had a bad interaction with them.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared to other companies they are providing really good coverage and fewer deductions with very low-interest rates.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
There is nothing that I did not like about the company because it is really good at its services and policies.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I don't need to contact them often, but when I do, I'm able to get someone on the phone right away, and they can always answer my question.
Date: September 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It states clearly what is covered under our policy and that information is easy to find online and through the app. It also tells us what changes can be done to get lower rates.
Date: September 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I haven't compared in a long time, but when I did, the rate was much lower than the coverage I had from another company.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I GET ENOUGH COMMUNICATION. I GET AN EMAIL FROM THEM EVERY NOW AND THEN WHICH IS EXACTLY WHAT I WANT.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It's higher than I would like and higher than the majority of their competitors but I know what I'm getting for my money and I have peace of mind that if something happens, I'm covered.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They are always nice and polite and are always willing to answer any questions that I have. I couldn't ask to be treated any better.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
HAVE NEVER HAD A PROBLEM WITH THEM. JUST CALL THEM UP ANYTIME AND THEY ANSWER ALL MY QUESTIONS.
Date: September 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Everyone is friendly, they return calls promptly and always make sure we understand everything about our policies. I never feel like they're trying to get me off the phone or up sell us at all.
Date: August 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are always easy to contact and are always willing to answer any questions that I may have. They also call several times a year to check and see if everything is okay and if we are interested in changing our policy in case anything has changed over the last 6-12 months.
Date: August 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I can't really say there is much of a difference, maybe fifty or so dollars but they were near the lowest and I have a better history with State Farm than others.
Date: August 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
To be honest, we chose state farm because we liked talking to a local person that we knew. We actually had to switch agents at one point because we could not get anyone to call us back or return emails. But for basic information about our insurance company, the website suffices.
Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Most things are covered, although all companies have a number of standard exclusions. But we are covered against most kinds of damage, except those caused by earthquakes, floods or war.
Date: August 14, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I have never had any problems with Travelers customer service and I enjoy talking to them when I do have to speak to them. Customer service has always been pleasant and very thorough.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
There really is nothing special about the site and as far as I am aware there is no app for homeowners, maybe auto, but we don't have it. Either way, there is no way to look at our information on our policy online
Date: August 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The interaction is all done over the phone, which can be a bit time consuming but the people at the agent's office are always so polite and easy to talk to. My agent sometimes answers the phone and I have known him and his family for all my life.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Our initial experience was not good. We did not receive prompt attention and the issues we had were not resolved. However, switching to a different agent within the same company seems to have worked, and the communication has been much better recently.
Date: August 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
Every couple of months they send a survey out to you so they can try to make their company better off of your survey answers. There also isn't too long of a wait when you're trying to reach them.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The company is really good. I like its services very much, they are really trustworthy, and they are really good at everything.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
What I use it for is to pay bills, although I generally do that only for auto insurance. The site is easy to navigate.
Date: July 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The office of my agent has always provided prompt and professional assistance. There is always someone to talk to and they are very personable.
Date: July 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that I can get online and find all of the info I need. It tells me everything I need to know. I can find my balance, find my bills, and find if I have a claim. I can get the phone numbers I need I can even add a new vehicle online.
Date: May 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I wish it was more digital, all the paper is annoying, hard to keep track of and bad for the environment. Otherwise, they are clear and polite with their communications.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The coverage I have is a bundle deal with cars auto insurance so my premium is lower than other home insurance.
Date: March 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I tried to use it but it seems like most of the transactions I need to make, involve talking to a real person. I rarely use their app or website for anything.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I really like interacting with and communicating with the insurance company they are really very approachable and very supportive they receive us with a smile all the time.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
they offered me many options for deducible and mad it very easy to adjust my policy to what i need.
Date: May 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
this insurance is the best it covers almost full cost so I don't even have to worry about natural disasters
Date: February 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
We rarely use the Progressive app. We've chatted with a live customer service rep before online and that was an overall good experience.
Date: February 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They were responsive, knowledgeable and I didn't have to wait long on the phone last week when I called them.
Date: February 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Phone waiting times can sometimes be long. I prefer to use a live chat representative online because I usually get my questions answered a lot quicker than I would on the phone.
Date: February 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Our insurance coverage provides for loss of use of our property, it covers full replacement cost for our contents and it covers our contents that are also stored offsite.
Date: February 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Our home policy gives us coverage up to $25,000 in losses. For $25,000 in coverage, we pay an additional $27/month packaged with our auto insurance policy.
Date: February 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Looking into other home insurance policies, Progressive seemed to be the cheapest. I'm assuming it is because we packaged our home and automobile coverage together, which made it cheaper.
Date: February 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
It s little higher then what I think it should be so I do plan to shop around more next time. I also wish we could get discounts for investing in a new alarm system and Nest smoke alarms.
Date: February 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I was able to log in and get the information I needed pretty quickly recently.
Date: February 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Customer service responds promptly to emails and phone waiting times are usually not too bad depending on the time of day. The representatives that I've dealt with have always been helpful, knowledgeable, and pleasant.
Date: February 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Everything went well in my chat and she was patient enough to find the answer to questions she didn't know or if she wasn't totally sure about.
Date: December 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
at some points, it just seems too good to be true but I just pray and hope for the best always
Date: November 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My insurance company offers new discounts to me every year that I am with them and give me the best deals possible, they call me every couple months to see if anything has changed to see if there is any new way to save me money
Date: October 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
There is nothing like negatives about their service. They are very good in all the aspects
Date: September 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
It was very much less and it gives more benefits. They give more customer friendly customer service and gives more support in all the ways
Date: September 17, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
I am very satisfied with the communication aspect of my company, They always call or send a letter/ text when any policy changes come up or even if there is a storm coming in (hurricane area).
Date: July 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are very much helpful and give us a good service and in a humble manner
Date: March 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I received quotes from other companies but I could not find anyone that offered as good of a price. Other companies were much higher for much less coverage
Date: March 15, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
I like the website because it is easy to use, everything is very easy to find.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have spoken to customer service on a few occasions and they are always very helpful and fast to find solutions to issues that I have had. They are also always very friendly.
Date: September 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I am very happy with the choices I was provided and the explanations of the coverage. Compared to my previous company Liberty Mutual is able to provide better coverage at a better price which is great.
Date: September 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I don't get much communication. I get one email about every six months asking me to refer and then I have recently started getting one about combining your auto and home. Which I already have. So I just ignore them and go along.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I'm covered for the basics.Not all the coverage that we would like.But you need insurance in case of a big problem.
Date: September 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
Customer service is usually very good. They are knowledgeable and helpful when I have questions. The reps I've dealt with are very quick to respond to questions through email, too.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The company has a very friendly staff. They answer questions at my level and enjoy helping me to get the best service I need. They are mannerly as well and efficient.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I can tell you because it was just two years ago I was pricing policies and premiums that what we have is an awesome premium. I contacted at least 6 companies primarily about auto policies because I was adding anew teenage driver and priced everything including the home to keep all at one company.
Date: August 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
As I said above, I truly liked the experience of sitting down face to face with agents and being able to see the concise information needed to be able to look at someone while discussing everything and questions answered was pleasant!
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I have only been on the website a couple times looking at information for our auto policy and it seems to be a good site. It was easy to navigate and had info I needed.
Date: August 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I've done comparison shopping. Insurance is expensive no matter which company I use. LM gives me multiple car discounts and college alumni discounts so that helps a little. I am not opposed to shopping around again though.
Date: August 11, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
When you talk to them you get put on hold.After being on hold you go through a long procedure to get a straight answer.
Date: August 01, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
I have not looked into premiums at any other insurance company to compare. I just have not had the time and I had the fear that I would be comparing apples to oranges. If I knew that I could sit down and compare line by line I would do so. Plus sometimes insurance companies say you will pay something and when you sign up what you actually pay is different and they will say that's based on claims.
Date: July 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I would say that the coverage is basic.The price is the best part of the coverage because it's a cheap as available.
Date: June 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Communication is very good. I've only had one storm damage claim and it was taken care of quickly and efficiently with no problems. They seem to care about the individual needs of their clients.
Date: June 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am not sure exactly on the amounts I do not have the policy right in front of me but I do know we are covered for pretty much anything including liability because of an additional umbrella attachment. We have a great policy.
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I don't think it's that easy to use.Very complicated but better than nothing at all.More information should be available.
Date: March 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is easy to use so if I want to make changes to any of my policies I can do it online. They are bundled together on one site so I can see each policy and billing statement separately. I don't really find any problems with it.
Date: January 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Customer service is great because they want to get you as a client and wrap you in. Then when you call to make a claim they are super nice and friendly. But the issue starts when you make a claim and get an adjuster who doesn't make sure the work is done or even done correctly. They just don't care.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
We had mold and got zero help.They wouldn't give us one penny.This was very disappointing coverage is not as good as it should be.
I have nothing bad to say about the customer service. I did like that it was nice to sit down with actual agents and go over everything . They were very clear and concise.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The house is covered and the land. It is a policy that pays for the current value of the property not just what I had paid for it.
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I feel our premium is decently comparable to what other companies were offering. The deductible is slightly higher, but overall I feel they offer a good deal for a good price.
Date: September 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
I realize that I pay very little monthly but the deductible is way too high compared to other insurance companies.
Date: November 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Allstates customer service is one of the best on the market. Sometimes it takes a while for a representative to get on the phone with you. Sometimes the wait is 20 minutes or more
Date: October 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I feel that the premium for my house it more or less comparable to what other insurance companies could offer me. I think it is a bit high, but the payment is also rolled into my monthly payment so I don't really notice.
Date: October 04, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The company has always been helpful and gone above and beyond when we need something. They answer the phones quickly, look into anything we might need from them, and get back to us with answers in a timely manner.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like Allstate's website and application, it is always there if I need information. It also provides almost all the information at the touch of a button. I especially like the app where I can have the card on the application instead of in the car.
Date: August 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I like the interaction and the communication I have with my insurance company. They are always there for me when I need them and always very willing to reach out to me with anything they need.
Date: August 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have never had an issue with the customer service of Allstate. Their call center customer service is great and the local agent contacts also get to deal with.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I have had nothing but positive experiences with my insurance company's customer service department. They have always answered any questions I had and gotten back to me right away if there was a problem.
Date: August 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the mobile app and the website for my insurance company because it makes paying my bill easy and I can quickly access my policy and look anything I need up.
Date: June 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It's not much lower than my previous company, which didn't offer any bundle discounts. The bonus, for me, was that the earlier premium was through a company that was very difficult to reach for questions, they provided one mailing a year and no way to monitor, alter, or check in on what's going on. The previous company was a broker for the actual insurance agent. The small discount was worth the hassle to be able to actively interact with my policy.
Date: June 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have had nothing but positive experiences with my insurance company's customer service department. They have always answered any questions I had and gotten back to me right away if there was a problem.
Date: May 07, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
Communication is good, I get regular emails from Allstate. I also get personalized calls from my local agent. There is a little room in the communication about what is going to happen to your rate when it renews but they are usually pretty good about that too.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
My homeowner's policy covers the dwelling, other structure, medical payments if anyone is injured at my house and would pay for us to rent another home while significant repairs were being made on the home.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like that Allstate's mobile app is easy to use. It is clearly laid out and a simple design. The only thing I hate is having to remember my password every time that I log in. They do make it easy to use when you are logged in, though.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication is fine and all, but I will say I hate getting spammed with advertisements every time I get an email or a postcard from the company. I mean I'm already signed up with the company, leave me alone already. Just my two cents.
Date: October 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is fair compared to other companies. I get to choose when to pay and this helps a lot with my other bills. The deductible on the other hand is very high which I am okay with.
Date: October 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
My experience with my home insurance company service has been okay. No major issues. However, I would rate it about 3.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The deductible compared to other home insurance policies is lower. I get more for my money with geico.
Date: June 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I haven't researched any companies that may have a lower premium since I bought this coverage. It's time-consuming and the rates given aren't always all-inclusive.
Date: May 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I feel the same way about my home insurance customer service as I do about my car insurance customer service. Very helpful, friendly, and they follow through with on sending ID cards, policy copies or whatever was asked for in a timely manner.
Date: April 03, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
There isn't anything I don't like about the customer service. They have always been helpful, very courteous, and have answered every question even if I asked more than once.
Date: October 04, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I have not interacted with them very often but the one time I did they were very professional and answered me politely. I would contact them again in the future.
Date: September 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is roughly the same but slightly lower than other competitors. This is the reason I went with this company.
Date: September 13, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
I think the premium is very reasonable and cheap in comparison to how much my friends and family pay for theirs.
Date: August 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Loss of structure due to fire or other natural causes, liability for accidents on the property, coverage for contents of the home and furnishings as well as loss of use coverage.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have never used the company;s customer service so I can't really rate it. AT this point I assume it's likely a 3 out of 5. Most insurane companies have poor customer service.
Date: March 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I really haven't interacted withe the company as I purchased the policy through a broker so I didn't have to interact withe the company itself.
Date: January 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have never had any issues with the customer service and think they are some of the best I have had in a long time. I would not change them.
Date: December 28, 2017 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I have never bee to the website for the company that holds my policy and I highly doubt they have a web app.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like how clean and upfront the website is with its language. It makes it far less confusing and I like that a lot.
Date: November 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
Falling objects
The weight of ice, snow, or sleet
Flooding from your appliances, plumbing, HVAC, or fire-protection sprinkler system
Damage to electrical parts caused by artificially generated electrical currents (such as a power surge not caused by lightning). But damaged electronics such as computers aren’t covered.
Glass breakage
Abrupt collapse (say from termite damage)
Date: October 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
My agent is nice and professional. He came to my house at 3 am once when I had a water leak.
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It is easy to navigate and find what i need to when i need it. I have never used the mobile app, only the website.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
i know my current policy is cheaper and has less frills. as i get older i am more comfortable knowing how things work and i dont need to pay for a lot of extra fuss.
Date: September 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
fire, storm. all exterior and any itemized interior. flood situations are handled based on fault or negligence.
Date: August 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
they made the process of getting started very easy and are good about keeping me up to date with change possibilities.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
well there is no office in my location and i knew that going in. i cant complain because i made certain accommodations to achieve my price point.
Date: July 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
so far it is only good for making a payment and reminding me when i can refinance or make changes. i have not used it for a claim or to contact anyone.
Date: May 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I THINK THAT IT COULD BE A LOT BETTER THEN WHAT IT IS, IT TAKES A LONG TIME FOR ME TO FIND WHAT I AM LOOKING FOR, WHERE THE LAST APP I HAD I WAS ABLE TO FIND EVERYTHING NO PROBLEM.
Date: June 29, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I shopped around for insurance with a lot of different companies and travelers was the cheapest and offered the most coverage.
Date: June 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I am able to contact one person and I am able to reach them through email. Most places do not have an appointed rep and you get stuck on hold because the only way to reach them is through the phone.
Date: March 31, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They were slow to get back to you but very thorough. You have your own representative so you speak to the same person each time.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
My insurance rep is located one mile from my home. I deal with him on all of my issues, so it is nice to know who I am dealing with. Eric is quick to respond and is always available. He is also in the community and at social events. It is really good service when you see your agent and they buy you a beer for being a good customer.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I had State Farm and the premium was substantially more. I have been happy with Country as they offered better coverage at a much lower rate. I have seen cheaper insurance, but it was unknown companies that I have a lack of trust in.
Date: June 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The app is personalized to my agent in town. When I log in, it directs me to my policy and me local reps information to ensure seamless communications and to allow me to avoid working with people I don't know.
Date: May 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Travelers sends a few things in the mail, but not enough to overwhelm you. I feel they communicate very well and keep you informed of what is going on and how it may affect the consumer. As well, new products or changes that may affect you. They do well in communications.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Same insurance, Liberty Mutual, we have it bundled. The customer service is okay, just okay.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are actually extremely responsive and have always been able to help me solve any of the issues I am having. Any time I have to deal with them they are extremely wonderful to work with, its rather surprising.
Date: September 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think that my premium is decent. It is currently bundled with our mortgage payment and really is affordable.
Date: August 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I don't generally use the site very often, but when I do, it is very easy to use. I think that it is simple to navigate and easy for anyone to use.
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I am satisfied with my current premium. The same policy with Farmers insurance was $2400 compared to $1500 with USAA. The many discounts are greatly appreciated.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have not had to use the customer service yet because we have to use our home insurance.
Date: June 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have not had to interact with the insurance company yet therefore, I cannot accurately judge this yet.
Date: October 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
It seems in line with what all my friends and family are paying for similar houses with similar coverage. I have never seen a better rate then i get.
Date: August 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like the company workers so much, they always talk about the kindness and solve all my question and problems without any rejection, there are no dislikes
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
American Family agent is always there, ready to help you protect what ... His team are very through and will continue to be my auto insurance company!
Date: July 28, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have called with several questions over the years and I always get a prompt and friendly response. They have never made me wait for an answer either, they get me the info quickly.
Date: May 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They understand the person's needs Assist in developing a good relationship Easy to speak to.
Date: September 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I do not dislike anything about their customer service department. I normally email customer service and they respond fairly quickly, which I like, appreciate, and expect from a customer service department.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I was with State Farm before I switched to MetLife. I began comparing rates with other companies when I noticed that State Farm continued to increase their premiums little by little. My parents and I had State Farm for many years and we have now both switched.
Date: August 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication with the insurance company has always been good with MetLife. They have taken care of the different questions that I have had in the past and continue to.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that their website is very interactive and you can tell that they have employees dedicated to keeping it up to date for customers and prospective customers.
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I honestly couldn't give you an accurate opinion on this part. I have not looked that far into the policy. I would assume it is as comprehensive and competitive as the others.
Date: September 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like this app. Easy to use options are clearly visible. Can see the easy accounts page. Some options are not in the app it’s a dislike.
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
They give information about our details, and they can easily convey our doubts about the plane. The transaction is good
Date: May 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
We had both our auto and house insurance with another company for twenty years and through the recommendation of a friend went with AAA and saved hundreds of dollars.
Date: September 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I really like their customer service. They work with me until the problem is solved and information about anything that will help me in my situation concerning my home.
I like it that they aren't calling and emailing me all the time. If I have a problem, I contact my agent. Anything else, I can handle on the company website.
Date: July 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like Safe cos website because it's easy to use and prevents me from having to make a phone call and hang out on hold. They are quick and simple for a 65-year-old person.
Date: June 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
It's terrible, but the part I like best about Safeco's customer service is that they leave me alone. I bought my policies through an independent broker, so I don't call Safeco. The broker leaves me alone, too!
Date: April 26, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
most of them were from out of the country and they didn't speak English. even when I asked to speak to a manager, they didn't speak English either.
Date: March 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
the mobile app didn't have any helpful or useful information the website was hard to find and slow. there was no contact information.
Date: December 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
they are lower by 20$. and I had to go through a lot to fix my home. the adjuster never showed up when he made appointments and I could never get an appointment.
