Top Maryland Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Maryland homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Maryland Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 30, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
USAA is really good at taking care of all of home insurance needs. They're timely and care about the DOD and they're dependents.They have reimbursement options available and their customer service is always good to me
Date: October 28, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My wife and I chose USAA for our home insurance because they are responsive and always answer our questions fully.
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Some time is about the quality of service, no what the insurance promise, because when other insurance offer something, and something happens they make it challengin to do the claim
Date: October 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have been extremely satisfied with USAA. They provide exceptional customer service. My roof had to be repaired due to storm damage. The company was efficient with the payout.
Date: October 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
My insurance company responds to my needs when I need them. They do not bug me with unecessary services that I do not need or want.
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
USAA's premium is fair and the deductible can be adjusted to a range you are comfortable with. The premium is unmatched in the industry.
Date: October 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
USAA has provided us with excellent service. Anytime we have had a need to file a claim, they were very helpful and expeditious.
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
This provider used to be the best in the business, great service great rates top tier coverage. Now they are still good at service but rates are sneaking up to market value so there isn't much benefit using them.
Date: October 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Other home insurance policies from other companies make it very difficult to get the right amount of coverage for the amount of deductible I have to pay with my the different options and low deductibles
Date: October 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
i like it so much and i like the facilities in the usaa home insurance company
Date: September 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I have always had great service form USAA. Everytime I have had to call them they were always prompt and courteous. I know that when I need to call them they will provide great service.
Date: September 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Their customer service is a 4. Sometimes it is hard to reach them, but once you do they take care of your every need and answer every question you have.
Date: September 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Hands down Usaa is the cheapest provider for our whole package. We could find cheaper options for part of our needs, but the discount we get by bundling coverage makes it significantly cheaper.
Date: September 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I trust that USAA has the lowest possible deductibles and prices. I do not even bother to check and compare. USAA serves those that serve our great country.
They are great to answer questions, help me be certain that all of my possessions are covered. They have been able to increase my covered by bundling, which actually saved me money.
Date: September 20, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
USAA is very good insurance. It is mainly concerned with members of the military service and their family members. They offer fast assistance as well.
Date: September 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the deductible isn't the best but they are probably the best when it comes to using them!
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I love the customer service from USAA because they are easy to get a hold of and take care of my issues. I do not need to worry if someone will be there because they are where I need them.
Date: September 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
policy is great, coverage is maximum while my rates are reasonable and affordable. They worked to find a custom plan for me rather than forcing something down my throat to maximize personal profit
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The deductible, while low, is still really competitive. Same goes for the premium.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Excellent customer service. Attentive to all needs and concerns. Customer service agents are always professional and kind and helpful. They explain everything and make sure I understand.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Their customer service is awesome. They are always very friendly and helpful. They are always very on top of the claims and are quick to respond. They always try to make everything as easy as possible for us.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
USAA EMPLOYEES I FEEL GO ABOVE AND BEYOND TO MAKE SURE THEY ANSWER ALL CONCERNS AND CORRECT ANY ISSUES IN A TIMELY MANNER.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They are easy to deal with and very friendly. USAA makes it easy to keep track of your claims and are quick to answer any questions you have. There is even a way to keep track of things through the app/website without having to talk to someone. Every time I do need to call and speak with a representative I find them to be knowledgeable and helpful.
Date: October 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have no complaints about USAA customer service. They are always kind, professional, and aim to please. I have been a customer for 14 years and have yet to have a bad experience with them.
Date: October 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I know I'm getting a better price with USAA than I would elsewhere because anytime I shop around for a new insurance policy it turns out to be more expensive for the same coverage.
Date: October 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Don't usually have to interact with them. Haven't had any claims.
Date: September 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Top notch. They are quick to let me know about any change in my policy, any updates to their service or terms, and always seem to be making a great effort to keep me in the loop as a customer. I have never had any major issues that required using my insurance yet, but I have no doubt their communication in that type of situation would be just as good.
Date: September 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium is low, though I have hunted around and found lower. I don't just feel like going through the process of changing it.
Date: September 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The company���s customer service is extremely friendly, approachable, and helpful when it comes to their insurance products. They helped us with everything during application and spent a good portion of time to ensure we understood our policy thoroughly.
Date: September 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
The web site and mobile app work well, and I can find most things I need on them. They are a little complicated at times, although I am able to find what I need.
Date: September 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
It can be very confusing just to know what the actual premium is. I wish they had clearer language in their documentation.
Date: September 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Communicating with our company has been seamless, they are extremely responsive and return voice messages and e-mails in an expeditious manner, which has shown us that they value our time as much as theirs.
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The website is easy to maneuver through. It has lots of links describing what it does so you know you are going to the right place.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am part of USAA because my whole family is, so it was just passed down to me.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Great customer service. I would say that is the very best thing about USAA. Not only great rates, but they are always there for me.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
We shopped around at a few different locations for our premium and we got it from our current provider for much cheaper and the coverage was a lot better. While our deductible is pretty high, in our opinion it isn't a bad thing to have it set aside for emergencies, to begin with so while I found it annoying to have that looming over our heads we adapted.
Date: September 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
IM NOT OVERLY HAPPY WITH MY PREMIUM WITH USAA, I FEEL IT IS TOO HIGH COMPARED TO RATES MY FRIENDS PAY. I HAVE A POOL THAT I FEEL MAKES A DIFFERENCE. I HAVE NOT SHOPPED NEW POLICIES TO COMPARE
As stated above the company worked hard to get me insurance with them and did their best to get it for me at a price that was about the same as other companies. They are an awesome company.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Whenever I've contacted USAA, I've gotten a prompt and detailed response. I appreciate them going the extra mile when it comes to customer service. They seem to understand that is the best and easiest way to keep customers happy and prevent churn.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The insurance premium is on the high side compared with other providers for the same insurance coverage. The service is good, though.
Date: September 12, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The customer service is great. Anytime I have any question, I can call the representative and he or she is willing to help me.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They honestly just good in every category and I am happy with the interaction and communication
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I LIKE THE FACT THAT MY INSURANCE COMPANY LOOKS OUT FOR MY SATISFACTION. I HAVE NOT HAD TO USE THE COVERAGE, BUT I FEEL THAT I WOULD HAVE NO PROBLEMS CONSIDERING THE LEVEL OF SERVICE I HAVE RECEIVED FROM THEM THUS FAR.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the USAA website because it's very secure and I don't have to worry about someone stealing my login information. They seem to take the security of my financial and personal information very seriously, and I can really appreciate that.
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like that fair notice is given to update/renew my policy when the time comes. I also like the yearly profit sharing award that is given to all members at the end of the year. It makes my January bill quite low.
Date: August 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium I pay is by far the best that I have seen and looked for. I have called around other companies and they cant begin to match what I get from USAA. They understand how difficult military life can be and do everything in their power to help.
Date: August 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They are always easy to get a hold of, get connected to a real person fast. The only issue I’ve had is random premium increases with no explanation, not even so much as an email. I feel like if nothing changed they should at least send you an email explaining why.
Date: August 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
It is easy to reach someone by phone. As our claim went on they would often call and make us aware of something and then follow up with an email as well as documents available on the website
Date: August 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
USAA's customer service is one of the best I have ever dealt with. I never have to wait on hold and whenever I have had to call to deal with any type of issue, they are prompt and treat my issues like they are actually important and don't just treat me like I'm an account number written on a piece of paper.
Date: August 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
As stated before, the customer service is second to none. I hardly ever have a long wait time and I always get friendly representatives.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
MY DWELLING IS COVERED IN INSURANCE POLICY. STRUCTURE, POOL, AND OUTBUILDINGS ARE COVERED FROM DAMAGE. ALSO ROOF REPAIRS.
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
When I've had to put in a claim with my insurance, they've responded right away and helped me without giving me any problems or fighting me over the situation.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
It doesn't take long to get to them and they are always super friendly. They don't just take care of what I need to be done, they will actually try to have a conversation with me and they sound completely genuine.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
They make it easy to keep up to date on your policies and will send out reminders in the form or snail mail or email. Adding additional coverage is easily done through the app/website.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I think it is a pretty decent price for what I get. It is military discounted. I feel like I get everything that everyone else does but with a much lower price tag. I don't think anyone else offers a lower price.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My insurance policy covers damage such as stolen property, fires, storms, and hail. It also covers me in case a friend or family member injures themselves on my property and it covers me in case somebody in my home causes any damage to a nearby property.
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think that the customer service of USAA is second to none. I've never had a bad experience and they are always friendly.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The companies app is easy to use and straight-forward in addition to this, the fingerprint security for logging in is a big stress reliever as it's also easier to use than typing in a password but unique to me.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I can't complain about the customer service. It was a bit difficult getting the insurance but the agents were awesome in helping me out to get it. They really worked hard to get me what I needed.
Date: August 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The insurance company, overall, has good customer service and responsive staff and agents. Their attitude on occasion can be a bit misogynist and sexist, which is frustrating for female customers.
Date: July 31, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I think that the premium is completely reasonable and they offer a variety of premium choices that affect the monthly price.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like that they do not send me ads or around the clock information about new products. When I do talk with them it is always to the point and that allows me to carry on with my day.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
USAA nailed it with their app. It does everything I want it to do! Their website can be confusing and often gets overwhelming because it seems so cumbersome compared to their app.
Date: July 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance provider includes replacement costs, wind damage, hail damage, property replacement, and medical costs, among other things, in my policy.
Date: May 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Their customer service is great and I can't complain about it. They always go the extra mile to help
Date: May 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I wish the language was clearer, more in lay man's terms than in insurance mumbo jumbo.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium is a bit higher than other companies, but it covers more.
Date: March 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
USAA coverage that I selected on one of the two homes I own is the high amount they offer for personal liability, medical payments, and the amount they will give me to replace the dwelling not to mentioned the loss of use portion that they will pay my expenses.
Date: March 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I would say that USAA web app is on point. It is very easy to use and is designed in a way that is friendly to the user and allows a quick and easy way to get loans, insurance and banking needs all in one.
Date: March 07, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
The USAA app is extremely simple to use and also it is obvious that their first priority is safety, requiring I enter a code that has been texted to me every time I enter the app. Additionally, the functionality of the app allows me to do almost anything I need through the app instead of having to make calls every time.
Date: December 26, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The mobile app makes it easy to have everything in my hand on my phone. I can eAllied Insurancelly see my policy or speak to a representative thru the chat or over the phone.
Date: December 24, 2017 Age: Above 60 Gender: Male Marital Status: Married
Website/App
USAA'S WEBSITE IS EASY TO NAVIGATE. IT IS EASY TO FIND NEEDED INFORMATION OR CONTACT INFORMATION. HOWEVER, THE SIGHT IS CLUTTERY AND MAY HAVE TOO MUCH INFORMATION ON A PAGE
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My policy covers my home if anything is damaged, and would replace my home if it became damaged to save. It also covers everything else located on the property, such as my shed and my fence.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium is a bit higher than I have found with other companies but by bundling with the rest of the insurance I have through USAA it ends up not being too significant of a difference. I think the extra I pay is well worth the customer service and peace of mind that USAA offers.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The people are usually friendly, have only run into one person who was rude.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I can very easily communicate with USAA, and they communicate with me in ways that are appropriate and without annoying me.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I like that they cover everything from weather incidents to high value items that may be stolen. It gives me a nice peace of mind that I don't have to worry too much.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that it is easy to navigate and it has all of my credit card/banking/insurance information in one app that I can easily switch between and keep track of my accounts.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I am happy with the discounts I receive by bundling my home and auto insurance. I have looked at other companies but the price at USAA seems to be the best if I keep all of their services.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The interaction and communication of my insurance company is limited in regards to my homeowners policy. I hear from them once a year on my policy and increase in premium.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I receive monthly emails about what is happening in and around the country with different home values. I appreciate the emails about the price changes in my neighborhood and surrounding areas.
Date: October 27, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I completely do not understand my deductible, its based on a percentage of what the claim would be. I choose that option to keep my rates lower.
Date: October 25, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
So far they've covered us pretty well over the years for hail damage and basement flooding. I'm generally satisfied with their service and coverage.
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Things with them have been overall well. I have not had to make any claims thankfully so any time dealing with them has been about my policy. No problems with them and I have been happy.
Date: October 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We bought our policy at a local office and found our agent very helpful and he answered a lot of questions for us.
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would give it a 3. Its average, I have to prompt them to give me detailed information. They have provided me with vague & misleading information
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
State Farm allows you to select your coverage and it tells you in plain english what your premium is and what affects it the most. The premium is about par with other companies.
Date: October 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
i say its around 3 which they tried to help me with the insurance they have offer but i wasnt really ready to decide which offer that i want.
Date: October 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
State Farm is a respectable company with a good reputation, they have very knowledgeble employees that know how to help you.
Date: October 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I go through state farm for my home insurance and their customer service is very good. I have never had anything bad happen to my home where I have needed to make a claim, but they are always friendly when I have questions.
Date: October 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
We had shopped around for the best premium and deductible. We have our car insurance thru the same company as our home owners. And since we were a multi-policy holder.
Date: September 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We have been with State Farm for nearly 20 years for both auto and home owners insurance. We have had multiple claims with them and all have been handled quickly and fairly.
Date: September 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premiums I pay are just right for whats covered on my home. Its all I need without any extra expenses.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I am not familiar with other companies policies. I would guess they are similar, but my policy covers everything except earthquake.
Date: September 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
My deductible is low with State Farm. I rate direct general at a 5. They give me the coverage that I need.
They offer me any discounts I am eligible for. I get discount for amount of miles I travel,how far I go from home,and age. Thye are a 5 on this and i cam completly happy with rates and discounts.
Date: September 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
State Farm has been very easy and friendly to work with over the years, I would encourage anyone to check them out. Always have been very hospitable and kind.
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
I have found the services, when compared to other companies for the price, are quite good.State Farm wouldn't require a great deal of paperwork to be reimbursed.
Date: September 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
State farm has been super helpful. Got our roof completely replaced after a hail storm. Even some of the bedroom wall since the roof leaked and it had water damage. Rep was very polite and helpful
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
State Farm has the best customer service I have ever experienced in a company before. They are always there to help and are very accommodating in the issues I have.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I never had much communication with them. The only point is I wish they can send me an email about when the premium is due or how much.
Date: September 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The interface is very clear, and log in is simple (i.e. doesn't ask for idiosyncratic passwords). The accounts page is likewise clear and lists items of the policy very clearly.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I pay a reasonable price and am quite happy with my coverage. I could pay more for more coverage, but my company does a good job. My coverage is limited but I am happy to pay a reduced price for the coverage. It is cheaper than most of the competitors after doing research.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium seems to be the same amount no matter where i go. I don't think it is great nor do I think it is bad.
Date: September 22, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Everyone is always patient and answers all my questions. I am always greeted and thanked for my service and being a member .I feel welcomed.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I tend to go in office for my dealings. The app is easy but you cannot make a user name. A random string of letters and numbers is assigned.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
about the company the company will treat the customers good and provide website for details.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I seem to have a hard time getting straight answers when I question anything on my bill. It is frustrating but I think it will even out.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I believe that I could probably find a lower premium elsewhere for my home insurance (and definitely auto), but I am completely willing to pay a bit of extra money in order to have an actual person to call should I ever need to. The State Farm name behind the product is also comforting.
Date: September 17, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
The mobile app is ok, It allows me to check what I need and see what my costs are. It is nothing special though.
Date: September 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I don't have an app on my phone. But their website is straightforward and easy to use. The login process is simple, I wish they can have a more stringent log in process.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication and customer service are pretty intertwined to me. State Farm has excellent customer service because they have excellent communication.
Date: August 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I seem to have a hard time getting straight answers when I question anything on my bill. It is frustrating but I think it will even out.
Date: August 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like that i am never on hold long. Representatives are educated, well spoken and i amhave never had to wait more than 10 minutes during peak call time.
Date: August 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The people I talk to at the insurance office always are nice and they make sure I get what I need when an accident happens. Some of these people even come to the holiday parties.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
In the ten plus years, I have had all of my insurance products through state farm I have had to use them only one time. It was handled quickly and professionally requiring only one phone call and a couple of emails from me. It was a flawless process.
I am covered for nearly any cause. I am covered under flood, fire, break ins, natural disasters and a few other miscellanious items. I bundled with my auto so it is only an extra eleven dollars a month.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
State Farm has allowed me to access my information and make changes online since I began using them over ten years ago. Being consistent is probably the best part of this website. It has always worked well, allowing me to work with my auto and home insurance, and I assume it will continue to look and work the same in the future.
Date: August 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is still not as expensive., but could be less. I used to bundle my home insurance with my auto insurance. Since I switched auto insurance, they increased my home insurance premium a lot.
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service is great like I've said they care about me and my family. They are always quick to respond if something comes up and I need to file a claim.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I don't have too much of a basis for comparison, since a lot of other insurance companies apparently don't insure homes with flat, rubber roofs.
Date: July 30, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I like that the app is very easy to navigate and that is is very quick to send me a confirmation when a payment is made. I do not like that I cannot chat with a representative on the app directly.
Date: July 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I havent really looked into other companies. I went with who i was loyal to for auto and stayed because it was easy and i like the customer service here.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
When you were with them, customer service is great. But when you called the agent to stop policy, they instantly became so cold.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
the company will maintain better interaction between the customers and employees.
Date: June 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
If this house goes and lights up on fire! My house can be rebuilt or a new one will be rolled in for me to live in.
Date: June 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
My company interacts with my very appropriately. They are professional and respectful. I enjoy chatting with them and honestly think they are very smart and informed overall.
Date: June 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
the company will provide good maintance and security to the customers better than the other companies.
Date: June 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
the company is good enough that it can provide all the home insurance properly and perfectly.
Date: May 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
In our home policy, we are fully covered all the way to the studs as I understand it. All of our personal property is covered in addition to things like the carpeting or drywall or cabinets and other things like that. I do know we need to have an itemized list in the event of a claim though.
Date: May 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I like everything about State Farm's communication. They are very timely, they are professional, and they treat me like a valued customer who matters as a person, not just a number.
Date: May 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
A lot of these questions keep asking the same thing. they are very good people and they are always on top of their game when they do their job and try to communicate with me.
Date: May 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The agent I work with is excellent. He calls frequently to make sure that my policy is up to date. I also appreciate that he sends written notice regularly. Overall he is excellent.
Date: March 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
the company will provide good facilities compared to other insurance companies.
Date: December 05, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Other companies wanted to really mess with me. One didn't want to cover the house if a tree fell on it because I live in an open field like dwelling. The premiums are really high too.
Date: November 26, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like that the website is very easy to navigate. I can easily find contact information for my agent and it is very user friendly. I also like the way links are organized.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My insurance just covers my home as a dwelling and does not cover the things inside or outside structures or things of that nature. Just my home
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
My agent is very friendly and competent, and her staff is likewise very responsible and responsive.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I love how our company office treats us like old friends. When I call in I get someone on the phone right away and I am not put on hold. My issue is resolved immediately or my question answered right then in a way I can understand.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Frankly, I am not really sure how our policy premium compares to other insurance companies because I have not really shopped around in a long time. I am really happy and satisfied with the rate we pay so I did not feel a need to look elsewhere.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
My agent is very friendly and competent, and her staff is likewise very responsible and responsive.
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium of my home insurance company is a bit higher than other companies but I heard that in the long run if I ever need it it is worth it to pay a little extra month per month.
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible were a little bit cheaper here than they were at any of the other places I checked out and there were a few more options which I liked.
Date: October 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
MY home insurance premium and deductible is very affordable compare to the last insurance that I have before. Overall is cheap and easy to obtained it.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
They have a small deductible. They offer a good plan if we need to be displaced for various reasons.
Date: September 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I find my premium to be comparable to other companies for similar dwellings, in similar locations and with similar dates of construction. My deductible is approximately 10-15% lower with this company.
Date: May 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very easy to navigate and also serves as a point of contact for my specific agent. The site itself is personalized to my insurance policy and provides easily accessible information, including contact information and support in the event of a claim.
Date: April 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
There are two employees who work at the agent's office that I am affiliated with, and both know me and my family by name. Very personalized experience.
Date: April 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Allstate covers all loss, and also includes water damage in the event that something happens to our sump pump and the basement were to flood. There is also coverage for additional structures and loss of use.
Date: March 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
This premium is considerably less than the premium we were paying with our previous insurance company. I think that it is important to shop for insurance quotes every few years to ensure that you are not being taken advantage of.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The interaction and communication has always been very friendly, they seem genuinely concerned about my questions and needs. I've never had a bad experience with anyone at the insurance company.
Date: September 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It's been a while since I updated the policy and I feel like I'm paying too much for what the house is really worth. Although if I had to replace the house due to a total loss, I know I don't have enough coverage to accomplish that - may be about 60% coverage. I think if I shopped around I would get a comparable or better rate for the same coverage.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
dwelling, surrounding structures, jewelry, off-site living expense if the house is destroyed by a covered event, fire, water, and wind damage, medical expenses to others if hurt while on our property
Date: September 20, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is not that great. Most things I can do through the app but when I need to get in contact with someone in person it is a hassle.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I've done a little shopping around in the past and Allstate was the cheapest I could find and my parents also have Allstate so I felt safe choosing them.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I'm not really sure. I have not shopped around in many years. When I initially did, though, it was pretty competitive and was reasonable
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
We had a tree fall on our shed out back due to high winds. The insurance company was very prompt to inspect the damage, pay an estimated cost to replace the structure, and even recommended a few contractors who could do the work. Overall I was very pleased with their response to this incident.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very user-friendly. It is easy to navigate, it's easy to find what I'm looking for, and is very intuitive. There is also a lot of information available for my account, so I don't need to contact the business directly usually.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The mobile app is user-friendly and easy to navigate. I can find whatever I need easily without too many clicks. I like that I can file a claim, take pictures of any damage, get quotes, etc. all from my phone.
Date: August 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I like that I get the multi-policy discount by having an auto policy as well as life insurance policy and I get a few other discounts.
Date: August 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I am switching soon because I've been so unhappy with their customer service and how they communicate.
Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home policy covers damages to my home, thefts, and damages to property in my home. It also covers injuries to people and their property in my home or on my property.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Anytime I've had to contact them, I've had trouble. I am switching to another company soon because I'm unhappy.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Communication is very minimal. I receive a few mailings or communications. Outside of routines statements the communications are usually at my requests.
Date: July 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It's an average amount. However, I don't understand it too well and don't really know how much coverage I'm getting for that.
Date: June 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
This premium gives me total coverage for the cheapest price I could find. However, I would like to be paying less.
Date: May 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
I like that Allstate's website is user-friendly its very easy to navigate and use and it answers a lot of questions without having to ask on the phone.
Date: January 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They spend a lot of spam which is a little annoying but overall the communication is average.
Date: January 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like that there is a website. However, there isn't much use I get out of it except for pulling up insurance policies.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I can handle most things through the website and need to speak to anyone. When I do have to call, they speak English well and are very understandable
Date: November 19, 2017 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I enjoy using the mobile app because it has a nice interface and is easy to read.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like Allstate homeowners/ auto insurance my agent is very experienced and helps me get the best deal possible.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
However, the quote process doesn't provide the most accurate reconstruction value, though you can always have it adjusted with more accurate information
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
the company having premium about the good experienced types of good working skills are giving output nicely with the premium quality
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have auto insurance with Farmer's Insurance and has basic business liability insurance with INS. But in general, I have a healthy distrust and dislike for insurance companies.
Date: September 09, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
I am very happy to be a member of this insurance company, and i will recommend it to any senior.
Date: August 27, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium and deductible of our policy was much better compared to other insurances we looked into. We know that if something happens to our home, State Farm has insured us enough to replace it.
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
it covered certain perils, such as wind, hail, fire damage and theft. It also offers liability protection, which protects your assets from liability claims, medical expenses and other damages if people are injured on your property.
Date: September 20, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is very good. We can get a lot of information off the website and in instances where we have had to call, the customer service representatives have been very helpful, informative, and gracious. We have always had all our problems and questions resolved whenever we need to reach out to them for help.
Date: September 16, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
the interaction with the company employees are more or less good because they always want to cross sell the various schemes to us. when we asked them to solve a problem or we want to understand few things.
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is very easy to use. I can always find what I am looking for on it. It makes it very easy to login and see all of my coverage online so I don't have to go digging through documents in my files or anything. The site is pleasing and useful.
Date: September 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
the website is too complicated . and sometime the few thing is intangible
Sometime we read the commentsthat people having unfavorable experiences with insurance companies/ claims
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is very competitive with other insurance companies. We actually get a discount on our insurance with Farmers through work, so it made total sense to go with them. We find that using our work discount we get much better rates and they have such great coverage, we are pleased with the cost per month.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is excellent! Have done business with many other companies and I have never been treated with such respect before.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
the premium is more or less same because it is obliged by the regulatory and its up to you that you want to increase the premium amount or not. by adding the more things into the contract. and i am happy because my premium is less compared to other insurance companies.
Date: August 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
i like the customer service of the company because they solve most of my problem about the premium and when any thing does not understood me. they help me in the best possible way to understand me eAllied Insurancely.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like how Farmers is always available. First off, on their website, they have a wealth of information that you can probably answer your own questions. if you can't, I have found that I really don't have long wait times on the phone to speak to a customer representative. It is always quick and easy and accessible to get to someone.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
A lot of damages are covered in my insurance through Farmers. Things like water damage, fire, damage from weather like hailstorms, burglary, vandalism, and electrical. If I renovate any of my systems, they will actually give you a discount. It's really good coverage. I can't think of anything that isn't covered by them that I wouldn't need covered.
Date: September 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
customer care service of nationwide is a bit average,not that perfect,only tries to stay in touch with costumers when there is an issue to solve regarding premiums paid or case on the sum assured.
Date: September 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I am very satisfied with the way the communication from the insurance company is handled.
Date: September 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
It was great. They explained everything to me very clearly and gave me multiple options.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like the communication that I have had with the company over the phone & through the chat bot.
Date: August 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think that the premium for this insurance company is lower than average because I have a lot of discounts applied.
Date: August 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website is simple and is perfect for myself to look up different coverage for the home and other policies for my other things I own.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
It was a great experience. I called the local office and the manager and his staff worked with me personally to insure my house and two cars
Date: August 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Customer service with this company has always been great & I have always had a good experience over the phone.
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like that I can access my proof of insurance cards on my phone in case I get pulled over.
Date: May 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is always perfect, I am treated with respect along with they make sure all of my questions are answered and my concerns are heard.
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It was the same price as some other issuance companies but when they combined our auto insurance the price dropped significantly
Date: May 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It is easy to use and it is very easy to find what I am looking for.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
It covered the whole house and if somebody robs the house he or she would return the items that were stolen
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium is the cheapest and completely simple for what I need it for compared to other companies.
Date: October 16, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Erie (Home) Insurance Group is one of the top insurers in the U.S. I've been with them now for fifteen years and have never experienced a negative issue with their customer service.
Date: September 17, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have never had to use Erie Insurance's customer service because I have not needed to file a claim, nor had an issue with my policy. My Erie agent has been fantastic in continually reviewing my insurance needs.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Erie insurance is extremely affordable and was a great company to work with 6 years ago when we purchased our new house. They made the process easy and helped us through each step.
Date: September 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our insurance company offered everything we needed coverage wise. Their paperwork on coverage was very easy to understand as first time home owners.
Date: September 25, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
The communication of the company is acceptable. I could get their answers on my questions in a quick way. The interaction of between the company and the customers seems smooth and pleasing.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Compared to other companies, this company offers the premium at the middle price level. The installation price is relatively cheaper compared to others, but the premium was increased quickly afterward.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I'm very satisfied with my premium. We have a lower out of pocket cost and very comparable policies. Good insurance.
Date: August 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
We get coverage for everything. The home itself, the garage, our belongings, etc.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
communication is great. When we had a bit of trouble we went to our local agent and he took care of it immediately.
Date: July 29, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The company responds their customers in a quick way. The service was acceptable. I just requested for the new premium of next year NOT for a specific claim. So, I couldn't provide more comments on this aspect.
Date: December 26, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The company's customer service is great. They solve any problem or help with anything you need in a timely matter.
Date: November 26, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website of the company is too simple to use. There is no detail information available there. The company should put more related information online for their customers such as both previous policies and current policy.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I love having access to a mobile app. It allows me to do things I need to do with the touch of just one quick button on my phone.
Date: October 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premiums on our policy are higher than I would like them to be. We have an older home, so I think that the charge us extra for that fact.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
My premiums and deductibles are just as good or even lower than other insurance agents in the area. That is one of things that attracted me to them. The pricing was good.
Date: September 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Liberty Mutual have handled my insurance needs for over 25 years. I have been satisfied, with personal attention always received. They always handled my clams with speed and professionalism
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible for my policy seem to be pretty good compared to other insurance policies. I switched to this company for their lower premiums for the same coverage.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My home insurance deductible is about the same as my previous policy. The only difference is that my current home insurance company saves me about one hundred dollars every month.
Date: September 09, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I am rating Liberty Mutual's customer service as 5 as I am extremely satisfied with their customer service. They have always been responsive, pleasant, and efficient.
Date: January 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It is hard to understand and figure out what my insurance covers. When I speak to someone, it feels like it is insurance jargon. I had to really sit down and read page by page of my insurance on the website/app to fully understand what is covered. This does not even cover how to go about with claims without calling them. I feel it is better to call them than use the website to file a claim.
Date: January 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
According to others, when I tell others my premium, they believe I got a steal. It is hard to feel that way when my coverage went up about 110 dollars from last year to this alone.
Date: November 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The few times I have needed to contact their customer service they have been friendly professional and efficient. They have provided me with the correct information in a very timely manner and followed up with me to see if I needed anything else.
I like how responsive the company is.
I get the right amount of emails and physical m ail.
I am able to talk to an agent almost every time I try.
Date: August 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium is not as much as other companies because I used to work here. I still get the discount and it is amazing. It would take a lot for me to switch.
Date: August 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I don't like how sparse the website is.
I don't like how hard it is to find contact information.
I don't like the colors.
Date: August 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Triple-A is a known brand that has good reviews and has been around forever.
I think it offers fair coverage compared to other companies.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
It is communicated quickly if there is a problem with my policy. This will allow me to correct the problem immediately if one were to arise.
Date: June 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Customer service seems professional and quick to help with issues.
When I have a problem or question I am confident I will get a proper reply.
Date: June 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like that the website is straightforward and easy to navigate. I dislike that it is so simple and for many things other than paying, you have to actually call in and speak to an agent.
Date: January 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I personally know my insurance agent as I used to work with her. She is able to fix anything that I need for my policy. I will keep this policy for a long time.
Date: October 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
When I did the comparison when shopping for Home insurance Donegal Mutual Insurance Company was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: October 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I have had no issues with the customer service provided by Donegal Mutual. Whenever I have a need it has been taken care of with no issues
Date: September 17, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance policy covers the house itself, all the contents inside, as well as the shed outside. We have additional sinkhole insurance to cover any sinkholes that may appear and cause dmage
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the Donegal Mutual Insurance Company customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is easy to use. I can find my necessary contact info as well as any relevant policy info that I need. It makes it easy to pay the bill as well.
Date: August 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I have not compared premiums from other companies in a ling time so I don't know how competition the price is compared to other companies.
Date: October 22, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The deductibles are very similar to what i had, however the premiums are much lower. The deductibles for add-ons might be a little higher, but I did not buy any so I am unsure.
Date: October 18, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
my premium is better then big named companies and my deductible is also low because of my age. ease auto pay.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction between myself and my insurance company is always pleasant. They are very capable of being polite and courteous every time.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The companies customer service is very impeccable. I am always satisfied with how quickly they are able to fix any and all problems.
Date: August 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium for my insurance company is more affordable than others that I have looked in to while having the same coverage.
Date: August 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Their mobile is very straightforward and easy to use. It has a simple design and layout that makes using it less stressful than others.
Date: October 22, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Each time I've had to speak to customer service about my homeowners insurance they were very helpful. They were polite and answered all my questions and even made a follow up call.
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Not too expensive currently paying an amount that I compared with other home insurance policies and got the lowest rate with Geico. Happy they were able to match the deals that others were giving.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am satisfied with their offerings. They were very similar to many of the others we looked into, but with enough benefits that we went with them instead.
Date: September 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I havent compared to any others since weve been with Geico for so long plus we get savings with our car insurance
Date: September 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is at a high price for what is covered in my opinion, but it is considered reasonable.
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
They send communication when the bill is due, and for the most part, this is what should be expected
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
We do minimal communication with the company most of the time but they send out a timely renewal packet with tons of info and I am pleased every time I need to call them
Date: September 25, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
Our home is covered for 125% of it's value plus everything within it. It includes jewelry, our separate garage, grounds and rebuilding the home.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Our insurance premium is a good value and we receive a discount because we have bundled our auto insurance with the same company. I recently reviewed another company's rates who were slightly higher with less of a blanket coverage.
Date: May 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We go through a broker but I am very pleased with his responsiveness and his ability to answer even my smallest questions. Havent had to file a claim in a while but when I did and spoke with the company directly, they were very helpful
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like everything about our company's site. It is easy for me to log on and pay my bill, view my coverage and submit claims if necessary. We don't have a mobile app but I don't feel it is necessary.
The premium and deductible of Travelers is the best I could find, compared to other companies.
Date: October 01, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I would prefer to handle more service online, but when I do need to call in the staff is courteous and gives me everything I need.
Date: September 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
My premium is very low and it offers pretty substantial coverage. I haven't shopped around too much, but I know it's about 75% cheaper than Geico for a similar policy.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I don't expect much interaction from my insurer (unless there is an issue), but they are good about sending me policy updates, and if I do need to get ahold of someone they are always accessible.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website gets the job done, but it's not nearly robust as other insurers websites (such as Geico). You can basically make a payment, file a claim, and get a copy of your policy. If you want to make any changes you have to call the company.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
There is hardly any interaction with company representatives. My agent handles everything for me.
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I don't contact the insurance company at all. My independent insurance agent handles all my questions and claims.
Date: March 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is definitely more favorable because I'm in a rural area, but I feel it could be cheaper. I live in a low risk area with regards to weather events, flooding, etc.
Date: January 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I don't use the company website, so I can't rate it. I have an independent insurance agent, one that I've used for the past 20 years, and that is who I contact when I have issues or questions pertaining to any policy.
Date: October 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like that I can easily access and pay my bill on-line, however the bill payment is separate from the policy information, so I'm unable to view these things at the same time.
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is decent. I've interacted with people on the phone who were polite and knowledgeable.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
It would be nice to receive additional reminders of when the payment is due on-line. I've received paper communication about missed payments, but would prefer these to be sent electronically as well.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am paying the typical amount for the policy, I know that Nationwide is higher than what I'm paying now. I'd like to search for lower rates in the future.
Date: October 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium is very competitive with other companies - based on the one time we did look around. And the deductible is fair.
Date: November 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am not sure about this because fortunately I have not had to use it much. It did cover damage from water in the basement and it also covered loss of food and repairs to our home when we lost power due to a car accident that occurred very close to our home.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Again, the only communication I've had is with my insurance agent, which is very positive. Other than that, it's sifting through their website, finding how to pay online.
Date: October 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service is very good. Our agent is always helpful and answers any question we may have.. 5 rating
Date: October 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
They were able to beat my current company's price and also everyone else that I called and compared to see who had the best price. This is the main reason I choose them.
