Top North Carolina Homeowners Insurance Companies Ranked By Customer Reviews
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Top North Carolina Homeowners Insurance Companies Ranked By Customer Reviews
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North Carolina Homeowners Insurance Company Ratings
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They are very good they have a local office and are always available to call. My agent always picks up his phone. The prices are great and we have never had an issue with them of any kind.
Date: October 26, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My experience with State Farm is relatively new experience as I have just become insured by them. So far, they have been very well receiving of me and prompt in their responses. I would rate them a 3.
Date: October 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have my house and two other cars with State Farm. Their prices are fair. My house got hit with a very bad hail storm, State Farm took care of the new roof, new siding, some tree damage. Rating 5.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
i have been with state farm insurance for 8 years now and not once did i get any trouble with them . There coustomer assistance is very good unlike most place.
Date: October 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I do not have much experience with other home insurance companies but I think with my personal satisfaction with State Farm.I have not really compared my State Farm coverage compared to other companies.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have no idea what mine is compared to other companies offerings. I'm happy where I'm at and love the company. I feel no need to shop around or get a better deal.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We have a typical deductible for a house in our area. We have had two claims on other homes and our deductible did not increase.
Date: October 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
they are stellar. always a pleassure to do business with them. I rate them 5 all the way! I had geico before and the service was not so great.
Date: September 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
State Farm home insurance company renders to me first class services any time any day. They are number one home insuance company in California
Date: September 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I believe their policy offerings are comparable to any other insurance firm. We have never looked for other policies because of all the bundle discounts we have at State Farm.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible of my policy is better than I've been able to get through other insurance companies for the price. Either the policy is more expensive or they're making me have a higher deductible.
Date: September 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Our insurance agent has been very helpful when we had any problems or issues, including a tree down on a fence and roof damage from a storm.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I've had a limited experience with their customer service, but from the experience I had, they were very open about my policy and were able to give me answers to some questions I had.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
This home insurance company was good with me. well experience persons are well working done, all are support me
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
State Farm is slightly more expensive but it is no-hassle and easy to use. Generally, I am willing to pay more if it means faster responses and an easier, more straightforward claims process, as is the case with State Farm.
Date: September 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Our premiums are comparable, as are our deductibles. I do wish, however, that we had been informed when our deductible on our home owners changed with the purchase of a new house.
Date: September 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium for the home insurance policy was pretty reasonable compared to other companies out there. That being said, if it increases substantially, I may look into another company.
Date: September 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I have not researched other insurance providers. We have always had State Farm. We also have multiple cars with them so we receive a discount on the home insurance. I am satisfied with the agency we have and don't plan to change.
Date: August 02, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The deductible of my home insurance compared to other home insurance policies for the same coverage is about the same. Maybe a few dollars here in there higher depending on the company.
Date: June 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
There really isn't any interaction for communication on a regular basis, just when I call to lower my bill. Other than that I never have any communication with them.
Date: June 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
We haven't shopped around in years to compare the premium, we have had this policy for so long. I really believe that the same coverage is available at a comparable price if I was to shop around.
Date: May 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I am not really sure exactly what is covered other than the dwelling itself as well as $30000 for personal belongings and such. And also I do believe I do have the medical in case someone gets hurt on my property.
Date: May 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I do not really use their website and I don't even know if they have a mobile app. I went to their website once and it was ok, pretty simple to navigate.
Date: April 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Any time I've chatted with my representative or with customer service online, it's been a breeze actually. They are trained, I think, to be good at putting the customer at ease with their problem. I give them an A+ with communication.
Date: April 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I have not really shopped around other companies for price comparison, but I do feel that paying $84+ a month for homeowners is quite pricey. Especially since I have paid it for 12+ years and never had one single claim.
Date: March 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have called them several times over the years to get the premium lowered, they are always pushy in me keeping my current premium and I have to really threaten to leave the company before they do what I asked.
Date: January 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I don't really use the insurance companies website, or mobile app very much, but I have seen where you can log in to view a PDF version of your policy, which I think can be very handy.
Date: January 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Our home is covered by an agreed value flat rate policy, it is what we thought best when shopping for insurance. It pays out the flat rate no matter how the damage to the home happened.
Date: January 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
We have never used the mobile app, only the laptop/desktop website. We like that we can view our complete policy online, pay online and ask questions directly to our provider online. It is easily laid out, clear wording, only 5 tabs at the top so that navigation is easy.
Date: November 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think I pay a little more for what I receive in coverage than the average person; however, we are on a barrier island that can easily be affected by hurricanes. I believe my neighbors pay about the same or more than I do.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that the website is very professional and easy to use. The graphics are up to date, the login works well, I can easily access all the information I need about my policy and it runs quickly too. No jamming up.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I can not think of anything that I do not like with State Farm. All my interactions have been positive and all the times I have needed them they were there.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The company is great and well known among a lot of home owners. I am proud to be part of their team these days as well.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that the employes in the office know my personally and are very friendly. I never feel like I am being "sold" insurance, only that they are looking out for the best deal for me.
Date: September 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service has been very friendly and knowledgeable overall. Fortunately we haven't had to call them much. I've only dealt with them once, but they were able to answer my questions and handle things that I needed handled (basic policy related questions).
Date: September 23, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
Website lets you make changes to policies. Access all accounts within a household. Have access to bank accounts and bill pay.
Date: September 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Our company will both call me an email me when there is something that needs to be discussed. There are times when I cannot answer my phone, but can check email, and in those instances I have been able to get back to them faster than if they had only called.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I felt like it was decent, not great. I thought we might've been able to find a lower premium but we felt good about this company and knew people (family) who had used them so we went with them even though it was a little higher.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The company seems to be ahead of the competition and wants to maintain their standing. Their premium compares well to other companies, making their office the obvious choice for anyone who is interested in services.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Long waits and having to navigate nested automated phone systems, then when you finally get a warm body on the phone they more often than not cannot help and transfer you to someone else.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The communication and interaction have been fine. Again, I haven't had the need to contact them except once which is great, so I can't say too much about it. But the times I have communicated with them it has been professional and positive.
Date: August 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
My agent, Jennifer, at State Farm is awesome. She is the main reason I stay at State Farm. She explains all the services and numbers like I am a child haha. She is fantastic.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The policy has complete home value in case of fire. Outside damage caused by storms. Belongings covered up to 500000 with support given.
Date: August 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The mobile app is convenient, but does not allow my to specify certain things, such as preference of a claims adjuster to come out as opposed to a repairman.
Date: August 11, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
Of course everyone would like a lower premium or deductible. You can choose different levels to meet your needs.
Date: August 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premiums may be a bit higher than other insurance companies, but the coverage is reliable and thorough in nature.
Date: July 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
There is a slightly higher premium with this company but customer service and claim coverage are excellent
Date: June 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
My home is covered for the usual damages, excluding flood/earthquake/etc. Damages covered by accidents and acts of nature are covered with a !000 deductible.
Date: June 01, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The customer service is always available and the work that they do is excellent. People admire the customer service and choose the company because of that fact overall.
Date: May 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
It is acceptable. They tend to respond within a reasonable amount of time when I contact them with a question or claim, but could be quicker in their response.
Date: March 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The interaction is reasonable and people seem to admire the company on the whole. Communication has always been a focal point of the work that gets done there too.
Date: December 24, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel like the premium is competitive when compared to other insurance companies, but feel that all of their premiums are high.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
If there was a way to give them 10 out of 5 i would. Our agent is outstanding and you are not just a policy number with her.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is modern and helpful in a lot of good ways for me. The new mobile app is also worthwhile and people want to give that a try for themselves.
Date: November 19, 2017 Age: Above 60 Gender: Male Marital Status: Married
Website/App
The website is acceptable but the mobile app is leggy and has issues. I prefer not to access my account on my phone.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium isn't too outlandish at all. For around $450 for every 6 months, which is full coverage for my vehicle and my wife, it's decent.
Most of my belongings are covered by my policy. anything that is outside of the walls - appliances, floor, belongings - are covered. Anything that is within/inside the wall, my condo association is liable for.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I really haven't used the app. The only time I used the app was when I got into a minor accident and used the app to file the claim. It was seamless and easy. Very convenient and easy to follow.
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Allstate leads the pack when it comes to customer education. Along with clear policy information, the company offers great tools. We especially love its Common & Costly Claims finder,
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think our deductible has been relatively on par compared to anyone else. It doesn't seem out of whack comparatively.
Date: October 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I am satisifed with my home insurance. I feel like they have been responsive to my needs. I have asked them about hail damage and they did send someone out to check.
Date: October 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
All state offers great premiums and options at affordable prices and I feel we have more variety and option than other insurance companies with All state as our plan.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Allstate provides the coverage immediately without any hassle and the returns policy is good and since they are experienced they can easily process the returns with out any difficulty.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium and deductible of my policy is very good when compared to other home insurance companies for the same coverage. I did my research before choosing Allstate because it is the best choice.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared with others I think it is quite standard, they do a good job and it is at the level of many others that are also very good in general aspects.
Date: September 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The provider give my house a good deal. Compared to the other, I think it is about 15% cheaper for the same coverage.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I believe I could be paying less in insurance, but I'm relatively new to owning a home. I would be looking to shop around and compare rates in the near future.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Again like I said the communication is great between us in office as well as when they email if they have to.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The allstate customer service experience has always been excellent. The staff is accessible, friendly, and knowledgeable. They genuinely care about me.
Date: September 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I would like to hear more about cost-saving features. As I pay my bill on time, I don't have too much interaction with Allstate
Date: September 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The people are real nice and polite. They go out of their way to help you with questions about their company and such.
Date: August 23, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Allstate's customer service has always been pleasant to me. I haven't had anything noteworthy happen that caused me to have extensive interaction with them
Date: August 14, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I took what I could get but I hear so many others talking about how theirs is cheaper so now I question how great mine is.
Date: August 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Our home is a condo, so only personal possessions are covered. Personal property up to $65,000. No single jewelry item is covered in excess of $1500.
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I really dislike the fact on how hard it is to communicate directly to my assigned insurgence agent. I have talked to only a receptionist in regards to my policy.
Date: August 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I think the website is very simple to use and has a nice interface. It is fairly simple to navigate and make payments.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I appreciate the level of interaction I get with allstate. They call me every few months to check in and see how I am doing. They also send birthday and holiday cards.
Date: May 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
My premium is comparable to other policies with comparable coverage. I pay $700 a year and feel that is fair for the coverage I get in return.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It is my first home, so I don't know the market too well. Perhaps just comes down to price - would be my main concern.
Date: March 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I would focus on the live chat and more technology on website. I would also suggest more personal take on customer service.
Date: December 30, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I would like to see a live chat for allstate to an insurence agent. Would prefer Mon - Fri agent.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I can always find what I am looking for on the allstate website. It is easy to navigate and the layout is visually appealing.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have minimal coverage on damages, fires, lightning strikes, hail etc... Its liability on most of my items for theft, computers, electronics..
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I hate that they don't have one they are just a local office near me, I mean unless you go directly to allstate.com but mine is an independent dealer.
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Erie has a very competent and receptive customer service team which has responded immediately when I have called regarding a situation or two over the past several years.
Date: October 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
the service is very good they are very attentive to everything I need.
Date: October 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
i dont have any deductible, thats the best think i like about my insurance. they always provide the best coverage than any other company.
Date: September 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
This is an insurance program that was enlisted when my parent's bought the house. It is decent, and when we had water damage they covered most of the costs.
Date: September 19, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
While I have never had any claims, I feel confident that it something were to happen, Erie would be responsive. Their rates are very competitive as I have shopped home insurance around several times.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I bought a new house while keeping the old one as renting house. It involved adding new policy and changing the old policy to one for renters. The agent called me and guided me step by step showing patience.
Date: September 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I feel Erie is comparable to other insurance companies in their offerings. Their rates are very competitive as I have shopped home insurance around several times.
Date: September 11, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
I use an independent insurance agent that is able to quote several different insurance companies. I also have obtained a few quotes from other companies myself.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
It was a standard basis. Didnt offer anything fancy, but everything was included in the purchase price of the home.
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I feel very happy to join with this company.I want continue more thant this year with this company.sometime this company save my total family
Date: May 30, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like the ease of use of my companies web page. It is easy to log in and easy to get to where I need to be, Easy to find my coverage and my premium amount.
Date: May 24, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have just been with Erie for less than a year. When I switched, I had the same coverage for over $1000. 00 more each year
Date: May 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The companies service is great. My agent is local. I can visit her, call her, or text her. She is always fast to reply back.
Date: May 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
They are always eager to please. They respond fast. They are always friendly and get right down to business.
Date: May 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They provide converge for everything in my home, replacement cost to replace the item that is destroyed or damaged.
Date: November 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I am very satisfied with the customer service of the company. They are very prompt and courteous with their replies and go out of the way to satisfy me.
Date: September 22, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Erie sends me all materials relating to my policy renewals in plenty of time to review, make any changes or check with another company. The actual policy is like most insurance policies, very hard to understand.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service on their website is easy to get to. However, anytime I need customer service, I check in with my local agent who handles my questions and gets back to me promptly.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
They are extremely patient when talking with the customers. They walk me through everything, and let me know the next steps and what actions need to be done on my part
Date: August 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is very easy to check in and to find out needed information. I still mainly use my local agent when I want to make any changes or check out any new information.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
A lot of items are covered in our home owners insurance. Flood, sump pump backups, coverage of theft, and if our shed is damaged by fire or weather.
Date: August 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I'm not sure if Erie has a mobile application or not. I do know that I am able to make a claim online if needed, but I have not looked into whether or not I can do it through a mobile application.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Normally, my agent checks out other companies every year to see how my rates matchup. Thus far, Erie has been very competitive, especially with the bundle discount included.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Because we bundle our home and auto insurance, our premium is pretty low. Also, Erie is known as having very reasonable premiums. I believe our premium is a lot cheaper than most
Date: May 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is great. Whenever I've called with a question, they are extremely helpful. I've called to see if items are covered, and they've helped me phrase it in a way to make sure it was covered.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
it was an easy process to get enrolled and they explained everything well. i have not had a need to use a claim.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible were standard across the board for all the insurance companies I shopped with. They all were very very close in price and this one was right there with them.
Date: October 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
premium and deductible were also competitive with others like all state, state farm, and geico.I went with progressive due to a good history with other products.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I think it's very good because it offers me very good services
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I give Progressive a 5 on a rating scale of 1-5 in terms of their customer service. When we switched to Progressive, they were very competitive with the rates that were provided.
Date: October 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have had no interaction with my home owners insurance company.I pay it via an impound account bundled with my mortgage payment.
Date: October 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is not that expensive for the quote that I got. The deductible is not too bad. I tried to go for the cheaper quotes.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I haven't had much experience with Progressive/ASI as of yet. I do think the initial signing up process was fairly easy but the emails they sent for the logins were pretty vague. It came with no real body to the email.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I think progressive is just as good if not better than other insurance companies. It is easy to compare coverages provide by other companies using tools that progressive provides.
Date: September 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
To be completely honest I don't have enough experience with insurance company's other than with Progressive, I have always used them.
Date: March 29, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
It covers the home itself, as well as up to $20,000 in personal property. The garage and shed as well.
Date: December 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
It went up by $80 last year even though I did not have a claim. I wasn't happy about that, but it is still less expensive then all the others I found.
Date: December 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
It's easy to use and intuitive. I can pay my premium, as expected or add additional coverage as well. More than enough information and links to get the job done.
Date: November 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I beleve the premium I pay is fair, Considering how much progressive covers. It is very comparable to other company's I have researched.
Date: October 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
Progressive is pretty easy. I just log in and can immediately click on my policies and declarations to figure out what I need. It shows billing info and whether or not I am paid in full.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The company site is very effective and understanding to follow. It is very easy to navigate and use to explore options or other offers.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My policy covers everything.It includes damage to the structure, other structure, natural disasters, loss of use, and medical payments.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Everything. I have personal liability but also coverage on wind and hail since we live in Alabama. If my house burns it will cover the property inside and also pay to rebuild the house as it was.
Date: August 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I haven't had any real chance to use them, I went through an insurance broker who told me progressive offered the best rates.
Date: June 13, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
It is high but it protects me if anything happens from everything you can think of. It is great quality and anything can happen in this day and age.
Date: May 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I love their customer service. They always are polite and efficient. They help me without any sort of rudeness.
Date: March 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
It is cheaper, which is why I started with progressive earlier this year. Was with geico's home insurance but they charged about 300$ more a year than progressive for the same policy. was a no-brainer to switch
Date: January 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They always email me and send me mail making them very effective and keeping customers updated. They always have the best security and give me all my options,
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
They sent me emails and mailed me the policies quickly after signing the declaration, within like 2-3 days and was nice.
Date: October 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My home insurance; Geico, has always offered me a competitive rate compared to other providers. Others would have costed me an arm and a leg just for basic insurance whereas Geico cuts the cost in half.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
other companies do have better prices. but i would take a higher price for better customer service. i hate being put on hold.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I believe that it's fair to say that GEICO is near the top of insurance company policy offerings when compared to similar companies.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I have not taken a detailed look at the premium and deductibles of other companies; however, that of Geico's policies are good. It is a bit on the low side however.
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I think Geico offers the cheapest insurance for someone in my position. I have also been impressed with the customer service they offer and they have been a real help too me.
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I found that they are better then most insurance companies and I would recommend giving then a call for a quote to see if you can save money
Date: October 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website of my insurance company is pretty easy to use and navigate. It gives me a quick overview of my policy and coverage allowing some changes to minor information. Provides an online way of communications to a representative to ask questions about my policy.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
In addition to the above coverage, it also covers damages to the home in event accidents such as some weather-related incidents as well as valuables/damages that may be the result of the burglary.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I have never dealt with an actual person or agent. I do everything through the website, which has been easy and convenient. I have emailed a few times for questions and a response has been prompt and helpful.
Date: August 22, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The representatives are very friendly and are able to respond to any questions pretty quickly. They give a good/quick response with detailed information that addresses my concerns.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service is excellent in addressing any questions or concerns I might have regarding my policy and what it covers. The ways to get in touch with a representative are also convenient as I do not always have to make a phone call and wait on hold to get in touch with someone as I can do so through online means.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have never dealt with an actual person or agent. I do everything through the website, which has been easy and convenient.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The Geico website is easy to use. I like that I am able to go back and forth on my home insurance and car insurance.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I have shopped around recently before renewing my insurance recently. The price is good compared to other companies, but it is still a lot of money.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The insurance premium offered by my insurance company is acceptable based on the coverage I receive. There may be some other companies that offer competitive rates but their brand/name is not as highly recommended by my current company.
Date: October 15, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
My premium continues to increase year after year despite having never filed a claim in over 20 years.
Date: October 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I chose Liberty Mutual because they offered the smallest in both of these, the premium and the deductible. That is probably why most people choose the insurance they do, just based on the price really.
Date: September 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
i previously had a claim and dealing the liberty mutual was pleasant and the whole process was smooth and the support level from the insurance was outstanding.
Date: September 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Liberty Mutual has an excellent selection of discounts, but despite this, customers have reported its rates to be about average. Its customer service and claims handling also received average ratings.
Liberty Mutual policy offerings include personal property protection and also inflation protection. They offer a coverage calculator on their site, which helps you decide exactly how much coverage you need.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium on my home insurance is higher than I expected it to be. It does cover flooding, which isn't the case always with home insurance, but it still is above how much I would ideally like to spend monthly.
Date: September 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I have to say that I was pleasantly surprised that my premium and the deductibles and much better than my previous insurance company. I was definitely glad I decided to look into a different company.
Date: September 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I am pleased with the deductible and policies that are offered by this carrier. I think they are competitive with other carriers.
Date: September 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am loyal to my company because we had storm damage on two occasions. Both times, the insurance company was helpful and helped us recover our loss quickly. They have been kind and fair; very helpful.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think my premium is comparable. I am loyal to my company because we had storm damage on two occasions. Both times, the insurance company was helpful and helped us recover our loss quickly. I would rather pay a little more to stay with a company that I trust.
Date: August 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They are not in your face always trying to upsell. They are there when we need them and are glad to provide guidance as our needs change. They have always been kind and easy to work with.
Date: July 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I have only looked at it one time, but it was clear and provided me with the information I needed at the time. It was user friendly.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Frontline insurance deductibles are some what flexible but are about the same as others. We chose them for the best premium pricing.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
Gives background of the company, lists what they offer and where they offer it. Slick modern feel to the site, not a stodgy old company vibe. Dislike having to hunt for financial standing information.
Date: September 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I have not visited the website or app of my insurance company. I am not aware if they have an app. I've only dealt with them through a third party.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I haven't really had any interaction with the exception of receiving our new policy at the beginning of each year. I actually like that they don't send out a ton of mail.
Date: August 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We have basic insurance with flood, theft, natural disaster, and property. I'm not 100% sure about what is covered as I haven't read the policy in a while.
Date: August 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The customer service has been great so far. We've only dealt with them when we were creating the policy when we bought the house. I have had friends file claims though that went really well.
Date: August 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am considering other companies, especially Geico since I have car insurance through them. I have yet to find out premium prices for comparison.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I have yet needed to call or contact the insurance company. They have yet given me a call about anything either.
Date: June 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We have hurricane coverage, flood coverage, and coverage for our possessions. They have an app and send us paperwork at least once a year.
Date: May 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I believe the premium is comparable to other home insurance companies. I haven't been quoted for a better rate, so I assume that there isn't one out there.
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is really easy to use- you just log in and you can view any claim information that you might have. There is also an app that we haven't used it.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I haven't had the need to deal with the company's customer service. I have just paid my bills and just forget about it till next bill.
Date: October 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible are in line with other companies and similar policies. I have priced it out against other companies and all policies came in at similar pricing and coverages.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My policy is a standard HO3 Form policy which covers my dwelling, other structure (such as the pool), personal property, loss of use, and medical coverage so I don't get sued.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The interior and exterior of the house--things like our roof, the structure, our belongings. We have to pay extra deductible for hurricane damage. We are not protected against flooding by our insurance.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like their website because it's very simple and easy to use. There is no fancy website, but it definitely is functional and serves a purpose. I don't need a lot of extras.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I'm an insurance agent, so I'm well aware of market prices and I shopped around to make sure I get the best premium I can. I can confidently say that my premium is lower than a lot of people, solely because I have access to all the best carriers through my work.
Date: June 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I don't have much to say on this point. Everything is escrowed with my mortgage so I honestly rarely speak to or get any communication from my carrier. That is perfectly fine with me.
Date: June 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
They have been very responsive every time I have needed something--which was not often, thankfully. I have no complaints.
Date: December 03, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I've never had any issues with them. Any billing issues, coverage questions, etc have always been fixed very quickly and competently.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel like my premium is high, but I'm not sure. When I purchased the insurance about eight years ago, it was the best deal I could get, but it seems like it is high now, compared to others I've talked to. I'm going to seek other quotes when it is time to renew next spring.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
My communication with the company has been very minimal, but I feel comfortable with that. I haven't needed anything, so I'm OK with the current relationship.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that I can access the app anytime and that if I want to, I also have the ability to pay my bill, as well as view or update my coverages and policy anytime, right at my fingertips.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
They have great communication all the way around. They keep me informed about if any changes are being made/should be made to my policy or coverages as well as why those changes are being/should be made, They are also extremely informative and communicate marvelously during any claims process.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think that I pay a fair premium for MetLife in comparison to other companies. The payment is built into my mortgage payment every month and it is substantially lower than most peoples in my local area. so I assume their premium is rather competitive.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
it seems like a decent deal. we have good coverage and have had no problems with claims that we have had to make in the past
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
It relatively easy to navigate. although on mobile it's is not so great. seems like there is not enough integration. but it gets the job done.
Date: August 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They are alwayss extremely polite and helpful. Anytime I've ever had to file a claim they are always very apathetic and efficient.
Date: August 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
they are very responsive and like i said in the last question response they were very fast and extremely accommodating.
Date: January 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
My current policy covers my home and any other structure on my property, as well as all personal property contained inside of my home. It also covers any medical injury sustained by anyone while on my property, or for which I am legally liable while not on my property. It also covers any damages for which I am liable off property.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
our experience so far has been really good . only had to make one claim and had an adjuster here within a week and a check a week after that.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like that the customer service is helpful and friendly. Although I have had few interactions, the ones I had were pleasant.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
This is one of the more competitive premiums. I had my insurance agent shop around and they found the best coverage for the lowest price.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is extremely basic and offers very few interactive features. I haven't had to make a claim but if I did the website would not be the place to go.
Date: September 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The only contact was when we bought the insurance with them, they were very friendly. They even offered us a comparison of other leading insurance companies rate and coverage.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We have never had an issue that made us look for another company.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
When I was signing up for the insurance I was able to do so quickly and efficiently. They also promptly issued a refund check one time without any problems.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Not really have any opinions since we just paid our bills.
Date: June 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We had this company since we bought the house, the coverage increased along the value of the house.
Date: August 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
They have always take care of me when I needed anything so I am very satisfied with the service.
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
They are always there. This is a small town and my agent is always available and knows me by name. If, in the rare instance that I need assistance and my agent is unavailable, another agent can step in and help me with missing a beat and treat me good as gold.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
My answer is much the same as to the previous question. They know me by name. It is always easy to converse with anyone that works in the office. Everyone there is friendly and I can easily make small talk with any of the receptionists while I wait to see my agent. I have no complaints at all about any communication issues
Date: August 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I like that I can easily find the phone number for my agent, but the most important feature is the ability to pay my bill online
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
As with any insurance company, some of the stuff is a pain to read but it is fairly straightforward. When I ask questions I get answers.
Date: July 30, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
I wish I could be more detailed, but the truth is that all I can tell you is that it is comparable to other insurance that I searched for when I took out my policy. I have not checked anywhere else since then, which was over 20 years ago.
Date: January 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It offers an easy way for me to make my monthly payments or contact my agent. Sometimes a bit of a hassle to log on/
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think the premium is about the same are a little less than that offered by other companies.
Date: October 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
This was actually cheaper than what the other companies we checked with offered. That, along with the good reputation of the company for honoring claims was what caused us to decide on USAA.
Date: September 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The company's website makes it easy to review current coverage with just a few clicks, and it's also very easy to make changes to my account without having to talk to someone if I choose.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
We are notified by email about any changes, due dates, payments, etc. We have, thankfully, not had to make a claim, so I don't know about that process.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
It was very easy to get in contact with a representative. The man was quite helpful and friendly and got us our answer immediately.
Date: August 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service is great, I have just had a few issues with claims on the account and which person's account these claims are placed on.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I did not shop for the coverage, but my husband said it was the best price, especially when coupled with discounts for multiple accounts.
Date: May 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is very easy to navigate, and I can find the answers I need, or get in touch with a human pretty easily. I have never had any problem communicating with this company.
Date: November 23, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Customer service is always very kind and they listen to the issue that I have called them about. They are generally quick to offer a great solution, and they make sure they follow through with the proposed plan.
Date: September 26, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Although this company is a little more expensive than others, they have outstanding programs to accommodate individuals. The deductibles are fair and standard coverage is better than most.
Date: September 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
MY home insurance company customer service is a absolutely perfect.it is customer care anytime helping mentality. if any policy enquriy ,douts,policy rates they will be clear at anytime service.
Date: November 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
As far as I know, the policy is a standard homeowners' policy that covers both damage to the home as well as personal liability coverage for people injured at the home.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The things that are covered by the home policy is fire damage, water damage, medical payments and temporary housing
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The thing I do not like about the company's customer service is there follow back execution and they do not seem like they work as a team where one says one thing and the other says another thing about insurance policies.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The thing I like is that they are patient with you but the thing I dislike about the company is their lack of prompt communication.
Date: May 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium compared to other insurance companies is that it has a good rate annually and the choices are great.
Date: December 01, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The thing I like about the company's website/mobile app is that its easy to use but the one thing I dislike is there are not enough features.
Date: February 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
MY RELATED PERSONS TELL ABOUT THIS COMPANY TO COMPARED OTHER ONE I BELOVED THIS IS VERY INTERESTING AND VERY INVOLVED TO THE INSURANCE TAKER SO
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I rarely use the website or mobile app of my home insurance company, but in the few instances I've used the website, its been easy and intuitive to find the information I needed.
Date: September 14, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
My home insurance provider covers the dwelling, loss of use, medical expenses, and a certain amount of personal property loss.
Date: September 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Aetna has always been fast to respond and since they are local, they care about their customer base and do what they can to make them happy.
Date: August 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I didn't shop much for other insurance companies because Aetna offered a good bundle with auto, which we already had in the family.
Date: August 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The customer service experience has been positive. Each time we've called Aetna, they have always been fast to respond with the information we needed and its very rare to have an issue with them.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The plan I'm on which isn't even the lower level has an average monthly payment but has a deductible of 2500 so most of the times I wouldn't even be able to utilize their services and and that then they would raise my rates.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I am fairly satisfied so far. Their customer service can take a while to get to you on the phone or over email, but they are thorough when they do reply. I also use them for car insurance, and they have been prompt taking care of claims.
Although I've been insured with the company for more than ten years, I've never interacted with its customer service and can't write a negative review.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Nationwide's offerings are pretty similar to other insurance companies I've dealt with.
Date: February 27, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I compared my premium to other carriers and the cost of insurance was very low
Date: February 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The company has to charge for that coverage. If they want it then we'll have to charge for it.
Date: October 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I am very satisfied with Amica for my home insurance. They offer coverage I want at a reasonable cost. Customer service interactions I have had with Amica have been excellent.
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I love my insurance company and haven't shopped around; I have been a customer for over 25 years and they have NEVER let me down; so I am price insensitive.
Date: August 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
When I have a claim, they are clear in their communication with me and keep in touch throughout the process, as do their vendors.
Date: August 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It's okay but not special; I rarely visit their website; when I have had claims, I call them on the phone and we conduct document signing via email.
Date: March 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
They have always been easy to reach, courteous and helpful; I would never switch unless they really messed up multiple times.
Date: August 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I really haven't used the website too much as I use a broker who does most of the adjustments and things for me. All in all, though, I find the website to be relatively confusing. However, I don't spend too much time on it. I wish, overall, that things were displayed more clearly. There is always a lot of small print with insurance that I fail to understand.
Date: July 31, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
So far, they have been relatively responsive to my agent so I have no complaints when it comes to communication. They were able to tweak/adjust my policy within a few hours in order to better suit my needs.
Date: March 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
So far, they have been very responsive to us and I have no complaints. However, I have only one directly contacted "Lighthouse". It is primarily negotiated through the broker.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Our insurance is affordable for our area. Since we live in a hurricane zone, we need wind and hail which many other parts of the country do not need. That accounts for a substantial amount of our premium.
Date: September 29, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I really like being able to check a claim status. I had never had a claim until this year, and it was very helpful to be able to go to the site and check on the process of a claim.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think it is comparable to what I would pay at other insurance companies. It was a little lower when they also had my auto insurance, but I found a much lower auto policy elsewhere.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Our communication is via email, which I'm very happy with. During my claim, it was very easy to contact my adjuster by phone if needed.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
As I said before, I recently had to file a claim. I was pretty upset, as my water heater had failed and flooded 1/2 of my condo. Customer Service got me calmed down and directed me to the appropriate adjuster.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The agents are knowledgeable and friendly and quick to answer any questions I may have.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
They send me monthly newsletters with information to help me maintain and keep value in my home. They also offer seasonal tips in reference to the appearance of my home and land.
Date: August 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like that they proactively stay in touch and don't just ignore me. Also I can call with questions at any time and get answers with no hassle.
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium is fairly low compared to other companies that offer mobile home insurance. Other companies' quotes were much higher.
Date: September 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have never had to make a claim or talk to customer service directly but I would assume that they would be easy to work with based on the ease of their website.
Date: September 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I really like that the website is very user-friendly and easy to navigate. It's very easy to find exactly what you're looking for.
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I can not compare Travelers to another company because they are the only company I have ever had homeowners insurance through.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The insurance company sends me exactly what I need in regards to my policy renewal and coverage and tax information.
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have not had too much contact with our insurance company in the six years we have had them. I have never had to contact customer service and so am unable to say if they work well with their customers.
Date: August 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My home insurance deductible policy is the most standard pricing and the most standard packaging I could find when using an online resource that acted as an insurance agent.
Date: November 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It is very basic and straightforward. I have no problem finding what I need to find. It is easy to pay my bills. It is easy to get in touch with customer service.
Date: November 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website is easy to navigate. It shows me all my coverage and breaks everything down. I'm able to chat with a representative if I have any questions.
