Top Michigan Homeowners Insurance Companies Ranked By Customer Reviews
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Top Michigan Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am sure we could find a cheaper premium, but I like that it is a reputable company that has treated me right in the past. I still think our rate is not all that high in comparison to other vendors when comparing our rates with friends.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The deductible is line with all the other companies. The premiums are very reasonable. They are actually lower than many other companies I have priced.
Date: October 14, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
The customer insurance service at Allstate is outstanding. This is a small company which is very customer focused. We never talk to a recording.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
We have a $1000 deductible, which i think is comparable to other insurance companies
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Allstate has been great with me. I have had others in the past, but their service is great. I really feel like I am cared for and I really feel that they are doing the utmost to make sure I am happy and that I have all I need.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I only ever had one experience that required insurance coverage and from what I recall it was relatively smooth and painless. The agent was really nice and fired off a check in no time. I'd rate the customer service a 5.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Allstate seems to be one of the more expensive homeowner insurance policies out there however what sets them apart are their supplemental tools, services offered, business structure, and claims process.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
So far, I can't complain about my experience. The coverage seems good, but I have yet to need to file a claim.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Compared to other home insurance policy offerings Allstate's is highly competitive. Their prices are affordable and reasonable priced compared to their top competitors.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My experience has been very positive and I have even barely had to deal with my home insurance company. I would give them a 5 in terms of their customer service.
Date: November 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I haven't had a need to use the app much but what I have seen looks innovate, up to date, and customer friendly.
Date: October 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It takes you right to the homepage where you can view the status of your payments and see the payment schedule information.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Seldom have anything to do with them but if I call they are nice enough to listen and then blow me off.
Date: September 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like the communication of the company. They do a great job of advertising and getting the job done. I really cannot complan I have been very happy.
Date: September 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium is very expensive and they only cover a few things/topics. There are other companies offering more coverage for less of a value price but I am under a year contract. The only thing I like is that they get their fixes and work done quickly.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I really don't like how the online website is set up. It's very boring and difficult to navigate. When paying the annual fees online, they charge me a very outrageous rate for paying online.
Date: September 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
home damages, flooding, fires, rodents and insects infestation, potholes, sinkholes and power outages line damages.
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
the mobile app gives me what I need when I need it. It is great
Date: September 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They are hard to communicate with sometimes. It takes a long time to get a hold of someone and when I do they are very hard to talk to or are not asking me the right information.
Date: August 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I feel very comfy with the coverage. They provide me with what I need. I am very happy.
Date: August 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I'm satisfied with Allstate insurance company. With least premium I had satisfied with that.
Date: August 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I feel like I am getting the best coverage from my company, the coverage is better than the company I have had previously.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They take time to contact me in between payments and inquire about my status. They send out birthday cards. If I call, they usually have a minimum hold time.
Date: August 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I feel like my interaction with the company is good. They always make sure I am up to date with any policy changes or if something was to happen they always let me know.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It's easy navigation system in app and website is very helpful. The allstate app is very convenient to use.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The agent is very knowledgeable and is usually in the office. The employees are efficient and can handle multiple customers at once.
Date: August 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
It allows me to have less coverage and assume a little more risk. My payment is lower and I can save the difference in case of loss.
Date: July 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the premium seems good to me, I am not aware of the other premiums out there
Date: July 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The app is super easy to use. I am able to find everything I need and it never lags or glitches
Date: June 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
Customer service is always friendly, you can reach them 24/7 and they are always willing to go above and beyond. I am able to get my questions answered accurately.
Date: June 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
Premium is very low when compared to all other home insurance company policies. It has wide insurance coverage with less premium amount
Date: June 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
At least they answer the phone and make polite noises at me. Nothing of value though. At least they are nice about taking my money.
Date: May 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Way the heck too high for what there is. Also, the policy amount is too much since I could never get 250k for the house at any time if I was to sell it. Other companies have quoted similar though. All cheats in my book and looking to rip people off as much as possible under the law.
Date: May 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service was average level. The customer service helped to get all details of premium amount and insurance coverage
Date: February 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I have blanket homeowners. In addition, I have added liability coverage due to a home business. I tend to be cautious so I carry more than the normal person
Date: January 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They are rude, and It takes a long time to file out the work order to send the workers out. But when they do the work, it gets done quickly.
Date: January 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Basic house fire insurance. Noting extra, no guns jewelry endorsements or riders for things like this.
Date: January 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I didn't had much interaction with Allstate insurance company. It's was average level
Date: January 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
the cusotmer servivce has always given me what I needed, when needed . Its great
Date: December 30, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
They provide home insurance in the sense of an emergency taking place.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I don't deal with Allstate
but with my local independent agent, thus this is really not relevant to me. If you ask me about the customer service with my independent? well that is excellent
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I dislike how hard it is to navigate, the site can be very confusing as to what policies offer what. Sometimes I do not know where to access it.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have had homeowners insurance in multiple states and locations over the years so I am used to the variances in cost. It is the reason I work through an independent agent, when I trust my agent I know they will find me the best price with a reputable carrier who will honor their commitments. Since I tend to live in hurricane-prone areas, the capacity and reliability of the carrier are equally as important as the price.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I love the commuinications they send me via email. Its really great
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I've checked out many but this one has the best reputation and seems to be effective. It may be pricier than most but I believe I am getting my money's worth.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I really don't deal with Allstate directly. Instead, I work through my local independent agent who manages all for me. Thus the national website has no real meaning to me.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The premium is very expensive and they only cover a few things/topics. There are other companies offering more coverage for less of a value price but I am under a year contract. The only thing I like is that they get their fixes and work done quickly. Their customer service reps are very rude as well.
Date: October 22, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have had very good luck with my insurance company and would rate them at a 5. They have been very responsive and friendly when I have had questions.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have never considered the policy very much. It's just included in my mortgage payment. As I said, I should really shop around for a better policy.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I believe the premium and deductible of my policy is just as good as other home insurance policies for the same coverage.
Date: October 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
State Farm offers flexible deductible plans that fit into my budget. I know that if something bad ever happened to my house, I would be able to pay for it out of my budget.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I honestly do not know how their rates compare because I didn't look around. I feel as if State Farm is giving me an amazing rate though.
Date: September 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I Rate State Farm at a 5. I say this because the price I pay is a reasonable price. If I need them for anything they're always there. I also go through State Farm for my auto insurance.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
We are completely satisfied with our coverage. Our agent calls every so often to make sure that we are up to date on coverage and if there are any new coverage that they think we should add on.
Date: September 17, 2019 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
State farm product offering compared is equal to and in cases better than the competition. Also very good at explaining the policy in great detail.
Date: September 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The Premiums and deductible by State Farm are higher than other budget insurance companies due to the amount of services that are offered.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have only had to deal with State Farm one time, and that was when I had hail damage to my house. They worked with me and a contractor promptly, and easily, to get my roof/siding replaced.
Date: June 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The communication is open and honest. I like them a lot and I think that there are few companies like this.
Date: May 25, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the app because it is very simple to navigate and there is a lot of info on there I can use for myself.
Date: May 02, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The service here is very caring and they do a lot to make sure that we get what we need., It is nice to be a part of.
Date: April 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am covered in every single area that I need. I do not have everything, but I have the essential things I need.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
compared to other home insurance companies, I believe State Farm is a very reasonable premium for the coverage provided.
Date: October 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I've never compared to other companies. I've been with state farm for 20+ years. I had a claim in 1999 for catastrophic damages to my home and they paid out way more than I was expecting. It was a long rebuilding and they treated me wonderfully throughout the process.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The ladies at my State Farm office are absolutely wonderful. They are always in a good mood, speak in terms I can understand, but still get their point across. They even remembered my birthday (I think it's on my policy) and send me a birthday card in the mail. :-)
Date: October 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
They are very nice and easy to get a hold of. They are also very helpful and always offer good suggestions.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I really like their customer service they are always there if I have a question, happy to help me with suitable answer
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like it because it is straight and to the point but it doesn't have all the info I need.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I like that it saves me time and money knowing that they have my back, but it seems more expensive than others.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I actually never used it, except to find contact information. It was easy to find information. I am sure it would be easy if I was looking for policy information.
Date: September 21, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I am really happy with it. Considering the coverage I get versus what I am paying per year, I think I have the best that I can get. I have shopped around, and continue to check other companies each year to make sure I am still getting what I consider the best deal.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They have always been helpful. I have nothing bad to say and I do not want to switch. They have always been there for us when we needed them.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Every time I come in contact with State Farm customer service, they are very knowledgeable and super friendly to deal with
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like that my actual agent is local, and when I've had to deal with him, it's always been pleasant. Any mailings have been direct and to the point, as I had to call and let them know I am not interested in any other services they provide at this time.
Date: August 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I've never used it before, but If I did I would like it to have auto pay, an explanation of my coverage so I don't have to find all my paperwork, and a way to text my insurance agent or leave them a message so they can reply when they get to work and I can check it online.
Date: August 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
They are responsive and friendly always. I have dealt with people online and in a person who always was very helpful.
Date: August 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Any time I've had to call, which is rare, but I can leave a message with a secretary, and I will get a call directly from my agent within an hour. You can't beat service like that.
Date: August 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I like my premium because we don't have many home insurance providers where I live and this is the cheapest located around me.
Date: August 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It is very user-friendly, it makes sense what I am looking at and where I need to click to get the information I need.
Date: August 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They always communicate well and make sure that all my needs are addressed whether during times I needed to adjust my policies or during the claims process.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have checked around, and we have a very minimal premium for what they cover. I am not interested in switching. They have been great, very helpful.
Date: August 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Once a year or two they offer us to come in the office to go over our policies. To make sure we still have the proper insurance coverage.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
We have the furniture covered, all of the contents. We have medical coverage, in case someone gets hurts. The outside is covered by the HOA.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I have shopped around recently. There are some other companies that are somewhat cheaper. I have been with mine for so long and I have all my policies with them. I think I should be getting a somewhat cheaper discount .
Date: July 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
It is a very easy access and ease of use. It is right at my fingertips if I have any questions.
Date: June 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It's functional for what I need it for such as checking payment status, coverage, sending questions and receiving replies. If I had a claim I would do it on a computer, not in the app.
Date: May 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I'm already a customer, and I know what I want, I don't need to bundle anything else into my insurance, yet there is a constant reminder to do so. It's annoying, I am well aware how to maximize my savings.
Date: May 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They have always been helpful. We have dealt with them during two automobile accidents we had several years ago.
Date: January 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
They are really straightforward about their stuff and mail out more paperwork than I need. Instead of a 5, I gave a 4 because sometimes they mail me sales propaganda for things I already have. They're mail system doesn't discriminate.
Date: December 09, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I appreciate that there are several ways to communicate with the State Farm customer service- Email, chat, and phone
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
They are always willing to be there for you and they are very nice people.
Date: October 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared to other companies, Foremost's premium is very reasonable. They offer several different levels of deductibles to work with your budget.
Date: October 29, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
While I have not had to place a claim yet, every time I have called them with a question they have always managed to get me the answers to my questions.
Date: October 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium and deductibles are very low in comparison to my companies competitors. They also offer many optional services with very low premiums and deductibles.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
This company is known throughout the industry as providing the best coverage for mobile homes. It has local agents that can help me when I need it. When a claim is made they quickly respond and process the claim.
Date: October 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I have a 500 dollar deductible on my Foremost Home Insurance Policy. I prefer a smaller deductible because my home always seems to get wind damage, I want to be prepared. My premium is very affordable.
Date: October 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have had to make 2 claims on my homeowners insurance since I've had it and they've always been more than fair. Very nice, caring, and able to help me. They've explained everything.
Date: October 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I love their agents who come out to work your claim. They are knowledgeable and do a great job in finding all the issues and providing a fair quote. They follow up with you through emails, texts, and phone calls. You are provided with their contact information and they always respond quickly.
Date: September 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
three years running I have had to call them to get them to REFUND the first month's payment even though I pay in full up front
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I pay a slightly higher premium that other insurance companies but I feel that I'm getting much better coverage.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The home itself, the detached structures (shed/screen rooms), the golf cart, and furniture.
Date: September 13, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website should have the insurance policy on there for access, but I can't find it anywhere. The agent said he would send me a copy but never did. I'm very dissatisfied, but can't switch until I fix the roof.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The insurance company does not have a website I use. My Farmer's Agent does have one though and I use it. It is very simple to use and I can look up when any policies are due to renew or a payment is due.
Date: September 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is extremely easy to use. I have no problems navigating to the payment page, or pulling up the insurance documents.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I cannot figure out a way to log in or even create an account. The home page as well as the tabs listed are addressed to agents. I did not need an agent when I purchased my insurance so this is an unnecessary and frustrating step for me.
Date: August 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
During the flood, the initial agent wasn't able to fully tell me about my policy, and I got in way over my head. I wish I had known more about my policy in the first place. Then the company was completely unwilling to fix its mistake.
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They are tops in my opinion. You are provided the reps contact information as soon as you file a claim. You are sent an email documenting this information and can access your claim any time on their website. The rep stays in constant communication with you by phone/text/email. They are accessible anytime you need.
Date: August 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have had nothing but pleasant interactions with my company. My broker is the owner of the company and is extremely knowledgeable.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
When I first filed a claim the insurance adjuster did not know what she was doing and I completely got screwed by the insurance company. There was a lack of communication throughout the entire process.
Date: August 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
its hard to differentiate as there are not too many options for mobile/manufactured home insurance so I got stuck with the only company available in my area
Date: August 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home insurance policy insures not only exterior damage but also personal loss. My policy also includes personal injury to other people in my home and on my property.
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is really high, but they are the only insurance company that will ensure my house the way it is now. I can't get a new roof now though because they totally destroyed my credit rating, so I'm stuck with this company for now.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have no problem with the customer service with my insurer. They return my calls and answer my questions when I have any.
Date: August 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My Farmer's Agent insured my last home which was a site built dwelling. The premium was about $800 per year. I now own a manufactured/modular home and the premiums doubled for half the insured amount. I feel my particular home is quite sturdy and sound and feel this is unfair.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home is covered for damage due to natural causes. Things like hail, or wind damage are covered. The outside buildings are covered as well. Our shop is covered by out homeowner policy.
Date: July 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
basic structure, 100K of belongings, not insured for flood but insured for fire
Date: July 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
you always have to log in twice to actually enter the site - annoying
Date: July 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
No one who offers manufactured homes a policy will be as good as Foremost on the amount they will give you once you file a claim. They are a very fair company. Yes, their premiums are higher, but you get what you pay for.
Date: June 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like being able to communicate via their website primarily. I like this because it can be done anytime at my convenience. If I do need to speak to someone directly I have no problems communicating with them if it is within business hours.
Date: June 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
It covers damage to the house, property in the house, and living expenses if we have to be out of the house while it is being repaired.
Date: June 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Fortunately the only time I had to communicate with the company is when I first obtained the policy. Foremost sent a paper copy of the policy quickly. I would rather receive an electronic copy since I dislike filing and maintaining paper files.
Date: May 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Full replacement value plus %20 if needed. Upgrades to structures if code has been upgraded. Additional structures. Personal property coverage.
Date: May 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
even though I pay in full, they always take out the first installment, even though I have piad in full
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It is very difficult to find insurance companies that will insure a tiny home. There was only one other carrier that I could find. The prices were much higher and the coverage was about the same.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The company is very prompt at returning my calls if I have to leave a message. When email correspondence is required, there is very little wait time.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have not had to use a personal call, text or email in order to contact the company's customer service. This is a big plus. Following a phone tree is always a time waster. I finally found the required form online, filled it out, and received a return email. This is a big plus.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
Ease of use. I like that I can pay my premium directly from the website. I wish that you could access your policy from the website, so that is my only dislike.
Date: April 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
always send emails and phones call to make sure I am still happy with the service
Date: April 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
covers fire, flood anything that would get damaged by mother nature
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Anytime I've had to contact them, they always answer my questions and make sure all of my needs are met. They go above and beyond to make sure we are happy and as I've said before, their staff is always professional and kind!
Date: September 19, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
Again, the only interaction is through my independent agent, and they are outstanding in that office.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I cannot compare it with other policies companies because i had never used any other policies or contacted with other companies. so it would be little bit harder for me to compare.
Date: September 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like you that they are very communicative and they are always informing of all the new things that they bring to the service.
Date: September 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I don't like premiums, period. I feel like it's horribly high but I do have 5 pit bulls and realize that I need more insurance, therefore I will have a higher premium.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I'm covered against fire, wind, hail, tornados, falling trees/limbs, ice dams, the weight of snow, sleet, or ice on your roof. Also lawsuits against me/household.
Date: September 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I had to make a claim once and it was so simple and I didn't have to wait long at all to get my money from them. They are always very nice and professional. They make everything super easy!
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Everything I need is covered in my home policy. It covers loss, comprehensive, medical payments, hurricanes with a deductible.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I don't like that it's not just listed point blank what I want to read. I have to dig around in order to find out what I need to know. I'd rather just pull up the app or their website and have bullet points of the info I'd like to read.
Date: August 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like this company's website because it is very easy to use and user-friendly. The website offers step by step instructions for making a claim, complete with contact numbers. They also have the option to pay your premium online which is very nice and convenient for busy people like me.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It's good easily available but is little bit slow and not highly rated on Google play store.
Overall it's good and contains all essential features.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service is through my independent agent and he and his staff are outstanding. They are there when I need them and answer all my questions promptly and make sure I have all the coverage I need.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I'm not sure that anything is ever going to be perfect, especially when communication is such a big part of life. Too many promotional emails, the bills are supposed to be electronic but I don't get them and have to log into my account in order to see them.
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I do not like that it is very confusing and difficult to understand what is the purpose of each page and its letters are very small and make it difficult to read
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Dwelling coverage includes the repair or replacement of any damage occurring to the house or anything attached to it; including chimney, decks, porches, garage, roof, countertops, flooring, cabinetry.
Date: June 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I find the customer service very helpful. the caller does not have to wait an extended period of time, if they need to talk with a representative. The company also offers a call-back, if wait-times are too long.
Date: June 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It covers a long term benefits and many other facilities like long term coverage of housing plans and with additional benefits for new home loans.
Date: June 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium compared to other insurance companies is in line and considerably competitive. The insurance I utilize allows the subscriber to bundle and save.
Date: May 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
There is no communication gap but sometimes during extra work load they feel not free to talk on every issue.
However it is also not a big issue and could be solved easily.
Date: May 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I find the company's website fairly easy to utilize. Everything is laid out with large options for making the selection that pertains to your needs. Contact information is large and easy to find.
Date: May 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
my policy covers my entire home against uncomfortable or theft towards my property
Date: March 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium is significantly lower than my previous company, which is the main reason I changed providers.
Date: December 30, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have never had to file anything with my insurance. Customer service has always been really nice and helpful when I've called asking for help understanding and when I opened my account and got started, they were really great and explained everything fantastically.
Date: December 26, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I find the interaction/communication interludes I have had with the company to be informative and helpful. I have not experienced any language barriers with the representatives I have spoken with over the phone.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We did some shopping around when we bought our house when it came to finding home insurance. Nobody could come close to this price. Because we bundle this with our cars and boat, we get a good discount. I feel like we definitely get our money's worth!
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I really like your customer service are very attentive and you can not delay in the response.
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
There is no website or app with Gulfstream. I use an indepedent agent to purchase and maintain my policy.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
They provided us long term planing with least risks and short payment.
There is also no fixed deadline to pay installments.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I believe that GEICO is probably also near the top of insurance companies providing similar policies for home insurance as far as premiums and deductibles are concerned.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My deductible is $700 a month. My premium is $1,278. As far as I am concerned, this is reasonable and I am satisfied with this coverage.
Date: September 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
i think that my coverage is better than alot of others. i think this because as stated above there was a fire in the neighborhood and i know they lost alot and insurance didn't help.
Date: September 05, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
They have all the similar offerings offered by all other companies. The most important is full home replacement even if the cost to rebuild is more then the original cost of the home.
Date: February 27, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I believe that GEICO gives me the best deals for less of a price compared to other insurance companies. I feel that I am better protected with what I am paying.
Date: February 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
What I like about the GEICO app is that it allows me to pay bills while I'm on my phone or tablet which is very convenient for me.
Date: February 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I don't believe that it is necessary for premium to cost as much as it does but I do feel that all of my valuable and my homes is properly secured.
Date: February 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Damages caused by things such as fires, strikes, windstorms and hail but not all natural disaster damages. It also covers damages caused by strangers and personal belongings if they are stolen.
Date: February 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Because GEICO is a bigger well known company it is harder to speak to representatives one on one on a personal level about my problems, which may be small.
Date: September 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Everything I think. Damage by theft, fire, accident. Maybe not natural disasters and floods. I honestly am not that sure. I know it covers possessions inside and out.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It's actually pretty annoying because I login to one site (Geico) and I can see some information there, but other information, it takes me to another site. It's also difficult to find my billing information, such as due date.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
It's not bad. They do answer quickly when you call. They respond slow to emails. If we have a claim it takes a few days to get an adjustor out, and even long to get a response back
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The few issues we have had have been resolved quickly. I've occassionally needed to get a supervisor, but not often. I don't like the slow response to email and no option on texting with customer service agent.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I love the communication from my company. They would always call me when I first got the insurance and make sure I was satisfied and they made sure I did not have any questions.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I love the company's website. It is so easy to use and it has a "chat" feature where I could talk to someone on the spot if I need any help. It is also easy to search for anything I need and most of the time I find the answer.
Date: August 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They do send me regular emails which is good and they will answer questions if asked but I haven't had a major issue with them so I don't know how they'd be if I filed a claim.
Date: August 13, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
it isn't user friendly. We have to log in every single time- it doesn't save username and password. it isn't user friendly. It's difficult to find what your looking for and the search bar doesn't work well
Date: August 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
.The premium isn't high, and since it's bundled with my car insurance it is a little cheaper than it would be otherwise. I live in a wealthy area, and reevaluate every few months, but all insurance is high and better the devil you know than the one you don't
Date: June 16, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I don't really have anything bad to say, but I don't have anything good either. They're just there and they answer my questions when I need it.
Date: May 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is very good. When I call, I get a real person and not an answering machine. I always get directed to the department that I need and I have never had any issues.
Date: May 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
It's not bad for where I live (we get charged a lot due to proximity to the major city); I compared with Liberty Mutual, Allstate and State Farm and they were the cheapest for what I got.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium is about the same as other insurance companies. Most of the time people do not need flood insurance, but I did. That definitely added a hefty fee but it is not more than any other insurance company.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
My home policy covers fire, flood, wind, and bAllied Insurancecally all storm damage. I live in an area where storms could really affect my house so I needed to get an insurance that would cover everything if anything happened.
Date: October 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I am satisfied with the service provided by Liberty Mutual, I simply wish the premium was a bit lower. My home is newer thus I have not had a lot of claims with the company, so it has been fine so far.
Date: October 08, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I am satisfied with their premiums and deductibles. For home and condo, I really haven't had any complaints. For the roadside assistance, the coverage was a little low when I needed it, but I just upgraded it for a very minimal charge.
Date: October 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
We have had great customer service with our insurance company. Fortunately we've never had a claim, but whenever we have a question about our policy or coverage we receive quick and courteous replies.
My insurance company has very good customer service. Whenever I have had to call them, they are very helpful and work very quickly to resolve any problems that I may have.
Date: September 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium seemed to be the lowest around compared to other national brands. The deductible was comparable to other companies in the area.
Date: September 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I am very satisfied. They offer the same as other companies and have better rates then most. I would recommend them for home insurance.
Date: April 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I've shopped my policy around and all of them are in the same general area. The only difference seems to be in the coverage amount offered but not the general price.
Date: March 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The company is very responsive when calling or emailing questions. The representatives that I have spoken to on the phone are very friendly and courteous. They also are very quick to provide documentation to you when needed.
Date: March 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
The website does not clearly describe what discounts are available or how to get them. Additionally, while the total policy price is listed, finding specific prices for each line item is difficult as it is not listed. You have to re-quote your entire policy just to explore making changes to the policy.
Date: December 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
In addition to the above i also have coverage for Sump pump in case of overflow or water damage. The policy does not cover floods.
Date: November 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I would say the customer service I received is average. Nothing great. I got more help understanding my insurance from my realtor and mortgage broker than my actual insurance. I repeat I feel the customer service was average.
Date: September 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
I have standard home insurance providing coverage in the event of damage, storm or natural disaster, robbery, lawsuit against me, etc
after the payment of my deductible.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I switched to this company because the premium was slightly lower 10 or so dollars per month than my old provider. I think the premium is thus lower and or comparable to others.
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I have covered appliances, artwork, tools, furnishing. They will also cover fire damage. If someone is hurt or injured on my property that is covered as well as long as there is no negligence.
Date: September 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I generally don't like contact an insurance company, so while my experiences were not negative it puts me in a negative frame of mind.
Date: September 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I have never had trouble getting ahold of anyone when I've called, which is usually my concern. Changes I requested were promptly made.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Nearly every premium I was quoted was within the same 500 dollar range. I selected this company because they were courteous. They got back to me quickly and seemed interested in having me as a customer.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The website is easy to use. I can print out documents and sign papers. I can also make payment fairly easily. If I want to change my policy, it is easy to learn the options available to me.
Date: September 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like that the website has information available to me in order that I don't have to call. There is also contact information, so I can more simply call if I need to.
Date: July 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They communicate quite well. I can understand what they mean. They don't use confusing insurance terms. They are friendly and cordial. They communicate via email which I appreciate.
Date: January 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have no complaints. Service staff knows what they are doing. They get back to me quickly when I have questions. I imagine if I have a problem they would be quite helpful.
Date: October 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service department of Farmer's Insurance is awful. They do not consider the value of the customer's time; they only consider their profits.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Farmer's Insurance is the best as far as policy offerings. They offer full coverage along with add-ons to fully insure your home. I am completely satisfied where we are at.
Date: August 31, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
farmers has extremely good customer service skills they are very helpful and always go above and beyond when ever i need anything they are there to help me.
Date: October 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
Personal belongings, The walls inside and any damage done inside by water etc. Since we live in a Condo the outside insurance and maintenance is covered by the Home Owners Association.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I dislike the fact that I have to repeat over and over again to thier CSRs what i am needing, they seem really stupid and don't understand thier products very well. I think i should search for another more reputable provider.
Date: September 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
They just don't offer much as far as discounts to stores or places. like other insurance companies do and there site is hard to use.
Date: September 24, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I think its way too high, I have heard other companies premiums are around 1300 a year, but this company is at 2500 a year and i think that's bullshit.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We had filed a claim last year and it went bad, the sewer back up and they ins company hired a company to do the clean up then bill us more the what my ins company would pay, we had to fright this and then settled and also they tossed out all of our items.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium are low and help keep my house payment down, everyone else wanted 3000.00 to 5000.00 a year to ins the house because the age and size of the home to rebuild, my ins company just ins for what we paid for the home.
Date: August 09, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
They do call you back a day later and try to help if I use the local office if I call the #800, it's like pull teeth to get anywhere
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I am kind of indifferent to their website. Have nothing either good or bad to say about it. It's easy to use and make a claim but I still would rather call.
Date: July 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It feels like its from the mid 2000's, It also doesn't allow me to create my own claims, I have to either call the 1800 number or i have to call my insurance agent. I also can't get direct quotes via the website.
Date: June 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have that everything goes to the agent, they don't stress enough to call the hotline, their billing on their hotline closes at 6 pm and its monday to saturday. My agent's office is 8-5 m-f. and that sucks. plus thier stupid csr's don't know shit.
I have 500,000 dollar liability insurance, I have full replacement home at 230,000 for a new home. Also have 30,000 personal property which covers my belongings. And I have 5,000 medical payments covered in my homeowners insurance.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
One thing that really annoys me is they change my agent all the time without even telling me or who the new agent is.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They have been really good for claims. We have had to call them for car accidents that were not our fault and they handled everything.They took charge of dealing with the other drivers insurance and all of that.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Every time I have checked with other companies I already have the better rate. Maybe because we bundle home, auto and life insurance.
Date: October 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The deductible to my policy is a lot more fairly priced than i would have received from another company with the same demographical conditions.
Date: October 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My deductible was slightly cheaper than the competing companies in my area so i went with Progressive.
Date: October 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Our deductible is completely reasonable. It is currently set at $1000.00. This is very reasonable and I would imagine comparable to other companies.
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
customer effort score is recorded on a numeric scale, so a higher score would represent a better user experience. For a standard seven-point scale, responses of five or higher would be considered good scores
Date: October 13, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premiums and deductibles when compared to other companies are much lower, and in addition, the service is the same to even better than most of the other countries.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I like their policy because it is very dependable and it has meet my standards.
Date: September 15, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
progressive was the cheapest rates that i could find. they were also the only company i found that had an online presence and a local office at which i can visit and talk to a human being.its the best of both worlds.
Date: January 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
the home, anything inside of it including furniture, appliances, outbuildings, medical expenses.
Date: September 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like that they are friendly. I like that they have good customer service.
It is annoying that you usually reach call centers overseas when you call them. Otherwise, they are pretty good.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
It is good. You have to sometimes call and say to them you need an English speaker.
Date: September 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
State farm had similar coverage...with larger deductibles. I am trying to go to them because I know someone who had a big fire and they covered everything and were excellent with them. Progressive is not as good as that I am sure.
Date: August 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I called all around and they are the cheapest. Allstate was $1400 for the same coverage per year. Fremont in Grand Rapids, Michigan was $1525 for the same coverage (that our company for our last home).
Date: August 12, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I am an at home call center. My husband is an immigrant and I have tons of Asian friends. I just cannot stand when I call them and they do not speak English.
Date: July 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the app. It is okay. it works. No problems so far.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The main problem is them not speaking English at their call centers. When you do speak an English speaker they are pretty nice. I do not care if they are here or overseas. The main thing is that they speak English
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Their home insurance customer service is stellar. Any questions I've had have always been answered promptly.
Date: September 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have not had any issues with Nationwide's customer service. They have been prompt in responding with anything that I have needed to ask them.
Date: September 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I am satisfied with my one- thousand-dollar deductible, but I feel like the premium is too high compared to other companies. Because of the nearly annual rate increases, I can only give a rating of 2.
Date: February 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
This was the cheapest premium that I found. Ill most likely try to bundle my insurance in the future. Right now I have the very minimum policy that is offered.
Date: February 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home, land, and property are covered under my policy. Our personal belongings, our home itself, our small parcel of land as well.
Date: February 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
Its simple to use and always loads fast. Ive never used the app, but im not sure if they have one as I only use the site.
Date: December 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
They interact with me in an appropriate and in an effective manner. They are always helpful and friendly when they are communicating with me
Date: December 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Only my house and structures that are attached to my house are covered by my insurance. I don't have any other options do to my circumstances
Date: October 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The premium seems to be on par with other major companies in the neighborhood. Same goes for the deductible. A bit pricey but no big complaints.
Date: June 25, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I was paying less when I had Allstate, however, my auto policy through them was ridiculous. I switched to Travelers and my auto policy went way down but my homeowners premium was a few hundred higher.
Date: June 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very simple and easy to navigate, they also make it very simple to find their support line to talk to someone which is what I normally use
Date: May 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Its very easy to get a rep on the phone, they are very knowledgeable and were able to answer all of my questions and deal with my claims quickly
Date: April 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
The policy offerings in my home insurance covers my house, contents, loss of use, medical payments, etc. It covers me against hail, wind, theft, fires.
Date: April 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The send paperwork quickly, and in plenty of time before renewal so I can read it over before the premium is due and can contact with any questions or to make any changes if needed.
Date: March 28, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They got right back to me on estimates and on my claims so I wasn't ever kept waiting or unsure what was happening
Date: December 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is very easy to use and displays both my home and auto policies in one place so I can easily see premiums owed and pay if necessary. The only thing I would prefer they make available is for me to be able to modify and request new quotes. Claims are easy to request from the webpage.
Date: October 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
they have responded quickly and were very helpful. When I originally called to get an initial quote, they got the information needed and got back to me the same day.
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
We didn't do much shopping around, but we were definitely drawn by the small company set up. Again, we have used this company for years so I was very comfortable and happy with what they offer.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Our deductible is standard for the industry. We did see one other quote with a deductible that was the same for the same coverage. I think we ended up right where we should have in regard to our deductible
Date: May 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like his services and coverage, his attention and above all his benefits
Date: May 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The communication from my insurance company is very flexible and direct with those in charge of it
Date: April 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
There are many insurance companies in the country, especially in my city, but this is the one that most suits my needs.
Date: December 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like your services and efficiency when it comes to solving the needs of your clients
Date: August 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Our home insurance company has great customer service. We typically ask our questions to our insurance broker, but he typically reaches out quickly with an answer.
Date: September 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Communication with my agent is always over the phone. At the corporate site I use the contact forms. communication is always courteous and polite.
Date: August 22, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The mobile app can be a little difficult to navigate. the icons and links could be bigger or placed in buttons. I do like that my insurance card is on there and I have access to my entire policy any time I want to.
Date: August 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
The entire contents of the house, coverd against theft, flooding, fire, etc. Garage is covered too. There is also medical coverage and liablilty coverage for anyone who is injured or otherwise on our property
Date: July 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service I experienced was always directly related to my autos that are insured with the same company except for when I first got my policy. I dieal directly with my agent and he is always looking out for my best interest.
Date: June 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have comapred to a few companies and the premium rates are lower than any of them, I have my cars bundled with my home which is helpful.
Date: October 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The ratio of the cost of our premium to the offered coverage is very comparable to the other companies we researched.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have talked to another agent and she says our premium is about 400 dollars too high. So I am considering changing agents but not changing companies. The deductible will be only 500 dollars so that will be an improvement.
Date: September 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They are generally courteous and professional. They are patient with my questions but they come up with many reasons not to be helpful. There have not been good ways to update information without calling them. It would be nice to do it online.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our insurance is fairly basic. It has a $1000 deductible. It has no provision for expenses if we have to live outside of our home. I am sure it does not cover earthquake damage.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They generally have many reasons not to be helpful. They raised our premiums just because my husband called in with a question about making a claim but he did not make a claim. I thought this was really unfair.
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
There is no app that I am aware of and I have no way to look at a website for the company. I have an agent that I call and we can also communicate by email.
Date: February 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
We pretty much never hear from our insurance company outside of our annual renewal documents. It would be nice to feel appreciated as customers throughout the year by receiving mail or even something special like a calendar during the holidays. Mostly we just pay them and never hear a word in response.
Date: February 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The company's website is very basic. It isn't visually appealing and does not have a modern appearance. If it were to be updated with a more current design and with more information easily accessible ti would be much improved.
Date: February 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our insurance company offers a fair value for the level of coverage and deductibles chosen. In comparison with other home insurance companies their prices are more affordable.
Date: February 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our home is protected against wind damage, hurricanes, sinkholes, and other damage. Flooding due to water damage is not covered.
Date: February 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Every interaction with our insurance company's customer service department has been a pleasant experience. They answer questions easily and respectfully while proving the requested information.
Date: August 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I am covered for total loss, theft, fire and hurricane. All are covered with a 2 percent to a 5 percent deductible.
Date: August 07, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
my insurances website is pretty much useless to the consumer. There are no online services for the homeowner to use.
Date: July 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
My premium is extremely high in comparison to other insurance companies. My payment is almost double what others are. The area I live in is also a factor.
Date: June 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I dislike my companies customer service. It is hard to get a hold of the owner for minor things. I am afraid of what would happen, should I file a claim.
Date: January 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication with my insurance company is very poor. It is hard to get in touch with anyone. They dont like to return phone calls promptly.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I get frequent communication from my insurance company about possible upcoming changes and my agent stays in touch with how they can be improving.
Date: August 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I can't make a valid comparison because I do not know what the premiums of other companies would be. When getting the coverage I did not "shop" around.
Date: May 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Customer service has always been great. When I need to make changes it has always been easy and there is always a person on the phone, not an automated system.
Date: December 22, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
While being a functional website it is not the most user-friendly or efficient website. Not everything is easily found or easily navigated.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They communicate via email or phone call so you always get a response quickly and it usually covers all the info you're looking for
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium I think is a good value for the coverage that we get. I can't complain as it seems comfortable and even cheaper in some cases compare to local competitors
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I've always had good customer service and there is always someone there to help out if you need. Walk-ins are never frowned on, it seems
Date: July 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I really like the fact that their app lets you submit an entire claim directly to it. They're super useful and handy to have
Date: August 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium is fairly low compared to other companies that offer mobile home insurance. Other companies' quotes were much higher.
Date: June 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The agents are knowledgeable and friendly and quick to answer any questions I may have. They also offer seasonal tips in reference to the appearance of my home and land.
Date: May 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like that they proactively stay in touch and don't just ignore me. Also, I can call with questions at any time and get answers with no hassle. They send me monthly newsletters with information to help me maintain and keep value in my home.
Date: January 11, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The website and app are easy to use and easy to pay the bill. It had everything I need right there and offers a lot of information as well. The website is easy to navigate. The app shows the climatic conditions as well.
Esurance was much cheaper than other companies we looked into. I still feel our coverage is a bit overpriced though. I am hoping our premium will drop overtime.
Date: September 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that their website is very easy to navigate. I am able to go through the tabs and easily find customer service help if I need it.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
All interactions have been very pleasant. I like how they like to engage in small talk with their customers and don't just treat you like a strictly business relationship.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are always quick to respond to any issues or inquiries that I may have. I have always been treated with courtesy and respect. They work hard to resolve any issue I have.
Date: October 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have been satisfied with them because they are great about communicating through email, which makes it really simple for me. There was also a mix-up once about coverage on one of our cars.
I have only used the website. It is easy to use and provides me with all of the information I need about my insurance coverage. I am completely satisfied with this company which I just started with last year and I will renew again with in September.
Date: October 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
They also say in addition to auto, home and renters insurance, Horace Mann offers life and disability insurance, but they never call back when i need their help.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
We have a very standard premium and our deductible is about $500 but we have not had to use our insurance recently so i can't speak on how their performance is when under certain circumstances.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have found customer service for home insurance companies to be very helpful guiding me to the choice I need to make based on information I give them.
