Top California Homeowners Insurance Companies Ranked By Customer Reviews

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California Homeowners Insurance Company Ratings

Company Customer Service Premium Communications Website/App Policy Offerings
Allstate
State Farm
Liberty Mutual
State Farm
Mercury
Mercury
Allstate
Progressive
Liberty Mutual
GEICO
Farmer's Insurance
Nationwide
GEICO
Travelers
Nationwide
Progressive
Stillwater insurance Group
Stillwater insurance Group
Farmer's Insurance
USAA
USAA
Travelers
American Family Insurance
Fremont home insurance
American Family Insurance
MetLife
Safeco
Safeco
Century National
Century National
Esurance
Esurance
AAA
Safeco Insurance
AAA
21st Century Home Insurance
AIG
Lemonade Home Insurance
Independent Solutions United Insurance
National General
National General
Amica Mutual Insurance
AIG
Lemonade Home Insurance
21st Century Home Insurance
Independent Solutions United Insurance
Universal Insurance Co of North America
The Hartford
Crum & Forster Insurance
Fremont home insurance
American Strategic Insurance
Allied Insurance
MetLife
Westfield Insurance
Crum & Forster Insurance
Universal Property & Casualty Insurance Company
The Hartford
Allied Insurance
Encompass Insurance
American Strategic Insurance

Recent Homeowners Insurance Reviews | Share Your Review


Allstate Home Insurance Reviews

Date: May 25, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
I really like the fact that any time I need to pay my bill I can log on easily and pay or I can also print out all of my documents and ID cards if necessary from the website

Date: May 22, 2019    Age: >60 years    Gender: Female    Marital Status: Unmarried

Policy Offerings
Dwelling, other structures, personal property, additional living, family liability, guest liability, building codes, water back-up


Date: May 21, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
My premium is significantly less than other quoted premiums. I got quotes when I purchased my house and it was hundreds of dollars less. I have no reason to want to change my provider.

Date: May 19, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I like the customer service a lot. They are always available to answer my questions. I bought a car and it was automatically added to my policy. I didn't even have to call and tell them.

Date: May 15, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
Communication thus far with my local agent and even with customer service has been top notch, they always call me back and are always polite when I talk to them

Date: May 13, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Pretty much everything is covered, dwelling, medical, etc. We do not have flood coverage.


Date: May 02, 2019    Age: >60 years    Gender: Female    Marital Status: Unmarried

Premium
Premium about the same with other companies but because I had a claim the premium went up than when I first purchased the policy.

Date: April 25, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I like my insurance company is that they are very good customer service skills on the phone. They are very polite and don't judge. I like nice people like that.

Date: April 23, 2019    Age: >60 years    Gender: Female    Marital Status: Unmarried

Customer Service
The agency is very friendly and helpful. they are very knowledgeable about the products they offer. They are conveniently located in my hometown. I can walk there.

Date: April 22, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
Allstate seems to be a pretty cheap company to me. The premiums may be more than Geico but I think the coverage is better.

Date: April 21, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
Communication thus far with my local agent and even with customer service has been top notch, they always call me back and are always polite when I talk to them

Date: April 16, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
they always inform me on whats going on, again, nothing to complain about it

Date: April 14, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I think maybe if they shipped me a case of beer we could be better off. If we spoke and I had a nice cold beer courtesy of my insurance company we would be all good.

Date: April 10, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the mobile app because I can go on there and make changes to my coverage. The app shows my home and auto coverage and I can pay my bill on the app

Date: April 09, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is fairly easy to use and you can sign papers online

Date: April 01, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The company's customer service was great. They were cordial, friendly, and answered any questions I had, and also made sure I understood what would take place going forward in the claim process.

Date: April 01, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
The communication with the insurance company was A+. The agent would follow-up via phone or email on claims and made sure I was okay.

Date: April 01, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
it covers construction damage, natural disasters and many other minors house incidental damage


Date: March 25, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
The interaction is very good too. When I first signed up with them there were a few things I had to have done to the house like repair a cracked window. They gave me the name and number of some local companies that could handle that.

Date: March 19, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
The customer service is very responsive and they are very honest. I am definitely a big fan.

Date: March 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
pretty much everything is covered from the basement to the roof and everything on my property is completely covered


Date: March 12, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
Everything in my house is essentially covered by my home owners insurance. My house, my items, my money, my health, etc. I'm not really sure what you are asking in this question.


Date: March 11, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I think I'm fine keeping my insurance company right now. compared to other companies mine is very reliable. I like small companies as well, that is very important since they will give me the attention I deserve.

Date: March 10, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service has been great. I have had no problems. When I call to ask questions or have a concern they are answered swiftly.

Date: March 09, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
They communicate all policy changed to me in a timely manner and do not lie to me so I am happy.

Date: February 27, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I don't know, seems about the same quote as everyone else in the area for what we have. I can't complain. We went with them because they had an agent in town instead of the next one over.

Date: February 24, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I dislike having to communicate at all with my insurance company because it takes too much time to complete. I would like if more communication could be done by chat or online forms when it was convenient for me.

Date: February 21, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
They have 24 hour coverage but sometimes can be useless. I also hate the phone menu at the beginning. Let me speak to a real person.

Date: February 18, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
Protects my belongings from fire and theft and natural storm damage that may occur, I currently am not covered by flood damage.


Date: February 18, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
Personal property, liability such as damage from vandalism, theft, nature, storms are covered - deductible is about 2000 to keep cost down. Fire, floods are also covered.


Date: February 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home owners insurance covers fire damage, storm damage, water damage to the basement, accident liability, and possible zombie apocalypse.


Date: February 16, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
Its straight forward, easy to navigate. I never have trouble accessing my account.

Date: February 16, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
My agent frequently emails me with generic emails, but I know that if I did have an issue they would try to help me as best as they could because it is just so easy to switch over to another company at the hint of an issue since everything is online.

Date: February 15, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
It was bundled with auto, so I pay less than I would by getting insurance separately through someone else, and I didn't feel like changing over my auto plan.

Date: February 15, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
It's broken up into either a lot of different pages or one page that I have to zoom in to see everything and that breaks the tables/formatting.

Date: February 14, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I've looked at other companies and they are more expensive, I've had the same company for years and the rate has been lowered.

Date: February 13, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
I probably could find a lower priced insurance, but I am familiar with Allstate. I have had insurance thru them with other policies for years.

Date: February 12, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
I like the simplicity of the wording, it is clear to read. I like that they explain exactly what is covered, and how. There is a menu to the left for easy navigation thru the site.

Date: February 11, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that they are quick to respond to damage reports but it seems the quality of customer service can vary depending on which adjuster comes to inspect the damage.

Date: February 11, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
I like the communication from the company when I receive a phone call. I can speak to a person and resolve an issue fairly quickly if I can speak to a manager, and a knowledgeable rep.

Date: February 10, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
I have the most basic option, so: fire damage, lightning damage, wind/storm damage, theft, and the items in my building on the property.


Date: February 10, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I like that it is secure and requires login each time, I like the tabs at the top and how easy it is to search for what I need. But, I rarely use the product.

Date: February 09, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have only dealt with this company's customer service once. There was a storm and my roof was damaged. It took multiple phone calls to speak to a real person, but I was eventually able to get my roof replaced.

Date: February 09, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I don't like the spam mail. I wish all companies would stop flooding my mailbox with letters since it gets really annoying sorting that stuff out and is probably bad for the environment.

Date: February 09, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I have never had to actually talk with a customer service rep. Everything is done online and I get emails saying what I'm approved for. It's pretty much all pay to play.

Date: February 09, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I don't have many interactions with customer service but they have an office in town I can go to if I want to.

Date: February 08, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I choose a higher premium so I have no reason to dislike it at the moment.

Date: February 08, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I dislike automated answering systems. They are slow and awkward to use. The agent listed on my policy was not immediately available, so I had to leave a message and follow up the next day.

Date: December 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The insurance company I use has a great app to use. It is very easy to use and understand. Not many steps to do and everything is very clear in it.

Date: December 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
it is very hard to use/navigate I feel is too cramped with info, and don't know how to fix it

Date: December 21, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
Overall the website is easily accessible, however when accessing or viewing claims is a bit confusing. Also, not able to view when claims have been amended.

Date: December 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think compared to a lot of other companies all state comes in pretty cheap, they saved me at least three hundred dollars if not more

Date: December 10, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I really like the fact that any time I need to pay my bill I can log on easily and pay or I can also print out all of my documents and ID cards if necessary from the website

Date: December 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
It covers my home, the other structures on my property such as my garage and shed, my personal property, and also liability.


Date: November 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
It is easy to get in contact with customer service if I have questions or need to put in a claim.

Date: November 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Allstate's app is very user friendly. Their app includes the DriveWise feature where it helps track our driving to allow for additional discounts on our car insurance.

Date: October 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
The communication could be faster but at the end of the day I get my questions answered and I do not have to suffer for very long with whatever problem I'm having.

Date: October 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
i love the level of communication that we have with our company. each time we call all of our answers get i need

Date: September 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
I have not shopped around for premiums in many years, but my thinking is that one can always save money. However, I imagine that since I have been with company for many many years, that my rate is good.

Date: September 24, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
The website is intuitive and allows me to view policy details, print documentation, and pay my bill every month.

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The communication by Allstate is always perfect. Allstate has timely communications and efficient message delivery systems.

Date: September 22, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
I don't use the app. I find the website much easier to use. The website has never given me any problems. It's easy to navigate and I can find what I need in a timely manner.

Date: September 21, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
After looking up and researching many, many, many companies, I realized what I am paying now is as good as it gets. Plus, the mobile app is awesome.

Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is great. They have a 24-hour window I can call. I can get help any time I want. It's very easy to contact them, and they are easy to talk to.

Date: September 19, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
i think that our premium is a little higher than most but we like the coverage and the agent

Date: September 19, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
WHAT I DISLIKE ABOUT THE INTERACTION IS THAT THEY ARE CLOSED ON SUNDAYS

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
it take to long to log in and when i do it makes me look in several placed to find the information that i need

Date: September 18, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
Compared to other coverage, it's on the cheaper side with a lower deductible. I did comparison's with other companies such as Farmers, but All State has been found to be cheaper. I can always rely on them.

Date: September 17, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
I'm satisfied with my premium. I don't expect to use my home insurance too much, but when I do, I know I can rely on them to be there for me. I am very thankful for All-State.

Date: September 14, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
I love how they are great with communication. If I email them, they are very quick to respond and I like that because it is awful when you deal with a company that doesn't communicate with you very well.

Date: September 12, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
I have just bought the home, so at the moment it is covering any previous existing problems that the home had that the owner did not mention. Such as a broken pool heater we are dealing with right now.


Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I like their interaction and communication service we can call them or chat online I have online account as well

Date: September 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is easy to use. I can go to the website and make any claims. Also, they have a 24-hour hotline that I can call whenever I need assistance. I feel safe.

Date: September 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
They are very good. I haven't had a bad experience with them yet. They are very helpful and considerate. They understand making a claim can be very stressful and they make me feel at ease.

Date: September 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I like how if I submit a claim on my app and it is during business hours, they are quick to call me to let me know the status of my claim. They are also great for calling and letting you know when your payment is due.

Date: September 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I used to be with Nationwide insurance for a long time until I switched to Allstate. I am more satisfied with Allstate because I don't feel like I'm being cheated or getting the bare minimum for what I'm paying.

Date: September 06, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
If I was to have a house fire, someone could come and steal my personal belongings, tornado, an earthquake. The whole earth, fire, and wind would be covered under my premium.


Date: September 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I didn't like how long I had to wait on hold for the customer service, but that is with any company. I do know they also allow customer service to be done by email, so that is convenient.

Date: September 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I love the app! I am able to do anything on it when it comes to paying my bill or submitting a claim or changing my policy.

Date: September 02, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
THE CUSTOMER SERVICE IS GOOD AND THEY GET BACK TO YOU ON TIME ALL THE TIME AND VERYFRIENDLY NOLONG WAITS TOSPEAK TO A REPRESENTATIVE

Date: August 25, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Website/App
I like that I can conduct all possible business online and don't need to contact my rep unless there's a problem with the website.

Date: August 24, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Accidental damage, rebuild if needed and replacement locks, doors windows as well as any structural damage and any damage to possessions as well., accidental, replacemant with equivalent model


Date: August 16, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
they are very good because they give us car insurance and home insurance together and we save a lot of money

Date: August 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
They are all pretty much the same and all offer similar coverage, a lot are underwritten by the same insurance comapnies anyway even if they have a different name.

Date: August 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I have known my insurance agent for many many years, and he is always nice and attentive to my needs and any modifications I must make.

Date: August 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I've only had to deal with a person for customer service once, and she was extremely polite and efficient and solved quite a few problems for me before I had to ask.

Date: August 08, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Policy Offerings
they cover 50 percent and we have to pay 50 percent at the start. after they cover more than 50 percent


Date: August 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
our roof, foundation, major damage. liability if anyone is hurt on our property storm damage damage by other people to our property b


Date: August 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium is quite affordable and friendly in terms of paying considering the extensive cover the company offers.

Date: August 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I never need to communicate with anyone right now - I just use the website. On the one occasion, I did need to, she was extremely polite and efficient.

Date: August 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I THINK ALL STATE HAS THE BEST COVERAGE FOR HOME

Date: August 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I used to had another insurance but they charge me so much and also every other month they increase their prices.

Date: August 02, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
they have 24 hours customer service we can call them anytime any where and they are very helpful

Date: July 29, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
MY INSURANCE COVERS, FLOOD DAMAGE, FIRE, BREAK INS, LOST,


Date: July 26, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
The mobile app is user-friendly. I can get information without having to talk to someone. One click and I can pay, how easy is that

Date: July 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service is very good with All-State. They have a 24-hour line that I can call. If I ever need assistance, they are usually able to help me on the same day. I'm very happy with the customer service.

Date: June 16, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
I know my premium is extremely low compared to comparable policies, so I'm thankful for that.

Date: June 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I like the website because I can navigate through my coverage pretty easily. It is very intuitive and user-friendly. If I need to make a claim, I can use the website or an app and someone will be there to help me.

Date: June 06, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
My insurance policy covers any natural disasters, such as earthquakes, fires, etc. It doesn't cover minimal things like structures that aren't attached to the house.


Date: May 31, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
The company's website is fully functional and accessible all the time. I visit the website any time I want

Date: May 25, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
I AM VERY SATISFIED WITH THE MOBILE APP IT IS USER FRIENDLY AND VERY EASY TO USE

Date: May 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
i think that this company has great customer service. our agent is always ready to help any time we need it

Date: March 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I rarely interact with them, but when I need to, they are polite and courteous. Also, they are very easy to reach for retrieving documentation, etc.

Date: December 26, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
Had no real dealings with them or any issues so can not really comment the policy was easy to set up and have had no dealings with them since.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
The few times I had to talk to a customer service representative, they have always been courteous, understanding, professional, well informed, good listening skills, they seemed to care about me.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
My insurance cover includes fires, accidents and any natural calamities like floods and landslides.


Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service at Allstate is very good. When I call they are responsive to my calls and I have always been satisfied with their customer service.

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
The few times I had to interact with representatives from the Allstate Insurance Company, everyone has always been professional, friendly, kind, they made me smile, they also made me laugh, they also took care of my issues in a quick manner

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Interacting with the company is very easy. My All-State rep has a number that I can text, so if I don't feel like talking to someone or if I have a low urgent request, I can just text him. Not many companies offer that. I have a good relationship with my All-State rep.

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I feel like my premium could be much cheaper and that is the only downfall. Due to me having an older house, it really makes it hard for me to have a cheaper rate.

State Farm Home Insurance Reviews

Date: May 24, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The premium was the lowest we received for the same amount of benefits for our home insurance. The deductible is a little high, but we always have enough savings to cover the deductible should anything happen. I also like that there is no condition for pets, as some companies have higher premiums for dogs or will not cover houses that have certain breeds of dogs.

Date: May 21, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
The fact that they are very alert and definitely help you as much as they can and if they can't they will send you to somebody who can help you immediately.

Date: May 20, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
My agent explains what is covered and if I have any questions I am confident I will get a straight honest answer.

Date: May 18, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
General damage in case of storm, accomadation in case of damage, expenses while being repaired


Date: May 10, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Our agent is very communicative. She also sends us a holiday card every year. She is always making sure that we have the coverage that we need and reminds us that if we have work done to the house (i.e. a fence), that we may need additional coverage. She offers us things we don't necessarily think about as first-time homeowners.

Date: May 06, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
To be honest I very much like the website and app. If I could change one thing it would be that the app sometimes crashes for no reason.

Date: May 05, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
I sometimes have to reach out to them proactively instead of them reaching out to me. I think they should reach out to me more.

Date: May 01, 2019    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Website/App
It is pretty much user-friendly, loads fairly fast, and I can do pretty much everything that I need to do on the website. I have no experience with the app, so I have no comment there.

Date: April 28, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
Living in an apartment, it is covered for basic events such as fire, flood, etc. All appliances are also covered under the insurance plan, as well as all belongings within the home.


Date: April 27, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I have had problems with them trying to upsell life insurance policies when I didn't want it. They were a little pushy.

Date: April 24, 2019    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
I live in an older mobile home, so I feel that the premium is in line with other insurance companies. I originally had a policy with another company but switched to my current company due to cost savings.

Date: April 22, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I like the customer service because they always get work done as is needed. The company's customer service is proving to be valuable for a lot of reasons.

Date: April 21, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
I'm covered for any natural disaster, flooding, fire, leakings, and also some minor damages caused by accidents are covered too.


Date: April 21, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
It is very easy to check my coverage and even make claims. I am able to contact my policy agent. It is a good app in my opinion.

Date: April 16, 2019    Age: >60 years    Gender: Female    Marital Status: Married

Premium
The premium is a little higher than other companies for the same coverage, but I have been with State Farm for many years and know my agent well.

Date: April 12, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
The interactions and communications I have with them are great. I like that they take a personal approach with me. It doesn't feel like it's all business and cold. I feel wanted and well taken care of here.

Date: April 07, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
I like the fact that they all know what they are talking about. It is nice to have someone who knows what you need when you need it. It makes me feel secure.

Date: March 30, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
I can't remember one time I've had a negative customer service experience with State Farm, they are a wonderful company and incredibly helpful to their customers.

Date: March 14, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I don't really interact with my insurance company all that often. When I do, they are professional and courteous as I would expect them to be.

Date: March 14, 2019    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
The website is kind of annoying to use at times, it can be confusing and not clear like other insurance websites I've dealt with in the past.

Date: March 13, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I have a long history with State Farm and love that I can get this service through them too. I will pay whatever they charge to keep my service through them.

Date: March 08, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service reps can sometimes be rude and that I don't like. I think they can improve on that.

Date: December 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My insurance covers the house, my couch, my kitchenware, my tv, my furniture, my electronics / my fence outside.


Date: December 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like the communication because their helpdesk is available for any given reason. The insurance company is worthwhile for a lot of good reasons.

Date: December 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The house, fence, and shed are covered in the home policy. It offers fire and water damage coverage. It also covers home accidents.


Date: December 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium is relatively low compared to a lot of other insurance companies on the market. That is worthwhile and people want to make that service worthwhile for a good reason.

Date: December 17, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that someone is always there to answer my questions. I can call and either get the owner of State farm or someone who knows their stuff. It's quite good.

Date: December 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
Through my company, I receive a good discount on the premium I pay for home insurance, as opposed to others I know living in a similar home in a similar area.

Date: December 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
It covers the structure, the outbuildings, accidents, and contents. Coverage is also give to pay for rent if I am displaced from my home.


Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
They have answered all my questions , either in the office or on the phone . They are also prompt with sending all our policy info .

Date: October 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I haven't had any contact with my insurance company because I have not had a claim. I did stop by an office that I was passing by to pick up a calendar.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Customer service is horrid. They are one of the very few companies that will insure our home and they know it. We are dealing with them because we have to not because we want to. Not a good experience at all.

Date: October 01, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
I believe the main things that are covered are any damage to the house such as fire, tornado or other natural disasters


Date: October 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
I carry a replacement cost policy that includes replacement cost on my personal belongings as well. The policy includes water back up and sump pump coverage, identify theft, mechanical breakdown, service line coverage, scheduled jewelry coverage, additional coverage for other structures along with 70% of Coverage A for my personal belongings - coverage C.


Date: September 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
The premium is competitive in comparison to competitors in general but my rates are a little higher due the city I live in but the coverages provides are worth the additional premium.

Date: September 30, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
I have had 3 experiences and the staff have been very attentive and respectful and without forgetting the agility they have when solving the problem

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It is average in looks and layout , you could get some info. But when it comes to major issues , i think calling your agents office is still best ,

Date: September 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
State farm covers most major issues . The land vs home value is 80/20 . You do have to get sepearte riders for flood and or basement protecton


Date: September 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
The website is easy to access and navigate along with doing changes is simple. The mobile app is easy to pull up and pull id cards.

Date: September 23, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
In not sure about any other company because i have not used other companies to compare them to.

Date: September 23, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Premium
I am not in charge, my wife manages it, but I don't like the price even though I don't have a comparison

Date: September 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
I don't know how much communication I'm supposed to have with them. This seems like a decent amount.

Date: September 20, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
We've shopped around and a lot of companies will say they can get us a better premium but then when we run the actual numbers it comes out the same. We chose this one because it was connected with the bank that gave us our home loan and so we were able to get a small referral discount

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The communication between myself and my insurance company is really good. They send out great communication reminders about my policy and when premiums are due and when any changes are going to be made.

Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
covers any damage that the house has on the walls and bathrooms and floors


Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Just about anything that could go wrong with my house is covered. From water damage to appliances causing damage to the home by malfunctioning. Additionally I am covered under my home policy for anyone that sustains injury on my property.


Date: September 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
The only dislike I have is the ability to make a payment seems difficult at times. I wish there was an option to make a payment early even if you are set up on auto pay.

Date: September 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Compared to other insurance companies I am paying a high amount for what is covered, due to paying through my escrow account it is harder to change coverage. As much as I would like to I pay the high amount due to the trouble that it would be to change. I also have German Shepards which make coverage difficult.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Since the house is still under insurance with State Farm (we prepaid for a Year), we cannot change it. USAA is not all pushy when it comes to sales. State Farm is a whole other story. They want you to buy everything, where USAA interviews you to see exactly what kind of policy you need.

Date: September 08, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
State Farm's customer service is unmatched. They are available 24 hours a day and their staff is extremely knowledgeable. I enjoy being able to deal with my local agent that I used to live near. I have established a relationship with her office and now that I am not local they are able to conduct business via phone and the internet rather than force me to seek out another agent.

Date: September 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The website has everything I need but could be laid out better. I wish that it had an e-mail or chat option for getting assistance instead of just a phone number.

Date: September 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
my policy is excellent for the same price I have was in another insurance company that only covered damage to the walls of the house

Date: September 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
Simple interface, easy to pay on the app, insurance cards loaded right on my phone. Can start a claim right there. Can request roadside assistance.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I've not really used the mobile app. Every once in a while I'll log in to make sure that our payment has gone through or is scheduled to go through but our payments go through automatically so I don't ever have to use it that often. When I do use it I find is self-explanatory and easy to use. No complaints.

Date: September 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I like the customer service because there is always someone to talk to and there is never a long hold time.

Date: September 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
Premium was actually lowest that we reviewed when we bought the condo. I review it every three years, and am totally satisfied with it

Date: August 31, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
Even without the bundling discount the price was comparable to other reputable companies. With the bundled policy it was cheaper.

Date: August 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The company's website is difficult to navigate around. I can't find very much information about my home policy and what is covered. I don't quite understand all of the small print anyway. I have only tried to utilize the site a few times because nothing ever changes on the site.

Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I think State Farm's premium is a little more pricey than some other firms, however the level of customer service and their responsiveness to claims being filed is well worth the extra out of pocket expense. the last thing you want is blowback when you're facing a crisis.

Date: August 28, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
It's good. Having a local, permanent agent is a huge plus. The yearly checkup meeting is appreciated and the birthday and Christmas cards are nice.

Date: August 28, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The person who set up my coverage was not very helpful, but I'm not sure if he was with the company or a third party. The only other time I used customer service was to call about the added fee for the railing. Customer service was prompt and explained the fee to me easily.

Date: August 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I like the fact that I can select methods to pay them, whether is be monthly, quarterly., semi-annually, or one lump sum payment

Date: August 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
We had to make a claim for a new roof and it was easy to get a hold of someone and fill out the claim online and they talked us through what we needed to submit, the only thing I didn't like was the company was not clear on how we would get reimbursed for our payment to the contractor.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Everything has been fine with one exception. I had to ask three times for the mailing address on my auto policy to be changed when I moved.

Date: August 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that I can pay my bill, start a claim, check on the existence of a claim, see past closed claims and make changes to my coverage. I'm

Date: August 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
they cover most things that are required by the association, and a few others as well. pretty much satisfied with them.


Date: August 09, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Every time I have called, they are polite and attentive and everything was taken care of right away.

Date: August 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
My mother takes care of the payments on our joint owned home. We are switching our homeowners insurance to USAA, since my car insurance is there too - additional discounts. And USAA takes VERY good care of military life.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My house, two sheds, personal property, loss of use, personal liability, and payments to others. It does include hurricane coverage. It does not include flooding.


Date: August 07, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
The premium was much lower than the other quotes I got. Most were over $1,000.00. The only thing I did not like has they added a fee for not having a railing on my porch after I already started the insurance. They also have a really high fee for split payments, $7.00 per an installment payment.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I prefer USAA, their premiums are generally the same price as State Farm, but the customer service cannot be beat. USAA will stay on the phone with you until you understand exactly what you are getting and what you are paying for.

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
They are always a phone call away , ether the office during business hours, or 1-800 number for the other times you need them .

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
They do not interact. I can never get ahold of a real person. I do not get contacted for policy renewals just a policy letter. There are no discounts. Every time I talk to an actual person they are snotty.

Date: August 01, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
Full policy details are available and very clearly presented on the website. The mobile app adds no value and is too large. Just use a browser.

Date: July 30, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
the page has a great design that everything can be achieved in a quick way and the application has a very fast speed

Date: July 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I have no idea what other companies charge or what other premiums look like. This is my first house.

Date: July 29, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
What I like most is that in case of any change and some report is the company that follows the process and are always pending until the end of the process

Date: July 28, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Customer Service
I do not know much about my insurance company's customer service because I have not have any interaction with them in many years. I did stop by a office that I was just passing by to get a free calendar.

Date: July 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
The homeowner's insurance is still under my mother's name. She called many times and could not get a hold of her agent. Then the agent kept pushing for my mother to get MORE insurance and pay more. We are finished with State Farm after the policy expires.

Date: July 26, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
Total loss is covered, electrical, maintenance, flood, fire, storms, tree branches


Date: June 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Every time I have had to deal with customer service at my current insurance agent's office, I have had a great experience. There have never been any delays in receiving responses to my questions. The staff is always friendly and willing to assist.

Date: June 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Seeing that I've never filed a claim, I have no idea how the customer support is, but based on having auto insurance from them, I can attest that it is comparable to most other services.

Date: May 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Covered items include replacing or repairing the structure, contents such as furniture, electronics and jewelry. This can be by damage or theft. It also covers items that might be stolen from my car. It also covers accidents that happen on my property.


Date: May 11, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is always friendly and easy to get ahold of. They offer quick and accurate response to all of my questions and concerns.

Date: May 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I'm not sure about my premium cost as it compares to other companies. I've had the same coverage for 20 years and I haven't taken the time to research other rcompany's prices.

Date: May 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My insurance company is very forthcoming with all communication related to my home insurance policy. They keep you informed of their actions on your behalf every step of the way. I am extremely pleased with the level of communication they provide.

Date: May 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I thoroughly like the app. It makes it easy to file a claim, check the status of a claim, as well as upload any necessary documents to authorize and support my claim.

Date: March 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
they have been nothing but professional in all correspondence I have received in the mail

Date: March 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
State farm does go above and beyond , I have had other insurance in the past . But woth state farm they are very nice , more small town feel . Thye take care of everything. I was hit by a car , and i had someone call and handle every single thing . Then called with a update .

Date: January 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The things covered in the home are jewelry, electronics; such as computers, televisions, stereos, artwork that may be of value,


Date: January 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Natural disasters except for flooding and tsunami. fire coverage, wind damage coverage, all home dwellings and we have a rider policy for all high dollar value items in our home.


Date: November 19, 2017    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
State Farm offers a host of discounts* for everything from multiple-line policies to everyday safety items. Plus, State Farm policyholders may be able to take advantage of special offers on home automation and monitoring systems — a smart way to save money and help monitor and control your residence.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I seem to agree that I have a fair premium compared to other insurance companies. I currently have my vehicle through another agency and I checked to see what my house would be and the price was much higher. That price was even after bundling discounts were applied.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have not had any interaction except and when I get my monthly bills. I do not feel like I need any additional interaction.

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
State farm is great because there is always a specialist available when I need one. Everyone there is always friendly


Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I dislike that I can't access information about my home insurance on the mobile app. I can access the bundled services I receive but am unable to see what I pay for my insurance through my escrow account.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have never had to deal with customer service at all

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
We've always been able to get a hold of a live person in a reasonable amount of time. The only thing I didn't like was one time we would talk to one person and they would say one thing the next time we called we would talk to another person and they would say a different thing

Liberty Mutual Home Insurance Reviews

Date: May 17, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
Our premium is higher than I would like, mainly because we had a claim last year for hail damage. We about $15,000 in damage to our property. It is frustrating because it seems odd to be punished with a higher premium due to something that is beyond our control. but that is the way it works. We stayed with our current company because we get discounts from our employers and because they offer a number of additional advantages (discounts on other products we use). We may shop around when our policy is renewed next year -I'm sure we could probably get similar coverage for less money.

Date: May 12, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
They are responsive and easy to get ahold of when we have needed help to make a claim. The negative with their service is that they do not have any local agents in our area, so we are always dealing with someone new, which feels like starting from scratch.

Date: May 02, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
People are always nice to me, I always call for different reason and normally they answer all the question that I have

Date: April 27, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Cover all the risk associated with the house, cover damage by storm and by flames


Date: April 22, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
Our premium is high in comparison to other companies, but we live in an area that has suffered from fire damage before.

Date: April 18, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I do not have much communication unless I file a claim for my car or try to figure out a lower payment. I have yet to file a claim on my house using the insurance so I haven't spoken to that department.

Date: April 02, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I never use the company's website or mobile app. I prefer to deal with physical paper.

Date: March 25, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is easy to use and navigate. When I need to download the policy for review I can easily find all my home, auto and life policies in one place.

Date: March 24, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I like that the person who is behind interacts with me so as not to feel bored some companies if they become boring and do not offer anything good, as far as something that I dislike until this moment there is nothing.

Date: February 28, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
I believe my company is charging me too much. It is difficult to change as the insurance is handled via escrow.


Date: February 26, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
i enjoy the communication with them i have yet to have any complaints about the company they were a breath of fresh air from my previous insurance company overall a great company

Date: February 25, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I feel that the premium I am charges is too high. I have not filed a claim in 20 years and my rates still go up every year.

Date: February 25, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I feel that the insurance premium we are charged is too high. It increases every year even though I have not filed a claim in 20 years.

Date: February 25, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
They are always very pleasant and patient with all of our questions. They are also there 24/7 to answer our calls.

Date: February 21, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
There premium seems a bit high. I pay $1000 a year to cover 110,000 of home insurance.

Date: February 20, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
There is not much interaction but I am okay with that. The company doesnt bother me, but I know they are there when I need them.

Date: February 18, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
Our premium is much lower than other companies because we have been customers for 25 years and have an auto policy with them as well.

Date: February 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My policy covers my structure as well as other structures on property. It also covers damage and loss as well as medical insurance for occupants and visitors.


Date: February 17, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
my policy covers me any accident I may have with my family, my house and all health expenses and those of my wife and my two children


Date: February 16, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
My carrier provides coverage for my home, contents, other structures, and personal injury.


Date: February 14, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I would say that the premium compared to other companies is very competitive. Liberty Mutual seems to have a lower rate but that could be due to my discounts and bundling.

Date: February 14, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
In terms of coverage, Liberty Mutual is able to provide the coverage that i need to protect my property.


Date: February 13, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I really like that the website allows me to create and edit my plans whenever I want and the response time from customer service is great.

Date: February 13, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I think my premium is good. This is the first provider I have had and I have not looked into too many other places but I am somewhat satisfied.

Date: February 12, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I never hear from them unless it is to send me a bill, so the communication is lacking.

Date: February 12, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
I never hear from the company unless it is for them to send me my bill. I cannot comment on their customer service.

Date: February 11, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that we have a specific person that we can call for our questions, but I dislike that we always get her voicemail and have to wait for a return call.

Date: February 11, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
i like the app for its convenience and easy to navigate layout its very user friendly and doesnt take long to master they really put some thought into the design and its visually appealing

Date: February 10, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
I have the home protector plus policy, which covers damages to my home as well as my belongings or unforeseen expenses. I have not had to use it yet but it is nice knowing it is there.


Date: February 10, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
I like that I can look at my policy at any time and change my deducitbles, etc. I can also pay my bills on their website.

Date: February 10, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
i have yet to have any complaints about the customer service they have been cordial and showed emphathy in every conversation ive had they must take good care of their workers or they hire good workers

Date: February 09, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
I have never filed a claim so cannot really fairly comment on the customer service.

Date: February 09, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I have many years with this insurance and I think it is very good with the attention they give me, I am very grateful with this insurance

Date: February 08, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I can not say anything that I do not like insurance, as I said before, all insurance exceeds my expectations

Date: February 08, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I can not say anything that I do not like insurance, as I said before, all insurance exceeds my expectations

Date: February 08, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I do not receive communication from my insurance company unless it is them sending me an invoice for my premium.

Date: February 06, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
I am covered for accidents, thefts, storm coverage, and replacement value of our home. I am covered if other people have accidents on our property.


Date: February 05, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
coverage includes flood insurance property damage insurance fire electrical or foul play insurance roof insurance structural damage insurance burglary insurance renters insurance


Date: February 05, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
Customer service is always great. They take a while to get a hold of someone but I can tell they care. They always work to resolve my issues.

Date: December 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
Our policy covers us against fire damage. It does not cover earthquakes.


Date: December 12, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
Coverage includes household furnishings, decks, pergolas, balconies, electronics, medical expenses for residents and guests (including if pet caused), electronics, items in detached garage, hail and wind damage, and water damage from non-natural disasters.


Date: October 21, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
Never had any issues with communications whether through email or phone conversations.

Date: October 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Customer service is generally good. When we had hail damage, an adjustor was sent out within 48 hours.

Date: October 02, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I like their customer service because most of the times I have called they are prompt to get to me to a real service representative instead of an automated message. the service reps are knowledgeable and have good demeanor whenever I talk to them.

Date: October 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
Premium rate is moderate compared to others. It could be much better in the future.

Date: September 27, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
It is really easy to use the app. You just log in and there are many tabs for different things you may want. For example to look at your coverage, to pay a bill, to contact them etc.

Date: September 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The company provides the coverage that I need to secure my home properly.


Date: September 21, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
I am covered against most damage to my house, along with my personal belongings inside of it. I also carry liability for accidents that might occur on my property.


Date: September 16, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
The app is very easy to use and understand the information they provide. The use of ease is very important.

Date: September 16, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I don't usually receive too many emails or calls from my insurance company. most of the interactions I've had with them were mostly due to me trying to get additional information from them. it would be helpful if they emailed me once in a while to provide me with updates relating to my policy or other pertinent information.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
my coverage involves basic dwelling, structural damage, loss of use and personal property damage. in addition to these basic coverage items, my insurance also covers. valuables and inflation coverage. I also have discounts since I bundled my auto insurance with the same company.


Date: September 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The representatives are very polite and helpful. They will talk to you as long as you need to make changes, figure out the best rate, etc. I'm never on hold for more than a minute or two.

Date: September 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My policy covers loss of the dwelling and its contents for anything except flooding. It covers 30 days of living somewhere else while my property is not habitable. There is also liability coverage.


Date: September 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I have been pleased with everything except for the claims process. I made a claim and had it settled electronically without ever talking to a person. Other than that, everything has been great.

Date: September 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I have compared my premium with other companies several times over the years. This company has always been lower. It gives me good discounts.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
When we bought our house we shopped around with a ton of different companies and this was by far the least expensive for the same amount of coverage. Even with a few dollar increases after our first year, it is still cheaper.

Date: August 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
The site is very easy to navigate. I can see all the details of all my policies and click on them easily. I can make changes right on the site. The phone number is listed easy to see for if I have trouble.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My company sends a minimum of mailers, ads, emails, etc. which I appreciate. They do not call unless there is a problem and they send a yearly customer service survey which I appreciate. They seem genuinely focused on providing good customer service.

Date: August 16, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
Based on quotes I have received and research I have completed my premium appears to be average. I have spoken with friends and family and they pay similar amounts in terms of coverage, etc. I feel that I am receiving a fair price.

Date: August 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think the premium is a good deal when compared to other insurance providers.

Date: August 15, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I appreciate that I can access the website easily and view my policy documents and billing information quickly. I am less pleased with the mobile version of the website as it has very little functionality. I also wish it was easier to view new coverage quotes and calculate new premiums, etc.

Date: August 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I have had little contact with my insurer as I never have filed a homeowners claim.

Date: August 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Customer service is comparatively less when compared to others. But the services related to customers are improving.

Date: August 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Anytime we call with a question they are very knowledgeable and make sure we understand everything about our policy.

Date: August 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I've seen much more expensive packages than my current agreement. My coverage is just as good as many others on the market but at a fraction of the cost.

Date: July 31, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
the website is very up to data to other websites, but the app for smartphone - android or IOS - is outdated and looks like it is just a website built for a phone rather than a real application. the app is very slow to load and is not very reactive to touch. furthermore, the application takes a lot of time to load relevant information and the security of the app looks questionable.

Date: July 30, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
it’s not quite as rock-solid as our other top picks. The customer services can be better.

Date: July 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The company's customer service is wonderful! We had an issue with our mortgage company paying them our home insurance portion and we call them and they said they sent the check so it was not their problem. We called our insurance and they contacted mortgage company on a three-way call and got it all straightened out.

Date: July 29, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Policy Offerings
it has a slightly lower A rating from A.M. This is still an ‘Excellent’ financial score


Date: July 26, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I think that the price of the premium is fair when I compare it to other companies. there are saving involved in the insurance since I bundle my auto insurance as well. I like the extra options available for the low price.

Date: May 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
I feel that my premium is too high considering i have been insured with the company for 20 years and have never filed a claim.

Date: May 09, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
The website is mostly good, but there are some unnecessary hoops to jump through when uploading claims material.

Date: May 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
I must say that any time I have had to contact my provider they have been very affable and easy to work with. I have never made a claim but I have needed corrections made, change made, etc. these things have all been easy to complete and the agents I worked with were very nice.

Date: January 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
When I need them, they are always prepared with easily accessible customer service hours. Otherwise, they leave me completely alone.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service was very friendly and easily answered all my questions, anytime I've needed. They are very positive and friendly.

Date: November 18, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Our adjustor did a good job communicating what we needed to do in order to get our house repaired.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
Communication can be much better in terms of outside members of the company. Interaction in terms of other beneficial services also needs to develop.

State Farm Home Insurance Reviews

Date: December 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My insurance covers the house, my couch, my kitchenware, my tv, my furniture, my electronics / my fence outside.


Date: December 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like the communication because their helpdesk is available for any given reason. The insurance company is worthwhile for a lot of good reasons.

Date: December 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The house, fence, and shed are covered in the home policy. It offers fire and water damage coverage. It also covers home accidents.


Date: December 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium is relatively low compared to a lot of other insurance companies on the market. That is worthwhile and people want to make that service worthwhile for a good reason.

Date: December 17, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that someone is always there to answer my questions. I can call and either get the owner of State farm or someone who knows their stuff. It's quite good.

Date: December 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
Through my company, I receive a good discount on the premium I pay for home insurance, as opposed to others I know living in a similar home in a similar area.

Date: December 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
It covers the structure, the outbuildings, accidents, and contents. Coverage is also give to pay for rent if I am displaced from my home.


Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
They have answered all my questions , either in the office or on the phone . They are also prompt with sending all our policy info .

Date: October 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I haven't had any contact with my insurance company because I have not had a claim. I did stop by an office that I was passing by to pick up a calendar.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Customer service is horrid. They are one of the very few companies that will insure our home and they know it. We are dealing with them because we have to not because we want to. Not a good experience at all.

Date: October 01, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
I believe the main things that are covered are any damage to the house such as fire, tornado or other natural disasters


Date: October 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
I carry a replacement cost policy that includes replacement cost on my personal belongings as well. The policy includes water back up and sump pump coverage, identify theft, mechanical breakdown, service line coverage, scheduled jewelry coverage, additional coverage for other structures along with 70% of Coverage A for my personal belongings - coverage C.


Date: September 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
The premium is competitive in comparison to competitors in general but my rates are a little higher due the city I live in but the coverages provides are worth the additional premium.

Date: September 30, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
I have had 3 experiences and the staff have been very attentive and respectful and without forgetting the agility they have when solving the problem

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It is average in looks and layout , you could get some info. But when it comes to major issues , i think calling your agents office is still best ,

Date: September 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
State farm covers most major issues . The land vs home value is 80/20 . You do have to get sepearte riders for flood and or basement protecton


Date: September 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
The website is easy to access and navigate along with doing changes is simple. The mobile app is easy to pull up and pull id cards.

Date: September 23, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
In not sure about any other company because i have not used other companies to compare them to.

Date: September 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
I don't know how much communication I'm supposed to have with them. This seems like a decent amount.

Date: September 23, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Premium
I am not in charge, my wife manages it, but I don't like the price even though I don't have a comparison

Date: September 20, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
We've shopped around and a lot of companies will say they can get us a better premium but then when we run the actual numbers it comes out the same. We chose this one because it was connected with the bank that gave us our home loan and so we were able to get a small referral discount

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The communication between myself and my insurance company is really good. They send out great communication reminders about my policy and when premiums are due and when any changes are going to be made.

Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
covers any damage that the house has on the walls and bathrooms and floors


Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Just about anything that could go wrong with my house is covered. From water damage to appliances causing damage to the home by malfunctioning. Additionally I am covered under my home policy for anyone that sustains injury on my property.


Date: September 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
The only dislike I have is the ability to make a payment seems difficult at times. I wish there was an option to make a payment early even if you are set up on auto pay.

Date: September 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Compared to other insurance companies I am paying a high amount for what is covered, due to paying through my escrow account it is harder to change coverage. As much as I would like to I pay the high amount due to the trouble that it would be to change. I also have German Shepards which make coverage difficult.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Since the house is still under insurance with State Farm (we prepaid for a Year), we cannot change it. USAA is not all pushy when it comes to sales. State Farm is a whole other story. They want you to buy everything, where USAA interviews you to see exactly what kind of policy you need.

Date: September 08, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
State Farm's customer service is unmatched. They are available 24 hours a day and their staff is extremely knowledgeable. I enjoy being able to deal with my local agent that I used to live near. I have established a relationship with her office and now that I am not local they are able to conduct business via phone and the internet rather than force me to seek out another agent.

Date: September 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The website has everything I need but could be laid out better. I wish that it had an e-mail or chat option for getting assistance instead of just a phone number.

Date: September 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
my policy is excellent for the same price I have was in another insurance company that only covered damage to the walls of the house

Date: September 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
Simple interface, easy to pay on the app, insurance cards loaded right on my phone. Can start a claim right there. Can request roadside assistance.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I've not really used the mobile app. Every once in a while I'll log in to make sure that our payment has gone through or is scheduled to go through but our payments go through automatically so I don't ever have to use it that often. When I do use it I find is self-explanatory and easy to use. No complaints.

Date: September 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I like the customer service because there is always someone to talk to and there is never a long hold time.

Date: September 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
Premium was actually lowest that we reviewed when we bought the condo. I review it every three years, and am totally satisfied with it

Date: August 31, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
Even without the bundling discount the price was comparable to other reputable companies. With the bundled policy it was cheaper.

Date: August 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The company's website is difficult to navigate around. I can't find very much information about my home policy and what is covered. I don't quite understand all of the small print anyway. I have only tried to utilize the site a few times because nothing ever changes on the site.

Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I think State Farm's premium is a little more pricey than some other firms, however the level of customer service and their responsiveness to claims being filed is well worth the extra out of pocket expense. the last thing you want is blowback when you're facing a crisis.

Date: August 28, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
It's good. Having a local, permanent agent is a huge plus. The yearly checkup meeting is appreciated and the birthday and Christmas cards are nice.

Date: August 28, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The person who set up my coverage was not very helpful, but I'm not sure if he was with the company or a third party. The only other time I used customer service was to call about the added fee for the railing. Customer service was prompt and explained the fee to me easily.

Date: August 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I like the fact that I can select methods to pay them, whether is be monthly, quarterly., semi-annually, or one lump sum payment

Date: August 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
We had to make a claim for a new roof and it was easy to get a hold of someone and fill out the claim online and they talked us through what we needed to submit, the only thing I didn't like was the company was not clear on how we would get reimbursed for our payment to the contractor.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Everything has been fine with one exception. I had to ask three times for the mailing address on my auto policy to be changed when I moved.

Date: August 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
they cover most things that are required by the association, and a few others as well. pretty much satisfied with them.


Date: August 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that I can pay my bill, start a claim, check on the existence of a claim, see past closed claims and make changes to my coverage. I'm

Date: August 09, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Every time I have called, they are polite and attentive and everything was taken care of right away.

Date: August 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
My mother takes care of the payments on our joint owned home. We are switching our homeowners insurance to USAA, since my car insurance is there too - additional discounts. And USAA takes VERY good care of military life.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My house, two sheds, personal property, loss of use, personal liability, and payments to others. It does include hurricane coverage. It does not include flooding.


Date: August 07, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
The premium was much lower than the other quotes I got. Most were over $1,000.00. The only thing I did not like has they added a fee for not having a railing on my porch after I already started the insurance. They also have a really high fee for split payments, $7.00 per an installment payment.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I prefer USAA, their premiums are generally the same price as State Farm, but the customer service cannot be beat. USAA will stay on the phone with you until you understand exactly what you are getting and what you are paying for.

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
They are always a phone call away , ether the office during business hours, or 1-800 number for the other times you need them .

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
They do not interact. I can never get ahold of a real person. I do not get contacted for policy renewals just a policy letter. There are no discounts. Every time I talk to an actual person they are snotty.

Date: August 01, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
Full policy details are available and very clearly presented on the website. The mobile app adds no value and is too large. Just use a browser.

Date: July 30, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
the page has a great design that everything can be achieved in a quick way and the application has a very fast speed

Date: July 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I have no idea what other companies charge or what other premiums look like. This is my first house.

Date: July 29, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
What I like most is that in case of any change and some report is the company that follows the process and are always pending until the end of the process

Date: July 28, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Customer Service
I do not know much about my insurance company's customer service because I have not have any interaction with them in many years. I did stop by a office that I was just passing by to get a free calendar.

Date: July 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
The homeowner's insurance is still under my mother's name. She called many times and could not get a hold of her agent. Then the agent kept pushing for my mother to get MORE insurance and pay more. We are finished with State Farm after the policy expires.

Date: July 26, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
Total loss is covered, electrical, maintenance, flood, fire, storms, tree branches


Date: June 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Every time I have had to deal with customer service at my current insurance agent's office, I have had a great experience. There have never been any delays in receiving responses to my questions. The staff is always friendly and willing to assist.

Date: June 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Seeing that I've never filed a claim, I have no idea how the customer support is, but based on having auto insurance from them, I can attest that it is comparable to most other services.

Date: May 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Covered items include replacing or repairing the structure, contents such as furniture, electronics and jewelry. This can be by damage or theft. It also covers items that might be stolen from my car. It also covers accidents that happen on my property.


Date: May 11, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is always friendly and easy to get ahold of. They offer quick and accurate response to all of my questions and concerns.

Date: May 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I'm not sure about my premium cost as it compares to other companies. I've had the same coverage for 20 years and I haven't taken the time to research other rcompany's prices.

Date: May 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My insurance company is very forthcoming with all communication related to my home insurance policy. They keep you informed of their actions on your behalf every step of the way. I am extremely pleased with the level of communication they provide.

Date: May 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I thoroughly like the app. It makes it easy to file a claim, check the status of a claim, as well as upload any necessary documents to authorize and support my claim.

Date: March 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
they have been nothing but professional in all correspondence I have received in the mail

Date: March 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
State farm does go above and beyond , I have had other insurance in the past . But woth state farm they are very nice , more small town feel . Thye take care of everything. I was hit by a car , and i had someone call and handle every single thing . Then called with a update .

Date: January 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The things covered in the home are jewelry, electronics; such as computers, televisions, stereos, artwork that may be of value,


Date: January 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Natural disasters except for flooding and tsunami. fire coverage, wind damage coverage, all home dwellings and we have a rider policy for all high dollar value items in our home.


Date: November 19, 2017    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
State Farm offers a host of discounts* for everything from multiple-line policies to everyday safety items. Plus, State Farm policyholders may be able to take advantage of special offers on home automation and monitoring systems — a smart way to save money and help monitor and control your residence.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I seem to agree that I have a fair premium compared to other insurance companies. I currently have my vehicle through another agency and I checked to see what my house would be and the price was much higher. That price was even after bundling discounts were applied.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have not had any interaction except and when I get my monthly bills. I do not feel like I need any additional interaction.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have never had to deal with customer service at all

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
We've always been able to get a hold of a live person in a reasonable amount of time. The only thing I didn't like was one time we would talk to one person and they would say one thing the next time we called we would talk to another person and they would say a different thing

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
State farm is great because there is always a specialist available when I need one. Everyone there is always friendly


Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I dislike that I can't access information about my home insurance on the mobile app. I can access the bundled services I receive but am unable to see what I pay for my insurance through my escrow account.

Mercury Home Insurance Reviews

Date: April 28, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I would, of course, like it to be less expensive but I have never had any issued.

Date: February 22, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
They were the cheapest I found when comparing with other insurance companies. Some other places quoted me 3-4x as much.

Date: October 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The insurance premium is less compared to mant other competitors. Also this company has more options or riders available

Date: October 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
The customer service is easy to work with and I do not feel they are trying to screw me over when I need to file a claim.

Date: October 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
The only experience that I have had so far was during the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.

Date: October 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.

Date: October 01, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
The premium was the lowest I could get when searching among multiple companies. I was happy to find the coverage.

Date: September 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
All the communication will be sent to my mobile and email whenever required

Date: September 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that I can access it 24 hours a day. However, it is slow sometimes. It also crashes and freezes sometimes.

Date: September 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
we have no problem for 8 years. they did everything well.

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I am glad I can reach them 24 hours a day. However, it sometimes takes a long time to get someone on the line.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
This seems to be the standard coverage, although I haven't compared line by line to other insurance companies, but Mercury offered the plan for the lowest cost.

Date: September 19, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
I like the Mercury customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.

Date: September 19, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
Customer service is not that great. I feel like they tell you what you want to hear most of the time. Especially just to get your business.

Date: September 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It is easy to use, it is easy to log on, and extremely easy to see the policy and current bill.

Date: September 15, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Policy Offerings
My house is covered for fire or any other natural distress whuch may happen. Also home furniture and some electric appliances also covered.


Date: September 14, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
dwellings are covered as well as loss of use that can cover some living expenses. Dwellings can include all aspects of the home from the foundation to the roof


Date: September 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
My home policy offers protections on the actual structure (against damage and fire), the possessions in the condo (electronics, furniture, etc) and a small amount for bodily injury if someone gets hurt on my property.


Date: September 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
The interaction or communication is not good. If we ask any query they respond very late or in a vague manner

Date: September 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
The truth is that I do not know the premium form another companies here and this is the first time I pay this kind of insurance

Date: September 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the app, I have not used so much but the time I had to use it, it worked for me.

Date: September 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Well the company is really unique and easy to use and it has all the features of the normal website

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I am indifferent to my insurance due to the fact that I have not had to use them yet. I know that the signup process was simple and we did not have any problems when setting up the account.

Date: August 30, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
This covers the house and its structures


Date: August 27, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
Well the premium was somewhat high when compared with other sites

Date: August 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy covers a variety of damages from events. Damages from disasters such as earthquakes, floods, fires are covered.


Date: August 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
It can be relatively simple and not very interactive. Only limited data can be shown on the website and most transactions have to take place with phone calls or additional interaction not on the website

Date: August 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
The insurance premium is not the cheapest premium overall but it is the cheapest payment for a somewhat reputable company. This policy also covers all of the items needed and required.

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I don't like that I receive so many advertisement emails when I already have all of the services that I need. It's a lot of spam to receive.

Date: August 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The insurance company currently only allows you to make payments on their website for home insurance, but does not provide any detail on your insurance info. It also does not allow you to make claims via the website for home insurance. Their website is restricted to car insurance at the moment.

Date: August 22, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The company has no interaction. They once declined a flooring claim that I had once my tiles in my kitchen started popping up.

Date: August 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
customer service is fast, efficient, and reliable.

Date: August 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
The interactions and communications I have had with them in the past have all been professional and positive as well as informative and efficient. Overall good experiences and quality customer service.

Date: August 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Really this point should be highlighted towards the company as the staff were really experienced and impressive too

Date: August 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I had to call regarding payment information and was given wrong information. It is difficult to find the person one needs to talk with and online information geared toward new sales and auto.

Date: August 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
My premium is lower than other company's I got quotes from because I was able to bundle it with my car insurance.

Date: August 12, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.

Date: August 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
we get information easily always.

Date: August 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
The time that I had to use it worked really good for me, and it was just for making a consult above electrical wiring.

Date: August 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Pays for damages in structures, garages, bedrooms, bathrooms, plumbing, electrical wiring, etc.


Date: August 08, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Premium
Have been with this company for a long time so have an extremely great rate, it would likely cost 2x the amount elsewhere.

Date: August 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Difficult to find the Homeowner page for current policyholders

Date: August 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
We have no experience with Mercury's customer service at this point as we have not had to file any home insurance claims. We purchased our insurance coverage through an outside broker, via email.

Date: August 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
I like the communication at the company because they send me information about everything. This could include new products / services , information about my plan, changes, and more.

Date: August 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
so far I have not had to have any claims or interactions on the homeowner's insurance which is positive. I can't complain about the company as I have had nothing but positive experiences with them in the past.

Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that they are respectful with their clients and that they have enough patience to visit more leafs

Date: August 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The email response takes too long, the will day longer than the 48 hour response time. The phone is the best way to communicate, there is almost never a wait. They need to add a chat service for minor requests.

Date: August 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I think it is stable and good as the other companies

Date: August 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is not very informative, there is nothing stating on your personal profile what is covered. if you want information you have to call. Even when you call the insurance company is very uninformative.

Date: August 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I haven't engaged in a serious comparison with other companies. My auto insurer has sent me some information but I have not yet followed up on it

Date: August 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium is the lowest cost for the coverage that I can find. I checked over six other companies' premiums and Mercury was by far the best rate. Good rates for a reputable company equals sales

Date: August 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
My insurance dealings have been through email with a broker. The email responses have been relatively slow and needed follow up in order to gain responses to requests for changes in insurance policies or renewals. Constant email follow up is required with this broker to make sure she gets me the responses I need.

Date: August 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
The communication is top notch, they will provide updates and communicate any changes that need to be made.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
When I did the comparison while I was shopping for Home insurance Mercury was not the cheapest company but I get to have a single point of contact when filing a claim.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of god" and flood damage.


Date: July 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
They are polite on the phone. However, sometimes they do not give me the answers I need at that time.

Date: July 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I like the ease of accessing my policy information and amount due. I also like the ability to pay the bill via the site's app.

Date: July 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is efficient. They are not the friendliest people and the only real way to connect with them is the phone. There is currently no chat service available. Email takes too long to respond.

Date: July 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I have no dislike because everything is on the website. I can make a premium payment, I can request quotes, I can ask questions.

Date: June 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Policy Offerings
The home insurance includes coverage for the dwelling, additional structures, personal property, loss of use, personal liability, and medical payments all within confined maximum amounts. We also have the following optional coverage: credit card, personal injury, additional replacement cost, water backup and sump discharge or overflow, business property increased limits on and off property, loss assessment coverage, limited fungi coverage, and identity fraud coverage.


Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The customer service is great. The company is based in my state, so I have the ability to call during normal business hours.

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
It's easy and quick to operate, so you discover what the fast sea is

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
The company seems to be much decentralized and sometimes I have been given a number online that is for a branch that is in another state and they are unable to redirect. Once I mailed documents to an address I was given in an email from the company and my documents were returned as undeliverable.

Date: May 12, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I like that they are respectful of their clients and their communications never fail

Date: May 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
Clothes, hotel reimbursement, all contents, our shed and all our belongings and medical payments


Date: May 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
The customer service is too slow and not communicating properly for any of our queries or grievances.

Date: March 13, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
The price of the coverage is pretty good considering there are lots of things that they don't cover. I wouldn't mind paying more if more was covered.

Date: March 09, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The company's mobile application is user friendly and easy to load. But the grievance handling or customer service section is not fast and good

Date: February 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
There is not a mobile app, you can access the site on your mobile device. This site is responsive so it will render on a tablet or phone. The layout is fine, not enough features to make it worth using mobile technology.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like the website because it is clear, easy to navigate, and free from third party advertisements that would take up the page non relevant content

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The only experience that I have had so far was the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.

Date: November 18, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The communication and interaction with the company for me is good. when I called I got a rapid answer.

Date: November 18, 2017    Age: Above 60    Gender: Male    Marital Status: Married

Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.

Mercury Home Insurance Reviews

Date: October 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The insurance premium is less compared to mant other competitors. Also this company has more options or riders available

Date: October 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
The customer service is easy to work with and I do not feel they are trying to screw me over when I need to file a claim.

Date: October 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
The only experience that I have had so far was during the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.

Date: October 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.

Date: October 01, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
The premium was the lowest I could get when searching among multiple companies. I was happy to find the coverage.

Date: September 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
All the communication will be sent to my mobile and email whenever required

Date: September 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that I can access it 24 hours a day. However, it is slow sometimes. It also crashes and freezes sometimes.

Date: September 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
we have no problem for 8 years. they did everything well.

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I am glad I can reach them 24 hours a day. However, it sometimes takes a long time to get someone on the line.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
This seems to be the standard coverage, although I haven't compared line by line to other insurance companies, but Mercury offered the plan for the lowest cost.

Date: September 19, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
I like the Mercury customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.

Date: September 19, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
Customer service is not that great. I feel like they tell you what you want to hear most of the time. Especially just to get your business.

Date: September 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It is easy to use, it is easy to log on, and extremely easy to see the policy and current bill.

Date: September 15, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Policy Offerings
My house is covered for fire or any other natural distress whuch may happen. Also home furniture and some electric appliances also covered.


Date: September 14, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
dwellings are covered as well as loss of use that can cover some living expenses. Dwellings can include all aspects of the home from the foundation to the roof


Date: September 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
My home policy offers protections on the actual structure (against damage and fire), the possessions in the condo (electronics, furniture, etc) and a small amount for bodily injury if someone gets hurt on my property.


Date: September 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
The interaction or communication is not good. If we ask any query they respond very late or in a vague manner

Date: September 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
The truth is that I do not know the premium form another companies here and this is the first time I pay this kind of insurance

Date: September 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the app, I have not used so much but the time I had to use it, it worked for me.

Date: September 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Well the company is really unique and easy to use and it has all the features of the normal website

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I am indifferent to my insurance due to the fact that I have not had to use them yet. I know that the signup process was simple and we did not have any problems when setting up the account.

Date: August 30, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
This covers the house and its structures


Date: August 27, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
Well the premium was somewhat high when compared with other sites

Date: August 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy covers a variety of damages from events. Damages from disasters such as earthquakes, floods, fires are covered.


Date: August 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
It can be relatively simple and not very interactive. Only limited data can be shown on the website and most transactions have to take place with phone calls or additional interaction not on the website

Date: August 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
The insurance premium is not the cheapest premium overall but it is the cheapest payment for a somewhat reputable company. This policy also covers all of the items needed and required.

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I don't like that I receive so many advertisement emails when I already have all of the services that I need. It's a lot of spam to receive.

Date: August 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The insurance company currently only allows you to make payments on their website for home insurance, but does not provide any detail on your insurance info. It also does not allow you to make claims via the website for home insurance. Their website is restricted to car insurance at the moment.

Date: August 22, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The company has no interaction. They once declined a flooring claim that I had once my tiles in my kitchen started popping up.

Date: August 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
customer service is fast, efficient, and reliable.

Date: August 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
The interactions and communications I have had with them in the past have all been professional and positive as well as informative and efficient. Overall good experiences and quality customer service.

Date: August 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Really this point should be highlighted towards the company as the staff were really experienced and impressive too

Date: August 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I had to call regarding payment information and was given wrong information. It is difficult to find the person one needs to talk with and online information geared toward new sales and auto.

Date: August 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
My premium is lower than other company's I got quotes from because I was able to bundle it with my car insurance.

Date: August 12, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.

Date: August 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
we get information easily always.

Date: August 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
The time that I had to use it worked really good for me, and it was just for making a consult above electrical wiring.

Date: August 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Pays for damages in structures, garages, bedrooms, bathrooms, plumbing, electrical wiring, etc.


Date: August 08, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Premium
Have been with this company for a long time so have an extremely great rate, it would likely cost 2x the amount elsewhere.

Date: August 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Difficult to find the Homeowner page for current policyholders

Date: August 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
We have no experience with Mercury's customer service at this point as we have not had to file any home insurance claims. We purchased our insurance coverage through an outside broker, via email.

Date: August 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
I like the communication at the company because they send me information about everything. This could include new products / services , information about my plan, changes, and more.

Date: August 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
so far I have not had to have any claims or interactions on the homeowner's insurance which is positive. I can't complain about the company as I have had nothing but positive experiences with them in the past.

Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that they are respectful with their clients and that they have enough patience to visit more leafs

Date: August 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The email response takes too long, the will day longer than the 48 hour response time. The phone is the best way to communicate, there is almost never a wait. They need to add a chat service for minor requests.

Date: August 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I think it is stable and good as the other companies

Date: August 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is not very informative, there is nothing stating on your personal profile what is covered. if you want information you have to call. Even when you call the insurance company is very uninformative.

Date: August 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I haven't engaged in a serious comparison with other companies. My auto insurer has sent me some information but I have not yet followed up on it

Date: August 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium is the lowest cost for the coverage that I can find. I checked over six other companies' premiums and Mercury was by far the best rate. Good rates for a reputable company equals sales

Date: August 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
My insurance dealings have been through email with a broker. The email responses have been relatively slow and needed follow up in order to gain responses to requests for changes in insurance policies or renewals. Constant email follow up is required with this broker to make sure she gets me the responses I need.

Date: August 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
The communication is top notch, they will provide updates and communicate any changes that need to be made.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
When I did the comparison while I was shopping for Home insurance Mercury was not the cheapest company but I get to have a single point of contact when filing a claim.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of god" and flood damage.


Date: July 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
They are polite on the phone. However, sometimes they do not give me the answers I need at that time.

Date: July 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I like the ease of accessing my policy information and amount due. I also like the ability to pay the bill via the site's app.

Date: July 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is efficient. They are not the friendliest people and the only real way to connect with them is the phone. There is currently no chat service available. Email takes too long to respond.

Date: July 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I have no dislike because everything is on the website. I can make a premium payment, I can request quotes, I can ask questions.

Date: June 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Policy Offerings
The home insurance includes coverage for the dwelling, additional structures, personal property, loss of use, personal liability, and medical payments all within confined maximum amounts. We also have the following optional coverage: credit card, personal injury, additional replacement cost, water backup and sump discharge or overflow, business property increased limits on and off property, loss assessment coverage, limited fungi coverage, and identity fraud coverage.


Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The customer service is great. The company is based in my state, so I have the ability to call during normal business hours.

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
It's easy and quick to operate, so you discover what the fast sea is

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
The company seems to be much decentralized and sometimes I have been given a number online that is for a branch that is in another state and they are unable to redirect. Once I mailed documents to an address I was given in an email from the company and my documents were returned as undeliverable.

Date: May 12, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I like that they are respectful of their clients and their communications never fail

Date: May 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
Clothes, hotel reimbursement, all contents, our shed and all our belongings and medical payments


Date: May 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
The customer service is too slow and not communicating properly for any of our queries or grievances.

Date: March 13, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
The price of the coverage is pretty good considering there are lots of things that they don't cover. I wouldn't mind paying more if more was covered.

Date: March 09, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The company's mobile application is user friendly and easy to load. But the grievance handling or customer service section is not fast and good

Date: February 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
There is not a mobile app, you can access the site on your mobile device. This site is responsive so it will render on a tablet or phone. The layout is fine, not enough features to make it worth using mobile technology.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like the website because it is clear, easy to navigate, and free from third party advertisements that would take up the page non relevant content

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service