Top Ohio Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Ohio homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Ohio Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The deductible is not all that great at 1000, but the premium is relatively good for the area at around 900. I got a few slightly cheaper quotes, but I tend to trust AllState more than some startup.
Date: October 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I never had to use the premium or deductible for my home insurance so I'd give it a 4.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
They have the best policies ever if you would like to compare with other insurance companies. They try their best to make their customers happy and satisfied with so little deductible.
Date: October 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I really think the customer service of allstate is awesome. they have a mobile app that lets you check on your policy. Also the are availble at any time for a phone call
Date: October 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Allstate home insurance is an excellent choice for most first-time home buyers and homeowners looking for specialized coverag
Date: October 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel like it is probably relatively average compared to the other companies.My deductible is relatively low so I do feel like Allstate has been the best company.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Allstate's deductibles can be high depending on the policy. However, their policies are well within industry standards and highly reasonable compared to their leading competitors.
Date: September 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
To be completely honest I have not shopped around for other insurance carriers very much. Allstate had good prices compared to the couple others I did look at so I figured the rest would be the same.
Date: September 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Our home insurance is a great deal for us because the quality of service and the deals they gave us was in the right place and it is balance to pay for it because we can afford it.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The Allstate Home Insurance company want to upgrade the policy at least bi-yearly which I don't like because if I want any upgrades I will notify them. They also want me to change any other insurance I have with them.
Date: September 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Allstate offered a comprehensive home insurance product that so far has covered all our needs and lines up well versus competitors.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have never had to use this insurance. I pay $10 per month for a service that I do not use. I have never had to use customer service.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
i have had a great experience with this company for the many years ive been involved and would rate the company at a 5 star and rate the customer service at a 5 star
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I've never had an issue as far as customer service goes with Allstate. I'm extremely satified with their service. I rarely have to contact them but when I do, they're always prompt, professional, and friendly.
Date: September 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
My insurance premium and deductible of my insurance policy is reasonable for me and my situation. No issues as my experience has been positive overall.
Date: October 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I find the website too be very easy to use and very easy to navigate. I have not yet used the app.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the fact that their website is easy to navigate. I can find information easily and have never had any issues with it. There is really nothing that I dislike about this company or their website. They have always been straightforward with me and is a reputable company and that is why I decided to go with them in the beginning.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I feel like it's a fair price compared to others. I pay for the Allstate name and also its reputation
Date: October 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
They are quick to answer and show up to assess damages. They call and email all the time. Excellent communication
Date: October 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Actually my decision is based on the long history that the company has as well as its responsibility and attention to claims also I like their rates of costs
Our home insurance covers roof damage, flooding, fires, and also carbon monoxide. I have a really good deductible as well.
Date: September 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They are very knowledgeable and sincere. They always want to help when an issue arises. They are just absolutely wonderful
Date: September 23, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
They are very interactive sometimes a little overactive, but I would rather have an over aggressive company than one I can barely get in contact with.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We always get quick, personal service. We have not made a lot of changes and requests, but when we have they have been taken care of expeditiously.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Until now the communication has been very fluctuous and I have only called the company in a few occasions to consult something in particular I like Allstate
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I found the interactions I've had with this company to be relatively enjoyable. I have had no problems thus far with their customer service, or any other interaction.
Date: September 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I rarely get on the website because my homeowner's insurance is automatically deducted from my mortgage payment and my auto insurance payment is deducted monthly from my checking account.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Allstate's customer service bars none the best in the world. Any claims I have are processed quickly and headache-free.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have personal property protection and it essentially covers personal belongings and pets being lost/harmed. But it only helps pay a partial does not cover completely.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Dwelling covered for fire, debris removal, theft of personal property, wind, hail, water damage (not flood)
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
It was adequate the last time I interacted with them, so I don't really have anything to complain about. I will say maybe they could be speedier.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
great line of communication, easy to talk to insurance agents. they use very easy language for their customers to understand
Date: September 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Fire, flooding and water damage are all covered in my home policy offerings by my home insurance, All State Insurance.
Date: September 13, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
There are other pretty good companies that offer the service but this is the company that my parents use and I have also seen how they have responded to other people in the contingency situation that has been presented to them.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My home insurance covers water damage, personal property, and electronic data recovery (in the event of a power outage).
Date: September 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I believe I pay too much but that's just my personal opinion. If someone would offer me something cheaper or if I came across something way cheaper I would most likely probably switch.
Date: September 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think they are in the ballpark, probably not the lowest. We don't do a lot of shopping. Changing companies isn't always a good idea.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It seems like the website is redesigned on a frequent basis. Every time they do that, things move around and I have to figure out where to access my bill, my policy documents, etc. It's annoying to have to figure out where things are because some marketing person decided the website needed an update.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Allstate communicates great with all of their customers. They are always there to answer any questions you may have and really take the time to care about their clients.
Date: August 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Dwelling coverage helps protect the physical structure of your home, like the walls, roof and any attached decks or garages. Another type of coverage is Other Structures protection for additional buildings on your property such as sheds or detached garages.
Personal property coverage can help protect the items in your home, like your furniture. Your belongings are likely worth much more than you might think, and if they're damaged or lost, personal property coverage could help you cover the cost of replacing them.
Family liability protection can help if you or one of your family members is found legally responsible for another person's injuries or damage to someone else's property.
Date: August 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
They talk to us in real words, not insurance-speak. They seem interested in helping us and saving us money.
Date: August 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
We can simply call and make requests. I have also been able to send them electronic documents with no problems.
Date: August 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I think compared to a lot of other companies all state comes in pretty cheap, they saved me at least three hundred dollars if not more
so nothing bad here
Date: August 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I consider my premium to be a decent price compared to competitors. I wanted to focus on specific coverage for hurricane damages being that I live in South Florida with my current premium I am satisfied.
Date: August 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
pretty much everything is covered from the basement to the roof and everything on my property is completly covered even the driveway
Date: August 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
there really isn't anything I dislike about their customer service. personally speaking I have no experienced a bad encounter when speaking with a customer rep
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I normally do not have to call them much but when I do that resolve my issues.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I don't have much knowledge about other company's premiums, however, I feel Allstate has a fairly good price given the range of coverage.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Good and very nice and respectful. There to help when you have questions and need to have them come and check a claim that you make.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have had very few claims in the time I've been covered by Allstate. When I have, their customer service has been great
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like it because it is an easily accessible platform and I can review it whenever I want from my cell phone or from my personal computer, there I can check the status of claims and outstanding debts with the company
Date: August 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It is a pretty quality website. It is easy to navigate and all the info you would need is fairly easily accessible.
Date: August 08, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
Haven't used it, but I am sure they have one. Everyone has one. Guess I need to check it out.
Date: August 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
Very good, but it seems they don't answer the phone. It will take them a few hours to call back, but they are nice and friendly.
Date: August 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I haven't compared other company's premiums lately, but I feel fairly confident that ours is competitive.
Date: August 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Like most companies, there is a lack of information available. This can be attributed to different rates for different situations, but many times people want to get an idea before they pick up the phone or walk into an office.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I find the customer service to be very satisfactory. When I had questions about my coverage, they were very quick to clear everything up for me - and it was not a hassle at all.
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It's alright nothing special to be honest, but I will say I have never had any server problems and it always works when I visit.
Date: August 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I feel like the premium of my current home insurance, All State, is pretty much the same in compared to other home insurance premiums. I did not really "shop around" much for home insurance, my land lord recommended All State so we went with it.
Date: July 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have called to try and discuss discounts or lowering my rate and they never seem like they have time. They take a few minutes and always say oh no you are getting all the discounts you can have
Date: July 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I have never had a conversation with anybody from the insurance company regarding my homeowner's insurance since I purchased the policy. They have never contacted me to discuss anything, I receive my policy and billing information in the mail
Date: July 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
It's a lot cheaper here than where I could get it at other places. It still wouldn't be cheaper to get my cars in the bundle either.
Date: July 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I believe Allstate has very good customer service. Thankfully I havent had to contact them much but being that they are such a big company they are able to meet any demand.
Date: June 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like the company's website because I am able to go online and do whatever I need to do with my policies. Also, if I lose or misplace my cards. I can get a digital copy.
Date: June 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Nothing. They were pretty professional for the most part but I have done too much interaction or communication but from what I gathered there really wasn't much to dislike.
Date: May 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have been with the same agent for auto & home for my entire adult life. I have never shopped around for home coverage. When I shopped around for auto (prior to buying a house), no one could beat the rate/coverage I was getting through Allstate, so I quit looking around after a while.
Date: May 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium that I receive from Allstate is excellent and below any rate that I would get from another insurance company.
Date: May 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
very clean and sleek design. very easy for the user to manage and also navigate throughout the app. Your policy information is very easily accessible and well desisgned
Date: May 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
We currently have a lot of products purchased all under our home insurance policy. We have fire, flood and storm coverage at a great all inclusive rate. Allstate is also very reasonable in pricing their policy premiums
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I never really shopped around for other home insurance companies before deciding to go with Allstate. They were actually the ones located closest to me, & my mother in law who lived in the home previously went through them also so it was based more on word of mouth. I imagine however that the premium would be pretty much consistent with those of other companies in the area.
Date: May 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
Every once in a while they start pushing stuff at me. My agent learned years ago not to do that. He understands I will contact him if I need something or have a question.
Date: May 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I feel like my company's customer service is overall very good. Whenever I have a question or concern, I always call and it is usually resolved very easily and quickly. I've never had any issues so overall I would say their customer service is great.
Date: March 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like how I can go see when they are going to take the payment out. Also, I can claim online for an incident and view old claims that I had.
Date: March 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like how easy it is to access the Allstate mobile app. All the information I need is there and I am able to reach a rep from the company via the app.
Date: January 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
because it's very easy to use and it's very self-explanatory. I can get help whenever I want or need
Date: December 26, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
After initially setting up my policy, the agent made sure to contact me at least 3 times to make sure I was satisfied and to ask me if I had any other questions. I found this to be extremely professional of them, and I was very pleased with their courtesy.
Date: December 24, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I feel like overall any interaction I have had with All State Insurance has been great. I do not have anything bad to say about them really, I have had a pretty pleasant experience with them over the last 5 years.
Date: November 28, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are very responsive, informative, and prompt. They don't make you feel bad about filing a claim.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
The house is included, along with anything attached to the residence. The property itself is also covered, such as the driveway. Medical payments are included in incidents if someone were to get injured on my property.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The insurance agent I initially set my policy up with, was extremely polite & welcoming. I had absolutely no complaints 4 yrs ago, & I still haven't had any. However, I have never had to call the actual company for anything, so I can not offer my opinion on their actual phone support.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I really like the fact that any time I need to pay my bill I can log on easily and pay or I can also print out all of my documents and ID cards if necessary from the website this helps a lot
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I have nothing to like or dislike about my company's website or mobile app because I do not really use either of them but I know they offer both.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I trust and believe my insurance carrier is one of the best.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication with my insurance company is not so good as far as following up with customers about claims.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I don't think Allstate has good rates, I was forced to change over to them when I bought this house because of it has a wood stove and State Farm had decided to no longer cover wood stoves. My premiums would always go down with State Farm and now they always go up with Allstate
Date: October 26, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
other types of insurance policies generally apply each time you make a claim
Date: October 26, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They have been there for me through the best of times and unfortunately the worst of times. I have had 2 home owners insurance claims in my adult life and both were fully covered by them. The deductible is very low.
Date: October 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I have a higher premium the deductible is low and not as much as others. I have never had to use it yet and hope I will never have to in the future.
Date: October 24, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I feel the premiums are high, I received a deduction for my car insurance by having a home owners policy. As I have stated before no one has ever talke to me about my home owners policy
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I like my insurance. I'm extremely impressed. I love the prices and how it drops from me being a good customer. I would not change my insurance if I had a choice.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I did not compare pricing to other companies because I went with what my broker suggested. My broker suggested State Farm because I do my auto insurance through them so bundling them together gave me a better price.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The deductible is similar to other companies so overall it is not a bad or good thing it is just there.
Date: October 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It always feels like we pay more on the premium but then when comparing prices we save money in the long run. When our electronics were hit and we made a claim we did talk to family and friends.
Date: October 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think I have one of the best and cheapest deductibles out on the market so I'm extremely satisfied with my company.
Date: October 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
State Farm has amazing customer service.He has been my agent since I was 18 and he makes me feel like he personally knows my file and remembers important information about my cars and policies.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have a higher deductible, but because I see no real threat to this insurance that I would use it very often if at all. I set my service up this way.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
This is our first home and I feel like our insurance covers our needs, but I have nothing else to compare it to. All I know is when I needed a roof repair they paid to have the entire roof replaced.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have seen other companies on TV offer way better offers. I have also seen other companies on website advertisements offer better policies for less, though I do not know if they are telling the truth or not.
Date: September 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
State Farm has always given me great service. They give me any information that I need about my policy right away. I was confused about some policy changes and they were able to explain them to me.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The policy offerings are in the same line as other companies. The premiums are low and the coverage provided is great, especially with the multiple lines discounts it is very affordable.
Date: May 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
the customer experience through them is phenomenal they go above and beyond any expectations, you could ever imagine.
Date: May 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I love that I am never left in the dark with anything with them. I am always the first to know of any changes or updates.
Date: May 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
They were very fast in responding to my roof issues due to weather and paid promptly.
Date: April 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
If there is damage to the home due to weather, accidents, etc. they would repair/replace anything inside.
Date: April 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
It is very easy to navigate and find things that I am looking for information on. I am able to access my policy fairly easy and make payments online.
Date: December 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I really don't have a lot of communication with them as of yet. I only had one issue with my roof and that was handled very well.
Date: December 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like the easy use of the website for my home insurance but I don't like that I have to log in every time i use multiple passwords and forget which one goes to my home insurance.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I don't think it is user-friendly and it's very difficult to navigate and locate what I am looking for.
Date: October 01, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
We love the customer service, thats why we ar eok with the higher price. Our agent has always been personal and even the 800 number has been friendly and helpful.
Date: September 29, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
My communications with State Farm have always been top notch and always been professional. State Farm has always answered my questions and provided me the best answers and information they could.
Date: September 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service depends on whom you talk to in the agent's office, and who your agent is. We've had some bad experience in the past when they cancelled the insurance on the wrong car- even though they had the title given to them for the policy that was supposed to be cancelled!
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
Well like i said i like that they are personal with you. I like that i can call whenever and i like that i always feel valued after an interaction.
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
Communication is one of Allstate's highlights. The staff keeps me up to date with every major thing they do. I am always in the loop and never blindsided by anything.
Date: September 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium compared to the other insurance companies for the same coverages is comparatively better rate and the premium I pay is lower than what I would pay elsewhere which is why I've done it.
Date: September 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
The communication with state farm employees are always civil and they help me with all my questions when i call. I have never had and rude interactions.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The rep that helped me get my policy together was very helpful.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like very much to interact with sales promoters, they are nice and friendly people, their offices are well distributed and their highly qualified staff
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
excellent service I have no complaints I like to go to their offices I feel at home, always bring something for the sales promoters.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Its fast easy it always works, can't go wrong with that. Although lately there have been a lpt of updates so that can be annoying.
Date: September 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The customer service has always been very good with State Farm when I have needed them. Even if I need to call after hours, and my agent is not available, they have a call center which is staffed to take my questions. Everyone has always been friendly and helpful.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction and communication is generally good between me and my insurance company. When I do get through the phone game, they are on top of things and quick to address my questions and concerns.
Date: September 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They cover everything for me and I have no worries about them. I feel I am in good hands with them and I am glad a company like them exists.
Date: September 07, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
My policy covers contents, medical payments, jewelry, fur, firearms, my home, my deck, my shed.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My only issue is that I wish we had more offices, particularly offices closer to my home. That being said, there are offices closer to my home than the one that I use as we prefer to go through our particular agent, so I'm not sure how much of a difference that would make.
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The company sends me useless information and tips. What I want is real cost savings. How can I lower my premiums. Car insurance is getting out of hand. With no accidents or speeding tickets and our age you would thinks premiums would go down. That's not the case.
Date: September 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I feel the premium is very fair compared to other insurance companies. Of course it could be lower, but its not too high to begin with.
Date: September 02, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
It is extremely high. I have a friend who has a house that is worth twice as much and his policy is one-thirds of what mine costs.
Date: August 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is easy enough to navigate. I do not like constantly being offered other insurances that I do not need such as life, car.
Date: August 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They always get back to me asap and I am never left hanging on for an answer. I am glad there is a company like this one.
Date: August 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like that I can call or use their website, but I also like how they have agents in my neighborhood and I can actually go to their office with problems.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I know I can get cheaper insurance but the name isn't as good. Really what I am paying for is the company name because it is well known.
Date: August 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
What I like about the company's website/mobile app is that it is very simple to use and user-friendly for the people and I like to use it for that very reason--its simplicity.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Fire, lightning, Certain water damage, Theft, explosion, falling objects, impact by aircraft or land vehicle, riot, water, smoke, windstorm, hail, vandalism, theft, transportation of personal property, electricity, accidental glass breakage and collapse due to weight of snow, ice or sleet.
Date: August 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium paid is about the same or less for a comparable coverage with another company (we get quotes annually).. We could pay less with somebody else, but it would be for an inferior policy.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The company customer service I have no complaints about. The actual insurance rep is unfriendly. It wasn't always like that. When I call to have him look at how I can save money he offers no good solutions.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium we have is satisfactory, and we have shopped around to about 10 other insurance companies and the rate we have is the lowest. We bundle with our auto insurance, so that saves us a bit of money.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Compared to other home insurers I feel the premium is right on average. Also, a reputable company which helps in my decision to chose them.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Im not on state farms premium coverage but i have heard good things and may go on it soon.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
All my insurance is with this company. They should be checking at least once a year for cost savings for me. Instead my payments go up every year.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Im not sure how the premium at state farm is compared to other companies but i do know i enjoy being insured by state farm.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
is a very secure platform and with the appropriate information about the services offered, I use it every time I have any questions about my policy
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The rep called me back when I needed her to quickly.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Other companies do not have the same kind of energy they do. I feel that state farm really puts people first and not their rates.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I dislike that I have to wait on hold for at least 10 minutes whenever I call them. It could be better.
Date: July 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is easy to use and has clear navigation when I go to the home screen of their web page.
Date: June 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
We got an additional policy for a rental home, and the agent did not put me on the policy as an insured homeowner, even though the title is in both the name of me and my husband. It took them about 3 weeks to straighten this out- which is unacceptable in our opinion.
Date: June 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The app is the simplest one I have ever used. I find them to be very open and I also find them to be honest and caring. It is great to have an app that is simple to browse.
Date: June 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I like how much they give to people. They are always there to talk and they make me feel very good about the process.
Date: June 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I find the website a little busy for my taste. its hard to quickly find what information I'm looking for.
Date: June 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
What can I say, its a little bit more pricey for the insucance coverage we get. But we pay for the customer service is which amazing so we dont mind the extra cost.
Date: May 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I did a lot of research to go with a company and go over insurance with respect to home insurance, the information I found more accessible compared to other companies allows people to be more sure of knowing what they are buying
Date: May 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The app for State Farm is somewhat simple to use, but it loads slowly and offers limited information. I do like that it shows a copy of my card of my policy in a pdf format, that is very helpful. I would like for the app to show payments and history
Date: May 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
We have earthquake insurance and also replacement cost coverage for our home. We have a class 5 policy- which is the best policy available. Not many other companies offer earthquake insurance for homeowners.
Date: May 11, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
a comprehensive insurance offers me a great coverage on the most frequent problems regarding the damages that I have at home and I feel satisfied with my insurance policy
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
BAllied Insurancecally everything except for flood insurance which is the one we really need being in a flood zone and all.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have flood, fire, break coverage. I do not have earthquake, tornado or hurricane insurance undercover but because of where I live i dont need to worry about those things.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My insurance provider cover's dwelling pays for damages to my house or other structure, loss of use, and medical payments.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
We can view our policies online, see the claim history, and see our billing and the payment history for everything we have insured.
I haven't had it that long but it has been good. The setup was solid and the rates were good.
Date: October 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My experience with this insurance has been wonderful, they are very attentive and modified at the time of resorting to them, they are always available
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Overall I have been very satisfied with the company's customer service. I've never experienced long hold times on the phone, and the staff has always been friendly, helpful, and able to resolve my issues.
Date: October 09, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
My Erie Policy deductible is very competitively with other larger companies. I do price check Erie periodically and they are always the best price and do have the best service.I would rate them a 5.
Date: October 07, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I had used GEICO in the past for my home insurance. I never had any claims with GEICO so I cannot speak to that area. I do believe that my premiums are lower with Erie for comparable deductibles.
Date: September 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Erie has being my first and only home insurance company their policy is very ductile and flexible that is why I like them as well, They tend to consider and put your income into consideration
Date: September 20, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I am very happy with the service that I receive from Erie Insurance. The claims that I have filed have been handled quickly and professionally. Even though, I didn't not receive a positive assessment on all the claims.
The premium and deductible with Erie Insurance are comparable to what I have paid in the past with other companies for similar coverage.
Date: September 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
There is no comparison for us,we could find within our budget. Not only are they within our budget but I know we can feel comfortable as in if something were to happen to our home we would be taken care of.
Date: September 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Erie so far has been a good company with which to work. They have met our needs and been responsive to our questions, requirements, etc.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Our premium is comparable to other companies that has the same coverage but i think what it really came down to was having a home office very local to us instead of an online.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Our Policy covers any/all damage to the property. we are not in a flood plain zone but we are in the woods so we have everything covered even outbuildings. so we are currently satisfied with our policy offerings
Date: September 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I believe that my home insurance does not provide anything that is more or less than any other provider. We do get a discounted rate for our home insurance due to having our auto and life with the same company.
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I haven't had to contact customer service at Erie for home insurance specifically. I had to add home insurance through them after picking up car insurance through the company.
Date: June 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They are always friendly and are prompt. They take care of anything we need. Claims are speedy and there isn't a long wait time.
Date: April 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like the communication because there are so many ways I can reach out to them such as phone, email, or live chat. It makes things much easier.
Date: December 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like how easy it is to navigate. I am pleased that I can look at my policy and pay my bill online.
Date: December 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the fact that I can see policy information online and also make payments as well. It is crucial to see that information.
Date: December 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
All things are covered. As listed above. All of our personal possessions and anything that is on our property. They have it all taken care of.
Date: December 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am covered by items such as my garage and the tools within it. If anybody were to get hurt that would also be covered.
Date: November 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
Flood insurance, earthquake coverage. Replacement on all household items, everything in barns and lodging in case home in inhabitable do to various conditions.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The insurance rep has been very informative and helpful in any dealings that I have had. They make sure that I receive timely replies to all communication and are always looking to make the process easier.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have had nothing but good experiences with my company and their customer service. They are friendly and helpful and have answered any questions that I had about my policy.
Date: September 19, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I like that it is easy to find an insurance contact that is close to me. There website is also easy to navigate and I can access my policy any time I need to.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am a staff member therefore I pay a lower premium with Erie insurance than I would with another company.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
They give you the option of how you want to receive your communication which is great.
Date: August 27, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I checked several other insurance companies regarding the same policy standards and Erie's was the same price or cheaper than any other insurance company.
Date: August 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My premium seems to be on par with other people with other insurance that I've spoken to. My cohorts, with same size house and economic level, pay about what I do.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
They don't have an app for Erie insurance to my knowledge but the Erie app in general is great and they are always adding new features
Date: August 01, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I always have to wait for my agent's office hours. I like my agent, but my life is not limited to a 9 to 5 Monday through Friday lifestyle. Corporate needs to be more friendly.
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
The website gives a contact number for the corporate office in an easy to find location. However, it does not tell you they don't want to talk to you. I always have to wait for my agent's office hours.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My policy covers the structure and any injuries that might occur on my premises. It also covers any damages made by fire.
Date: May 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Our home as well as our shed in our yard. All of our belongings are included as well in our home insurance plan.
Date: January 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Home with coverage that would build a new home if something happened, hotel stay during rebuilding is covered, contents, outside storage building, water line coverage, covers disasters except for flood
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Erie is well known for their customer service and to date I have yet to have a problem with them. Their policies are very clear.
Date: October 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The Insurance is good and no issues with insurance and claims so far
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The company offers discounts that I had not been previously aware of with other companies such as a discount based on my wife's occupation as an engineer. We also receive multi-policy discounts and paid in full discounts.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I have been satisfied with the policy offerings with my current insurance provider. They are comparable if not better than other offerings.
Date: October 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
it is a home policy but we have the cars and truck bundled as well as my daughters car
Date: September 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I feel like our agent treats us like family. He is always available to answer questions and gives us his honest opinion on what types of coverage and how much we need.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I have coverage for 350,000$ on the home itself from fire, flood, and natural disaster. It also covers up to 150,000$ of the material/objects inside the home.
Date: September 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The company website is pretty easy to use and self-explanatory, but I do think the account management could be better designed to show payment information before policy information, since that's what people usually check first when logging in.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home policy includes coverage on losses of fire, vandalism, and theft.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like it because it is simple to use. If I need to reach them it is very fast.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that the website and the app on my phone are easy to navigate. The options that I look for when I use the website and the app are clearly marked and understandable.
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
there honestly is not anything that I do not dislike about them
Date: September 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My policy covers has all of the standard coverages (liability, casualty, etc.). Because I live in an area that experiences tornados and occasional flooding, I also have coverage for fire damage, water damage, flooding (separate from regular water damage), and general natural disaster damage.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium is a little higher than anyother insurer I got a quote from, but they also covered more value both for my home and the items inside.``
Date: September 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Premium homeowners insurance covers against losses due to fire, lightning, tornadoes, wind storms, hail, explosions, smoke, vandalism and theft.
Date: August 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I love that when I call my insurer that its usually the same person and they have great customer service skills and make me feel like apart of their family.
Date: August 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like them because when I signed up they were so nice. there always updating me on any new changes.
Date: August 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I feel like they communicate enough for me to get things done. They don't call me all the time but are always there when I need them to answer a question for me.
Date: August 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I covered for home damage and property damage so if anything happens I am good to go
Date: August 08, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I don't get on either one enough to evaluate it completely but when I have gone on it seems a bit confusing.
Date: July 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
So far the customer service has been great. My calls are returned promptly, and the people I've spoken with have been helpful and friendly. When I initially asked about getting a policy with them, they provided me the information I needed without being pushy.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I've had great interactions with my agent, his staff, and the company in general so far. Both calls are emails are returned quickly, and I'm never made to feel as though asking a question of my agent is an imposition. I appreciate their willingness to go above and beyond.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like how they have great customer service but sometimes agents are hard to get in contact with.
Date: May 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
our agent is very personable. I don't like the rates from the company but the agent is nice.
Date: March 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I feel like this was the best rate we were able to get. I feel like our company really worked with us especially since we have been using them for quite some time for auto insurance.
Date: March 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
My premium from Farmers costs about 40% less than a comparable plan from agencies such as State Farm, Nationwide, Allstate, or Liberty Mutual. It is easy to customize payments and make changes (monthly vs. every 6 months, for example).
Date: January 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
the customer service is good. I know our agent and she is great with email. very prompt
Date: December 22, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I haven't compared it to other companies. we moved a couple years ago and the price went up. we meant to look into other companies but we just havent
Date: November 23, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
When filing a claim with my insurer it is usually a hassle, but what insurance is not?
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am not sure about other companies.i have never checked anything else because farmers have been extremely helpful
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
They offer the same as just about anyone else in my area ar a cheaper rate and easier to get ahold of
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They're easy to deal with. Customer service isnt automated and I have a direct line to my agent 24/7
Date: September 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is 60 dollars per month while my deductible is only 700 dollars
Date: October 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The home policy offerings that are covered are the basics and most things in your house with the exception of things like firearms.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We have a second home in Florida, and the premium compares favorably with that premium
Date: September 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The verbal communication with customer service agents at my insurance company is excellent. I don't like that I receive my bill each year less than a week before the deadline to pay though.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Most things are covered. Most things that can be damage. I also cary a home warranty. Roof, Fire and FLood.
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I haven't really compared my insurance premiums to other companies since I just bundle my homeowner's insurance with my car insurance, but it seems really high for a home as low value as mine.
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
We really received no communication from them except our bill and any adjustments and that is fine that's all I need. I think every 6 months I received an email about the change of seasons and what I can do to protect my home from insects and the weather etc.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is helpful and friendly on the phone, which I like a lot. However, I don't like needing to frequently call them each year.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
The website is easily navigated, and it is simple to find individual items of interest
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is so cumbersome to use and log in to. I typically receive my statement/bill in the mail, and I have to call customer service to figure out how to pay using the website every year. They make changes to it but it is still nearly impossible for me to navigate without guidance.
Date: August 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
It has good customer service. I seem to always be able to get someone on the phone. great service!
Date: August 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is outdated and difficult to use. They charge to make online payments and this frustrates me. The website contains the bare minimum and is obviously not a major part of their marketing. I have only use the website a few times and not recently.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
A couple of years back, we had homeowners claim, which they handled very promptly, and very professionally
Date: August 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My customer service rating is based on the two claims that we have made. They responded quickly and an adjuster was out within a few days and we received a check within a week. Any customer issues we've had through customer service on the phone have been handled.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like that the people are nice and informative about my current policy. They always seem to know every question I ask.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The dwelling is covered, as well as contents at full replacement cost
Date: August 03, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I have a very good premium. It is eAllied Insurancely comparable to other companies. and my montly payment is low.
Date: June 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It is commensurate with other insurance companies. I have shopped around and have looked at bundling it with my auto insurance with another online insurance retailer but the difference is just not enough to do. The coverage is decent and we have made a couple of claims and there have been no problems.
Date: March 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
Sometimes the website can be very confusing and I get lost. Sometimes it is hard to find the information i require. Sometimes it seems to be down.
Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Married
Communication
Our insurance carrier is very prompt in their response to an inquiry, and if the need to callback they do it very promptly
Date: October 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
It's not the best customer service, but it's not the worst either. They are always available, but they don't always give you answers.
Date: October 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My deductible is comparable with any other insurance company I have check out. The premiums are cheaper.
Date: October 15, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The policy premium is a good value, including our umbrella policy. Our deductible is the same as our previous insurer.
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Our deductible is 1000. It covers out house for double the amount it's worth and that to me is great! It covers the house, and all outside structures as well as vehicles.
Date: October 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I've had them for years and I have never had any problems.
Date: October 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible is average compared to other companies. There may be cheaper options available elsewhere but not where i live.
Date: October 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
the only experience has been starting a policy with Auto Owners a month ago. Very cooperative thus far and have cheaper rates than previous. Also opened an auto and Umbrella policy without complication.
Date: September 09, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We have been with Auto-Owners for 35 years and trust the company. We have experienced great customer service over the years and would recommend this company.
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have been with Auto Owners for all of my insurance needs for many many years.I am extremely satisfied with them. Although I have not had any needs for claim filing, anytime I have contacted by agent about concerns
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium is fairly good compared to the amount of high coverage and high value of my coverage items. Every quote that I have gotten from other providers have been at a higher cost.
Date: September 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Auto-Owners offers a good, solid policy along with the ability to add special coverages such as riders for computers, jewelry or even Earthquake coverage.
Date: February 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
There really isn't anything that i dislike about the communication. I sometimes get flyers in the mail about other coverage and that can be annoying, I hate junk mail, but other than that, the communication has been good.
Date: February 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
i think that the company I have is pretty comparable, I haven't had to make a claim, thankfully, so I don't have to worry about that part of the company yet.
Date: February 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I have sewer, fire, basic coverage except I also included my sump pump in case of a flood or if it malfunctions
Date: September 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
We have not filed a claim nor have we had any billing issues to resolve with the company. Therefore, we have little experience on which to base a value judgment about the communication with the company. We don't expect much in the way of communication in the absence of such issues.
Date: September 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like the company's website because it is fairly easy to navigate. I can check the premium and when the due date is and can also pay my premium for that website.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
As far as I know, the company does not have a mobile app, which would be useful. The company's website is quite basic and not feature-rich. A more robust website would be helpful, particularly in terms of having a resource for remembering policy limits and coverage.
Date: July 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Coverage includes the basic dwelling, contents and personal items, medical bills for injuries due to accidents which occur on the property, personal liability, loss of use.
Date: May 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
We have little experience with customer service as we have never filed a claim against the policy, nor have we had any billing issues to resolve.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is far less than State Farm Insurance, our previous insurer. We switched to Auto-Owners a couple of years ago and were able to cut premiums by about 50%.
Date: October 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Based on my research, the insurance co I chose had the best or competitive pricing to other companies. They also offered reasonable deductibles.
Date: October 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I would say that progressive has treated me well, always listening to my concerns and answering questions completely. I'd rate it a 4
Date: October 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I do not know what the deductible amount is on my policy or on other home insurance companies deductibles
Date: October 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
they are acutally pretty good. I think they provide good rates. I also have an auto bundle with them. What i Don't like about them is that they keep increasing their prices which is very inconvenient for me
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
For what my policy provides and meets my needs, I find the premiums very affordable to get the correct amount of coverage necessary for my peace of mind.
Date: October 07, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible are amazing. It is very affordable compared to other insurances. I went to 3 other different agents and they all agree that there are no better rate out there.
Date: October 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have not had an instance to deal directly with the customer service for my home insurance company. I have only dealt with my own personal agent, who is always very helpful.
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The policy was fair compare to other insurance company. The price is fair and i can choose and pick whichever is more suitable for my house. I think they are above average comparing to others.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have not yet had to interact with Progressive customer service because I have not had any issues with my current home plan.
Date: September 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I honestly did not look into any other insurance providers when choosing renter's insurance, because we were offered a discount if we just bundled it with our car insurance, so I am unsure of other company's offerings.
Date: September 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
i feel that insurance company was so good they treated very well and also customer service also so good
Date: September 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is about the normal. Call in and wait for a few minutes and someone helps with your problem. Not crazy friendly but not assholes. Satisfactory without going above and beyond.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would rate progressive as a 5,I am extremely satisfied with their customer service. Anytime i've had inquiries about my home or auto insurance, they've been exceptionally helpful.
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I searched the internet high and low, and made numerous calls to multiple different companies, and by far Progressive has the best rates.
Date: November 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
If there is damage done to my house through fire or natural disaster, it also pays for medical assistance if someone is hurt on my property
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
When I first bought this insurance - I had to call customer service to provide some additional info. They were nice and even found one more discount I overlooked.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I did shop around, so my premiums seems to be better than with competitors, but still too high in my opinion
Date: August 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I like that we basically have no interaction. They don't send "spam" emails. The only email I get is the renewal reminder.
Date: March 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website is pretty simple, there is no way to compare different options or change coverage. For example - if I want to increase/decrease my deductibles - I need to call. That would be nice to have something like "estimate changes", where I can make some virtual changes(like deductibles) to get an idea of the premiums.
Date: October 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium is very low compared to our neighbors who have the same townhouse as us. The deductible is low as well in case of a claim
Date: September 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They are great. They always answer my questions. I have called in the middle of the night and received service
Date: September 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My home insurance is strictly followed rules.But it is good to take insurance and within a week or month we have to pay a particular amount.It is useful when we die or some other like affected by accident.
Date: September 05, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have had two claims over the years that were handled promptly and professionally. Excellent service and outcomes. This company keeps sales and claims seperated.
Date: January 19, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
The website is ok however when I have a claim they do not put the ending amount of how much the claim was or how much they paid. They just put the date and claim number. I would think they should detail the claim. I have not used their mobile app.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I haven't tried to use their website or mobile app so I don't have many opinions about it. I pay upfront for the year, have a copy of my policy and my agency's phone number, and other than that I don't interact with it much.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I recently got a quote from State Farm and it was the same as my current provider. I did not see a point in switching when it really would not save me any money and I have had no troubles with this company. I think the coverage is adequate for my needs and most companies run about the same price for coverage.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium was very good. We looked at several insurance companies and Travelers had a competitive rate. Travelers in general seems to have good rates.
Date: September 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I found the website easy to navigate and set up so that you can find what you want in a short amount of time. I have only had to use it once. For what I needed it worked quite well.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
They had good customer service and were very polite. I had to wait a few days for a person to come out on one problem but it was not that big of an inconvenience. Overall they had a good service.
Date: August 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
It has all the standard offerings but I like that the liability coverage is high and there is some identity fraud protection as well. I also have high medical payments coverage and water back up.
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I haven't had to use the company's customer service directly so I don't have much of an opinion as an insured. It seems like it is or would be fine.
Date: July 28, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
They responded in a timely manner and answered the questions that I had. The insurance company also looked at what was needed and suggested two different routes I could go for the home repair/damage problem I had. I liked the man who came out to access the problem and felt he was very efficient
Date: July 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I have had my insurance for years. It is the basic coverage for a home with nothing extra that I know of.
Date: June 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Everything was very straightforward and I haven't needed to communicate much beyond initially setting up the policy. I think most people prefer not to communicate much with their insurance companies unless they need something or there is a problem, and I was set up well so I don't have to continually communicate with Travelers now.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
they are less expensive than the other companies that I received quotes from and cover more than others. You cannot ask for more than that.
Date: October 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I am satisfied with the premium and fairly low deductible from Geico. Other companies wanted more money for less coverage
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Geico relies on a partner network to underwrite its homeowners insurance policies, rather than doing it itself. In some ways, this is inconvenient, because when you need to file a claim.
Date: October 14, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The Geico customer service representatives have always been helpful whether calling and reporting a claim or just answering questions I may have had regarding my policy.
Date: October 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They have great customer service. Whenever I have a question it's dealt with quickly, even outside of normal hours most of the time. Never had any complaints about the service.
Date: October 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
the dedictible is the same is many other companies, the premiums are a bit lower. there are probably companies with even lower premiums but probably not the same coverage.
Date: October 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
i recommend this companies they have good policy and good quality services and really good customer service from there and they are helps lot and considered our customer problems
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I HAVE A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE OF GEICO, THEY VERY NICE AND RESPOND IN A TIMELY MANNER
Date: September 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium and deductible was less expensive than other insurance policies. Other insurance policies premium was more expensive but I couldn't afford it.
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I dislike the fact that it takes some effort to get registered.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium is great compared to most because the monthly premium is so relatively low.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like the constant follow up and interaction with my insurance company It is just fantastic
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I thoroughly enjoy customer service It is a great component of their business
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Well, I can not recall what is covered. I just understand that it is a standard deal or arrangement.
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Mine has been fine so far, it covers mostly everything and I havn't had to use it for now and they do not consitently spam me about my policy as other companies do.
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The deductibles are pretty standard for home insurance across the board. I haven't considered changing because of the prices.
Date: October 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Most ot the things I get covered back but I am not really sure about these things my husband is more familair
Date: October 06, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I have had a great experience with my insurance company as they are very friendly and take time in letting me know their product
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
So far no problem.Application was easy went through a broker so it was easy. Payment is easy discount if paid up front for the year. So far extremely satisfied so 5 on the scale of customer service
Date: September 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I beleive that my coverage is very good and has a low deductible. American Family covered us when we had extensive hail damage. We were generally please with the service
Date: September 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I've never actually had to call the customer service for American Family Insurance so I cannot reliably saw how good or bad they are. I'm assuming they are ok
Date: August 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I do not like our customer service because they are slow to respond and when they respond you have to start over from step one to step five each time with each individual. It becomes tedious and unsettling.
Date: May 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I find the website is light when it comes to actually information - you need to go to your agent to get straight answers. Also, our website is pushing purchasing other products- if I want to buy something else I would have done it. Plus not responses when you have a question.
Date: December 24, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Our policy is much better than the previous ones we had. It gives us great coverage even to the mishap of a stray dog biting someone on our property. We like it so are not interested in changing plans or companies.
Date: November 25, 2017 Age: Above 60 Gender: Female Marital Status: Married
Communication
It seems no one speaks to anyone else. It is very stressful and displeasing. I try hard not to use them
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I find the premium for all insurance companies follow the same scale for house insurance We have checked with All State, State Farm, Geico, Progressive, Farmers, and off brands that are local We are satisfied.
Date: October 04, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
It's easy to find the information or contacts I need. There is no difficulty in navigating the website either as it is laid out well.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They do not communicate often except through billing primarily. I would hope they would send a newsletter for upcoming changes and information though.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I haven't used the customer service often, but when I do, they're available by phone and they've always been very helpful regarding any problem I have.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am insured for well over the appraised value of the house that covers not only rebuilding costs but its interior contents. I also had a rider policy for jewelry at one point. I have a policy for dog bite incidents.
Date: September 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
From my experience, other insurance companies are more expensive. This insurance offered a good rate and provides the services I need to feel comfortable with my home.
Date: September 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Once a year, Allied Insurance mails out new batteries for my smoke alarms. It's a nice personal touch and reminds me to change the batteries to boot.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My broker said this was the best bang for my buck. It is bundled with my auto policy through Progressive, so it is cheaper than a standalone policy.
Date: July 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The best part of my insurance company is that I can go into a local office and speak to a person's face to face if I have questions or any problems. That is a high point in my opinion.
Date: May 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They were very easy to work with when I had to make a claim for damaged jewelry. The agent got back to me within a three days of submitting all supporting documents. They followed through quickly on the payout as well.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I have actually never used the company's website or app. I know that Allied Insurance is linked with Progressive and that I can access the policy through their portal but have never found need to do so.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I am not aware of a mobile app for the insurance company. I have had no need to look at their website as our insurance is handled thru the escrow payments.
Date: October 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
Safeco has a very easy website and has been very easy to get answers when we have questions regarding our policy.
Date: September 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am not sure what our premium would be with another company but we are satisfied with Safeco because they are very easy to get a hold of when we have questions. Of course finding a cheaper plan might be good but not if the customer service is bad.
Date: August 28, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
we have the full replacement cost of the structure and contents. Additionally, coverage includes a percentage of overall value to protect items in a storage unit and our daughter's college dorm
Date: August 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Our agent is very easy to get a hold of and calls us back always on the same day if we have questions. She has been very helpful is us getting our new roof.
Date: August 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
We recently had Safeco out to our house to look at the roof and the whole process was very easy. After the inspection, our agent gave us the check for the new roof right then and there. She also explained things very well.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
While I have very little interaction with the insurance company, when I do need to have a question answered or documentation of the policy, they are always friendly and quick to take care of any request I have.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Our premium is comparable to other providers for the coverage that we have. I like our insurance agent and have had no need to look elsewhere for coverage.
Date: October 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
When we bought our home we asked another home insurance company what price they could offer us and it was much higher than our current home insurance company.
Date: September 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I give them a 4 because the policy is great, but a little high on the price. I have everything I need as far a homeowner insurance that I can think of, and nothing I don't need.
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Although I feel that my insurance premium is still slightly expensive, I like that my insurance premium is very similar to other companies rates and provides a great deal of coverage that meets my needs as a homeowner.
Date: September 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like how friendly and efficient my insurance company is after speaking to a representative about changes to my policy. I do not like that I have to directly speak with someone to make those changes, as an online chat feature would be beneficial in many cases, rather than having to speak to someone on the phone.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
My home policy includes offers for coverage of my home, outbuilding, and personal property. Coverage is offered, but optional for flooding, which I have chosen to forgo, since I do not live in a flood plane.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I dislike my insurance companies website because I can only access my policy, but am unable to make any changes. If I have to add or remove coverage, I have to personally call an agent to make changes, which is very inconvenient.
Date: July 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
As I use a general insurance agent, I have found that my insurance premium is comparable to several other companies, but other companies do not want to cover some of the personal property items that I own, such as a trampoline, due to potential safety issues that could arise and cause me to file a claim.
Date: May 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I would say this is the worst part about them, when you need them you cannot get ahold of the proper employees and you get the run around a lot with them
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have heard from friends and family that my annual premium is quite low. I, myself, find it to be very affordable.
Date: August 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The Metlife website is very easy to navigate and user friendly. Any information that you need to find is easily accessible.
Date: August 11, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
I was easily able to pull up my coverages and premiums when needed. The website was easy to navigate and had no trouble finding what I was looking for.
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Dwelling, Private structures, personal property, personal liability, medical payments to others, loss of use, out of vault personal property, replacements cost on contents.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I cannot compare my current premium to other insurance companies for the same coverage at this time. I just this weekend went to my homeowner's insurance and obtained my current coverages to be able to compare to possibly a new insurance provider if less expensive.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I have found it to be very easy to communicate with the company. They are responsive and helpful whenever I reach out to them.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Anytime I have ever had to interact with the company's customer service, they have been wonderful and very responsive.
Date: October 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have only dealt with customer service one time. I locked myself out of my online account and had to call to have it unlocked. They were very helpful and had me back in my account in no time.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I like my insurance company because they provide me good offers at affordable rates
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They offer me coverage I could not get anywhere else due to the nature of my house. Old with asbestos siding is a hard thing to get covered by most providers.
Date: October 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
This is really getting old. Maybe you didn't understand. Everything about this company sucks. I could have gotten more done to my house by saving the money myself. They acted offended that we wanted to make a claim on our home for tornado damage to the property.
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
You don't seem to understand. They don't have an app. We can't do anything with their website. If I could have given them a 0, I would have.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Honestly, I am not sure about other companies. Maybe I need to do a price comparison soon. I have seen Farmer's insurance. Seems like a good company. They might be higher than what I pay for now.
Date: January 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the layout. It would be nice for them to have a mobile app where I can take pictures of claims and send them directly. Maybe the website could have a chat with a representative function.
Date: January 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
There is none. They barely communicate with the customer. I had to call, email and write to get answers to questions that should have been explained to me beforehand.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
When you get ahold of your actual representative it's somewhat. But I have had some very frustrating moments with them.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Recently we had to file a claim. I saw that my roof was covered and I had no idea that it was included. Luckily it saved us thousands of dollars. Plumbing is covered and that is a necessity in an old home.
Date: October 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium to pay for this insurance is very comfortable since it provides me with several payment installments and this makes me have the best insurance package and thus keep my house safe
Date: September 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My insurance covers almost everything in my home from real estate to the house in total covers all time of damage including natural disasters
Date: August 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I like the service to the client of this company because its personnel is very educated in all the senses for this reason I do not have negative points that stand out on this subject in specific
Date: July 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
This home insurance company keeps me up to date on insurance updates and I love this since we interact frequently to improve my insurance service to protect my health highly.
Date: November 19, 2017 Age: Above 60 Gender: Male Marital Status: Married
Website/App
Your website is high quality is unique and unparalleled has no comparison with other pages is fast in many ways your information is highly competitive
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium I saw from other insurance companies was higher than what I was paying now so I am very satisfied.
Date: August 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Every time I have called to talk to someone about my policy they have been very helpful and courteous. One of the best customer service experiences by far.
Date: May 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The website allows for me to fill out information on my housing and auto and I can create a policy then pay for it.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I'm able to easily call up my insurance company and even if I do not know what my problem is I am able to describe it to the representative and have always gotten the help I have needed.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I did not really shop around for my insurance. I got a great deal to bundle home and auto. I have been recently thinking about looking around but my agent is someone who has been in business with my family for almost 30 years.
Date: May 12, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I have no complaints here. I receive great service and would highly recommend based on the communication I receive.
Date: November 19, 2017 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I have never used the website or mobile app. I usually call my agent or e-mail directly. They are very prompt in follow up.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I main feature that I like about the company is that my agent is great. They follow up ASAP with a call or e-mail to any question I may have.
Date: August 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like that they send me detailed information about my coverage every 6 months, including updates to their policies and any information that may be useful for me to have that I may not have had before regarding my current coverage and premium.
Date: June 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
This premium is comparable to other insurance companies to the same coverage, although I haven't checked in a few months.
Date: May 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like that I can access it at any time, submit a payment online, and get in touch with an agent when I need to.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is great. I have no issues with the customer service. They have always been friendly toward me and very helpful.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They are always quick to respond when I contact them, whether it's through email or by phone. They communicate clearly and are always very thorough.
Date: August 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I like that it's very secure, requiring verification with each login. Since I use their website and app both regularly for several things, it's nice to know they take the security of my account seriously.
Date: May 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I've never been able to find cheaper insurance from any other company, and USAA has always provided me with very good quality services. I'm very happy with what I pay for home insurance.
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
USAA is always friendly and quick to respond when I need to contact them with something. They provide quality customer service and you get more than you pay for.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium for my home insurance is very low. Other home insurance has much higher deductibles that may exceed 10000.00. I’m blessed to have Erie insurance.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The company has a very user-friendly website. It explains how the insurance works in very lengthy detail. It is the best ever.
Date: June 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I feel like the person I speak with is a very friendly family friend. They want to know what I like and dislike about the insurance.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The customer service people at Erie Insurance are very friendly. They take time to answer my questions or concerns that I may have.
Date: September 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Since purchasing this police 5 years ago I have had no interaction with anybody from this company in regards to the policy, I both am annoyed by this but happy as no news is good news.
Date: August 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website is easy to navigate, The site offers a lot of information, I like that I can make a payment through the site and it is easy to do so
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Since purchasing, I have had no interaction outside of bills from this company. This does not really bother me as nothing has changed on my property and I should not have to change anything
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think my premium is on track with other companies who service my area, But a few years back I noticed a price increase that I didn't think was justified at the time.
Date: October 14, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I have been with Liberty Mutual for over 30 years.I left to try to save money, but came back when the service wasn't matched.
I have multiple life policies, home, auto, and condo insurance with them.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is better that what I expected for a new house and the deductible is pretty standard percentage rate.
Date: September 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
They are quick to get me the policies and have them sent to me in writing. They sent a professional folder and made me feel important and protected.
Date: January 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that someone is always available for my questions. Whether it's on the site or a telephone call. Someone is usually in the office to talk to me.
Date: September 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Our premium and deductible of our policy I think is fair, the company we go through is located somewhat close to us in the next big city over, so I like that they are somewhat local while still being a large company to be able to cover us.
