Top New York Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best New York homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top New York Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 31, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I give USAA a solid 4. They are great. The communication is on point and fast. They work with us to answer questions and get our issues resolved stat.
Date: October 31, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I don't have quotes from any other companies so I don't know for sure but what I pay for my home insurance seems to be in line from what my friends pay. I think USAA has a competitive pricing structure for home insurance.
Date: October 31, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I changed to this service about 2 years ago and it has been okay.I initially signed up over the phone and when I got my stuff in the mail my name had been misspelled.the customer service was polite and sorry so I have no complaints.
Date: October 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The insurance premium doesn't seem bad. Unfortunately, it did go up after I had to make a claim, but that happens. It seems comparable to other insurance companies, and I like staying with USAA.
Date: October 30, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
USAA has always been helpful when we call. They are knowledgeable about what needs to be done and give us information that is relevant.
Date: October 30, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible are consistent or better than other companies. I have had an insurance broker check for the best values periodically to ensure I am not paying too much.
Date: October 30, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I have a very competitive rate with USAA. It is one of the lower premiums available on the market I'm pretty sure. Its exclusive to military families which helps keep premiums low.
Date: October 30, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I am incredibly satisfied with my premium I recently made the switch from Allstate over to USAA a few years back and I am saving almost $300 per month! The premium USAA offers is low and fits directly into my budget.
Date: October 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium was a lot cheaper than most other providers and companies. The deductible was the same as most, if not all, providers. It was a good deal overall.
Date: October 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I like this company as they have very good customer service. I think that they could be one of the best companies to have as an insurance company.
Date: October 29, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have received thw best customer service and it has made the difference of the world. They really care and make things simple and easy to understand. Every time i have called in tjey treat me like a person.
Date: October 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
All of my experiences so far with customer service at USAA has been great. They are always very helpful in explaining things to me and never keep me waiting for too long.
Date: October 27, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium for my home insurance is pretty low whenever I compare it to what my friends are paying for their homes. We have the same coverage more of less, but USAA has the better premium.
Date: October 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium is very low for homeowners insurance. I pay about 600 a year in insurance premiums for home owners policy. As far as deductibles are concerned I pay a $1000 deductible if I were to file a claim in the future.
Date: October 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service has been great with USAA in getting it all set up. I haven't had a problem yet for my home insurance to know if it is really that good.
Date: October 27, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
USAA has some of the highest level of customer service I've ever had the pleasure of dealing with.You can actually tell they care and it's more than just some company that is after your money.They are knowledgeable and extremely helpful.
Date: October 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I've never needed to file a claim with my insurance company, but from just talking with them, they were able to lower our premium.
Date: October 26, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I am pretty satisfied with my homeowners insurance company and their customer service. They always are available to talk and share the information.They are always kind and provide the quickest service possible.
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The rate I pay for USAA home insurance seems to be very competitive considering the coverage and deductible that I have for my policy.
Date: October 24, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We love USAA for our home insurance because they treat us very well and we always get right through when we call them.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My deductible and premiums are fairly low, considering how much coverage is offered. While I wish it were less, it's still less than competitors.
Date: October 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
USAA has excellent customer service. They are a great company to work with and are always willing to meet the needs of their customers. They are highly supportive of veterans which is awesome because I'm a veteran myself.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I'm satisfied with the home insurance policy with USAA because the rate is affordable and extras are free. I can rest knowing that my home is covered for anything that could happen to it.
Date: September 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They offer better rates across the board. Other agents have approached us and after we tell them we have USAA they back down and admit they cant touch their rates.
Date: September 24, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
USAA has very inexpensive coverage, I wouldn't even consider shopping around for something different. They have amazing value and their packages are really inclusive.
Date: September 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
USAAs premium i do believe is cheaper than other insurance companies. The deductible is about the same as other insurance policies but well worth it for the hassle free interactions with USAA.
Date: September 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premiums and deductibles are lower than my previous company. This has really helped me save money in the long run.
Date: September 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
We love USAA for our home insurance because they offer great customer service everytime we call with a question or policy change.
Date: September 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium is much better than other companies, compared to our previous insurance company it is about one hundred dollars less.
Date: September 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I give my insurance agency's customer service a 5. They were very helpful when it came to switching my homeowners from another company. Very friendly on the phone and helped me set up my internet account.
Date: September 23, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
USAA has provided excellent, responsive customer service since we've had them. Seem true of all the USAA insurance products offered.
Date: September 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
USAA not only has some of the lowest rates in the country, but their customer service and quality as a company are second to none. I never feel like my insurance company is trying to screw me over.
Date: September 23, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
My home owner insurance policy offers a variety of choices for me to opt into. I can have coverage for replacement value, meaning what it would cost me to actually replace the damaged/destroyed item.
I think my home insurance company is competitive as to the same covered offered by others. In many cases, my company is more reasonably priced. The cheaper rate companies don't provide the same coverage as mine.
Date: September 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The policy compared to the other company I was with is so much better. I receive more if something was to happen. Knock on wood that I don’t ever have to find out.
Date: September 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We have had home insurance with USAA for over 14 years and have been pretty satisfied with them. We have never had a claim and I rate them a 4 with customer service.
Date: September 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium and deductible of my policy are extremely low, but I've also chosen to not have very much coverage. I know some people with very high deductibles, and I know some with even lower than me.
Date: September 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My premium is reasonable and deductible is very low. Especially in comparison to other home insurance companies. And USAA offers more coverage than all other insurers!
Date: September 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I can not compare my home insurance company, USAAs policy offerings compared to other because I do not know what they are.
Date: September 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I like the coverage I have a lot but it is expensive. I am getting what I pay for but it would be better if my cost was lower.
Date: September 19, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
I think our premium and deductible are standard for the are in which we live for the coverage that we have.We get a couple of nominal discounts for having multiple policies with the same company.
Date: September 17, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premiums and deductibles are fair. I often compare them to other insurance companies and they are always one of the lowest and are rarely out of the top 3 that I compare them to.
Date: September 16, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have home coverage and the option of flood insurance and since I have other products such as auto insurance there are discounts applied.
Date: September 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I think what my company offers in terms of the deductible is not much different from what other companies offer. At least, I can't speak to any differences.I am satisfied with what I need to pay for my premium.
Date: September 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium and deductible for my USAA insurance policies are extremely reasonable and I feel good about what I get in exchange for what I pay.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The deductible and fees of our home insurance company are surprisingly affordable and we are confident we can afford this if we have an issue.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
lucky so far that I have not had to use my home insurance company for anythung but the customer service in general has been fantastic
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
our premium could be lowered but I am happy with our generous cover and would not want to reduce.
Date: September 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I think what my company offers is not much different from what other companies offer. At least, I can't speak to any differences because this is the one and only home insurer I have ever dealt with.
Date: June 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I really don't think that USAA offers much on the app as far as home insurance goes. It's more designed for mobile banking. I have never had the need for it though.
Date: June 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have had a few claims in the past 5 years that has driven up my premiums. However, before those claims, my insurance company provided a competitive rate but also unparalleled service.
Date: June 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
the steady decline in customer service for the company as a whole has been disappointing...
Date: June 03, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have never really had to utilize the service so I don't really interact with customer service representatives as it pertains to homeowners insurance.
Date: June 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The coverage we get through USAA is about the same when compared to the last insurance company we went through. The difference is cost. USAA is a little cheaper.
Date: May 27, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Although I haven't had many interactions with my home's insurance, they've been good to let me know if there are any premium changes or policy changes. I get prompt emails and letters for these things.
Date: May 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Coverage is equal to all other companies, used to have above average customer service but that really isn't the case anymore. So ease of use is the main benefit.
Date: May 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The company used to be a small company focused on customer service but that really isn't the case as they have expanded to generate more profit.
Date: May 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My home insurance provides coverage for the following: loss of use, dwelling, structures, fire, theft, vandalism, weather-related events, liability.
Date: April 30, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like the website since it is very easy to use. Also, I can view any claims showing where they are in the process and any communications I have with my claims agent.
Date: April 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The company is typical very responsive, even on the weekends and evenings. They work hard and strive to provide up to date information regarding any claims.
Date: April 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Everything is easy to find any to pay my premiums for the month. It's easy to navigate and rarely goes down.
Date: April 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Everything inside of the structure is covered to include plumbing as well as medical coverage in case anyone gets hurt.
Date: April 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I've got liability coverage as well as a small amount of personal property protection. In addition, I have medical payment if someone is hurt.
Date: April 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Customer service with this company has always been quick and attentive to my questions and concerns. They would also follow up in a timely manner.
Date: April 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am cover from the walls in. Anything outside the home is not covered. I have some coverage on personal belongings.
Date: March 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Whenever I've called our company, the representative was very friendly and wanted to make sure that I didn't have any other questions after the had addressed my reason for calling.
Date: March 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
The insurance coverage in my home policy offering essentially covers the home and the belongings inside. This covers rebuilding the home from the ground up in case of emergency.
Date: March 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I get a great premium since I bundle my insurance with my auto insurance. I'm paying a lot less than I used to with another company.
Date: March 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It can be difficult to navigate at first, but once you start using it, the website and mobile app are very secure and easy to use.
Date: January 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service is excellent. I have never been placed on hold and I am always able to speak to a real, true English speaking, person
Date: January 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I was previously insured under another company by homeowners through my ex-husband. The premium was much lower, but so was the coverage. We had a power surge that fried nearly all of the electronics and major appliances in the home. Luckily, I was still covered under my renter's policy and this covered all the belongings in the home that were damaged as a result of the power surge.
Date: December 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I really don't know about the insurance premiums offered by other companies. I am mostly satisfied with USAA's coverage and really don't have any complaints.
Date: November 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Honestly, I don't care what the premiums are for other companies, the amount of coverage that my family receives is more than adequate and the customer service at USAA alone is worth the premium.
Date: October 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
USAA has excellent customer services representatives. There are some that aren't quite as competent as others, but overall they higher great individuals.
Date: October 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They communicate an appropriate amount, not too much or too little. They don't bother me very much with trying to sell me other products, other than an occasional mailing. No high-pressure sales tactics.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like that they have always been friendly towards us and answering our questions. Everyone is always very knowledgeable with their role. I dislike that everything has to be done over the phone, but it is not that big of a deal.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premiums at usaa seem to be better than others. I think I could find a cheaper company but I'm not going to do so because I love the customer service at usaa.
Date: October 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service is always excellent. Whenever I have a question, I speak with a highly knowledgeable and trained professional who is able to help me. They are also always quite friendly and personable.
Date: September 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
To my knowledge, I have a pretty competitive policy. I have not compared in the last few years on what other companies are providing. I do like having all of my banking and insurance in one place, which I am able to do with USAA.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is great! Any time there is a problem they work it. I've never felt like they'd just drop me.
Date: September 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Good customer service. Reps are always friendly and eager to help. Not much of a wait time when I call in.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
USAA has always offered excellent customer service. I haven't had any experience with them regarding insurance claims, but they get great reviews from other customers, so I expect they will be good if I ever have a claim.
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website and mobile app are easy to use and navigate. There is also live chat support and a direct link to reaching a representative who will call you.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I have not compared premiums in years. I have been very satisfied with their service when we have used our insurance over the last 10 or 15 years and really am not interested in switching carriers.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The contents are also covered at the replaceable value. The policy covers the structure, some medical bills, temporary use if its being fixed among other things.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
My experience with customer service has always been excellent. I have so far contacted them when my roof was damaged, and several times when I had to inquire about adding additional coverage.
Date: September 21, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Their customer service is amazing when making a claim. They are quick to start the claim process and you can track the progress on line through their website.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
There is nothing I really dislike. Other than the frustration of paying for insurance that I never will use in all likelihood. I cannot judge claims as I have not had to enter one thus far.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication has been great. I do not receive many annoying emails that are bothersome. Whenever I initiate communication, I am always pleased with the interaction from the insurance company's representative.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
They offered us the best rate by far when we bought our house and they are always there to answer any questions. They are always friendly and there to help you find the best deal.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
My home insurance covers damage caused by fires, windstorms, hail, smoke damage lightning, and property valuables. Not all natural disasters are covered though.
Date: September 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I haven't checked with other companies, we've been faithful USAA customers, but I've heard that Kansas homeowner insurance policies are particularly high for all companies.
Date: September 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The app allows me to do pretty much everything I need to do. Since USAA offers to the bank, it includes that too, including the ability to check the balances from all financial accounts and display them in one location.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Our home and all belongings are covered. we have replacement value coverage, wind, rain, hail coverage. small deductible which includes temporary housing if needed.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I'm able to find the things I need on a regular basis. Helps to have something available to watch what is available.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The claim is good, but could always be cheaper. Compared with other insurance groups, however, the premium is a good price.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very friendly user. It is easy to pay bills and make certain transaction. What I dislike about the website is the inability to conduct a cash advance from my whole life insurance policy. That must be conducted via phone or in person.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
Everyone is very friendly and easy to understand. I like having options on how to contact customer service and I have three ways to contact this company.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
My home insurance policy covers the roof, dwelling, liability, rain damage, hail damage, fire damage, windows, furniture, personal belongings up to $25,000, floors, etc.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They send me emails about my policy on a regular enough bAllied Insurances that it keeps me informed about due dates. When I call, I never have to wait long and it doesn't take forever to get what I need. They always automatically email me with my new policies after it updates.
Date: September 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I also have earthquake insurance included since I am in California. Also due to where the house is it covers flooding.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They might send too much communication, but overall they're very transparent and want to make sure their customers are well informed.
Date: September 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
What I truly enjoy is speaking with a decent speaking American agent when I have any issues with my policy. This is a big plus.
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I love my insurance company. They have fabulous customer service. The website and mobile app are very easy to use and convey all the information that I need in a format that is simple to read. I like it a lot.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
As far as I know they will cover most anything. I am insured for replacement cost, living costs at another location while house is being repaired, I also have an earthquake rider just because it was quite inexpensive in my area and I also have riders for jewelry, instruments, and computers.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Communication about annual rate increases could be more clear. Consistency and regularity of communication could also be increased to improve the overall relationship.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
USAA's website and app are extremely easy to use. Everything is laid out quite clearly and it is very easy to make whatever changes one would like.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The agents at the insurance company are very personable and relatable. They sound genuinely interested in helping fulfill your needs as a home owner.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
So far they have been easy to contact when I've had a question about something. The wait times are not long and they seem courteous and respectful of my time.
Date: September 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Absolutely superb! I can't say enough about how satisfied we have been with their service when we have had issues involving our insurance (car wreck for example).
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The are regular communications from my company and I like the way they pay dividends back to their customer at the 4th quarter review.
Date: September 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think my premium considering all it covers is pretty competitive. The coverage is good, and the customer service is excellent, which I’m willing to pay slightly more for.
Date: September 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I do not like having to wait on hold for a half hour whenever I try to call major companies like insurance providers. It should be much easier to get in touch with a human to discuss issues.
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Good competitive rate, but there's always a chance to get something cheaper. Would be nice to save money.
Date: September 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
Their website is very organized and it is always easy to find what you are looking for. Their mobile app lets you do pretty much everything that you can do on their website which makes it convenient.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home insurance saves me if I have a fire or if I am robbed from someone that breaks into my house. I like to think that my insurance provider is there to help me just in case anything goes wrong. They will be able to help during a natural disaster too.
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that the website and mobile app are easy to use and I do not need to be technologically savvy in order to use them. They are simple but they have all of the tools and info that I will need.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium I pay is probably in line with what other companies charge. I have not shopped the market in quite a while as I have been quite happy with USAA.
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They provide me the necessary information without sending me spam. I've never received a physical piece of mail from them that I didn't request.
Date: September 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Their mobile app is easy to use, it will keep my password and user id if I choose to and they have an 800 number to call to answer any questions that I may have.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
To other companies, we saved approximately 160$ a month by going with USAA and we got more coverage
Date: August 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It is a little more expensive than some other companies but I like working with USAA and it is easy to stick with them. I would always like to pay less but it is good to have them.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I don't use a mobile app for my home insurance, but I do use their website. I like that I can see my policy and make adjustments without having to deal with a human (and all the potential for communication/understanding errors).
Date: August 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
As stated in #9 the fact that they are fully virtual doesn't give me a good vibe. I have got used to it over the years and perfected my filming/pictures but still sometimes have to fight over a perception rather than the facts
Date: August 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
What I truly enjoy is speaking with a decent speaking American agent when I have any issues with my policy. This is a big plus.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website is very easy to use. Large font, easy to read, easy to navigate. Has both a website option and a mobile app for the phone.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website contains information on both my home insurance policy and my other accounts with the company. It would be nice to have potential discount information.
Date: August 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I just added an umbrella policy to my home insurance and I was really happy with how to do so.
Date: August 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Good premium pricing. Better than the rest of the companies that I've looked at from my perspective.
Date: August 21, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The app is always up to date. Provides simple access to support a claim. Easy to use and contact a claim rep as needed.
Date: August 20, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
It seems to be the average amount, i don't think it is outrageous of anything.
Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Since USAA is everywhere the only downfall I have is, I have no local agent I can physically see.
Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is fantastic. They are always extremely helpful and polite. They have helped me figure out what I needed out of my policy when I needed home insurance. They are also very good about not being pushy about adding other services or offering what I might need when I inquire about other products.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Their customer service is always the best. We have never had an issue when we have called them and they are always friendly and happy to help.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
It seems everything is covered, with the exception of flooding, is covered in our homeowners policy. The only reason flood insurance isn't covered, is we do not live in a floodplain.
Date: August 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I shopped around last year when USAA revised the replacement value of my home. I got a few quotes and one, from State Farm, was around three times as expensive as my new premium. Plus, USAA gets better customer satisfaction ratings than all of the other companies I received quotes from.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
We like that the insurance company is good about responding to you quickly and they follow up with you after each claim to make sure that your problem has been resolved.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have access to all of my policies and coverage information. Honestly I don't use it much but I have been on it.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like the customer service because they offer 24 hour service. Additionally being a former military person, they understand that when I called, I had very little time and patience. My hold time averages about one minute and they get directly to the point.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Because this is our first house, we didnt really shop around for insurance. We use USAA for all of our insurance needs because they normally have the best prices.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like that can interact over the website, mobile app, and phone easily. USAA reps are always there and easily accessible. I find they are very responsive and help navigate a difficult situation.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I checked around before I purchased this property and I was very happy with my quote from USAA compared to the others.
Date: August 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have never had a problem with USAA. They are easy to get in touch with and also easy to understand. I feel that I am not dealing with a lot of extra information, instead it feels like I am talking to a normal person.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The company's customer service is relatively responsive. It could be less misogynist, however, and more respectful of single female homeowners.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Very straightforward and easy to use. Everything is easy to access and makes sense. No unnecessary pages or advertisements.
Date: August 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The dwelling included all attached structures are included. Additionally, any loss of use is covered as well. Finally, my personal belongings are also covered.
Date: August 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The mobile app is sometimes clunky to work with and I'd prefer not having all the security to get into it. Maybe some push notifications would be cool too.
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I love the customer service at USAA. They are always helpful, the waits are very minimal and usually, I can get everything taken care of in a few minutes, or they will call me back once they have a resolution so I don't have to waste my time waiting on the phone on hold.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They send emails which is nice. They are also available to chat on the phone as I had any questions that need to be answered. They also have a chat option on their website.
Date: August 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Excellent customer service. Fast, friendly, knowledgeable and, best of all, native English speakers u like my previous carrier.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance policy offers full coverage when it comes to water damage, theft, natural disasters, and mold. Im not too sure about anything else.
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I like to think that my insurance premium is less than other companies, but there is a chance that I am paying more because I am young. Overall I think it is a fair premium but I wish it was much less than it is.
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Property damage coverage including wind and hail damage. Liability coverage for things that could happen there. It does not include damage due to flooding.
Date: July 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Usaa's customer service is perfect with no complaints. I have called them over 100 times and every time they have been so polite and understanding.
Date: July 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
USAA had the best rate when we checked other companies while we were in the buying process of our home. It made it an easy decision because no other company could come close to the rate they provided us.
Date: July 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I haven't compared it to other companies but I've always found USAA to be very fair and I'm not interested in changing my insurance company.
Date: June 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
They answer the phone within a couple of rings and answer email queries within an hour or so. no waiting for return calls as was the case with my previous carrier
Date: June 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My policy covers personal liability, medical payments to others, dwelling, other structures, personal belongings, water damage (not from floods but accidents), wind and hail damage, and other covered perils.
Date: June 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
This company has very good customer service. They are very responsive and eager to help. No matter what the issue is they are willing to help.
Date: June 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like that I do not need to talk with a live person to get information. I needed to call for an initial quote and purchase but after that it has all been online. That makes things much easier for me to work with.
Date: June 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The company’s customer service is definitely its biggest strength. I have found USAA reps to be friendly, hardworking and very helpful. I feel I can always ask any questions at any time.
Date: June 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We are able to reach customer service 24/7. Anytime we have called we have received courteous and helpful agents that make it easy to file a claim.
I absolutely love the USAA website and app. It's easy to find out costs, where to make updates and make claims.
Date: May 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
There is nothing about the company's communication that I dislike. Everything is perfect to me. They keep you updated by sending an email when any and everything has happened to keep you updated. Ive never had to ask them about anything.
Date: May 26, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
My interaction and communication has had to with the items listed above. USAA has always been superb in their customer service and I have had absolutely no problems communicating with them.
Date: May 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
Premium is much lower than competitors and deductible is usually negotiable. I have never had to pay a deductible with my insurance to include the roof replacement.
Date: May 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
What I like about the mobile app is the fact that it is very easy to use. Everything Is written so easy to understand. It makes everything run smoothly.
Date: May 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I love USAA. I use it for my banking, home, and auto insurance. It is easy to navigate on my phone and read policies, look at coverage, and to pay bills. It also has a built-in chat function that you can talk to a customer service person directly thru the app.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium is comparable to others I looked at. The house is barely 2 years old so insurance across the board has been the comparable between companies.
Date: May 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Usaa is the first insurance company I have went through so I don't know what other companies provide but from what people say we have the best coverage.
Date: May 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I love that the mobile website is very easy to access and all the information is readily available. Its very easy to report a claim and check any updates. I don't really have any dislikes at the moment.
Date: May 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The app is organized well and keeps all my banking and policies all together. I'm able to see how much I owe, what discounts I'm receiving, when my next payment is, and other information right from my account screen.
Date: May 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium is a bit on the high side compared to the other insurance companies for the same coverage. However, the service level is comparatively higher.
Date: May 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
the interaction I have with state farm is lovely and great every time they would call me whenever there is a new feature that was added to there coverage or if they need any information from me
Date: May 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I dislike that on occasion my wife has difficulties with them because it is under my account (although they know it is a joint account and that we are married..... ).
Date: May 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I like that the people are nice, but I do not like having to wait on hold whenever I call on the phone. It would be nice if it was easier to get in touch.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Good customer service overall. Easy to find an actual customer service rep when necessary. Not much of a wait time.
Date: May 03, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
Good policy overall. Covers the things I need and then some. Pretty good rates as well.
Date: February 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Full dwelling and other structures in the house. Offer good customer service as well.
Date: January 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I have a normal basic home insurance policy that covers things like storm damage, fire and medical costs if someone was injured on my property.
Date: January 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am covered by damage caused by storms, monsoons can happen in my area and it is cause for concern. I also have accident insurance through my home policy.
Date: January 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
They have such great customer service. They are always polite and helpful. They work hard to resolve the issue. I'm always happy to deal with them.
Date: December 28, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I don't know how it compares because we didn't consider any other companies. We've had such good customer service with their car insurance that we automatically went with USAA for home insurance.
Date: December 26, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
When I first requested a quote they were very responsive and helped with all my questions. They are very eager to assist in any way.
Date: December 26, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The page is easy to navigate. You can find all of you policy information and make payments when you need to . The website is also colorful and easy to read.
Date: December 24, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like my home insurance company customer service very much. When I had water damage to my home in the middle of the night, they were able to calm me down and explain to me what they were going to do. They put my mind at ease.
Date: December 22, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium compared to other companies is comparable/competitive . Most of the time my insurance company estimated rates are lower than their competitors.
Date: November 26, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The email updates are frequent and request for information are answered many times nights and weekends
Date: November 23, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
It was easy to start a policy. Most of the process was online and then I just had to talk to an agent at the end, who was helpful and courteous.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
It is hard for me to comment as I did not price check this coverage. I have been so happy with USAA for my other insurance needs that I chose them without price comparison.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
A new home is covered under everything. Not to the extent I wish but its affordable. Water, fire, and wind damage. Hails a rough one
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
USAA is much cheaper than policies through other companies and has lower deductibles. I also get a lot of discounts for my prior military service, length of accounts with USAA, and for having other insurance policy and accounts through them.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Roof, water damage, windows, established property, jewelry, fire, wear and tear, appliances, plumbing, electrical, hardware, a/c
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It is very easy to use the mobile app from USAA. It is easy to interact with an agent and also have questions answered. I also like that I can check on my coverage at any time and it is easy.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We have the basic coverage. Our insurance covers any damage to our house, roof and the property. The only thing it doesn't cover is acts of God.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Our premium is slightly higher than others for just a touch more coverage. We received a bundle deal which keeps us with this insurance.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The coverage includes wind damage, hail damage, loss of use, replacement costs, lost property replacement, and roof damage, as well as other property damage.
Date: October 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
allstate is good thats the only one we ever used so i cant really give you the run down on how it compares to others i just know it fits us best and gets the job done
Date: October 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My experience with my home insurance's customer service has generally been positive. They were helpful when I had to file a claim. I have only had experience with them over the phone.
Date: October 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would rate Allstate customer service a 5. I am extremely satisfied with my insurance. They are easy to talk to and always available to discuss options. I have yet to make a claim.
Date: October 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The deductible was on the high side of companies 1000.00 which i did not like premium is 1200.00 per year
Date: October 05, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premiums and deductibles of my policy with Allstate Company are both lower than those of other companies that I have had in the past like American Family and State Farm Insurance companies.
Date: September 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
i would have to really look into other companies policies to compare the 2 but my i feel my premium and deductible is the best rate i can find for the money i pay.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
the deductible is satisfactory and is 80%. which is not the ordinary. the deductible covers more than enough to make payments more possible, where otherwise it would be too expensive.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
My perception is that virtually all companies can accommodate my basic coverage needs. For me, it boils down to lowest price and customer service.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I am completely satisfied with the premium at my provider. Compared to those of other companies, it seems very affordable and low.
Date: September 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
They provide excellent rates vs. other insurers that I've used in the past. It's easy to make changes to my policy as needed and the billing process is quick and easy.
Date: September 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Allstate is the only home insurance I've ever had but I've heard that other insurance companies will go out of their way not to pay you and I just haven't seen that with Allstate.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have had positive experiences with Allstate customer service. They are knowledgeable and quickly answer any questions and concerns I have had. Very prompt, easy to converse with.
Date: September 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I would rate them about a two, I am very hesitant to contact them because they can be very hard to track down or get an answer which is frustrating to me.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The policy offerings from what i have learned so far are comparable to other places. Some nice features that i have seen is that if i record all the spaces in a video they will replace if lost.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I am happy with the deductibles and premium for now as I feel most insurance companies would be similar. As mentioned, my rate does continually rise despite the car+home discount.
Date: June 26, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
If I compare my insurance company with others, I can say that it is slightly higher, it gives me things that others do not and its quality in its service is unmatched
Date: June 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Everything electronic and everything we brought the roof the floors any repairs due to weather so basically everything in the house if something happened to it like robbery or if a natural disaster happened it's covered
Date: June 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
My premium isn't bad would cover any mishap in terms of my home. Takes a lot of stress off of a person knowing that you are in good hands.
Date: May 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction with my insurance company is very open and very complete, as they are very responsible and are attentive to all the details and all the needs of their clients
Date: May 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I don't really have a comparison for other companies because I have been with Allstate for over 5 years. I have not had a problem with them.
Date: May 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
We rarely call customer service but we deal straight with the local office and they help out awesome they are always helpful and friendly
Date: May 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
On my recent claim, I felt like the contact could have been a little more frequent during the claim. Overall I was okay with the communication.
Date: May 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Customer service is great. They are always nice I have never had any problem when calling. They are polite and there to assist you in any way they can.
Date: May 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I recently had claims on home and vehicle with my insurance policy and I liked the way they got things done. I did not have problems talking to my claims agent or getting a check.
Date: April 29, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The insurance communicates with me very well by email and regular mail. I am kept up to date with any changes to my policy.
Date: April 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I think my insurance premium is competitive with other brands. However, I still feel that it is too high. I would like to have a lower insurance premium if possible.
Date: April 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
Dwelling including water damage, but not for floods, attached structures, liability for people hurt on the property.
Date: March 29, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The coverage of my insurance company is very complete, it adapts to all my needs and to those of my home, I provide security and broad well-being
Date: March 28, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is very well structured. I can find information easily. The site is not cluttered or filled with pointless information. I have not had much experience with the app yet.
Date: March 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My homes physical structure, detached structures, and all my belongings inside are covered. I also have additional living coverage that covers hotel stays if needed.
Date: March 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have a local agent who is always there when I need him. His office is local to me so I can always make an appointment to see him or I can call/ email him directly instead of using an automated service.
Date: March 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
My insurance agent periodically emails me asking if I am still satisfied with my coverage or if there is anything else he can help me with. He is extremely nice and very knowledgeable about the insurance world. He is always easy to get ahold of.
Date: January 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
My company does not really have a website and I have never downloaded their app (I think it is mostly used for car accidents). I have a local agent whom I talk to directly if I have any questions or concerns.
Date: January 01, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Partial roof if damaged in a storm, external electrical work, medical expenses if someone gets hurt on my property, fire damage, stolen items
Date: December 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My insurance provider covers property that is lost, damaged, or stolen. It covers "Act of God" occurrences. I am relatively happy with the insurance so far.
Date: December 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The company's app is great lots of features. I can keep up with all aspects of my plan. The app is like having an Allstate representative in your pocket really.
Date: December 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The web page of my insurance company is very comfortable and informative, it provides the necessary information to satisfy my doubts, it is very innovative and complete
Date: December 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
Everything is available to you...you can pay online read your policy and find out another policy's so it's a great website
Date: December 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
Emails and letters were provided explaining claims. Was able to call, email, or use the app to get the info I needed. Very happy.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Compared to other companies, I feel they are much better with customer service. I can call for what I need to be done and they have it all taken care of for me. No one will compare to them for service.
Date: October 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like the fact that my policy information is available at my fingertips at any given moment, and that I can easily make or request changes.
Date: October 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium is very similar in my area to other companies in the area -others were verified when moved into the apartment
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
When we purchased the home, we looked about a number of potential insurers. After comparing policies and cost, we selected Allstate and we are happy about our decision.
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I bundled my car and home insurance so that gave me a discount. I wasn't offered that type of discount from any other insurance companies.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I never used the Allstate mobile app but I have used the website. It's very good in terms of speed and it gets the job done.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
They are rude and sassy over the phone typically and if it is not the manager they try to be at least as helpful as possible. If there is anything they do not have to do they will not do it.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Customer service is local, familiar and professional. You feel as if you are talking to a friend.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
There are so many things I don't understand, but they do a good job of making things clear for me.
Date: September 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Compared to other companies, I feel they are much better and knowledgeable. I can get what I need done and have it all taken care of for me. No one will compare to them.
Date: September 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I dislike that i have to wait a very long time to talk to an actual person and the entire time I am talking to a computer who doesn't understand what I am saying.
Date: September 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I have no qualms with the interaction or communication with the insurance company they have been more than gracious to me and family.
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I never compared Allstate to other companies because they always worked for me and my financial situation.
Date: September 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Everything in my home is covered as well as the land, the structure, the autos and all.
Date: August 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Allstate customer service has gotten better over time. At one point it was just about the sale but now it's about the individual.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
A coverage of all structure damages and issues related to construction and other damages to the physical property within all borders of the jurisdiction.
Date: August 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
What i like about allstate insurance app is that it is easy to use and offers customer support within the app. It is user friendly
Date: August 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
What I like about the website is that it is very straightforward in terms of information.
Date: August 12, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
Haven't had any issue with home or car, so there have no concerns. I do like the automatic withdrawn of premiums on the monthly basis.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I find the Allstate website to be very easy to use, easy to make policy changes and overall people are friendly.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Allstate covers fire, flood, burglary, and It can even protect you from loss away from home, such as in a hotel.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
IN MY POLICY MANY PARTS ARE COVERED LIKE MICROWAVE,OVEN AC,FRIDGE.AND ALSO MY FURNACE.
Date: August 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The website layout is very confusing and every time I try and access the site it either crashes or I am not able to easily navigate it. I wish they would update it to make it more user-friendly.
Date: July 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The local agent we deal with is professional, knowledgeable and very helpful. Anytime we have a question, she is just a phone call away.
Date: July 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The communication is just okay. I get a lot of the computers talking to me and sometimes they do not understand what I am saying so i have to keep repeating what i am saying
Date: June 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
no issue with communication because haven't had the need to process a claim -though do receive a holiday card from the agent on the annual basis
Date: May 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
My current home insurance covers my dwelling and all of the interior furnishings. In addition, I have coverage that provides for temporary living expenses if the house is not livable.
Date: May 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Compared to other companies, I feel they are much better with customer service. I can call for what t I need to be done and they have it all taken care of for me. No one will compare to them for service.
COMPANY'S CUSTOMER SERVICE IS GOOD ONLY THING I DONT LIKE ABOUT IT IS A HOLD TIME.
Date: March 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I really don't know what other insurance companies charge, but I feel this is the right amount, even if it is a bit high for my taste.
Date: January 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium is very low compared to many different companies and this I appreciate most. I do not have to shell out tons and tons of money annually to pay for something that might never even happen in my lifetime.
Date: January 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
haven't had to work with customer service -the only time was when had a bit of difficulty setting up automatic withdrawals
Date: January 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I am very satisfied with the mobile app. They have really focused on making it great and wonderful to all customers. Very easy to use and very handy in situations.
Date: December 07, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
They are great with communication. This is one of the few things they do well. they are always sending me emails and asking me if I need help, the only issue is when I get in touch with them they are not helpful
Date: December 03, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I used to go with Erie Insurance and they just kept switching providers and increasing my rates. I was with them for over 20 years and it had no impact.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
IT DEPENDS ON WHO ANSWER THE PHONE SOMETIMES THEY PROVIDE GOOD CUSTOMER SERVICE AND SOMETIMES NOT.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
What I like is the speed and accuracy of the communication we receive from our local agent. The information is always spot on and timely.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
So far everyone at the insurance company has been friendly and helpful, readily explaining things I don't understand.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like that I can call anytime and get a real person to talk to. No matter what my question I am assured that it will be answered in a timely manner.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I would say so far my home insurance is a 5. I have always had an easy time getting in touch with customer service when I need to. If I have a question I can easily have it answered.
Date: October 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
extremely satisfied with customer service, Geico has rewarded me for being loyal and having an account with them for the past few years.
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Even just raising the deductible to $1000 can save you 25 percent on your premium.
Date: October 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Overall Its been a good experience with the customer service department. They are always courteous with me. They are always there when I have questions about my insurance.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I don't have homeowners insurance but I do have renters insurance through Geico. I would give their customer service a 5; I'm extremely satisfied with every interaction I've had with them.
Date: October 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The deductible through my current policy with Geico is $100; I have seen other insurance companies charge in upwards of $500 or more on their deductibles.
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium was a little high, not completely out of the question. It was made up for by the fact that the deductible was better than others.
Date: September 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I am completely satisfied with my home insurance company's offerings compared to other companies. I chose Geico because thier rates were reasonable in comparison with their competition.
Date: June 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are friendly and seem to know what they're doing. Once you get through all the menu questions and get a human, they are polite and friendly, and seem to know their job very well.
Date: June 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They always help me if I HAVE ANY QUESTIONS AND ARE ABLE TO WORK WITH ME ON MOST THINGS LIKE I FORGET TO MAKE A PAYMENT
Date: May 28, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I love that the interface is user-friendly and snappy. I know where I can find everything on the site and I can find new information easily
Date: January 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It covers everything except earthquakes and floods. It's not quite the value of the house but it's all we can afford.
Date: September 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My home is covered for any natural disaster even flooding. All the contents and cars are also covered and out building as well.
Date: September 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
It is fair. I really didn't shop around much so I'm not sure how it compares. I just bundled it with the auto insurance because you supposedly save quite a bit by doing so
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Every interaction that I have had with a customer service representative at Geico has been fast, efficient, and very pleasant.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
As I stated in the earlier question, every interaction that I have had with a representative from Geico has been fast, efficient, and pleasant. They train their employees very well.
Date: September 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I've had to call them a few times. They were super knowledgeable about what I had asked and they were quite quick to pick up and also quick to give me my answers.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like the fact that I have so many self-serve options for customer service including speaking with a representative on the phone. As I have stated before, the app is also very useful.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
This good insurance company has always been the best rate for us. They are pretty competitive on all rates.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance policy covers the breakdown of equipment and appliances, smart home devices, computers and home offices, service lines, water back-up, and structural damage.
Geico's customer services are amazing. They are very professional and very good at what they do. However, the customer service of insurance is just abysmal. No one wants to sit on the phone with these people, hence the 4 rating that I have provided.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like the website and app equally. They both are super easy to navigate and find out what you are looking to find out. I have very few complaints on this.
Date: September 11, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
They communicate well. When there is an issue they have contacted me right away. They use both email and phone so it's fast
I can use a phone app for damage reports. Seem to be pretty quick with any responses phone, email or text.
Date: September 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I bought my coverage over a decade ago, so I really do not know how the premium stacks up. Geico has been affordable and convenient enough to not have to switch to a new insurer or compare my coverage. Too much hassle.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have first met the company MD my doubt is very clear that suddenly all documents see him then our opinion is yes
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have to visit the other companies very difficult but in the company is very satisfied I appreciate it
Date: August 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
They tell you everything that you need to know. They inform you on when you have something due, they tell you via email, etc. No real complaints here
Date: August 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the fact I can very easily speak with a representative. This is super helpful to me for all issues.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is always nice. It does not matter when you call. It's 24 hours a day seven days a week.
Date: August 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Geico offers theft, water and weather damage, and calamity insurance for my entire home. I have it bundled with my car insurance and both are covered under 1 policy.
Date: August 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have very lucky person the insurance company communication is very useful so I like
Date: August 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I LIKE THE FACT THAT THERE are so many features. This saves my time and stress! :)
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I really like it. They always pick up the right way. They always have the answer that I'm looking for within minutes
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
It's simple. There is an app for tech savvy folks. There is a phone number that's picked up 24 hours a day for any emergencies.
Date: July 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I have appreciated the company the company mobile app is very useful all details accuracy I have easily understood the options
Date: June 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I really enjoy Geico's website as well as the mobile app. The user interface is so streamlined and efficient, that it feels like it is better than some of Apple's apps. I like that they have information available on the page that you sign up for your specific insurance, whether it is home or auto insurance.
Date: May 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The company is extremely professional. They have timely reminders and they also try to make every phone interaction as pleasant as possible. The only part I dislike is all the stuff that we had to go through in order to get insured, like paperwork, application, etc.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The Geico website and the mobile app are extremely user friendly. I am normally able to find exactly what I'm looking for, and the website also offers a chat so I can get an answer to my questions quickly and easily.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Both of the website and the app are very easy to use. I would recommend either or to anyone in a heartbeat. Both are amazing
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It seems cheap. I really haven't looked around too much to compare but it seems worth the value to me from my perspective
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
What I have noticed with Geico vs other competitors is that Geico is at least 10 percent cheaper for a comparable policy. I get what I need for a cheaper price, and that makes me happy.
Date: October 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I'm sorry, again because I don't shop around, I do not know of other policy offerings. When I have had a claim, StateFarm has been good to work witwith so I'm reluctant to shop for cheaper.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I'd give them 5 stars. They've always answered my questions quickly. They even send me birthday cards, which is always appreciated.
Date: October 25, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The pricing for my insurance when compared to others seems right on track. I originally switched to Sterling because they had everything I needed at a good price.
Date: October 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
the customer service that I received from State Farm was exceptional. It happened at night and the agent was willing to send a restoration company to clean up all the mess. I would rate them a 5.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I feel that it's right on par with what we would pay at any other insurance company, even big brands of insurance companies.
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Their customer service is not to bad over all. I can say that i am pleased with it
Date: October 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The customer service of my local agent is very good most of the time. However, when dealing with phone support, my experience is a 2.
Date: October 13, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I'd give them a 5 based on my experience so far with customer service. They've been very helpful and friendly and made the process for me simple.
Date: October 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Honestly, I haven't compared prices to other home insurance policies because I have been with my current provider for years and am comfortable with what I pay.
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
This insurance company, Sterling, is much more affordable. It has a premium that is $300 less
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is the lowest with State Farm that I could find. I shop around every renewal period to get am idea.
Date: October 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
My insurance premium is paid thru an escrow account so I am not that familiar with the payment. I am pretty sure it is fair and equitable compared to other quality companies.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had state farm for car insurance so when we moved, I decided that they would probably be a great home insurance company and they are.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I really do not know. I only compared rates and State Farm was lower, but I do not know if someone else could have given me a different policy that would have better suited my needs.
Date: February 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
We are insured for the dwelling and land, we have roof insurance, our possessions are insured, electronics and jewelry are insured separately
Date: February 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
we bundle our home insurance with our car and personal liability insurance, therefore our premiums are reduced as a whole
Date: February 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
they use many different communication methods including verbal, written, and electronic, which makes it easy to communicate with them
Date: February 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
we like that we can meet with our insurance agent in person at any time, easy to talk to, explain things in layman's terms without making us feel dumb
Date: February 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Able to login with fingerprint, easy to find information, easy to make payments, easy to navigate, colors are appealing, very responsive
Date: November 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
We haven't really had any communication or interaction with our home insurance company. Since we haven't had to file any claims, I guess it's been good.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Pretty much everything is covered by my home insurance provider and it does not cost too much for my household to afford.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I really enjoy the customer service. I feel like that is one big thing that State Farm has going for them. They are prompt, polite, and knowledgable. When I call, I always receive a timely and effective solution to all of my concerns.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
Submitting claims for household issues still cannot be done properly, I had to call my agent and also go online to submit a claim last year for a storm we had. It was never designed to submit anything other than auto-related claims when I asked why they said that it would be too complex to use it for homeowner related quests even though other agencies do it via the app.
Date: September 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service of State Farm is impeccable. They always answer my questions and concerns quickly and efficiently. They even follow up with calls to make sure an issue was resolved.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that my insurance provider pays attention to their website and mobile app and made it very user-friendly. It is easy to use and I can find anything that I want on it relatively quickly.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I think the premium could be lower. The reason I believe this is because I have discussed my policy with friends and family living in the area with houses of similar structure and value. Others, with policies from competitors seem to be paying less than I am currently.
Date: August 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I use the website to make my monthly payment and view my policy. It is pretty user friendly and I have no major complaints.
Date: August 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
While the waiting time for the few calls I have ever made averaged out to approximately 20 minutes or so, I was always treated with the utmost respect from the provider.
Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
While they weren't too different in price, I use this company because I also have car insurance with the company.
Date: August 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I appreciate that I can speak with a live agent in chat, view the details of my policy, and get information about added services and contact numbers in the event that I want to speak with them about any particular issues of concern.
Date: July 31, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
My home policy with my current insuarance covers water damage, vandalism, malicious mischief, theft, fire, lightning and some other things I cannot recall.
Date: July 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I can't say that there is anything that I really dislike about the communication aspect. They are friendly, reliable, and very dependable. When I need to speak with someone or even see someone in person, that is never an issue. I feel like the relationship that I have with my agent is valuable and I appreciate that.
Date: July 30, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have never had any issues with the company's customer service since I have not needed to contact them for any home related issues.
Date: May 15, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Structure, Appliances, Personal Items, Storage Facilities, and heating and utility devices are all covered under my policy. The policy also includes so medical related expenses in the event of injury resulting from fire & structural damage in the event of an earthquake,
Date: March 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I deal directly with the office that sold me the insurance long ago, and what I dislike the most is the turnover and having to deal with new people constantly. This often causes a delay in things, whereas in the past people knew me and about my insurance and needs and were able to address things quickly.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have done comparisons often with other companies and at times I see other places lower with the same coverage. However, in my area and location, the premiums are lower in comparison to all other companies to get the exact same coverage.
Date: November 23, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The interactions and communication of my insurance company are what initially drew me into them. They realize customer service is very important to everyone and communicate efficiently and effectively.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Despite constant turnover at the local level, the interaction with the local broker himself is amazing, he is quick to fix issues, and fast assisting his staff with helping. When communication is important and critical, things get done quickly and problems get resolved.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have compared my premium to other insurance companies for the same coverage. My provider is not the cheapest, but it is not the most expensive either.
Date: September 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Compared to other companies, we believe our policy offers us everything we need for our current state/point in life and home ownership.
Date: June 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I shopped around some, but I am satisfied with my coverage, also its bundled with my car insurance, which adds more to the savings, which is crucial for a middle-class household
Date: May 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is up to date and relevant. the mobile app could display information better, but I understand that its a lot of information to display and showing it on mobile may not be the best platform for reviewing your home insurance bill.
Date: December 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I do not dislike my home insurance, I am very happy with it and do look into changing anytime soon.
Date: October 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Household possessions, including those within the house as well as within my automobile or other conveyances.
Injuries that may result from people being injured by my dogs.
Fixtures and other structural components that are within the house.
Date: October 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The interactions i have add have left me contemplating leaving to find another insurance company. I needed proof of insurance while on vacation and could never get a copy of it or have any way to prove that I had it while on vacation. That was concerning while driving a rental car.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I enjoy my communication with the company, because it is at my discretion or what is necessary for me to complete a claim. They do a follow-up call to make sure that everything has been completed to my satisfaction. They do not offer goods or services unless I have specifically requested it.
Date: September 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I haven't research other insurance companies premiums so I can not compare what the difference would be in the coverage.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
What I like to most about the customer service it that they are always there to answer any questions that I may have about coverage. When I purchase something new they are easy to deal with adding to my policy.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The dwelling is covered, including the garage. Loss of use is also covered as well as medical payments in case someone is hurt on my property.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I always get the answers I'm looking for and everyone whom I've interacted with at AAA is very responsive and happy to help out.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium that we pay appears to be somewhat lower than what other companies charge. This is also probably why there is a lack of mobile and online ability with this insurance.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My policy covers roof, siding, and other exterior structural issues. It also has a flooding component. Home facilities such as plumbing, electrical are covered as well. The entire policy will cover up to 500k in damages.
Date: September 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They never bother me with additional goods or services they provide unless I specifically ask for it. They respond quite quickly and professionally when I need to file a claim and do proper follow-up after the claim has been paid out.
Date: September 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Love the communication that I receive from my agent and have been dealing with the same agent for well over 20 years.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Our policy covers jewelry, furniture, cabinets, collectibles, clothing, misc items. Also covers damage to the outside such as damage to roof or siding due to high winds or hail damage.
Date: August 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
When I call I can never get a hold of anyone. I bounced around between 4 different people and it took over a week to get back to me. After 4 years they didn't have me on the insurance policy. Then after numerous times they still continued to get my wifes name wrong.
Date: August 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We have a friend who is an insurance agent. This person really wanted to beat our quote, but after an exhaustive search could not find an apples-to-apples policy with a lower rate.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
They don't have a mobile app and he website is really outdated. I don't think it has been updated in a few years. I think that if they had an ability to ask questions or communicate and find out policy info online would be awesome. Some mobile option would be great as well.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
Customer service is really great, both when you go in in person and when you make phone calls to the customer service dept.
Date: August 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
AAA doesn't treat their customers fairly. Any inquiries or requests I've made to them have been ignored.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
We have a overall coverage on our belongings and of our property. Our policy covers trees, accidental, architectural issues that could go wrong as well as fire damage. We also use this same company for our auto insurance as well.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like the app because it is easy to use. The website I also like because you can pay your monthly bill and renew your membership online.
Date: July 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is actually very good. I have called an adjuster once and they evaluated what needed to be fixed/replaced on the home. The estimate was below our deductible, so I think they might have some strict adjusters.
Date: June 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Both website and App could be a little more user-friendly and easier to navigate around.
Date: May 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
AAA is expensive and they don't treat their customers fairly. Given the same premium, I would probably want to use a different insurance provider.
Date: January 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The insurance company has very friendly customer service agents. I once missed making a payment because the autopay feature that I had been signed up for became inactive when my credit card was renewed (i.e. a new number was issued). The company didn't drop me after a month I had missed paying and made sure to warn me that I hadn't remitted a payment.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
AAA's website is a confusing mess with multiple separate companies broken out by regional location. The different regions do not communicate with one another and prices are different for everyone so research is very difficult.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is informational only. The information is generic, and I would like to see some specifics regarding my account. I would like to be able to manage my account and be able to interact with the company through the app/web.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Due to my having a multi-policy discount, this coverage for what I am paying is better than most competitors. Those competitors who are cheaper are not very well-known insurers or they have a reputation for not being customer service friendly or responsive.
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
There is a clean simple layout that is not filled with ads or other clutter. It is functional, well-labeled and my personal screen where all my policy information is found is also easy to navigate and useful.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I've never had another insurance company than AAA but I'm sure some other companies don't insure fires and since we live in California we're happy our insurance covers that.
Date: October 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Great Customer Service. No issues with provider. Representives I've spoken with have been up front and friendly. Would recommend to family and friends.
Date: October 13, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I really like Progressive because it is very affordable. The service is really good as well. I would recommend. They will help you until you are satisfied.
Date: September 12, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
they have been excellent since day one, and I love working with them. they have gone above the basic work to make sure we are covered and that the prices are good for my family
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
When I switched a couple years ago I was able to increase several of my coverages while actually lowering my price, so I was very happy with this company versus my previous one and others I looked at when switching.
Date: September 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
They are quick to respond to phone calls and make sure they process claims. I've dealt with other companies that I think were a little easier to deal with when it came to a claim.
Date: June 29, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We run a business out of our home, so we specifically include damages to income in the event of catastrophic damage to the home. (normal stuff is covered too)
Date: May 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Nothing to complain about but also not much to compliment. They are always responsive with my needs but nothing amazing comes to mind.
Date: March 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
About 200 dollars cheaper than other companies offered. Checked with only local companies though, because we are in both a fire and flood warning area.
Date: November 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I searched around before settling with progressive. The premium was by far cheaper than anywhere else.
Date: October 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have never had to use customer service I have to rate it a three because I can't say whether it is good or bad
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Touch ID is allowed so I don't have to needlessly type in passwords and usernames. The app is easy to navigate and responsive to selections. I can see policy information, make claims and make payments.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have never had to deal with customer service so I am not sure of how to rate them which is why I gave them a 3. I can't say whether they are bad or good.
Date: September 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Coverage includes Liability for others hurt on the property, replacement value, limited mold protection as well as other coverage for personal belongings and contents of the home.
Date: September 20, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium seems comparable however rates did go up this past year due to claims in my area. I shopped around and Progressive offered the best rates for both home and auto.
Date: September 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The site is very simple to use. I can easily find whatever it is that I am looking for on the site.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
It is lower than most I've shopped for a reputable company I do shop once a year to see if I could get a better premium
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like the customer services for my insurance company because whenever I need something or have a questions, they are willing to help me to their best of their knowledge
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The communication becomes clearer between me and employee. He is well known about me. There is more convenient.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I have no issues with the communication. I feel as though the mobile app gives me all the information I need with the option of calling if needed. I have received my binder and all information requested by mail in a timely manner and it has met my expectations.
Date: August 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When it comes to comparison, some things are easier than others. With car insurance rates, it's easy to look at two numbers and tell which one is bigger. Unfortunately, it's not so easy to compare the companies that generate those numbers.
Date: August 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
When I was signing up, they were very easy to deal with. I am the only English speaker in my household and they were very patient when dealing with the rest of my family who also has say in which company we went for.
Date: August 13, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
Before releasing a new feature, test it on a subset of your user base to see how it works and how they respond.
To solve most demanding app development and growth challenges.
Date: August 06, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium cost is fairly similar to other companies that I have seen or heard about so I am neither satisfied nor dissatisfied with the cost. The cost is all I am concerned about.
Date: August 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Like it because it is convenient. But it has some time delay that is the disadvantage.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I never really use the website except for once a year when I get the bill to pay my premium. I would say that the site is satisfactory for when I use it
Date: June 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium for home insurance company provides more coverages and offers more variety of options such as extending grace periods.
Date: May 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the communication or interaction of my insurance company because they are always there for me whenever I need and wait time period is not that long
Date: May 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I like the website or mobile app for my home insurance company because it provides a simple way to navigate the website.
Date: May 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
The policies are placed through progressive speciality insurance agency, Inc. With affiliated and third-party insurers who are solely responsible for claims.
Date: January 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
My home insurance company coveres natural circumstances such as flooding and collapsed roof. I think it covers the basic standards like other home insurances.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I have never had communication with the company I would have to rate it a three I think that would be fair
Date: November 19, 2017 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Progressive hold times were long when I attempted to contact them on several occasions. While getting a quote seemed easy, I prefer using the online app whenever possible to eliminate the need to speak to a representative directly.
Date: October 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel that my premium and deductible are fair and cost effective.I haven't specifically gone out to compare, however the friends that I speak to about items like this, seem to have about the same costs or slightly higher.
Date: October 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Erie insurance company policy are very much ductile in the sense that they are very considerate as regards to your monthly earnings
Date: October 11, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium has increased slightly over the years, but I am satisfied with the current premium. Again, I have not shopped among other insurers because I am quite satisfied with Erie.
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium and deductible for this insurance seems to be on par with other policies that I priced out. Overall, I am satisfied with the cost, but always with that it could be lower.
Date: September 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Erie has being my first and only home insurance company and I can't compare their policy with others because they are the only ones i have use and the policy is very much perfect for me
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My insurance company provides all the coverage similar to other insurance providers. However, the premium is lower that their's. It saves a lot of money.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Our premium and deductible for the company we have is the most reasonable we could find on the market. It covers what we need and keeps us in our bill budget at a reasonable rate.
Date: September 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Their offerings are comparable to most, but the level of service provide exceeds all. This company strives for perfection.
Date: September 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have never had to place a claim but I know people whom had and they were very happy with the service received.
Date: August 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Erie has been very good to me, the customer service is amazing as well as the cheap rates. I recently got a new pricey car and my insurance rate only went up a few hundred dollars per year.
Date: July 21, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I am satisfied, but intend to do more premium price comparisons to make sure we are getting the best rate.
Date: February 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I like erie insurance because they offer a small town feel unlike other companies where you feel like you are just afew number
Date: February 08, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Policy Offerings
I do believe most is covered in my policy although I do not have much in the way of valuables.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like that I am able to easily reach a person. I like the magazine that gives useful information.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like that I am able to pay my premium online. I dislike that I don't have the option of using a credit card. I have to use a direct debit from my bank account.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My policy covers my dwelling, other structures, loss of use, and medical payments. This is a standard policy.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that the customer service is easy to reach. I am able to talk to a person. The claims are paid quickly.
Date: August 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I switched to Erie because their premium was much lower than my previous company. There was really no comparison between the two companies as far as I was concerned.
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like the way it is set up. It is very easy to navigate to whatever information I might need. It is not over loaded with extraneous information. Very well done,
Date: June 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
There is absolutely nothing that I dislike about Erie's customer service. They are professional and offer quality customer service. They make me feel like family.
Date: June 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like the way I am treated when I have a question. They are warm and very in touch with their clients. They make you feel that no question or concern is too small to respond to. Great staff.
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
property protection, includes personal property, loss of use. home and family liability protection, includes personal liability and medical payments to others.
Date: January 31, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
My premium is high. I could probably get a lower premium but I am hesitant to change insurers.
Date: October 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We were happy with the price for what we had bundled with the company which is a good amount of products. We felt we got a good deal based on our experience.
Date: October 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We dealt with the insurance sales representative via phone and email only when setting up our policy on our new home purchase. He was always quick to reply to emails with any questions or concerns we had.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
This is an amazing company that goes above and beyond to help it's customers feel safe and secure with them especially when devastating events affect your home.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Farmers policy offerings are in line with most other places. I consider their services the mid point or average coverage plans relative to other insurers in the market.
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
my premium and deductible for auto and general business liability are in-line.. However, I would like more flexible plans where I can build savings with what I have paid into the insurance company without claims.
Date: June 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Their customer service is exceptional, they are patient, knowledgeable and do not rush you through your issues. they resolve any issues you may have very quickly.
Date: June 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
All personal items, computers furniture, guns, clothes, furnishings, rugs, coin and other collections, pictures, paintings, appliances, the dwelling, garage, outdoor furniture, grills,
Date: January 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are always easy to get in touch with if I need them. I feel like they can handle any question that I might have. Also, they go out of their way to help at all times.
Date: December 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
People in my volunteer group are paying less and their claims history is very enviable. I want a better insurer like Progressive.
Date: December 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is very reasonable, more reasonable than others I have used. I have used Nationwide, Cotton States, State Farm and a couple of others.
Date: November 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The agents are well spoken, and also polite. They always treat us with respect and go out of their way to help at all times.
Date: October 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
my dwelling, other structures, loss of use and medical payments are covered if applicable.
Date: September 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have earthquake and home insurance for cases of earthquake or flooding for example. While they cover floods, they do not cover slow leaks discovered behind walls. Fire is also covered under my policy.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like their website. It is easy to use, comprehensive and I am always able to finish my business quickly.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Well, it is hard for me to compare because I have only ever used Farmers. I use the same agent for all my insurance, including life and auto.
Date: August 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I have great interactions with my insurance company. They always make sure that all of my answers were answered and they also treat me with utter respect.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I very much like the personalized service and ease of doing business. My agent is very easy to communicate with.
Date: July 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
When it comes to home insurance, I was okay with the initial customer service representatives but then when it came to the adjuster I disliked the communication between the two of us because she seemed rude and condescending.
Date: July 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I rarely log in online, mostly prefer to speak to my agent or another representative. Every time I do I need assistance getting into the system. I'm not sure if it is user error something wrong with the actual system, but I seem to have to reset my password repeatedly.
Date: March 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
1. I recently had a leak behind my shower which resulted in mold or corrosion growing in the bottom of my bathroom. First I was told it was mold, then that it was corrosion and repair wasn't covered my my policy. The adjuster made me feel like I was trying to be devious like I pour water inside the wall on purpose and I was a criminal to expect my home insurance policy to cover things that break in my home. When I had a roof leak I didn't even bother calling them.
Date: January 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have at times used their main customer service number and it wasn't the greatest. I always reach out to my personal agent whenever possible.
Date: November 23, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I researched the premiums from other companies at the purchase of my home, but it seemed comparable at a little over 700 annually. Since I have all other insurance with the same company it seemed easier to have home insurance with them also.
Date: October 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
My experience with Liberty Mutual as my home insurance has been an okay experience, but I wish I didn't have the requirement of having home owner's insurance in the first place, I really don't like it.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
customer service is helpful,very informative and eager to help with any questions or concerns a person may have. they also talk to you in a professional way and are not rude.
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Customer service with liberty mutual is about a 4. They have always made it easy to get ahold of a human, but their sales reps are really pushy.
Date: October 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I would give my home insurance company a 4 on a 5-point scale, as I have never needed anything major from them, but day-to-day service has been great.
Date: October 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The annual premium that I pay through Liberty Mutual is acceptable. While it is cheaper then my previous company, I have the same limits of coverage just not little things like coverage of food kept in a deep freezer.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
very friendly, and will help me do anything to help get me in the right direction to get what I need fix. customer service is friendly and will make sure I will get a call back with in 2 days
Date: September 13, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium just went up so I am not too excited about that. I think it could be lower but I think it likely compares to other carriers.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I am fairly satisfied with my home owners insurance's customer service. This is my first time as a home-owner, so I really wanted to ensure that I was getting informative and dependable customer service.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We chose our insurance company because of the pricing that surpassed everyone else we looked at. Also, because they are very responsive and easily available to contact unlike the other companies we looked at.
Date: September 07, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
Liberty Mutual's premium and deductible are cost effective. I saved a lot of money by switching to them from my previous company which I had for over ten years.
Date: September 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
for the offering I was not disappointed at all I use this company for home insurance and I love it.
Date: April 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Customer service has been great, we have had several times where we needed to do claims and they were always helpful and got us to the right people, etc.
Date: November 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
structural damage, water damage, accidents, loss of items, severe weather damage, fire damage, tool shed, foundation, human injury on the property, sewer backup
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The few times I needed to contact them, the company was very quick to help and assist me in any way I needed. Quickly without being placed on hold
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I am pretty satisfied with my premium I think it could be a little better I am looking into other insurance companies at the moment to see if I can get a better premium.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I am satisfied with the communication of my insurance company I have never had to make a claim but when I've had questions about my policy I was able to pick up the phone and call and ask or go online and look it up with ease.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They seem to communicate what is necessary, but not sending too many notifications or necessary papers to my home or email.
Date: September 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I am very satisfied with my insurance company's website whenever I have a question about my policy or am looking up other policies I can navigate the website with ease and the same goes for when I need to pay online that is also very easy as well.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service of my insurance company I do have to say is amazing I've never had too much trouble getting into contact with them I have had some issue with some of the customer service people but not as a whole I have gotten everything squared away the way I wanted it to.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I think the website is pretty straightforward, but I always seem to have to make a call when I log in because I forget the password
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think the premium is still somewhat fair, but it seems to be creeping higher, soon it will be time to look elsewhere
Date: October 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The home insurance company in the premium and deducible in very nice and compare with other home insurance company.
Date: September 06, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium we pay is in line if not a bit lower than other companies we have had quote on our home.
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I would rate Traveler's Insurance as a 4 our of 5. I have never had to file a claim with them, and have used them as my primary insurance company for a little over a year.
Date: June 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
my homeowners insurance policy protects my family and I from any undue stress if our house becomes unusable or if there is damage to our property or the people on our property
Date: May 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I did not shop around for insurance by premium I have had the same auto insurer for years now and they have always done right by me so I stuck with them when I purchased a home. I'm sure compared to other insurers there are some areas where I could get better coverage but I like knowing that my claim will be handled professionally like my previous claims
Date: April 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
My insurance company does not pester me with unwanted communications and my information is safe with them so I feel good about the interactions and communications I have had with them. I will continue to use them to ensure my home in the future
Date: February 20, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service for our insurance company was great! They were very friendly and helped us get insurance when many companies would not even write a policy for us.
Date: February 20, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The dwelling is covered for 100,000. The contents of our home are covered for 50,000. We also have liability cover of 100,000.
Date: January 02, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The companies app was a little difficult to navigate because of troubles I had logging into the website initially. Once I was logged in to the website It was easy to get around and find all of the information I needed about my policy
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the company's website. There I can view all my policy information, chat with an agent, and view all bills and payments for my policy. It very quick and easy to use and well laid out.
Date: September 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The interaction through the website is very good. They have a good interface and easy to use including payments, policy information, claims etc. When I called on a claim the customer service was polite and handled everything well
Date: September 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I have only checked around a few times. However, I have received a bundle discount for home/auto which I find is less expensive or within a very low range for the few times over the years I compared bundled coverage
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The interaction is great. I can use the app, the website, or call in to get any information I need or want. Or I can look it up online since everything is there for my viewing.
Date: September 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I am very satisfied with the annual premium for the yearly policy. It was the cheapest out there for the amount of coverage that I have in the house.
Date: August 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The premium amount is good. The online website is excellent for use. The customer service is excellent as well. When I had a claim after a hail storm I was fully covered and paid without any delay or problems
Date: August 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service is excellent as well. When I had a claim after a hail storm I was fully covered and paid without any delay or problems. Particularly they took the claim over the phone accurately, sent an appraiser fast, came up with coverage and we hired a repair person right away and they issued a check quickly
Date: August 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service with this company has been great. Whenever I have a question it's very easy to chat with them online or to call into their call center. The agents are very helpful and knowledgeable.
Date: October 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I don't deal with them direct I use an agent. My insurance agent is great and has gotten me a good deal on my insurance. They seem to be reliable and even checked in after we had a hurricane two years ago.
Date: September 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I dont have one. it would be nice to have one so i can review my policy and get quotes for additional coverage or to remove coverage.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The most important coverage in my area is flood and hurricane. My hurricane deductible is a little high for what i would like at 7,500 but my other coverage is good. It also covers roof damage during wind storm (separate from hurricane policy) and fire damage.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I dislike their customer service. I haven't had the chance to speak to anyone directly since we set it up, but the fact that they never check in on us or send us any kind of communication is a little disappointing.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They have been quick to respond to requests and questions however i have not had to file a claim which is where customer service matters most. I have yet to see what their customer experience is in that situation.
Date: August 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I would like it to be lower for my coverage, but seeing as it is the lowest in my area at the moment I am not completely unsatisfied.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
They do not seem to offer an app and their website is not too informative. Personally, I hardly get contacted about ANYTHING with regards to our home insurance and it is a little unsettling.
Date: August 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
So far, Universal insurance has been the most inexpensive option in my area, which is why i have stuck with them. It is thousands less a year than other insurance companies i have quoted including Geico which currently covers my vehicle and would get a discount for multiple policies.
Date: June 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I have not had a chance to talk to a customer service representative since we set up our home insurance so I cannot really speak for their agents. I do wish they sent some more communications or whatnot so we are in the loop and that we are not forgotten.
Date: March 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We are covered for our dwelling as well as our outside structures (we have a pool and shed). We have a certain amount for our personal belongings should we be robbed or they be damaged. we have a 're-home' allowance if we are forced out of our home. We also have hurricane insurance should we be effected by a hurricane.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Well, we looked at different companies and they seem to have the lowest rate. HOWEVER, in terms of hurricane damage, the request a separate premium and many companies now do not differentiate between hurricane coverage and regular coverage.
Date: May 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
It covered damages of the house also structures attached to it. It also includes damage to fixtures such as plumbing, electricity, heating and permanently installed air-conditioning systems.
Date: March 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
up to date there no problem with the home insurance company where we deal with also expecting these customer services from them some more customer friendly in forth coming years too.
Date: February 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The company has a very good customer service. The staff is very much responsive and handles clients very carefully and politely.
Date: February 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My home insurance covers Dwelling Protection, Personal Property Protection, Liability Protection and Other Structures Protection. This protection is offered to repair or replace my home or belongings if they are damaged by fire or theft.
Date: January 03, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Its good to review about the policies but some distraction to believe to some extent. also expecting still more offerings from the company side. More its not as much problem.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer Service is good overall. My one complaint is that they steer you toward online resources. Talking to someone can take a while to get through.
Date: August 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I was very satisfied to start but the premium has crept up even though they said it would not. Now they are on par with other insurance companies
Date: August 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website and mobile app work very well. I can Post claims and get insurance policy information online when needed. Easy to use.
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
When using the app or online portal I can usually get any info I need. Talking to someone is most helpful but can be a wait to get a person to talk to sometimes.
Date: October 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Price wise Nationwide was very similar to other companies I shopped when it came to premiums and deductibles. Although I have had some issues with claims in the past they were willing to work with me.
Date: October 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I've been using Nationwide since i first bought my house and they have been amazing. Their customer service has been been great and their deductible policy is very similar to every other insurance company.
Date: September 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The insurance I have has deductibles closely matched to other companies. The deductibles I have are not the reason I switched to my current insurance.
Date: September 07, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I would rate my current companies customer service at a 5. I have had only good experiences with them.
Date: September 06, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Nationwide was able to cover all of my insurance needs pertaining to my home. They offered the coverages that met or beat my previous insurance and deductibles were better as well.
Date: February 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home is covered up to the dollar amount needed, it covers the items within my home and also covers some other items.
Date: February 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that they are easy to contact and are friendly and find ways to solve my needs.
Date: October 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
As compared to other insurance companies of the same coverage, I would say that my premium is a lot lower for which I am really happy about.
Date: October 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
We had been with Liberty Mutual and Safeco had a better premium for the same coverage. We did have to bundle our car insurance with our homeowners but it came out to be less premium paid.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
It's just average. I am not looking for more information I just don't know what else the can communicate.
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Everyone wants more for less but I am satisfied with how much I get for the amount I pay.
Date: August 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Everything in the house, including the stuff in it, is covered.
Date: August 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I like the ease of access and the ability to pull up my policy on the app.
Date: October 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Our insurance premium is $887 (yearly) with a deductible of $500. I believe this a very competitive rate for Michigan, where we live. We have paid much higher premiums and a higher deductible in the past.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have not looked to much into other insurance coverages, but I like the fact that this policy covers personal property in the premium.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
The website is easy to navigate, and is pleasant to utilize. The tabs are easy to identify, thus enabling me to get what I need done quickly and
efficiently.
Date: February 22, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
They don't have a mobile app but their website is very comprehensive and has a lot of features including one where you can lodge complaints.
Date: February 21, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They have covered everything including all electronic appliances including cellphones, television, refrigerators against theft, damage. They have also covered the building under the policy.
Date: February 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Insurance Company's Customer Service is one among the best. I am completely satisfied with the way they handle the complaints of their Customers.
Date: February 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel the premium against the services offered are best compared to any other service provider. I am completely satisfied with the insurance company.
Date: February 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I am completely satisfied with the interaction. They are trained properly on handling customer complaints. They are eager to help Customers.
Date: October 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
excellent attention since you arrive until you leave you feel protected without any doubt advise you evaluate your priorities and worry about finding a planideal for you taking into account that they always serve you at the agreed time
Date: May 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that I have a local agent that I can get claims assistance with but I do not feel like I should without a disaster.
Date: May 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My interior is covered up to a certain dollar amount and my contents. It covers my two sheds also.
Date: April 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I do not think I have very much coverage for what I pay per year. I feel like I am afraid to make any claims because I do not want it to go up anymore.
Date: March 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I do not like the website because it seems to be hard for me to navigate and find what I am looking for.
Date: December 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have a local agent that I can call that will assist me if I have any issues arise. I like that I can go sit down with someone local.
Date: October 06, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I've talked with others and mine in the lowest. Deductable is my choice and in line with other companies. I'm happy with my insurance so have not compared recently.
Date: June 29, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Before I took the policy, I compared prices in the market and it was the most convenient one.
Date: April 28, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I like it because I receive discounts for having my cars with the company too.
Date: October 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
.The premium is very satisfying since Ameriprise offers the lowest rates in the state.
Date: October 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
The customer service is very efficient and it is very responsive to all the requirements of the customers.They are supportive in all a customer requires
Date: October 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Homesite has provided superior customer service. Whenever I have had an issue they have resolved it quickly and in a friendly manner.
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I would rate them a 4. I have never had a claim, so I can only base my rating on it's customer service and website, both of which are adequate, but no overly impressive.
Date: January 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We got our coverage estimate within two days. Then we got all the paperwork within a week. We got all this with just a few emails.
Date: November 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication was easy to read and gave us all the answers we needed. It was also sent electronically so we couldn't misplace it.
Date: September 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I take for granted, operations, risks and hospitalizations, I am very satisfied with my insurance because it is very good and everything I need for my family
Date: September 29, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Others might be cheaper for similar coverage. I will be doing a comparison shopping later this year.
Date: September 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
No issues, we pay and they cover it. No issues here. They did send an email to a discount for driver's education and that was very good.
Date: July 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
The website and app are very informative. They are easy to navigate
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The company has good home rates but terrible auto rates. Never had an issue with them or had to submit a claim to them though. I buy from local bank where they have an office too
Date: May 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
when I did the comparison when shopping for Home insurance Narragansett Bay Insurance Company was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: May 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of God" and flood damage.
Date: December 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the Narragansett Bay Insurance Company customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: January 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It's fairly convenient and easy for me to see my policy at a glance. I don't want to spend too much time dealing with this stuff, so I like to get the info quickly.
Date: January 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My policy covers a number of things, including damage due to storm, wind, lightning, vehicle, and liability insurance for others getting injured on my property.
Date: April 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They've been extremely helpful for the one time we had to make a claim. Easy to do email correspondence with. Got back to us well within a standard window of time. We got more money than expected. Easy to make claim on the phone.
Date: October 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I feel that Western Mutual's premium is on the lower end of other home insurance companies offering similar coverage. I feel this is the case because they are not as well known and other more well known home insurance companies have higher premium simply for being well known.
Date: April 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
we like their customer service, they always attend our calls and queries nothing to dislike about
Date: December 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
we like that they interact nicely and listen to our problems and concerns, they have always been helpful. have not had any issues with the company yet.
