Top New York Homeowners Insurance Companies Ranked By Customer Reviews

See who are the best New York homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.

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New York Homeowners Insurance Company Ratings

Company Customer Service Premium Communications Website/App Policy Offerings
USAA
USAA
Allstate
Allstate
GEICO
GEICO
AAA
AAA
Progressive
State Farm
Progressive
State Farm
Farmer's Insurance
Farmer's Insurance
Travelers
Erie Insurance
Universal Property & Casualty Insurance Company
Liberty Mutual
Universal Property & Casualty Insurance Company
Erie Insurance
Travelers
Liberty Mutual
MetLife
Utica National Insurance
Esurance
Safeco Insurance
Esurance
MetLife
Safeco Insurance
National General
National General
Union Mutual
NY Mutual
NY Mutual
Ameriprise
Nationwide
Homesite Insurance
Narragansett Bay Insurance Company
Arrow Financial Corporation
Feltner Group
Westfield Insurance
Homesite Insurance
American Home Shield
Ameriprise
Nationwide
Union Mutual
The Hartford
The Hartford
Utica National Insurance
Westfield Insurance
Feltner Group
Arrow Financial Corporation
Narragansett Bay Insurance Company

Recent Homeowners Insurance Reviews | Share Your Review


USAA Home Insurance Reviews

Date: June 13, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I have had a few claims in the past 5 years that has driven up my premiums. However, before those claims, my insurance company provided a competitive rate but also unparalleled service.

Date: June 08, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
the steady decline in customer service for the company as a whole has been disappointing...

Date: June 03, 2019    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I have never really had to utilize the service so I don't really interact with customer service representatives as it pertains to homeowners insurance.

Date: June 01, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The coverage we get through USAA is about the same when compared to the last insurance company we went through. The difference is cost. USAA is a little cheaper.

Date: May 27, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Although I haven't had many interactions with my home's insurance, they've been good to let me know if there are any premium changes or policy changes. I get prompt emails and letters for these things.

Date: May 26, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Coverage is equal to all other companies, used to have above average customer service but that really isn't the case anymore. So ease of use is the main benefit.

Date: May 20, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The company used to be a small company focused on customer service but that really isn't the case as they have expanded to generate more profit.

Date: May 07, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance provides coverage for the following: loss of use, dwelling, structures, fire, theft, vandalism, weather-related events, liability.


Date: April 30, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
I like the website since it is very easy to use. Also, I can view any claims showing where they are in the process and any communications I have with my claims agent.

Date: April 23, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The company is typical very responsive, even on the weekends and evenings. They work hard and strive to provide up to date information regarding any claims.

Date: April 12, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
Everything is easy to find any to pay my premiums for the month. It's easy to navigate and rarely goes down.

Date: April 06, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Everything inside of the structure is covered to include plumbing as well as medical coverage in case anyone gets hurt.


Date: April 05, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I've got liability coverage as well as a small amount of personal property protection. In addition, I have medical payment if someone is hurt.


Date: April 04, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
Customer service with this company has always been quick and attentive to my questions and concerns. They would also follow up in a timely manner.

Date: April 02, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
I am cover from the walls in. Anything outside the home is not covered. I have some coverage on personal belongings.


Date: March 22, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Whenever I've called our company, the representative was very friendly and wanted to make sure that I didn't have any other questions after the had addressed my reason for calling.

Date: March 16, 2019    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
The insurance coverage in my home policy offering essentially covers the home and the belongings inside. This covers rebuilding the home from the ground up in case of emergency.


Date: March 10, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I get a great premium since I bundle my insurance with my auto insurance. I'm paying a lot less than I used to with another company.

Date: March 06, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
It can be difficult to navigate at first, but once you start using it, the website and mobile app are very secure and easy to use.

Date: January 23, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
The customer service is excellent. I have never been placed on hold and I am always able to speak to a real, true English speaking, person

Date: January 01, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I was previously insured under another company by homeowners through my ex-husband. The premium was much lower, but so was the coverage. We had a power surge that fried nearly all of the electronics and major appliances in the home. Luckily, I was still covered under my renter's policy and this covered all the belongings in the home that were damaged as a result of the power surge.

Date: December 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I really don't know about the insurance premiums offered by other companies. I am mostly satisfied with USAA's coverage and really don't have any complaints.

Date: November 21, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
Honestly, I don't care what the premiums are for other companies, the amount of coverage that my family receives is more than adequate and the customer service at USAA alone is worth the premium.

Date: October 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
USAA has excellent customer services representatives. There are some that aren't quite as competent as others, but overall they higher great individuals.

Date: October 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
They communicate an appropriate amount, not too much or too little. They don't bother me very much with trying to sell me other products, other than an occasional mailing. No high-pressure sales tactics.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I like that they have always been friendly towards us and answering our questions. Everyone is always very knowledgeable with their role. I dislike that everything has to be done over the phone, but it is not that big of a deal.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The premiums at usaa seem to be better than others. I think I could find a cheaper company but I'm not going to do so because I love the customer service at usaa.

Date: October 01, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is always excellent. Whenever I have a question, I speak with a highly knowledgeable and trained professional who is able to help me. They are also always quite friendly and personable.

Date: September 29, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
To my knowledge, I have a pretty competitive policy. I have not compared in the last few years on what other companies are providing. I do like having all of my banking and insurance in one place, which I am able to do with USAA.

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The customer service is great! Any time there is a problem they work it. I've never felt like they'd just drop me.

Date: September 26, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Good customer service. Reps are always friendly and eager to help. Not much of a wait time when I call in.

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
USAA has always offered excellent customer service. I haven't had any experience with them regarding insurance claims, but they get great reviews from other customers, so I expect they will be good if I ever have a claim.

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website and mobile app are easy to use and navigate. There is also live chat support and a direct link to reaching a representative who will call you.

Date: September 22, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I have not compared premiums in years. I have been very satisfied with their service when we have used our insurance over the last 10 or 15 years and really am not interested in switching carriers.

Date: September 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The contents are also covered at the replaceable value. The policy covers the structure, some medical bills, temporary use if its being fixed among other things.


Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
My experience with customer service has always been excellent. I have so far contacted them when my roof was damaged, and several times when I had to inquire about adding additional coverage.

Date: September 21, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
Their customer service is amazing when making a claim. They are quick to start the claim process and you can track the progress on line through their website.

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
There is nothing I really dislike. Other than the frustration of paying for insurance that I never will use in all likelihood. I cannot judge claims as I have not had to enter one thus far.


Date: September 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The communication has been great. I do not receive many annoying emails that are bothersome. Whenever I initiate communication, I am always pleased with the interaction from the insurance company's representative.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
They offered us the best rate by far when we bought our house and they are always there to answer any questions. They are always friendly and there to help you find the best deal.


Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
My home insurance covers damage caused by fires, windstorms, hail, smoke damage lightning, and property valuables. Not all natural disasters are covered though.


Date: September 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I haven't checked with other companies, we've been faithful USAA customers, but I've heard that Kansas homeowner insurance policies are particularly high for all companies.

Date: September 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The app allows me to do pretty much everything I need to do. Since USAA offers to the bank, it includes that too, including the ability to check the balances from all financial accounts and display them in one location.

Date: September 18, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
Our home and all belongings are covered. we have replacement value coverage, wind, rain, hail coverage. small deductible which includes temporary housing if needed.


Date: September 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I'm able to find the things I need on a regular basis. Helps to have something available to watch what is available.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Premium
The claim is good, but could always be cheaper. Compared with other insurance groups, however, the premium is a good price.

Date: September 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is very friendly user. It is easy to pay bills and make certain transaction. What I dislike about the website is the inability to conduct a cash advance from my whole life insurance policy. That must be conducted via phone or in person.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
Everyone is very friendly and easy to understand. I like having options on how to contact customer service and I have three ways to contact this company.

Date: September 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
My home insurance policy covers the roof, dwelling, liability, rain damage, hail damage, fire damage, windows, furniture, personal belongings up to $25,000, floors, etc.


Date: September 17, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They send me emails about my policy on a regular enough bAllied Insurances that it keeps me informed about due dates. When I call, I never have to wait long and it doesn't take forever to get what I need. They always automatically email me with my new policies after it updates.

Date: September 16, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
I also have earthquake insurance included since I am in California. Also due to where the house is it covers flooding.


Date: September 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
They might send too much communication, but overall they're very transparent and want to make sure their customers are well informed.

Date: September 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
What I truly enjoy is speaking with a decent speaking American agent when I have any issues with my policy. This is a big plus.

Date: September 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I love my insurance company. They have fabulous customer service. The website and mobile app are very easy to use and convey all the information that I need in a format that is simple to read. I like it a lot.

Date: September 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
As far as I know they will cover most anything. I am insured for replacement cost, living costs at another location while house is being repaired, I also have an earthquake rider just because it was quite inexpensive in my area and I also have riders for jewelry, instruments, and computers.


Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
USAA's website and app are extremely easy to use. Everything is laid out quite clearly and it is very easy to make whatever changes one would like.

Date: September 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Communication about annual rate increases could be more clear. Consistency and regularity of communication could also be increased to improve the overall relationship.

Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
The agents at the insurance company are very personable and relatable. They sound genuinely interested in helping fulfill your needs as a home owner.

Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
So far they have been easy to contact when I've had a question about something. The wait times are not long and they seem courteous and respectful of my time.

Date: September 12, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Absolutely superb! I can't say enough about how satisfied we have been with their service when we have had issues involving our insurance (car wreck for example).

Date: September 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
The are regular communications from my company and I like the way they pay dividends back to their customer at the 4th quarter review.

Date: September 10, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I think my premium considering all it covers is pretty competitive. The coverage is good, and the customer service is excellent, which I’m willing to pay slightly more for.

Date: September 10, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
I do not like having to wait on hold for a half hour whenever I try to call major companies like insurance providers. It should be much easier to get in touch with a human to discuss issues.

Date: September 10, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Good competitive rate, but there's always a chance to get something cheaper. Would be nice to save money.

Date: September 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
Their website is very organized and it is always easy to find what you are looking for. Their mobile app lets you do pretty much everything that you can do on their website which makes it convenient.

Date: September 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My home insurance saves me if I have a fire or if I am robbed from someone that breaks into my house. I like to think that my insurance provider is there to help me just in case anything goes wrong. They will be able to help during a natural disaster too.


Date: September 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that the website and mobile app are easy to use and I do not need to be technologically savvy in order to use them. They are simple but they have all of the tools and info that I will need.

Date: September 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium I pay is probably in line with what other companies charge. I have not shopped the market in quite a while as I have been quite happy with USAA.

Date: September 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
They provide me the necessary information without sending me spam. I've never received a physical piece of mail from them that I didn't request.

Date: September 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Their mobile app is easy to use, it will keep my password and user id if I choose to and they have an 800 number to call to answer any questions that I may have.

Date: August 31, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
To other companies, we saved approximately 160$ a month by going with USAA and we got more coverage

Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
It is a little more expensive than some other companies but I like working with USAA and it is easy to stick with them. I would always like to pay less but it is good to have them.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
I don't use a mobile app for my home insurance, but I do use their website. I like that I can see my policy and make adjustments without having to deal with a human (and all the potential for communication/understanding errors).

Date: August 30, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
As stated in #9 the fact that they are fully virtual doesn't give me a good vibe. I have got used to it over the years and perfected my filming/pictures but still sometimes have to fight over a perception rather than the facts

Date: August 28, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
What I truly enjoy is speaking with a decent speaking American agent when I have any issues with my policy. This is a big plus.

Date: August 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The website is very easy to use. Large font, easy to read, easy to navigate. Has both a website option and a mobile app for the phone.

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
The website contains information on both my home insurance policy and my other accounts with the company. It would be nice to have potential discount information.

Date: August 23, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
I just added an umbrella policy to my home insurance and I was really happy with how to do so.


Date: August 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Good premium pricing. Better than the rest of the companies that I've looked at from my perspective.

Date: August 21, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
The app is always up to date. Provides simple access to support a claim. Easy to use and contact a claim rep as needed.

Date: August 20, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
It seems to be the average amount, i don't think it is outrageous of anything.

Date: August 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
Since USAA is everywhere the only downfall I have is, I have no local agent I can physically see.

Date: August 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is fantastic. They are always extremely helpful and polite. They have helped me figure out what I needed out of my policy when I needed home insurance. They are also very good about not being pushy about adding other services or offering what I might need when I inquire about other products.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
Their customer service is always the best. We have never had an issue when we have called them and they are always friendly and happy to help.

Date: August 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
It seems everything is covered, with the exception of flooding, is covered in our homeowners policy. The only reason flood insurance isn't covered, is we do not live in a floodplain.


Date: August 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I shopped around last year when USAA revised the replacement value of my home. I got a few quotes and one, from State Farm, was around three times as expensive as my new premium. Plus, USAA gets better customer satisfaction ratings than all of the other companies I received quotes from.

Date: August 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
We like that the insurance company is good about responding to you quickly and they follow up with you after each claim to make sure that your problem has been resolved.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I have access to all of my policies and coverage information. Honestly I don't use it much but I have been on it.

Date: August 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I like the customer service because they offer 24 hour service. Additionally being a former military person, they understand that when I called, I had very little time and patience. My hold time averages about one minute and they get directly to the point.

Date: August 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
Because this is our first house, we didnt really shop around for insurance. We use USAA for all of our insurance needs because they normally have the best prices.

Date: August 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like that can interact over the website, mobile app, and phone easily. USAA reps are always there and easily accessible. I find they are very responsive and help navigate a difficult situation.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I checked around before I purchased this property and I was very happy with my quote from USAA compared to the others.

Date: August 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I have never had a problem with USAA. They are easy to get in touch with and also easy to understand. I feel that I am not dealing with a lot of extra information, instead it feels like I am talking to a normal person.

Date: August 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The company's customer service is relatively responsive. It could be less misogynist, however, and more respectful of single female homeowners.

Date: August 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Very straightforward and easy to use. Everything is easy to access and makes sense. No unnecessary pages or advertisements.

Date: August 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
The dwelling included all attached structures are included. Additionally, any loss of use is covered as well. Finally, my personal belongings are also covered.


Date: August 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The mobile app is sometimes clunky to work with and I'd prefer not having all the security to get into it. Maybe some push notifications would be cool too.

Date: August 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They send emails which is nice. They are also available to chat on the phone as I had any questions that need to be answered. They also have a chat option on their website.

Date: August 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I love the customer service at USAA. They are always helpful, the waits are very minimal and usually, I can get everything taken care of in a few minutes, or they will call me back once they have a resolution so I don't have to waste my time waiting on the phone on hold.

Date: August 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy offers full coverage when it comes to water damage, theft, natural disasters, and mold. Im not too sure about anything else.


Date: August 01, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Excellent customer service. Fast, friendly, knowledgeable and, best of all, native English speakers u like my previous carrier.

Date: August 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I like to think that my insurance premium is less than other companies, but there is a chance that I am paying more because I am young. Overall I think it is a fair premium but I wish it was much less than it is.

Date: July 29, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
Property damage coverage including wind and hail damage. Liability coverage for things that could happen there. It does not include damage due to flooding.


Date: July 28, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
Usaa's customer service is perfect with no complaints. I have called them over 100 times and every time they have been so polite and understanding.

Date: July 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
USAA had the best rate when we checked other companies while we were in the buying process of our home. It made it an easy decision because no other company could come close to the rate they provided us.

Date: July 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I haven't compared it to other companies but I've always found USAA to be very fair and I'm not interested in changing my insurance company.

Date: June 22, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
They answer the phone within a couple of rings and answer email queries within an hour or so. no waiting for return calls as was the case with my previous carrier

Date: June 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
My policy covers personal liability, medical payments to others, dwelling, other structures, personal belongings, water damage (not from floods but accidents), wind and hail damage, and other covered perils.


Date: June 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
This company has very good customer service. They are very responsive and eager to help. No matter what the issue is they are willing to help.

Date: June 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I like that I do not need to talk with a live person to get information. I needed to call for an initial quote and purchase but after that it has all been online. That makes things much easier for me to work with.

Date: June 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The company’s customer service is definitely its biggest strength. I have found USAA reps to be friendly, hardworking and very helpful. I feel I can always ask any questions at any time.

Date: June 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
We are able to reach customer service 24/7. Anytime we have called we have received courteous and helpful agents that make it easy to file a claim.

Date: June 01, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
I absolutely love the USAA website and app. It's easy to find out costs, where to make updates and make claims.

Date: May 31, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
There is nothing about the company's communication that I dislike. Everything is perfect to me. They keep you updated by sending an email when any and everything has happened to keep you updated. Ive never had to ask them about anything.

Date: May 26, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
My interaction and communication has had to with the items listed above. USAA has always been superb in their customer service and I have had absolutely no problems communicating with them.

Date: May 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
Premium is much lower than competitors and deductible is usually negotiable. I have never had to pay a deductible with my insurance to include the roof replacement.

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
What I like about the mobile app is the fact that it is very easy to use. Everything Is written so easy to understand. It makes everything run smoothly.

Date: May 15, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I love USAA. I use it for my banking, home, and auto insurance. It is easy to navigate on my phone and read policies, look at coverage, and to pay bills. It also has a built-in chat function that you can talk to a customer service person directly thru the app.

Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium is comparable to others I looked at. The house is barely 2 years old so insurance across the board has been the comparable between companies.

Date: May 13, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
Usaa is the first insurance company I have went through so I don't know what other companies provide but from what people say we have the best coverage.

Date: May 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I love that the mobile website is very easy to access and all the information is readily available. Its very easy to report a claim and check any updates. I don't really have any dislikes at the moment.

Date: May 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The app is organized well and keeps all my banking and policies all together. I'm able to see how much I owe, what discounts I'm receiving, when my next payment is, and other information right from my account screen.

Date: May 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium is a bit on the high side compared to the other insurance companies for the same coverage. However, the service level is comparatively higher.

Date: May 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
the interaction I have with state farm is lovely and great every time they would call me whenever there is a new feature that was added to there coverage or if they need any information from me

Date: May 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I dislike that on occasion my wife has difficulties with them because it is under my account (although they know it is a joint account and that we are married..... ).

Date: May 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I like that the people are nice, but I do not like having to wait on hold whenever I call on the phone. It would be nice if it was easier to get in touch.

Date: May 03, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Policy Offerings
Good policy overall. Covers the things I need and then some. Pretty good rates as well.


Date: May 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
Good customer service overall. Easy to find an actual customer service rep when necessary. Not much of a wait time.

Date: February 02, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
Full dwelling and other structures in the house. Offer good customer service as well.


Date: January 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I have a normal basic home insurance policy that covers things like storm damage, fire and medical costs if someone was injured on my property.


Date: January 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I am covered by damage caused by storms, monsoons can happen in my area and it is cause for concern. I also have accident insurance through my home policy.


Date: January 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
They have such great customer service. They are always polite and helpful. They work hard to resolve the issue. I'm always happy to deal with them.

Date: December 28, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I don't know how it compares because we didn't consider any other companies. We've had such good customer service with their car insurance that we automatically went with USAA for home insurance.

Date: December 26, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
When I first requested a quote they were very responsive and helped with all my questions. They are very eager to assist in any way.

Date: December 26, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
The page is easy to navigate. You can find all of you policy information and make payments when you need to . The website is also colorful and easy to read.

Date: December 24, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like my home insurance company customer service very much. When I had water damage to my home in the middle of the night, they were able to calm me down and explain to me what they were going to do. They put my mind at ease.

Date: December 22, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium compared to other companies is comparable/competitive . Most of the time my insurance company estimated rates are lower than their competitors.

Date: November 26, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
The email updates are frequent and request for information are answered many times nights and weekends

Date: November 23, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
It was easy to start a policy. Most of the process was online and then I just had to talk to an agent at the end, who was helpful and courteous.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
It is hard for me to comment as I did not price check this coverage. I have been so happy with USAA for my other insurance needs that I chose them without price comparison.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
A new home is covered under everything. Not to the extent I wish but its affordable. Water, fire, and wind damage. Hails a rough one


Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
USAA is much cheaper than policies through other companies and has lower deductibles. I also get a lot of discounts for my prior military service, length of accounts with USAA, and for having other insurance policy and accounts through them.

Date: November 18, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Roof, water damage, windows, established property, jewelry, fire, wear and tear, appliances, plumbing, electrical, hardware, a/c


Date: November 18, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
It is very easy to use the mobile app from USAA. It is easy to interact with an agent and also have questions answered. I also like that I can check on my coverage at any time and it is easy.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
We have the basic coverage. Our insurance covers any damage to our house, roof and the property. The only thing it doesn't cover is acts of God.


Date: November 18, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
Our premium is slightly higher than others for just a touch more coverage. We received a bundle deal which keeps us with this insurance.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
The coverage includes wind damage, hail damage, loss of use, replacement costs, lost property replacement, and roof damage, as well as other property damage.


USAA Home Insurance Reviews

Date: January 01, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I was previously insured under another company by homeowners through my ex-husband. The premium was much lower, but so was the coverage. We had a power surge that fried nearly all of the electronics and major appliances in the home. Luckily, I was still covered under my renter's policy and this covered all the belongings in the home that were damaged as a result of the power surge.

Date: December 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I really don't know about the insurance premiums offered by other companies. I am mostly satisfied with USAA's coverage and really don't have any complaints.

Date: November 21, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
Honestly, I don't care what the premiums are for other companies, the amount of coverage that my family receives is more than adequate and the customer service at USAA alone is worth the premium.

Date: October 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
USAA has excellent customer services representatives. There are some that aren't quite as competent as others, but overall they higher great individuals.

Date: October 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
They communicate an appropriate amount, not too much or too little. They don't bother me very much with trying to sell me other products, other than an occasional mailing. No high-pressure sales tactics.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I like that they have always been friendly towards us and answering our questions. Everyone is always very knowledgeable with their role. I dislike that everything has to be done over the phone, but it is not that big of a deal.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The premiums at usaa seem to be better than others. I think I could find a cheaper company but I'm not going to do so because I love the customer service at usaa.

Date: October 01, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is always excellent. Whenever I have a question, I speak with a highly knowledgeable and trained professional who is able to help me. They are also always quite friendly and personable.

Date: September 29, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
To my knowledge, I have a pretty competitive policy. I have not compared in the last few years on what other companies are providing. I do like having all of my banking and insurance in one place, which I am able to do with USAA.

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The customer service is great! Any time there is a problem they work it. I've never felt like they'd just drop me.

Date: September 26, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Good customer service. Reps are always friendly and eager to help. Not much of a wait time when I call in.

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
USAA has always offered excellent customer service. I haven't had any experience with them regarding insurance claims, but they get great reviews from other customers, so I expect they will be good if I ever have a claim.

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website and mobile app are easy to use and navigate. There is also live chat support and a direct link to reaching a representative who will call you.

Date: September 22, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I have not compared premiums in years. I have been very satisfied with their service when we have used our insurance over the last 10 or 15 years and really am not interested in switching carriers.

Date: September 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The contents are also covered at the replaceable value. The policy covers the structure, some medical bills, temporary use if its being fixed among other things.


Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
My experience with customer service has always been excellent. I have so far contacted them when my roof was damaged, and several times when I had to inquire about adding additional coverage.

Date: September 21, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
Their customer service is amazing when making a claim. They are quick to start the claim process and you can track the progress on line through their website.

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
There is nothing I really dislike. Other than the frustration of paying for insurance that I never will use in all likelihood. I cannot judge claims as I have not had to enter one thus far.


Date: September 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The communication has been great. I do not receive many annoying emails that are bothersome. Whenever I initiate communication, I am always pleased with the interaction from the insurance company's representative.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
They offered us the best rate by far when we bought our house and they are always there to answer any questions. They are always friendly and there to help you find the best deal.


Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
My home insurance covers damage caused by fires, windstorms, hail, smoke damage lightning, and property valuables. Not all natural disasters are covered though.


Date: September 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I haven't checked with other companies, we've been faithful USAA customers, but I've heard that Kansas homeowner insurance policies are particularly high for all companies.

Date: September 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The app allows me to do pretty much everything I need to do. Since USAA offers to the bank, it includes that too, including the ability to check the balances from all financial accounts and display them in one location.

Date: September 18, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
Our home and all belongings are covered. we have replacement value coverage, wind, rain, hail coverage. small deductible which includes temporary housing if needed.


Date: September 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I'm able to find the things I need on a regular basis. Helps to have something available to watch what is available.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Premium
The claim is good, but could always be cheaper. Compared with other insurance groups, however, the premium is a good price.

Date: September 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is very friendly user. It is easy to pay bills and make certain transaction. What I dislike about the website is the inability to conduct a cash advance from my whole life insurance policy. That must be conducted via phone or in person.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
Everyone is very friendly and easy to understand. I like having options on how to contact customer service and I have three ways to contact this company.

Date: September 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
My home insurance policy covers the roof, dwelling, liability, rain damage, hail damage, fire damage, windows, furniture, personal belongings up to $25,000, floors, etc.


Date: September 17, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They send me emails about my policy on a regular enough bAllied Insurances that it keeps me informed about due dates. When I call, I never have to wait long and it doesn't take forever to get what I need. They always automatically email me with my new policies after it updates.

Date: September 16, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
I also have earthquake insurance included since I am in California. Also due to where the house is it covers flooding.


Date: September 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
They might send too much communication, but overall they're very transparent and want to make sure their customers are well informed.

Date: September 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
What I truly enjoy is speaking with a decent speaking American agent when I have any issues with my policy. This is a big plus.

Date: September 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I love my insurance company. They have fabulous customer service. The website and mobile app are very easy to use and convey all the information that I need in a format that is simple to read. I like it a lot.

Date: September 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
As far as I know they will cover most anything. I am insured for replacement cost, living costs at another location while house is being repaired, I also have an earthquake rider just because it was quite inexpensive in my area and I also have riders for jewelry, instruments, and computers.


Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
USAA's website and app are extremely easy to use. Everything is laid out quite clearly and it is very easy to make whatever changes one would like.

Date: September 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Communication about annual rate increases could be more clear. Consistency and regularity of communication could also be increased to improve the overall relationship.

Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
The agents at the insurance company are very personable and relatable. They sound genuinely interested in helping fulfill your needs as a home owner.

Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
So far they have been easy to contact when I've had a question about something. The wait times are not long and they seem courteous and respectful of my time.

Date: September 12, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Absolutely superb! I can't say enough about how satisfied we have been with their service when we have had issues involving our insurance (car wreck for example).

Date: September 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
The are regular communications from my company and I like the way they pay dividends back to their customer at the 4th quarter review.

Date: September 10, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I think my premium considering all it covers is pretty competitive. The coverage is good, and the customer service is excellent, which I’m willing to pay slightly more for.

Date: September 10, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
I do not like having to wait on hold for a half hour whenever I try to call major companies like insurance providers. It should be much easier to get in touch with a human to discuss issues.

Date: September 10, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Good competitive rate, but there's always a chance to get something cheaper. Would be nice to save money.

Date: September 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
Their website is very organized and it is always easy to find what you are looking for. Their mobile app lets you do pretty much everything that you can do on their website which makes it convenient.

Date: September 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My home insurance saves me if I have a fire or if I am robbed from someone that breaks into my house. I like to think that my insurance provider is there to help me just in case anything goes wrong. They will be able to help during a natural disaster too.


Date: September 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that the website and mobile app are easy to use and I do not need to be technologically savvy in order to use them. They are simple but they have all of the tools and info that I will need.

Date: September 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium I pay is probably in line with what other companies charge. I have not shopped the market in quite a while as I have been quite happy with USAA.

Date: September 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
They provide me the necessary information without sending me spam. I've never received a physical piece of mail from them that I didn't request.

Date: September 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Their mobile app is easy to use, it will keep my password and user id if I choose to and they have an 800 number to call to answer any questions that I may have.

Date: August 31, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
To other companies, we saved approximately 160$ a month by going with USAA and we got more coverage

Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
It is a little more expensive than some other companies but I like working with USAA and it is easy to stick with them. I would always like to pay less but it is good to have them.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
I don't use a mobile app for my home insurance, but I do use their website. I like that I can see my policy and make adjustments without having to deal with a human (and all the potential for communication/understanding errors).

Date: August 30, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
As stated in #9 the fact that they are fully virtual doesn't give me a good vibe. I have got used to it over the years and perfected my filming/pictures but still sometimes have to fight over a perception rather than the facts

Date: August 28, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
What I truly enjoy is speaking with a decent speaking American agent when I have any issues with my policy. This is a big plus.

Date: August 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The website is very easy to use. Large font, easy to read, easy to navigate. Has both a website option and a mobile app for the phone.

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
The website contains information on both my home insurance policy and my other accounts with the company. It would be nice to have potential discount information.

Date: August 23, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
I just added an umbrella policy to my home insurance and I was really happy with how to do so.


Date: August 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Good premium pricing. Better than the rest of the companies that I've looked at from my perspective.

Date: August 21, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
The app is always up to date. Provides simple access to support a claim. Easy to use and contact a claim rep as needed.

Date: August 20, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
It seems to be the average amount, i don't think it is outrageous of anything.

Date: August 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
Since USAA is everywhere the only downfall I have is, I have no local agent I can physically see.

Date: August 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is fantastic. They are always extremely helpful and polite. They have helped me figure out what I needed out of my policy when I needed home insurance. They are also very good about not being pushy about adding other services or offering what I might need when I inquire about other products.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
Their customer service is always the best. We have never had an issue when we have called them and they are always friendly and happy to help.

Date: August 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
It seems everything is covered, with the exception of flooding, is covered in our homeowners policy. The only reason flood insurance isn't covered, is we do not live in a floodplain.


Date: August 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I shopped around last year when USAA revised the replacement value of my home. I got a few quotes and one, from State Farm, was around three times as expensive as my new premium. Plus, USAA gets better customer satisfaction ratings than all of the other companies I received quotes from.

Date: August 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
We like that the insurance company is good about responding to you quickly and they follow up with you after each claim to make sure that your problem has been resolved.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I have access to all of my policies and coverage information. Honestly I don't use it much but I have been on it.

Date: August 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I like the customer service because they offer 24 hour service. Additionally being a former military person, they understand that when I called, I had very little time and patience. My hold time averages about one minute and they get directly to the point.

Date: August 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
Because this is our first house, we didnt really shop around for insurance. We use USAA for all of our insurance needs because they normally have the best prices.

Date: August 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like that can interact over the website, mobile app, and phone easily. USAA reps are always there and easily accessible. I find they are very responsive and help navigate a difficult situation.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I checked around before I purchased this property and I was very happy with my quote from USAA compared to the others.

Date: August 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I have never had a problem with USAA. They are easy to get in touch with and also easy to understand. I feel that I am not dealing with a lot of extra information, instead it feels like I am talking to a normal person.

Date: August 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The company's customer service is relatively responsive. It could be less misogynist, however, and more respectful of single female homeowners.

Date: August 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Very straightforward and easy to use. Everything is easy to access and makes sense. No unnecessary pages or advertisements.

Date: August 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
The dwelling included all attached structures are included. Additionally, any loss of use is covered as well. Finally, my personal belongings are also covered.


Date: August 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The mobile app is sometimes clunky to work with and I'd prefer not having all the security to get into it. Maybe some push notifications would be cool too.

Date: August 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They send emails which is nice. They are also available to chat on the phone as I had any questions that need to be answered. They also have a chat option on their website.

Date: August 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I love the customer service at USAA. They are always helpful, the waits are very minimal and usually, I can get everything taken care of in a few minutes, or they will call me back once they have a resolution so I don't have to waste my time waiting on the phone on hold.

Date: August 01, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Excellent customer service. Fast, friendly, knowledgeable and, best of all, native English speakers u like my previous carrier.

Date: August 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy offers full coverage when it comes to water damage, theft, natural disasters, and mold. Im not too sure about anything else.


Date: August 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I like to think that my insurance premium is less than other companies, but there is a chance that I am paying more because I am young. Overall I think it is a fair premium but I wish it was much less than it is.

Date: July 29, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
Property damage coverage including wind and hail damage. Liability coverage for things that could happen there. It does not include damage due to flooding.


Date: July 28, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
Usaa's customer service is perfect with no complaints. I have called them over 100 times and every time they have been so polite and understanding.

Date: July 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
USAA had the best rate when we checked other companies while we were in the buying process of our home. It made it an easy decision because no other company could come close to the rate they provided us.

Date: July 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I haven't compared it to other companies but I've always found USAA to be very fair and I'm not interested in changing my insurance company.

Date: June 22, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
They answer the phone within a couple of rings and answer email queries within an hour or so. no waiting for return calls as was the case with my previous carrier

Date: June 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
My policy covers personal liability, medical payments to others, dwelling, other structures, personal belongings, water damage (not from floods but accidents), wind and hail damage, and other covered perils.


Date: June 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
This company has very good customer service. They are very responsive and eager to help. No matter what the issue is they are willing to help.

Date: June 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I like that I do not need to talk with a live person to get information. I needed to call for an initial quote and purchase but after that it has all been online. That makes things much easier for me to work with.

Date: June 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The company’s customer service is definitely its biggest strength. I have found USAA reps to be friendly, hardworking and very helpful. I feel I can always ask any questions at any time.

Date: June 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
We are able to reach customer service 24/7. Anytime we have called we have received courteous and helpful agents that make it easy to file a claim.

Date: June 01, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
I absolutely love the USAA website and app. It's easy to find out costs, where to make updates and make claims.

Date: May 31, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
There is nothing about the company's communication that I dislike. Everything is perfect to me. They keep you updated by sending an email when any and everything has happened to keep you updated. Ive never had to ask them about anything.

Date: May 26, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
My interaction and communication has had to with the items listed above. USAA has always been superb in their customer service and I have had absolutely no problems communicating with them.

Date: May 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
Premium is much lower than competitors and deductible is usually negotiable. I have never had to pay a deductible with my insurance to include the roof replacement.

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
What I like about the mobile app is the fact that it is very easy to use. Everything Is written so easy to understand. It makes everything run smoothly.

Date: May 15, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I love USAA. I use it for my banking, home, and auto insurance. It is easy to navigate on my phone and read policies, look at coverage, and to pay bills. It also has a built-in chat function that you can talk to a customer service person directly thru the app.

Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium is comparable to others I looked at. The house is barely 2 years old so insurance across the board has been the comparable between companies.

Date: May 13, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
Usaa is the first insurance company I have went through so I don't know what other companies provide but from what people say we have the best coverage.

Date: May 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I love that the mobile website is very easy to access and all the information is readily available. Its very easy to report a claim and check any updates. I don't really have any dislikes at the moment.

Date: May 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The app is organized well and keeps all my banking and policies all together. I'm able to see how much I owe, what discounts I'm receiving, when my next payment is, and other information right from my account screen.

Date: May 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium is a bit on the high side compared to the other insurance companies for the same coverage. However, the service level is comparatively higher.

Date: May 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
the interaction I have with state farm is lovely and great every time they would call me whenever there is a new feature that was added to there coverage or if they need any information from me

Date: May 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I dislike that on occasion my wife has difficulties with them because it is under my account (although they know it is a joint account and that we are married..... ).

Date: May 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I like that the people are nice, but I do not like having to wait on hold whenever I call on the phone. It would be nice if it was easier to get in touch.

Date: May 03, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Policy Offerings
Good policy overall. Covers the things I need and then some. Pretty good rates as well.


Date: May 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
Good customer service overall. Easy to find an actual customer service rep when necessary. Not much of a wait time.

Date: February 02, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
Full dwelling and other structures in the house. Offer good customer service as well.


Date: January 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I have a normal basic home insurance policy that covers things like storm damage, fire and medical costs if someone was injured on my property.


Date: January 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I am covered by damage caused by storms, monsoons can happen in my area and it is cause for concern. I also have accident insurance through my home policy.


Date: January 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
They have such great customer service. They are always polite and helpful. They work hard to resolve the issue. I'm always happy to deal with them.

Date: December 28, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I don't know how it compares because we didn't consider any other companies. We've had such good customer service with their car insurance that we automatically went with USAA for home insurance.

Date: December 26, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
The page is easy to navigate. You can find all of you policy information and make payments when you need to . The website is also colorful and easy to read.

Date: December 26, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
When I first requested a quote they were very responsive and helped with all my questions. They are very eager to assist in any way.

Date: December 24, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like my home insurance company customer service very much. When I had water damage to my home in the middle of the night, they were able to calm me down and explain to me what they were going to do. They put my mind at ease.

Date: December 22, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium compared to other companies is comparable/competitive . Most of the time my insurance company estimated rates are lower than their competitors.

Date: November 26, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
The email updates are frequent and request for information are answered many times nights and weekends

Date: November 23, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
It was easy to start a policy. Most of the process was online and then I just had to talk to an agent at the end, who was helpful and courteous.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
It is hard for me to comment as I did not price check this coverage. I have been so happy with USAA for my other insurance needs that I chose them without price comparison.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
A new home is covered under everything. Not to the extent I wish but its affordable. Water, fire, and wind damage. Hails a rough one


Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
USAA is much cheaper than policies through other companies and has lower deductibles. I also get a lot of discounts for my prior military service, length of accounts with USAA, and for having other insurance policy and accounts through them.

Date: November 18, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Roof, water damage, windows, established property, jewelry, fire, wear and tear, appliances, plumbing, electrical, hardware, a/c


Date: November 18, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
It is very easy to use the mobile app from USAA. It is easy to interact with an agent and also have questions answered. I also like that I can check on my coverage at any time and it is easy.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
We have the basic coverage. Our insurance covers any damage to our house, roof and the property. The only thing it doesn't cover is acts of God.


Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
The coverage includes wind damage, hail damage, loss of use, replacement costs, lost property replacement, and roof damage, as well as other property damage.


Date: November 18, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
Our premium is slightly higher than others for just a touch more coverage. We received a bundle deal which keeps us with this insurance.

Allstate Home Insurance Reviews

Date: June 16, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Everything electronic and everything we brought the roof the floors any repairs due to weather so basically everything in the house if something happened to it like robbery or if a natural disaster happened it's covered


Date: June 11, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
My premium isn't bad would cover any mishap in terms of my home. Takes a lot of stress off of a person knowing that you are in good hands.

Date: May 24, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
The interaction with my insurance company is very open and very complete, as they are very responsible and are attentive to all the details and all the needs of their clients

Date: May 21, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I don't really have a comparison for other companies because I have been with Allstate for over 5 years. I have not had a problem with them.

Date: May 15, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
We rarely call customer service but we deal straight with the local office and they help out awesome they are always helpful and friendly

Date: May 11, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
On my recent claim, I felt like the contact could have been a little more frequent during the claim. Overall I was okay with the communication.

Date: May 09, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Customer service is great. They are always nice I have never had any problem when calling. They are polite and there to assist you in any way they can.

Date: May 04, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I recently had claims on home and vehicle with my insurance policy and I liked the way they got things done. I did not have problems talking to my claims agent or getting a check.

Date: April 29, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
The insurance communicates with me very well by email and regular mail. I am kept up to date with any changes to my policy.

Date: April 23, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I think my insurance premium is competitive with other brands. However, I still feel that it is too high. I would like to have a lower insurance premium if possible.

Date: April 21, 2019    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Policy Offerings
Dwelling including water damage, but not for floods, attached structures, liability for people hurt on the property.


Date: March 29, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The coverage of my insurance company is very complete, it adapts to all my needs and to those of my home, I provide security and broad well-being


Date: March 28, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website is very well structured. I can find information easily. The site is not cluttered or filled with pointless information. I have not had much experience with the app yet.

Date: March 28, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
My homes physical structure, detached structures, and all my belongings inside are covered. I also have additional living coverage that covers hotel stays if needed.


Date: March 25, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
I have a local agent who is always there when I need him. His office is local to me so I can always make an appointment to see him or I can call/ email him directly instead of using an automated service.

Date: March 12, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
My insurance agent periodically emails me asking if I am still satisfied with my coverage or if there is anything else he can help me with. He is extremely nice and very knowledgeable about the insurance world. He is always easy to get ahold of.

Date: January 05, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
My company does not really have a website and I have never downloaded their app (I think it is mostly used for car accidents). I have a local agent whom I talk to directly if I have any questions or concerns.

Date: January 01, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Partial roof if damaged in a storm, external electrical work, medical expenses if someone gets hurt on my property, fire damage, stolen items


Date: December 25, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
My insurance provider covers property that is lost, damaged, or stolen. It covers "Act of God" occurrences. I am relatively happy with the insurance so far.


Date: December 22, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The company's app is great lots of features. I can keep up with all aspects of my plan. The app is like having an Allstate representative in your pocket really.

Date: December 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The web page of my insurance company is very comfortable and informative, it provides the necessary information to satisfy my doubts, it is very innovative and complete

Date: December 16, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
Everything is available to you...you can pay online read your policy and find out another policy's so it's a great website

Date: December 15, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
Emails and letters were provided explaining claims. Was able to call, email, or use the app to get the info I needed. Very happy.

Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
Compared to other companies, I feel they are much better with customer service. I can call for what I need to be done and they have it all taken care of for me. No one will compare to them for service.

Date: October 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the fact that my policy information is available at my fingertips at any given moment, and that I can easily make or request changes.

Date: October 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
The premium is very similar in my area to other companies in the area -others were verified when moved into the apartment

Date: September 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
When we purchased the home, we looked about a number of potential insurers. After comparing policies and cost, we selected Allstate and we are happy about our decision.

Date: September 21, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I bundled my car and home insurance so that gave me a discount. I wasn't offered that type of discount from any other insurance companies.

Date: September 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Website/App
I never used the Allstate mobile app but I have used the website. It's very good in terms of speed and it gets the job done.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
They are rude and sassy over the phone typically and if it is not the manager they try to be at least as helpful as possible. If there is anything they do not have to do they will not do it.

Date: September 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
Customer service is local, familiar and professional. You feel as if you are talking to a friend.

Date: September 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
There are so many things I don't understand, but they do a good job of making things clear for me.

Date: September 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
Compared to other companies, I feel they are much better and knowledgeable. I can get what I need done and have it all taken care of for me. No one will compare to them.

Date: September 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I dislike that i have to wait a very long time to talk to an actual person and the entire time I am talking to a computer who doesn't understand what I am saying.

Date: September 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
I have no qualms with the interaction or communication with the insurance company they have been more than gracious to me and family.

Date: September 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I never compared Allstate to other companies because they always worked for me and my financial situation.

Date: September 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
Everything in my home is covered as well as the land, the structure, the autos and all.


Date: August 28, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
Allstate customer service has gotten better over time. At one point it was just about the sale but now it's about the individual.

Date: August 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
A coverage of all structure damages and issues related to construction and other damages to the physical property within all borders of the jurisdiction.


Date: August 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
What i like about allstate insurance app is that it is easy to use and offers customer support within the app. It is user friendly

Date: August 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
What I like about the website is that it is very straightforward in terms of information.

Date: August 15, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Website/App
I LIKE MOST OF THE THINGS ABOUT COMPANY'S WEBSITE.

Date: August 12, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
Haven't had any issue with home or car, so there have no concerns. I do like the automatic withdrawn of premiums on the monthly basis.

Date: August 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I find the Allstate website to be very easy to use, easy to make policy changes and overall people are friendly.

Date: August 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Allstate covers fire, flood, burglary, and It can even protect you from loss away from home, such as in a hotel.


Date: August 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
IN MY POLICY MANY PARTS ARE COVERED LIKE MICROWAVE,OVEN AC,FRIDGE.AND ALSO MY FURNACE.


Date: August 01, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
The website layout is very confusing and every time I try and access the site it either crashes or I am not able to easily navigate it. I wish they would update it to make it more user-friendly.

Date: July 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The local agent we deal with is professional, knowledgeable and very helpful. Anytime we have a question, she is just a phone call away.

Date: July 25, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
The communication is just okay. I get a lot of the computers talking to me and sometimes they do not understand what I am saying so i have to keep repeating what i am saying

Date: June 02, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
no issue with communication because haven't had the need to process a claim -though do receive a holiday card from the agent on the annual basis

Date: May 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
My current home insurance covers my dwelling and all of the interior furnishings. In addition, I have coverage that provides for temporary living expenses if the house is not livable.


Date: May 27, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Compared to other companies, I feel they are much better with customer service. I can call for what t I need to be done and they have it all taken care of for me. No one will compare to them for service.

Date: May 25, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Customer Service
COMPANY'S CUSTOMER SERVICE IS GOOD ONLY THING I DONT LIKE ABOUT IT IS A HOLD TIME.

Date: May 13, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I AM NOT SURE ABOUT THIS ONE

Date: March 10, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
I really don't know what other insurance companies charge, but I feel this is the right amount, even if it is a bit high for my taste.

Date: January 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The premium is very low compared to many different companies and this I appreciate most. I do not have to shell out tons and tons of money annually to pay for something that might never even happen in my lifetime.

Date: January 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
haven't had to work with customer service -the only time was when had a bit of difficulty setting up automatic withdrawals

Date: January 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I am very satisfied with the mobile app. They have really focused on making it great and wonderful to all customers. Very easy to use and very handy in situations.

Date: December 07, 2017    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Communication
They are great with communication. This is one of the few things they do well. they are always sending me emails and asking me if I need help, the only issue is when I get in touch with them they are not helpful

Date: December 03, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I used to go with Erie Insurance and they just kept switching providers and increasing my rates. I was with them for over 20 years and it had no impact.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
What I like is the speed and accuracy of the communication we receive from our local agent. The information is always spot on and timely.

Date: November 19, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
IT DEPENDS ON WHO ANSWER THE PHONE SOMETIMES THEY PROVIDE GOOD CUSTOMER SERVICE AND SOMETIMES NOT.

Date: November 18, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
So far everyone at the insurance company has been friendly and helpful, readily explaining things I don't understand.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like that I can call anytime and get a real person to talk to. No matter what my question I am assured that it will be answered in a timely manner.

Allstate Home Insurance Reviews

Date: January 05, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
My company does not really have a website and I have never downloaded their app (I think it is mostly used for car accidents). I have a local agent whom I talk to directly if I have any questions or concerns.

Date: January 01, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Partial roof if damaged in a storm, external electrical work, medical expenses if someone gets hurt on my property, fire damage, stolen items


Date: December 25, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
My insurance provider covers property that is lost, damaged, or stolen. It covers "Act of God" occurrences. I am relatively happy with the insurance so far.


Date: December 22, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The company's app is great lots of features. I can keep up with all aspects of my plan. The app is like having an Allstate representative in your pocket really.

Date: December 16, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
Everything is available to you...you can pay online read your policy and find out another policy's so it's a great website

Date: December 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The web page of my insurance company is very comfortable and informative, it provides the necessary information to satisfy my doubts, it is very innovative and complete

Date: December 15, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
Emails and letters were provided explaining claims. Was able to call, email, or use the app to get the info I needed. Very happy.

Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
Compared to other companies, I feel they are much better with customer service. I can call for what I need to be done and they have it all taken care of for me. No one will compare to them for service.

Date: October 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the fact that my policy information is available at my fingertips at any given moment, and that I can easily make or request changes.

Date: October 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
The premium is very similar in my area to other companies in the area -others were verified when moved into the apartment

Date: September 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
When we purchased the home, we looked about a number of potential insurers. After comparing policies and cost, we selected Allstate and we are happy about our decision.

Date: September 21, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I bundled my car and home insurance so that gave me a discount. I wasn't offered that type of discount from any other insurance companies.

Date: September 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Website/App
I never used the Allstate mobile app but I have used the website. It's very good in terms of speed and it gets the job done.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
They are rude and sassy over the phone typically and if it is not the manager they try to be at least as helpful as possible. If there is anything they do not have to do they will not do it.

Date: September 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
Customer service is local, familiar and professional. You feel as if you are talking to a friend.

Date: September 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
There are so many things I don't understand, but they do a good job of making things clear for me.

Date: September 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
Compared to other companies, I feel they are much better and knowledgeable. I can get what I need done and have it all taken care of for me. No one will compare to them.

Date: September 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I dislike that i have to wait a very long time to talk to an actual person and the entire time I am talking to a computer who doesn't understand what I am saying.

Date: September 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
I have no qualms with the interaction or communication with the insurance company they have been more than gracious to me and family.

Date: September 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I never compared Allstate to other companies because they always worked for me and my financial situation.

Date: September 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
Everything in my home is covered as well as the land, the structure, the autos and all.


Date: August 28, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
Allstate customer service has gotten better over time. At one point it was just about the sale but now it's about the individual.

Date: August 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
A coverage of all structure damages and issues related to construction and other damages to the physical property within all borders of the jurisdiction.


Date: August 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
What i like about allstate insurance app is that it is easy to use and offers customer support within the app. It is user friendly

Date: August 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
What I like about the website is that it is very straightforward in terms of information.

Date: August 15, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Website/App
I LIKE MOST OF THE THINGS ABOUT COMPANY'S WEBSITE.

Date: August 12, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
Haven't had any issue with home or car, so there have no concerns. I do like the automatic withdrawn of premiums on the monthly basis.

Date: August 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I find the Allstate website to be very easy to use, easy to make policy changes and overall people are friendly.

Date: August 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Allstate covers fire, flood, burglary, and It can even protect you from loss away from home, such as in a hotel.


Date: August 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
IN MY POLICY MANY PARTS ARE COVERED LIKE MICROWAVE,OVEN AC,FRIDGE.AND ALSO MY FURNACE.


Date: August 01, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
The website layout is very confusing and every time I try and access the site it either crashes or I am not able to easily navigate it. I wish they would update it to make it more user-friendly.

Date: July 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The local agent we deal with is professional, knowledgeable and very helpful. Anytime we have a question, she is just a phone call away.

Date: July 25, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
The communication is just okay. I get a lot of the computers talking to me and sometimes they do not understand what I am saying so i have to keep repeating what i am saying

Date: June 02, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
no issue with communication because haven't had the need to process a claim -though do receive a holiday card from the agent on the annual basis

Date: May 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
My current home insurance covers my dwelling and all of the interior furnishings. In addition, I have coverage that provides for temporary living expenses if the house is not livable.


Date: May 27, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Compared to other companies, I feel they are much better with customer service. I can call for what t I need to be done and they have it all taken care of for me. No one will compare to them for service.

Date: May 25, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Customer Service
COMPANY'S CUSTOMER SERVICE IS GOOD ONLY THING I DONT LIKE ABOUT IT IS A HOLD TIME.

Date: May 13, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I AM NOT SURE ABOUT THIS ONE

Date: March 10, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
I really don't know what other insurance companies charge, but I feel this is the right amount, even if it is a bit high for my taste.

Date: January 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The premium is very low compared to many different companies and this I appreciate most. I do not have to shell out tons and tons of money annually to pay for something that might never even happen in my lifetime.

Date: January 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
haven't had to work with customer service -the only time was when had a bit of difficulty setting up automatic withdrawals

Date: January 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I am very satisfied with the mobile app. They have really focused on making it great and wonderful to all customers. Very easy to use and very handy in situations.

Date: December 07, 2017    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Communication
They are great with communication. This is one of the few things they do well. they are always sending me emails and asking me if I need help, the only issue is when I get in touch with them they are not helpful

Date: December 03, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I used to go with Erie Insurance and they just kept switching providers and increasing my rates. I was with them for over 20 years and it had no impact.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
What I like is the speed and accuracy of the communication we receive from our local agent. The information is always spot on and timely.

Date: November 19, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
IT DEPENDS ON WHO ANSWER THE PHONE SOMETIMES THEY PROVIDE GOOD CUSTOMER SERVICE AND SOMETIMES NOT.

Date: November 18, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
So far everyone at the insurance company has been friendly and helpful, readily explaining things I don't understand.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like that I can call anytime and get a real person to talk to. No matter what my question I am assured that it will be answered in a timely manner.

GEICO Home Insurance Reviews

Date: June 16, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
They always help me if I HAVE ANY QUESTIONS AND ARE ABLE TO WORK WITH ME ON MOST THINGS LIKE I FORGET TO MAKE A PAYMENT

Date: May 28, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
I love that the interface is user-friendly and snappy. I know where I can find everything on the site and I can find new information easily

Date: January 06, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
It covers everything except earthquakes and floods. It's not quite the value of the house but it's all we can afford.


Date: September 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
My home is covered for any natural disaster even flooding. All the contents and cars are also covered and out building as well.


Date: September 27, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
It is fair. I really didn't shop around much so I'm not sure how it compares. I just bundled it with the auto insurance because you supposedly save quite a bit by doing so

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Every interaction that I have had with a customer service representative at Geico has been fast, efficient, and very pleasant.

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
As I stated in the earlier question, every interaction that I have had with a representative from Geico has been fast, efficient, and pleasant. They train their employees very well.

Date: September 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I've had to call them a few times. They were super knowledgeable about what I had asked and they were quite quick to pick up and also quick to give me my answers.

Date: September 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I like the fact that I have so many self-serve options for customer service including speaking with a representative on the phone. As I have stated before, the app is also very useful.

Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
This good insurance company has always been the best rate for us. They are pretty competitive on all rates.

Date: September 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy covers the breakdown of equipment and appliances, smart home devices, computers and home offices, service lines, water back-up, and structural damage.


Date: September 14, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Customer Service
Geico's customer services are amazing. They are very professional and very good at what they do. However, the customer service of insurance is just abysmal. No one wants to sit on the phone with these people, hence the 4 rating that I have provided.

Date: September 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the website and app equally. They both are super easy to navigate and find out what you are looking to find out. I have very few complaints on this.

Date: September 11, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
I can use a phone app for damage reports. Seem to be pretty quick with any responses phone, email or text.

Date: September 11, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
They communicate well. When there is an issue they have contacted me right away. They use both email and phone so it's fast

Date: September 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I bought my coverage over a decade ago, so I really do not know how the premium stacks up. Geico has been affordable and convenient enough to not have to switch to a new insurer or compare my coverage. Too much hassle.

Date: September 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have first met the company MD my doubt is very clear that suddenly all documents see him then our opinion is yes

Date: September 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I have to visit the other companies very difficult but in the company is very satisfied I appreciate it

Date: August 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I like the fact I can very easily speak with a representative. This is super helpful to me for all issues.

Date: August 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
They tell you everything that you need to know. They inform you on when you have something due, they tell you via email, etc. No real complaints here

Date: August 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
It is much loved than other firms I priced out.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is always nice. It does not matter when you call. It's 24 hours a day seven days a week.

Date: August 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Geico offers theft, water and weather damage, and calamity insurance for my entire home. I have it bundled with my car insurance and both are covered under 1 policy.


Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I have very lucky person the insurance company communication is very useful so I like

Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
I LIKE THE FACT THAT THERE are so many features. This saves my time and stress! :)

Date: August 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
I really like it. They always pick up the right way. They always have the answer that I'm looking for within minutes

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
It's simple. There is an app for tech savvy folks. There is a phone number that's picked up 24 hours a day for any emergencies.

Date: July 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I have appreciated the company the company mobile app is very useful all details accuracy I have easily understood the options

Date: June 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I really enjoy Geico's website as well as the mobile app. The user interface is so streamlined and efficient, that it feels like it is better than some of Apple's apps. I like that they have information available on the page that you sign up for your specific insurance, whether it is home or auto insurance.

Date: May 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
The company is extremely professional. They have timely reminders and they also try to make every phone interaction as pleasant as possible. The only part I dislike is all the stuff that we had to go through in order to get insured, like paperwork, application, etc.

Date: December 01, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The Geico website and the mobile app are extremely user friendly. I am normally able to find exactly what I'm looking for, and the website also offers a chat so I can get an answer to my questions quickly and easily.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Both of the website and the app are very easy to use. I would recommend either or to anyone in a heartbeat. Both are amazing

Date: November 19, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
It seems cheap. I really haven't looked around too much to compare but it seems worth the value to me from my perspective

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
What I have noticed with Geico vs other competitors is that Geico is at least 10 percent cheaper for a comparable policy. I get what I need for a cheaper price, and that makes me happy.

GEICO Home Insurance Reviews

Date: January 06, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
It covers everything except earthquakes and floods. It's not quite the value of the house but it's all we can afford.


Date: September 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
My home is covered for any natural disaster even flooding. All the contents and cars are also covered and out building as well.


Date: September 27, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
It is fair. I really didn't shop around much so I'm not sure how it compares. I just bundled it with the auto insurance because you supposedly save quite a bit by doing so

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Every interaction that I have had with a customer service representative at Geico has been fast, efficient, and very pleasant.

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
As I stated in the earlier question, every interaction that I have had with a representative from Geico has been fast, efficient, and pleasant. They train their employees very well.

Date: September 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I've had to call them a few times. They were super knowledgeable about what I had asked and they were quite quick to pick up and also quick to give me my answers.

Date: September 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I like the fact that I have so many self-serve options for customer service including speaking with a representative on the phone. As I have stated before, the app is also very useful.

Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
This good insurance company has always been the best rate for us. They are pretty competitive on all rates.

Date: September 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy covers the breakdown of equipment and appliances, smart home devices, computers and home offices, service lines, water back-up, and structural damage.


Date: September 14, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Customer Service
Geico's customer services are amazing. They are very professional and very good at what they do. However, the customer service of insurance is just abysmal. No one wants to sit on the phone with these people, hence the 4 rating that I have provided.

Date: September 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the website and app equally. They both are super easy to navigate and find out what you are looking to find out. I have very few complaints on this.

Date: September 11, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
I can use a phone app for damage reports. Seem to be pretty quick with any responses phone, email or text.

Date: September 11, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
They communicate well. When there is an issue they have contacted me right away. They use both email and phone so it's fast

Date: September 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I bought my coverage over a decade ago, so I really do not know how the premium stacks up. Geico has been affordable and convenient enough to not have to switch to a new insurer or compare my coverage. Too much hassle.

Date: September 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have first met the company MD my doubt is very clear that suddenly all documents see him then our opinion is yes

Date: September 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I have to visit the other companies very difficult but in the company is very satisfied I appreciate it

Date: August 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I like the fact I can very easily speak with a representative. This is super helpful to me for all issues.

Date: August 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
They tell you everything that you need to know. They inform you on when you have something due, they tell you via email, etc. No real complaints here

Date: August 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
It is much loved than other firms I priced out.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is always nice. It does not matter when you call. It's 24 hours a day seven days a week.

Date: August 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Geico offers theft, water and weather damage, and calamity insurance for my entire home. I have it bundled with my car insurance and both are covered under 1 policy.


Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I have very lucky person the insurance company communication is very useful so I like

Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
I LIKE THE FACT THAT THERE are so many features. This saves my time and stress! :)

Date: August 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
I really like it. They always pick up the right way. They always have the answer that I'm looking for within minutes

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
It's simple. There is an app for tech savvy folks. There is a phone number that's picked up 24 hours a day for any emergencies.

Date: July 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I have appreciated the company the company mobile app is very useful all details accuracy I have easily understood the options

Date: June 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I really enjoy Geico's website as well as the mobile app. The user interface is so streamlined and efficient, that it feels like it is better than some of Apple's apps. I like that they have information available on the page that you sign up for your specific insurance, whether it is home or auto insurance.

Date: May 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
The company is extremely professional. They have timely reminders and they also try to make every phone interaction as pleasant as possible. The only part I dislike is all the stuff that we had to go through in order to get insured, like paperwork, application, etc.

Date: December 01, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The Geico website and the mobile app are extremely user friendly. I am normally able to find exactly what I'm looking for, and the website also offers a chat so I can get an answer to my questions quickly and easily.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Both of the website and the app are very easy to use. I would recommend either or to anyone in a heartbeat. Both are amazing

Date: November 19, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
It seems cheap. I really haven't looked around too much to compare but it seems worth the value to me from my perspective

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
What I have noticed with Geico vs other competitors is that Geico is at least 10 percent cheaper for a comparable policy. I get what I need for a cheaper price, and that makes me happy.

AAA Home Insurance Reviews

Date: June 12, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I shopped around some, but I am satisfied with my coverage, also its bundled with my car insurance, which adds more to the savings, which is crucial for a middle-class household

Date: May 04, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is up to date and relevant. the mobile app could display information better, but I understand that its a lot of information to display and showing it on mobile may not be the best platform for reviewing your home insurance bill.

Date: December 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I do not dislike my home insurance, I am very happy with it and do look into changing anytime soon.

Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
Household possessions, including those within the house as well as within my automobile or other conveyances. Injuries that may result from people being injured by my dogs. Fixtures and other structural components that are within the house.


Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The interactions i have add have left me contemplating leaving to find another insurance company. I needed proof of insurance while on vacation and could never get a copy of it or have any way to prove that I had it while on vacation. That was concerning while driving a rental car.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I enjoy my communication with the company, because it is at my discretion or what is necessary for me to complete a claim. They do a follow-up call to make sure that everything has been completed to my satisfaction. They do not offer goods or services unless I have specifically requested it.

Date: September 25, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I haven't research other insurance companies premiums so I can not compare what the difference would be in the coverage.

Date: September 22, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
What I like to most about the customer service it that they are always there to answer any questions that I may have about coverage. When I purchase something new they are easy to deal with adding to my policy.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The dwelling is covered, including the garage. Loss of use is also covered as well as medical payments in case someone is hurt on my property.


Date: September 18, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
I always get the answers I'm looking for and everyone whom I've interacted with at AAA is very responsive and happy to help out.

Date: September 18, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium that we pay appears to be somewhat lower than what other companies charge. This is also probably why there is a lack of mobile and online ability with this insurance.

Date: September 17, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My policy covers roof, siding, and other exterior structural issues. It also has a flooding component. Home facilities such as plumbing, electrical are covered as well. The entire policy will cover up to 500k in damages.


Date: September 16, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
They never bother me with additional goods or services they provide unless I specifically ask for it. They respond quite quickly and professionally when I need to file a claim and do proper follow-up after the claim has been paid out.

Date: September 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
Love the communication that I receive from my agent and have been dealing with the same agent for well over 20 years.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
Our policy covers jewelry, furniture, cabinets, collectibles, clothing, misc items. Also covers damage to the outside such as damage to roof or siding due to high winds or hail damage.


Date: August 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
My home insurance covers wildfires and floodings as well.


Date: August 25, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
When I call I can never get a hold of anyone. I bounced around between 4 different people and it took over a week to get back to me. After 4 years they didn't have me on the insurance policy. Then after numerous times they still continued to get my wifes name wrong.

Date: August 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
We have a friend who is an insurance agent. This person really wanted to beat our quote, but after an exhaustive search could not find an apples-to-apples policy with a lower rate.

Date: August 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
They don't have a mobile app and he website is really outdated. I don't think it has been updated in a few years. I think that if they had an ability to ask questions or communicate and find out policy info online would be awesome. Some mobile option would be great as well.

Date: August 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service is really great, both when you go in in person and when you make phone calls to the customer service dept.

Date: August 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
AAA doesn't treat their customers fairly. Any inquiries or requests I've made to them have been ignored.

Date: August 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
We have a overall coverage on our belongings and of our property. Our policy covers trees, accidental, architectural issues that could go wrong as well as fire damage. We also use this same company for our auto insurance as well.


Date: July 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the app because it is easy to use. The website I also like because you can pay your monthly bill and renew your membership online.

Date: July 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is actually very good. I have called an adjuster once and they evaluated what needed to be fixed/replaced on the home. The estimate was below our deductible, so I think they might have some strict adjusters.

Date: June 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Both website and App could be a little more user-friendly and easier to navigate around.

Date: May 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
AAA is expensive and they don't treat their customers fairly. Given the same premium, I would probably want to use a different insurance provider.

Date: January 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
The insurance company has very friendly customer service agents. I once missed making a payment because the autopay feature that I had been signed up for became inactive when my credit card was renewed (i.e. a new number was issued). The company didn't drop me after a month I had missed paying and made sure to warn me that I hadn't remitted a payment.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is informational only. The information is generic, and I would like to see some specifics regarding my account. I would like to be able to manage my account and be able to interact with the company through the app/web.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
AAA's website is a confusing mess with multiple separate companies broken out by regional location. The different regions do not communicate with one another and prices are different for everyone so research is very difficult.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
Due to my having a multi-policy discount, this coverage for what I am paying is better than most competitors. Those competitors who are cheaper are not very well-known insurers or they have a reputation for not being customer service friendly or responsive.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
There is a clean simple layout that is not filled with ads or other clutter. It is functional, well-labeled and my personal screen where all my policy information is found is also easy to navigate and useful.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I've never had another insurance company than AAA but I'm sure some other companies don't insure fires and since we live in California we're happy our insurance covers that.

AAA Home Insurance Reviews

Date: December 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I do not dislike my home insurance, I am very happy with it and do look into changing anytime soon.

Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
Household possessions, including those within the house as well as within my automobile or other conveyances. Injuries that may result from people being injured by my dogs. Fixtures and other structural components that are within the house.


Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The interactions i have add have left me contemplating leaving to find another insurance company. I needed proof of insurance while on vacation and could never get a copy of it or have any way to prove that I had it while on vacation. That was concerning while driving a rental car.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I enjoy my communication with the company, because it is at my discretion or what is necessary for me to complete a claim. They do a follow-up call to make sure that everything has been completed to my satisfaction. They do not offer goods or services unless I have specifically requested it.

Date: September 25, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I haven't research other insurance companies premiums so I can not compare what the difference would be in the coverage.

Date: September 22, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
What I like to most about the customer service it that they are always there to answer any questions that I may have about coverage. When I purchase something new they are easy to deal with adding to my policy.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The dwelling is covered, including the garage. Loss of use is also covered as well as medical payments in case someone is hurt on my property.


Date: September 18, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
I always get the answers I'm looking for and everyone whom I've interacted with at AAA is very responsive and happy to help out.

Date: September 18, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium that we pay appears to be somewhat lower than what other companies charge. This is also probably why there is a lack of mobile and online ability with this insurance.

Date: September 17, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My policy covers roof, siding, and other exterior structural issues. It also has a flooding component. Home facilities such as plumbing, electrical are covered as well. The entire policy will cover up to 500k in damages.


Date: September 16, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
They never bother me with additional goods or services they provide unless I specifically ask for it. They respond quite quickly and professionally when I need to file a claim and do proper follow-up after the claim has been paid out.

Date: September 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
Love the communication that I receive from my agent and have been dealing with the same agent for well over 20 years.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
Our policy covers jewelry, furniture, cabinets, collectibles, clothing, misc items. Also covers damage to the outside such as damage to roof or siding due to high winds or hail damage.


Date: August 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
My home insurance covers wildfires and floodings as well.


Date: August 25, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
When I call I can never get a hold of anyone. I bounced around between 4 different people and it took over a week to get back to me. After 4 years they didn't have me on the insurance policy. Then after numerous times they still continued to get my wifes name wrong.

Date: August 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
We have a friend who is an insurance agent. This person really wanted to beat our quote, but after an exhaustive search could not find an apples-to-apples policy with a lower rate.

Date: August 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
They don't have a mobile app and he website is really outdated. I don't think it has been updated in a few years. I think that if they had an ability to ask questions or communicate and find out policy info online would be awesome. Some mobile option would be great as well.

Date: August 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service is really great, both when you go in in person and when you make phone calls to the customer service dept.

Date: August 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
AAA doesn't treat their customers fairly. Any inquiries or requests I've made to them have been ignored.

Date: August 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
We have a overall coverage on our belongings and of our property. Our policy covers trees, accidental, architectural issues that could go wrong as well as fire damage. We also use this same company for our auto insurance as well.


Date: July 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the app because it is easy to use. The website I also like because you can pay your monthly bill and renew your membership online.

Date: July 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is actually very good. I have called an adjuster once and they evaluated what needed to be fixed/replaced on the home. The estimate was below our deductible, so I think they might have some strict adjusters.

Date: June 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Both website and App could be a little more user-friendly and easier to navigate around.

Date: May 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
AAA is expensive and they don't treat their customers fairly. Given the same premium, I would probably want to use a different insurance provider.

Date: January 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
The insurance company has very friendly customer service agents. I once missed making a payment because the autopay feature that I had been signed up for became inactive when my credit card was renewed (i.e. a new number was issued). The company didn't drop me after a month I had missed paying and made sure to warn me that I hadn't remitted a payment.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is informational only. The information is generic, and I would like to see some specifics regarding my account. I would like to be able to manage my account and be able to interact with the company through the app/web.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
AAA's website is a confusing mess with multiple separate companies broken out by regional location. The different regions do