Top California Homeowners Insurance Companies Ranked By Customer Reviews

See who are the best California homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.

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California Homeowners Insurance Company Ratings

Company Customer Service Premium Communications Website/App Policy Offerings
State Farm
Mercury
Allstate
Liberty Mutual
GEICO
Nationwide
Progressive
Stillwater insurance Group
Farmer's Insurance
USAA
Travelers
American Family Insurance
Safeco
Century National
Esurance
21st Century Home Insurance
AIG
Lemonade Home Insurance
AAA
National General
Independent Solutions United Insurance
Fremont home insurance
Allied Insurance
MetLife
Crum & Forster Insurance
The Hartford
American Strategic Insurance

Recent Homeowners Insurance Reviews | Share Your Review


State Farm Home Insurance Reviews

Date: December 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My insurance covers the house, my couch, my kitchenware, my tv, my furniture, my electronics / my fence outside.


Date: December 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like the communication because their helpdesk is available for any given reason. The insurance company is worthwhile for a lot of good reasons.

Date: December 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The house, fence, and shed are covered in the home policy. It offers fire and water damage coverage. It also covers home accidents.


Date: December 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premium is relatively low compared to a lot of other insurance companies on the market. That is worthwhile and people want to make that service worthwhile for a good reason.

Date: December 17, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that someone is always there to answer my questions. I can call and either get the owner of State farm or someone who knows their stuff. It's quite good.

Date: December 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
Through my company, I receive a good discount on the premium I pay for home insurance, as opposed to others I know living in a similar home in a similar area.

Date: December 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
It covers the structure, the outbuildings, accidents, and contents. Coverage is also give to pay for rent if I am displaced from my home.


Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
They have answered all my questions , either in the office or on the phone . They are also prompt with sending all our policy info .

Date: October 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I haven't had any contact with my insurance company because I have not had a claim. I did stop by an office that I was passing by to pick up a calendar.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Customer service is horrid. They are one of the very few companies that will insure our home and they know it. We are dealing with them because we have to not because we want to. Not a good experience at all.

Date: October 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
I carry a replacement cost policy that includes replacement cost on my personal belongings as well. The policy includes water back up and sump pump coverage, identify theft, mechanical breakdown, service line coverage, scheduled jewelry coverage, additional coverage for other structures along with 70% of Coverage A for my personal belongings - coverage C.


Date: October 01, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
I believe the main things that are covered are any damage to the house such as fire, tornado or other natural disasters


Date: September 30, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
I have had 3 experiences and the staff have been very attentive and respectful and without forgetting the agility they have when solving the problem

Date: September 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
The premium is competitive in comparison to competitors in general but my rates are a little higher due the city I live in but the coverages provides are worth the additional premium.

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It is average in looks and layout , you could get some info. But when it comes to major issues , i think calling your agents office is still best ,

Date: September 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
State farm covers most major issues . The land vs home value is 80/20 . You do have to get sepearte riders for flood and or basement protecton


Date: September 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
The website is easy to access and navigate along with doing changes is simple. The mobile app is easy to pull up and pull id cards.

Date: September 23, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
In not sure about any other company because i have not used other companies to compare them to.

Date: September 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
I don't know how much communication I'm supposed to have with them. This seems like a decent amount.

Date: September 23, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Premium
I am not in charge, my wife manages it, but I don't like the price even though I don't have a comparison

Date: September 20, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
We've shopped around and a lot of companies will say they can get us a better premium but then when we run the actual numbers it comes out the same. We chose this one because it was connected with the bank that gave us our home loan and so we were able to get a small referral discount

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The communication between myself and my insurance company is really good. They send out great communication reminders about my policy and when premiums are due and when any changes are going to be made.

Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
covers any damage that the house has on the walls and bathrooms and floors


Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Just about anything that could go wrong with my house is covered. From water damage to appliances causing damage to the home by malfunctioning. Additionally I am covered under my home policy for anyone that sustains injury on my property.


Date: September 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
The only dislike I have is the ability to make a payment seems difficult at times. I wish there was an option to make a payment early even if you are set up on auto pay.

Date: September 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Compared to other insurance companies I am paying a high amount for what is covered, due to paying through my escrow account it is harder to change coverage. As much as I would like to I pay the high amount due to the trouble that it would be to change. I also have German Shepards which make coverage difficult.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Since the house is still under insurance with State Farm (we prepaid for a Year), we cannot change it. USAA is not all pushy when it comes to sales. State Farm is a whole other story. They want you to buy everything, where USAA interviews you to see exactly what kind of policy you need.

Date: September 08, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
State Farm's customer service is unmatched. They are available 24 hours a day and their staff is extremely knowledgeable. I enjoy being able to deal with my local agent that I used to live near. I have established a relationship with her office and now that I am not local they are able to conduct business via phone and the internet rather than force me to seek out another agent.

Date: September 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The website has everything I need but could be laid out better. I wish that it had an e-mail or chat option for getting assistance instead of just a phone number.

Date: September 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
my policy is excellent for the same price I have was in another insurance company that only covered damage to the walls of the house

Date: September 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
Simple interface, easy to pay on the app, insurance cards loaded right on my phone. Can start a claim right there. Can request roadside assistance.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I've not really used the mobile app. Every once in a while I'll log in to make sure that our payment has gone through or is scheduled to go through but our payments go through automatically so I don't ever have to use it that often. When I do use it I find is self-explanatory and easy to use. No complaints.

Date: September 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
Premium was actually lowest that we reviewed when we bought the condo. I review it every three years, and am totally satisfied with it

Date: September 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I like the customer service because there is always someone to talk to and there is never a long hold time.

Date: August 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The company's website is difficult to navigate around. I can't find very much information about my home policy and what is covered. I don't quite understand all of the small print anyway. I have only tried to utilize the site a few times because nothing ever changes on the site.

Date: August 31, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
Even without the bundling discount the price was comparable to other reputable companies. With the bundled policy it was cheaper.

Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I think State Farm's premium is a little more pricey than some other firms, however the level of customer service and their responsiveness to claims being filed is well worth the extra out of pocket expense. the last thing you want is blowback when you're facing a crisis.

Date: August 28, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
It's good. Having a local, permanent agent is a huge plus. The yearly checkup meeting is appreciated and the birthday and Christmas cards are nice.

Date: August 28, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The person who set up my coverage was not very helpful, but I'm not sure if he was with the company or a third party. The only other time I used customer service was to call about the added fee for the railing. Customer service was prompt and explained the fee to me easily.

Date: August 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I like the fact that I can select methods to pay them, whether is be monthly, quarterly., semi-annually, or one lump sum payment

Date: August 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
We had to make a claim for a new roof and it was easy to get a hold of someone and fill out the claim online and they talked us through what we needed to submit, the only thing I didn't like was the company was not clear on how we would get reimbursed for our payment to the contractor.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Everything has been fine with one exception. I had to ask three times for the mailing address on my auto policy to be changed when I moved.

Date: August 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
they cover most things that are required by the association, and a few others as well. pretty much satisfied with them.


Date: August 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that I can pay my bill, start a claim, check on the existence of a claim, see past closed claims and make changes to my coverage. I'm

Date: August 09, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Every time I have called, they are polite and attentive and everything was taken care of right away.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My house, two sheds, personal property, loss of use, personal liability, and payments to others. It does include hurricane coverage. It does not include flooding.


Date: August 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
My mother takes care of the payments on our joint owned home. We are switching our homeowners insurance to USAA, since my car insurance is there too - additional discounts. And USAA takes VERY good care of military life.

Date: August 07, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
The premium was much lower than the other quotes I got. Most were over $1,000.00. The only thing I did not like has they added a fee for not having a railing on my porch after I already started the insurance. They also have a really high fee for split payments, $7.00 per an installment payment.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I prefer USAA, their premiums are generally the same price as State Farm, but the customer service cannot be beat. USAA will stay on the phone with you until you understand exactly what you are getting and what you are paying for.

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
They are always a phone call away , ether the office during business hours, or 1-800 number for the other times you need them .

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
They do not interact. I can never get ahold of a real person. I do not get contacted for policy renewals just a policy letter. There are no discounts. Every time I talk to an actual person they are snotty.

Date: August 01, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
Full policy details are available and very clearly presented on the website. The mobile app adds no value and is too large. Just use a browser.

Date: July 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I have no idea what other companies charge or what other premiums look like. This is my first house.

Date: July 30, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
the page has a great design that everything can be achieved in a quick way and the application has a very fast speed

Date: July 29, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
What I like most is that in case of any change and some report is the company that follows the process and are always pending until the end of the process

Date: July 28, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Customer Service
I do not know much about my insurance company's customer service because I have not have any interaction with them in many years. I did stop by a office that I was just passing by to get a free calendar.

Date: July 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
The homeowner's insurance is still under my mother's name. She called many times and could not get a hold of her agent. Then the agent kept pushing for my mother to get MORE insurance and pay more. We are finished with State Farm after the policy expires.

Date: July 26, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
Total loss is covered, electrical, maintenance, flood, fire, storms, tree branches


Date: June 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Every time I have had to deal with customer service at my current insurance agent's office, I have had a great experience. There have never been any delays in receiving responses to my questions. The staff is always friendly and willing to assist.

Date: June 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Seeing that I've never filed a claim, I have no idea how the customer support is, but based on having auto insurance from them, I can attest that it is comparable to most other services.

Date: May 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Covered items include replacing or repairing the structure, contents such as furniture, electronics and jewelry. This can be by damage or theft. It also covers items that might be stolen from my car. It also covers accidents that happen on my property.


Date: May 11, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is always friendly and easy to get ahold of. They offer quick and accurate response to all of my questions and concerns.

Date: May 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I'm not sure about my premium cost as it compares to other companies. I've had the same coverage for 20 years and I haven't taken the time to research other rcompany's prices.

Date: May 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My insurance company is very forthcoming with all communication related to my home insurance policy. They keep you informed of their actions on your behalf every step of the way. I am extremely pleased with the level of communication they provide.

Date: May 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I thoroughly like the app. It makes it easy to file a claim, check the status of a claim, as well as upload any necessary documents to authorize and support my claim.

Date: March 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
they have been nothing but professional in all correspondence I have received in the mail

Date: March 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
State farm does go above and beyond , I have had other insurance in the past . But woth state farm they are very nice , more small town feel . Thye take care of everything. I was hit by a car , and i had someone call and handle every single thing . Then called with a update .

Date: January 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The things covered in the home are jewelry, electronics; such as computers, televisions, stereos, artwork that may be of value,


Date: January 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Natural disasters except for flooding and tsunami. fire coverage, wind damage coverage, all home dwellings and we have a rider policy for all high dollar value items in our home.


Date: November 19, 2017    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
State Farm offers a host of discounts* for everything from multiple-line policies to everyday safety items. Plus, State Farm policyholders may be able to take advantage of special offers on home automation and monitoring systems — a smart way to save money and help monitor and control your residence.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I seem to agree that I have a fair premium compared to other insurance companies. I currently have my vehicle through another agency and I checked to see what my house would be and the price was much higher. That price was even after bundling discounts were applied.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have not had any interaction except and when I get my monthly bills. I do not feel like I need any additional interaction.

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
We've always been able to get a hold of a live person in a reasonable amount of time. The only thing I didn't like was one time we would talk to one person and they would say one thing the next time we called we would talk to another person and they would say a different thing

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I dislike that I can't access information about my home insurance on the mobile app. I can access the bundled services I receive but am unable to see what I pay for my insurance through my escrow account.

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
State farm is great because there is always a specialist available when I need one. Everyone there is always friendly


Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have never had to deal with customer service at all

Mercury Home Insurance Reviews

Date: October 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
The customer service is easy to work with and I do not feel they are trying to screw me over when I need to file a claim.

Date: October 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The insurance premium is less compared to mant other competitors. Also this company has more options or riders available

Date: October 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.

Date: October 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
The only experience that I have had so far was during the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.

Date: October 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.

Date: October 01, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
The premium was the lowest I could get when searching among multiple companies. I was happy to find the coverage.

Date: September 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
All the communication will be sent to my mobile and email whenever required

Date: September 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that I can access it 24 hours a day. However, it is slow sometimes. It also crashes and freezes sometimes.

Date: September 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
we have no problem for 8 years. they did everything well.

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I am glad I can reach them 24 hours a day. However, it sometimes takes a long time to get someone on the line.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
This seems to be the standard coverage, although I haven't compared line by line to other insurance companies, but Mercury offered the plan for the lowest cost.

Date: September 19, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
Customer service is not that great. I feel like they tell you what you want to hear most of the time. Especially just to get your business.

Date: September 19, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
I like the Mercury customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.

Date: September 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It is easy to use, it is easy to log on, and extremely easy to see the policy and current bill.

Date: September 15, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Policy Offerings
My house is covered for fire or any other natural distress whuch may happen. Also home furniture and some electric appliances also covered.


Date: September 14, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
dwellings are covered as well as loss of use that can cover some living expenses. Dwellings can include all aspects of the home from the foundation to the roof


Date: September 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
My home policy offers protections on the actual structure (against damage and fire), the possessions in the condo (electronics, furniture, etc) and a small amount for bodily injury if someone gets hurt on my property.


Date: September 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
The interaction or communication is not good. If we ask any query they respond very late or in a vague manner

Date: September 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
The truth is that I do not know the premium form another companies here and this is the first time I pay this kind of insurance

Date: September 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the app, I have not used so much but the time I had to use it, it worked for me.

Date: September 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Well the company is really unique and easy to use and it has all the features of the normal website

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I am indifferent to my insurance due to the fact that I have not had to use them yet. I know that the signup process was simple and we did not have any problems when setting up the account.

Date: August 30, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
This covers the house and its structures


Date: August 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance policy covers a variety of damages from events. Damages from disasters such as earthquakes, floods, fires are covered.


Date: August 27, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
Well the premium was somewhat high when compared with other sites

Date: August 27, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
It can be relatively simple and not very interactive. Only limited data can be shown on the website and most transactions have to take place with phone calls or additional interaction not on the website

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I don't like that I receive so many advertisement emails when I already have all of the services that I need. It's a lot of spam to receive.

Date: August 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
The insurance premium is not the cheapest premium overall but it is the cheapest payment for a somewhat reputable company. This policy also covers all of the items needed and required.

Date: August 23, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The insurance company currently only allows you to make payments on their website for home insurance, but does not provide any detail on your insurance info. It also does not allow you to make claims via the website for home insurance. Their website is restricted to car insurance at the moment.

Date: August 22, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The company has no interaction. They once declined a flooring claim that I had once my tiles in my kitchen started popping up.

Date: August 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
customer service is fast, efficient, and reliable.

Date: August 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
The interactions and communications I have had with them in the past have all been professional and positive as well as informative and efficient. Overall good experiences and quality customer service.

Date: August 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Really this point should be highlighted towards the company as the staff were really experienced and impressive too

Date: August 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I had to call regarding payment information and was given wrong information. It is difficult to find the person one needs to talk with and online information geared toward new sales and auto.

Date: August 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
My premium is lower than other company's I got quotes from because I was able to bundle it with my car insurance.

Date: August 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
we get information easily always.

Date: August 12, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.

Date: August 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
The time that I had to use it worked really good for me, and it was just for making a consult above electrical wiring.

Date: August 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Pays for damages in structures, garages, bedrooms, bathrooms, plumbing, electrical wiring, etc.


Date: August 08, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Premium
Have been with this company for a long time so have an extremely great rate, it would likely cost 2x the amount elsewhere.

Date: August 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
We have no experience with Mercury's customer service at this point as we have not had to file any home insurance claims. We purchased our insurance coverage through an outside broker, via email.

Date: August 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Difficult to find the Homeowner page for current policyholders

Date: August 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
so far I have not had to have any claims or interactions on the homeowner's insurance which is positive. I can't complain about the company as I have had nothing but positive experiences with them in the past.

Date: August 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
I like the communication at the company because they send me information about everything. This could include new products / services , information about my plan, changes, and more.

Date: August 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
The email response takes too long, the will day longer than the 48 hour response time. The phone is the best way to communicate, there is almost never a wait. They need to add a chat service for minor requests.

Date: August 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I think it is stable and good as the other companies

Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I like that they are respectful with their clients and that they have enough patience to visit more leafs

Date: August 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is not very informative, there is nothing stating on your personal profile what is covered. if you want information you have to call. Even when you call the insurance company is very uninformative.

Date: August 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium is the lowest cost for the coverage that I can find. I checked over six other companies' premiums and Mercury was by far the best rate. Good rates for a reputable company equals sales

Date: August 02, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
My insurance dealings have been through email with a broker. The email responses have been relatively slow and needed follow up in order to gain responses to requests for changes in insurance policies or renewals. Constant email follow up is required with this broker to make sure she gets me the responses I need.

Date: August 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I haven't engaged in a serious comparison with other companies. My auto insurer has sent me some information but I have not yet followed up on it

Date: August 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
The communication is top notch, they will provide updates and communicate any changes that need to be made.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
When I did the comparison while I was shopping for Home insurance Mercury was not the cheapest company but I get to have a single point of contact when filing a claim.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of god" and flood damage.


Date: July 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I like the ease of accessing my policy information and amount due. I also like the ability to pay the bill via the site's app.

Date: July 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
They are polite on the phone. However, sometimes they do not give me the answers I need at that time.

Date: July 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is efficient. They are not the friendliest people and the only real way to connect with them is the phone. There is currently no chat service available. Email takes too long to respond.

Date: July 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I have no dislike because everything is on the website. I can make a premium payment, I can request quotes, I can ask questions.

Date: June 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Policy Offerings
The home insurance includes coverage for the dwelling, additional structures, personal property, loss of use, personal liability, and medical payments all within confined maximum amounts. We also have the following optional coverage: credit card, personal injury, additional replacement cost, water backup and sump discharge or overflow, business property increased limits on and off property, loss assessment coverage, limited fungi coverage, and identity fraud coverage.


Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
It's easy and quick to operate, so you discover what the fast sea is

Date: May 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
The company seems to be much decentralized and sometimes I have been given a number online that is for a branch that is in another state and they are unable to redirect. Once I mailed documents to an address I was given in an email from the company and my documents were returned as undeliverable.

Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The customer service is great. The company is based in my state, so I have the ability to call during normal business hours.

Date: May 12, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I like that they are respectful of their clients and their communications never fail

Date: May 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Policy Offerings
Clothes, hotel reimbursement, all contents, our shed and all our belongings and medical payments


Date: May 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
The customer service is too slow and not communicating properly for any of our queries or grievances.

Date: March 13, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
The price of the coverage is pretty good considering there are lots of things that they don't cover. I wouldn't mind paying more if more was covered.

Date: March 09, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The company's mobile application is user friendly and easy to load. But the grievance handling or customer service section is not fast and good

Date: February 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
There is not a mobile app, you can access the site on your mobile device. This site is responsive so it will render on a tablet or phone. The layout is fine, not enough features to make it worth using mobile technology.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like the website because it is clear, easy to navigate, and free from third party advertisements that would take up the page non relevant content

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The only experience that I have had so far was the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.

Date: November 18, 2017    Age: Above 60    Gender: Male    Marital Status: Married

Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.

Date: November 18, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The communication and interaction with the company for me is good. when I called I got a rapid answer.

Allstate Home Insurance Reviews

Date: December 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The insurance company I use has a great app to use. It is very easy to use and understand. Not many steps to do and everything is very clear in it.

Date: December 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
it is very hard to use/navigate I feel is too cramped with info, and don't know how to fix it

Date: December 21, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
Overall the website is easily accessible, however when accessing or viewing claims is a bit confusing. Also, not able to view when claims have been amended.

Date: December 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think compared to a lot of other companies all state comes in pretty cheap, they saved me at least three hundred dollars if not more

Date: December 10, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I really like the fact that any time I need to pay my bill I can log on easily and pay or I can also print out all of my documents and ID cards if necessary from the website

Date: December 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
It covers my home, the other structures on my property such as my garage and shed, my personal property, and also liability.


Date: November 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
It is easy to get in contact with customer service if I have questions or need to put in a claim.

Date: November 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Allstate's app is very user friendly. Their app includes the DriveWise feature where it helps track our driving to allow for additional discounts on our car insurance.

Date: October 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
i love the level of communication that we have with our company. each time we call all of our answers get i need

Date: October 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
The communication could be faster but at the end of the day I get my questions answered and I do not have to suffer for very long with whatever problem I'm having.

Date: September 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
I have not shopped around for premiums in many years, but my thinking is that one can always save money. However, I imagine that since I have been with company for many many years, that my rate is good.

Date: September 24, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
The website is intuitive and allows me to view policy details, print documentation, and pay my bill every month.

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The communication by Allstate is always perfect. Allstate has timely communications and efficient message delivery systems.

Date: September 22, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
I don't use the app. I find the website much easier to use. The website has never given me any problems. It's easy to navigate and I can find what I need in a timely manner.

Date: September 21, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
After looking up and researching many, many, many companies, I realized what I am paying now is as good as it gets. Plus, the mobile app is awesome.

Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is great. They have a 24-hour window I can call. I can get help any time I want. It's very easy to contact them, and they are easy to talk to.

Date: September 19, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
WHAT I DISLIKE ABOUT THE INTERACTION IS THAT THEY ARE CLOSED ON SUNDAYS

Date: September 19, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
i think that our premium is a little higher than most but we like the coverage and the agent

Date: September 18, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
Compared to other coverage, it's on the cheaper side with a lower deductible. I did comparison's with other companies such as Farmers, but All State has been found to be cheaper. I can always rely on them.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
it take to long to log in and when i do it makes me look in several placed to find the information that i need

Date: September 17, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
I'm satisfied with my premium. I don't expect to use my home insurance too much, but when I do, I know I can rely on them to be there for me. I am very thankful for All-State.

Date: September 14, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
I love how they are great with communication. If I email them, they are very quick to respond and I like that because it is awful when you deal with a company that doesn't communicate with you very well.

Date: September 12, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
I have just bought the home, so at the moment it is covering any previous existing problems that the home had that the owner did not mention. Such as a broken pool heater we are dealing with right now.


Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I like their interaction and communication service we can call them or chat online I have online account as well

Date: September 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is easy to use. I can go to the website and make any claims. Also, they have a 24-hour hotline that I can call whenever I need assistance. I feel safe.

Date: September 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
They are very good. I haven't had a bad experience with them yet. They are very helpful and considerate. They understand making a claim can be very stressful and they make me feel at ease.

Date: September 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I like how if I submit a claim on my app and it is during business hours, they are quick to call me to let me know the status of my claim. They are also great for calling and letting you know when your payment is due.

Date: September 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I used to be with Nationwide insurance for a long time until I switched to Allstate. I am more satisfied with Allstate because I don't feel like I'm being cheated or getting the bare minimum for what I'm paying.

Date: September 06, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
If I was to have a house fire, someone could come and steal my personal belongings, tornado, an earthquake. The whole earth, fire, and wind would be covered under my premium.


Date: September 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I didn't like how long I had to wait on hold for the customer service, but that is with any company. I do know they also allow customer service to be done by email, so that is convenient.

Date: September 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I love the app! I am able to do anything on it when it comes to paying my bill or submitting a claim or changing my policy.

Date: September 02, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
THE CUSTOMER SERVICE IS GOOD AND THEY GET BACK TO YOU ON TIME ALL THE TIME AND VERYFRIENDLY NOLONG WAITS TOSPEAK TO A REPRESENTATIVE

Date: August 25, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Website/App
I like that I can conduct all possible business online and don't need to contact my rep unless there's a problem with the website.

Date: August 24, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Accidental damage, rebuild if needed and replacement locks, doors windows as well as any structural damage and any damage to possessions as well., accidental, replacemant with equivalent model


Date: August 16, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
they are very good because they give us car insurance and home insurance together and we save a lot of money

Date: August 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
They are all pretty much the same and all offer similar coverage, a lot are underwritten by the same insurance comapnies anyway even if they have a different name.

Date: August 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I have known my insurance agent for many many years, and he is always nice and attentive to my needs and any modifications I must make.

Date: August 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I've only had to deal with a person for customer service once, and she was extremely polite and efficient and solved quite a few problems for me before I had to ask.

Date: August 08, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Policy Offerings
they cover 50 percent and we have to pay 50 percent at the start. after they cover more than 50 percent


Date: August 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
our roof, foundation, major damage. liability if anyone is hurt on our property storm damage damage by other people to our property b


Date: August 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium is quite affordable and friendly in terms of paying considering the extensive cover the company offers.

Date: August 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I never need to communicate with anyone right now - I just use the website. On the one occasion, I did need to, she was extremely polite and efficient.

Date: August 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I used to had another insurance but they charge me so much and also every other month they increase their prices.

Date: August 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I THINK ALL STATE HAS THE BEST COVERAGE FOR HOME

Date: August 02, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
they have 24 hours customer service we can call them anytime any where and they are very helpful

Date: July 29, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
MY INSURANCE COVERS, FLOOD DAMAGE, FIRE, BREAK INS, LOST,


Date: July 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service is very good with All-State. They have a 24-hour line that I can call. If I ever need assistance, they are usually able to help me on the same day. I'm very happy with the customer service.

Date: July 26, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
The mobile app is user-friendly. I can get information without having to talk to someone. One click and I can pay, how easy is that

Date: June 16, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
I know my premium is extremely low compared to comparable policies, so I'm thankful for that.

Date: June 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I like the website because I can navigate through my coverage pretty easily. It is very intuitive and user-friendly. If I need to make a claim, I can use the website or an app and someone will be there to help me.

Date: June 06, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
My insurance policy covers any natural disasters, such as earthquakes, fires, etc. It doesn't cover minimal things like structures that aren't attached to the house.


Date: May 31, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
The company's website is fully functional and accessible all the time. I visit the website any time I want

Date: May 25, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
I AM VERY SATISFIED WITH THE MOBILE APP IT IS USER FRIENDLY AND VERY EASY TO USE

Date: May 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
i think that this company has great customer service. our agent is always ready to help any time we need it

Date: March 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I rarely interact with them, but when I need to, they are polite and courteous. Also, they are very easy to reach for retrieving documentation, etc.

Date: December 26, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
Had no real dealings with them or any issues so can not really comment the policy was easy to set up and have had no dealings with them since.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
The few times I had to talk to a customer service representative, they have always been courteous, understanding, professional, well informed, good listening skills, they seemed to care about me.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
My insurance cover includes fires, accidents and any natural calamities like floods and landslides.


Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service at Allstate is very good. When I call they are responsive to my calls and I have always been satisfied with their customer service.

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
The few times I had to interact with representatives from the Allstate Insurance Company, everyone has always been professional, friendly, kind, they made me smile, they also made me laugh, they also took care of my issues in a quick manner

Date: November 18, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I feel like my premium could be much cheaper and that is the only downfall. Due to me having an older house, it really makes it hard for me to have a cheaper rate.

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Interacting with the company is very easy. My All-State rep has a number that I can text, so if I don't feel like talking to someone or if I have a low urgent request, I can just text him. Not many companies offer that. I have a good relationship with my All-State rep.

Liberty Mutual Home Insurance Reviews

Date: December 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
Our policy covers us against fire damage. It does not cover earthquakes.


Date: December 12, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
Coverage includes household furnishings, decks, pergolas, balconies, electronics, medical expenses for residents and guests (including if pet caused), electronics, items in detached garage, hail and wind damage, and water damage from non-natural disasters.


Date: October 21, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
Never had any issues with communications whether through email or phone conversations.

Date: October 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Customer service is generally good. When we had hail damage, an adjustor was sent out within 48 hours.

Date: October 02, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I like their customer service because most of the times I have called they are prompt to get to me to a real service representative instead of an automated message. the service reps are knowledgeable and have good demeanor whenever I talk to them.

Date: October 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
Premium rate is moderate compared to others. It could be much better in the future.

Date: September 27, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
It is really easy to use the app. You just log in and there are many tabs for different things you may want. For example to look at your coverage, to pay a bill, to contact them etc.

Date: September 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The company provides the coverage that I need to secure my home properly.


Date: September 21, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
I am covered against most damage to my house, along with my personal belongings inside of it. I also carry liability for accidents that might occur on my property.


Date: September 16, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
The app is very easy to use and understand the information they provide. The use of ease is very important.

Date: September 16, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I don't usually receive too many emails or calls from my insurance company. most of the interactions I've had with them were mostly due to me trying to get additional information from them. it would be helpful if they emailed me once in a while to provide me with updates relating to my policy or other pertinent information.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
my coverage involves basic dwelling, structural damage, loss of use and personal property damage. in addition to these basic coverage items, my insurance also covers. valuables and inflation coverage. I also have discounts since I bundled my auto insurance with the same company.


Date: September 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The representatives are very polite and helpful. They will talk to you as long as you need to make changes, figure out the best rate, etc. I'm never on hold for more than a minute or two.

Date: September 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My policy covers loss of the dwelling and its contents for anything except flooding. It covers 30 days of living somewhere else while my property is not habitable. There is also liability coverage.


Date: September 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I have been pleased with everything except for the claims process. I made a claim and had it settled electronically without ever talking to a person. Other than that, everything has been great.

Date: September 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I have compared my premium with other companies several times over the years. This company has always been lower. It gives me good discounts.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
When we bought our house we shopped around with a ton of different companies and this was by far the least expensive for the same amount of coverage. Even with a few dollar increases after our first year, it is still cheaper.

Date: August 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
The site is very easy to navigate. I can see all the details of all my policies and click on them easily. I can make changes right on the site. The phone number is listed easy to see for if I have trouble.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My company sends a minimum of mailers, ads, emails, etc. which I appreciate. They do not call unless there is a problem and they send a yearly customer service survey which I appreciate. They seem genuinely focused on providing good customer service.

Date: August 16, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
Based on quotes I have received and research I have completed my premium appears to be average. I have spoken with friends and family and they pay similar amounts in terms of coverage, etc. I feel that I am receiving a fair price.

Date: August 15, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I appreciate that I can access the website easily and view my policy documents and billing information quickly. I am less pleased with the mobile version of the website as it has very little functionality. I also wish it was easier to view new coverage quotes and calculate new premiums, etc.

Date: August 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think the premium is a good deal when compared to other insurance providers.

Date: August 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I have had little contact with my insurer as I never have filed a homeowners claim.

Date: August 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Customer service is comparatively less when compared to others. But the services related to customers are improving.

Date: August 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Anytime we call with a question they are very knowledgeable and make sure we understand everything about our policy.

Date: August 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I've seen much more expensive packages than my current agreement. My coverage is just as good as many others on the market but at a fraction of the cost.

Date: July 31, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
the website is very up to data to other websites, but the app for smartphone - android or IOS - is outdated and looks like it is just a website built for a phone rather than a real application. the app is very slow to load and is not very reactive to touch. furthermore, the application takes a lot of time to load relevant information and the security of the app looks questionable.

Date: July 30, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
it’s not quite as rock-solid as our other top picks. The customer services can be better.

Date: July 29, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Policy Offerings
it has a slightly lower A rating from A.M. This is still an ‘Excellent’ financial score


Date: July 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The company's customer service is wonderful! We had an issue with our mortgage company paying them our home insurance portion and we call them and they said they sent the check so it was not their problem. We called our insurance and they contacted mortgage company on a three-way call and got it all straightened out.

Date: July 26, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I think that the price of the premium is fair when I compare it to other companies. there are saving involved in the insurance since I bundle my auto insurance as well. I like the extra options available for the low price.

Date: May 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
I feel that my premium is too high considering i have been insured with the company for 20 years and have never filed a claim.

Date: May 09, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
The website is mostly good, but there are some unnecessary hoops to jump through when uploading claims material.

Date: May 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
I must say that any time I have had to contact my provider they have been very affable and easy to work with. I have never made a claim but I have needed corrections made, change made, etc. these things have all been easy to complete and the agents I worked with were very nice.

Date: January 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
When I need them, they are always prepared with easily accessible customer service hours. Otherwise, they leave me completely alone.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service was very friendly and easily answered all my questions, anytime I've needed. They are very positive and friendly.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
Communication can be much better in terms of outside members of the company. Interaction in terms of other beneficial services also needs to develop.

Date: November 18, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Our adjustor did a good job communicating what we needed to do in order to get our house repaired.

GEICO Home Insurance Reviews

Date: December 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
There are times that the mobile app freezes, but it really isn't often. Or the app may direct us to call the company when it seems that it is leading us to be able to solve an issue through the app. I would much rather do what I need to go through the app than call.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
What I dislike is the constantly rising premiums which make no sense. They say our area has an increase in crime which is a lie. I hate that when you file a claim the process is tedious and complicated.

Date: September 21, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
I like that it's simple to manage and that it has a lot of colors. I like that it's easy to understand and overall the app runs smoothly without problems.

Date: September 21, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like that the website is available all day and night. I do not like how there is no mobile app despite there being one for their auto insurance branches.

Date: September 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
My premium used to be lower than the other companies but it has risen. The only risen I am sticking with them is I have a discount because they also insure my car. I also get an additional discount because of good driver/few claim.

Date: September 18, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I filed a claim within the last year when I had a leak in my roof cause half of the ceiling in my living room to come crashing down. The customer service was very professional, processed my claim, and got back to me in a very appropriate amount of time. There was no stress involved.

Date: September 17, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
besides the quotes, there hasn't been that much interaction. From what we've had they seem to communicate exactly what they mean and do not beat around the bush,

Date: September 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
I do not like that there is a delay in response. In case of an emergency or payment screw up there is danger of a big mess. The last time my insurance was cancelled for 3 days because of miscommunication when changing my coverage.

Date: September 03, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
I think the premium I pay is pretty fair for the service I have access to. I am comfortable with the premium and think that works well for me and my budget.

Date: September 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I love our company's mobile app. It is very easy to use and it has all of our information readily accessible.

Date: August 27, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I am neutral about this because they offer phone and email communication options. Whenever I do deal with them they are all professional and pleasant.

Date: August 24, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that the website is relatively easy to navigate and use. However, I dislike that it can be very difficult to find the information you are looking for l on the site.

Date: August 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
Our house structure including appliances, loss of use, loss of personal belongings and anything else inside the house. Pets are included as well.


Date: August 22, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Premium
I think other premiums are lower for a slightly less quality of service and internet presence. So I do not mind paying slightly more for a company I know for so long.

Date: August 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Whenever I call my insurance company they have always been courteous and have processes my requests in a satisfactory amount of time. They have also sent me many emails and called me directly to offer the opportunity for better prices and to give me advice on how to package my overall insurance.

Date: August 13, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
I dislike that there are too many agents and sometimes I have to explain the problem several times. I also don't like it when they keep me on hold.

Date: August 10, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
Customer service seem decent. I think it could be better if they offered live chat and not only email or phone support.

Date: August 02, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
There are other insurance companies out there who offer cheaper prices. The reason I haven't switched is just a comfort factor. I am comfortable with Geico and I know they are diligent and reliable. I don't have that relationship with the companies that offer lower premiums. Plus the geico premium isn't as high as many others so I am content with it.

Date: July 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
When you call there are long wait times. When you email there is a 24hr turn around. The last time the rep gave me incorrect information and I got a late fee.

Date: June 15, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Premium
We got multiple quotes from other insurance companies, but since we were able to bundle our home insurance with other insurance, then we got a very large discount.

Date: May 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
At this point, we haven't really had to use the customer service very much, but the couple times we have it is been very quick and helpful in answering any questions or problems we are having.

Date: May 07, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
Costumer service of this company is pretty good, they are friendly and also respectful. I think that this is one of the most important aspects of the company.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Renters insurance covers contents of home, furniture, electronics, clothing it also covers possessions in my car. In case someone get's hurt they will also be covered.


Nationwide Home Insurance Reviews

Date: December 24, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
It has been pleasant so far but I really have not had to use the customer service line really all that much. I've only called just to update the policy and they have always been pleasant.

Date: December 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Everyone I have interacted with has been kind and very helpful. I like that in a company. They make you feel like a valued customer.

Date: November 30, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
When I first downloaded the company's app, it had a lot of glitches and would freeze and stop working. But they have worked the bugs out and it works now.

Date: October 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
They are pretty compravcom to the inaurains i have. Nothing out of the oriordin I feel like others cover vs the insurance I own. Very competitive and economical market for the insurance

Date: September 19, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
They cover the entire cost to replace the home, the contents within are covered, property damage & liability. The cover loss of use and medical payment coverage for injuries on the property.


Date: September 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
They are pretty much the same as other insurance companies with respect to coverage and price. The only difference is I consider mine high, due to the fact of holding 2 other policies besides home insurance with Nationwide, have been a customer for years, and have had no claims.

Date: September 13, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I have not shopped around for a quote in a long time so I am not sure if I could find better coverage or not.

Date: September 10, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have had the same insurance agent for almost a decade, It is easy to call them instead of the 800 number.

Date: September 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Homeowners insurance which covers property damage and a lot of damages to anything around your house or auto on the resistance. Fire accisaccident damages all covered


Date: September 01, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
I would say the same thing, that there is nothing I dislike or feel needs improvement with their customer service group via my interaction or communication received by them. They have always been responsive to my needs in a timely fashion.

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I like the simplicity of logging into the nationwide.com website from my phone or computer. It also allows me to see my coverage as well as my other policies I have with them besides home insurance, which is auto insurance. There is nothing I dislike really about t.

Date: August 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I love being able to speak to the same broker all of the time, the small office seems overworked, but it is nice knowing someone personally and it seems like they care.

Date: July 27, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
It could be more accessible to older users. There's a lot of unknown coverage that is being paid for that doesn't get accounted for when looking at the entire package and paying for a premium.

Date: June 12, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
It is clunky and hard to navigate. I cannot really do much on it, I usually have to log on to the website.

Date: June 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
It is not user friendly and it is hard to understand on a first time usage. Hard to train my parents as well to use it. Easy to get lost quite frequently.

Date: March 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I like the friendliness of the staff that I work wkth. I do not like the language barrier though for it. Sometimes they speak too softly and too hard to understand sometimes as well

Date: January 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
There is nothing I dislike or feel needs improvement with their customer service group. They have always been responsive to my needs in a timely fashion.

Progressive Home Insurance Reviews

Date: December 10, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
We were paying around $1,200 a year for the house and the same amount coverage that we now get for $600. We have also bundled our home and auto and motorcycle so everything is in one place now and that is very nice.

Date: December 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
The premium of my insurance is a little higher than my last coverage but made my auto insurance lower significantly! This has made the cost of living cheaper for me.

Date: December 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The company's website is very modern as has a user-friendly interface. It is easy to navigate and fast to get from one side of the app to another.

Date: November 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I am very pleased with our communication from the insurance company. If we have ever had an issue it has been addressed immediately and they followed up to check on the issue after.

Date: September 17, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They keep me up to date on any changes regarding my policy as well as anything else that could affect me.

Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
They provide full coverage for any mishaps or things being stolen, plus you get to name your own price, ehich -might i add- is rare


Date: September 02, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
It seems to be average for what I wanted out of the coverage. I didn't want to pay too much so I shopped around.

Date: August 13, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
Sometimes the people on the phone, the reps can be super duper rude. Like they don't even really care about the problem you're experiencing or something

Date: August 12, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Sometimes they don't leave a message when they call so I won't know who it is because it's been so long. Orrrr people like Helen are rude

Date: August 08, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
We also use Progressive for our car insurance. Anytime that I have had to make a claim they have been helpful and included me in making decisions.

Date: August 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I don't like that I have to call a 1-800 number to get to an agent. I would love to have an agent in my area that I could sit and talk to face-to-face.

Date: August 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
its easy to navigate. everything has its respected section and there are not billios of ads dhowing up

Date: July 30, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
225,000 total home damage with $5000 deductible. This coverage is for damage due to tornado, rain, hail, fire, theft. It covers all items, inside and out, including items that are not located on our physical property. There is also accident coverage that will cover medical bills if someone where to have an accident on my property.


Date: May 28, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
My premium is lower compared to other companies which is why we still use Progressive Home Advantage. We shopped around three months ago and even though other companies had better coverage, Progressive is in our budget.

Date: March 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
They are ready to assist at a moments notice, anytime I need them. I've had nothing but good service from this company.

Date: November 19, 2017    Age: Above 60    Gender: Female    Marital Status: Married

Premium
Trump is a very good business man. Indeed, most f his companies would likely be successful. I'd be surprised otherwise.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
It's easy to navigate and use, and get information that I need. It's a pretty typical professional website.

Stillwater insurance Group Home Insurance Reviews

Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The customer service representatives are always able to rectify any issues that come up with my account in a polite and timely manner.

Date: September 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
My house is covered for all damages, accidents, injuries, as well as theft.


Date: September 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website is very easy to use and I am able to complete all the things I need to when I sign on.

Date: September 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I dislike that there is no webpage for me to access my account information. It would be nice to have some digital format to interact with, so I could make changes to my policy.

Date: August 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I only receive communication from my insurance company every year when my policy renews. While it is nice to not be bothered incessantly, I also don't feel like anything more than a policy number. Because of this, I don't have any particular loyalty to my insurance company and would not hesitate to leave them if a better offer came along.

Date: August 14, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
I have never had access to any website relating to my home insurance coverage. Therefore, my level of satisfaction is very low.

Date: August 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I did not compare premiums because I receive a discount for lumping together other insurances. The discount seemed sufficient to me when purchasing.

Date: August 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I am currently satisfied with how much my plan cost. However, I have not actually shopped around, therefore I do not know if there are cheaper policies out there.

Date: August 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
I receive all of the proper communication I need in regards to my policy and renewals from the insurance company.

Date: July 24, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Policy Offerings
My policy covers any part of my home from physical damage. Additionally, I have many valuable items that are also covered under the policy.


Date: May 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website and app are both designed for auto insurance policy holders. I do have auto insurance with the company as well, but there is not nearly as complete and functional use for either the website or the app from the home insurance perspective.

Date: May 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My home insurance covers the actual structure of my house, the belongings within my home, and a limited amount of medical-related costs for events that occur within my home.


Date: February 08, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
The premium that was quoted to me and which I ended up selecting was significantly lower than other companies offering comparable coverage.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have never had to use my homeowners insurance. Therefore, my experience with any customer service representatives is non-existant. However, I can say that my company is not very good at advertising how to get in contact with them.

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I have not had to use the company's customer service as of yet. When I was originally searching for and signing up for plans, they were patient and willing to answer my questions, so I appreciated and enjoyed that experience.

Farmer's Insurance Home Insurance Reviews

Date: January 03, 2019    Age: Above 60    Gender: Female    Marital Status: Unmarried

Communication
My insurance company only communicates with me annually, so again, I like my insurance interaction but have little to talk about, payments are made as part of the insurance company and except for annual renewals I do not communicate with my insurance company.

Date: December 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I am very satisfied with customers service and the price of pay

Date: December 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think the premium is fair. Of course, it is expensive, but whenever we have needed a payout, the company has paid quickly and generously with a very smooth customer service tree.

Date: December 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
their customer service is excellent, they are great at following through with promises and always seem to go the extra mile to find me discounts and any other incentive that I may qualify for. They also continuously check in on my to see if I have any questions or concerns about my policy.

Date: September 26, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
While I've only had to file one claim with the company (on my auto policy) they were extremely responsive and allowed me to solve the problem in a manner that was convenient and definitely solved the problem.

Date: September 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I haven't really taken a look, as I always relied on just calling the 1800 number. But, a friend who also has the same says that the website/app is nonexistent and that I am better off just calling.

Date: September 23, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Policy Offerings
Replacement value on fencing, additional coverage for electronics since my husband and I are computer enthusiasts, coverage that includes my Doberman (which is hard to find), 18 months emergency housing, replacement value +20% for dwelling and additional buildings


Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I shopped around, but didn't find any other insurance in the same price range that would offer the same benefits. I have a lot of quirks that require special insurance such as quilts, enthusiast computer parts, and an expensive 'dangerous breed' dog.

Date: August 13, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Communication
I just like that they are more straight to the point and direct. More action and not so much talking about it. I just like to let them know whats up then they take action instead of going through all these unnecessary steps.

Date: June 22, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
My local agent is great. He really provides top-notch service and has no issue with meeting me at work, home or his office depending on what is convenient to me.

Date: June 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Premium
I'm indifferent to it because it seems I am right there along the lines of comparable in premium costs with the other companies. Just have heard some horror stories about some of the other companies denying claims and getting the runaround.

Date: May 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I like when you are not on hold for an extended amount of time. I also like when you are not constantly transferred to different people cause they don't know what they are talking about.

Date: May 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
It can be difficult to navigate at times, but overall it has everything I want to access on a regular basis.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Dwelling, Kitchen including refrigerator, dishwasher, attached microwave, garbage disposal, stove, plumbing, fence, ceiling fans garage door including motor, heater, etc.


USAA Home Insurance Reviews

Date: November 11, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I have checked with another company and mine was offering a better rate.

Date: September 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
When I purchased my home, it was incredibly easy to take care of getting my policy set up and proof of insurance to the lender so that the process was not held up. I am very happy with how easy it was to obtain coverage.

Date: September 20, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
Customer service is outstanding. I can call and get through to an agent right away and don't have to sit on hold. The agents are very friendly and knowledgeable and always have the answers I need.

Date: September 19, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I shopped around and USAA offered me the best premium for the best coverage. Other companies were higher and didn't offer as much coverage.

Date: September 17, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I appreciate the level of attention I receive from USAA. They notify me immediately when anything important comes up, without flooding my inbox for every little thing. Their website offers a user dashboard with message center so I can keep up with any notices.

Date: September 16, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I love that my company doesn't hound me like crazy to add services. They call to make sure that I am satisfied with their services every few months but that is about it. I don't get a lot of unwanted mail or email from them either.

Date: September 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The website's login process is so secure that I have to jump through different hoops every time I want to get online. It is also a bit difficult to navigate and understand what has already been paid and what is unpaid balance.

Date: August 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I haven't had to actually use the policy much, so this is more of a judgment on how easy it was to communicate and interact at the beginning of the policy when we were buying a home and setting it up.

Date: August 04, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
The USAA mobile app is fairly comprehensive. It's quite easy to use and navigate and I can address all of my needs with one app. I use USAA for banking, insurance, savings, and investments so it's wonderful to have access to all of those things with one touch. They also offer multiple layers of security so I know if my phone is lost or stolen no one will be able to access my accounts. I could probably pay less with other companies but USAA makes it so easy that I prefer to bundle everything with them.

Date: July 31, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
I really enjoy USAAs level of customer service. They don't have satellite banks or offices so they do 99% of their business over the phone. They are well-equipped to deal with any situation and I've only ever had cheerful, intelligent, and prompt customer service agents assisting me.

Date: July 31, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
From others that I have compared, I am definitely getting a good value on what I am paying for my amount of insurance coverage on my home.

Date: May 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
Again, I could probably pay less with another company if I really shopped around. USAA is a one-stop shopping experience and I have all of my accounts with them. They've even negotiated on vehicles for me. I pay a fair but not the lowest premium with them but I'm satisfied with the service and their quick response.

Date: November 19, 2017    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
I like that the app makes it very easy to understand my policy. It is very easy to navigate as well. I like that I can make a claim on the app or website and don't have to call my agent,

Travelers Home Insurance Reviews

Date: December 19, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
No problems so far. everyone is polite and knowledgeable. We have our own rep, she's great.

Date: December 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
As I said, they are excellent on the phone. I do wish there was an easier way to send an email for questions, or maybe an online chat. That said hold times on the phone are usually very short.

Date: November 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
They expect a lot and provide little.

Date: September 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website and mobile app are both very easy to use and accessible. I am able to pay my bill, follow up on claims and email my insurance rep for assistance when needed

Date: September 19, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
It is a bundle with my auto policy. But the premium is not a deal. I should have moved to other insurers.

Date: September 11, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
Their response is rather fast. Policies reflected changes quickly. I am satisfied with interactions.

Date: September 02, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
The rates through Travelers were some of the best rates we were able to find. We liked the lower rates but the fact that we were still able to stick with a reputable company with good reviews.

Date: May 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
It is relatively easy to waive some parts (earthquake) in my policy. Customer phone line is relatively easy to use.

Date: December 26, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The Website is nothing special. Not really easy to use or check information. I have never used its mobile app.

Date: December 13, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Communication and interactions have always been pleasant. I have not run into any issues with this insurance company where I was not satisfied with the end result.

Date: November 18, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
Customer service is always top notch. I am able to reach my rep when needed and can reach out to another rep for assistance in the event mine is out on vacation. It's been a great customer service experience.

American Family Insurance Home Insurance Reviews

Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
From what I can tell, it's pretty comparable. I haven't found any other company that compels me to switch to them based on rates/coverages.

Date: October 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I haven't had anything to dislike about their customer service. My agent and her office team have been beyond efficient, knowledgeable, and easy to work with.

Date: September 18, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I love American Family's customer service. They are amazingly quick to respond to inquiries and I can also call up my local representative at any time for assistance. They pull up my account quickly to see my history. It's very handy!

Date: September 08, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Website/App
The website is very easy to use, and the improvements/changes they've made over the years have been great - sometimes those get too involved or tricky, but theirs have only enhanced the experience.

Date: September 04, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Policy Offerings
Medical expense, personal liability, dwelling, dwelling extension, personal property, Back-Up of Sewer and Sump Pump Overflow Coverage Endorsement Coverage B Listed Items, debris removal, outdoor antennas, fire dept service charge...and more.


Date: August 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
Their website is extremely easy to use and is accessible from anywhere. I can find what I need quickly and send a message if I need to and contact a representative that way.

Date: August 04, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
Same as above. They help me immediately when I need them. I can call or email through the website. I have a local rep, but I can also contact the national reps at any time.

Date: June 01, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Policy Offerings
My home insurance policy covers my entire property from storm damage. It includes my roof and basement - coverage from trees falling and flooding. It also covers my entire home from fire and robbery.


Date: March 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
They are easily accessible via phone and email, and return messages quickly. I haven't had any reason to dislike them or their service.

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I honestly haven't compared my premium to other companies. I have been with them for 6 years and the only change I've made is to my deductible.

Safeco Home Insurance Reviews

Date: September 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
When we set up the policy they were friendly and easy to deal with. Every year we get the renewal on time and it is taken out of an escrow account. Easiest experience ever.

Date: September 05, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
The premium for the coverage they're offering me is pretty decent. I believe that they are cheaper than other companies out there.

Date: August 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
We shopped around, even tried to bundle with our car insurance and we get the most amount of coverage for the lowest premium through Safeco.

Date: August 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
They mail us the renewal every year and don't ever send extra paperwork or advertisements for higher coverage.

Date: August 26, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
I really like their willingness to work with me. They seem keen to help me out with whatever I need concerning my home. I would recommend them to any homeowner.

Date: August 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
I have been lucky enough to never have to use the site. We set out a policy up and never have made changes or claims.

Date: January 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I like that the send me mail, and emails. They keep me updated about any policy changes and records concerning claims that I've made and what not.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I really like their customer service. They work with me until the problem is solved and information about anything that will help me in my situation concerning my home.

Century National Home Insurance Reviews

Date: December 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
the interaction is very good because it has all the means to communicate with them or look for information, website, social networks, contact phones and email, that makes the interaction faster and more direct.

Date: August 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I am neutral on this issue because I have never had to communicate since having the policy.

Date: July 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I chose the number 3 because I am neutral on this issue. I have never had to contact customer service since obtaining this policy.

Date: June 15, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I feel the premium is standard - not too high and not too low. I really do not have a lot to compare it to, though.

Date: January 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I have no opinion on this (which is why I chose 3 - it represents my neutral feeling). I have never had a need to access the company's website or mobile app.

Date: November 18, 2017    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
We have a standard insurance policy that covers property damage due to natural disasters, fire, etc. We do not have anything extra.


Esurance Home Insurance Reviews

Date: September 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I get weekly and monthly notifications and news about the company I am currently insured with.

Date: September 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
It covers both another's property damage and personal injuries to other people as well as repairs and damages done to the home.


Date: August 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is easy to use and I was able to set up insurance on a Sunday night when most business' would be closed.

Date: August 25, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I honestly haven't dealt with a person from the company.

Date: December 30, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
It was high, but I was with Allstate and found out that the bank that I was paying Escrow to stopped paying Allstate way past the allotted time for going without insurance.

21st Century Home Insurance Home Insurance Reviews

Date: August 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
They have chat on their website and it often takes a long time for them to respond. Sometimes the online chat rep will not be able to help and I have to call in.

Date: August 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The thing that I don't like about the company's website is I have to log in with multiple passwords. It also loads very slowly in the evenings.

Date: August 07, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Communication
Again, I wish their online chat services worked better. Often the online chat person does not know the answer to my question and I have to call the office. The office also has very limited telephone customer service hours.

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I did not research other companies very well. I just assume we had to go with this coverage, so I took the coverage that was given to me

AIG Home Insurance Reviews

Date: July 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
Most of the employees in the company were really friendly in nature and they always listen to us very patiently.

Date: July 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
well the customer service people are very honest and very friendly towards the problems of the customers.

Date: December 22, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The functionality is still jumpy. But it's a new release for android. It will improve over time. The information is extremely valuable and worth going back to the menu

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
yes i am very much satisfied with the premium as it is very budget friendly to me.

Lemonade Home Insurance Home Insurance Reviews

Date: September 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think when compared with other home insurance companies it was somewhat better in all terms

Date: August 21, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
The staff from this company are very well educated and highly qualified and also dignified. They treat people with courtesy and also with patience

Date: June 11, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
I like the way the service people treat me. They always welcome with cheer smile and they create a friendly atmosphere

Date: May 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
Well I like the company site and it has options which are really user-friendly for everyone to use and also to obtain loan

AAA Home Insurance Reviews

Date: September 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I think that AAA is good about not spamming me with unwanted emails or reminders - They give the information that is needed without being pushy or overbearing, which is exactly the level of interaction that I want.

Date: September 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I very rarely use my insurance company's website. It would be nice if there were more price comparison tools available on their site.

Date: August 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
Every time I have had to interact with AAA's customer service, they have always been very professional and helpful and have worked to get my claim resolved. I don't have any complaints.

Date: August 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I think the premium is affordable and I'm satisfied with the amount of coverage I am getting. I've only ever had home insurance through this company, because I have never felt the need to go elsewhere.

National General Home Insurance Reviews

Date: August 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
As with anyone I would always like to pay less to cut down on my monthly bills but my company did offer the lowest rate compared to the other companies I have checked with.

Date: June 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
I give a 3 rating because I have not had to contact my company regarding anything yet. I have my insurance through a local underwriter who is very easy to get in contact with.

Date: January 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
My specific company just has a very basic website without a specific user interface, just information about the company. they do not have a mobile app.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
The premium I have is very reasonable compared to the other quotes I have received. Through my current provider I am able to save around $300 on compatible rates.

Independent Solutions United Insurance Home Insurance Reviews

Date: August 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
It could be better but I am pretty satisfied with the plan that I do have.

Date: August 17, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The company's customer service is really, I couldn't really ask for anything better.

Date: August 17, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website is well put together and it looked aesthetically pleasing.

Date: December 03, 2017    Age: Above 60    Gender: Female    Marital Status: Married

Communication
I have been pretty satisfied with my Communication so far

Fremont home insurance Home Insurance Reviews

Date: January 06, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
They call and follow up when necessary. There are no issues or arguments about payments. They are very good at coordinating all work and information.

Date: January 01, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
The premium we find is fabulous, especially moving here from Florida, where the insurance coverage is closer to 14,000/year. When we were looking for insurance, this was the best price for the coverage.

Date: December 27, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The website is somewhat cluttered, and it's quite difficult to find what you need when you need it. Once you log in, it's also unclear how to submit or follow up on claims.

Allied Insurance Home Insurance Reviews

Date: October 30, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
again I think that I have nothing bad to contribute I like all the customer treatment is very professional

MetLife Home Insurance Reviews

Date: December 30, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I have no problems with interactions I have had with the insurance company. The person I spoke to one time was very polite and nice and set up my insurance and the automatic escrow account with my lender without much work on my part.

Crum & Forster Insurance Home Insurance Reviews

Date: December 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
The insurance company office staff interact with us politely and in a decent manner. They provide the information what we ask for.

The Hartford Home Insurance Reviews

Date: December 01, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Communication
They sometimes send mildly confusing emails. These lead me to links that are not specific to the area of concern. Their reps are great on the phone tho.

American Strategic Insurance Home Insurance Reviews

Date: December 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Covers damage caused to my home by natural disasters, fires, accidents and in case of theft or loss of property.