Top Texas Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Texas homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Texas Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 27, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I don't have any reason to rate them lower than that. They gave me a good rate, were easy to work with, answered my questions promptly, and were helpful/not condescending.
Date: October 27, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I can not remember specifics but whenever in the past at a different address I talked to customer service, i was always treated professionally.
Date: October 26, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My home insurance company compared to others with the same coverage is great for the deductible, it's around the same coverage and deductible amount but i pay less a month than I would with others.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible of state farm home insurance is great for its coverage price. I am completely satisfied with my premium and anticipate using state farm for the great premium and deductible of my policy.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
My experience with State Farm customer service is very satisfying. They have several offices very close to be home so I can always talk to them in person the same day.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service is great with State Farm. They tell me what I need to know about my insurance. If something happens, they will be there to document anything I need.
Date: October 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium and deductible of your policy compared to the other home insurance policies is that my company helps you get the affordable home insurance coverage you need and the peace of mind you desire.
Date: October 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I would rate 5 stars because I am very happy with my home insurance company, they work very good, nice customer service. The company helps me whenever I need their help.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
In addition to having the best rates, State Farm offers its customers access to a standard set of discounts and policy modification options that lead to savings
Date: October 25, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I think state farm home insurance company has great customer service. They would get a 4 because they are great but there is always room for improvement.
Date: October 24, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My home insurance company customer service is not that bad. I called about potential storm damage and they were very helpful in connecting me with a local company that was able to evaluate the damage.
Date: October 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
On the phone their customer service is pretty good, but when I go to the office the people there seem to treat me lower than them and have a total lack of respect.
Date: October 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I completely happy with my home insurance company, the agent made me a great deal. He answered all my questions and made the process nice and smooth
Date: October 23, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
They have been exceptionally helpful to us and provided us assistance with working through insurance options when others wouldn't even talk to us due to having 3 insurance claims in the last year and a half.
Date: October 23, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium and deductible of your policy compared to other home insurance polices is very good interested person.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I actually live with my mother and she is the one that handles that stuff and I haven't seen or heard anything bad about our house insurance.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
They always reduce my rates. Only had to use my deductible one time, but they were and easy to work with.
Date: October 21, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
My home insurance company has been nothing short of outstanding.I have been with them for 12 years and have yet to have a problem. The customer service is amazing.
Date: October 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
My home insurance is cheaper with State Farm than with Geico. I carry 100% replacement value and my deductible is 500.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My experience with home insurance companies are minimal because I am a new home owner. They are very pleasant and seem to be helpful. However, the real test will come once I need them to file a claim for me.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I am satisfied with the premium - it's not too high and I believe it would be similar to other companies.I might consider switching or going back to my representative to talk about options for lowering the premium.
Date: October 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The deductible is normal. I have a 1000 deductible and I feel that is good. That it the common deductible unless you go higher to get a lower rate.
Date: October 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
i rate them as a 4.5 I have not had much experience with the customer service never having had to file a claim but what little bit i have had they were friendly and courteous kind and appeared to care about others well beings.
Date: October 17, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
My premium and deductible is not too high. In case something were to happen it is low enough to where I could easily afford to pay it and not stress out about having to come up with hundreds of dollars.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is always good whenever I have to speak with them. I never typically have to contact them often because thankfully, I don't have a lot of issues on my house.
Date: October 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Very high prices for what I'm getting. I do not recommend the insurance to anyone. MMy premium is way too high.
Date: October 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I did not receive good customer service. I was put on hold for a very long time and did not speak to anyone.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I haven't looked around enough to know how my premium and deductible compare. And we have had the company for some time now, and I don't remember what others offered.
Date: September 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible are not expensive compare to other companies. This is the reason i went with my current insurer.
Date: September 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I'm completely satisfied with the policy offerings. I pay a little bit less than my neighbor does and not only do I have a better policy, I get better service.
Date: September 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Home insurance premium is based on a number of variables that tells insurer about the risk, the amount you are willing to pay towards a claim will either lower or raise your premium.
Date: September 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
To my understanding and research my insurance company offers a good value compared to other companies in my area. They also offer the best value.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had no problems with the customer service through state farm. In fact, they have been nothing but very helpful with my situations and very nice.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am satisfied with the insurance policy that I have. I do feel that if anything were to happen, I would be covered appropriately under my plan.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
we have not had any issues needing to make a claim. As far as our coverage and payment, they offered us the best deal for our coverage.
Date: September 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
While I think that my insurance company offers a good value, I also believe that they have a high deductible.
Date: September 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My home insurance company customer service is absolutely perfect. It is working on 24x7.customer care anytime helping mentality.It have insurance apply in their sites.
Date: September 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium is very reasonable and the deductible is about the same as most insurance company.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel that our premium is competitive as we went through a broker to leverage their relationship for a better rate. Our deductible seems to be the industry standard.
Date: September 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They offer very similar packages to other companies, including the same minimums, liability and full coverage. I don't see a big difference when it comes to what they offer people.
Date: September 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I believe that State Farm offers full home insurance coverage that would meet the needs of most people seeking insurance. State Farm is considered to be one of the highest rated insurance companies.
Date: September 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I am not only able to cover stuff in my home but also my auto which saves me time and money. I love that they have places near where I live and that I can get rates on stuff I cover once I buy them.
Date: September 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My experience has only been positive with my home insurance company's customer service. They are really great at helping me when I need it.
Date: September 13, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I wold rate State Farm customer service a 4. The 1-800 number is very efficient. The home office is less efficient and a particular person in the office has difficulty when I want to pay using my credit card.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I believe State farms deductible and premium may be slightly higher than other companies. However the lack of delay on payment from state farm and the customer service more than make up for the slightly higher deductible and premium.
Date: September 13, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
I am completely satisfied with deductible and policy amount. I pay every 6 months and it can be as low as 125.00 which is wonderful for me.
Date: September 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
State Farm offers all the coverage I need and seems comparable to other companies. They have many more offerings than what I currently have covered, but they always send me information about the other coverage.
Date: September 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I believe our insurance company offers fair and reasonably priced home insurance with a high level of service in times of need.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have been insured with State Farm for the past 4 years and so far i had great experience when dealing / speaking to them.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I'm not sure currently what my deductible are I bought my policy a while ago. But my yearly premiums are less than $1,000 so I think that's pretty good.
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I am satisfied because I was able to raise the deductibles to get a lower premium. I also questioned the valuation of the home versus the land.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
this home insurance company premium and deductible of my policy is very great compared to the other home insurance policies.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
State Farm has always been there when I need them. I think they are a little more expensive but they are amazing any time I have questions or issues. I am very satisfied with them.
Date: September 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Their service is exceptional and they are really kind and caring about the people that they work for and try their best.
Date: August 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible for my homeowners insurance policy is 5% lower than all other homeowners insurance companies that we investigated.
Date: June 30, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have a local agent that is always willing to help. We can call and speak to a human who lives in our area. Not a call center in either another City or Country. I am very pleased with this model.
Date: June 25, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have run into problems with our agent getting things done. But with the customer service of the company itself we have had not had any problems. It was quick and easy to file a claim. The person that reviewed the claim made sure that she understood what we had done.
Date: June 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
the only damage to the home is covered and it has to be through no fault of our own. Even if the home floods from the bathroom by chance, it could be our fault for not fixing the plumbing.
Date: June 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
is excellent at the time of any problem they are always in the best disposition to solve things
Date: June 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I found my premium to be the best offered by any company at the time I was looking for a policy. I get good coverage for a good price
Date: May 31, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like the website. It is easy to navigate. I don't have the app because I don't think I need it but when I'm on the mobile site it is very pushy about the app.
Date: May 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
We have our payment taken directly out of our escrow and they are good at making sure it is paid on time so that we do not lose coverage. Which is a good thing? The bills are easy to read and follow.
Date: May 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
they have always been friendly and informative. they sound happy to be at their job and it makes my experience even better. they make sure I leave happy
Date: May 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Other companies offer a lower premium but with different coverages. I am pleased with the premium and amount of coverage I am provided.
Date: May 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I do like when I need to get in contact with the insurance company, I can easily call a direct number to my insurance agent. they are always there to take questions whenever we have them.
Date: May 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I've never had to deal with customer service outside of opening the policy account.
Date: May 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
They look for every reason not to help you. If a pipe busted by chance in our bathroom and our basement flooded there is no help. It is our fault for not maintaining the plumbing.
Date: May 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The agent has always been very quick in getting back to me regarding any questions or issues and he is very personable. I get a Christmas card every year from my agent and its little things like that that keep me from switching companies.
Date: May 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
My only complaint to date is with my wife's login for her app. We have to log in to use our drive safe discount devices in our cars. Her login does not work, and the 'forgot password' option does not appear to work. I am sure this can be fixed with a call to the agent, but it is an annoyance.
Date: May 02, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
it is easy to use and navigate. I like the layout. I can always find what I need without too much time looking around.
Date: April 30, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I find it very good because I was in Allstate and had less coverage for the same premium payment
Date: April 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have shopped around and for the type of coverage and the amount it seems like a fair price for a well-respected company
Date: April 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is a little difficult to navigate. I was looking for a claim that we filed a year ago and it did not show the claim. However when we turned in the receipt for the work that was done on the claim the initial claim ticket showed up in the claim section. Also when reviewing claim documents it would open up the document in a new screen but I would have to continuously search for the documents in the old screen. They kept disappearing.
Date: April 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Our premium just jumped up about $20 a month when our previous lady retired and a new insurance guy took her place. I think we pay more than we need to, but a lot of companies don't even insure double wides so we are a bit stuck.
Date: April 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Right now, our policy is offering the full replacement for anything we have. We got this when we purchased our double wide, and have been told since to never let this policy lapse because I will never get replacement coverage again.
Date: April 03, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like that the online site is very detailed. It explains everything that is covered and gives details. It also breaks down the cost. There are options to contact or speak with someone as well. I have other options to look at other types of insurance as well.
Date: March 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I liked Betty Mousel, our previous insurance contact. I have not had any reason to talk to the new guy, so not sure how he will be. Previously, they would be very quick to help and answer any questions.
Date: March 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The premium paid is fair to other companies coverage plans at about the same rate. My family has been with State Farm Insurance for years and we have never had any problems with them or the policy. However, we have been fortunate and have never had any disaster happen to us that has required the use of the full policy, so I can not determine how the policy would work if we needed it for a real issue, only its preventative capabilities.
Date: February 28, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I don't get a lot of communications which is nice. I can communicate with them any time I want to however. This means that I am in control which is good.
Date: February 27, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Every time I've called the customer service, the person helping me has been friendly and resourceful. The issue is always resolved.
Date: February 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Objects, furniture, clothing, and other things in the house are covered. The house structure itself is also covered if damage is done to it.
Date: February 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
It is bright and colorful. The site is easy to use. The fonts are large and the site is easy to navigate. There is always help and you can view and pay your bills on line.
Date: February 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I haven't compared the premium to other companies, but the reason I've been rating the insurance a 4 out of 5 is because I feel like it is expensive. However, other companies that cost less for premiums might not give the same coverage.
Date: February 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Customer service is available 24 hours a day. I can contact my agent directly or through the web site. The reps are really nice and really care about you.
Date: January 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
As stated previously, interaction with my insurance company is done through my local agent. My agent knows me by name. I can easily relate to someone who lives in my little town in Missouri. I cannot state enough about how pleased I am with this.
Date: December 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Compared to other companies I'm not sure how it pans out. But we chose state farm because they insure everything else that we have. we'd rather not go through different companies.
Date: December 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
they are always available to help and listen to my wants and needs. they do their best to provide a happy experience and I really like their attitude.
Date: December 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like that we are able to reach them easily. If it was after hours they also have after-hours staff that can help with emergencies. We can also talk to someone via email.
Date: December 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They have always been friendly and have responded quickly to any issues or questions I have. I've had the same agent for the past few years and it been nice to know I have a stable insurance agent whom I can rely on.
Date: December 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I was previously with USAA. My rate with my current insurer is much lower. Customer service is also much better having a local agent. This is the main reason I switched.
Date: November 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
Don't know what others provide. Feel it's probably the same and it is affordable for us as is.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service we've experienced over the years has been excellent. I deal directly with the agency and they are there during regular business hours and are also extremely responsive to email communications. I enjoy dealing with everyone in the agency and do not have any complaints at all.
Date: October 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
They go the extra miles, sometimes there is a wait if I call, but I can go in the office and be handled immediately.
Date: October 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication is on point with State Farm. They are quick to send me communication regarding company changes, policy changes, etc.
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have not really used State Farm's customer service, but I plan on talking to them soon to see if they can match the competitor's prices, I doubt they will because the few times i've talked to them, they offer no help and seem totally disinterested in working with me.
Date: September 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I like that they are always on top of things and they cover everything I need to have covered in the policy. I am glad to work with them.
Date: September 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
Covers fire, flood and property damage due to weather or vandalism also, personal items like jewelry and appliances, home furnishing.
Date: September 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It is beautifully designed and highly functional. I can find several different options relating to my policy within under a minute.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I love the app because it is simple to use and there are a lot of features on there that make me feel very secure.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
This type of coverage is for all contents in side of house to to a certain amount and covers damage done to house by a natural force except flood because i am not located in a flood prone area
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service was the best around. They cared so much and they went out of their way to make sure that I was happy.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I use the company's website often for updates on premium payments due, also I have my auto insurance with the same carrier as well as other types of insurance. So it is very convenient to view all policies and billing on one app/website. The site is very user-friendly and updates tend to be meaningful and easy to adapt to.
Date: September 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My home policy covers insurance for fire. They offer earthquake insurance too, but I don't have that. It is full coverage for both.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The communication from my carrier is voluminous. They tend to send out a ton of postalmail. I think they could save a lot of money if they went with a condensed mailing system.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I definitely think it can be lower. I need to look into the premium and see what we can do to get it lower. I don't think the premium is a fair price.
Date: September 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I like the fact that they answer most of my questions when needed, but there is a little bit to much wait time. I don't like talking to a robot instead of a real person.
Date: September 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website for State Farm is fairly user friendly. I use the website to pay my bills and also to check on my existing claims status. It's also useful to see my electronic version insurance card.
Date: September 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
It is easy to deal with customer service. I have never experienced a wait time and all my issues were addressed in a very timely manner.
Date: September 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I haven't spoken with my agent at all. I have tried to contact them many times. I don't like my premium and wish it to be lower.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
State Farm's customer service has always been pleasant with us when we have had questions regarding our policy. They are very knowledgeable and efficient.
Date: September 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
If I can deal with my agent communication is great. Dealing with someone else for claims or other reasons can be interesting
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I used to use a different insurance company at a different home that I owned. The rates they quoted me were much better, however, due to some financial issues within our home, we were forced to leave that company and find a new one. We chose State Farm for the convenience.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
Our insurance agent has been very communicative with our family when it comes to annual reviews of our policies and coverages. We regularly meet with her to assess any changes to our needs.
Date: September 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium at State Farm seems reasonable. I'm sure there's others out there that are cheaper, but I like the customer service I receive at State Farm.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My homeowner's insurance provides coverage for the dwelling with replacement cost coverage at 25%, personal property is also covered with replacement cost coverage, we have liability, medical payments, and coverage for detached structures like a small barn.
Date: September 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
There is always someone there who is willing to help me. They have the skills and kindness that makes them a great resource.
Date: September 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance policy for my home covers the building, the detached garage, personal property, damages to neighbor property and damages to other items. I have a special item for model railroad layout
Date: August 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
It is reasonable. I have shopped around but I like my agent and the company so much that I am happy to support them.
Date: August 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My policy covers the dwelling itself and a defined monetary value for what is inside. It will also cover a percentage of my stuff away from home if I am traveling. I can add more for certain things such as jewelry or firearms if I want.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I feel that they are straight forward in comparing there rates to other companies. They were pretty close to market numbers.
Date: August 17, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I like there customer service every time I've call they were professional and polite, I never had a problem with them.
Date: August 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I don't use their website/mobile app much. The website is easy to submit mileage for all my cars in. It makes it easy accessible to access my insurance information.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
House is covered along with items from within the house. There are no additional structures on the property.
Date: August 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I don't know, since I have not shopped around recently. I need to get my husband to do this. It is important.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think my premium is ok. I know some people who pay less than me and some who pay more so I rate mine kind of in the middle. I like all the company offers so I'm ok with it.
Date: August 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I like State Farm as they have always been the provider for my homes that i have bought and have treated me right on my homes insured thru them
Date: August 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We adore our local State Farm agent. She and her staff are always available to us to help out with any problems, question, or changes in service that we may and have required.
Date: August 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
From the last time I looked into insurance, the rates compare favorably to what I am paying for the coverage I am getting.
Date: August 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We have not compared the premium cost for our policy coverage with any other insurance companies. Our family has a long history with State Farm Insurance and we are not interested in changing companies.
Date: August 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I like that it has a really easy interface. The website allows me to get all of the information that I need without feeling like I can't find it. It's really easy and doesn't cause me any problems at all.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The fact that they hardly ever change their website makes it easy for me because i have learned where most keys are
Date: August 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is next to none at State Farm. They are always willing to go the extra mile to help us with all of our needs. I am very happy about their customer service.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
Most of my communications with my insurance company is a pleasant one but there is still the times when you reach one operator that is rude and really make me want to yell
Date: August 07, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The other insurance companies do not have the same level of care as this one. I was amazed at how well this company did things and they made me feel great.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
State Farm website is well planned. It is very easy to navigate and we can make our payments online as well.
Date: August 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I am happy with it, the coverage is good, my insurance company is reputable, I think it is fair, it gives me peace of mind.
Date: August 03, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Most of the time it is on a first name basics when i speak with some one at the office and then when i have to call customer service it is a little bit of a problem but not a hard problem
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
State Farm's app is way to slow and bulky for my phone, and the website is okay, but it doesn't give detail info much more than my statement gives. It's bland and almost pointless because it offers no decent info on my coverage or options, i don't bother using the app or website because of it.
Date: July 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Anytime I have ever had any issues at all they always get with me quickly and answer any and all questions I have. Most of the time it feels like they go out of their way to really make sure that I am taken care of.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We have done research and found that our premium is very comparable to other insurance companies for the same coverage.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
My agent is easy to reach and explains things clearly and is always willing to help
Date: July 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I don't like the layout of the website. However I do like that fact that they have a search bar. I also like they show you they cover more than just home insurance
Date: July 26, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I only use it to pay my bill. I can use it to track claims, which is very handy.
Date: June 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
State Farm's customer service is beyond compare. Any time we have called they have answered all of our questions without hesitation.
Date: June 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I really like the proximity of their office. I can stop in on my way home from work if I have a question. I pass them every day and their hours are very flexible. Also, if anything comes up, they are usually aware before I am and call me directly, no automated call centers and such
Date: June 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Fire damage is covered, as well as items owned to a certain price in the home. The value of the home is covered if there was a problem they would rebuild the home.
Date: June 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
As I said above, they are always right there when I feel I need to speak with them. It is always a person, and they go out of their way to engage with me directly and promptly.
Date: May 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like it a lot, I have always had my questions answered promptly and and they have a good attitude.
Date: May 15, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
Don't really use the app. I have been on the website a few times. Nothing special here. Haven't heard from our agent in quite awhile.
Date: May 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
In person they are fantastic, they are always kind and respectful, and seem happy to have my business, I like them.
Date: May 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I believe state farm is about the same as others but does of discount on what you get and how many items are bundled.
Date: May 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interactions are super friendly and easy. They aren't too persistent in getting you to buy something and are always out there to get you the cheapest deals.
Date: May 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The communication was top of the line. It was very good and we all worked very hard to be able to work together and make our connection strong.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am very happy with my policy offerings through State Farm. We have pretty much everything covered from dwelling, flood, etc. I am happy with this coverage policy.
Date: March 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
There is nothing to dislike about the customer service. Their service is awesome. They always update you with a better pricing and keep in touch with you.
Date: March 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Actually, i'm considering changing homeowners insurance to another company. They offer a higher level of property, personal, and building coverage than State Farm does at a much lower price.
Date: January 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
We have not had a reason to utilize State Farm Insurance's website or mobile app at this point. I am assuming that we would not have any trouble accessing it.
Date: January 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
This is one of the things that always keeps being coming back and staying with this company. Any issues I have ever had have been taken care of quickly and explained without a problem.
Date: January 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have compared premiums in the past with other companies. I have many vehicles and and recreational items insured as well and I get a huge discount for multiple policies
Date: December 24, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium offered by this insurance company is a lot better than the other ones. It is reasonably priced and affordable.
Date: December 17, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The site is easy to navigate and I can almost always find the information I need. I can look into anything at all with ease
It is a great resource and is very easy to use. The information is clearly laid out, it is user friendly, it is aesthetically pleasing.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
We have a low out of pocket minimum, great value of home coverage and great contents coverage and jewelry coverage.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Basic coverage for belongings in house. Nothing special about the insurance policy. Get a discount because we have auto with them too. Not sure I will stay with them.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They compared last years price to this years price, which was good to compare the numbers. I also liked how he explained why we should cover more.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our policy covers loss of material possessions, building structure, general liability, with an addendum for jewelry and technical or computer equipment.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the web site has a lot of information on types of policy what they off and you can get a quote on the website.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They can help me with many issues because they are so knowledgeable. I like that I find the employees or insurance agents so smart.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I particularly like the ease of use of the website, however, I do not really use the website much because of the fact that my State Farm agent is less than half a mile away from my house. He works much like a small town agent and I pass his office on a daily basis.
Date: October 23, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
From what I've found, the premium is on par with other providers as is the deductible. Theremay be some more affordable budget options but I like the stability of a larger provider.
Date: October 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
from what I know they are the best and work with the customer to make it better for them
Date: October 23, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
i feel like the premiums and deductibles are higher then most other companies but when i need them to help me or have an issue they are always there to help
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The best home buyers of this insurance is only experience. I like this insurance company very much. It is very useful in my life to leading my life.So I give the rate is 5 to this insurance company
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
premium and deductible are always updated based on the market changes on a whole their provide good benefits for Customers who have been with the insurance company's so long.
Date: October 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My agent told me one thing while the company service told me another. Although he did apologize for his mistake (snarking), I had to stay on the phone with customer service to fix the situation.
Date: October 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They have good customer service when I have to use it, although I don't have very much experience using it.
Date: October 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
customer effort score is recorded on a numeric scale, so a higher score would represent a better user experience. For a standard seven-point scale, responses of five or higher would be considered good scores.
Date: October 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Probably a bit higher, but we dont have alot of experience with other providers so its impossible for us to tell weather we really are getting a good deal or not.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
We are quite satisfied with our insurance. When an ice storm took down our tree 3 years ago, they had everything settled within a week.
Date: October 18, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
All State has worked out for me. I am very satisfy with the service I've gotten from them. I would rate them at a 4 because there's always room for improvement.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I feel like our deductibles are better than a lot of companies. I can not remember exactly what they are of the top of my head but I do know that if the worst were to happen the deductible would not cripple us financially like some.
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I always have a good experience with them they have patience and help me out
Date: October 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think it's good, it's on par or a little better than most other companies, although it could be a bit better
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
They are great at selling their services. Always calling me asking if I want to upgrade and get a discount for my auto. Great price for what they insure,
Date: October 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have mixed reviews about my home insurance company's customer service. They have been consistently professional to speak with, but I have had long wait times having them return my calls 2 business days after leaving a message.
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have had excellent customer service and experience with my current home insurance provider, which is Allstate.We have had a large claim within the last twelve months.
Date: October 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have had a decent experience with Allstate customer service. I would rate the customer service a 4.
Date: October 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I would say that my premium might be higher but the service they provide is top notch. I've had to use my insurance before when I had an accident in a rental car and they took care of everything.
Date: October 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
they are real fast everytime ive tried to call them they gave always answered and were very nice
Date: September 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I completely satisfied with the offers they are providing us. I have had couple insurances in the past and I was really not happy with their offers but since I switched the insurance with them I am satisfied with them.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
We currently are using allstate as a provider for our home insurance. I would rate it a 5 as i am extremely satisfied with the service i have received over the years.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our homeowners insurance offers rates that are lower than many of their bigger competitors. Their coverage is outstanding and includes covering things that most other insurers make you pay extra for.
Date: September 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
They offer me the same other insurance companies offer but for a lesser price which counts because I count pennies.
Date: September 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
There are other insurances that the truth does not offer the same as this, this offers insurance for my whole family, covers from injuries to long-term illnesses, such as cancer or lupus
Date: September 18, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The services are good, the house insurance packages are quite comfortable, not withstanding the 3rd party insurance packages too, i really like their property package.
Date: September 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
My contact at Allstate has always been prompt in returning calls and emails. She answers any questions I have thoroughly. I would give her a 5 for customer service.
Date: September 18, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
I think my company offers coverage similar to others, but I think that their rates are lower because they tailor their services to teachers. They know teachers have limited incomes.
Allstate's home insurance company policy offerings is very competitive if not better compared to other insurance providers. They rank right up at the top.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Allstate is our home insurance with a deductible of $1000.We use a "bundling" payment with all of our insurance and my Husband believes we have a good deal. He believes the premium and deductible is really good.
Date: September 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Since I purchased my home, I have not had to pay my deductible, but it is quite reasonable. My premiums are paid annually and are more than affordable, which is why I have not switched providers.
Date: September 17, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium on my house is very reasonable, compared to others especially.The deductibles are totally up to me. I usually up them from time to time in order to reduce rates.
Date: September 16, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have never filed a claim but the were very nice when I got the policy.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
it provides a lot of offers for the customers.The Allstate Corporation is one of the largest insurance providers in the United States and one of the largest that is publicly held.
Date: September 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My premium & deductible are pretty good. They did however recently increase slightly and I wasn't too happy about that but the service and coverage is worth it.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am happy with my premium payment for my homeowners insurance. It is fair and comparable to other agencies in my home area.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Allstate's home insurance policy costs me around $15 a month. I don't really use it, but I pay for it just in case. I would be happier if it were cheaper, since I don't actually need it.
Date: September 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have Allstate for home insurance. The customer service with them is ok. I hardly have to speak to them since I dont have to make any claims as of right now.
Date: September 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I have not compared policies in 6 years but Allstate was highly recommended by the insurance agent. I have a co-op and many other insurance companies would not provide co-op insurance.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I would give them a rating of 5 as I have not experienced anything to make me say otherwise just yet.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I haven't had any claims for my home insurance, but they were incredibly friendly and helpful when I was calling to purchase my home insurance. I was transferred to a local agent, but they have been less helpful.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I feel that the policy offerings are similar to others; I have searched around for other providers and I have found that they are very similar to each other, so I would rate them all the same.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Allstate’s home insurance hub page is packed with educational resources on everything from fire damage to vacation homes, but that’s just the beginning.
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I'd give a 4 in terms of being satisfied with the premium and deductible. I believe it's way more fairly priced than other home insurance companies.
Date: September 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
For the same coverage, it's cheaper to go with my insurance company. Considering how they are the only ones in my area who offer the level of coverage, the 150 I pay a month isn't bad.
Date: June 26, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Damage from flooding, fire, earthquake, or landslide; injuries to people on my property, damage to my fence, trees, and shed
Date: June 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Provides any kind of major damage and medical bill on if the person if hurt during the natural disaster
Date: June 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
It's better than other services because it's easy to use and the premiums are cheaper. I could go with a bigger brand like Farmer's but All-State covers just as much at a lower premium.
Date: May 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the communication of my company and how it expresses with all its clients, they give you detailed information and they give you security. They express everything the client should know I am very proud of it
Date: May 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service is very good. They have a hotline that I can call 24/7 and they will offer me assistance. During regular work hours, I can chat with someone to get advice on anything that I need.
Date: May 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They overall do not interact with me very much, which I like. I am not bombarded by mailers or phone calls, but they communicate with me in time if I contact them for whatever reason.
Date: May 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My insurance provider has many things covered. They cover anything from natural disasters, such as earthquakes and fires, which is huge in the area. They will also cause any damage from the house that is structural related.
Date: May 02, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
In comparison with the other insurance companies and their websites, mine is very different and better than the others because it offers details on your page that others do not have, it is very informative and orderly
Date: May 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Communication is very good. I am able to talk to them whenever I need to, even if the middle of the night. If I need something solved, I would just call my local agent and he's got me covered. He even allows me to text him.
Date: April 26, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
So, far I did not have to call except for one time for the small thing and it was a pleasant experience.
Date: April 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The coverage of my home insurance is very complete it covers almost all the needs of my home with enough money coverage to meet the needs
Date: April 03, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Of the service to the client, the best thing is that they give you a loan very satisfactory at the time of calling but it takes a lot to respond to the call making, not Hagar ran but after a while
Date: April 01, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like it because it is understood very well and one of the things that I do not like is that there are times that it is very slow and I can not understand anything and I can not read well
Date: March 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website and app are both user-friendly and extremely easy to use and navigate.
Date: February 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
When I need detailed information, I would call my agent who is quick to call me back if he is on another line. The interaction and communication are productive, helpful, and easy.
Date: February 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The company's mobile app is user friendly, but does not provide sufficient details that I need it to be - so I can avoid calling my agent.
Date: February 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like the company's customer service because I never have to be on hold for so long as other companies and they keep their promises, which I appreciate. The service is very helpful.
Date: February 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Home policy coverage includes roof damage, structures on the property, personal property, and liability. We also have coverage on floods, fires, lightening strikes, and hail.
Date: December 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I can say that I like everything from my insurance company, it is totally adapted to me and it does not have points against that make me dislike your service, it is very complete and it helps me a lot
Date: December 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium is affordable for me and my family and is the lowest cost I found after shopping around
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The last time I checked costs were pretty similar across companies so I don't have a strong opinion
Date: September 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The communication that I receive from this company is great, they're quick to answer all of my questions and even offer me advice on my future policies
I chose this premium because it guarantees replacement of my dwelling with better than builder grade material and appliances. I have an upscale kitchen which I would prefer to have replaced with the same quality of appliances. It was not more expensive than other policies which only offered builders grade materials.
Date: September 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Allstate premium is on par with other insurance companies. It is not the lowest cost insurance. You get what you pay for. Insurance agent I've been with is very helpful and easy to work with so no sense in changing insurance companies.
Date: September 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I love the all-state customer service because they are very helpful and always there when you need them. they helped me every time I called with a problem or just to ask questions
Date: September 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I don't have any dislike with their customer service because every time I ask for their help on my question they are there to entertain all.
Date: September 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Dwelling protection, Other structures protection, Personal property protection, Additional living expenses, Family liability protection, Guest medical protection, Water back-up, Loss assessments.
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
It's a terrible app. I can't use it for more than two minutes before it crashes. I am still waiting for it to be updated. I rate it one of the stars.
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Simple and clear to read, easy to navigate, lots of information regarding coverage, helpful hints on various subjects about home issues, easy access to account information.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the website for my company because it is easy to use. I can find information that I need and know how to navigate it.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is ok. It's not as user-friendly as it could be. Sometimes I struggle to find the stuff I need
Date: September 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I think our premium compared to other insurance companies is good. I know that we need the proper coverage and our premium is comparative.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Interaction with insurance company has been excellent. They are very attentive and respond quickly to my needs and requests. Have had a lot of contact with them over the years and they have never disappointed.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Their customer service is okay. Sometimes I have a hard time understanding the person on the other line
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The company's website is very easy to use. It is very professional and succinct and I've never had a problem with using it. I have never used their mobile app before.
Date: September 13, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I have not had to use my homeowner's insurance to effectively gauge Allstate's responsiveness to homeowner claims.
Date: September 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Too much of the website directs me back to a local agent. I don't have enough granular control over the policy changes without contacting him.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our homeowners insurance covers damages that are caused by things like fire or a storm. However it does not cover flooding.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like the website because it's very easy to log in and review my insurance premium information. I can make adjustments to my policy online without difficulty.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
This is something that I wish could be vastly improved in terms of responsiveness and the detail response that could be more in-depth with policy questions or inquiries that I have had.
It's been a few years since I have done a price comparison but I thought their premium was slightly more competive than other insurance companies. However they were all within a range of each other .
Date: September 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
All contact with the insurance company has been very good. The manager of the office and their agents have provided superior service to me over a number of years. Very friendly, helpful, and easy to work with.
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Every interaction that I had with all state was great and very friendly. I love all state and I highly recommend them for home insurance
Date: September 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
When opening the policy the customer service was excellent. They took the time to listen to my needs and gave me several options that allowed me to save some money. I have not dealt with customer service since as I have not filed a claim.
Date: September 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
My home policy by Allstate covers damaged caused by fire and other elemental disasters. It also covers theft and injury sustained by someone while on my property, or if I accidentally damage someone else's property.
Date: September 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I haven't really had to use my home owners insurance to make a claim but I have called with questions on billing and have found every person I spoke with pleasant and helpful. I did have to wait a bit to speak to someone so that's why it wasnt a 5.
Date: August 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium coverage is fine for what other family members have discussed with me that they currently pay for the price of the home in question. So I am fine with it.
Date: August 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The company's website is pretty much straight forward, even though it could use more interaction technology the company's site allows me to take care of my tasks precisely
Date: August 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Well' communicating with them is good. They are attentive to their clients especially in times of problems they are very responsive.
Date: August 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
What I like about this company is the ability to save money, easy plan setup, and the flexibility of your policy. This company is straight forward about policy fees and add ons unlike some companies that just lure you in until you start receiving notices about extra fees on your policy
Date: August 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
It was very straightforward communications with the company. Lot was through both email and voice call
Date: August 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The Allstate home insurance covers physical structure of your home, the belongings inside your home and Liability claims against you or your family. Meaning everything is in good hands.
Date: August 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
They cover the essentials that I need to be covered. Mainly the house itself and the belongings around it
Date: August 21, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
The policy covers my home in case of fire and flood. The policy also covers my husbands nascar collections.
Date: August 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I'm really not sure what other companies offer, but with my policy I'm able to save more money than most companies I've checked out. Saving money is my main priority also the plan setup is very easy and flexible.
Date: August 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We have not use any other types of insurance companies just have experience with this one
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I would say the premium is comparable. I think the prices vary from thing to thing, but overall I haven't seen a difference in price.
Date: August 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The company's customer service department is superb. I had to contact them last year to file a claim due to a neighbor's contractors damaging the siding on my house. The customer service reps were wonderful and made the process very smooth.
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I think my insurance companies webpage (I don't have the app) is fairly easy to use and has all the basic things you would expect to find .
Date: July 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the website because it is easy to use and it makes me feel comfortable because of the pictures and background colors
Date: July 31, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
It is very easy to use and find what you are looking for and also it was very easy to file a claim
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I can't compare to others because all insurances has their different coverage it only happens that I am satisfied with my home insurance.
Date: July 26, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I like how I felt respected by my interactions with my insurance company. I felt taken care of and that I wasn't just another person that they had to take care of.
Date: June 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I do wish it was easier to find out theoretical coverage easily. For instance, if there was some way to say "What if this happened..." And so on. It's difficult to see exactly what's covered without going step by step through each scenario with the agent.
Date: June 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium for all state compared to others is very affordable and understanding. I like how all state works with you and how much money you have
Date: May 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
Allstate's site is easy to access both the homeowner's and auto policies. Information and access are not buried on the site.
Date: May 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Our Allstate agent does not invest much in customer service. I call them with a question and they immediately refer me to the 800 Allstate number. I thought that is why you have an agent?
Date: May 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I wish it was a lot cheaper but I've had this company forever and they have done well by me
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Sometimes they do not speak great English. I think they get these people from all over the world
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
All of them were in the same range. I went with Allstate tough because of the bonus discount they add for home and car insurance bundle.
Date: March 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Our home coverage includes flood insurance, property theft, fire , smoke. I believe we have roof insurance also in that policy.
Date: March 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Customer service has been excellent. They are very quick to provide an answer or send over paperwork, whatever is needed. Everyone I've spoken to has been friendly and helpful.
Date: March 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
They are pretty expensive and there customer feedback system is one of the worst ones out there. I would not recommend Allstate home insurance to anybody.
Date: January 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
My insurance company's communication has been very good. Throughout the claims process, I was in touch via email (my preference) with the claims rep in order to get things solved in a timely manner.
Date: January 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
We have jewelry, artwork and musical instruments covered in addition to the full reconstruction of our dwelling with premium building materials and appliance replacements.
Date: January 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
There should be more functionality with the app compared to some other insurance companies. Although the interface is ok, the responses lag a little bit and should have more interactive capabilities.
Date: January 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like the company's customer service. I enjoy being treated properly and professionally. I think they are well trained and know there business.
Date: December 24, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like the interaction with my insurance company. They know who I am when I call and I can get the information I need.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I have option for custom coverage along with many discounts including multi policy discount, home buyer discount, and safe home discount
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like the website because I can asks question and they answer as soon as I need the answer. What I dislike is sometimes there are no agents to answer my queries but above all I like their website.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium I pay to Allstate for my homeowner's insurance is competitive with other insurance companies for the same or similar coverage. My home is located in an urban area and is close to the ocean, so homeowner's insurance does not come cheaply.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The customer service is ok compared to other insurance companies that I have used in other states that I have lived in. I just with the responses could be a little bit quicker.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I recently priced out insurance and while I could find a cheaper auto insurance, the homeowner's insurance was higher at other companies. If I pulled the auto insurance out of Allstate, I would not get the bundling discount.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like that the agent and staff are easy to reach. I wish it was easier to understand exactly what would be covered on each policy. Overall very satisfied.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They have always been very helpful and was very upfront and honest with us when we had questions
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
My insurance company primarily interacts with me online which is what I prefer. I did not receive any unnecessary solicitations about changing my policy which is important to me.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
Like i stated before, allstate customer interactions and communications is one of the worse any company has to offer or so i have heard. I really agree with that sentiment thought.
Date: October 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I got the insurance several years. Luckly I havent had to use it but the time i have talked to customer service has been friendly.
Date: October 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have looked into this and geico prices are really similar to any other competeing company. I also looked into american family and farmers.
Date: October 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would give Geico's customer service an overall rating of 4. For the most part Geico's customer service has been very efficient, quick, and effective for me.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I would rate my insurance company as a 4. To this date I have not had any issues regarding claims and I feel as if my rate is reasonable and fair.
Date: October 15, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
Our yearly premium is fair. I am not sure what our deductible is as my husband pays the bill and we have never had to file a claim.
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
It is real good and it gives me the coverage I need. It is cheap and works well with my other insurance policies.
Date: October 13, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
I honestly don't know what our premium and deductible is off the top of my head. It's something that we only revisit when we have to look it up if there's damage to the home.
Date: October 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium and deductible went down from previous providers and it's actually a better coverage. I am very satisfied with my coverage compared to any other coverage my friends or family have.
Date: October 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Deductible is too high, but that's the case with every potential provider
Date: October 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
they are very talkative but they are also very helpful. they try to give you the best bang for your buck and provide good customer service.
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I am satisfied with having GEICO has my insurance carrier. They have great customer service even when you are calling just to get more information about your premiums.
Date: October 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I love them because they are understanding and easy to work with. Whenever I have had difficulties with a payment, they were always able to work something out with me.
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the premium and deductibles offered to me were numbered, but it was the combination of competitive rates due to bundling my insurance that was the differentiating factor.
Date: September 14, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I am happy with the deductible that I was able to choose. I am glad that Geico offered me so many choices to choose from.
Date: September 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium and deductible of the policy are both very good compared to other home insurance policies for the same coverage. The amount of money I spend on the insurance seems very worth it.
Date: September 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium and deductible is very low due to the agents working with me on our policies.
Date: September 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I will rate it a 3 because, while I am confident in my insurance's policy, I did not shop around much for other insurance companies.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium and deductible seems pretty comparable to other companies from what I've seen in my own limited research and from talking to other homeowners.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We used to have home insurance with a different company when we own a previous house and it was substantially higher. Geico offers a fair price for a great service.
Before signing up with Geico I did a lot of research about coverage, what exactly all options covered, umbrella policies and found they were less expensive or comparable to others.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have had nothing but great experiences with Geico's customer service. They provide swift answers, reasonable rates, and have great attitudes all around.
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I've had minimal experience with other insurance companies due to my good standings with geico.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
it is very good.Access to a team of licensed insurance agents, available to answer your questions and assist with your policy
Date: August 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My policy is at a better price than other places. I have not used my policy for anything yet, so I do not know how it is going to compare when I actually have to use my coverage.
Date: June 28, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The mobile site is slow to load when you sign on. It takes a long time to switch between actions performed inside the app as well.
Date: June 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think it is competitive with other companies. It is still a fair amount of money to pay each month.
Date: June 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Not much regular communication. Just updates on policy changes or rate changes. I guess that's what I would expect.
Date: June 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the app because it's simple and easy to use. Very easy to navigate. I can pay right on the app, I can also text with someone right from the app.
Date: June 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They are very responsive and easy to talk to . it makes me happy talking to these people
Date: May 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I think the website is good. I would like to see a little bit more explanation of exactly what some of the products are.
Date: April 29, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Good customer service overall. The agents are usually extremely friendly and patient and make sure to solve your problem if they can.
Date: April 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
It's a fair premium that I believe will come in handy someday. last week we had some crazy winds so maybe this insurance will be used soon
Date: April 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
When I need them they are responsive. They have good hours to call and text and I've never had a problem in getting someone to help me.
Date: March 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel pretty good about my premium, I feel like I'm paying a fair amount compared to other people I know,
Date: March 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I think pretty much everything is covered. I know we went with a fairly comprehensive policy just for a little extra piece of mind.
Date: March 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Our insurance provider covers any damage caused by acts of god and also some small repairs
Date: October 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
What I like about the company's customer service is I have never had to have an interaction with a human. I have been able to handle any thing I needed through the website.
Date: October 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
This insurance who I loved for the monthly premium and fidelity.
Date: October 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very good. However, it is not accessible from the app i currently already use.
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I have had minimal communication with the insurance company after signing up because there have been no issues.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
geico has the best customer service i have ever used, i have never found a better customer service department in my whole life.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Anytime i’ve had to contact their customer service, they have been extremely pleasant, and helpful. I've never had to wait for more than a few minutes for a resolution.
Date: September 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium is fair compared to other insurance companies like State Farm where premium are expensive.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I believe i have one of the better premiums associated with home insurance, I have looked and never found a better price.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Gieco is a great company for other insurances. I loved to have it.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I do recall having to wait a bit to hear back from them a few times but other than that it's been fine. I do wish it was easier to contact them through the website if I had any questions about what I was looking at.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I believe it is around the same as other companies. However i received a discount but bundling policies.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
My premium is lower that other companies for the same coverage,
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It might be one of the most easy to use apps on my phone that i have ever had the pleasure of using.
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Although the call back is quick, I feel as though the person did not convey my issues with the insurance.
Date: September 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
I am covered for property damage from storms and acts of Gods. Pays for damage or destruction to your house and any unattached structures and buildings, such as fences, detached garages, and storage sheds.
Date: August 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
My interactions are useful and meaningful. All of them have ben positive.
Date: August 12, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I love their friendly attuide and all the postive vibes they bring my way day after day night after night accident after accident.
Date: August 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Sometimes it takes longer than normal to speak with a human.
Date: August 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
i already have auto insurance with the company and home insurance was offered at a discount because of this. It was convenient.
Date: July 30, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
This Insurance giving me a monthly shortcut premium everybody can bear it.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Well, I don't use the app. I use the website on my laptop and I find it pretty easy and intuitive to use. I do not think it's easy enough to contact someone through the website though.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I believe everything in my home is covrfed by my insurance policy, unless my home is flooded as i do not have that coverage.
Date: June 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
This insurance covers things like damage caused by falling trees or a fire. It covered the replacement of our electric box when a tree ripped it down. It also covered damage caused by our water heater leaking.
It is not intuitive to use and I have to spend time finding what I need.
Date: June 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Any time I have had to deal with the company has been great. They are friendly and helpful and the one time we really needed a lot from them for damage caused by water coming in our living room, they quickly paid out the money we needed to pay for repairs.
Date: May 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
This insurance is very great because they give me a little premium per month.
Date: December 30, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
i like how easy it is to contact their customer service line. I dislike the home screen because it doesnt specify prices.
Date: December 29, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like how fast they get back to me. I contact them and leave them my email and via cell phone. 1 day later someone responded.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I haven't looked at other insurance companies. I have had this same insurance company for the past 8 years and I considered them very reasonable. We do get a slight discount for bundling with our car insurance.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
There is nothing i dislike about the companies customer service. It has been great and i have had no issues.
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have never had any issues with Progressive insurance.We had an issue with Hail damage on the home.I was able to quickly speak with a customer service agent.They were able to help me understand my policy.
Date: October 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They were the cheapest insurance we could find. They seemed nice on the phone when we signed up.They were very helpful.
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I'd give a 5, every time I've had to contact them, they've taken care of my claims and I haven't had to do much after the initial phone call. Service with them is always prompt and I'm satisfied with the results.
Date: October 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium of my current policy is less each month than the premium of corporate agencies that i compared to. And the deductible is the same as those same corporate agencies.
Date: October 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Home insurance covers the cost to repair or completely rebuild your house and other structures as a result of fire, wind, hail, tornados, falling trees/limbs, ice dams, roof damage, and more. Deductible is pretty reasonable.
Date: October 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Customer service answers politley. Length of time waiting to speak with representative is minimal.I have always had my issues solved within one business day.
Date: October 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
progressive insurance has been very nice to me,the customer service,products and offers they supply to me frequently are very worthy noting.in general i have had satisfying customer support with the company so far.
Date: October 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Progressive home insurance company offers various insurance packages. policies of each package are satisfying and somewhat similar to what is obtainable with other insurance companies
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have not had any experience with their customer service from a claims prospective. We were just thankful they offered us coverage. We live in a fire danger area so getting a reasonable premium is very difficult.
Date: October 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service I've had to deal with has all been great; super helpful and always willing to answer any questions that I may have regarding all of my policies with them.
Date: October 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I feel that my premium is fair for the deductible I have. I would love to have a lower deductible but the premiums are far too expensive
Date: October 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium and deductible are lower than the other quotes I received when I last searched for insurance, so I am satisfied.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium that i have includes everything to keep my home safe. With regards to the deductible, i choose the highest on purpose to save on the premium, no issues there.
Date: September 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
When I called them to set up my initial insurance policy the process was very easy. They made it easy to understand and by far were the lowest insurance company I found.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I had to call in to make sure my auto and home policies were linked to get the bundle discount. The man helping me from customer service was polite and fast.
Date: September 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have never had to actually use my home insurance company before. It all seems nice and easy so far. Easy to sign up and easy to maintain payment as well.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My progressive insurance covers my apartment and car. It is relatively affordable. I can do everything online. The one time I had to talk to a person, they were professional and very helpful.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
my home insurance is great I only used it twice but the two times I used it it was a great experience.
Date: September 12, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I've had several homes and been insured with many companies. I would have to say that the premium I'm paying is one of the lower ones I've ever paid for equal coverage.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I switched to Progressive from Esurance as they were much cheaper per year (~30%) and their website is easy to use.
Date: September 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
My deductible is ok. It's the same as other insurance companies offer. I think that most companies offer the same deductibles.
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
there is a monthly or yearly premium and they also require a deductible. but these payments are usually cheaper than their competitors.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I'm satisfy with my current insurance company. I did not have any problems or difficulties when I was speaking to them. They know what they are doing.
Date: June 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
It has a pretty similar price point to most other companies, but sadly living in Kentucky the premiums are usually a higher rate
Date: June 11, 2019 Age: >60 years Gender: Male Marital Status: Married
Website/App
They all cost too damn much. I am basically betting against myself that some terrible will happen to me and is the thing doe happen I lose anyway since the damn company will no doubt find an exclusion to screw me over with.
Date: April 13, 2019 Age: >60 years Gender: Male Marital Status: Married
Communication
They only times I contact them is to argue the premium. I did this for a few years and then gave it up as pointless.
Date: April 09, 2019 Age: >60 years Gender: Male Marital Status: Married
Customer Service
I never used the company for anything. I pay and pay and never make a claim, I am a "good" customer, Meaning, I assume, that I am a moron.
Date: April 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
There is an operator available 24/7 if you need help with anything or to make a claim. They are very helpful at answering questions or concerns.
Date: March 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The insurance covers my house in case of any damages and also covers my property in case anyone gets hurt while on my property.
Date: March 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The website is very easy to navigate and I am able to see my coverages, make changes or submit a claim right online.
Date: February 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I think that the premium is fair when they price referenced to other insurance companies. Really, progressive provides a strong user experience. I do not care about how much the premium is because they were able to provide me value in their services more than the others.
Date: February 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have not shopped around for other insurance companies but I left a previous company because they no longer offered the coverage that I needed for my home and went with progressive.
Date: February 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
There is not much communication with the company beside the monthly billing statement. I feel that less communication is good because it means you probably don't have to make a claim which is a good thing.
Date: February 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have 100,000 coverage for items inside the home and coverage on the home itself. I do not believe that includes flood insurance.
Date: February 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service has been very good the entire time I have had progressive for home. I already use them for my car so I knew that the customer service was good.
Date: January 01, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The mobile app has a chat function that lets me get in contact with someone immediately in case of emergency, it also has all the policy information easy to locate around the app
Date: September 27, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
It's very typical - the premium I pay is fairly standard for the level of coverage that I hold. My deductible is not that irregular either. I am satisfied but wish it could be a little lower.
Date: September 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
They communicate with me when there is ever any changes or potential issues with my policy. I have never had any issue with any communication with my company and I appreciate that they do communicate clearly and accurately.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like that I can pay my bill and get the status of my bill on the mobile app. Its very easy to use and understand.
Date: August 13, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The Progressive premium is very affordable. We conpared rates after our other insurance went up for now reason and they were the cheapest and they provide the same costumer service or better.
Date: August 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are easy to talk to and they get things done that you want done. The app is very easy to use.
Date: August 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
They have always been friendly and can answer any question that one would want to be answered and without fail. I have always received great customer service and think it's one of the best companies I have ever dealt with on a consistent basis when it comes to customer service. Again I have not put in a claim so that might change if I ever did have to put one in but until then I think they are great.
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
We have a home insurance policy that covers everything in the dwelling as well as its surroundings. We have an umbrella policy that protects us from liability in court. We also have an auto policy that covers our cars.
Date: May 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I think the communication is very good. I had to contact them to change the insurance provider on the home loan and they were very helpful.
Date: November 25, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The system is very easy to use and I have never had an issue. It's a fairly typical site but it's easy to navigate and I never had any issues making payments or looking for any information on updates/changes to my policy. I have not had to make a claim in 8 years.
Date: October 16, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
this is one of the best insurance, and the best one you can have discount that senior can have and a affordable rate. one I will recommend to any one.
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
5. My insurance agent went out of her way to get an extra quote which saved me a significant amount of money
Date: October 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
while entering into premium , we will get more facilities as well as opportunity to involve in our surrounding and make sure that all are good.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My deductible is well within the acceptable range. If you have the right policy, you do not have to worry about the little things.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Our premium is lower than a lot of other companies, but the deductible is about the same as other companies. If not a little bit lower.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have yet to file a claim with Farmers Insurance we rate them 5 out of 5 on a scale of 1 to 5. They service is impecca and accurate, they're friendly and easy going.
Date: October 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I had two option $1000 and $2500 for deductibile and I am on $2500 deductible by choice.
Date: October 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium is quite high in my book. So is the deductible. I think its ridiculous that you have to pay so much for all insure.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
the customer service because the wait time before speaking to an agent was barely a minute.they were able to quickly understand the fact that additional documents were not needed in my case and settle my problem quickly.
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium seems high, but of course one would expect that in an expensive market such as Los Angeles where everything seems expensive.
Date: October 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
My deductible of my policy is average compared to other policies. I believe I am not paying more than I should be for the coverage I am receiving.
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The monthly premium is affordable and provides the option for a Wellness deduction/discount that is appreciated. The deductible is affordable and not too high to reach in order to pay less. .
Date: September 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
my insurance company policies are many types of coverage.if we are select a short period then we have available a normal insurance rate .then we have select a long period we have redaction in the premium rate.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We switched to them about 4 years ago from State Farm, and when we did, we got more coverage over all of our policies (home, two cars, two life policies) and in addition we added a PLUP.
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My insurance has a 100 dollar deductible on it .I pay for the premium m in installments on a plan.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I liked the service of the home company thank you very much for your questions
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I do not have home insurance, but my policies with Farmer's Insurance for auto and INS for basic business liability are in-line with what other companies offer. Again, all insurance companies are un-trustworthy.
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
From there, you can determine the amounts that you're comfortable with. In summary, a policy premium refers to your total quoted payment amount for the length of your insurance policy.
Date: September 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We were originally with a different insurance company before moving over to Farmer's Insurance. After researching and speaking to different agents we decided to go with Farmer's because they offered the best insurance for the best price.
Date: September 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am satisfied with the policies that I currently have with my carrier. I have some policies that have more coverage than some of my others, but I am satisfied across the board.
Date: September 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Their customer service is nice and friendly, but when you have a claim they dont keep in contact enough. You dont feel like you matter. I have had the same insurance for 30 years yet i do not feel valued as a customer.
Date: August 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have never deal with my insurance company for the last 26 years, only pay the bills all those years. So I could not really tell anything.
Date: June 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
it is easy to use and look around. I like the layout. I can always find what I need without too much time spent searching around
Date: June 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
they are always available to help and listen to my needs. they do their best to provide a happy experience and I really like their attitude. they make me happy I chose this company
Date: March 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I enjoy the interaction. They put customers first since we are paying our premiums, we deserve the best assistance and respect once we need their help.
Date: February 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel like we do have a good premium cost compared to some other companies I have looked at in the past. I have a feeling some online companies would be cheaper but makes me nervous to not see a storefront.
Date: November 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
Falling objects
The weight of ice, snow, or sleet
Flooding from your appliances, plumbing, HVAC, or fire-protection sprinkler system
Damage to electrical parts caused by artificially generated electrical currents (such as a power surge not caused by lightning). But damaged electronics such as computers aren’t covered.
Glass breakage
Abrupt collapse (say from termite damage)
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My policy is kind of middle of the road when it comes to premiums. I feel like there are better insurance companies available but I can't afford the cost of their coverage plans.
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
We've had nothing but good interactions with our representative. There has been nothing but the positive interaction between us and the company.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication from the insurance company has been as good as I could reasonably expect. I have no complaints about this aspect.
Date: September 22, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The company's website is very easy to navigate. I can get whatever information I need to get to with very minimal effort.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Our local agent is very helpful and friendly, but the actual system to get things set up and approved is a nightmare. There were a lot of issues when setting up our policies and we ended up being paid back some of our premier because of mistakes they made.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My policy covers dwelling, replacement costs, separate structures, personal property, contents, medical payments, loss of life, and special shingles for the roof.
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I think our premium is a bit more expensive than it may be from other insurers. Our home value isn't super high so I thought it may have been a bit cheaper. On the whole, it still isn't bad for the coverage we have.
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I have the basic things from my insurance provider right now because that's all I can afford at the moment.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the website. It is well designed, intuitive and easy to use. It is also easy to locate important policy information.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I haven't had to file a claim, so can only comment on the customer service I received while setting up the plan. They were polite, professional, and responsive to my needs.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I don't really like their customer service to be honest. I feel like they can be very rude and misunderstanding at times. I wish they would fix that.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
They always seem to get the job done. I have not had any issues with them when I had to contact them. Their customer service always directed me to where I needed to go.
Date: July 29, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We have yet to make a home insurance claim. However, our insurance rep has been very attentive and available. I am sure that they would provide excellent customer service should we ever need to place a claim.
Date: July 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Our house has an attached garage and no other structures on the property. Our policy covers virtually everything minus our chain link fence.
Date: December 03, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think that I got a pretty fair deal considering I went to a very well known company that has a lot of customers and deals with a lot of wealthy people
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I don't really like their customer service to be honest. I feel like they can be very rude and misunderstanding at times. I wish they would fix that.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The company website is very easy to navigate and understand. I've never been confused when I visit the app or website.
Date: October 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium deductible is incredibly reasonable. I am completely satisfied with how much the deductible is. Would not change a thing about it
Date: October 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The primium and deductible of my policy with Liberty Mutual is right in line with most other major insurance companies. They offered me a slightly lower premium which is why I chose them.
Date: October 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The deductible is the lowest that I saw when I compared home deductibles. Others were much higher so I chose them for the coverage that was similar but lower cost deductible.
Date: October 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Insurance in general is very high for this area, but so far I would say the premium and deductible are comparable but I am always shopping around
Date: October 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The price of the premium depends on a variety of factors including-The type of coverage my age,The area in which i live Any claims filed in the past
Date: October 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
This is such a great insurance company. I have never had any problems or difficulties with them. They are always helpful and easy to deal with. Would highly recomend them
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
They overall seem good. I cant guarantee that every other company has better offers than what i am getting now. I feel im paying a reasonable amount and im getting all the protection i need.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Liberty Mutual's policy offerings are varied compared to other insurance companies. I have lots of choices and options and can customize my policy based on my unique needs.
Date: September 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I found Liberty Mutual to be very helpful when I filed a claim. They were quick to answer questions and direct me to the right department. On a scale of 1 to 5 I would rate them a 4.
Date: September 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have personally never interacted with Liberty Mutual. It was the insurance company that my husband already had, at a great discounted rate through his alumni affiliation.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium was substantially lower than the previous company with the same deductible. Essentially I got better coverage with a cheaper premium!
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The rate and my monthly payment is I would not leave them for nothing in the world I been with them for a very long time
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I feel like they offer the same options as other carriers, but they are far less expensive and have a different model.
Date: September 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have never filed a claim with my home insurance company in over twenty years, and they never check in with me to review my coverage.
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Any time I call and need assistance they are helpful and very knowledgably. I don't call them often but when I moved and need assistance they were great.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My Liberty Mutual policy offerings greatly outweighs my previous policy. I got pretty much the same policy but for half the price.I am very pleased with my choice of Liberty Mutual.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance policy covers about the same as my previous policy. The difference is the pricing. My current home insurance company saves me about one hundred dollars every month.
Date: June 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My home insurance skyrocketed when I moved to Florida, mostly because none of the big insurance carriers will do any business in Florida, so our choices are severely limited to bad and worse. It's really rough here.
Date: May 28, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My policy covers my main dwelling, attached structures (carport, mother in law suite, etc) and a detached garage and barn.
Date: May 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I have only had to interact with them once, and they were very efficient in communication. They also haven't increased my premium after I filed a claim.
Date: April 06, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
I don't really rely on the website or app to do most of my dealings. I would rather deal with a regular person. The website asks too many personal questions for me to feel comfortable. The app is just too hard for me to use. I would rather talk to a real person.
Date: March 24, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
All of the necessary things are covered. Except for so-called acts of God. Flooding is not covered if it is below ground level. But the entire house the inside of the house the structures outside of the house plus medical payments for people that are hurt on the property. Also the outbuildings, shed and pool house. Are covered. Plumbing and electrical and heating and cooling but not air-conditioning systems.
Date: March 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
It's just middle-of-the-road. Oftentimes the weight is very long. Many times you could be on hold for 45 minutes or more. Sometimes the customer service people are hard to understand because English is their second language. And so this makes the phone call take longer. But I do think they are trying to help, and usually, an issuer question can be resolved if I have the time to put into it.
Date: October 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I am unsure of other insurance coverage premiums, however mine is relatively low. they also offer discounts on premiums when you bundle different types of inurances.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I enjoy how knowledgeable the staff asre when I do need something and place a call. On the other hand, they can keep me on hold along time.
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like the site I have never used the mobile site though but the actually site works great and is easy to navigate,
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It's a good price point it's about on par with the national average if I remember right, or it was at the time so I went with them because of the customer service.
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared to other insurance companies my insurance premium is low. Others granted me more coverage than I needed, and were at a higher cost.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have compared it to other companies and find it to be comparable. Also, I combine the Home owners insurance with the car insurance and get a discount.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
likes
its good know the details about insurance details
to study about the company clearly
dislikes
loading too much of contents in the app
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It is general call service type service. Nothing unusual compared to other services I have dealt with so far with my house.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is fine. On the other hand the app is very clunky and does not work some of the time.
Date: September 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
i like the customer service response in this company very likely and also in the company executives are very good and nice to talk with them.
in the telephonic representatives are little bad on conversation they are conveying a thing clearly
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
customer support is very good with representatives in the company so interactions is very better in the company.
communication is very good with representatives except telephonic
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
Excellent customer service I always get my questions answered in a timely manner and when I call I don't wait very long on hold which is a plus.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My home is covered for fire, storm damage, theft, and flooding.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have tried to contact them before and had a hard time getting someone to answer a question initially. I then needed to get a manager involved.
Date: August 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction is normally minimal. The once in 10 year experience was ok. But again I needed to get a call center manager invloved.
Date: August 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
There is good coverage and my cost for the policy is reasonable. If my policy were to go up significantly, I would seek a different insurance provider.
Date: July 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
it covers physical or external damages
it also covers 4 persons health insurance also
and also electrical appliances also
Date: March 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
it claims the more amount
it offers the more benefits
it responses the service to the customer point in any place
and some other benefits also covered by the company
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication overall has been good I have had one issue but that was over a 11 dollar charge and it was taken care of and I was told why,
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
My insurance companies web site is pretty plain. Honestly it is an insurance web site. I would not normally even visit it. If I need to talk to my insurance company I will call someone as it will be pretty important.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium goes up every year whether or not I have filed a claim. I have no idea why this happens and no one will explain it to me. It is frustrating.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My homeowner's insurance only covers my dwelling right now because of Hurricane Matthew damage. I am looking to upgrade my insurance in a year or so.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They responded quickly when I had to file a claim last year, explaining that the policy did not include coverage for water damage due to rising water.
Date: September 20, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
They always communicate effectively. Be it through snail mail or email they have always sent the correct information over in a timely manner.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Compared to other home insurance company I think that the one I have now is the best
Date: September 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
My company is very easy to get in contact with and will respond promptly to any request you might have of them.
Date: September 05, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
They try to stay contact with you in any way that they can
Date: August 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
What I like about the companies customer service is that they are kind to everyone
Date: August 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I haven’t really had to use customer service much yet but I have been extremely satisfied with what little I have used them.
Date: August 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Agents seem uninformed on how their policy prices are derived. They are great at reading information off of a computer but nothing further.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
For the amount and types of coverage, I would say the price is reasonable for an older home and the area. I will be getting flood coverage this year.
Date: August 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My premium is a whole lot cheaper than it would be with any other company. They gave me an affordable premium when other companies wouldn’t.
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
the premium is affordable and can be paid in installment compared to the other insurance companies for the same coverage
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
My homeowner's companies website is very simple an easy to use with not a lot of hoops to jump through to make my payment.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like interaction/communication of your insurance company since they update us on all happenings and new products
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
what I dislike about the company website that it doesn't describe all the products in details
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
What I really like about the home insurance app is that is fast and quick
Date: July 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
what I dislike about the company's customer service is that sometimes they are not picking calls
I like their services
Date: June 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It's okay for getting in contact with them by setting up an account online in order to be able to file a claim or change coverage. Their website provides their address and phone number if I need to speak with someone or send a letter or documents. I was disappointed when I found out they excluded flood coverage due to rising water from levee breaches last year.
Date: June 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I spoke with them by phone and mail, which they responded by mail with documentation of the clause in the policy excluding the water damage.
Date: May 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
From what I understand my policy covers home, auto, flood, personal property hazard, and liability. I believe it is a complete package.
Date: March 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
the insurance covers in case of theft or fire in my home
Date: January 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I do not like my insurance at all. I do not understand how they derive the price they charge when I have asked the agent has said he or she does not know it's just what the computer says. The website and mobile app's do not break down this information either.
Date: June 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
our premium was very high, in my opinion, besides this was our the only option that we had
Date: June 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
they communication was very easy and very fast, they called and email to ensure that we got all the information
Date: June 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
the website was very easy to use and fast, when we needed to plan and file a claim it was very easy
Date: September 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
I have a basic coverage insurance plan that includes break in damage, broken glass damage, fire damage, and vandalism damage.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
the communication is fine, I only have to renew my policy every year and pay for it, so that always goes smoothly.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are out for your money and don't seem to be concerned at all about providing stability in service and pricing.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I think that the premium is similar to other companies for the same coverage. The company seems to have competitive rates in our area as they have a large customer base.
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The entire dwelling is covered from damage to being completely rebuilt. Also, the contents of the home are covered. Then the outside buildings such as storage sheds are covered as well.
Date: September 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
The problem that I have had in the past in dealing with the customer service department is that they are unable to help me with my policy. They tell me that I must get in touch with my local agent in order to find out details of my policy or to make any changes. The only thing that they can help me with is payments and giving me the agent's phone number.
Date: September 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I like that the customer service is professional and polite. I dislike that they can not help me with my policy. They always tell me to contact my local agent.
Date: August 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think that my premium is excessively high compared to other insurance companies. I have spoken to friends and family members who tell me that they have a much lower premium than I do. One woman just bought a brand new home and her premium is a fraction of what I pay for my older home and both of our homes are the same size.
I like that it seems very clean and professional. I do not like that it is hard to find items that you are looking for. There are no filters for making a payment so you have to put it a complete URL with payment option on it in your search bar to access that payment screen. I also do not like that that payment screen lacks some information on it such as options for paying late.
Date: August 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The coverage keeps going up. There doesn't seem to be a point of stability, I'm so sick of them raising their rates.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that I am able to pay my bill online. It makes it much more convenient. I also like that the site has information about the company on it. What I dislike is that I can't find out any information about my policy other than amount owed.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It is unusable. It's basically an information website, as far as looking at my policy or usefulness there is not any at all.
Date: June 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I do not visit a website for my insurance company. I receive paper mailed documents to my post office box, and only read that.
Date: May 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I hope to change insurance providers soon. I haven't enjoyed any of my interaction with my insurance company.
Date: May 15, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I like the amount of interaction that I have with the company. They do not send out to many mailings and the mailing they do send out are short and to the point.
Date: May 06, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I have not filed with this insurance, as I have not needed to. I cannot answer how the customer service is.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They have very good communication about the company as a whole. They send out magazines and letters updating customers about how the company is doing and what is happening with it. The bad side is that they lack communication on your policy. My rate is increased every year with a note simply stating that I have been underinsured. They give no other explanations or options. They also do not inform of rate increases in a timely manner.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Where I live, I only have two insurance options available. The difference in price is only around $20 per year.
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
the premimum coverage in a company is according to the amout they sing
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
While comparing to other home insurance concern Alfa is too best to claim for all the category people in the surrounding And the procedure is also very easy to do
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The home insurance company are helps to find and buy a home or built a new home .so that the peoples are happy to apply a insurance on company
Date: September 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
Every time i have called them, they have immediately taken care of any home issues that I've had. I am extremely satisfied with the service I've received. here is only one problem I've even heard of concerning Alfa.
Date: September 06, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I haven't check my home insurance policy against others in many, many years. I should probably do this in the near future. When we originally took the policy out, they were reasonable.
Date: June 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
This offers you an excellent policy, it is more effective in what I have heard and what I have experienced
Date: June 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Sometimes the page becomes heavy and sometimes it is not the fastest
Date: May 29, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium is very low. I shopped around and was able to bundle coverage to give me a better discount.
Date: April 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like the fact that they are so caring and concerned any time there is an issue. They will go above and beyond to get you what you need and then check up to make sure you are satisfied.
Date: March 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My coverage will produce all the dwellings on the inside of the house, plus the garage, cars, and any other items on the property
Date: December 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Sometimes I have to wait longer than usual, but the good thing is that when it arrives, everything is good and without problems
Date: September 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
No website that I know of. Deal directly with an insurance agent. Condo so the association takes care of the outside, my insurance is for valuables inside and structure repair inside if needed.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Cover any damage, both drastic or simple that occurs in my home. From a broken pipe to damages caused by natural disasters.
Date: September 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
What I like is the seriousness and responsibility of the company, whenever a problem occurs in my home, they resolve it very quickly.
Date: September 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Only been with them for a year but the initial setup went smooth and all my dealings with them have been great. Now working on the second year and they sent new policy out on time and to my mortgage company without an issue.
Date: September 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Compared to other companies, the materials and work tools of this, are much better and also much more modern.
Date: August 31, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
No dealings with customer service yet. Only with the agent. No claims or problems to talk with them yet. The agent has been pleasant and handles all my issues without complaint.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that they are very responsible people, that they work with prepared and professional people, and that they carry out their work very quickly and efficiently.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Shopped it through an agent so all other companies were given the chance to bid. I also asked my previous company who refused to bid on a condo.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I like that they are very cordial with their clients, they are always directed towards people with a lot of education and respect.
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Metlife insurance company insurance company offers are disclosing our website. There fore i don,t go there office. So we i will check my mail or there websites. The company offers was very attractive offers.
Date: September 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am always satisfied in their service. Their premium amount is less than other insurance company premium amounts. Then i have save per year few amount for their service.
Date: June 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
They are the cheapest policy that I could find, but I still feel like we are paying way too much for insurance. It is ridiculous to pay 2000 a year.
Date: March 28, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have everything covered: possessions, earchquake, natural disasters, tornados, flooding. The interior furniture and house are all covered in the policy.
Date: February 25, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
When it comes to servicing customers, Metlife ranks impressively. Metlife customers enjoyed its timely payouts and claims-filing experience.
Date: February 24, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
When it comes to mobile app and website services of the company, it is not that easy or reliable.
One should always wait or waste much time to get connected with the service providers.
Date: February 24, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
With guaranteed replacement coverage, MetLife will pay the full cost to replace our home.
In a worst-case scenario, that extra coverage can make a real difference.
Date: February 19, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
The communication system is that of a one which is very average compared to the others.
The interactions of the service providers are very less interactive and less effective.
Date: February 16, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
MetLife policy guarantees the full cost of replacement. Other providers typically only offer extended replacement cost coverage.
Date: February 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the MetLife customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: February 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the website because it is clear, easy to navigate, and free from third party advertisements that would take up the page with non-sense.
Date: February 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the communication at the company because they send me information about everything. This could include new products / services , information about my plan, changes, and more.
Date: December 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I only go on it to pay. I have never had a claim. It is user-friendly to pay bills on.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I have not generally interacted with the company in a way other than to change providers to my current company. The interaction was on my terms and in a method that is convenient for me, which is good.
Date: August 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have not generally interacted with the customer service in a way other than to change providers to my current company. The person was very helpful in describing the policy and what would be covered
The home policy to which I am subscribed provides the following coverage: home dwelling coverage, loss of use coverage, and coverage for other structures on the property
Date: January 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I recently switched to my current provider and I am receiving a much higher level of coverage, with a lower deductible for 5% more premium cost per year. It is a much better service than my prior insurer.
Date: January 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The mobile website for my insurance company is very easy to use and provides all of the requisite information that I generally would be searching for. It is easy to find my policy and to figure out how to file a claim online.
Date: October 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We have been with State Auto for years. Not that we've had many claims over the years, but when we have, the company has been quick to help.I do not have one negative thing to say!
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My home insurance offer seems to be better now than when I was with all State Auto Insurance. Don't mind having a lower rate than what I'm currently paying now.
Date: September 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Have been with State Auto Insurance since 2008 and I have received nothing ,but superb response each time I contact their customer service with any problem that I may have.
Date: June 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have not had to use the customer service for my home insurance, but the service for the auto insurance is pretty decent. They are quick to reply and helpful. I would imagine the same would be true for the home insurance side.
Date: June 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am mostly satisfied with the premium. It would be great if it was cheaper, but it is paid from my escrow account and I rarely deal with it.
Date: January 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I haven't had to file a claim on the website, but I use it for my auto insurance and it is not user-friendly. It is hard to find where you need to go to pay your bill and to find coverage information. I would imagine that the home insurance side would be the same.
Date: November 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Insurance covers loss of any part of our home, including what is on the inside. It is also insured against trees falling on it and against flood damage.
Date: November 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Dwellings - exterior damage from natural occurrences ie, roof, siding, windows, interior damage such as fire, water damage.
Date: November 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I dislike the company's website because it is very limited. It only provides general information and an ability to pay your bill. You are not able to log in with a username and password to see your account, coverage, and statements.
Date: October 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Dwelling, other structures, personal property, loss of use, personal liability, medical payments, foundation, water backup, water damage, windstorm or hail
Date: October 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The only interaction I've had with this is through my insurance agent, who I get along with very well. I trust his knowledge and instincts in offer me the best the business has to offer.
Date: July 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I like that it is easy to navigate to the areas I need to get to. I like that it is simple and concise without extra, unneeded information. I like that it is easy to follow instructions.
Date: July 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I was paying almost $2000 annual premium due to the age of my house. This is the least I've paid for owning my house.
Date: May 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like that my rep got back with me immediately and that they communicated in the style that it most convenient for me.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I like that the company is incredibly friendly and easy to speak with. I like that they are knowledgeable and make you feel at ease.
Date: October 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I've had nationwide since i first bought my house and they have been amazing for me. They've always been receptive to any my quetsions, and i feel they are worth the money.
Date: October 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The only downside is that we have a higher deductible than the other companies were offerering but overall I think we made the best decision.
Date: October 07, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I reduced my premium by switching to this company although I think the premium is still more than what I get out of it since I do get piece of mind but at a price
Date: October 06, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
i feel like nationwide provided me with the perfect information in regards to my deductible and also my premium, im pretty much covered way more than if i was with another insurance
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our offering is comparable to offerings with different companies. I am overall satisfied with the policy and what it offers.
Date: September 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
We've had to use the service a few times, service was good except sometimes you get a person who doesn't speak english exceptionally well. The wait time to recieve service could be better also.
Date: April 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I haven't had to interact with the company much but when I have the staff has been very knowledgeable and helpful.
Date: March 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Unfortunately, I have not considered switching companies until recently. My premium has gone up steadily for the past couple of years. I cannot really compare to anyone else because I have not looked.
Date: September 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I'm super happy with the services I've received to date. I've yet to have a bad experience.
Date: September 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
My homeowner's premium for fire and thief is alright. I have to have wind insurance and that is very expensive-more than my property taxes.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The website and app for this company are very easy to navigate. Everything I need is available within one or two clicks of a button.
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The folks at my company are always super helpful and friendly. I've never had a bad experience.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I've very satisfied with my premium. So satisfied that I've never thought of looking elsewhere for coverage.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I am satisified with my premium and deductible and think it is a fair rate when compared to other companies within the insurance sector.
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our policy offerings are typical compared to other insurance providers. They have many options that you can add and the price is pretty great. We have flood insurance and all other necessities.
Date: September 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premiums are on the lower end compared to other companies who cover in this area.The deductibles offered are in line with the other insurance companies in this area. I am very satisfied.
Date: June 28, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
There has not been any communication with my insurance company. I have only had this policy for a year. I plan to set up coverage this month and look at a new policy.
Date: April 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service is quite OK, as they do keep the customer on hold for a long time and they always send the wrong information when I request.
Date: January 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I have not looked at comparisons yet as I purchased this under time pressure from my existing rental insurance company. I plan to do so this month. I hope to find a cheaper insurance policy.
Date: December 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
the company website doesn't say where to download the insurance card as I have both auto and home insurance included. It was so confusing to see where the website takes me. Even the mobile app does the same as the website. Overall I was not satisfied with these two.
Date: November 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have never visited the website. My insurance company is selected by my local agent.
Date: October 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I never really have to use the website, money is taken out of my account directly. I have used the app once, it was very smooth and was easy to take pictures of my accident and submit the to the insurance adjuster.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I was initially not satisfied as the mobile app was not user-friendly. The website is a huge improvement though.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am very satisfied with the customer service. The support was helpful in navigating the website and offering many discounts
Date: May 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Overall, the interaction/communication is pretty good. I feel that may I often get too much mail correspondence at times.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I am very satisfied with the premium. It was lower than all other companies that I had queried when shopping.
Date: October 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Dwelling coverage other structure coverage personal property coverage loss of use coverage liability coverage and medical expense coverage.
Date: October 03, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
My home policy covers fire, storm damage like wind but no flood insurance and also we have a thing in there that covers theft and other property damage like trees falling on the roof.
Date: September 23, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I do not like that when interacting with someone new in the company does not have and does not know the information that the company has
Date: September 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like that they have a lot of new information about new products and coverages to ensure
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I think the premium I have is very good because with other companies the premium tends to be more expensive
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have no idea what the premiums are compared to others because I never did a comparison. I just went with a local company because I like having actual people in an actual office to talk to in case I need that option.
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website is easy to use and navigate and you can contact customer services right from the website which is great because I hate phones.
Date: August 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I do not like that sometimes I do not receive a quick response when I call the company and that makes me in a bad mood
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Communication with my insurance company is hassel free because I use their contact form on the website if I have any questions.
Date: May 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I like the part about being able to contact customer service from their website and they answer within 24 hrs (it's usually 12 hrs or less o get a reply tho).
Date: October 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have not had much interaction with Safeco's customer service. The payment is added to our mortgage each month so we haven't needed to call them.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When compared to other service providers, the premium and deductibles at Safeco are a little high, but when you it against the premium services offered by Safeco, it seems negligible.
Date: October 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Premium seems reasonable for size of house. Every years to provide us with recommendations to increase coverage based on projected replacement costs.
Date: October 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Their pricing is what made me switch to them compared to the company I was with and the other companies I called around to. They offered what I wanted at a price I wanted to pay for it.
Date: June 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They will cover the house and my property inside along with payments for loss of use. They also cover other structures like my shed that is located on my property. We also have out wedding ring son our insurance.
Date: May 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is easy to use, but very outdated. The website design looks old. It does not have all the new features like other websites do. I like that I can get information, but it needs to be updated.
Date: May 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service has been good overall. In the beginning, the salesperson after making the sale would not return my calls which were not nice, but I called their customer service number instead and that person was helpful.
Date: May 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have looked around quite a bit and did some comparison pricing on Geico. My biggest issue is that the quotes I got where much cheaper but all 6-month quotes. I knew the rate would explode after 6 months so I did not switch
Date: March 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They send me my policy by mail once a year. Usually, it has no issue so I either pay in full or do the payment plan. I think I usually get a nice discount for prepaying so I do that.
Date: January 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
customer service is great. Every time I have called they took care of the issue over the phone. Even the payment over the phone with a rep they waive the fee. They probably know their website is garbage
Date: September 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I actually haven't had much, other than asking them to survey after IVAN. The man came out while I was at work, and his assessment was reasonable.
Date: September 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
I'm not really sure, got it with the mortgage 14 years ago. As far as I know, it's just the dwelling that is covered.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
We had a claim from a hurricane, literally 3 months after we started the policy. It took awhile to get it covered, and the payment was probably about the same as what we pay in 10 years AND the rate barely went up. It has been very a very steady rate.
Date: December 22, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It did take some time till they came out and inspected, but considering other homeowner's damages and the fact ours was minimal and we could live in the house, it was understandable
Date: October 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
your customer satisfaction score can be calculated by adding up the sum of all scores and dividing the sum by the number of respondents. Customer Satisfaction Score (CSAT) is the most commonly used satisfaction method
Date: October 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible is the biggest thing that drew me to Amica in the first place. They offer very fair value compared to a lot of other companies. I give them a 4.
Date: September 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Farmers is an average insurance company for homeowners policies, but its many discounts make it a good option if you want the lowest premium possible.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It is a simple and streamlined website with no frills. It is easy to navigate and never have trouble.
Date: August 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Amica had the cheapest premiums compared to all other services in my area.
Date: May 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I'd much prefer for the premium to be less but who am I to argue? I pay for the cheapest plan that covers my needs.
Date: January 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It was difficult to find my current agent, and I get the feeling that no one knows me, but I always get what I need.
Date: September 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I like the communication of this company due to the fact that they communicated with us daily while we were working on getting the loan. They would not loan us money until we had insurance.
Date: August 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I enjoy the benefit of using their website to compare my policy to other policies available. As of now, no one else wanted to cover a rural home from 1950.
Date: August 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is great. The worked with us to obtain insurance so we could get a loan on the house. I paid cash for it and needed more money to complete the repairs.
Date: July 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
As of now, this is the only premium we could find. We did not have previous coverage due to moving into a home with out of date electrical in our home.
Date: May 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
We are covered for 75,000 for the dwelling and 25000 for the contents; including fire, water, wind damage. We are not covered for theft.
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
My insurance company is always available when I need them. I feel confident that they will always be there for me.
Date: August 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Living structure, electrical wiring, roofing, garage. This policy does not cover flood or hurricane damage.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I love that fact that I am always able to speak with a live agent whenever I want.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have not compared my insurance with any other companies because everyone I speak to about insurance is usually paying more than me.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have always had great customer service with my insurance company. They are always willing to work with my claims. Especially when our roof had hail damage.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I experienced good service from Esurance when my escrow payment wasn't made by my mortgage company in error. My mortgage was sold to abother company that did not recieve the bill.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
No complaints. Again, I don't contact them very often, but when I do they answer all my questions and never leave me confused.
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Everythings fine. They send me an occasional email, but they don't bug me too much. And that is how it should be.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I don't use the site much. I pay my auto insurance in full every 6 months and my homeowners are escrow, but the couple times i have logged in I've had no issues finding what I'm looking for.
Date: May 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I had Nationwide for the previous 2 years. Their Homeowners was significantly cheaper, but their auto was so much it wasn't worth it. I shopped around quite a bit and Esurance offered me the best bundle deal. I'm not a big fan of insurance in general, so I like the high deductible, low premium insurances. A lot of insurances don't offer the $5000 deductibles
Date: June 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
the vehicle, medical insurance, insurance against accidents, against theft, insurance against natural disasters, death insurance, insurance in case of embargos
Date: June 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like its customer service, the customer service and the services it offers in addition to a few fees and an affordable price for its customers, in addition to covering enough properties as a medical insurance vehicle among many other
Date: May 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
It is a comfortable bonus allows me to make other bill payments due to the convenience of payments in addition to accruable fees to my salary compared to other companies with large fees and...
Date: April 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
its appearance, the options offered by the payment style, the convenience of seeing it from my home, it is fast and reliable, its platform is distributed in a comfortable way to perform any type of search
Date: January 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
are always willing to listen to the customer and resolve concerns about the service offered in addition to having an immediate response to any situation within the service or damage that may be caused
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I have not compared premium rates with other companies because we are currently happy with our coverage and do not plan on changing companies.
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Over the years, I have had to call the company's customer service line and they have been very polite and willing to work with me without any issues.
Date: September 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I do not have any complaints about the insurance company we are currently using. They have always been polite and customer service is great. No complaints here.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I believe what we currently have covered in the policy is fire, property damage, injury, not flooding, wind damage, and property damage.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is very easy to use. To make a payment is quick and to the point. Unfortunately, I always forget the username and password but it's easy to reset through email.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I have never had a problem. I receive mail and email, and whenever I have contacted them I have gotten a prompt reply. I know sometimes a question or message can get lost, and big companies might take a while or never get back to you, but that has never happened to me.
Date: August 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I find their premiums for lower end rentals to be exceptional. I have seven rental houses that they cover, and no complaints. However, more expensive policies are not as good, and I feel they do not provide much more for the cost. You have to pay quite a bit more to get a good policy. In my opinion, the premiums are stacked to favor low or mid tiers homes, more than other home insurance companies.
Date: August 13, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
First off, I like how it loads easily. I have never had problems loading their page. It doesn't use a lot of flash or anything else that slows you down or needs updating. It is uncluttered, and easy to navigate. I feel like the provide enough tools to use to help in whatever you need, and it is easy to get into contact with someone. Everything is spelled out, and even rare problems are described, so you are covered when things go wrong.
Date: May 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am on a first name basis with my agent. She is always available, and very kind and considerate. I feel she genuinely looks out for me, and feels bad when she cannot help. She is the kind of person who would cry along with a family if their house burned down, and be there to help them rebuild. Very caring. I know that I will not be cheated with her as my agent.
Date: December 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like them because they are always in constant communication with us through the mail. They keep us updated on any changes and If we don't mail in our new forms each year to add any changes they always call us to remind us,
Date: December 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The only thing I don't like about their website is our specific policy info for what is covered is not included. I would like to make changes to our policy in their website and the last time I checked that option was not available.
Date: August 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
Their website has a lot of pretty colors and that is extremely eye catching and pleasing. I have not really done a lot of stuff on their site personally.
Date: August 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I did compare my premium a few months ago before the storm came through. My company is actually giving me the best deal right now.
Date: November 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I can't call and get someone on the phone right away. I have to navigate through countless prompts to get to the correct person. Once on the phone, the customer service is great.
