Top Massachusetts Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Massachusetts homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Massachusetts Homeowners Insurance Companies Ranked By Customer Reviews
Compare Quotes from Top Providers and Save now!
Massachusetts Homeowners Insurance Company Ratings
Date: October 22, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium and deductible of my home insurance policy is comparable to other home insurance policies for the same coverage, and somehow is even less expensive.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the rates seem to be in line with all the other major insurance companies. the deductable is what i wanted.
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
the premium i think is alittle heigh but the quality of servise is really good
Date: October 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I don't know much about or didn't read about the premium or deductible of the policy.
I am very satisfied both with the cost of my premium and the level of my deductible. Comparisons with other companies over the years has never resulted in a better deal anywhere. State Farm is reliable and provides great service.
Date: October 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I am paying $130 per annum and it is the cheapest. I am paying in 4 equal installments.
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
i am not sure of other insurance policies. my policy covers the home plus a flat rate to replace any of my bolongings that are damaged.
Date: September 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I haven't had to use my home insurance yet but setting up the policy was very easy. Customer Service seems to be of the utmost importance to my insurance company. They made it very easy and were always polite.
Date: September 20, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I am extremely satisfied with State Farm Insurance (5). I live in a small town where people know your name. The insurance agent is very knowledgeable and helpful with any issues.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I honestly dont know how they compare with others because I didn't check other company's but I do get a discount on my car insurance.
Date: September 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
State Farm offers a good coverage on my home. Compared to other insurance companies they are the cheapest in my area. I rate them at a 5
Date: September 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
State Farm's policy offerings are more than I expected for the good of what I need for my home. Its better than any company
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had state farm insurance for 5 years. I have never had to use it, but I pay my premiums on time and the agent that I have is really nice and helpful if I do have any questions or concerns.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like it so much because if it is a very good company with many fantastic ideas
Date: September 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premiums are low due to the multi-line discount, which is in line with other companies. The deductible is low and the premium paid for the low deductible is not very high due to the multi-line discount.
Date: September 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The deducible is pricey for those who do not have a lot of money; however, extremely reasonable because you pay a low cost to ensure so much of your valuable items are insured.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible, I think, are pretty good. It is hard to know because I have only ever had one house and one insurer. So it is not something I have massive experience with.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
This is about my second home. We have a second insurance company we have is pretty good. We have never had to use them though
Date: September 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
State Farm offers a great bundling deal for all of my insurance. They make it so easy and inexpensive for me to get everything I need at one low price.
Date: July 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like that they listen to me and truly are making sure that I have the coverage that I need
Date: January 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
every time I have needed anything my local agent is right there to help me out, even coming to home one time to go over policy
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like the interaction that you have with the staff and the administrator, it is a treaty with respect and responsibility for the problems with those taken, very seriously by the staff and the company, and you can find an answer or a solution. as soon as possible
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Sometimes it is a bit tedious or difficult to navigate the insurance website and get what users look for, such as information on the various disasters covered by the insurance.
Date: October 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like that my actual agent is local, and when I've had to deal with him, it's always been pleasant. Any mailings have been direct and to the point, as I had to call and let them know I am not interested in any other services they provide at this time.
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
for my area, the premium could have been much worse. However, they refused to cover theft/robbery due to the area I live in.
Date: September 29, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They communicate lately via mail. I would appreciate more email communication and less snail mail as I am more likely to throw away the letter from the mail as it is probably spam
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
My agent does a great job at staying in touch and making sure everything's all good on my end. If I ever have to deal with the call center to get a resolution it can be a bit annoying waiting to speak with someone but my agent does a great job at taking care of whatever she can for me.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
A wide range of personal effects in addition to the basic dwelling. There is also medical for anyone hurt on or by the property.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They are chatty enough, but it's nothing more than a front to try and sell you more coverage for things that will never actually happen. They even offered me earthquake coverage...Ohio hasn't had an earthquake in over a hundred years and isn't geologically active...
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
My premium is low and I love that. If it raises I may shop around again but for now, it is excellent and I'll keep it as is
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
The premium is comparable and since I already get my car insurance from this company I bundled it and got a discount. With this discount I think I am getting a better value for my money.
Date: September 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is not always easy to find things on. A simpler interface would be ideal and easier navigation would be great.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
what I do not like the customer time is the response time that customers have when presenting support due to a natural disaster or fire in my house
Date: August 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I have checked other companies and they are more expensive and have the same coverage, and I have had this company for years and they give me the best deals
Date: August 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
My agent is in regular contact with me, my claims are handled professionally and quickly.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I don't really know what other companies charge, I'm just very happy with my plan and my insurance agent overall. They are very receptive to my needs.
I'm not really sure. We just went with our auto insurer as our home insurer to keep everything simple and get the bundle discount.
Date: August 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I like this company more, the professionalism and the responsibility that we present to its more mature users, we are always attending the time of an emergency, with respect and responsibility
Date: August 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
It is a very complete insurance that offers us economic compensation in case of natural material material damages such as hurricanes, electrical storms etc and other damages such as theft or incidents of the home
Date: August 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
effectively only damage by fire and flood are covered by my insurance. Damages by theft, robbery etc are not.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It's easy to use, online payments are easy to set up and recurring payment can be easily made. Easy to itemize personal property.
Date: August 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I dislike that it's hard to view my policy on the app without possibly changing something. I really go to it because I don't want to screw anything up. I like that I can access with my thumbprint so I don't have to enter my password everytime, and that I can put my ID card into Apple Wallet
Date: August 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have not had any problems with them. Although I have not had any problems, all my interactions are positive.
Date: August 04, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
The company doesn't reach out with promotions or anything like that so I'm not very satisfied.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
From what I've seen checking around my premium is pretty low, as low as Geico, etc but with excellent customer service. Although I haven't had to file a claim yet, when I did for my car it was hassle free
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I believe I have theft, water and fire damage, but I'm not sure what natural disasters are covered. I have a discount because I bundle with my care insurance.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It's janky and hard to navigate. It's bloated with enough disclaimers on it to be considered a war crime. It really looks like some shitter made it.
Date: July 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is a little bit clunky. It's a lot like banking websites where it seems to be stuck in the past a bit, so it can be hard to navigate. I've mitigated this a bit by bookmarking directly to the areas I need.
Date: May 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They cover pretty much all the common items other companies do. Damage by fire, nature, electricity, vandalism, theft basically all but flooding I think
Date: January 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like my agent. She is easy to talk to and she answers my questions. If she is not available the office is very friendly and I have no problems.
Date: January 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think the premium is pretty fair. My premium is a bit lower than the average in my state and was lower than the other policies I shopped around for which makes me happy.
Date: January 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
There is just enough, I receive an email if something changes, I'm notified when my payment is going to process, and if I request to speak with someone I receive a call
Date: December 28, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are responsive, polite and speak English. I have not yet had a negative experience with their customer service team and don't think I will soon
Date: November 23, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is pretty good but, like most larger companies, sometimes it takes a while of waiting to actually get to speak with someone. However, my local agent is pretty good at sorting most issues out.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They're very pleasant any time I had to interact with them, yet they don't check in and bother for no reason, it's just right
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is easy to use and easy to find the information I want on it. If I have any questions I can contact them and get my questions answered.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Like any other insurance company they are all about putting on a face but holding a knife behind their back to stab you the second, a claim is made. the only reason I have them is lack of options and income.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Allstate was an excellent option for us because their premiums were unmatched and they were very helpful to us, being that we ate new home owners. They really offer a great option.
Date: October 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Allstate has very good service, but they are more expensive than some of the others which means higher deductibles. This is not a problem for me.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our insurance company policy for our home seems to be reasonably priced, and our costs have gone down considerably since we originally joined.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Premiums and deductibles can vary from policies to policies.The prices points for premiums and deductibles all vary on the type of coverage one decides to purchase Premiums and deductibles can vary from policies to policies.
Date: October 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I would rate Allstate a 5. Customer service has been amazing! They always come through. No hassles at all!
Date: October 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
it was pretty quick, did online registration. had no problem so far. Their website had all the information. had a good experience overall
Date: October 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service with Allstate is top notch, I've always been able to get what I need handled. I always call my local office. I'd rate them a 5
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I believe that we pay a fair rate on deductible and our premium payment
Date: September 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
They are helpful but slow on getting things done. Never rude, but they were never fast to get the claims.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would rate Allstate Homeowner's Insurance at a 5. I have has nothing but a pleasant experience with this company. The price is one of the cheapest I was able to find and still includes great coverage for my property.
Date: September 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My home insurance company policy offerings are great when compared to other insurance providers. Allstate gives me the coverage I need for a great price.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I feel like my premium fits my budget and its fairly reasonable compared to Geico or Progressive. My deductible works for me. It's not too high and something I have readily available in savings in case of emergency.
Date: September 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
My home insurance company policy offerings compared to other insurance providers are pretty good. As for me I simply get what is needed for my situation and my insurance meets my needs and expectations.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home policy offerings cover hurricanes, flooding, and wind damange, along with the typical coverage. I love how they worked with me even though my husband's credit score was not great.
Date: March 22, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
Allstate has been a pretty good insurance company, the only thing I do not like is one time my home was burglarized, and a clients equipment was stolen during the process and Allstate would not cover it. It was an out of pocket expense that I had to pay for myself.
Date: March 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I like the customer service, there is nothing I dislike about the customer service, I have had all good experiences with the service.
Date: November 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I don't have to contact my agent very often but he's always there to answer questions as far as I know.
Date: October 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
Since I had claims on our previous house as we needed roof repair and we had water damage, no other company would insure us with this house. I am grateful I got any coverage at all, and Allstate was the only company who would work with me.
Date: October 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
premium on car insurance are a little higher but the home insurance premiums are way lower than the ones i have compared, since i have 3 houses it adds up to a good savings
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I am highly satisfied with the premium that I am currently getting. I have shopped around with numerous different companies and this is by far the best rate I have come across.
Date: September 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
i get just the right amount of emails and only get items in the mail when changes or renewals happen, i am very happy with the amount and type of communication i receive
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like how simple the design is. I also like how easy it is to navigate through the app and website. I like all of the features that are easily and readily available as well such as viewing my policy and making payments conveniently.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
When I speak to people from Allstate on the phone they are very polite. They frequently communicate with me on email, but as I say it can be a bit too much!
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website can be confusing and I had problems logging into my account for a long time as my secret question had been set up incorrectly. I think there is too much information on the site and I don't look at my policy as often as I should
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
replacement value of the home, damage to the roof or house or carport, medical in case of injury, relocation on a temp basis if needed
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
i normally deal with my agent directly via email or phone, he is very responsive and gets back quickly so no issues with customer service
Date: August 07, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The company bombards me with emails and it is annoying. Also, it did take me a while to fix my logging in the problem to the website. I don't like being asked if I would like to buy another product all the time!
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had nothing but good experiences with this insurance company. I have never had an issue when it comes to getting in contact with a real person or filing a claim. best of all, I can actually understand the representative I speak with on the phone. I also find it very personable that I can walk into the office and speak with my personal agent.
Date: May 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I am satisfied with the level of communication provided by this company. I have reached out in many different ways. I have contacted this company via email, phone, and in person. I have always had a pleasant and professional experience.
Date: May 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
all my policies are listed separately and i can see details of each one, i can pay online via their website if i want too, i can see when policies are due in the future, no negatives regarding their website
Date: October 24, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
Of the two companies I contacted, And neither one offered a $500 deductible like my current company. One was at a $1000.00 deductible, and the other was $2,500.00 deductible. Needless to say I did not switch
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible for our policy are very reasonable and we are satisfied with the coverage we have. The deductibles are not too high and we are happy with the plan we have.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
About a year ago we had to submit a claim for some damage to our floors. Everyone that we spoke to was really nice and helpful.
Date: October 14, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I am extremely happy with my Home insurance company customer service. We had part of our roof blow off and need help in getting it replaced.Everything was approved very fast.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My experience with my home insurance company has been an overall positive one. I have switched homes and received competitive rates all while receiving good customer service.
Date: February 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We compared our insurance carrier to several other carriers and for the coverage we were looking for, our carrier had the best rate.
Date: February 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Our insurance company doesn't interact much with us. We don't get many emails or mailings from them and I don't see a ton of ads for them elsewhere.
Date: February 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our home insurance covers both the structure of our home as well as the belongings that are located inside our home.
Date: February 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We haven't needed to file a claim with our insurance company yet, so I can't speak to that part of their customer service. However, whenever I've had a question about billing or our coverage, they have always been extremely helpful.
Date: September 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Anything happened by events listed in the policy will provide coverage for anything owned by me up to 500000 by Assurance.
Date: September 22, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The site is very easy to navigate and straight to the point. That is what I like about the website. Simplicity and effective.
Date: September 18, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
companies website provide all the needs from customer
provides the best support
provide information with full details
customer support
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
best ever company with the best overage
the best competition for other companies
Ill give 5star for my company
Date: September 10, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
My premium is the lowest that ive seen so far. Especially from ab company that offers so munch coverage.That was one of the selling points.
Date: September 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I work mostly with my local broker if and when i have any issues with my home, billings or damages as that is a much faster and more efficient way to get things done. I would say if i am not going directly to safety but through my local broker then i do not have much faith in their customer service.
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
the policy which taken s best for us
it provides the best support for us
it covers best offerings
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
There really is no communication between myself and my insurance company. The only time they contact me is at the beginning of the new year when my premium becomes due again and they want their money.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I do not really have much experience with other insurance companies and their premiums as this is my first home and have been with the same insurance carrier since i purchased the property.
Date: March 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
interaction gives comfortable with the company
user-friendly
provides perfect interaction environment for the user
I like my policy company very much
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Sometimes it is hard to figure out who I need to call, so I just end up going through my local broker. At times they do not know what to do which can be aggravating because it should be a simple fix.
Date: October 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Our agent is very responsive and has been helpful with any questions we have. She makes sure to reach out to us to update and review our policy.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium was definitely one that I thought was fair given the value of my home and compared to the premium offered by other companies. I think that the deductible was in the same ballpark as well.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
My home insurance coverage is comparable to other agencies. I feel as if I have adequate coverage for my home in the event of a catastrophe.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Farmers has been great to deal with. Our agent was very helpful in selecting the coverages and limits to meet our needs as well as finding us ways to save.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
the insurance company is very good and that company speaking skills and handling the customer are really awesome and good company the type company are really awesome and proud for i am one of the customer in the comapny
Date: September 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The price for my insurance is very fair for the area i live in. Many of my neighbors pay much more than I do. I pay almost half of what they are charged.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Date: August 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium and deductible required to maintain a policy at Farmer's Insurance is very affordable. I believe the company maintains affordability by cancelling policies.
Date: October 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
we didn't compare anything but stay with the same company we have for years.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The people that work there are very friendly but they are not very professional when it comes to taking care of their customers. The just put things off on other people and assume it has been taken care of.
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Everything in the house from the bedroom to the kitchen is covered in the policy
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
they have been very good to us for many years. we have a few minor disasters that they covered very well.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
My premium is low, I don't have to pay a lot because it is a local company that doesn't pay a lot for excessive advertising and website/app development maintenance.
My homeowners policy includes any type of fire damage, acts of nature, any loss or theft. Any type of storm or hurricane is also covered under the policy.
Date: July 29, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
they have been very freindly and helpful for years great folks to talk to
Date: July 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website is pretty good at showing what the company has to offer for coverage. It shows different plans and how much they. The only thing I don't like about the website is that you can't set up online payments. You have to call the office to set it up and it can take 30 days to go into effect.
Date: May 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The companies customer service is not that good. I had to talk to many people in order to get a problem taken care of. It should have only took one but they employees don't communicate with each other well.
Date: May 15, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I have never had to deal with customer service. I have used the app or website without having to deal with anyone.
Date: May 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The coverage is very good with the company. It is much cheaper than the insurance that I used to have. I pay half the price for myself and my husband that I did for just myself at the other company.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I don't use the website, it is easier to call them if problems take place.
Date: October 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
In the home insurance very helpful than the other company. Because In our company mose preferance and offering for the customer. And customer service was satisfied.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The Progressive customer service has been very prompt in any issue we have had within the 10 years we have had them. They are very nice when I have questions.
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like that they are always available. They are helpful. I would rate Progressive on a scale of 5 for customer service.
Date: October 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I rate it a 5. They were very easy to work with and also have great customer service. It was tough to find an insurance co that would offer me insurance in a flood zone and they were very helpful.
Date: September 30, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I have never had any experience with home insurance. When I owned my house that burned the insurance was paid by the lender.
Date: September 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Our premium is so cheap for renter's insurance that I did not bother to compare it to other companies, so I am not sure how it compares. I do not even know if I have a deductible on my renter's insurance.
Date: September 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
The policy I have is expensive and is the only option I can have. I have the absolute minimum coverage and its still 2x what a friend has less than a mile away.
Date: August 29, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I do not have home insurance, as I am a renter. We are looking into renters insurance as we just moved.
Date: May 28, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I would like to, of course, get a better price. I wish it wasn't so expensive and I also wish I wouldn't have added it into the mortgage.
Date: May 27, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I always seem to get someone really helpful and don't wait long for a customer service rep. They seem personable and I like it. I have been with them for many years.
Date: March 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It seems I can't even log in when I need to and get frequently that the user ID is not correct. I don't use the app so unsure on that one.
Date: January 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
the customer service is great. I am always able to get in contact with my agent very fast. He calls me back quickly when he is with another customer and does everything he can to help me
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
A little impersonal to me. It can get a bit tedious to read even though they try to liven it up a little but it is difficult to liven up an insurance explanation.
Date: September 21, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
I did not do much research - I just chose the first company whose name I recognised. Insurance is a requirement of living in this building so I just wanted a quick solution.
Date: September 20, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I rarely use the internet at home as a general rule so this is not something that I want to interface with. If I need help from the insurance company I will pick up the phone.
Date: July 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I have not had to interact with them because I have not needed to file a claim but I am sure that they are professionals. I'll find out if I ever need to make a claim.
Date: July 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I didn't really check them all out as it is difficult to compare the differences side by side. Then the factor that each one spins it their way and all of them sound like the best ones out there.
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I've never had but minor problems and they have all been well handled without any problems.
Date: May 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I haven't claimed anything with them really. I do use them for my vehicle(s) insurance as well and only had a glass claim so I can't really speak to this.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have not had to interact with them because I have not needed to file a claim but I am sure that they are professionals. I'll find out if I ever need to make a claim.
Date: October 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premiums have fluctuated a little bit up and down from the time that i've started them. Some times they raise other times they lower.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have been extremely satisfied with my current insurance. They are willing to look for every discount when I talk to my agent to give me the best price. I have filed one auto and one home claim.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium is reasonable. We switched from Allstate 2 years ago and it was less than what Allstate charges. I haven't comparison shopped in a while, but I think they offer good value.
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
As my agent has shopped around for me multiple times, the policy and coverage I get from my current insurance company is more than adequate with a comparatively low deductible.
Date: June 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
It is probably a bit pricey. I know people in similar homes with similar coverage. They pay quite a bit less than I do. Unfortunately, I don't really have time to comparison shop. So, for the time being, I am stuck paying high premiums.
Date: June 02, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
They communicate with me regularly about any policy or rate changes. I have never been taken by surprise or felt as if I was being treated dishonestly. Everything is clear and in writing.
Date: May 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The few times I have contacted customer support have gone very well. The agents were very helpful and courteous. I quickly received answers to my questions. I have never encountered a rude or incompetent agent. On this point, I give them very high scores.
Date: November 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
In a sense, it covers the basics within and outside of the home. It covers what the mortgage requires me to cover. It covers the dwelling, garage, loss of ability to live there, and medical payments.
Date: October 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
They provide the necessary coverage I desire and are easy to reach by phone for questions.
Date: September 26, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The home contents insurance policy I have taken out ensures all my contents are protected. This includes my electrical appliances such as cooker, TV, Washing Machine and microwave. It also covers personal belongings such as clothes and laptop.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service has always been very good and professional. I have not had many issues but the few times I've needed to contact them it has been very pleasant
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
What I like is the level of customer service I receive. Whenever I contact them they are happy to help and assist me with my query and always ensure the process is painless and efficient as possible.
Date: September 01, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium I am paying is fairly reasonable in comparison to other providers. I feel that I am getting great value for the service I receive. To be honest we do not all want to pay insurance but have to and I am satisfied with the service.
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They always provide me with up to date information and always ensure I am notified of any changes that could affect my policy. They are easy to reach and available across a range of comms.
Date: June 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I am really found of the website as it provides access to my online policy and also provides an easy to navigate service. I am able to amend my policy as and when required. The site is easy to use and the information is readily available.
Date: November 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Everything, They take forever to answer you when submitting a claim. Not professionals at all.
Date: September 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Policy covers $15,000 condo assessment for damages; all interior fixtures; furniture, clothing and other personal belongings. Coverage is against damages covered by fire, storms, sewer backups.
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that they care about people and want to make others happy. It is good to see a business that puts their customers first.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Since I haven't filed any claims on my homeowner's policy, I have limited experience with interactions with the company. In general I would expect the experience to be satisfactory given my interactions with the local representative.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have dealt primarily with their local agent which has been very correct and complete. A couple of years ago when I had trouble accessing my account via the website, the representative was knowledgeable and helpful.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Everything I needed to have covered was covered by this bank and I think other banks just do not offer the same thing.
Date: August 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Other companies just do not have the things that I look for. I think that other companies are not as serious as the one I use.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website is easy to navigate to get information about the policy - coverage dates, payments, etc. Payments can be made on the website and claims can be initiated.
Date: June 07, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I like how they are always available and they always get back to you as soon as possible. That is very nice to see.
Date: May 12, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The app is great. It is simple to use and there are many cool features on there that I find fun to use and learn about.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium is reasonable for the coverage and geographic area. A company with cheaper rates recently left the state and this company offered the best choices for my needs. Having the same company for auto insurance also helped maintain reasonable rates.
Date: October 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
THEY ARE PROMPT AND RELIABLE. THEY ARE EASY TO COMMUNICATE WITH AND DEAL WITH ISSUES PROFESSIONALLY. I ALSO TRUST THEM WITH MY CAR INSURANCE BECAUSE OF THEIR RELIABILITY.
Date: October 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We have not had to use current policy but thought old policy was high. Current policy seems fair.
Date: October 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have AAA for home insurance and own our own home. We are very satisfied with this insurance it is an amazing price, and very good customer service. We have only had it for a few months.
Date: September 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Customer service is almost non-existent. If I have to contact an agent via phone, the minimum wait is 30 minutes and often I can not a clear answer to my question.
Date: August 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
We do get roughly the same coverage as our previous insurance company, however we had to increase/decrease some coverage levels based on what the company offered.
Date: August 03, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
My deductible is the same as if I went to another company. I just feel that it is easier to process a claim with AAA.
Date: September 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
It's a little bit expensive considering I have never had to use it. I wish I knew exactly all what would be covered in case something ends up happening in the future.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is in line with other vendors. I am not looking for lowest price. Just quality service when needed.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Flood loss with loss of use coverage. General liability, Wind, Hurricane.
Date: March 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Customer service is excellent. Calls are returned right away if answers are not immediate .
Date: January 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The mobile site is user friendly. Gives me the ability to track claims and payments.
Date: October 05, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
Short hold time to get a rep. Rep very knowledgeable and able to answer all my questions. Made my changes quickly.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I am unfamiliar with the company's website/mobile app. We deal with the company via phone calls and I have never actually visited their website and am unsure if they have a mobile app.
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I HAVE ONLY USED MY WEBSITE ONCE AND THAT WAS TO GET A QUICK QUOTE IF I BOUGHT A NEW CAR. IT WAS EASY TO USE FOR THAT PURPOSE BUT I HAVE NOT USED IT AGAIN.
Date: September 11, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
WHEN MY RENEWAL IS ABOUT TO HAPPEN I GET A LETTER WITH CHARGES FOR THE NEXT SIX MONTHS ALONG WITH THE POLICY INFORMATION AND MY PROOF OF INSURANCE CARDS SO IT IS VERY EASY
Date: August 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I HAVE NOT MADE ANY CLAIMS SO I HAVE NOT HAD TO USE THE CUSTOMER SERVICE AND ALL MY PAYMENTS HAVE BEEN MADE WITHOUT ISSUE SO I WOULD RATE IT AVERAGE.
Date: August 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They are quick to respond to questions. We only call them 1-2 times per year with a question (usually about renewals). We do receive a lot of mail from them and that can be confusing.
Date: July 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The insurance company really only communicates when renewal time comes around. They send out numerous letters around that time and it can be confusing what each letter is for and if they are all relevant.
Date: May 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We check premiums annually through an insurance agent and Ameriprise has consistently offered us the best deal for the same coverage.
Date: May 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
The dwelling is covered as well as items inside - jewelry, furniture, electronics. There is a deductible before items are covered.
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
We've only interacted with them when we have had to buy new policies such as for a new home or automobile, and it’s always been positive and they've been extremely helpful in each instance.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The agents are very nice and willing to admit they made a mistake regarding their job. They also listen to a complaint and I believe try their hardest to solve it.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium was the most for the least amount of money, other quotes I received at the time were higher and didn't include car insurance.
Date: August 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I haven't used the website or mobile app; usually, we talk to an agent when we have issues and they are always responsive.
Date: August 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I really like the company's customer service, they call to see if everything is ok and to keep me informed of deals or changes. When I call there isn't a wait, and I can understand the agents and they can understand me.
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I like how easy it was to sign up online for both home and car insurance and that the agents check in on a regular basis.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
We'd always like to pay less for our home insurance but we feel our premium is reasonable compared to other rates we've seen, and given the bundling, it seems advantageous.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They have always been very responsive when we call and resolve our issues very quickly -- their customer services is top notch.
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My insurance offers comparable rates and coverage to all the other large insurance companies. I also have been with them long enough that I qualify for a number of discounts based on loyalty, lack of claims.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Homesite's customer service has always been top notch for me. I have had this insurance company at multiple residencies I've lived in and the process to transfer my policy from place to place has been nothing but seamless.
Date: September 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have always had good interactions with my insurance company. I have only had to file a claim, on the auto side for hail damage, 1 time in the last 10 years.
Date: September 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Homesite has a lot of options in their product offerings I think, and when I've moved from North Carolina to Florida, the representative clearly stated which offerings I could not hold onto due to differences in state regulations.
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I've heard the premium is a bit high compared to other insurance companies such as Geico, which does give me pause, but I am hesitant to switch to anyone else simply because I've had such great customer service.
Date: June 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The agent is very nice, got me a very good deal, but now I wonder if they should have told me about a mobile app or website to use.
Date: June 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium is very low compared to what I have heard other people have paid for roughly the same cost as their house compared to mine.
Date: April 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The agent was very good about calling me back when I had questions when we first bought the house. I haven't had much reason to continuously contact them after that, though.
Date: October 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Although I haven't had them long I would give Nationwide a 5. There customer service and communication during the sign up period was amazing. They were willing to work with me on how payments would be made.
Date: October 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is good at my local office. They know most customers by name and make it easy to file a claim. They also answer any questions I have.
Date: August 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
My policy covers any theft or fire which I like. It also covers my vehicle in front of my house and things I keep on the porch.
Date: August 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is competitive with other insurance companies. It is higher than the smaller companies but I like having the peace knowing it is easy tobdeal with them and its lower than the other big companies.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I like that I can view my policy online. It shows me my due date and whom to contact if I have a problem. I dislike the overall theme and presentation but thats just a personal preference.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Communication
They make everything straightforward and simple. Its nice not having to go through multiple people to get a question answered. They are always friendly when I go into the office.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I didn't do a comparison between agencies at all. My husband likes to talk with a real human being and other company usually just have it all online now so I really can't tell what's the differences.
Date: October 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I give Geico a number "4" review because they have been a good Insurance company for me. The customer service has been professional and helpful.
Date: September 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I don't know how to compare it to others because I have only ever used geico and no other company before. I am happy with the deductible rates they have offered me.
Date: September 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I would rate my insurance a 5. I have never had any issues where I have needed to use the insurance, but the Geico app made the purchasing process streamlined and user-friendly.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
My experience so far with geico has been decently well, I was offered a discounted rate through my job as well. The price is very affordable as well, so it's easy not to break the bank. Five.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I would rate a five, out of all the companies I compared they had the lowest rates.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Well the good thing on my current company is that the claims are within 24 hrs, that makes it really easy for the customer to be at ease when it comes to their case being worked on.
Date: May 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that most everything I do is on the app and the few times I've had to call in they were prompt to connect me to a person and not a voice prompt.
Date: August 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I initially moved to Safeco for just automobile because the premium was much lower than my current (State Farm) premium was. Then I got a combination deal that folded in the home, giving me much better covereage for less than my previous home insurance.
Date: July 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I've had little trouble with customer service. I've not had to call them for much as of yet, but my relatively new pickup got hail damage a couple of years ago and they gave me no trouble in taking care of the damage. I was actually rather astounded at how well the hail damage was removed.
Date: June 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The same hail storm caused some damage to the home. It cracked a couple of solar lights and damaged a couple of window awnings. The service was prompt and I was given enough in coverage to eAllied Insurancely take care of replacement expenses.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It's pretty easy to navigate and figure out what my coverage and policies are.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The general home is covered against damage. The other buildings on the lot, like workshop, shed, are covered from damage. The solar cell array is covered for damage. The internal part of the home is covered against damage from failure of appliances. Appliances are covered.
Date: January 16, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium is cheap compared to other companies. I don't have wind coverage but that is a chance I will take. Other insurance companies won't cover because of our location to the water.
Date: September 13, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
Besides what is listed, theft, liability insurance. It does cover a certain percentage of hurricane damage -- important in Florida but has a 2 percent deductible on that.
Date: August 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the website, but if I want to make a partial payment -- which I usually do -- I have to call in advance to do that. I would like to just easily pay half the payment, then pay the balance when the bill is due. I also don't like that they don't take debit or credit cards. That is inconvenient.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I haven't checked other insurance companies although I did some initial research and I found that you can't have had a claim within the last 3 years. I just had my first claim in 20 years on my roof due to the last hurricane.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like it. Don't have much to say about it. The people are polite although, now that I think about it, I did send them two emails which I have not heard back from them on it yet.
Date: August 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
From what I understand, Metlife's premium is quite consistent with their competitors. I have known friends who have deductibles around $1000
Date: August 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I would say communication is run of the mill. Even though I have digital bills, they still send me reminders monthly. There was one instance that I did not pay my bill on time on accident, and I called to alert them asap. They were extremely kind and understanding of my wrong step, and I understood that they would not penalize me.
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I really like Metlife's mobile application. I originally had an auto insurance policy with them for 10 years. Now, I am able to bundle all of my policies under on application account. It is so easy to pay my bill and to see all pertinent information with my policies in one place. I do not need to click around on multiple websites to view my benefits or to pay the bills.
No matter my issue, small or large, Metlife is there for me. Sometimes, I do need to wait in a rather lengthy queue on the phone, but I expect this as a consumer, Metlife representative have always been warm and very helpful. They have always quickly and efficiently accommodated me with serious questions and with my "help, I need to sign into my account because I forgot my password" questions.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Travelers insurance was found to be one of the cheapest insurance policies for my area and it allowed me to customize my policy to tailor to what I needed in my coverage.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium and deductible of our policy compared to other home insurance poilcies is about average. We pay $89 a month for our home insurance and it is automatically added onto our mortgage.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I compared Traveler's with several other insurance companies, including USAA as I am a veteran. I found that Traveler's charges less than USAA for the same level of coverage.
Date: August 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is good as customer service goes. Sometimes I feel when I can them, especially for questions on my bills, there is always a newbie talking to me so they have to transfer me.
Date: September 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I had an issue with finding documents on their website but after calling their customer service, they were able to help me find what I need.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I know that with this company the premium is really lowered then Safety Insurance. Safety Insurance was very high, and some of the things that were not covered were bogus!! Hated this company. Very happy with the premium we have been paying.
Date: July 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like it, wouldn't say I love it. It's just a typical insurance website that provides information regarding insurance policies. Can also pay the bill online. Sometimes I find it boring. They never up to date the website, same links, and same pictures.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I have yet to really interact with the Insurance company over the phone or email. We haven't had any questions that we don't know the answer to or had to file any claims with them.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
This is an essential coverage when the interior of the home sustains damage, like in a fire. On most policies there is only so much coverage that they provide for valuable items such as paintings, jewelry, guns, etc
Date: September 28, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
amica has a clear website - easy to navigate & use.
Date: July 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
some premiums are less money but they don't give me the comfort that mica has
Date: May 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I recently learned that this company is not the only game in town. In fact next year I may change companies--- It seems they are a little high and have been taken me to the cleaners for years.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I found when talking to an adjuster on a recent home claim they were understanding.
Date: September 01, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
It is a slight discount over the other companies we have used in the past. The biggest discount came in the bundled coverage. They could save me more for combining house, vehicles, and life than our previous company, so we switched.
Date: August 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
It is a slight discount over the other companies we have used in the past. The biggest discount came in the bundled coverage. They could save me more for combining house, vehicles, and life than our previous company, so we switched.
