Top California Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best California homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top California Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I am extremely satisfied with my insurance provided customer service. During a bad rain storm the winds blew some of the shingles on the house and the roof started leaking in our den.
Date: October 26, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I have no deductible on my policy, I pay more so I don't have to come up with extra money that I don't have saved somewhere.
Date: October 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I feel as though that my deductible and premium is the same or a little more that other insurance providers in my area. My monthly premium does not seem any higher than other comparable insurances.
Date: October 26, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The insurance company is good and affordable for me and my small apartment. They have a good customer service, and always keeps me up to date with anything changes.
Date: October 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I would rate State Farm a 4 on the scale. I typically have good customer service from my local agent. If I have to deal with the corporate office the rating goes down.,
Date: October 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
customer satisfaction score can be calculated by adding up the sum of all scores and dividing the sum by the number of respondents. Customer Satisfaction Score
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have never actually called or interacted with them. I have never made a claim. I don't even know how I would do that. The premium keep going up slightly each year. Thinking about shopping around for a better price.
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium and deductible that my wife and I pay is extremely reasonable. I have compared this premium to other services and we generally pay, on average, about 40% lower than what is offered by other companies.
Date: October 25, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It seems to be pretty good. I'm actually not the one who keeps up with it.
Date: October 25, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I have not really compared my insurance policy against other insurance policies. The cost is relatively low, and the savings of a few dollars would not entice me to leave what I am familiar with.
Date: October 25, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
i am completely satisfied with my home insurance company. They have been reealy good about explaining the terms of agreements and other concepts. they cover most, if not, all of my belongings.
Date: October 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
My rates went down considerably when I switched over from Geico to State Farm. The premium was lower and the deductible as well.
Date: October 25, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
State Farm has been extremely helpful when it comes to handling our families home insurance. I have never had a problem with them, especially their customer service.
Date: October 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Competitive prices for the premium and a low deductible makes it one of the best company's for our area.
Date: October 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have never had issues with my service with them. they are always polite, honest, and friendly when I deal with them.
Date: October 24, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
STATE FARM COMPANY IS THE VERY NICE AND I WOULD LIKE TO INSURANCE AND I WILL APPLY FOR THE INSURANCE AND MY FAMILY MEMBERS ALSO APPLY FOR THE INSURANCE.
Date: October 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have not had any issues so I have not had to deal with them directly but they so far have been a good company and the coverage is adequate and rasonably priced
Date: October 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared to other insurances, State Farm is much more affordable. The premium rate is always about $50 cheaper.
Date: October 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have used State Farm for many years and have never had a bad experience. I have also used them for renters insurance.
Date: October 24, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I'm satisfied with my premium and deductible. I have not really researched other companies to know how mine compares. I just chose them based off of the premium amount.
Date: October 23, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
not having ever had claims i can only speak of their service in regards to payments. Their website will not email you notices even if you turn on notifications. Other than that ok
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I guess it is a 4. I have really not had to deal with them very much. They were the insurance company that I have car insurance with also so I guess I trust them okay.
Date: October 23, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have been a State Farm customer for nearly 30 years. I cannot speak to any claim experience, because I have been fortunate enough never to have a claim, so far. The local SF broker is knowledgeable.
Date: October 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I rate them a 5. Ive used state farm for 18 years and never had any problems with them. My claims have always been resolved fast and without any hassle. I like that the owner is a well known member in the community.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Since we've been with State Farm for so long, our deductibles have gone down over the years, which I appreciate. I believe they are comparable to other companies out there.
Date: October 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium of state farm's policy is edges the other home insurance polices. As for deductible, I feel that isn't noticably better than others. It's about the same for deductible.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Our premium and deductible aren't too bad. We pay 1000 every year for our deductible but our premium seemed a little too high for our liking but we still did it. Overall its pretty decent compared to other companies.
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
This companies customer service has been a great deal of help. My husband and I have called on several occasions when we were in a financial crisis to find out the best way to handle our insurance claims.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have owned my home for 17 years and have been lucky enough not to ever have to file a claim.Very professional in all aspects.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Not the best deductible ever, slightly higher than others I've seen for the amount that I am paying
Date: October 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
State Farm has a very reasonable and low deductible compared to other home insurance policies. They also give me better coverage than the other companies for less money. It makes it better .
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium and deductible of my policy is fair. It seems about the same as the other home insurance policies. It automatically deducted from my mortgage payment so it is very convenient.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductibles are around the same as other companies. They all different bundles.
Date: October 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I have a thousand dollar deductible which is standard and my premium is 1350 a year. It is very comparable to most other insurance companies
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
THE GOOD THING WITH STATEFARM IS THAT WITH MY PREMIUM AND DEDUCTABLE ASPECTS OF MY POLICY THINGS ARE VERY AFFORDABLE, WITH THE RIGHT PLANS.THEY COVER THE THREE ASPECTS.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I'm going to put a 5 because I honestly don't know. I know they work hard to get me the lowest rates on many things so i can only assume their deductibles would be low as well.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I would rate them at a 5. I have yet to have a problem for them to help me insurance wise. But they are always so friendly and helpful when I call with questions regarding bills, or anything.
Date: October 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I would rate my insurance agency 3 out of 5 because of their customer service, kind of seems like all they are worried about is how much money they are getting from us at times.
Date: October 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I believe I'm paying an average premium and deductible compared to people I know so to be honest I'm good and i cant complain.
Date: October 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
State Farm is always there when I need them if I have any questions or concerns they go above their way to make sure I understand.
Date: October 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
State Farm agents are always kind and helpful. Anytime when I have questions, they are quick to answer them with no problem. My rating for this company would be a 5.
Date: October 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have not had to deal personally with this insurance company as of yet. But through my broker, they have been very forth coming and understanding.
I have been very pleased with my home insurance. It is probably not the cheapest insurance out there, but I do sense the personal touch.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible went down when I switched my car insurance over and received the multi line discount. So not only did I get the same coverage that i did with Gecko I saved money as well.
Date: October 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I find the premium and deductible fair and about average, comparable. I think all insurance deductable are rather high but I don't see many if any options. You trade one thing for another.
Date: October 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My experience with State Farm home has been exceptional. They are very helpful with our home insurance policy and often find ways to keep our rate as low as possible. I would rate the service a 5 out of 5.
Date: October 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
my home insurance company's customer service a 4 out of 5.Luckily, my family has not had to deal with the company for any insurance issues thus far. any time we have needed questions answered the customer service has been great.
Date: October 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have had a good experience with State Farm, once when a water pipe burst in the garage in the middle of the night; I called and the agent walked me through the process of filling a claim. They are available 24 hours a day.
Date: October 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I talked with a few representatives about insurances in our area and they were kind and helpful but nothing seemed to match my price range. On a scale of 1 to 5 I would rate the CS rep around 4.
Date: October 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
When switching company's, state farm did a better job then anyone explaining the premiums and deductibles. Because we had a better understanding of the policy we were able to save some money for what fit our needs
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Everybody was very friendly, helpful and efficient. The claim was paid without any problems in a very timely manner, the agent visiting out home to view the damage was professional and courteous.
Date: October 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Good friendly customer service and they are always willing to talk about the in's and out's of our coverage.
Date: October 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
State Farm has served us well over the years. Hail damage taken care of, she shed blown down taken care of, and both quickly.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
State Farm charges more than other companies, but I know what service I am getting. I could get cheaper insurance, but this could prove disastrous if I ever need to use them and find out they are not as reliable as State Farm.
Date: September 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I've been with State Farm for around 20 years off and on. I've had really good experiences with them as my insurance company. I would rate them a 5 on customer service and prices.
Date: September 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
this home insurance company policy offerings compared to other insurance providers is more benefits
Date: September 20, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
I have had State Farm coverage since 1975. On any occasion that I've investigated other companies, usually because of their marketing queries, I've found my coverage and costs to be superior.
Date: September 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I would rate mine a 5 because there are other insurance companies that want to take all your money and do not help at all. It's a shame. But mine has been great we have had no issues.
Date: September 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I believe that my premium and deductible are offered at very similar but slightly better compared to other insurance providers in my area.
Date: September 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
State Farm offered the most coverage for the right price. Some of the other companies that we had quoted with offered less coverage for more money.
Date: September 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have renter's insurance from State Farm. I haven't had to us my insurance yet, and am hoping not to ever need it.Before deciding on this company I spoke with their customer service as well as reading reviews online.
Date: September 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I have a had a really good experience with my home insurance company. However, when I inquired about motor coverage, they were unresponsive, leading me to find another carrier for auto coverage.
Date: September 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
State Farm has ben wonderful. My rates are way lower with them than they were with my previous insurance company. This is why I switched last year.
Date: September 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the premium and deductible of your policy compared to the other home insurance policies for the greater coverage
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They have a very personalized customer service experience.Every time I call they have a professional manner and make me feel valued.
I have been very happy with customer service. When I have called, Rachel helps me with what I need. Once I could not go online because I needed to change the password. She got me up and running within minutes.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
State Farm is lead home insurance provider ,their customer services are to good and they holding good relationship with customer end .
Date: September 19, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I do rate this question a 4. I am satisfied whith my home insurance but I have not really looked at other insurance carriers.
Date: September 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
When I did do comparison shopping last, State Farm had the second lowest cost out of everyone else locally, I didn't check offerings online or not in my area, because honestly I don't trust them.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium and deductible of my policy is great when compared to other insurance policies for the same coverage. I did my research and State Farm has the best rates.
Date: September 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
The insurance company online site have their disclosing there new offers and decisions. Then we have suddenly forget their offers and rejections.It will make our new changes.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
i think that my insurance plan is pretty comparable to other homeowners insurance plans. i also think that it all depends on the size of your house and how much all of your assets are worth
Date: September 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My experience has been great. There have been no issues. The price is great as well very affordable. I would rate them 5 for extremely satisfied with their customer service. They are always there when needed.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Compared to other companies this was the best option for me because it was a way cheaper rate. Also with having my auto insurance with this company it gave me more deductions.
Date: September 18, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
State Farm has excellent customer service. Their office is local which gives me a good feeling talking to them, as I know they are in touch with everything I am.
Date: September 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I have never found complete home insurance for as cheap as I get it from state farm. I have everything included, fire, flood and sinkhole.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have been with them for a few years now and have nothing but good things to say about their customer service. I have always felt that they really care about me and my business.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I feel like most policies offered are the same. This is not a big differentiator for me in choosing an insurance company. Customer service and price are much more important.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
state farm is a great company and they offer great coverage. we have a 1000 dollar deductible for all things that happen on the outside of our home and it covers all of our personal belongings up to 50,000 dollars.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We recently had a leak in our kitchen sink that went undetected. Water ran through the wall and down to our finished basement. We noticed the problem when the carpet in the basement showed wetness.
Date: September 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
State Farm is not the best policy Ive ever had but is somewhat better than Liberty Mutual. Liberty Mutual has terrible response time to any potential issues even if you consider the issue urgent.
Date: September 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I feel that they offer all the services I'm seeking or need at a reasonable price point. I'm happy with them.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I think that my insurance offers many different options to suit everyone's different needs. I have only had one this home insurance so I really cannot compare them to other home insurance companies.
Date: September 17, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have been fortunate enough to have little need for their customer service, but when I have needed some assistance, I have found them to be professional, speedy and accurate.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I give it a 5, because they were the cheapeast i could find in my area. You are able to add and take away different coverages to make your bill more manageble for you.
Date: September 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I am not an expert in these comparisons, but I was able to tailor the package to what I wanted.This includes a reasonable valuation, high deductible,and no excessive coverage for replaceable possessions within the home.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I think that my insurance company offers very similar but good coverage and policy options compared to other insurance providers in my area.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
State Farm rates as a 2 for Customer Service. The Agents tend to listen to your problem but in the end they only attempt to solve your problem by up selling your policy.
Date: September 16, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I have nothing but good things to say about State Farm and their coverage of my home and property. I feel their rates are fair and their customer service is unparalleled in the industry.
Date: September 16, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
My policy offers coverage for replacement plus I a calculation that annually takes into account inflation and home owner values in my neighborhood. I have a rider for jewelry that costs me nothing.
Date: September 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium and deductible are higher than my neighbors, but not by much. It only cost me $500 to remove the tree, and the total work required was around 5 thousand dollars.
Date: September 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
State Farm has provided nothing but top tier customer service to me. When choosing a new plan, they reached out via email and were quick to respond. They made sure any questions I had were answered.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My experience with state farm has been a great one. They have given me the best price compared to everyone else and took great care in helping me on my claim for some weather damange that I had.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Nothing much about the policies as I don't really associate with the works related to it but i'd say its a 5/5 for me.
Date: September 14, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
State Farm's premium and deductible for my renter's insurance are very similar to the other insurance companies I looked into. I could also pay for additional coverage if I needed it.
Date: September 14, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
It is a small town but I have always gotten exceptional customer service from my agents office. Ive filed a few claims with them and it has been seamless and they always call me back promptly if I have a question.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
State Farm has all the offerings I would need and can find a solution that fits my needs and budget. I don't think they offer anything that their competitors don't offer as well, but they have always been able to delivery what I need.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am satisfied with my policy offerings. My insurance agent helped me and my husband choose the right policy for us and I believe that it is the one we need.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have dealt with a local agent over the phone. They were extremely helpful in getting our coverage set up and dealing with our mortgage company.
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
they are about average they just don't mention ways you can lower your bill ever, so I'm satisfied because not having that much experience with other companies I just assume they all act this way.
Date: September 11, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
It's been 30 years since I've had other insurance coverage from a different provider and I changed because the other company gave us the runaround when a storm caused covered damage to our home.
Date: September 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have not really had to use the insurance , but I think I called them once about a delaying a payment for a couple of days and they were friendly and helpful.
Date: September 10, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
Overall the customer service is helpful however at times it takes a while to get to actually speak with someone. Their premiums and coverage are fair.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I am completely satisfied with my companies offerings compared to the offerings.we were able to garner an additional discount which we wouldn't have access to through another insurance provider.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They were great to deal with during my most recent claim. An adjuster was out very quickly, documented the damage, and promptly paid me the full value of my claim as well as recommended contractors.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I would rate the customer service a 5. We deal directly with the local rep who is incredibly helpful and responsive. Whenever we need something,we can expect a response within a couple of hours.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I was able to have deductibles on pretty much anything over 1000 doller and stuff I had before that I can use to sell since I also work from home. They also work with me if I need to add anything outside the home
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I really like Statefarm. My agent is very nice as well. I normally pay online, my monthly premium, but I enjoy going into Statefarm just to see their happy faces.
Date: September 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I feel that my premium is a very good deal (especially since I bundled it with car insurance), and while I think the deductible is a bit high for the value of the house, I feel that I'm getting a decent deal nonetheless.
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium and deductible are really no different than our primary house – and virtually the same as every house on the lake.
Date: September 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible seemed way to high for the insurance I bought however the fact that im still young they convinced that justified the price I was paying.
Date: September 05, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
Based on the comparison with other carriers, we found State Farm to be very competitive. Others could not compare with the price as I also insure our cars with State Farm.
Date: August 23, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I really like State Farm's insurance customer service. They do a really good job of making sure you are covered and treat you like a good person.
Date: June 30, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have not had any problems dealing with customer service, but I do know of a few people who have had some issues in the past. My experience with them has been mostly pleasant.
Date: June 30, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Damage to any type of thing around my house, for example, the shed that we have in the backyard as well as the patio.
Date: June 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My house and furniture are covered along with any valuable belongings in the home.
Date: June 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I am an overall fan of the mobile app and website that I am offered through my insurance provider at the moment. I do however wish it would run a little faster instead of me having to wait.
Date: June 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
State Farm has the best premium, no other insurance company has affordable rates like state farm. State Farm offers the best service for the best price.
Date: June 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Pays for damages to house, water, fire, earthquake, and covers damages to fixtures as well. It covers my garage and backyard stuff as well.
Date: June 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like the app. I like being able to get on it any time for general questions. I also like being able to call in and speak to someone directly if I can't get my questions answered on the app.
Date: May 30, 2019 Age: >60 years Gender: Female Marital Status: Married
Website/App
The website is easy to understand, easy to use and has all the features I need to may online payments and/or ask questions. I can also use the app to report claims.
Date: May 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We are constantly in contact with our agent, whether it's through the phone or through the mail. She is always sending us updates on our coverage or offering us additional coverage options to make sure that we are getting the coverage we need.
Date: May 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium was the lowest we received for the same amount of benefits for our home insurance. The deductible is a little high, but we always have enough savings to cover the deductible should anything happen. I also like that there is no condition for pets, as some companies have higher premiums for dogs or will not cover houses that have certain breeds of dogs.
Date: May 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The fact that they are very alert and definitely help you as much as they can and if they can't they will send you to somebody who can help you immediately.
Date: May 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
My agent explains what is covered and if I have any questions I am confident I will get a straight honest answer.
Date: May 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
General damage in case of storm, accomadation in case of damage, expenses while being repaired
Date: May 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Our agent is very communicative. She also sends us a holiday card every year. She is always making sure that we have the coverage that we need and reminds us that if we have work done to the house (i.e. a fence), that we may need additional coverage. She offers us things we don't necessarily think about as first-time homeowners.
Date: May 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
To be honest I very much like the website and app. If I could change one thing it would be that the app sometimes crashes for no reason.
Date: May 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I sometimes have to reach out to them proactively instead of them reaching out to me. I think they should reach out to me more.
Date: May 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
It is pretty much user-friendly, loads fairly fast, and I can do pretty much everything that I need to do on the website. I have no experience with the app, so I have no comment there.
Date: April 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Living in an apartment, it is covered for basic events such as fire, flood, etc. All appliances are also covered under the insurance plan, as well as all belongings within the home.
Date: April 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have had problems with them trying to upsell life insurance policies when I didn't want it. They were a little pushy.
Date: April 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I live in an older mobile home, so I feel that the premium is in line with other insurance companies. I originally had a policy with another company but switched to my current company due to cost savings.
Date: April 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like the customer service because they always get work done as is needed. The company's customer service is proving to be valuable for a lot of reasons.
Date: April 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I'm covered for any natural disaster, flooding, fire, leakings, and also some minor damages caused by accidents are covered too.
Date: April 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
It is very easy to check my coverage and even make claims. I am able to contact my policy agent. It is a good app in my opinion.
Date: April 16, 2019 Age: >60 years Gender: Female Marital Status: Married
Premium
The premium is a little higher than other companies for the same coverage, but I have been with State Farm for many years and know my agent well.
Date: April 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The interactions and communications I have with them are great. I like that they take a personal approach with me. It doesn't feel like it's all business and cold. I feel wanted and well taken care of here.
Date: April 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I like the fact that they all know what they are talking about. It is nice to have someone who knows what you need when you need it. It makes me feel secure.
Date: March 30, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I can't remember one time I've had a negative customer service experience with State Farm, they are a wonderful company and incredibly helpful to their customers.
Date: March 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I don't really interact with my insurance company all that often. When I do, they are professional and courteous as I would expect them to be.
Date: March 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website is kind of annoying to use at times, it can be confusing and not clear like other insurance websites I've dealt with in the past.
Date: March 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have a long history with State Farm and love that I can get this service through them too. I will pay whatever they charge to keep my service through them.
Date: March 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service reps can sometimes be rude and that I don't like. I think they can improve on that.
Date: December 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My insurance covers the house, my couch, my kitchenware, my tv, my furniture, my electronics / my fence outside.
Date: December 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like the communication because their helpdesk is available for any given reason. The insurance company is worthwhile for a lot of good reasons.
Date: December 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The house, fence, and shed are covered in the home policy. It offers fire and water damage coverage. It also covers home accidents.
Date: December 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium is relatively low compared to a lot of other insurance companies on the market. That is worthwhile and people want to make that service worthwhile for a good reason.
Date: December 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that someone is always there to answer my questions. I can call and either get the owner of State farm or someone who knows their stuff. It's quite good.
Date: December 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
It covers the structure, the outbuildings, accidents, and contents. Coverage is also give to pay for rent if I am displaced from my home.
Date: December 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Through my company, I receive a good discount on the premium I pay for home insurance, as opposed to others I know living in a similar home in a similar area.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They have answered all my questions , either in the office or on the phone . They are also prompt with sending all our policy info .
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I haven't had any contact with my insurance company because I have not had a claim. I did stop by an office that I was passing by to pick up a calendar.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service is horrid. They are one of the very few companies that will insure our home and they know it. We are dealing with them because we have to not because we want to. Not a good experience at all.
Date: October 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
I believe the main things that are covered are any damage to the house such as fire, tornado or other natural disasters
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I carry a replacement cost policy that includes replacement cost on my personal belongings as well. The policy includes water back up and sump pump coverage, identify theft, mechanical breakdown, service line coverage, scheduled jewelry coverage, additional coverage for other structures along with 70% of Coverage A for my personal belongings - coverage C.
Date: September 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is competitive in comparison to competitors in general but my rates are a little higher due the city I live in but the coverages provides are worth the additional premium.
Date: September 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have had 3 experiences and the staff have been very attentive and respectful and without forgetting the agility they have when solving the problem
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is average in looks and layout , you could get some info. But when it comes to major issues , i think calling your agents office is still best ,
Date: September 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
State farm covers most major issues . The land vs home value is 80/20 . You do have to get sepearte riders for flood and or basement protecton
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
The website is easy to access and navigate along with doing changes is simple. The mobile app is easy to pull up and pull id cards.
Date: September 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
In not sure about any other company because i have not used other companies to compare them to.
I am not in charge, my wife manages it, but I don't like the price even though I don't have a comparison
Date: September 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I don't know how much communication I'm supposed to have with them. This seems like a decent amount.
Date: September 20, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
We've shopped around and a lot of companies will say they can get us a better premium but then when we run the actual numbers it comes out the same. We chose this one because it was connected with the bank that gave us our home loan and so we were able to get a small referral discount
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The communication between myself and my insurance company is really good. They send out great communication reminders about my policy and when premiums are due and when any changes are going to be made.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
covers any damage that the house has on the walls and bathrooms and floors
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Just about anything that could go wrong with my house is covered. From water damage to appliances causing damage to the home by malfunctioning. Additionally I am covered under my home policy for anyone that sustains injury on my property.
Date: September 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
The only dislike I have is the ability to make a payment seems difficult at times. I wish there was an option to make a payment early even if you are set up on auto pay.
Date: September 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Compared to other insurance companies I am paying a high amount for what is covered, due to paying through my escrow account it is harder to change coverage. As much as I would like to I pay the high amount due to the trouble that it would be to change. I also have German Shepards which make coverage difficult.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Since the house is still under insurance with State Farm (we prepaid for a Year), we cannot change it. USAA is not all pushy when it comes to sales. State Farm is a whole other story. They want you to buy everything, where USAA interviews you to see exactly what kind of policy you need.
Date: September 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
State Farm's customer service is unmatched. They are available 24 hours a day and their staff is extremely knowledgeable. I enjoy being able to deal with my local agent that I used to live near. I have established a relationship with her office and now that I am not local they are able to conduct business via phone and the internet rather than force me to seek out another agent.
Date: September 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website has everything I need but could be laid out better. I wish that it had an e-mail or chat option for getting assistance instead of just a phone number.
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
my policy is excellent for the same price I have was in another insurance company that only covered damage to the walls of the house
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
Simple interface, easy to pay on the app, insurance cards loaded right on my phone. Can start a claim right there. Can request roadside assistance.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I've not really used the mobile app. Every once in a while I'll log in to make sure that our payment has gone through or is scheduled to go through but our payments go through automatically so I don't ever have to use it that often. When I do use it I find is self-explanatory and easy to use. No complaints.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Premium was actually lowest that we reviewed when we bought the condo. I review it every three years, and am totally satisfied with it
Date: September 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I like the customer service because there is always someone to talk to and there is never a long hold time.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Even without the bundling discount the price was comparable to other reputable companies. With the bundled policy it was cheaper.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The company's website is difficult to navigate around. I can't find very much information about my home policy and what is covered. I don't quite understand all of the small print anyway. I have only tried to utilize the site a few times because nothing ever changes on the site.
Date: August 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I think State Farm's premium is a little more pricey than some other firms, however the level of customer service and their responsiveness to claims being filed is well worth the extra out of pocket expense. the last thing you want is blowback when you're facing a crisis.
Date: August 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
It's good. Having a local, permanent agent is a huge plus. The yearly checkup meeting is appreciated and the birthday and Christmas cards are nice.
Date: August 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The person who set up my coverage was not very helpful, but I'm not sure if he was with the company or a third party. The only other time I used customer service was to call about the added fee for the railing. Customer service was prompt and explained the fee to me easily.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like the fact that I can select methods to pay them, whether is be monthly, quarterly., semi-annually, or one lump sum payment
Date: August 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We had to make a claim for a new roof and it was easy to get a hold of someone and fill out the claim online and they talked us through what we needed to submit, the only thing I didn't like was the company was not clear on how we would get reimbursed for our payment to the contractor.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Everything has been fine with one exception. I had to ask three times for the mailing address on my auto policy to be changed when I moved.
Date: August 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
they cover most things that are required by the association, and a few others as well. pretty much satisfied with them.
Date: August 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that I can pay my bill, start a claim, check on the existence of a claim, see past closed claims and make changes to my coverage. I'm
Date: August 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Every time I have called, they are polite and attentive and everything was taken care of right away.
Date: August 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
My mother takes care of the payments on our joint owned home. We are switching our homeowners insurance to USAA, since my car insurance is there too - additional discounts. And USAA takes VERY good care of military life.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My house, two sheds, personal property, loss of use, personal liability, and payments to others. It does include hurricane coverage. It does not include flooding.
Date: August 07, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium was much lower than the other quotes I got. Most were over $1,000.00. The only thing I did not like has they added a fee for not having a railing on my porch after I already started the insurance. They also have a really high fee for split payments, $7.00 per an installment payment.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I prefer USAA, their premiums are generally the same price as State Farm, but the customer service cannot be beat. USAA will stay on the phone with you until you understand exactly what you are getting and what you are paying for.
Date: August 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
They are always a phone call away , ether the office during business hours, or 1-800 number for the other times you need them .
Date: August 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
They do not interact. I can never get ahold of a real person. I do not get contacted for policy renewals just a policy letter. There are no discounts. Every time I talk to an actual person they are snotty.
Date: August 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
Full policy details are available and very clearly presented on the website. The mobile app adds no value and is too large. Just use a browser.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have no idea what other companies charge or what other premiums look like. This is my first house.
Date: July 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
the page has a great design that everything can be achieved in a quick way and the application has a very fast speed
Date: July 29, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
What I like most is that in case of any change and some report is the company that follows the process and are always pending until the end of the process
Date: July 28, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I do not know much about my insurance company's customer service because I have not have any interaction with them in many years. I did stop by a office that I was just passing by to get a free calendar.
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The homeowner's insurance is still under my mother's name. She called many times and could not get a hold of her agent. Then the agent kept pushing for my mother to get MORE insurance and pay more. We are finished with State Farm after the policy expires.
Date: July 26, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Total loss is covered, electrical, maintenance, flood, fire, storms, tree branches
Date: June 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Every time I have had to deal with customer service at my current insurance agent's office, I have had a great experience. There have never been any delays in receiving responses to my questions. The staff is always friendly and willing to assist.
Date: June 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Seeing that I've never filed a claim, I have no idea how the customer support is, but based on having auto insurance from them, I can attest that it is comparable to most other services.
Date: May 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Covered items include replacing or repairing the structure, contents such as furniture, electronics and jewelry. This can be by damage or theft. It also covers items that might be stolen from my car. It also covers accidents that happen on my property.
Date: May 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service is always friendly and easy to get ahold of. They offer quick and accurate response to all of my questions and concerns.
Date: May 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I'm not sure about my premium cost as it compares to other companies. I've had the same coverage for 20 years and I haven't taken the time to research other rcompany's prices.
Date: May 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My insurance company is very forthcoming with all communication related to my home insurance policy. They keep you informed of their actions on your behalf every step of the way. I am extremely pleased with the level of communication they provide.
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I thoroughly like the app. It makes it easy to file a claim, check the status of a claim, as well as upload any necessary documents to authorize and support my claim.
Date: March 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
they have been nothing but professional in all correspondence I have received in the mail
Date: March 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
State farm does go above and beyond , I have had other insurance in the past . But woth state farm they are very nice , more small town feel . Thye take care of everything. I was hit by a car , and i had someone call and handle every single thing . Then called with a update .
Date: January 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The things covered in the home are jewelry, electronics; such as computers, televisions, stereos, artwork that may be of value,
Date: January 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Natural disasters except for flooding and tsunami. fire coverage, wind damage coverage, all home dwellings and we have a rider policy for all high dollar value items in our home.
Date: November 19, 2017 Age: Above 60 Gender: Female Marital Status: Married
Website/App
State Farm offers a host of discounts* for everything from multiple-line policies to everyday safety items. Plus, State Farm policyholders may be able to take advantage of special offers on home automation and monitoring systems — a smart way to save money and help monitor and control your residence.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I seem to agree that I have a fair premium compared to other insurance companies. I currently have my vehicle through another agency and I checked to see what my house would be and the price was much higher. That price was even after bundling discounts were applied.
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I have not had any interaction except and when I get my monthly bills. I do not feel like I need any additional interaction.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
State farm is great because there is always a specialist available when I need one. Everyone there is always friendly
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I dislike that I can't access information about my home insurance on the mobile app. I can access the bundled services I receive but am unable to see what I pay for my insurance through my escrow account.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
We've always been able to get a hold of a live person in a reasonable amount of time. The only thing I didn't like was one time we would talk to one person and they would say one thing the next time we called we would talk to another person and they would say a different thing
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have never had to deal with customer service at all
Date: October 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service has been pretty bad. They still can't get my wife's last name correct after 10 years of having the insurance. She had added me to the insurance but for roughly 7 years they never put me on the account.
Date: October 23, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
i have used allstate to provide my insurance for almost 20 years. They have treated me like family and I always feel like they have my interests at heart
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
At first my experience with the company was great. Until I had to file a claim. Customer service was awful, it took so long to get my car back from the shop because the insurance company refused to pay for the work done.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I know what my policy covers and thats about it all the other policies i am unaware of since i have been with the same company consistently.
Date: October 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Extremely frustrating to make a claim and takes forever to process to the point where it’s useless to contact them for any damage from storms or floods
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
My home insurance customer service has been a great help over these years. They are always there when I have questions about my insurance.
Date: October 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Good customer service they answer right away and always help me thru the situation efficiently
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
When our house was robbed, they were super helpful in getting some of our money back. They were kind and went out of their way to help.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
As compere to other home insurance companies I like there premium and deductible that's why i chose them.
Date: October 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have always had good customer service with our homeowner's insurance company, but we have only had to make changes to the policy, we have never had a claim, so I'm not sure how the claim department would be.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have a very good experience with customer service. They are always care about our needs. I think it is very easy to get insurance coverage compared to other insurance companies. I am very happy with the service.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My deductible is a little bit higher than other policies, but this is something I chose myself so that I could reduce my payments. I am happy with it as it is.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are very friendly and helpful. They answered all questions and put no pressure on us to sign up with them.
Date: October 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is pretty good and when needed responsive quick with little wait time.
Date: October 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I feel that I have done extensive research on trying to find the lowest rates for premiums and deductibles for our home insurance policy. Our company is the lowest I could find with many being in similar price.
The deductibles are the best. Whenever I've needed them to see, they are always there.
Date: October 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I was able to have the coverage i wanted with allstate and not have high deductables and the premium was set in my budget
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
It is very nice company. I like there plans that's why i chose this one. I also recommend this to other people.
Date: October 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Home insurance rates are dependent upon a great number of factors, including the location of the home being insured and a policyholder’s previous claim history.
Date: October 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The customer service at Allstate is very satisfactory. They're were great at explaining different insurance types to me and even allowed me to pay the full year's insurance in full!
Date: October 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
There premium and deductible are very nice. Before I chose this company I checked a lot of companies and then I chose this one.
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
covers both damage to property and liability or legal responsibility for any injuries and property damage policyholders or their families cause to other people. This includes damage caused by household pets.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I would highly tell my friends to join Allstate becausee they have really god service and they care about their customers. I always have had good interactions with them and they always answer my questions.
Date: October 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I feel that the premium and deductible of my policy compared to others is slight better. I have been with this insurance company for a long time and have stayed with it for a reason.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
My home insurance provider is so great. I get everything I need for as little as $12 a month and they are so great with customer support.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have had very good experience with Allstate customer service and would rate them a 5 and a 1-5 scale with 5 meaning extremely satisfied.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Depending on the company the premium and deductible are middle of the road but the benefits are more for a complete package rather than other local plans that offer lower rates but are less reliable
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have had homeowners insurance with Allstate for about two years now. I can honestly say that I have always been satisfied with their services. They have done a great job in helping to ensure the safety of me.
Date: October 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Allstate has great customer service, and they respond to questions and complaints fairly quickly. In addition, the reps are super nice.
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have not had any issues with Allstate. I haven't had to use any home owners insurance.
Date: October 06, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
customer effort score is recorded on a numeric scale, so a higher score would represent a better user experience. For a standard seven-point scale, responses of five or higher would be considered good scores
Date: October 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had absolutely no issues with our home insurance company, and have had many great conversations with our actual agent. They seem diligent and truly have our best interests at heart.
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Their premiums are great, and for the amount I got covered, I think my deductible is awesome as well. I think it is one of the better deals around.
Date: September 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Allstate has given me a great experience so far I will give it a 4 for customer service.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They raise my rates when I have never filed a claim and can't give me a good enough deal to combine my auto with them.
Date: September 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Allstate is getting expensive with their policy offerings. I am in the market for looking for another insurance company that is a little lower.
Date: September 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I don't really know, I have never compared other company home policies. Again I've never needed o, and they have never given me any reason to not like them.
Date: September 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
My home insurance with Allstate is just fine. I would give them a 4. I've never really had an issue where I needed them for any kind of repairs. But they always seem to be nice, and looking to give me the best rates.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My home insurance premium and deductible are reasonable. My premium is $1,662.37 for a year of coverage, and includes over $1,000 worth of discounts. My deductibles are $3,900 for hurricanes and $1,000 for all other perils.
Date: September 18, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Dwelling coverage helps protect the physical structure of your home, like the walls, roof and any attached decks or garages. Another type of coverage is Other Structures protection for additional buildings.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I get a multi policy discount through Allstate because I also have my auto insurance through them. The discounts I receive through Allstate for outweigh other companies I've gotten quotes for.
Date: September 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I think my premium and deductible are very comparative to what else is offered. I cannot complain too much about my rates.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our insurance rates are very low compared to other insurers in our area as are the deductibles. When hurricane Florence hit, some of our friends had deductibles in the $10,000 range. Ours was only $1,500.
Date: September 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the premium and deductible might not be the cheapest when compared with other insurers, but the quality definitely outweighs any concerns that I have about the cost.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
At every moment they will try not to pay a claim, you have to stay on top of them.
Date: September 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Before purchasing my policy, I researched a lot of insurance companies and agents and found that the rates I pay (premium and deductibles) are comparable to others for the same coverage.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I haven't shopped this in a while so I do not know if I could be paying a lower premium. Maybe I should shop it around. Deductible has been fair
Date: September 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
My overall experience with Allstate is very positive. We have had no issues in our time using them. I would rate them a 5.
Date: September 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Allstate is rated 5 stars. Their rates are priced at market rate or better than market rate and it would be hard to find better.
Date: September 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Allstate has numerous benefits that compared to other insurance companies I think have better things. The basic plan has coverage of most of the things that a homeowner would have.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We are completely satisfied with the policy offerings, we switched to this carrier within the last year and they offer the same basic policy guidelines that we had before at a better price.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible are affordable. Thankfully I've never had to pay my deductible, but my premiums are better than any other homeowner policy I've had in the past with the same amount of coverage.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I've always had a great customer service experience with Allstate. When I call them, the wait times are always short, and they are very attentive.
Date: September 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I found their customer service really satisfying and worth the buy. They had patience on all my inquiries and suggestions. They also connect me to respected people.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
From what i understand the premium and deductable that i pay for my insurance is relatively low in comparison to other companies that offer the similar products that i am paying for.
Date: September 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
All State is have dependability A.M. the best companies rates. They have great customers service which you would want to stay with them for years.
Date: September 14, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Five stars It is a great insurance company. It has great coverage, fast response, easy to file claims if needed.
Date: September 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Allstate home insurance is an excellent choice for most first-time home buyers and homeowners looking for specialized coverage. With Allstate's vast array of resources, discounts, and customization coverage options.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I love the customer service because it's reliable and swift.The policy offerings are affordable compared to many insurance companies.
Date: September 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
When comparing our home insurance premium and deductible it is very close to the same range as other home insurance companies. I feel that it is a fair price.
Date: September 12, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
They quoted me the lowest rate and deductible of all the companies.
Date: September 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have had a relatively pleasant experiences with my company. I have never had a rude or unpleasant customer service agent before.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I can't really compare the deductible of my current insurance company with the previous one. I never really had to pay a deductible for anything with any insurance company.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Most of their offerings are comparative to the other firms. I pay about the same as I did in the past and haven’t had a bunch of issues, but the coverage is the same.
Date: September 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
My premium of around $800 and deductible of $1000 I believe is very reasonable. I haven't felt the need to shop around for quite some time.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service for house has been ok to work with. I feel they don’t explain things fully, but have been nice on the phone.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have been impressed in the past by their customer service. However, recently I did experience a problem while trying to insure my father's home as executor as his estate, and I was not satisfied with the help I received.
Date: September 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The policy of the insurance is okay, it is not hard or anything it was really helpful for us because we can follow the policy.
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The Allstate Corporation is one of the largest insurance providers in the United States and one of the largest that is publicly held. The company also has personal lines insurance operations in Canada.
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Allstate is an awesome insurance company. They are always helpful and right there when I need them. All of the agents are courteous and knowledgeable.
Date: September 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I would say the premium and deductible are reasonably good if you compare with other insurances. This is one of the main reason that I have switched my insurance to this company and have stick with it since then.
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The deductible for Allstate is not that bad, around $500 which is cheap in comparison to other companies. The premium was the cheapest of any company I was able to find. I would rate them a 5.
Date: August 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
It is incredibly high, but we have been lucky to not need to use our home insurance. I wish it was much lower, incase something happened and we needed other things to be replaced.
Date: June 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like everything about the communication between my agent and I. He provides updates and ideas and even an idea of when my payment will be due so I will know when to pay.
Date: June 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I have had no problems at all with my insurance provider. They have made my life easy by allowing me to pay online and via the app. I have no reason to want to change.
Date: June 14, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Website/App
User-friendly and can print my homeowner's policy from home when needed. Or can check the policy without having to print out the policy paperwork.
Date: May 29, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
they're hardworking and very responsible, I have nothing bad to say about to complain about them
Date: May 25, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I really like the fact that any time I need to pay my bill I can log on easily and pay or I can also print out all of my documents and ID cards if necessary from the website
Date: May 22, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Policy Offerings
Dwelling, other structures, personal property, additional living, family liability, guest liability, building codes, water back-up
Date: May 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium is significantly less than other quoted premiums. I got quotes when I purchased my house and it was hundreds of dollars less. I have no reason to want to change my provider.
Date: May 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the customer service a lot. They are always available to answer my questions. I bought a car and it was automatically added to my policy. I didn't even have to call and tell them.
Date: May 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Communication thus far with my local agent and even with customer service has been top notch, they always call me back and are always polite when I talk to them
Date: May 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Pretty much everything is covered, dwelling, medical, etc. We do not have flood coverage.
Date: May 02, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Premium
Premium about the same with other companies but because I had a claim the premium went up than when I first purchased the policy.
Date: April 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like my insurance company is that they are very good customer service skills on the phone. They are very polite and don't judge. I like nice people like that.
Date: April 23, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Customer Service
The agency is very friendly and helpful. they are very knowledgeable about the products they offer. They are conveniently located in my hometown. I can walk there.
Date: April 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Allstate seems to be a pretty cheap company to me. The premiums may be more than Geico but I think the coverage is better.
Date: April 21, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Communication thus far with my local agent and even with customer service has been top notch, they always call me back and are always polite when I talk to them
Date: April 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
they always inform me on whats going on, again, nothing to complain about it
Date: April 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I think maybe if they shipped me a case of beer we could be better off. If we spoke and I had a nice cold beer courtesy of my insurance company we would be all good.
Date: April 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the mobile app because I can go on there and make changes to my coverage. The app shows my home and auto coverage and I can pay my bill on the app
Date: April 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is fairly easy to use and you can sign papers online
Date: April 01, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The company's customer service was great. They were cordial, friendly, and answered any questions I had, and also made sure I understood what would take place going forward in the claim process.
Date: April 01, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
The communication with the insurance company was A+. The agent would follow-up via phone or email on claims and made sure I was okay.
Date: April 01, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
it covers construction damage, natural disasters and many other minors house incidental damage
Date: March 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The interaction is very good too. When I first signed up with them there were a few things I had to have done to the house like repair a cracked window. They gave me the name and number of some local companies that could handle that.
Date: March 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service is very responsive and they are very honest. I am definitely a big fan.
Date: March 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
pretty much everything is covered from the basement to the roof and everything on my property is completely covered
Date: March 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Everything in my house is essentially covered by my home owners insurance. My house, my items, my money, my health, etc. I'm not really sure what you are asking in this question.
Date: March 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I think I'm fine keeping my insurance company right now. compared to other companies mine is very reliable. I like small companies as well, that is very important since they will give me the attention I deserve.
Date: March 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service has been great. I have had no problems. When I call to ask questions or have a concern they are answered swiftly.
Date: March 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They communicate all policy changed to me in a timely manner and do not lie to me so I am happy.
Date: February 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I don't know, seems about the same quote as everyone else in the area for what we have. I can't complain. We went with them because they had an agent in town instead of the next one over.
Date: February 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I dislike having to communicate at all with my insurance company because it takes too much time to complete. I would like if more communication could be done by chat or online forms when it was convenient for me.
Date: February 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They have 24 hour coverage but sometimes can be useless. I also hate the phone menu at the beginning. Let me speak to a real person.
Date: February 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Protects my belongings from fire and theft and natural storm damage that may occur, I currently am not covered by flood damage.
Date: February 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
Personal property, liability such as damage from vandalism, theft, nature, storms are covered - deductible is about 2000 to keep cost down. Fire, floods are also covered.
Date: February 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home owners insurance covers fire damage, storm damage, water damage to the basement, accident liability, and possible zombie apocalypse.
Date: February 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Its straight forward, easy to navigate. I never have trouble accessing my account.
Date: February 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
My agent frequently emails me with generic emails, but I know that if I did have an issue they would try to help me as best as they could because it is just so easy to switch over to another company at the hint of an issue since everything is online.
Date: February 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It was bundled with auto, so I pay less than I would by getting insurance separately through someone else, and I didn't feel like changing over my auto plan.
Date: February 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
It's broken up into either a lot of different pages or one page that I have to zoom in to see everything and that breaks the tables/formatting.
Date: February 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I've looked at other companies and they are more expensive, I've had the same company for years and the rate has been lowered.
Date: February 13, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I probably could find a lower priced insurance, but I am familiar with Allstate. I have had insurance thru them with other policies for years.
Date: February 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
I like the simplicity of the wording, it is clear to read. I like that they explain exactly what is covered, and how. There is a menu to the left for easy navigation thru the site.
Date: February 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that they are quick to respond to damage reports but it seems the quality of customer service can vary depending on which adjuster comes to inspect the damage.
Date: February 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I like the communication from the company when I receive a phone call. I can speak to a person and resolve an issue fairly quickly if I can speak to a manager, and a knowledgeable rep.
Date: February 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like that it is secure and requires login each time, I like the tabs at the top and how easy it is to search for what I need. But, I rarely use the product.
Date: February 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I have the most basic option, so: fire damage, lightning damage, wind/storm damage, theft, and the items in my building on the property.
Date: February 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have only dealt with this company's customer service once. There was a storm and my roof was damaged. It took multiple phone calls to speak to a real person, but I was eventually able to get my roof replaced.
Date: February 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I don't like the spam mail. I wish all companies would stop flooding my mailbox with letters since it gets really annoying sorting that stuff out and is probably bad for the environment.
Date: February 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have never had to actually talk with a customer service rep. Everything is done online and I get emails saying what I'm approved for. It's pretty much all pay to play.
Date: February 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I don't have many interactions with customer service but they have an office in town I can go to if I want to.
Date: February 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I choose a higher premium so I have no reason to dislike it at the moment.
Date: February 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I dislike automated answering systems. They are slow and awkward to use. The agent listed on my policy was not immediately available, so I had to leave a message and follow up the next day.
Date: December 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The insurance company I use has a great app to use. It is very easy to use and understand. Not many steps to do and everything is very clear in it.
Date: December 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
it is very hard to use/navigate I feel is too cramped with info, and don't know how to fix it
Date: December 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think compared to a lot of other companies all state comes in pretty cheap, they saved me at least three hundred dollars if not more
Date: December 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I really like the fact that any time I need to pay my bill I can log on easily and pay or I can also print out all of my documents and ID cards if necessary from the website
Date: December 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
It covers my home, the other structures on my property such as my garage and shed, my personal property, and also liability.
Date: November 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It is easy to get in contact with customer service if I have questions or need to put in a claim.
Date: November 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Allstate's app is very user friendly. Their app includes the DriveWise feature where it helps track our driving to allow for additional discounts on our car insurance.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
The communication could be faster but at the end of the day I get my questions answered and I do not have to suffer for very long with whatever problem I'm having.
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
i love the level of communication that we have with our company. each time we call all of our answers get i need
Date: September 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I have not shopped around for premiums in many years, but my thinking is that one can always save money. However, I imagine that since I have been with company for many many years, that my rate is good.
Date: September 24, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
The website is intuitive and allows me to view policy details, print documentation, and pay my bill every month.
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication by Allstate is always perfect. Allstate has timely communications and efficient message delivery systems.
Date: September 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I don't use the app. I find the website much easier to use. The website has never given me any problems. It's easy to navigate and I can find what I need in a timely manner.
Date: September 21, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
After looking up and researching many, many, many companies, I realized what I am paying now is as good as it gets. Plus, the mobile app is awesome.
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is great. They have a 24-hour window I can call. I can get help any time I want. It's very easy to contact them, and they are easy to talk to.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
i think that our premium is a little higher than most but we like the coverage and the agent
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
WHAT I DISLIKE ABOUT THE INTERACTION IS THAT THEY ARE CLOSED ON SUNDAYS
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
it take to long to log in and when i do it makes me look in several placed to find the information that i need
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
Compared to other coverage, it's on the cheaper side with a lower deductible. I did comparison's with other companies such as Farmers, but All State has been found to be cheaper. I can always rely on them.
Date: September 17, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I'm satisfied with my premium. I don't expect to use my home insurance too much, but when I do, I know I can rely on them to be there for me. I am very thankful for All-State.
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I love how they are great with communication. If I email them, they are very quick to respond and I like that because it is awful when you deal with a company that doesn't communicate with you very well.
Date: September 12, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
I have just bought the home, so at the moment it is covering any previous existing problems that the home had that the owner did not mention. Such as a broken pool heater we are dealing with right now.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like their interaction and communication service we can call them or chat online I have online account as well
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is easy to use. I can go to the website and make any claims. Also, they have a 24-hour hotline that I can call whenever I need assistance. I feel safe.
Date: September 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They are very good. I haven't had a bad experience with them yet. They are very helpful and considerate. They understand making a claim can be very stressful and they make me feel at ease.
Date: September 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like how if I submit a claim on my app and it is during business hours, they are quick to call me to let me know the status of my claim. They are also great for calling and letting you know when your payment is due.
Date: September 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I used to be with Nationwide insurance for a long time until I switched to Allstate. I am more satisfied with Allstate because I don't feel like I'm being cheated or getting the bare minimum for what I'm paying.
Date: September 06, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
If I was to have a house fire, someone could come and steal my personal belongings, tornado, an earthquake. The whole earth, fire, and wind would be covered under my premium.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I love the app! I am able to do anything on it when it comes to paying my bill or submitting a claim or changing my policy.
Date: September 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I didn't like how long I had to wait on hold for the customer service, but that is with any company. I do know they also allow customer service to be done by email, so that is convenient.
Date: September 02, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
THE CUSTOMER SERVICE IS GOOD AND THEY GET BACK TO YOU ON TIME ALL THE TIME AND VERYFRIENDLY NOLONG WAITS TOSPEAK TO A REPRESENTATIVE
Date: August 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like that I can conduct all possible business online and don't need to contact my rep unless there's a problem with the website.
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Accidental damage, rebuild if needed and replacement locks, doors windows as well as any structural damage and any damage to possessions as well., accidental, replacemant with equivalent model
Date: August 16, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
they are very good because they give us car insurance and home insurance together and we save a lot of money
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
They are all pretty much the same and all offer similar coverage, a lot are underwritten by the same insurance comapnies anyway even if they have a different name.
Date: August 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have known my insurance agent for many many years, and he is always nice and attentive to my needs and any modifications I must make.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I've only had to deal with a person for customer service once, and she was extremely polite and efficient and solved quite a few problems for me before I had to ask.
Date: August 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
they cover 50 percent and we have to pay 50 percent at the start. after they cover more than 50 percent
Date: August 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
our roof, foundation, major damage. liability if anyone is hurt on our property storm damage damage by other people to our property b
Date: August 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium is quite affordable and friendly in terms of paying considering the extensive cover the company offers.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I never need to communicate with anyone right now - I just use the website. On the one occasion, I did need to, she was extremely polite and efficient.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I used to had another insurance but they charge me so much and also every other month they increase their prices.
Date: August 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
they have 24 hours customer service we can call them anytime any where and they are very helpful
Date: July 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
Customer service is very good with All-State. They have a 24-hour line that I can call. If I ever need assistance, they are usually able to help me on the same day. I'm very happy with the customer service.
Date: July 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The mobile app is user-friendly. I can get information without having to talk to someone. One click and I can pay, how easy is that
Date: June 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I know my premium is extremely low compared to comparable policies, so I'm thankful for that.
Date: June 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the website because I can navigate through my coverage pretty easily. It is very intuitive and user-friendly. If I need to make a claim, I can use the website or an app and someone will be there to help me.
Date: June 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance policy covers any natural disasters, such as earthquakes, fires, etc. It doesn't cover minimal things like structures that aren't attached to the house.
Date: May 31, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
The company's website is fully functional and accessible all the time. I visit the website any time I want
Date: May 25, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I AM VERY SATISFIED WITH THE MOBILE APP IT IS USER FRIENDLY AND VERY EASY TO USE
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
i think that this company has great customer service. our agent is always ready to help any time we need it
Date: March 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I rarely interact with them, but when I need to, they are polite and courteous. Also, they are very easy to reach for retrieving documentation, etc.
Date: December 26, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Had no real dealings with them or any issues so can not really comment the policy was easy to set up and have had no dealings with them since.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance cover includes fires, accidents and any natural calamities like floods and landslides.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
The few times I had to talk to a customer service representative, they have always been courteous, understanding, professional, well informed, good listening skills, they seemed to care about me.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Customer service at Allstate is very good. When I call they are responsive to my calls and I have always been satisfied with their customer service.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
The few times I had to interact with representatives from the Allstate Insurance Company, everyone has always been professional, friendly, kind, they made me smile, they also made me laugh, they also took care of my issues in a quick manner
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Interacting with the company is very easy. My All-State rep has a number that I can text, so if I don't feel like talking to someone or if I have a low urgent request, I can just text him. Not many companies offer that. I have a good relationship with my All-State rep.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I feel like my premium could be much cheaper and that is the only downfall. Due to me having an older house, it really makes it hard for me to have a cheaper rate.
Date: October 16, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I saved a lot of money by switching to Liberty Mutual for my homeowners insurance. I was paying a lot more for the premium with a higher deductible with my former insurance company which I had been with for many years.
Date: October 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I think that the deductible is actually cheaper than what I have been charged in the past compared to other companies. I am happy with the price that I am paying for home insurance.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
premiums are affordable , liberty mutual makes it affordable to have insurance by offering bundle options where you can insurance your house and car in order to save money. the deductible is also a low price and affordable.
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We have not really used their customer service, yet. As far as the ease of buying the insurance and keeping our discounts, it is very easy.
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
my deductible is the same as anywhere else. It's something I am use too. No matter where I shop it is all the same
Date: October 11, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
my home insurance company's customer service a 5, because they have always been very courteous and knowledgeable any time I have worked with them. When I moved they helped me set up the policy on my new home.
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The rate I received was quite reasonable and because I had options to choose it was easy to make a decision
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Liberty Mutual has much more competitive and reasonable policy premiums and deductibles compared to the other companies we researched. They offer the same payment options as others.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I haven't had many interactions with them since purchasing the coverage. Luckily I have not had to make a claim. I would rate it a 4
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
After signing up with Liberty Mutual, they reached out and made sure I was comfortable finishing up paper work. I have not heard from them since
Date: October 09, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Liberty Mutual's customer service is excellent. I like that there are different ways to communicate with the customer service people. You can always reach someone through phone, text, chat, or email.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I would give Liberty mutual insurance about a 4. It is not outrageously expensive and it offers car insurance as well.I genuinely enjoy their service and would recommend it.
Date: October 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I am completely satisfied. They had a much lower premium and had the same coverage. They also had a few ways to lower the policy even more
Date: September 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium and deductible are extremely affordable. We get a lot of bang for our buck because the coverage is amazing.
Date: September 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Liberty Mutual offers Claims free discounts, in business over 100 years, multi policy discount, mobile apps, offers auto and home insurance. personally customizes policy to the needs of the client.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My home insurance company rep was very nice and professional. He was not pushy at all and made the over all experience pleasant. I would recommend Liberty Mutual to my family and friends.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
This company does not cover all items in the home Some of the things that broke are not covered as they would be with other companies.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Liberty Mutual customer service rep was very pleasant to work with. The liberty Mutual rep was very professional and knowledgeable about getting me set up with a policy.The Liberty Mutual rep was very efficient.
Date: September 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I feel that our policy is average for the homeowners insurance market and offers pretty much the same thing you would get with any company. It feels like a fair deal for the price. I feel that we have good coverage.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My insurance company provides the same or similiar offerings just like any insurance company in my area. fire / flooding / natural events / burglary.
Date: September 13, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Liberty Mutual is the best choice for homeowners who are looking to find the cheapest rates for home insurance. Liberty Mutual low rates, combined with its national coverage.
Date: September 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They provide normal standard home insurance coverage. I am insured for dwelling, contents, liability, and some other riders I have purchased.
My insurance premium and deductible are higher in comparison to other insurance companies. But, I like having a big company that I trust to make sure my house is protected.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My Liberty Mutual premium and deductible is about the same as my last with Erie insurance. The only difference is the overall cost which is about half the amount of Erie insurance.
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
My policy has continued to increase year after year despite having never filed a claim in over twenty years.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
By compared to other insurance companies the liberty mutual is much better than others and I am very satisfied about it
Date: September 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I have been trying to get a hold of my assigned worker, but after multiple attempts I find out that they no longer work at the company. I have not been informed on who is my new assigned person.
Date: September 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I can choose what deductible I want, so they are on par with the other companies. There really isn't much difference in pricing unless I have to add things to the policy.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I am very satisfied with my home insurance policy. They cover what my house needs at a price I can afford.
Date: September 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Their offerings are good. Not much different from other companies I don't believe. I would rate them a 3.
Date: September 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I absolutely, love our home insurance. Our representative is always free to clarify any questions we have and responds to emails swiftly.
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Its not too high. Its what works for us if in the event something doed happen well be able to have the money to get the situation under control.
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The same but because I have Auto insurance as well it's a little lower. The combined polices decreased the amount paid per month.
Date: September 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The company tries to help out to get you the plan that you need that fits your desires for your home. They spend time talking over choices in a friendly manner.
Date: July 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like everything about the web application of the company as it is a web page that is too simple and easy to use.
Date: June 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website doesn't have all the important information that all customer requires, I always have to call customer services for information
Date: June 18, 2019 Age: >60 years Gender: Female Marital Status: Married
Customer Service
I like the company's customer service. I can contact them via telephone, live chat, or email. The responses are also immediate, even after hours and on weekends. They offer more information than I asked for to ensure that I have all the information I need to make a decision or get assistance.
Date: June 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
in this company the customer service is so good immediate surviving is I would like
Date: June 07, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The agent is good if I speak to or email her. when I had an issue customer service wrote they were trying to get in touch with me but there was nothing on my email, text or phone to back that up. then they canceled my query
Date: June 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The house itself is covered for replacement building as requested by the mortgage company. I have fire and theft insurance and medical payments in the event someone is injured.
Date: June 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I am satisfied with premium because it is cheap and I am glad of that, I think it covers that I have to, based on its price
Date: June 02, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
yes, I am very must like this company's website the quick response is happening
Date: May 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium is higher than I would like, mainly because we had a claim last year for hail damage. We about $15,000 in damage to our property. It is frustrating because it seems odd to be punished with a higher premium due to something that is beyond our control. but that is the way it works. We stayed with our current company because we get discounts from our employers and because they offer a number of additional advantages (discounts on other products we use). We may shop around when our policy is renewed next year -I'm sure we could probably get similar coverage for less money.
Date: May 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are responsive and easy to get ahold of when we have needed help to make a claim. The negative with their service is that they do not have any local agents in our area, so we are always dealing with someone new, which feels like starting from scratch.
Date: May 02, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
People are always nice to me, I always call for different reason and normally they answer all the question that I have
Date: April 27, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Cover all the risk associated with the house, cover damage by storm and by flames
Date: April 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Our premium is high in comparison to other companies, but we live in an area that has suffered from fire damage before.
Date: April 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I do not have much communication unless I file a claim for my car or try to figure out a lower payment. I have yet to file a claim on my house using the insurance so I haven't spoken to that department.
Date: April 02, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I never use the company's website or mobile app. I prefer to deal with physical paper.
Date: March 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is easy to use and navigate. When I need to download the policy for review I can easily find all my home, auto and life policies in one place.
Date: March 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like that the person who is behind interacts with me so as not to feel bored some companies if they become boring and do not offer anything good, as far as something that I dislike until this moment there is nothing.
Date: February 28, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I believe my company is charging me too much. It is difficult to change as the insurance is handled via escrow.
Date: February 26, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
i enjoy the communication with them i have yet to have any complaints about the company they were a breath of fresh air from my previous insurance company overall a great company
Date: February 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They are always very pleasant and patient with all of our questions. They are also there 24/7 to answer our calls.
Date: February 25, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel that the insurance premium we are charged is too high. It increases every year even though I have not filed a claim in 20 years.
Date: February 25, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel that the premium I am charges is too high. I have not filed a claim in 20 years and my rates still go up every year.
Date: February 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
There premium seems a bit high. I pay $1000 a year to cover 110,000 of home insurance.
Date: February 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
There is not much interaction but I am okay with that. The company doesnt bother me, but I know they are there when I need them.
Date: February 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Our premium is much lower than other companies because we have been customers for 25 years and have an auto policy with them as well.
Date: February 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My policy covers my structure as well as other structures on property. It also covers damage and loss as well as medical insurance for occupants and visitors.
Date: February 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
my policy covers me any accident I may have with my family, my house and all health expenses and those of my wife and my two children
Date: February 16, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My carrier provides coverage for my home, contents, other structures, and personal injury.
Date: February 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I would say that the premium compared to other companies is very competitive. Liberty Mutual seems to have a lower rate but that could be due to my discounts and bundling.
Date: February 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
In terms of coverage, Liberty Mutual is able to provide the coverage that i need to protect my property.
Date: February 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I really like that the website allows me to create and edit my plans whenever I want and the response time from customer service is great.
Date: February 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think my premium is good. This is the first provider I have had and I have not looked into too many other places but I am somewhat satisfied.
Date: February 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I never hear from them unless it is to send me a bill, so the communication is lacking.
Date: February 12, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I never hear from the company unless it is for them to send me my bill. I cannot comment on their customer service.
Date: February 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that we have a specific person that we can call for our questions, but I dislike that we always get her voicemail and have to wait for a return call.
Date: February 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
i like the app for its convenience and easy to navigate layout its very user friendly and doesnt take long to master they really put some thought into the design and its visually appealing
Date: February 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I have the home protector plus policy, which covers damages to my home as well as my belongings or unforeseen expenses. I have not had to use it yet but it is nice knowing it is there.
Date: February 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
i have yet to have any complaints about the customer service they have been cordial and showed emphathy in every conversation ive had they must take good care of their workers or they hire good workers
Date: February 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like that I can look at my policy at any time and change my deducitbles, etc. I can also pay my bills on their website.
Date: February 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have never filed a claim so cannot really fairly comment on the customer service.
Date: February 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have many years with this insurance and I think it is very good with the attention they give me, I am very grateful with this insurance
Date: February 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I do not receive communication from my insurance company unless it is them sending me an invoice for my premium.
Date: February 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I can not say anything that I do not like insurance, as I said before, all insurance exceeds my expectations
Date: February 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I can not say anything that I do not like insurance, as I said before, all insurance exceeds my expectations
Date: February 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I am covered for accidents, thefts, storm coverage, and replacement value of our home. I am covered if other people have accidents on our property.
Date: February 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service is always great. They take a while to get a hold of someone but I can tell they care. They always work to resolve my issues.
Date: February 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
coverage includes flood insurance property damage insurance fire electrical or foul play insurance roof insurance structural damage insurance burglary insurance renters insurance
Date: December 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Our policy covers us against fire damage. It does not cover earthquakes.
Date: December 12, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
Coverage includes household furnishings, decks, pergolas, balconies, electronics, medical expenses for residents and guests (including if pet caused), electronics, items in detached garage, hail and wind damage, and water damage from non-natural disasters.
Date: October 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Never had any issues with communications whether through email or phone conversations.
Date: October 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service is generally good. When we had hail damage, an adjustor was sent out within 48 hours.
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like their customer service because most of the times I have called they are prompt to get to me to a real service representative instead of an automated message. the service reps are knowledgeable and have good demeanor whenever I talk to them.
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Premium rate is moderate compared to others.
It could be much better in the future.
It is really easy to use the app. You just log in and there are many tabs for different things you may want. For example to look at your coverage, to pay a bill, to contact them etc.
Date: September 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The company provides the coverage that I need to secure my home properly.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I am covered against most damage to my house, along with my personal belongings inside of it. I also carry liability for accidents that might occur on my property.
Date: September 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The app is very easy to use and understand the information they provide. The use of ease is very important.
Date: September 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I don't usually receive too many emails or calls from my insurance company. most of the interactions I've had with them were mostly due to me trying to get additional information from them. it would be helpful if they emailed me once in a while to provide me with updates relating to my policy or other pertinent information.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
my coverage involves basic dwelling, structural damage, loss of use and personal property damage. in addition to these basic coverage items, my insurance also covers. valuables and inflation coverage. I also have discounts since I bundled my auto insurance with the same company.
Date: September 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The representatives are very polite and helpful. They will talk to you as long as you need to make changes, figure out the best rate, etc. I'm never on hold for more than a minute or two.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My policy covers loss of the dwelling and its contents for anything except flooding. It covers 30 days of living somewhere else while my property is not habitable. There is also liability coverage.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I have been pleased with everything except for the claims process. I made a claim and had it settled electronically without ever talking to a person. Other than that, everything has been great.
Date: September 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I have compared my premium with other companies several times over the years. This company has always been lower. It gives me good discounts.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When we bought our house we shopped around with a ton of different companies and this was by far the least expensive for the same amount of coverage. Even with a few dollar increases after our first year, it is still cheaper.
Date: August 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
The site is very easy to navigate. I can see all the details of all my policies and click on them easily. I can make changes right on the site. The phone number is listed easy to see for if I have trouble.
Date: August 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Based on quotes I have received and research I have completed my premium appears to be average. I have spoken with friends and family and they pay similar amounts in terms of coverage, etc. I feel that I am receiving a fair price.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My company sends a minimum of mailers, ads, emails, etc. which I appreciate. They do not call unless there is a problem and they send a yearly customer service survey which I appreciate. They seem genuinely focused on providing good customer service.
Date: August 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think the premium is a good deal when compared to other insurance providers.
Date: August 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I appreciate that I can access the website easily and view my policy documents and billing information quickly. I am less pleased with the mobile version of the website as it has very little functionality. I also wish it was easier to view new coverage quotes and calculate new premiums, etc.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I have had little contact with my insurer as I never have filed a homeowners claim.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service is comparatively less when compared to others.
But the services related to customers are improving.
Date: August 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Anytime we call with a question they are very knowledgeable and make sure we understand everything about our policy.
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I've seen much more expensive packages than my current agreement. My coverage is just as good as many others on the market but at a fraction of the cost.
Date: July 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
the website is very up to data to other websites, but the app for smartphone - android or IOS - is outdated and looks like it is just a website built for a phone rather than a real application. the app is very slow to load and is not very reactive to touch. furthermore, the application takes a lot of time to load relevant information and the security of the app looks questionable.
Date: July 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
it’s not quite as rock-solid as our other top picks.
The customer services can be better.
Date: July 29, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
it has a slightly lower A rating from A.M.
This is still an ‘Excellent’ financial score
Date: July 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The company's customer service is wonderful! We had an issue with our mortgage company paying them our home insurance portion and we call them and they said they sent the check so it was not their problem. We called our insurance and they contacted mortgage company on a three-way call and got it all straightened out.
Date: July 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I think that the price of the premium is fair when I compare it to other companies. there are saving involved in the insurance since I bundle my auto insurance as well. I like the extra options available for the low price.
Date: May 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I feel that my premium is too high considering i have been insured with the company for 20 years and have never filed a claim.
Date: May 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The website is mostly good, but there are some unnecessary hoops to jump through when uploading claims material.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I must say that any time I have had to contact my provider they have been very affable and easy to work with. I have never made a claim but I have needed corrections made, change made, etc. these things have all been easy to complete and the agents I worked with were very nice.
Date: January 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
When I need them, they are always prepared with easily accessible customer service hours. Otherwise, they leave me completely alone.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
The customer service was very friendly and easily answered all my questions, anytime I've needed. They are very positive and friendly.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Our adjustor did a good job communicating what we needed to do in order to get our house repaired.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Communication can be much better in terms of outside members of the company.
Interaction in terms of other beneficial services also needs to develop.
Date: October 22, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
My premium and deductible were far cheaper than any other company that I called. And I called a lot of companies for quotes. I save hundreds with geico and in some cases thousands.
Date: October 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have been extremely satisfied with my home insurance company and their customer service. They answer quickly and always help me with what I need. There have been no problems so I would give it a 4!
Date: October 21, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
the customer service with GEICO is pretty good. I have not had file a claim with them, but was able to purchase the insurance online which was easy and convenient which as a customer is important to me.
Date: October 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I think the insurance company of ours, it is better when compared with other companies.
Date: October 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I chose my home insurance based on cost, so while my company doesn't have the best coverage, it had the overall cheapest price that I was able to find
Date: October 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Geico to me has the best customer service thus far. Once, I was late on my bill because my husband lost his job and Geico told me they would take care of the bill for that month. It was the nicest thing a company.
Date: October 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I like to buy the coverage that is very cheap. I used the credit card to pay for the full price. I liked it very much.
Date: October 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Would rate a 4. Does not always have best customer service over phone but have always completed the job in a timely manner.
Date: October 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Geico is a decent home insurance company that is well known for offering many kinds of insurance packages which is why I chose to go with them as a provider. Have not had any negative experiences with them so far.
Date: October 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
GEICO is very customer friendly, knowledgeable and efficient. I like the people that work there. They are quite helpful and pleasant to talk to
Date: October 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I would say that my current Home Insurance companies customer service has been wonderful and has met all the needs I would have for them.
Date: October 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My deductible is pretty comparable to other insurance companies available to me. I have not had to file any claims a yet.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
GEICO provides average to low rates and fairly good customer service. For the most part, it is comparable to other insurers in terms of insurance offerings and discounts.
Date: October 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I do not remember off the top of my head, it is on my husband's account and he pays the bill. Also we did not compare to other policies.
Date: October 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I am pretty happy with the costumer service of our insurance company. I rate them 4.
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Lower deductables then everyone else. The premium is the best best I've found. I will not change provider's. Thank you.
Date: October 16, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I would say our deductible is better compared to others or on par. Our premiums for what we signed up for was the biggest deciding factor.
Date: October 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I really like the premium prices here. I went to other places and they wanted to charge me way more money for the same coverage.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They were very attentive and catered to most of my needs as a customer
Date: October 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
they have very low deductible and one case i had a accident they charge me 500 for the deductible but the job was 3500 no bad for me
Date: October 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I am fairly new to my insurance company. I have no complaints with my insurance company thus far and the woman I spoke with when purchasing the insurance was very friendly and answered all my questions.
Date: October 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I'd say Geico's premium and deductibles are better compared to other insurance companies so I would give them a rating of 4.
Date: October 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I think that Still Water (sub Geico) is a wonderful company. Any issues I've had have been resolved immediately. Everything has gone as promised.
Date: October 11, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I have renters insurance through geico. I have luckily not needed to use it, but the plan is very inexpensive at around $11/month and reasonably comprehensive with what is covered.
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
While GEICO is a good choice, we recommend you compare quotes from at least three insurers. Homeowners Insurance Take-away: GEICO doesn't underwrite or service its own homeowners insurance policies.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I pay an annual premium and it hasn't gone up in several years. This predictability is nice and the fee is relatively low compared to other quotes.
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Our premiums and deductibles for our home insurance plan are comparable to other home insurance policies. Other plans may offer lower deductibles but at a higher yearly cost.
Date: October 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have never had an issue with geico, but i have also never filed a claim. Payments are in line with other companies. Customer service is very responsive.
Date: October 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
GEICO offers a number of different deductible options which is beneficial to those of us who don't want a 'one size fits all' plan. They seemed to offer more options than many other carriers.
Date: October 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
When we moved into our new home it was incredibly easy to add the insurance to my husband's already existing car insurance account with Geico. They gave us a quote very quickly that was well within our budge.
Date: September 28, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The deductible is higher then the other companies. but they are a little cheaper.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I have looked into changing my home insurance before, just to cut back on monthly bills, but no other competitor has been able to offer any better rates, and it really isnt even close.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
THE PREMIUM DEDUCTIBLE IS GOOD WITH SEVERAL OPTIONS AT YOUR DISPOSAL AS A CUSTOMER, THE RANGE IS VERY REASONABLE
Date: September 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
So far since i started purchasing home insurance it is actually awesome and we love it so i rate for now a 5 and were very satisifed
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have had good customer service when I have called. They have been helpful in explaining benefits and giving options. I would give them a 5.
I researched the competition and Geico compared to other companies I looked at was very comparable or lower on premiums and I am very satisfied with my deductible.
Date: September 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
My insurance company offers many different coverage for example in the event something happens to my home. For instance a flood, theft, hail damage and many more.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
On the deductible thankfully i have never had any expenses since most of the claims are Minor and due to accidents that someone else caused.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I would give Geico a 5 on a 1-5 scale in terms of affordability of the premium and deductible. I have shopped out other companies and have found Geico's rates and details to be among the most competitive in my area.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I rate Geico's home insurance policies a 5 out of 5 because of the great customer service and benefits they give to their customers.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
my experience with GEICO has been positive. We've only been covered by GEICO for about 2 months but it's been a good experience so far. They were pleasant to deal with over the phone and via online interactions.
Date: September 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
My homeowner insurance company would receive a rating of 4 currently. We purchased this house a little over 3 years ago and at this point, we have been decently pleased with their performance.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have had no issues with my current home insurance provider. I have also been fortunate enough to not require their assistance with anything to date.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I definitely think that Geico is one of the best companies to buy insurance from. They have competitive prices that most people can afford. They have a very competent business model.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium is the best I could find. Comparing it to other insurances, my premium is the lowest and my deductible is exactly what I wanted from it. I chose my deductible and it helped get my premium lower.
Date: September 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
They offer a government discount. And more options at a lower rate. Like I said they are very communicative and never seem to be annoyed or angry that you have reached out to them.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
I have had good offerings on our policy. They cover all things that I was looking for in an insurance company. Extremely satisfied.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have been relatively satisfied with Geico's home insurance policy. If I had to rate them on a scale, I would give it a 4/5.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Geico has had overall decent Customer service. Sometimes they do not always have the answers to my questions, but they will transfer you to someone who does have the answer.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have always used Geico for my automotive and home insurance. they have always given me excellent customer service. will remain a customer.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I like how you can take care of everything by phone and online. They have a wide range of options, covering full value property, personal property, personal liabilities as a homeowner and even additional costs.
Date: September 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Compared to other home insurance companies, I think Geico has a great variety of policy offerings and I would give them a 5 in terms of a 1-5 scale where 5 was the highest a company could receive.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I called Geico at the beginning of the summer to set up home insurance because I was moving in to a new home. The customer service was very nice and tried to give me the best deal that they could.
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
They have a slightly higher deductible then the other companies that I went through. on average 10 percent higher then the last company I was with
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
There were other insurance providers that offered more but it was out of my price range, and GEICO has what I need for a somewhat good price
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I didn't start out with Geico for home insurance. I've had them for a couple of years. I find what they are offering was comparable to the prior insurance company I had.
Geico is well known for its customer service. They are available 24/7 and I have downloaded their app which is another way to communicate with them.I have had with Geico have been very professional.
Date: September 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
i think my police is very good. I have coverage up to 100,000 and it covers alot of different things.There was recently a fire in my neighboring appartment and i was curious about coverage.
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We got our home insurance pretty quickly when we bought our home and didn't have time to research a lot of options. However, I have been pretty happy with our home insurance thus far.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
the 6 month premium i pay is very affordable and the deductible i have is also very reasonable. I am a very safe driver so the plan that i have fits my needs very well.
Date: September 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
On a one to five scale I would rate Geico's home insurance premiums and deductibles a four. Through Geico I was able to find the cheapest balance between insurance premiums and deductible rate.
Date: August 26, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I am happy to give Geico a 5. They have handled all of our insurance needs for years and we have been extremely satisfied.The claims agents are always on time, and effective.
Date: June 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I recently switched to Geico and my premium went down over $100 a month, which the same coverage at Geico that I had at my previous company. They cover the utilities and the expensive jewelry as well as fire and water damage. Can't go wrong.
Date: June 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The only time I have had to deal with customer service is when I called in to switch my homeowner's insurance. The woman on the other end was more than pleasant. She answered all my questions and kept me informed about everything.
Date: May 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
There is also included flood insurance. This goes along with structural failure and fire damage. Medical bills are also covered in the event that someone is injured when something happens to the house.
Date: April 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
What I Like about Geico's website is how user-friendly it is. I am not all that tech savvy, but going onto the Geico app, I do not have any problems. I can pull up information, I can make a claim and I can pay my bill.
Date: February 26, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
It covers the standard like home contents , fire , property. I added on flood insurance.
Date: February 26, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It is fine, it is a little wordy and can be a lot of information to process but I guess that is necessary for the type of product they sell.
Date: February 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They always send me my new bi-yearly paperwork and I've never had to personally request it be sent to me. I always get the new documents in the mail and a letter asking me if I have questions to call their number and they'd be happy to help me out.
Date: February 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When comparing prices, Geico was the least expensive home insurance policy that I could find that still offered the protection I needed. Even when going with my car insurance company and attempting to bundle my home and car insurance, I found Geico to be less expensive.
Date: February 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They were responsive to my request for quotation and were efficient in processing my registration etc. I have not claimed so I do not know how it goes
Date: February 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They were polite and responsive. I was pleased with the overall tone of the customer service I received. I also received copies of my policies quickly.
Date: February 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Their premium was quite a bit lower then my previous insurance provider that is why I switched over to Geico.
Date: February 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance covers everything inside the home and any structures (fences, storage, balcony) that are within my property. The home is insured more than it is worth due to the many personal items I have. It also covers things such as fires, burglaries, and some natural disasters.
Date: February 15, 2019 Age: >60 years Gender: Male Marital Status: Unmarried
Premium
it was the cheapest one. that's why I chose it. When someone else is cheaper I will switch.
Date: February 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I've never had to file a complaint, so I've never spoken with someone on the phone. But their processing of my paperwork with my company went over smoothly and without complications.
Date: February 12, 2019 Age: >60 years Gender: Male Marital Status: Unmarried
Communication
I like the fact that I don't have to communicate with them. Insurance companies just screw you. Communicating makes it worse.
Date: February 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I can always grab my paperwork off of their website. It is easy to use and I've never had a problem with it. Also their format for getting a quote is easy.
Date: February 08, 2019 Age: >60 years Gender: Male Marital Status: Unmarried
Policy Offerings
I don't have a clue what is covered. I have insurance because somebody makes me do so. It has no value to me.
Date: December 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
There are times that the mobile app freezes, but it really isn't often. Or the app may direct us to call the company when it seems that it is leading us to be able to solve an issue through the app. I would much rather do what I need to go through the app than call.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
What I dislike is the constantly rising premiums which make no sense. They say our area has an increase in crime which is a lie. I hate that when you file a claim the process is tedious and complicated.
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that the website is available all day and night. I do not like how there is no mobile app despite there being one for their auto insurance branches.
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I like that it's simple to manage and that it has a lot of colors. I like that it's easy to understand and overall the app runs smoothly without problems.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium used to be lower than the other companies but it has risen. The only risen I am sticking with them is I have a discount because they also insure my car. I also get an additional discount because of good driver/few claim.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I filed a claim within the last year when I had a leak in my roof cause half of the ceiling in my living room to come crashing down. The customer service was very professional, processed my claim, and got back to me in a very appropriate amount of time. There was no stress involved.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
besides the quotes, there hasn't been that much interaction. From what we've had they seem to communicate exactly what they mean and do not beat around the bush,
Date: September 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I do not like that there is a delay in response. In case of an emergency or payment screw up there is danger of a big mess. The last time my insurance was cancelled for 3 days because of miscommunication when changing my coverage.
Date: September 03, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I think the premium I pay is pretty fair for the service I have access to. I am comfortable with the premium and think that works well for me and my budget.
Date: September 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I love our company's mobile app. It is very easy to use and it has all of our information readily accessible.
Date: August 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I am neutral about this because they offer phone and email communication options. Whenever I do deal with them they are all professional and pleasant.
Date: August 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Our house structure including appliances, loss of use, loss of personal belongings and anything else inside the house. Pets are included as well.
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that the website is relatively easy to navigate and use. However, I dislike that it can be very difficult to find the information you are looking for l on the site.
I think other premiums are lower for a slightly less quality of service and internet presence. So I do not mind paying slightly more for a company I know for so long.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Whenever I call my insurance company they have always been courteous and have processes my requests in a satisfactory amount of time. They have also sent me many emails and called me directly to offer the opportunity for better prices and to give me advice on how to package my overall insurance.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I dislike that there are too many agents and sometimes I have to explain the problem several times. I also don't like it when they keep me on hold.
Date: August 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Customer service seem decent. I think it could be better if they offered live chat and not only email or phone support.
Date: August 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
There are other insurance companies out there who offer cheaper prices. The reason I haven't switched is just a comfort factor. I am comfortable with Geico and I know they are diligent and reliable. I don't have that relationship with the companies that offer lower premiums. Plus the geico premium isn't as high as many others so I am content with it.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
When you call there are long wait times. When you email there is a 24hr turn around. The last time the rep gave me incorrect information and I got a late fee.
Date: June 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
We got multiple quotes from other insurance companies, but since we were able to bundle our home insurance with other insurance, then we got a very large discount.
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
At this point, we haven't really had to use the customer service very much, but the couple times we have it is been very quick and helpful in answering any questions or problems we are having.
Date: May 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Costumer service of this company is pretty good, they are friendly and also respectful. I think that this is one of the most important aspects of the company.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Renters insurance covers contents of home, furniture, electronics, clothing it also covers possessions in my car. In case someone get's hurt they will also be covered.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I do not pay close to attention to our premium and deductible, I can get over whelmed with all the paper work. I let my partner look over all paperwork.
Date: October 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I called Progressive for a new quote for a home I was purchasing a few months ago. The customer service agent was very knowledgeable and efficient during our phone conversation.
Date: October 21, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
They were prompt with helping me on a roof claim, but they do a poor job trying to explain their annual price increases.
Date: October 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
For someone like me it was the best I could get at the time. Talking to others, it seems like I can get a better rate at a large number of places and will look into it once I pass 30. I would say a 4 out of 5.
Date: October 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
They offer a great 5 on insurance because they are very reasonable have never let me down and have always been there when I needed them.
Date: October 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Premium is much less with around the same deductible as compared to Farmers. We shopped a few other companies and the wouldn't even bid it so again I'm just happy to have coverage at a reasonable price.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I really like this company since every time they have a problem they are available I always recommend them since I am very responsible
Date: October 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium is affordable especially compared to other insurance companies. My deductible is a bit higher than average, but I chose for it to be that way.
Date: October 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
For the kinds of things I've had to have repaired, the premium is fine. They took care of a $5,000 issue and my premium was much much lower than that. I feel I'm getting my money's worth.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Home insurance companies are actually a lot less intimidating than I had originally thought. I imagined it being a huge drawn out process where someone would want every little detail about everything in my home.
Date: October 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Premiums offered by the company are very suitable and affordable in general to a normal citizen,the deductibles are well procedured for efficient payments.
Date: October 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have no problem with them I am very satisfied with the work you have been doing so far since you are very responsible in your work
Date: October 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Easy to understand information provided on website. When I had questions, I was able to get ahold of a representative easily.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I recommend it seems very good because it offers me very good services is good
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My insurance reps at Progressive have been so amazing to me after the accident. I could have filed with the other person's insurance but I didn’t feel comfortable because I felt like they wouldn’t have been an advocate for me
Date: October 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have a bundle package with my car insurance so the price is pretty reasonable. I haven't had to use the homeowners insurance for anything major yet but it is comforting to know it is there.
Date: October 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I'm completely satisfied with my home insurance company's customer service. They are quick to respond and it was easy to change my policy when I moved. Communication is frequent and clear.
Date: October 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible of my policy is great when compared to other home insurance companies. Progressive gives me a competitive rate so I know it's good.
Date: October 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I have never had insurance from any other company than Progressive.The premium is low enough that I rarely notice the payment leaving my bank account each month, which is a positive in my mind.
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
They made getting a rental car a breeze and have been in contact with me almost every day. They also worked with the collision center fixing my car and it will be complete sometime next week instead of in 3 weeks.
Date: October 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
A homeowners insurance deductible is the amount you pay when you need to file a claim for damage. The average homeowners insurance deductible is typically $500 - $1,000
Date: October 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Progressive is a great and honorable company that supplies me with all the customer care and service that i could ever ask for in a company. Prices are fair and coverage is optimal.
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I LIKE THE HOME INSURANCE CUSTOMER SERVICE. I LIKE TO WISH THEM FOR THEIR GOOD WORK.
Date: October 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is a little high but compared to other companies it is acceptable. The deductible is much better for me.
Date: October 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
From what I hear from coworkers and friends, my premium is great for the coverage I have. I did try to switch once to lower my auto and home insurance and did not find anything cheaper.
Date: October 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My insurance payment a month is way cheaper than what it would be through anyone else i save almost 100 dollars a month with progressive
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
They offer some yearly policy like no interest for one year so we use that offer which provided by home depot
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Progressive the customer service is pretty good compared with other company and its like user friendly they clarify the doubts
Date: September 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The policy itself is comparable to competitor products, but the price is much more affordable. It's considerably cheaper for the same amount of service.Progressive beat all of them.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I wouldn't say their policies are very different from other companies, but I would say the customer service is much better and things get done a lot faster.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The offerings are very similar to other companies. The reason I went with them is because for the same product and coverage of flood / rent insurance is that they are much cheaper for the same coverage and better service.
Date: September 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The policy wasn't the most coverage but it was the cheapest. It also wasn't the least amount of coverage. So therefore I'd say it was a happy medium.
Date: September 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I like this home insurance because it has a low interest and it is popular now in the US. I am very satisfied of this home insurance because it meet my standards.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I tend to look for the cheapest insurance available. So Progressive is one of the cheaper ones. However, it's still too high. I am disappointed I cannot find a better deal in my area.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have been with Progressive for almost 3 years. I have nothing but good things to say. During that time I've had one claim and the adjuster came out the next day after my tub broke and I had a check to fix the problem.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
they are very friendly and have great rates that most anyone can afford. plus they give free quotes and work fast.
Date: September 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I am completely satisfied with my home insurance company policy offerings. I have not compared policies with other insurance providers in over 5 years, so I guess I have nothing to compare it to.
Date: September 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I haven't really had to deal with customer service all that much, and that's a good thing when it comes to home insurance. The experience I do have with them however has always been great, curtious, and professional.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My home insurance's policy offerings I would rate as good. They have many options and ways to get things customized to my liking.
Date: September 11, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I use an independent agent and have only been a customer of Progressive for eight months. I recently moved and my agent assigned me to the best company that provided named storm coverage with a $1000 deductible.
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I think my premium is a little higher but I still saved because I moved my auto policy over also. The deductible is great it's a low deductible that's built into the policy.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I would give them a 5. I haven't had any problems dealing with the company and anytime I've called in I get quick answers and polite workers.
Date: September 09, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
It is about the same as all the others. My deductible is rather high, mainly because my premium is low.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Based off when I was shopping around for homeowner's policies, I came to realize that Progressive was the least expensive. With my tenure with them along with being the least expensive it was a no brainer for me.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Progressive offers me a pretty standard policy that was in line with what other companies offered, which I feel met all of my needs.
Date: September 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
progressive offered me substantial savings when i combined home and auto insurance. im saving 25% and i have the convince of having both policies in one payment with one company.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
This is my favorite thing about Progressive, after pricing what seemed like every insurance company they were the cheapest not by a few dollars but by almost $300.
Date: September 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I think they offer better policies in regards to family health. In my experience the company provides better doctors and services when having a child. They also have lower deductibles when you are in the office.
Date: September 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I think that my premium and deductible of my police is a very fair price to pay. I have not compared prices in over 5 years, so I guess I have nothing to compare it to.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Progressive home owners insurance offers great coverage on all of the main concerns for the home in our area. They are relatively more expensive that other reputable companies in our area.
Date: September 07, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
My insurance company representatives were very helpful when my home loan was sold to another company and my insurance had to be transferred. Everything went smoothly.
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have a bundle package insurance included home auto and renters insurance. My experience has been a pleasant one. There are always available when i have questions and my bill is reasonable. ive had a good experience
Date: September 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have not really dealt directly with the company. I have always used an insurance agent to deal with any problems I have had. Mostly these have been payment issues.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I feel that Progressive has about the same offerings as their competitors. I moved over from State Farm and I have almost the exact same coverages. I know there are some companies that have different offerings.
Date: June 27, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like that my calls made to them are returned quickly if not resolved while I'm on the phone with them immediately.
Date: June 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
When I've called they've been really friendly. I'm also able to call 24/7 and can file a claim at any time, which to me speaks leaps and bounds.
Date: June 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I rather like the customer service, the phone number is a quick way to get in touch with an agent at any time of day
Date: June 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I think it is mostly paying for damage to my house and structures attached to it. I think it also covers other structures like fences and tool sheds. I'm sure it doesn't pay for loss of use or any medical payments.
Date: June 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
You cannot cancel a policy from the website or app, and sometimes it is down and we have to reset our password to get into our information. Also, it is very vague sometimes as for where our actual policy is and how much it costs.
Date: June 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
My policy covers fire damage, theft, hail, lightning and wind. It also covers if someone were to be injured on my property up to a certain amount.
Date: June 01, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I have the utmost respect for my insurance company. Every time I have had to call I am in return well respected and have not felt like I am being rushed or that they are in a hurry to do other things. My time is valuable to me as well as to them.
Date: May 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Under my policy, the following is covered: dwellings, other structures, personal property, loss of use, wind and hail, personal liability, extended replacement cost.
Date: May 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I mostly use Progressives website on a computer and find it very easy to navigate as well as very user-friendly. Each section is very well described and easy to use.
Date: May 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The people I have talked to have been really helpful. They've all spoken English and have been real personable. I really enjoyed having conversations with them.
Date: May 03, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like the design of the app, the colors, how everything works and it doesn't take a lot of time to get you the information or process the information you provide to it.
Date: April 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I'm not sure how much other companies cost because this is the only one I have had home insurance through. I can say though that I do not feel like I am paying too much.
Date: April 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I am probably going to switch after all this. the last thing that got me upset was when the lady told me that I should have covered my windows and took better precautions.
Date: April 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I think my premium is about average. I have progressive because that's the insurance company that my father uses, so other companies might be more affordable.
Date: April 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
It takes a while to get through most days and then to reopen a canceled policy they need at the information again which is a bit of pain. Besides that, they are usually friendly.
Date: April 02, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Fire, flood tornado, and liability insurance is covered, as well as yearly maintenance checks for things that may become a problem
Date: March 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like that it's easy to use and I can call 24/7. It is very simple to use and I am able to navigate it very easily.
Date: March 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I am very pleased with the customer service through my company. They are very attentive and helpful.
Date: March 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel my coverage is above standards as compared to others. My coverage is very detailed on what is covered as well as has ways to make sure I am getting the most coverage for my premiums that are paid.
Date: March 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service is excellent as they help me through any needs that may come my way, as well as any follow up phone calls for issues.
Date: March 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My entire home, as well as its contents, are covered. I feel my policy is above standards as compared to others of the same value.
Date: March 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I don't have any problem with their customer service. The few times I've ever need it they were very reliable and professional.
Date: February 27, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Coverages are offered for house, garage, shed, other structures on property, lawsuits.
INsurance can help pay for repairs or complete rebuilds; such as materials for counters, porch or deck, pool. We are covered against acts of nature such as fire, hail, falling trees, and ice.
Date: February 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I'm not entirely sure, I just go with progressive because it's bundled with my car and boat insurance. I haven't really compared, it's just easier.
Date: February 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The companies app is very easy to use. I can make payment, check my policy, and contact customer service easily.
Date: February 16, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Its pretty easy to use, however I dont feel the need to have an app for insurance when I can just look up my policy online,
Date: February 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I like the fact that it is a real representative on the phone. They are understanding to my questions and are able to provide me any answers I may have.
Date: February 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I have not used other insurance companies, however, this company does offer a wide range of coverage for what you need it most.
Date: February 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I am covered if any natural disasters happen like flood, fire, or storm damage. I am also covered with my belongings on any burglary or theft.
Date: February 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Again, we really have not had a lot of interaction with them. We tend to take care of repairs around the house ourselves as nothing has met the mimimum for insurance.
Date: December 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We were paying around $1,200 a year for the house and the same amount coverage that we now get for $600. We have also bundled our home and auto and motorcycle so everything is in one place now and that is very nice.
Date: December 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium of my insurance is a little higher than my last coverage but made my auto insurance lower significantly! This has made the cost of living cheaper for me.
Date: December 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The company's website is very modern as has a user-friendly interface. It is easy to navigate and fast to get from one side of the app to another.
Date: November 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I am very pleased with our communication from the insurance company. If we have ever had an issue it has been addressed immediately and they followed up to check on the issue after.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They keep me up to date on any changes regarding my policy as well as anything else that could affect me.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They provide full coverage for any mishaps or things being stolen, plus you get to name your own price, ehich -might i add- is rare
Date: September 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It seems to be average for what I wanted out of the coverage. I didn't want to pay too much so I shopped around.
Date: August 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Sometimes the people on the phone, the reps can be super duper rude. Like they don't even really care about the problem you're experiencing or something
Date: August 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Sometimes they don't leave a message when they call so I won't know who it is because it's been so long. Orrrr people like Helen are rude
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
We also use Progressive for our car insurance. Anytime that I have had to make a claim they have been helpful and included me in making decisions.
Date: August 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I don't like that I have to call a 1-800 number to get to an agent. I would love to have an agent in my area that I could sit and talk to face-to-face.
Date: August 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
its easy to navigate. everything has its respected section and there are not billios of ads dhowing up
Date: July 30, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
225,000 total home damage with $5000 deductible. This coverage is for damage due to tornado, rain, hail, fire, theft. It covers all items, inside and out, including items that are not located on our physical property. There is also accident coverage that will cover medical bills if someone where to have an accident on my property.
Date: May 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My premium is lower compared to other companies which is why we still use Progressive Home Advantage. We shopped around three months ago and even though other companies had better coverage, Progressive is in our budget.
Date: March 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are ready to assist at a moments notice, anytime I need them. I've had nothing but good service from this company.
Date: November 19, 2017 Age: Above 60 Gender: Female Marital Status: Married
Premium
Trump is a very good business man. Indeed, most f his companies would likely be successful. I'd be surprised otherwise.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It's easy to navigate and use, and get information that I need. It's a pretty typical professional website.
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Farmers customer service was nothing but helpful and knowledgeable when I was switching from liberty mutual to Farmers insurance compnay.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I think Farmer's Insurance has been the most responsive and easiest access insurance policy I've ever used. This company has switched over to tech use better than any insurance company I've encountered.
Date: October 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
farmers has been my company for over 20 years.only filed 1 claim and that was22 years ago.altho they have great service,ithey ripp you off when it comes to auto coverage.
Date: October 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Farmer's Insurance offered me lower deductibles than my previous Liberty Mutual Policy, Liberty Mutual was increasing my policy with higher deductibles.
Date: October 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Positive customer effort scores indicate your product or service is user-friendly and well designed
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium of our home policy was roughly 30% cheaper than the other 3 companies quoted while also providing an almost exact deductible. The coverages were near identical as well.
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
When we went through harvey we had to make a claim on our homeowners insurance, they acted immediately and were out here in 1 to 2 days. The two insurance adjusters that were sent out were very nice.
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service is great. I had to file a claim for hail damage last year and they were very helpful. They make sure you are taken care of when you need to file a claim.
Date: October 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium and deductible are lower than other companies I have used. This is because my insurance company allows personalized coverage. I am able to choose a premium and deductible that fits my financial situation.
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible of the policy i got was pretty good.
Date: October 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have a very friendly insurance agent, everytime you call he treats you like your a family friend. If you have any questions he's quick to answer them.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The company that i use has always had the best customer service experience for me. I love my home insurance company
Date: October 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Our policy premium is higher than what I would like it to be especially considering that we've been with the company for half a century.
Date: October 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I would rate them a 4. We haven't needed them but they've been good. A 4 only because they don't keep in contact much
Date: October 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My experience with my home insurance company's customer service is very smooth. I like to do business in person so their locations are very convenient. The benefits of a small company are very good customer service.
Date: October 04, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I am paying a high deductible and premium but there was not really many options to choose from.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My deductible is a standard deductible. I was not familiar with the concept of deductible when going into the process, but my agent explained everything to me in a clear, concise manner.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They have been up and down. When we first started with them they were great about fixing our garage but as time went on not so much
Date: September 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We just switched over to Farmer's Insurance this month and so far things are great and we got a great premium for the year.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have had a great experience with them, have had little to no problems at all with no issues since I started with them.
Date: September 11, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
its too good . their service is very helpful and easy method of processing. i think its a top most good service company
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have had excellent service with our insurance and their customer service. Our agent has agreed to meet outside of typical business hours to help with our policy, and calling to get additional information is always easy.
Date: September 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
They are a great company, they take care of the insured very well and their premiums are pretty much in line with their competitors premiums.
Date: September 10, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We have a good relation with the home insurance company. they are working pretty good. I am in love with their services
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The policies that they have seem to be very good. They have decent coverage, and are there when you need them.
Date: September 09, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
They offer many offerings that are included and i have paid extra for extra coverage that is very reasonable. They do offer more than most insurance companies i have requested info from.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium amounts are really good compared to other companies with similar policies. We have a lot of choice in deductible options, which is good to tailor our policy to our needs.
Date: September 09, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have had good customer service with my current insurance provider. they respond fast and have reimbursed me for any claims in a timely manner.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I don't know that it is the best policy ever but I think it is comparable to others that I considered.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
They have been up and down. When we first started with them they were great about fixing our garage but as time went on not so much
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The deductible I think is high I could be wrong but I think $80 just for a house call seems high
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My spouse and I are currently living with another family. As such, we are not currently paying for home insurance.
Date: September 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I feel like they give better policies and options for customers. I like how they work with you to cover all the things you feel need to be covered. they also answer your questions.
Date: September 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Although it is considered geico, the customer service department is separate. The rules around payments, when and how much is due as well as how to make payments is much different!
Date: September 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
The premium seems to be pretty fair. I tried to stick with the minimum I could get away with as far as the different things it covers.
Date: September 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
In comparison to other companies their premiums are only slightly higher than another insurance I checked into. I thought about switching to the other insurance but for the small savings I will wait and see.
Date: July 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
When I had questions I was able to reach a rep via email or phone whenever I needed. I did not feel like I had to chase them down for an answer.
Date: June 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I wish it were lower but I did my research it is a fair price to be charging for the level of service they are providing. I do not have an issue paying it.
Date: June 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I get emails every month about my bill and they contact me a few times a year to touch base. They also send out monthly newsletters with valuable information for homeowners.
Date: June 02, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
This policy offered more and cost less than every other company I called. I saved $200 per year by switching from my old company last year ad they were giving me a higher deductible and no identity fraud protection.
Date: May 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
It covers natural disasters such as earthquake, fire, and flood. It pays to put me up in another home while mine is being renovated.
Date: May 12, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Premium
I have not done a homeowners comparison in a few years but at the time this rate was highly competitive with other rates and was at least 200 dollars slower than other companies I looked at.
Date: May 08, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Website/App
Easy to use and get a quote on the website, and would allow me to pay a bill if mine were not automatically deducted. The app is easy to use but does not include all services as of yet.
Date: May 07, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Policy Offerings
My insurance covers the dwelling, part of the personal property inside and other sturctures, as well as loss of home use. It does not cover medical as Ihave good medical coverage
Date: May 02, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
it covers the construction of the home if it were to burn down, it covers up to $100k to replace my personal belongings inside the house, it also pays me $22k to cover my living expenses while the house is being rebuilt.
Date: April 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I think the website offers me up to the minute information about my policy. I can quickly make changes through email or text, and I don't have to be inconvenienced if I need a copy of my policy. It also makes it easy to see at a glance, if I am comparing prices with other companies.
Date: April 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When shopping around, Farmers seemed to offer the best coverage for my needs at the very best price. Some of the competition charged incredibly high premiums which were based on a value of my home that was astronomical.
Date: April 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Mobile apps always look smaller and move a lot slower on a mobile device
Date: April 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The insurance covers everything I need, even though it seems like the coverage falls under the value of my home, there is a guarantee on the replacement cost of all buildings. As a bonus to all of the regular things insurance would cover, they also offer identity Fraud Expense, which is a nice thing to have.
Date: April 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like that my insurance agent is available to me 24/7. He has come to look at issues at 3 in the morning before and makes sure that I always have his personal cell number.
Date: March 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They respond to inquiries quickly. They are always helpful and informative. They are very detailed about their findings and very effective in providing instructions for finishing claims.
Date: March 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
When signing up for a policy I worked with someone who was very friendly and receptive to my questions which went a long way into ensuring that I went with Farmers.
Date: March 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Sometimes it takes a long time to get in contact with customers service
Date: March 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our home policy covers both the interior and exterior of our house, our garage, and one additional building on our property. it does not cover our yard or anything underground.
Date: March 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is fairly outdated and only connects to a national helpline. Using the website takes longer to get any effective help than just contacting a random employee in our local insurance provider.
Date: March 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My personal insurance agent goes out of his way to make himself available to all of his clients. I can get in contact with him any time an emergency comes up.
Date: March 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
My interaction with my insurance company is excellent. They are very quick to answer my emails and always return phone calls when I am not able to reach them. They are always very friendly and willing to help and resolve any issues I may have with my policy.
Date: March 06, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Customer Service
I have never had to file a claim with this company, and my payment is automatically deducted, so I have little experience with customer service but to date it is good.
Date: February 21, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
they have a 24 hour service number I can call, I can also contact my agent when I want to. the last time I had a claim due to a hailstorm, my agent called my and suggested a roof inspection based on the experience of other clients in the same neighborhood
Date: February 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
my current policy offers more coverage for passengers and visitors of our vehicles and home, we also have more coverage on our home and are paying less than we did.
Date: February 14, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
it has gone up by roughly 300% in the years I have lived in the house -- from around $700 a year to almost $3000.00
Date: February 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I know the premium is higher than the discount agencies, but I prefer a company that has a history of full coverage over one that is cheaper, but may have more caveats to the coverage.
My insurance company only communicates with me annually, so again, I like my insurance interaction but have little to talk about, payments are made as part of the insurance company and except for annual renewals I do not communicate with my insurance company.
Date: December 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am very satisfied with customers service and the price of pay
Date: December 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think the premium is fair. Of course, it is expensive, but whenever we have needed a payout, the company has paid quickly and generously with a very smooth customer service tree.
Date: December 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
their customer service is excellent, they are great at following through with promises and always seem to go the extra mile to find me discounts and any other incentive that I may qualify for. They also continuously check in on my to see if I have any questions or concerns about my policy.
Date: September 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
While I've only had to file one claim with the company (on my auto policy) they were extremely responsive and allowed me to solve the problem in a manner that was convenient and definitely solved the problem.
Date: September 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I haven't really taken a look, as I always relied on just calling the 1800 number. But, a friend who also has the same says that the website/app is nonexistent and that I am better off just calling.
Date: September 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
Replacement value on fencing, additional coverage for electronics since my husband and I are computer enthusiasts, coverage that includes my Doberman (which is hard to find), 18 months emergency housing, replacement value +20% for dwelling and additional buildings
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I shopped around, but didn't find any other insurance in the same price range that would offer the same benefits. I have a lot of quirks that require special insurance such as quilts, enthusiast computer parts, and an expensive 'dangerous breed' dog.
Date: August 13, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I just like that they are more straight to the point and direct. More action and not so much talking about it. I just like to let them know whats up then they take action instead of going through all these unnecessary steps.
Date: June 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
My local agent is great. He really provides top-notch service and has no issue with meeting me at work, home or his office depending on what is convenient to me.
Date: June 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I'm indifferent to it because it seems I am right there along the lines of comparable in premium costs with the other companies. Just have heard some horror stories about some of the other companies denying claims and getting the runaround.
Date: May 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like when you are not on hold for an extended amount of time. I also like when you are not constantly transferred to different people cause they don't know what they are talking about.
Date: May 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
It can be difficult to navigate at times, but overall it has everything I want to access on a regular basis.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Dwelling, Kitchen including refrigerator, dishwasher, attached microwave, garbage disposal, stove, plumbing, fence, ceiling fans garage door including motor, heater, etc.
Date: October 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
they are cheaper than most other companies and provide a good amount of coverage for that price
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
they offer great prices and have been willing to fix any issues we encounter with ease.
Date: June 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
It has always been very easy to get any questions answered or to get any help I need.
Date: April 28, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I would, of course, like it to be less expensive but I have never had any issued.
Date: February 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
They were the cheapest I found when comparing with other insurance companies. Some other places quoted me 3-4x as much.
Date: October 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The insurance premium is less compared to mant other competitors. Also this company has more options or riders available
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service is easy to work with and I do not feel they are trying to screw me over when I need to file a claim.
Date: October 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The only experience that I have had so far was during the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.
Date: October 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.
Date: October 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
The premium was the lowest I could get when searching among multiple companies. I was happy to find the coverage.
Date: September 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
All the communication will be sent to my mobile and email whenever required
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that I can access it 24 hours a day. However, it is slow sometimes. It also crashes and freezes sometimes.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
we have no problem for 8 years. they did everything well.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am glad I can reach them 24 hours a day. However, it sometimes takes a long time to get someone on the line.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
This seems to be the standard coverage, although I haven't compared line by line to other insurance companies, but Mercury offered the plan for the lowest cost.
Date: September 19, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I like the Mercury customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service is not that great. I feel like they tell you what you want to hear most of the time. Especially just to get your business.
Date: September 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is easy to use, it is easy to log on, and extremely easy to see the policy and current bill.
Date: September 15, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
My house is covered for fire or any other natural distress whuch may happen. Also home furniture and some electric appliances also covered.
Date: September 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
dwellings are covered as well as loss of use that can cover some living expenses. Dwellings can include all aspects of the home from the foundation to the roof
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home policy offers protections on the actual structure (against damage and fire), the possessions in the condo (electronics, furniture, etc) and a small amount for bodily injury if someone gets hurt on my property.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The interaction or communication is not good. If we ask any query they respond very late or in a vague manner
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The truth is that I do not know the premium form another companies here and this is the first time I pay this kind of insurance
Date: September 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the app, I have not used so much but the time I had to use it, it worked for me.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Well the company is really unique and easy to use and it has all the features of the normal website
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I am indifferent to my insurance due to the fact that I have not had to use them yet. I know that the signup process was simple and we did not have any problems when setting up the account.
Date: August 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
Well the premium was somewhat high when compared with other sites
Date: August 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance policy covers a variety of damages from events. Damages from disasters such as earthquakes, floods, fires are covered.
Date: August 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
It can be relatively simple and not very interactive. Only limited data can be shown on the website and most transactions have to take place with phone calls or additional interaction not on the website
Date: August 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The insurance premium is not the cheapest premium overall but it is the cheapest payment for a somewhat reputable company. This policy also covers all of the items needed and required.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I don't like that I receive so many advertisement emails when I already have all of the services that I need. It's a lot of spam to receive.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The insurance company currently only allows you to make payments on their website for home insurance, but does not provide any detail on your insurance info. It also does not allow you to make claims via the website for home insurance. Their website is restricted to car insurance at the moment.
Date: August 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The company has no interaction. They once declined a flooring claim that I had once my tiles in my kitchen started popping up.
Date: August 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
The interactions and communications I have had with them in the past have all been professional and positive as well as informative and efficient. Overall good experiences and quality customer service.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Really this point should be highlighted towards the company as the staff were really experienced and impressive too
Date: August 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I had to call regarding payment information and was given wrong information. It is difficult to find the person one needs to talk with and online information geared toward new sales and auto.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is lower than other company's I got quotes from because I was able to bundle it with my car insurance.
Date: August 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.
Date: August 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The time that I had to use it worked really good for me, and it was just for making a consult above electrical wiring.
Date: August 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Pays for damages in structures, garages, bedrooms, bathrooms, plumbing, electrical wiring, etc.
Date: August 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
Have been with this company for a long time so have an extremely great rate, it would likely cost 2x the amount elsewhere.
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
We have no experience with Mercury's customer service at this point as we have not had to file any home insurance claims. We purchased our insurance coverage through an outside broker, via email.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
so far I have not had to have any claims or interactions on the homeowner's insurance which is positive. I can't complain about the company as I have had nothing but positive experiences with them in the past.
Date: August 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that they are respectful with their clients and that they have enough patience to visit more leafs
Date: August 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The email response takes too long, the will day longer than the 48 hour response time. The phone is the best way to communicate, there is almost never a wait. They need to add a chat service for minor requests.
Date: August 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think it is stable and good as the other companies
Date: August 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is not very informative, there is nothing stating on your personal profile what is covered. if you want information you have to call. Even when you call the insurance company is very uninformative.
Date: August 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I haven't engaged in a serious comparison with other companies. My auto insurer has sent me some information but I have not yet followed up on it
Date: August 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium is the lowest cost for the coverage that I can find. I checked over six other companies' premiums and Mercury was by far the best rate. Good rates for a reputable company equals sales
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
My insurance dealings have been through email with a broker. The email responses have been relatively slow and needed follow up in order to gain responses to requests for changes in insurance policies or renewals. Constant email follow up is required with this broker to make sure she gets me the responses I need.
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication is top notch, they will provide updates and communicate any changes that need to be made.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When I did the comparison while I was shopping for Home insurance Mercury was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
They are polite on the phone. However, sometimes they do not give me the answers I need at that time.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like the ease of accessing my policy information and amount due. I also like the ability to pay the bill via the site's app.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is efficient. They are not the friendliest people and the only real way to connect with them is the phone. There is currently no chat service available. Email takes too long to respond.
Date: July 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have no dislike because everything is on the website. I can make a premium payment, I can request quotes, I can ask questions.
Date: June 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The home insurance includes coverage for the dwelling, additional structures, personal property, loss of use, personal liability, and medical payments all within confined maximum amounts. We also have the following optional coverage: credit card, personal injury, additional replacement cost, water backup and sump discharge or overflow, business property increased limits on and off property, loss assessment coverage, limited fungi coverage, and identity fraud coverage.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service is great. The company is based in my state, so I have the ability to call during normal business hours.
Date: May 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
It's easy and quick to operate, so you discover what the fast sea is
Date: May 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The company seems to be much decentralized and sometimes I have been given a number online that is for a branch that is in another state and they are unable to redirect. Once I mailed documents to an address I was given in an email from the company and my documents were returned as undeliverable.
Date: May 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like that they are respectful of their clients and their communications never fail
Date: May 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Clothes, hotel reimbursement, all contents, our shed and all our belongings and medical payments
Date: May 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service is too slow and not communicating properly for any of our queries or grievances.
Date: March 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The price of the coverage is pretty good considering there are lots of things that they don't cover. I wouldn't mind paying more if more was covered.
Date: March 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The company's mobile application is user friendly and easy to load. But the grievance handling or customer service section is not fast and good
Date: February 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
There is not a mobile app, you can access the site on your mobile device. This site is responsive so it will render on a tablet or phone. The layout is fine, not enough features to make it worth using mobile technology.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the website because it is clear, easy to navigate, and free from third party advertisements that would take up the page non relevant content
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The only experience that I have had so far was the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.
Date: November 18, 2017 Age: Above 60 Gender: Male Marital Status: Married
Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication and interaction with the company for me is good. when I called I got a rapid answer.
Date: October 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Our premium is pretty low compared to others I know, and our deductible is pretty standard among home insurance policies so I am overall satisfied.
Date: October 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Nationwide has been fairly responsive and up-front relative to our insurance needs. We've only made 1 claim when we had hail damage to our roof but they took care of our situation fairly well.
Date: October 06, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I would rate this a 5 because I have never had to use it but the agents are always nice and knowledgeable.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have been happy with Nationwide insurance but think insurance companies in general are too expensive and are a scam.
Date: September 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
have had this insurance for about 6 months, i am waiting for a discount to come up on my next renewal. I give this company 3 because I had to download an app in order to get my discounts.
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My company policy offerings are very competitive. I have not found anything significant that other companies offer that are not available through Nationwide home insurance. Very good.
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I honestly do not recall the premiums and deductibles off the top of my head. I do know they are very comparable.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
These are two areas that work well. They've had to be used twice now for small accidents, payout was good, service was fast - either cut a check for reimbursement or fixed at a quality collision shop. Person arriving was friendly.
Date: September 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I am completely satisfied with the amount of coverage I have for my home. When rates increase in my area because of weather and other factors, my coverage generally increases as well.
Date: September 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Their offerings of the homeowner policy is about the same as what any other company offers, but it was at a lower price than was offered from three other companies I received a quote.
The premium is satisfactory compared to other home insurance polices I've evaluated. I would prefer a lower deductible as most people do when discussing insurance, but the ratio to premium seems appropriate.
Date: September 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I've been using Nationwide for over 20 years and have never had an issue with them. I give them a 4.
Date: June 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I haven't looked into other companies yet, it is on my to-do list.
Date: June 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Love the communication. My messages get where they need to go, I am always called back and emailed with updated policies right away.
Date: May 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I haven't had to file a claim but whenever I've called with a question, they have been very helpful and kind. I like their attitude.
Date: May 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I can't give a great review on this because I don't use their website or their mobile app. I call them and deal with them over the phone when I need something.
Date: May 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
It's about average it started out around 500.00 and has jumped to 700.00 with no claims and just because you do not mean the insurance companies are loyal to their customers. It has been stated in the market to change every so often insurance companies.
Date: April 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home and injuries on my property are covered. Also lots of things in my home in the event of a fire.
Date: February 17, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
Nothing was mentioned about how that would take place now that it has there's water lew who has the interim replacement fee.
Date: February 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home insurance covers more or less all of the items in my house, I have to update the policy every so often.
Date: February 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I think the companies customer service is ok but it can take a while to get through to the correct person. It is usually a good experience otherwise.
Date: February 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like that the company gives you the opportunity to amend policy details on a mobile app which is easier than having to log onto a computer.
Date: February 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I don't like how the coverage is supposed to provide compensation for DWD but nobody old can legally die under the policy.
Date: February 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Bodily injury property damage and land and equipment with a deductible that applies to all water lew PHPD, UPC has no coverage.
Date: December 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
It has been pleasant so far but I really have not had to use the customer service line really all that much. I've only called just to update the policy and they have always been pleasant.
Date: December 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Everyone I have interacted with has been kind and very helpful. I like that in a company. They make you feel like a valued customer.
Date: November 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
When I first downloaded the company's app, it had a lot of glitches and would freeze and stop working. But they have worked the bugs out and it works now.
Date: October 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
They are pretty compravcom to the inaurains i have. Nothing out of the oriordin I feel like others cover vs the insurance I own. Very competitive and economical market for the insurance
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
They cover the entire cost to replace the home, the contents within are covered, property damage & liability. The cover loss of use and medical payment coverage for injuries on the property.
Date: September 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
They are pretty much the same as other insurance companies with respect to coverage and price. The only difference is I consider mine high, due to the fact of holding 2 other policies besides home insurance with Nationwide, have been a customer for years, and have had no claims.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I have not shopped around for a quote in a long time so I am not sure if I could find better coverage or not.
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have had the same insurance agent for almost a decade, It is easy to call them instead of the 800 number.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Homeowners insurance which covers property damage and a lot of damages to anything around your house or auto on the resistance. Fire accisaccident damages all covered
Date: September 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I would say the same thing, that there is nothing I dislike or feel needs improvement with their customer service group via my interaction or communication received by them. They have always been responsive to my needs in a timely fashion.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like the simplicity of logging into the nationwide.com website from my phone or computer. It also allows me to see my coverage as well as my other policies I have with them besides home insurance, which is auto insurance. There is nothing I dislike really about t.
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I love being able to speak to the same broker all of the time, the small office seems overworked, but it is nice knowing someone personally and it seems like they care.
Date: July 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
It could be more accessible to older users. There's a lot of unknown coverage that is being paid for that doesn't get accounted for when looking at the entire package and paying for a premium.
Date: June 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It is clunky and hard to navigate. I cannot really do much on it, I usually have to log on to the website.
Date: June 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It is not user friendly and it is hard to understand on a first time usage. Hard to train my parents as well to use it. Easy to get lost quite frequently.
Date: March 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the friendliness of the staff that I work wkth. I do not like the language barrier though for it. Sometimes they speak too softly and too hard to understand sometimes as well
Date: January 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
There is nothing I dislike or feel needs improvement with their customer service group. They have always been responsive to my needs in a timely fashion.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Travelers offer one of the best insurance policy for homes with the best interest rate in our place where no others are providing which is a great catch tot he people.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
the premium is comparable. My deductile isn;t that high, which makes it nice should anything happen. I even had rider added because I have a dog, and wanted to be sure that allmy bases were covered.
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
There polices seem to very similar with price and what they have to offer. The difference, or the big difference is the excellent customer service.
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They insure my home against accidents and weather. I also have coverage for my jewerly in case i lose it and it gets stolen.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium with Traveler's is comparable to the other agencies I considered, but they provide a discount for paying a year in advance which I did not find with other companies.
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Travelers offers a lot of insurance for only $20/month. Comparatively, most other insurance companies are charging upwards of $100 a month for the same or less service.
Date: September 04, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
Our premium is reasonable and our deductible is a manageable $1000. As I said earlier, we get a substantial dicount for bundling auto with our premium.
Date: September 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Travelers offers bundling with geico for home and auto insurance so I really like that they offer this service because I am able to get a discount on my insurances.
Date: May 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Any time I call them to modify my coverage, they are super friendly and eager to help. I've never had a negative experience with them.
Date: May 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I don't know all the details but I do know all our items and structure are sufficiently covered. We had a house fire about a year and a half ago. We had to rebuild and replace all our stuff so we feel like insurance experts now.
Date: May 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
My home (dwelling), other structures on my property, personal property, and loss of use, valuable items (jewelry), government employees property damage liability, water back up and sump discharge or overflow, personal property replacement cost loss settlement, additional replacement cost protections
Date: May 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance covers damage to my belongings and medical expenses for someone injured at my home, and I have a rider for some personal camera equipment
Date: April 27, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
We really only receive communications from Travelers when it's necessary, which I find really great. I don't care to be spammed by unnecessary information about possibilities.
Date: April 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
The website has all my policies and documents in an easy to find the place and has phone numbers to call if for customer support or to file a claim
Date: March 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Seems very cheap. I could get more coverage for the same price because they told me I'm paying their minimum premium. The only thing better would be free.
Date: December 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
No problems so far. everyone is polite and knowledgeable. We have our own rep, she's great.
Date: December 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
As I said, they are excellent on the phone. I do wish there was an easier way to send an email for questions, or maybe an online chat. That said hold times on the phone are usually very short.
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website and mobile app are both very easy to use and accessible. I am able to pay my bill, follow up on claims and email my insurance rep for assistance when needed
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It is a bundle with my auto policy. But the premium is not a deal. I should have moved to other insurers.
Date: September 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Their response is rather fast. Policies reflected changes quickly. I am satisfied with interactions.
Date: September 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The rates through Travelers were some of the best rates we were able to find. We liked the lower rates but the fact that we were still able to stick with a reputable company with good reviews.
Date: May 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
It is relatively easy to waive some parts (earthquake) in my policy. Customer phone line is relatively easy to use.
Date: December 26, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The Website is nothing special. Not really easy to use or check information. I have never used its mobile app.
Date: December 13, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication and interactions have always been pleasant. I have not run into any issues with this insurance company where I was not satisfied with the end result.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Customer service is always top notch. I am able to reach my rep when needed and can reach out to another rep for assistance in the event mine is out on vacation. It's been a great customer service experience.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
im pretty happy with the company i use, i have a guy dedicated to me and my insurance so if i ever need anything i can call him directly, anytime ive ever had a problem they took care of me
Date: October 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
When we were trying to reduce our monthly payments she was very informative and helpful. She wasn't trying to squeeze every cent out of us.
Date: October 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Over all they have been a good company to deal with. I have only needed to call them a couple of times so far. Each time I was able to get what I needed to get accomplished.
our premium is competitive and our deductible is less than what i paid with my previous company for the same coverages.
Date: October 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
its probably average or slightly lower, when i was price comparing most companies came in about the same rate
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We have full coverage on everything we needed. We have accident on property and insurance for tornado and flood in case of natural disaster. The other policies charged was too much for this part of the insurance.
Date: September 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I think my home insurance offerings are very competitive. I have check around as a standard procedure and i wouldn't change anything.
Date: June 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Our premium is extremely low for the level of coverage provided. As new homeowners, we appreciate the savings each month.
Date: May 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Since we have only owned the home for four months, I haven't had much opportunity to interact with the website/mobile app. Seems to be solid architecture.
Date: May 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
without pulling up the policy to double check, I believe dwellings, belongings, other structures and medical payments are covered by our home policy
Date: February 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Fire, flood, theft up 50,000 along with optional bonus coverage with a larger monthly premium. Discounts included if you purchase a home monitoring system. Also offers car insurance as well.
Date: February 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Customer service is local (united states), is kind, attentive and understanding. We have not had problems with them the very few times we've ever had to use them significantly.
Date: February 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Communication is prompt, everything is transparent and we enjoy the service. No issues with the service thus far
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
When we set up the policy they were friendly and easy to deal with. Every year we get the renewal on time and it is taken out of an escrow account. Easiest experience ever.
Date: September 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium for the coverage they're offering me is pretty decent. I believe that they are cheaper than other companies out there.
Date: August 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We shopped around, even tried to bundle with our car insurance and we get the most amount of coverage for the lowest premium through Safeco.
Date: August 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I really like their willingness to work with me. They seem keen to help me out with whatever I need concerning my home. I would recommend them to any homeowner.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
They mail us the renewal every year and don't ever send extra paperwork or advertisements for higher coverage.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I have been lucky enough to never have to use the site. We set out a policy up and never have made changes or claims.
Date: January 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like that the send me mail, and emails. They keep me updated about any policy changes and records concerning claims that I've made and what not.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I really like their customer service. They work with me until the problem is solved and information about anything that will help me in my situation concerning my home.
Date: May 14, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
We had a floor a few years ago. I had to deal with customer service at the insurance company and they were pretty easy to work with and made sure we got everything we needed.
Date: October 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service representatives are always able to rectify any issues that come up with my account in a polite and timely manner.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My house is covered for all damages, accidents, injuries, as well as theft.
Date: September 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is very easy to use and I am able to complete all the things I need to when I sign on.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I dislike that there is no webpage for me to access my account information. It would be nice to have some digital format to interact with, so I could make changes to my policy.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I only receive communication from my insurance company every year when my policy renews. While it is nice to not be bothered incessantly, I also don't feel like anything more than a policy number. Because of this, I don't have any particular loyalty to my insurance company and would not hesitate to leave them if a better offer came along.
I have never had access to any website relating to my home insurance coverage. Therefore, my level of satisfaction is very low.
Date: August 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I did not compare premiums because I receive a discount for lumping together other insurances. The discount seemed sufficient to me when purchasing.
Date: August 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I am currently satisfied with how much my plan cost. However, I have not actually shopped around, therefore I do not know if there are cheaper policies out there.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I receive all of the proper communication I need in regards to my policy and renewals from the insurance company.
Date: July 24, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
My policy covers any part of my home from physical damage. Additionally, I have many valuable items that are also covered under the policy.
Date: May 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website and app are both designed for auto insurance policy holders. I do have auto insurance with the company as well, but there is not nearly as complete and functional use for either the website or the app from the home insurance perspective.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home insurance covers the actual structure of my house, the belongings within my home, and a limited amount of medical-related costs for events that occur within my home.
Date: February 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
The premium that was quoted to me and which I ended up selecting was significantly lower than other companies offering comparable coverage.
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I have never had to use my homeowners insurance. Therefore, my experience with any customer service representatives is non-existant. However, I can say that my company is not very good at advertising how to get in contact with them.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have not had to use the company's customer service as of yet. When I was originally searching for and signing up for plans, they were patient and willing to answer my questions, so I appreciated and enjoyed that experience.
Date: November 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have checked with another company and mine was offering a better rate.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
When I purchased my home, it was incredibly easy to take care of getting my policy set up and proof of insurance to the lender so that the process was not held up. I am very happy with how easy it was to obtain coverage.
Date: September 20, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
Customer service is outstanding. I can call and get through to an agent right away and don't have to sit on hold. The agents are very friendly and knowledgeable and always have the answers I need.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I shopped around and USAA offered me the best premium for the best coverage. Other companies were higher and didn't offer as much coverage.
Date: September 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I appreciate the level of attention I receive from USAA. They notify me immediately when anything important comes up, without flooding my inbox for every little thing. Their website offers a user dashboard with message center so I can keep up with any notices.
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I love that my company doesn't hound me like crazy to add services. They call to make sure that I am satisfied with their services every few months but that is about it. I don't get a lot of unwanted mail or email from them either.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website's login process is so secure that I have to jump through different hoops every time I want to get online. It is also a bit difficult to navigate and understand what has already been paid and what is unpaid balance.
Date: August 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I haven't had to actually use the policy much, so this is more of a judgment on how easy it was to communicate and interact at the beginning of the policy when we were buying a home and setting it up.
The USAA mobile app is fairly comprehensive. It's quite easy to use and navigate and I can address all of my needs with one app. I use USAA for banking, insurance, savings, and investments so it's wonderful to have access to all of those things with one touch. They also offer multiple layers of security so I know if my phone is lost or stolen no one will be able to access my accounts. I could probably pay less with other companies but USAA makes it so easy that I prefer to bundle everything with them.
Date: July 31, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I really enjoy USAAs level of customer service. They don't have satellite banks or offices so they do 99% of their business over the phone. They are well-equipped to deal with any situation and I've only ever had cheerful, intelligent, and prompt customer service agents assisting me.
Date: July 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
From others that I have compared, I am definitely getting a good value on what I am paying for my amount of insurance coverage on my home.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Again, I could probably pay less with another company if I really shopped around. USAA is a one-stop shopping experience and I have all of my accounts with them. They've even negotiated on vehicles for me. I pay a fair but not the lowest premium with them but I'm satisfied with the service and their quick response.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
I like that the app makes it very easy to understand my policy. It is very easy to navigate as well. I like that I can make a claim on the app or website and don't have to call my agent,
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Metlife's deductible is better than other companies. This is mainly due to my employer benefit that provides lower costs for a better plan.
Date: October 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium amount is comfortable for me. There is no deductible amount just they add the tax. I do the regular premium payment becuse I care about my service from the insurance company.
Date: September 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My home insurance company name is Metlife. Met life insurance company is best foe me. The company customer service is almost working in any time.
Date: May 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have only had to interact with them very briefly and it was pleasant enough. They seem like they are people who will work with you if you have any questions or problems. They send out notices about relevant things and that is about all the interaction I have with them or expect to have.
Date: April 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Covers fires, theft, roof damage, flood damage and natural disasters, like a tornado. It covers total loss of the house and some money toward living expenses for while the house is repaired or rebuilt.
Date: March 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I have no idea what the comparison would be to other insurance companies and I don't feel like I would get a much better price anyway. I think this place is pretty standard for my area and the value of my home. Again I doubt I would bother to shop around for different insurance since I plan to sell soon anyway.
Date: March 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
My insurance company does not offer a mobile app and I don't really need one. I only plan to own this home for another 3 years and then I will sell it. I don't plan to ever own another home again as I have discovered that home ownership is not for me. For the time being, the insurance company I have is just fine and was recommended to me by local people whom I trust.
Date: February 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
they're easy enough to contact and deal with. as of yet i have not had any major problems with the company's customer service.
Date: February 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
they communicate with me fairly well. wait times aren't terribly long and i rarely have to ask for clarification or give it in return.
Date: February 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
it's easy enough to use. it gives me everything i need and doesn't waste my time with useless stuff that does nothing.
Date: February 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
it covers all the basic stuff and need. i didn't go for any of that superfluous nonsense since that's just a rip off.
Date: December 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I have no problems with interactions I have had with the insurance company. The person I spoke to one time was very polite and nice and set up my insurance and the automatic escrow account with my lender without much work on my part.
Date: June 25, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service is very effective, and very fast, but sometimes it is very cumbersome to try to communicate, the lines are almost always collapsed or I do not know what kind of problems they have that is sometimes very expensive to communicate
Date: June 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like it because it is easy to manage, but the payments process it very slowly, and the mobile application is very heavy, and makes my phone go slow, I de-paint it and install it every time I use it.
Date: June 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is a fair value, other companies charge more, others charge less but cover fewer things, but this company gives me the convenience of payments
Date: May 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
It covers everything related to humidity, gas leakage, fire, theft, electrical faults, carpet maintenance among others. I like it in general because it covers basic needs.
Date: December 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
the interaction is very good because it has all the means to communicate with them or look for information, website, social networks, contact phones and email, that makes the interaction faster and more direct.
Date: August 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I am neutral on this issue because I have never had to communicate since having the policy.
Date: July 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I chose the number 3 because I am neutral on this issue. I have never had to contact customer service since obtaining this policy.
Date: June 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I feel the premium is standard - not too high and not too low. I really do not have a lot to compare it to, though.
Date: January 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I have no opinion on this (which is why I chose 3 - it represents my neutral feeling). I have never had a need to access the company's website or mobile app.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
We have a standard insurance policy that covers property damage due to natural disasters, fire, etc. We do not have anything extra.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
From what I can tell, it's pretty comparable. I haven't found any other company that compels me to switch to them based on rates/coverages.
Date: October 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I haven't had anything to dislike about their customer service. My agent and her office team have been beyond efficient, knowledgeable, and easy to work with.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I love American Family's customer service. They are amazingly quick to respond to inquiries and I can also call up my local representative at any time for assistance. They pull up my account quickly to see my history. It's very handy!
Date: September 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
The website is very easy to use, and the improvements/changes they've made over the years have been great - sometimes those get too involved or tricky, but theirs have only enhanced the experience.
Date: September 04, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
Medical expense, personal liability, dwelling, dwelling extension, personal property, Back-Up of Sewer and Sump Pump Overflow Coverage Endorsement Coverage B Listed Items, debris removal, outdoor antennas, fire dept service charge...and more.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Their website is extremely easy to use and is accessible from anywhere. I can find what I need quickly and send a message if I need to and contact a representative that way.
Date: August 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Same as above. They help me immediately when I need them. I can call or email through the website. I have a local rep, but I can also contact the national reps at any time.
Date: June 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
My home insurance policy covers my entire property from storm damage. It includes my roof and basement - coverage from trees falling and flooding. It also covers my entire home from fire and robbery.
Date: March 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
They are easily accessible via phone and email, and return messages quickly. I haven't had any reason to dislike them or their service.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I honestly haven't compared my premium to other companies. I have been with them for 6 years and the only change I've made is to my deductible.
Date: April 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Dwelling, Other structures, personal property, additional living expense, medical coverage, and personal liability are all covered. The deductible is one thousand.
Date: March 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
When you call into the local branch, they are very knowledgeable, and also submit all forms and all the information for you. When we had a claim, they follow up before they come to fix and after to verify a job well done.
Date: February 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I was unable to print my actual policy. While it was easy to see the amount paid and when it was due, it didn't give me access to the policy itself.
Date: February 20, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The entire structure is covered, plus up to $5,000 in sump pump failure. Also covered is outer structures such as our shed and wood storage unit.
Date: February 16, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
My customer service rep was very prompt when I asked for information to be emailed to me. Also when I refinanced, they handled everything I needed to be done.
Date: February 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Considering I live on a lake, the policy was very comparable to similar policies of other companies. I believe what I have is fairly standard.
Date: February 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They were pleasant and handled things in a professional manner. They also sent (emailed) me all the information I needed from them.
Date: January 06, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They call and follow up when necessary. There are no issues or arguments about payments. They are very good at coordinating all work and information.
Date: January 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium we find is fabulous, especially moving here from Florida, where the insurance coverage is closer to 14,000/year. When we were looking for insurance, this was the best price for the coverage.
Date: December 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is somewhat cluttered, and it's quite difficult to find what you need when you need it. Once you log in, it's also unclear how to submit or follow up on claims.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The policy is very customizable. I'm able to select the type of coverage I want instead of only a "one size fits nobody" approach many companies offee.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium I pay is competitive with other offerings. The deductible seems to be standard for the industry.
Date: September 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I get weekly and monthly notifications and news about the company I am currently insured with.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
It covers both another's property damage and personal injuries to other people as well as repairs and damages done to the home.
Date: August 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is easy to use and I was able to set up insurance on a Sunday night when most business' would be closed.
Date: December 30, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It was high, but I was with Allstate and found out that the bank that I was paying Escrow to stopped paying Allstate way past the allotted time for going without insurance.
Date: July 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
the premium compared with other companies is quite accessible since it creates payment plans adapted for all types of clients
Date: June 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
sometimes very few are slow to solve problems, but it is very easy to communicate with her since she has a very broad communication platform
Date: June 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The company sends me paperwork weekly, which is always the same. I feel that many interactions are done by a computer and therefore they are repeated or flawed.
Date: May 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It is broad coverage trying to embrace the most common risks and trying to solve if they come to present these problems
Date: March 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
My insurance agents offered ways to save money on my policy, including one solution which made my annual payment decrease by 40%. However, after working with him for a few months now, he is very unreliable and scatter-brained. I have to continually stay on top of him to make sure he gets things done.
Date: March 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
the application and the website are easy to understand and manage, and with which it is easier to get the information to present and future customers
Date: September 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Hazard insurance and homeowners insurance are not separate coverage types. Hazard insurance generally refers to coverage for the structure of your home only.
Date: February 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The communication system is basically weak and is less interactive.We need more stability and responsible communication service.
Date: February 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Mobile app facility is not that good basically there is no proper response when we most urgently need help.
Usage instructions and operations are not that easy for all age criteria.
Date: February 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I am glad with this policy i have better customer service.All the staff community is always available in terms of urgency and help.
Date: February 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Amount charge as well it has provided great insurance for the last five years.Comparatively good among all other insurance companies.
Date: August 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They have chat on their website and it often takes a long time for them to respond. Sometimes the online chat rep will not be able to help and I have to call in.
Date: August 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The thing that I don't like about the company's website is I have to log in with multiple passwords. It also loads very slowly in the evenings.
Date: August 07, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
Again, I wish their online chat services worked better. Often the online chat person does not know the answer to my question and I have to call the office. The office also has very limited telephone customer service hours.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I did not research other companies very well. I just assume we had to go with this coverage, so I took the coverage that was given to me
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
i am very happy to be part in this insurance .. the name ASI american strategic insurance one of the best insurance .. i satisfied with this insurance
Date: June 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
you feel at home when interacting with customer service are available for you at the time you need and always look for an alternative for you
Date: May 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
In my opinion, the premium is accessible but if it were lower the cost would be much better but it is adapted to the services that I will need in case there is some event in my home
Date: December 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Covers damage caused to my home by natural disasters, fires, accidents and in case of theft or loss of property.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Most of the employees in the company were really friendly in nature and they always listen to us very patiently.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
well the customer service people are very honest and very friendly towards the problems of the customers.
Date: December 22, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The functionality is still jumpy. But it's a new release for android. It will improve over time. The information is extremely valuable and worth going back to the menu
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
yes i am very much satisfied with the premium as it is very budget friendly to me.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I think that AAA is good about not spamming me with unwanted emails or reminders - They give the information that is needed without being pushy or overbearing, which is exactly the level of interaction that I want.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I very rarely use my insurance company's website. It would be nice if there were more price comparison tools available on their site.
Date: August 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Every time I have had to interact with AAA's customer service, they have always been very professional and helpful and have worked to get my claim resolved. I don't have any complaints.
Date: August 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think the premium is affordable and I'm satisfied with the amount of coverage I am getting. I've only ever had home insurance through this company, because I have never felt the need to go elsewhere.
Date: August 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
As with anyone I would always like to pay less to cut down on my monthly bills but my company did offer the lowest rate compared to the other companies I have checked with.
Date: June 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I give a 3 rating because I have not had to contact my company regarding anything yet. I have my insurance through a local underwriter who is very easy to get in contact with.
Date: January 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
My specific company just has a very basic website without a specific user interface, just information about the company. they do not have a mobile app.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium I have is very reasonable compared to the other quotes I have received. Through my current provider I am able to save around $300 on compatible rates.
Date: September 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I'm not too sure about other insurance providers since I go through an agent, but I know my company insures our barns and has recently switched us to a landlord policy with no issues.
Date: June 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I like the coverage for broken down equipment it covers anything in my house with a motor, such as my pool pump, my tractor, my furnace etc
Date: March 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like the companies website it is very user-friendly and comes with support at any time. I also like how fast the site runs.
Date: April 18, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Website/App
Sometimes it can take a bit to find what I am looking for. Then getting the correct information on the policy can be troubling. Also, links they send me do not correctly get me to the right spot.
Date: April 07, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Premium
For the amount of risk that my property would have, I do believe that the premium is higher than it should be. Fire loss is an uncommon loss. I have never had a loss. Other carriers are more tho.
They sometimes send mildly confusing emails. These lead me to links that are not specific to the area of concern. Their reps are great on the phone tho.
Date: October 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Horace Mann used to have a good service, but now they have terrible customer service. even worse claims experience causing us to cancel all our policies, at one point we called 8 times claim for help.
Date: January 19, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
The policy covers dwelling, replacement cost, $1000 deductible, does not cover wind or hurricane, covers roof covering secondary water resistance, roof-to-wall connection, shutters
