Top Florida Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best Florida homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top Florida Homeowners Insurance Companies Ranked By Customer Reviews
Date: November 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Our premium is very reasonable for the amount of coverage we've bought and the deductible is industry standard. No complaints!
Date: October 31, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I experienced great customer service with USAA when I filed my last claim and I recieved my money hassle free in just a few short days.
Date: October 31, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have a bare minimum policy that my landlord requires and its low premium with a somewhat high deductable but that is a risk i take because i dont anticipate having to ever use it.
Date: October 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have USAA bundled with auto insurance. It is easy to deal with but I have not had a claim on my HOI. In general, their customer service is lovely.
Date: October 30, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I would rate my previous experience as a 4 out of 5. For the most part, my claims have been handled quickly, and I haven't had to argue much over the claim amounts.
Date: October 30, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My deductible is at the level that other companies have. However, the premium I pay is far lower than other insurance companies.
Date: October 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel that our deductibles are pretty standard to other policies. USAA is a very good company and they keep up with industry standards.
Date: October 29, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have been very satisfied with our company. When we first inquired about coverage, they sent an agent out to evaluate our home and select the correct coverage amount for our home.
Date: October 29, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have USAA as my home owners insurance company. USAA has been there for me through thick and thin. Their customer service is there for you 24/7. I have called them at midnight to file a claim.
Date: October 29, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The USAA home insurance premium I believe is comparable to other home insurance companies. We are pleased
Date: October 29, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I would say that my experience with home insurance company's customer service has been helpful and productive. No issues.
Date: October 28, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have a five hundred dollar deductible which seems pretty standard and reasonable especially with the cost. So far I am happy.
Date: October 28, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I signed up for a mid range policy and it had better monthly rates than the previous one I had. The deductible and premiums were about the same as before.
Date: October 28, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
USAA has been a great company and services all of our insurance needs. There price is unbeatable and their customer service is excellent.
Date: October 28, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I like how we can have a very high deductible ($10000) for our insurance. The premium isn't bad either and we get discounts for bundling and paying on time.
Date: October 27, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
USAA is absolutely amazing when it comes to customer service. They always address me by name when you call and are extremely helpful in answering any questions you might have.
Date: October 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Cost used to be the main reason to go with this provider they used to be the best rates around nobody could touch them now they are slowly moving up to market rate.
Date: October 27, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
USAA rates and deductibles are of a very competitive number. We get reduced rates compared to other companies due to my affiliation with a member of the military and the good credit scores of my husband and I.
Date: October 27, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Our company deductible be like is 1000$ that is monthly coverage. This is used in health benefits. So this is also very useful and helpful.
Date: October 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Our deductible and premiums are very affordable and we could easily pay them if we had an issue arise.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service at USAA have always been very helpful whenever I have a question for them about anything. They are always willing to answer any questions I have and explain anything I may not understand.
Date: October 26, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I SHOPPED ALL AROUND BEFORE MAKING MY DECISION AND I AM HAPPY WITH MY CHOICE , THEY OFFER MANY DISCOUNTS AND PLANS TO FIT EVERY BUDGET , I PAY LESS NOW AND HAVE MORE BENEFITS.
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My deductible with USAA is lower compared to other companies such as Allstate and Progressive. I compared before I purchased my policy to be sure it was the lowest.
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I am satisfied with USAA although I have never had a home insurance claim. Their service is good and the rates seem to be better than average.
Date: October 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The rates are comparable to others but they offer a discounted rate for using multiple products and not having claims.
Date: October 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I AM COMPLETELY SATISFIED WITH USAA I WOULD GIVE THEM A FIVE , NO PROBLEMS GREAT COSTUMER SERVICE , MANY SERVICES TO CHOOSE FROM , EASY TO USE WEBSITE AND APP.
Date: October 24, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have a good opinion of my insurance company overall, however, thankfully I have never had to file a claim, or speak to my insurance company in regards to my home.
Date: October 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium with USAA is fairly good. I think they are on par and competitive with lots of the other insurance agencies in the marketplace. I would like to see slightly lower rates, but it's fine for now.
Date: October 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My premium has saved me an average of $500 per year since it is bundled to include auto insurance. I recently completed online inquiries to see if I could lower my current rate and all of my searches came back with a higher premium.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductibles are about the same as other policies for the same coverage. I still don't have to like them.
Date: October 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The deductible of $500 is pretty good for home insurance. I pay a little bit more for it, but it works overall.
Date: October 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I am very satisfied with the customer service from my experience so far. I have not yet had a need to file a claim, and hopefully I never have to. From the times I have called, I have been helped as needed.
Date: October 17, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
I have chosen a very large deductible in order to keep the cost of insurance as low as possible. This is pretty much on par with the rest of the industry.
Date: October 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Our insurance company is very familiar. Many peoples trust this company. So. i am also trust this company. Many peoples are recommended for this company.
Date: October 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I would rate my experience with usaa as a 4 to 5 they are always excellent. I feel as though they truly care about me as a customer and not just a few dollar signs. their product choices are great and prices rather reasonable.
Date: October 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The deductibles we pay at USAA are at the same cost or lower to other insurance companies we looked into.
Date: October 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I'm very satisfied with the coverage and the premium on my homeowners policy. I confess that I never even shopped around for policies with other companies because of my long history with the company for car and renter's insurance.
Date: September 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
USAA allows us to select a range of options that work well for us and that fit our home insurance needs. We like the additional riders we can add on the policy.
Date: September 24, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I absolutely love my home insurance provider.USAA feels very much like a hometown provider. Their main offices are in my home state of Texas. I always have a wonderful experience when I have to deal with them for any issues.
Date: September 24, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Policy offerings with USAA are very good. Coming from All state I was very impressed by how much more USAA covers. I have a much lower deductible as well.
Date: September 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Used to be top tier insurance now they are middle of the road. You used to be able to get the best coverage for great prices but not anymore.
Date: September 24, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
The policy offerings are excellent and offer quick response to all my inquisitions.In addition they offer online service to keep their cost down.
Date: September 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
USAA has policy offerings for every need. My brother has $30,000 in collectibles which they cover for only $11.00 a month. I assume that other providers have the same offerings but I know that USAA has the best prices.
Date: September 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service representatives are always available to help me, and they're always very supportive and easy to understand. They're able to find the information I'm asking about with hardly any wait.
Date: September 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have had no issues with the company so far and they have been very helpful whenever I need them to help me out with a problem I may be having.
Date: September 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The company policy offerings are pretty varied, and I think they're able to meet just about anyone's needs. They can cover as much or as little as you want, and it's all negotiable without guilt.
Date: September 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
USAA has been wonderful to work with and all of the representatives have always been extremely kind and helpful.
Date: September 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium for my home insurance policy is lower than all other companies premiums I shopped for. The deductible is comparable and adjustable to make you happy.
Date: September 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I loved how easy it was to sign up with usaa. My husband being former military they were so nice and understanding. I was able to customize my policy without any hassle.
Date: September 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
USAA has excellent customer service. Whether I need roadside assistance or help after lightning struck my house they are ready 24/7 with outstanding customer service.
Date: September 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I do not remember exactly what my deductible is, the premium for the home value and coverage are comparable to most insurance companies.
Date: September 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have been with usaa for about five plus years and I have to say although it costs a little bit they offer a multitude of services, hands down one of the best!
Date: September 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have found that their customer service varies. In the beginning it was excellent, but now it seems they have contracted parts of it overseas and the quality has dropped dramatically.
Date: September 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
They are pretty similar to what other insurance providers offer. The rates are a much more competitive at USSA. I do wish they had a local office so that I could talk to someone in person.
Date: September 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium and deductible were lower than the other companies I looked at. Having Progressive for auto insurance I expected getting home insurance to be much less through them, which was not the case.
Date: September 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium and deductible are very manageable. They are both affordable and I've never had any struggle in paying it.
Date: September 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I use USAA for auto, home, and pet insurance. Their customer service has always been exemplary. I can call or chat with them at any time and someone will be there to assist me.
Date: September 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The offerings were tier based and the rates were very competitive.
Date: September 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have a great policy that makes me feel very comfortable with my coverage and I feel very confident in the company. My policy I have is equal to my previous policy with Grange with a few added extras I did not have.
Date: September 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I rate their customer service at a 5. I am a first time home buyer and originally created my quote online. Since I was unsure of some of my choices I called a rep to review my homeowner policy.
Date: September 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Have been extremely satisfied with customer service. We had hail damage and the CS was very helpful and followed up well.
Date: September 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The policy offerings are consistent with all other companies I have contacted. They have the coverage you want and need and are willing to customize it as much as possible.
Date: September 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
the rates arent even close. Other agents wont even attempt to win our business by telling us what they can offer.
Date: September 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am very satisfied with USAA insurance policy offerings. I do believe they cover everything other insurance providers plus more. They also explain their policies very thoroughly to make it easy to understand.
Date: September 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium is less than what it was with Grange but the deductibles stayed the exact same and I think the deductible is $1000
Date: September 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
USAA had much more affordable pricing for the coverage requirements I needed than other companies like Progressive, which despite options to bundle and save did not meet the coverage and price range I wanted.
Date: September 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
USAA is always less expensive than other insurance providers for personal property, home, and auto. I don't think I would ever switch.
Date: September 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium is relatively low and the deductibles are not high either. I know that the mortgage lender was surprised that her recommended agency could not compete with USAA.
Date: September 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My home insurance has been fantastic. I have had USAA for many years for auto insurance and everytime I have had to contact USAA they have been extremely helpful.
Date: September 19, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
USAA has great policy offerings for affordable prices. I don't know anyone who pays less and gets more from their insurance company. I wouldn't go anywhere else for insurance.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We do think that the premium is pretty high for the home owners insurance policy. Also the deductible is pretty high. But compared to other insurance companies, USAA is about the same price.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I really like having them as my policy holders! they have made it easy and the services online are so accessible
I think they are comparable to other home insurance policies in my area. Their premiums are lower than some companies. They do not subscribe to the idea of giving you really cheap rates just to pull you in.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service has been phenomenal; attentive, timely and professional. I've never had one bad experience with any customer service representatives. I would absolutely give them a 5 without hesitation.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium seems to be on point with the competition in the marketplace. We live in a semi-coastal area in the Northeast so we understand the risk being taken on in case of a large storm hitting.
Date: September 14, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
We have a good home insurance policy with USAA. I couldnt think of a better policy then the one that we have now. We dont need another insurance company, since USAA offers everything we need.
Date: September 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
USAA offers better pricing for military families, we compared prices and not only do we get better pricing but will also get better quality.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I can't think of what my deductible is off the top of my head, but I know I made it as high as I could afford to, in order to avoid making a claim over something small. My premiums are very reasonable.
Date: September 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had no real issues with this home insurance thus far. Although I should note I have never needed to make a claim. There rates are very cost effective/competitive.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Used to be a great company focused on customer service now they are just like all the others rates keep climbing service keeps going down.
Date: September 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium was about the same as the other come company. I just like that I have everything in one spot.
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I would rate my insurance, USAA, a 5, we have not had any issues or complaints with USAA. I have no made any claims with USAA for my home.
Date: June 24, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Top notch. The always confirms whom they are speaking with, address the customer by their name and thank the client.
Date: June 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
They were very professional and courteous. They repeated what I asked for in my policy and made sure everything was clear.
Date: June 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
USAA has the best rates of any insurance provider I've come across. I have gotten quotes from various providers but none have been able to beat the prices offered by USAA.
Date: May 26, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
There is nothing I don't like about USAA. We have twice had damage to the roof of our home and the Customer Service team was quick to respond and get an estimator out to our home to assess the damage.
Date: May 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are always there for you no matter the time of day or the situation. You can always reach someone via phone. It's nice being able to reach an agent whenever I want or need to.
Date: May 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
It's relatively low in comparison to my other home costs and it is comparable to competitor prices.
Date: May 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We called to ask questions a few times and it seems like we are pulling teeth. They seem to be mad and annoyed that we might need to make a claim.
Date: May 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
The customer service is excellent and the claims process is very easy and fast. It took only 7 days to receive my claim disbursements.
Date: May 03, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
The covers full rebuilding. It covers entire property for DJ lords and other natural disasters and covers 70000 for liability.
Date: May 03, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
USAA is known for there customer service and always thanks me for my military service. They do what they can to help regardless of the situation and are always friendly. I have not had a negative experience with USAA and they seem genuine.
Date: April 29, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
The customer service representative was very friendly and knew every aspect of the process well and made it easy to complete my claim
Date: April 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service agents at USAA are very helpful and typically have the claim processed and pay the claim or repairs within the week.
Date: April 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We made a claim and since then our premiums have gone up. I feel like I am trapped because we are bundled with all of our other insurances. It seems to be we are punished for a claim.
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I rarely have to interact with my USAA agents. I only really interact with them when I want to discuss my premiums and my coverage and even then it's not really that hard to find someone to talk to at USAA.
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My annual premium just keeps going up every year it goes up in some way shape or form. I am satisfied with it currently, but if it keeps going up then I may be looking to switch in the near future.
Date: April 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
The premium is broken down into easily affordable payments and does not require a downpayment.It is the cheapest in comparison to other companies
Date: March 31, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The USAA mobile app is very user-friendly and allows me to make a hassle-free claim from the app. The process is very easy and USAA handles the rest of the details.
Date: March 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Everything inside my home including all of my belongings as well as the structure of my home are covered under my policy.
Date: March 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Whenever I have some sort of issue they are looking at they are always open with me and allow me to reach out to them 24/7 with any questions.
Date: March 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They are fast to get back with us. They call and keep us informed and afterward send emails with what we went over. I just don't like there to
Date: March 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I've had to call customer service on numerous occasions due to questions about my policy or questions about rate increases. Every time they've answered promptly and sufficiently.
Date: January 02, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My dwelling is completely covered in case of all perils and accidents which may occur on my property at any time.
Date: December 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Roof, fencing, interior personnal effects, plumbing, sprinkler system, wind and hail damage, fire and flooding, electrical issues from lightning, exterior wall finish including bricks and siding.
Date: December 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
They send me emails routinely regarding any changes. They also call once every three months or so to talk about my satisfaction. They've consistently provided excellent communication.
Date: December 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
USAA offered the lowest premium out of all of the major competitors and the local providers in my area. The premium was lower than the nearest competitor by over$400.
Date: December 07, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Again, there is no dislike. We have been with USAA of 13 years and have no plans to look for any other insurance company
Date: December 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium seems rather low considering that nature of my house. I wasn't able to find a single insurance company that offered a lower premium.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premiums are generally pretty competitive with other companies in the area for similar service. The deductibles can be high
Date: October 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
THE GENTLEMAN I SPOKE WITH WAS VERY FRIENDLY AND POLITE. HE DID NOT FORCE ME TO ACCEPT ANYTHING
Date: October 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
IT IS EASY TO USE. IT IS SIMPLE TO NAVIGATE. CONTACT DETAILS ARE NOT HIDDEN. I HAVE BEEN ABLE TO USE IT SIMPLY.
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
There isn't anything to dislike. Customer service is fast and friendly. Their website also makes communication easy because you can send them secure messages and upload documents as needed.
Date: September 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have had USAA since I was 16. I have only used them for auto and house insurance. So I'm not too familiar with other policies. I probably should do some comparison shopping.
Date: September 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I shopped around for my insurance and settled on USAA since I could get a bundling discount. Their premium is about what I saw elsewhere, but I chose them due to ease of use and the bundling discount I got for having banking and other insurance through them.
Date: September 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
So far, their customer service has been great. They are always available if I have a question. The real test is are they there when you have a claim.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am very impressed in how easily, of course once getting past being on hold and the stupid elevator music they play, it is to resolve whatever issue I am having with them.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I really don't know how my premium compares to other companies. I have been with USAA for a number of years, and haven't shopped the rates in a very long time.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I think everything other than vehicles would be covered in our policy with property, house, structures, pool, deck, and roof. I don't think anything isn't covered its just subject to the deductible.
Date: September 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Obviously, I'd love for it to be lower, but all of my products are through USAA and it's lower than I would have found elsewhere.
Date: September 21, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It is very easy to use. They make it very user friendly. It is frequently updated. It always running very smoothly
Date: September 21, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
The app and website are pretty straightforward. There really isn't anything I can think of that I don't like. They do make you change your password a lot and confirm the computer you are using is safe. But that is more of an annoyance.
Date: September 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The mobile app is okay, I don't have to use it much but if I need to log in for phone numbers or policy number, I can.
Date: September 18, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I think my premium considering all it covers is pretty competitive. The coverage is good, and the customer service is excellent, which I’m willing to pay slightly more for.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is amazing. I have always had very respectful service and everyone is friendly and goes above and beyond for me.
Date: September 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It is very user-friendly compared to most websites. Once logged in, I can find all of my essential information very quickly.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is superb. Never a wait on hold, and they call to follow up.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
During my recent claim, I had to go back and forth many times with the company to get a comparable replacement. Also, sometimes many days went by where I was waiting for replys to questions I had.4
Date: September 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I am very satisfied with the interactions I have with USAA.I feel that they are the best insurance company in the business. They provide outstanding coverage and they also have outstanding customer service. Their level of customer service exceeds that of the other insurance companies.
Date: September 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Damage to the house, living expenses like hotel rooms, etc, while the house is repaired, medical payments for people hurt on the property.
Date: September 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I THINK THEY ARE SENDING TOO MUCH PAPER MAIL AND NOT ENOUGH ELECTRONIC. I THINK THAT COULD BE REDUCED TO SAVE PAPER
Date: September 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
It covers electronics, art, my jewelry, our furniture, our books, cookwares, clothing, shoes, and anything else that is in our house up to $100,000
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I was quite satisfied, but recently it went up considerably after I had an insurance claim. I was anticipating a rate hike, but not to that extreme.
Date: September 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
The communication is above standard. Always very helpful and attentive. On the phone and via mail the information communicated is clear to understand.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like that I feel like I'm a respected customer when I call, I feel like I have their full attention and I feel like the company has not tried to save money by putting their customer service overseas, that makes me feel like I am helping this country as well.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The mobile app is extremely easy to use and has everything thing I need on it in an easy to access way. Extremely straightforward app.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I don't really have much to say about the overall communication. It was a little shaky at first because they originally gave me an incorrect quote thinking I didn't have coverage prior, but I actually did. They ended up getting it all straightened out in the end.
Date: September 01, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I like how simple and streamlined the interface is. I like how the information is displayed so that I do not experience confusion about what is going on.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I think the house is covered up to a certain amount. Also the contents inside (and around) house for up to a certain amount. We are covered for weather, but not anything to do with water. We do not have flood insurance
Date: August 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
My home insurance covers damage caused by fires, windstorms, hail, smoke damage lightning, and property valuables. Not all natural disasters are covered though.
Date: August 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
We haven't had to use it, but when I've had questions they are easy to get on the phone.
Date: August 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Overall I am pretty satisfied with home and auto coverage, but I wish they offered short term rental/airbnb coverage at a reasonable rate
Date: August 22, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
My insurance covers everything from accidental damage to natural disasters as well as stolen objects to a certain dollar amount.
Date: August 22, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The company doesn't really have an app or website that I know if I deal with a local rep in our town that has us setup them. I do wish things were a bit convenient to look up information about my policy online, but I also escrow my stuff so I don't have to manually pay it myself every year.
Date: August 16, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
They are very proactive with communication about claims, and send constant reminders and updates about the status, payouts, etc
Date: August 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
This was the cheapest policy and had the best coverage on top of it, you can't ask for more than that.
Date: August 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
There is nothing that I dislike about the interaction/communication with my insurance company that is why I have never gone with anyone else. I am loyal to USAA and will continue to be.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium for USAA insurance is comparable to any of the other insurance companies that are offering premiums. I have compared this premium with companies such as Allstate, State Farm, Farmers and USAA is highly competitive with all of these companies regarding the price of the premium.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I HAVE BASIC INSURANCE, BUT A LOW DEDUCTABLE. I ALSO ADDED TO HAVE MY JEWELRY COLLECTION INSURED SEPERATELY TO HAVE BETTER FEELING FOR COST OF REPLACEMENT IN CASE SOMETHING SHOULD HAPPEN TO MY HOME.
Date: August 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium is quite low for the coverage that we get. We pay relatively little because we have our home insurance bundled with our auto insurance.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I can go on and on about the level of customer service provided by USAA. They provide some of the best customer service in the insurance industry. and they are known and recognized for their customer service. Anytime you call USAA you are greeted by a friendly and professional representative who is knowledgeable and very willing to help.
Date: August 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
USAA has the best customer service of any company I've ever dealt with, hands down. I've been with them for 8 years and I've literally never had an issue when I've called for anything.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
This is by far the lowest amount we can pay for this amount of coverage.
Date: August 09, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service at USAA is excellent. I can either chat with them online or call. They always greet me by name and rank, and thank me for my service. I rarely have to wait to talk to someone, and they always try to help me with everything I need.
Date: August 08, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium may be a bit higher than other companies, but the customer service is well above others.
Date: August 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
USAA provides outstanding home insurance coverage. We are covered from theft, fire, home damage (storms) and USAA provides extensive coverage for all of our needs. I am extremely happy with this insurance company.
Date: August 07, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I love thier customer service. They always treat me well and with respect. They are easy to understand and are not outsourced making communication difficult.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It's easy to use and I have a large amount of control over what I can do on the site without having to call them.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our insurance home policy covers a number of things from fire damage, to accidental damage, wind damage and other similar issues.
Date: August 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
USAA's website and app are both extremely easy to use. They are secure, but easy to access. The app loads quickly, and lets me track insurance of all types as well as banking.
Date: August 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I could have gotten a less expensive policy, but I've used USAA for a claim before and service was outstanding, so I'm willing to pay more for the reassurance that they will be there when I need them.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Overall it is pretty easy to use and displays the information I want. It can sometimes be difficult to find certain features like documents
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is extremely competitive with other insurance companies. I haven't found a better offer as far as price combined with customer service and reputation.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that it's easy to navigate and work with just homeowners insurance or car insurance at one time.
Date: July 30, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I don't like that they constantly have to transfer you to different departments. Also, every time they transfer I have to explain the situation over again and reverify all my information. It seems like such a time waste.
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The company’s customer service is definitely its biggest strength. I have found USAA reps to be friendly, hardworking and very helpful. I feel I can always ask any questions at any time.
Date: July 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like that it has easy to understand categories that can be clicked through, and can even submit a claim with photos from my phone.
Date: July 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website is nice to look at but does not have full use for insurance services the way it does for banking services.
Date: June 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Their communication has been great so far. They send emails quite regularly and are available on the phone or to chat with through their website.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My house (dwelling) is covered including the structure, replacement value of contents inside and out and a temporary/rental option per day if the house would be so damaged that we would need to temporarily relocate.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
There is not a thing I dislike about the customer service, they are there day or night, no matter what time it is. You actually get to speak with a real person instead of going through a computer-generated promptly.
Date: May 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
USAA is great about responding to my needs. I can call, chat, or email them. They usually get back to me withing 12 hours, and not just a token response. It seems that they take the time to research what I need before getting back to me, and make sure I get everything I need.
Date: May 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
It is a very good and affordable premium for me and my wife's combined income in our household. This is why we selected this company.
Date: May 13, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
They don't over-communicate, but they're there when I need them. I don't need to hear from you 24/7 if I have a policy with you -- just be available and act quickly when something happens.
Date: May 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service is very good. It's easy to get someone on the phone and they are generally knowledgeable and helpful
Date: May 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The company has handled everything I have asked them to do which is all I can ask for.
Date: May 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Our communication/interaction with our home insurance company is very smooth, we never have much trouble when it comes to this area.
Date: May 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They really push using the website or app for all needs. You have to search for there Customer Service number which is strange. Also, its a hit and miss with the representatives. Some are very knowledgeable and others are not.
Date: May 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like that can interact over the website, mobile app, and phone easily. USAA reps are always there and easily accessible. I find they are very responsive and help navigate a difficult situation.
Date: May 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the ease of use of the mobile app. I am able to pay bills and view my coverage using this app and it is very well designed. It comes in handy when I cannot get to the computer to view my coverage materials. The USAA website is also extremely well designed and I can view all of my coverage information on this site.
Date: May 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think our premium from our insurance company is excellent. The rates are competitive, and we get a bundled discount for having other insurance through them as well.
Date: January 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My home insurance company, USAA, provides coverage of the home I purchased this year. It covers the replacement cost of the home, other structures, and personal property. It also covers personal liability and medical.
Date: January 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My policy is an all-perils policy so it covers everything that is not explicitly excluded from the policy.
Date: January 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The company's website and mobile app are both clean, organized and easy to use. On home claims, I can communicate directly with someone by typing a message in the claims section and they respond the same day.
Date: January 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
Communication with my insurance company is excellent. They are always friendly and helpful. They also always address me by my former military rank, even though I'm no longer in the service, which is nice.
Date: December 22, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that I can login using a pin number, and that I can see my policies. I can also make claims online, and track the status of my claims
Date: December 05, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I believe that the premium is very fair or a bit lower than most companies. I did many hours of research before choosing USAA based on the premium offered to me.
Date: November 25, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The structure of my home as well as any personal belongings. We are covered by natural disasters. The policy also insures for accidents that occur in my home.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Their communication is excellent. They don't outsource so there is no language barrier when trying to talk to them and it makes the experience much better.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The website and mobile app are easy to use and navigate. There is also live chat support and a direct link to reaching a representative who will call you.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium was lower than some others based on the requirements in our area and that's why we choose to go with them compared to other companies at the time. Our area is fairly rural and I think rates are a bit higher because of this.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
We don't really talk much so there is not much to say about the interaction or communication within this company I do business with.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
USAA has amazing customer service. It is easy to speak to a real person who will help with whatever you need. They are always polite and very helpful.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
All communication has been professional and helpful. I have no concerns about their communication or handling anything.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I WAS SHOPPING FOR CAR INSURANCE AT THE TIME AND WHEN I SWITCHED, HE QUOTED ME ON HOME AND I LIKED WHAT I HEARD AND SAID YES WITHOUT RESEARCHING OTHER COMPANIES
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The customer service reps are always so polite and respectful. They call my husband by his rank and call me Mrs. I find it to be charming and personable.
Date: October 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
State farms helped me make a financial decisions with confidence. They had many products I could chose from unlike other insurance company's.
Date: October 26, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible, for the price are better than the competitors. I tried looking into and comparing brands and State Farm continued to me the best, so I selected them
Date: October 25, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I would rate their customer service a 3 because you never know who you're going to get on the phone.
Date: October 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
State Farm is always there when you need them the most! Their service team is professional, knowledgeable, and dedicated to serving you as the client. They go out of their way to ensure no stone is left unturned.
Date: October 23, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
haven't done a product comparison between insurance companies, so don't know. Suspect that SF isn't the cheapest out there; would have to do a lot of research to compare cheaper products.
Date: October 21, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have had my current insurance provider since I was 16 and under my father's insurance policy. They have always been very kind and considerate to me.
Date: October 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
State farm has been great to work with. I would rate them a 5 because they seem to always be friendly and they care about customer needs.
Date: October 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Have only had one minor claim over the years. The service was fine, no problems or challenges from them. But the claim was small, so probably wasn't worth their time to bother challenging it.
Date: October 18, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
My deductible was/is $1500. As far as I know, that's competitive with other insurance policies. Last time I actually had to use it, that $1,500 was well worth it.
Date: October 18, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
My premium and deductions are at the lowest compared to other insurance companies and that's because of the discounts I qualify for at that time.
Date: October 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
A homeowners insurance deductible is the amount you pay when you need to file a claim for damage. The average homeowners insurance deductible
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I end up paying a cheaper deductible with State Farm than other options I have pursued in the marketplace. I think the premiums offered by competitors do not measure up.
Date: October 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The deductible comes out every month with my mortgage. I like that I don't have to worry about paying another bill every month. When the pipe burst we did not understand the deductible part of the claim.
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
My experience with State Farm's customer service has been excellent.I am extremely satisfied with the customer service. They have been quite responsive and attentive to our needs.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I have yet to need services from a home insurance company. I'm considering getting one after the series of hurricanes the last few years, but I'm unsure how to proceed as a renter.
Date: September 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My experience has been a positive one. They have given me the best price and took excellent care with me on my claim. I recommend them.
Date: September 20, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I am completely satisfied with the premium. It is not expensive. We get a discount for having a current wind mitigation report, which is nice. I have no complaints in this area.
Date: September 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The deductible for my insurance coverage is a 1000 dollars for any claim made , i heard the average is $500 deductible so that doesn't make me very happy.
Date: September 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
My home insurance customer customer service seem to be the best to me, They definitely live up to their idea of making insurance easy to get and easy to understand.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
State farm offers / covers damages like flooding and fire damages up to $50k and also theft, similar to other insurance companies withing the area.
Date: September 18, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
They seem to make sure your happy if not they give back 100 dollar and you don't pay for that month.
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
They were pretty much the cheapest and the level of service seems to be on par, As they say you get what you pay for
Date: September 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
State Farm does a pretty good job. They have a clear understanding of what my lender was requiring and were able to offer me just enough coverage without trying to overload me with expensive stuff that I didn't need.
Date: September 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
When I was comparing plans online State Farm was the cheaper option for both home and auto insurance.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I enjoy having insurance through state farm because I know that regardless I am always covered for a reasonable price.
Date: September 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My insurance company's customer service is average from what you would expect. They have covered a claim in the past and it took a while to get it done.
Date: September 16, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
State Farm may not have the best pricing, but a strong agent network, coupled with a wide range of flexible policies and a streamlined website made State Farm a clear winner in terms of the overall customer experience.
Date: September 16, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I am somewhat satisfied, but there are still areas that need change.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Well this is the first time I bought home insurance so when I was searching for the best rates I found my current offer and it fit me and my current needs very well.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am very satisfied with my premium and deductible. It is a lot cheaper for me with this company than any other. I have been with them for a long time and they reward their customers!
Date: September 14, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
Because I bundled my insurance, home & auto, over all the preium is slightly lower than other insurers. However individually, they are higher.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premiums at State Farm are lower than other companies at first but tend to rise the longer you are a customer.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I haven't had any interaction with my insurer regarding out home insurance, that I can recall; so I don't have any reason to give them less than a four.
Date: September 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
they have similar offerings, we bundle our insurance to receive a discount.
Date: June 20, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They don't bug me and I don't bug them. Works out great for both of us. Actually, they do call once a year and ask if we want to go over things, but I always say no.
Date: June 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The policy covers theft, hail, fire, lighting and windstorms. It also covers medical payments to others and personal liability. Along with physical loss of my dwelling.
Date: June 07, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Communication is easy. There is the website, app, telephone or even going into the office to find people who can help with any questions I might have.
Date: June 02, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I do know that we have full replacement coverage on home and belongings. I am not certain about all the rest.
Date: May 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I have been with State Farm for twenty years so I am at a decent rate. I do not like how I had an accident in my vehicle and it spiked my rates.
Date: April 26, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I love that I can get a hold of someone either thru the app, on the phone, or by going into the office. Easy peasy. The very nice company that tries to be very helpful.
Date: April 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I love the website. Easy to use. answers all my questions when needed. keeps me informed of any updates or changes in my policy.
Date: April 01, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like the website because it is very user-friendly. However, the app tends to be very glitchy and pops up with various errors. It, generally, does not create an issue because the most home business I can do at home.
Date: December 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
furniture and dwelling damage. that includes car damage or from a fire.
Date: December 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I am not certain they even have a web app. I will have to check. I never go to their website, if they even have one. I just pay my bills month after month and never use the coverage.
Date: December 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I assume my premium is higher because they offer full replacement costs rather than depreciated costs. So I while I am not happy about paying extra, I am happy that if anything happens we won't have to suffer.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The replacement cost of Dwelling, Dwelling Extension, Personal Property, Personal Liability, damage to property of Others, Medical Payments to Others
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like it because the intention is good, the want to solve everything from the same page without having to go to the office, but the page is a bit slow and confusing, it is somewhat complicated to handle, likewise the app for cell phones
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
We have not needed to communicate with the company beyond basic setup and bill pay.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I tried to compare with Farmer's this year about the premium, but they never got back to me. The premium seems reasonable but we pay it as part of our escrow so I'm fuzzy on the amount.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It's fine. I got a call on vacation last year that we should meet with our agent. I told him to follow up with me when I got back because I was trying to enjoy the vacation with my family. He never did.
Date: September 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Overall I enjoy the company, but I have had some trouble switching to electronic payments. This was resolved eventually but it was a pain for a while.
Date: September 15, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I like the app is fast I can just pay the home insurance very fast with no problems. I can look up if I can add more thing to my insurances.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
i like the company's customer service because they are well support to person who are not knowing the details of the policy.They are well supported.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The bundling with my car insurance doesn't seem to be beneficial at all, my auto insurance is excessively high for where I live, the home insurance is fine
Date: September 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
It is quite low in comparison to the other companies, in terms of benefits, in terms of agility in the processes, it is very similar to other companies, sometimes the price tends to be a little higher
Date: September 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
It's easily navigable, easy to understand, offers all the features I need, and it's very easy to use.
Date: August 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They do not seem to communicate with you unless you start the conversation but they are very quick to follow up when contacted
Date: August 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I don't really use it much, but it seems easy to file a claim and get insurance information through the app.
Date: August 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have called and done all my business in person and the customer service is great. They will come to my home and I can come there and speak to someone without an appointment.
Date: August 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
My company is local with a local agent and we can talk face to face and not over the phone.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My insurance company have a low price to pay. The other they price is high and they do not included in fire loss.
Date: August 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the interaction as well as communication of this insurance company.Because they are give clear and detailed of this company.
Date: August 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Covers in general almost everything, fires, humidity, filtration, gas leaks, problems with pipes, electrical problems, problems in the floors or the roof, among others
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service is fast, friendly, and pretty much does anything it has to keep you satisfied.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I get a discount for using the same company for both my home and auto insurance. If it were not for this fact I would have chnged companies a long time ago, as the single line premiums tend to be high for state farm.
Date: August 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I have flood coverage, earthquake coverage, fire damage, theft and burglary coverage. Significant weather damage, hail, lightening, wind gusts, down trees, cracks in the foundation.
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Every year it tells me my new premium without reminding me what it was the previous year. Why not include the rate change percentage or number> Don't make me look this up
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I find it confusing, they make me put my policy number in multiple times and no one will have that on hand or has it memorized. It's fine, it's just not something I ever use because it's not great.
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I never used the website until a tree crashed into our roof because of a lightning strike, but using the website kept us abreast of the status of the claim to make sure that the contractors who repaired the roof were paid.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that it is fairly easy to find the information I need to make my payments
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the ability to refer to my policy without having to contact a person or wait for specific office hours is what I like. What is dislike is the impossibly complicated password I am required to maintain to access the site.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Generally policy offerings are provided by insurance worker to customer.They are giving best premium and interest for policy holder.Comparing with another insurance company they will give best premium.
Date: August 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
When I call our State Farm agent we get our issues solved quickly with a smile in their voice, which make me feel like I matter. They do all they can do to assist us whether it be a tree in the roof or getting our insurance updated for the new car I just bought.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I really can't say about the premium compared to other companies. We have had State Farm for over 40 years and I would be skeptical if we changed for any reason, if anything would happen we would be canceled.
Date: July 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is adequate. I am able to reach a live person during normal working hours and they do find the answers to my questions. I am irked that they let my discount for home insurance (thanks to my having a home alarm system) lapse, causing me to prompt them to continue the discount.
Date: June 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
The service is very good, even though they delay in providing solutions to my problems, the communication has always been very effective, they answer almost immediately
Date: June 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
when the companies compared to other insurance companies they will see their premium and the premium will be high and attractive to policy persons.
Date: June 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think that my premium is very good compared to some other insurance companies. Many are more expensive without giving the same coverage.
Date: May 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I have gotten quotes from (7) big names companies and State Farm was not the cheapest but they were local.
Date: May 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Complete rebuild using materials at the same level as the original structure, nothing like the shoddy materials used in home building these days
Date: May 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
It's fine. We get letters periodically, and I'm happy with the coverage and luckily haven't had to use it much.
Date: May 07, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Their communication is clear, concise, and generally very quick to reply. They are generally always on the same page as me as soon as they start the communication.
Date: May 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I have called and done all my business in person and the customer service is great. They will come to my home and I can come there and speak to someone without an appointment.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The covers I have on my house is protect from the hurricane. That included wind damage, fire loss and water damage.
Date: March 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It covers the house from damages caused by fire, moisture (except flood), trees falling on the house, and personal belongings.
The only problem I have with customer service is that I have to wait about 15 minutes to talk to them on the phone.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
State Farm has been there whenever we needed them with our home and all the cars we have owned thru out the years. They have covered accidents and didn't threaten to drop us and I like that.
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
i like the company's website and mobile app because when the customer have a doubt in policies they are easy to get details
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It is lower than some of the other companies I have found and it does not go up as much as some of my friends have over the years
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
They try to manage all the problems quickly, but they take much longer than other companies to provide solutions to common problems
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I know my insurance agent, I went to high school with him and his sister. I was at his sister's wedding. The issues I have with the insurance company have nothing to do with him.
Date: November 18, 2017 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
Customer service is usually easy to get a real person on the phone and they are fairly knowledgeable with questions
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
More often than not they are efficient and diligent in their work. It has only been on a few occAllied Insuranceons that I have had to prompt the company to correct its issue.
the quality of that company is good, the quality of the customers and the products is very good
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
My experience with the customer service is great never any long wait time and problems always solved when calling in.
Date: October 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium is relatively cheap for the year as well as the deductible. I feel secure knowing I am covered.
Date: October 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
i do not own home insurance right now. my boyfriend and I currently rent a home that is his uncles. The rent goes towards the insurance and taxes on the property. So i am not sure who that is through
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My experiences have been good, although I have not had to use my home owners insurance my agent has always been there to answer questions and help make sure my policy is right.
Date: October 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I love having Allstate. It makes me feel better in case something ever happened to my house. I give allstate a 5 rating.
Date: October 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
We many years ago had Allstate and then later we had State Farm. However, neither of these companies had comparable rates for the amount of insurance and the deductible we currently have with Allstate.
Date: October 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
It's very reasonable and they have it written so I understand exactly what will happen if I have to pay and how much.
Date: October 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
They were able to offer me several options when it came to my premium and deductible. They even had great options on the wind and hail deductible. Which for me is really important living in the location I do.
Date: October 05, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
They have been pretty fair about the rates and coverage. i would give them a 4
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Allstate is a wonderful home insurance company. My agent worked with me to get the best pricing with a lot of discounts when I bought my house.I have only been in my new house for 4 months.
Date: September 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
im not too involved in the companies policies vs other policies because ive never had a different company to compare the offerings
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I have really only used one insurance company and believe their policies were cheapest when bundled with auto insurance which is one of the reasons why I picked them initially.
Date: September 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
While this company can be more expensive than others, it seems that if you bundle and receive various discounts, you can reach a good balance of price and usefulness.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I am pretty satisfied with my home insurance company. Their offerings satisfy me and I do not want to go through the hassle of changing.
Date: September 16, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Allstate is comparitive to other National Insurance company rates. However when comparing the premiums & deductibles to other smaller companies that offer less coverage, the rates are sligthly higher.
Date: September 16, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
This area seems to be completely standard across all companies. I have talked to family members about this recently and we all have basically the same deductible. This is an area I think could be improved.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I think the customer service from allstate has been incredible. We had a hurricane in this area a few years ago and things went smoothly after a tree fell on my house.
Date: September 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The Allstate Home Insurance company also want me to change any other insurance I have with them.I will tell anyone who will listen, stay as far away from Allstate Home Insurance company as you can.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
All state truly has great policies that are offered yet they do have good competition such as Geico. Geicos a strong competitor because their policies are very good as well their pricing.
Date: September 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
THE ALL INSURANCE COMPANY HAD A GREAT DEAL OF OFERINGS COMPARED TO OTHER COMPANYS. The Allstate Corporation is one of the largest insurance providers in the United States.
Date: September 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Our home insurance is a great deal for us because the quality of service and the deals they gave us was in the right place and it is balance to pay for it because we can afford it.
Date: September 06, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
I am very satisfied with my home insurance policy as compared to others. They provide a good value for the amount of insurance I am given, and are quick to process claims.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium was rather high. When i first joined them it was comparable but over time it didnt go down. After shopping around i have noticed that some are lower so i may switch.
Date: August 30, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Overall I am satisfied with deductible. They're prices can be a little on the high side but they offer high quality coverage so you are going to pay a little more for it.
Date: August 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium is pretty good and is actually lower than I could get from any other company. The deductible on the other hand is a little bit higher and this is the reason why I guess my premium is lower.
Date: June 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer services are also great. Every time that I call they act like we are family. I have never had such an interaction with people like that before from a large company. I like that they have their own branches close to home they make you feel very welcome and taken care of.
Date: April 02, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I know that there is a lot of different premiums. I do like the one that I have but I also know that there was more out there that would be better but they are so much higher. And they only include a few extra things that mine does not
Date: January 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium we pay is cheaper than what I think is the average premium across the state.
Date: January 02, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I gave the customer service a 5, although I have not had reason to contact the insurance company in regards to any complaints or issues that I may have. We have not had any claims in the almost sixteen years since we have lived in the house. We have had some items, but nothing that would have exceeded the deductible, so those were taken care of outside of the scope of the homeowner's insurance.
Date: December 31, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I have actually never had a claim for the home insurance, so there has been no need to use the app or the website. We have had this insurance since we moving in on December 2002. I have never bothered to hunt around for insurance with better coverage or better rates in the sixteen years that we have lived in our current home.
Date: December 10, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
All structures are covered for the replacement value, plus there is an extra rider to cover electronic devices such as computers, laptops, and other devices that are in the house.
Date: December 06, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I don't have any issues with the premium amount and have not really done a comparison, although I probably should in the event that we are paying too much for our homeowner's insurance. For the most part, it is not that great of an amount, so it is not been something that has been a red flag on the budget in the past.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Allstate was by far the cheapest for us, all the other companies wanted double, almost triple compared to Allstate.
Date: September 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Customer service with All State is great! You can contact your agent via a 1800 number or chat with them online. There have been time when I've emailed my agent and she responds very quickly. Customer s
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Customer service is good.
Coverage is really good.
The response is very fast.
Premium is fair.
They are also not difficult to deal with, as they do not hassle you too much before providing you coverage like other companies
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
As far as other insurance companies go I know that usually they make you pay upfront for the entire premium. With All State you are able to break these payments down combine them with your car insurance and come out way cheaper.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I don't have to communicate with them often at all but they do give information in a timely manner and they send out written communication very timely and effectively.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like how user friendly it is and how fast I was able to set up everything when we initially purchased our home and bought the insurance.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
It has good coverage but it is a little bit more expensive then I would like to pay for it.
Date: September 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium is a little more expensive for the same amount of coverage but they have excellent customer service and their response time is better than most companies. I am willing to pay a little more for really good customer service.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Other insurance companies seem to be stuck in the past when it comes to the same coverage details. People genuinely want to give the coverage options a try when they get a chance to do just that. Think about these details and enjoy the experience along the way too.
Date: September 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is easy to use and it is easy to find anything that you are looking for on the site. It is full of information to help consumers get just what they need.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like the communication with my insurance company because they keep me on my feet. In the beginning I didn't have automatic withdraw and I would forget when to pay my bill. My agent would send me helpful text messages letting me know that my bill was coming up.
Date: August 31, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
every time I have had to interact with my insurance company it has been a very helpful and positive experience.
Date: August 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I think that the company is great and caters to the needs of the insured. People seem to take great interest in the new options that are on the market as well.
Date: August 23, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
It is very responsive and user-friendly. You can also chat with the customer service twenty-four seven using the chat feature. It's also very intuitive so I have no problem paying bills on time through the app.
Date: August 22, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
They communicate well before every policy expiration with a clear statement of my costs and coverage. There have been times when I have been contacted with an offer to review my coverage and make sure that I still have what I need.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The interaction has proven to be worthwhile and the insurance deal will be arranged in real time. The communication process is worthwhile and people seem to be interested in that process on their own.
Date: August 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I never really have to deal with customer service, but when I do have a question and call in everyone is very nice, the waits are short and its a good experience.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The house and it's contents are certainly covered. In additional there is an allowance for alternate housing should our house not be livable for a time such as after a fire. There is coverage if someone who is not a family member living here is hurt on our property.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think the premium is pretty fair, and that's why I chose it. But sometimes, I come across companies with lower premiums for the same coverage, but they do not have good reviews and have been said to be very difficult to work with.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I don't have the app but the website has everything that I could possibly want to do. I can check out their offerings in general, I can go into my policy and look at coverage, make changed, and pay my bill. They also have a chat function and number are easy to find if I would rather call someone.
Date: August 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
I like the customer service experience and that has been a benefit to me. People have seen some important details emerge and the process is made easier for those interested.
Date: August 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
It is an excellent company until the moment everything with them has done very well respond quickly and the attention is immediate
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
This is the same as the above question. Everyone is very professional, polite and courteous anytime I have had to interact with anyone at Allstat.e
Date: August 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It is very easy to use for when I need help, to look up info or to pay a bill.
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
For our home insurance we are covered from water damage, fire, and natural disasters. We have Personal Property Protection. They will pay for loss that an insured person is legally required to pay fot eh unauthorized use of any credit card or bank fund transfer cared issued to or registered in my name. They also cover Medical Protection as well as Flood Insurance.
Date: July 29, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The mobile app is useful and people seem to be captivated by these useful features overall. People are interested in what new features can be gleaned in short order when it is possible.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I feel like my premium is very fair and is probably very comparable or even lower than others are paying. I think I am getting a good deal on my coverage.
Date: June 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Whenever I call I'm attended if I wait too long and their visits are nice and frecuentntes
Date: June 08, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
They are always very friendly and explain things in a way that I can understand. They never make you feel like they are rushed or that you are bothering them. There are so many ways to contact them. A local agent, online, through the app, or over the phone.
Date: May 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service reps are always very helpful and very knowledgeable. They get you fast and accurate information without all the run around you get from other companies.
every time I have had to contact customer service they have been extremely kind and helpful.they always make sure to solve my issue.
Date: May 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
My home is covered by insurance. They cover any damages to the build that could be from natural disasters such as tornadoes, hurricanes, flood etc. They also cover items missing due to burglary.
Date: December 28, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website is user friendly. You are able to navigate back and forth to what you are looking for with ease. The website allows you to make payments easily and gives you the choice of opting in and out of automatic withdraw every month. On the website you can request for roadside assistance as well as get the contact information for your local office.
Date: December 22, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It is a well designed application that answers all the questions that as a customer one has
Date: October 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is excellent. I couldn't have asked for better service and responsiveness. The attention to the customer is good.
Date: October 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I was able to choose my premium and deductible for my policy. As compared to other insurance companies, I believe my deductible is not too high.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The cost is out of control, esp in view of the reduced coverage, but the customer and response service is excellent
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I love my insurance agent. He took care of everything for me, all I had to do was read and sign. My home insurance is affordable and my payment is taken from my bank.
Date: September 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I feel that we do have excellent coverage. My agent checked a few different companies and I was most impressed with what Citizens could offer us for similar prices of other companies.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have Citizens Insurance, I have never had an issue with my agent and enjoy the friendly conversations that I have had with them. I am basing my rating off of the agent.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I would say it is for the same reason as above since we bundle our insurance. I like the fact that the customer service reps look at all the options for bundling in order to save me money.
Date: October 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have called customer service multiple times and they have quickly solved any problems or answered questions.
Date: October 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I didn't search around for Homeowners Insurance. I already had auto and life insurance through State Farm so I had my agent just write up the policy. My closing had to be done quickly so not much time for shopping around.
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It's very easy to use, easy to navigate. I have never really had to use it other than to get docents online. Other than that just going off the generic use of it. I have not had to file a claim or anything yet
I just purchased policy and home in March.
Date: September 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It's incredibly high for such a high deductible. I couldn't afford the lower deductible payment. I think it was almost triple what I'm paying now
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They are pleasant to deal with and are fast to resolve issues i have.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the app because it gives me easy access to my information on my phone and I don’t have to be near my computer.
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Citizens were almost the only provider left in Florida when big companies pulled out because of risk over hurricanes. I am satisfied with the rates I am currently paying.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
For the most part the communication has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts on the phone.
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
There is not a lot that I know about comparing premiums to other companies. I set up my insurance during the mortgage process and used who was recommended and have stayed with them for years.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I couldn't get a quote directly from them. I had to go to my car insurance company in order to get a quote. I don't understand why or how that's even remotely acceptable practice. Very frustrating having to wait for answers when it would have been easier for me to just talk to them directly.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My insurance agent is a very friendly and well-informed agent. He is always available to help with any questions I may have.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The only interaction I had with Citizens was with the inspector that came out. He was nice but definitely came unannounced and poked around looking for big dogs in my backyard before I realized he was there. I didn't care for that too much.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I believe this company have a higher chance to pay out in most situations so makes the premium worth it.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have insurance that covers theft, break in, fire, damage, flood, and other things that are not considered an act of God.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I like that everything that I need to know about my policy and payments are on the website, however sometimes it can be difficult to navigate towards exactly what I need.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
For the most part the customer service has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Luckily I haven't had to call them for a claim or anything yet. However, I did have to call them to have them fix the spelling of my last name on the policy. They were decent to talk and fixed it immediately.
Date: August 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I am a new homeowner as of June 2016. I haven't had to make a claim so I can't speak to their ability to follow through their website. But I would say I'm satisfied so far.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have never had a negative issue with customer service. Anytime I've had to contact them it's been pretty painless, and they are quick to reply to emails which is my preferred form of communication for services like this.
Date: August 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I had multiple quotes on insurance in the area and this company had the lowest premium for the same coverage almost two to three hundred less than other companies.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It was the lowest premium for our needs that we could find at the time of going with this company. Every year it seems to rise though even though we make no claims.
Date: August 16, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The company have always been on point if i have needed to contact them for any reason and pleasant to deal with.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I am happy with how they communicate via email quickly and efficiently. Also, anytime I have had to call them, I have not had to wait too long and they are commonly courteous.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It is okay. I wish it were easier to navigate and find my insurance policy coverage and I wish it was easier to shop around for insurances without waiting for a quote.
Date: August 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
As stated above I have never used Citizen's website, therefore I really have no opinion one way or the other.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My premiums are much lower than other insurance companies that I have used in the past. Customer service is excellent.
Date: July 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It a nice app with clear options to search through for anything i might need to fin, its fast and have not ran in to any issues whilst using it.
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Personal property coverage in an event of damage to property, whether that be from inclement weather or someone coming in and stealing something.
Date: May 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They are able to contact me through email and have signatures done over the internet since I am out of state when I purchased the policy. They also made the documents available online so that I had them on hand instead of just mailing them to my home
Date: May 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The people are friendly and they get right back to you when you need them. They make the process of obtaining insurance very easy.
Date: January 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The representative is very nice we talked about life and he offered ideas on how to make a few small repairs that could add value to my home. He is very nice we even talked hockey too.
Date: January 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home, shed two porches, generator, loss of use. It covers my two bedrooms one bathroom home and all furnishings. Also has my daughter's medical equipment covered as well.
Date: November 25, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I haven't had to use their customer service since I enrolled through my State Farm agent. I never ended up talking to anyone from Citizens.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Definitely could be better and easier to navigate. Some things aren't where you'd think they should be. The mobile app is an absolute joke.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My furniture is covered including my tv, personal desktop computer, playstation 4, 2 playstation 3s, sofa, fridge, washing machine, tumble drier/ bed and wardrobes.
Date: October 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
i like their customer service.they are very helpful.i personally like their service.
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I felt so satisfied by this insurance because it provides good schemes which is more suitable for me and also for my family members.
Date: September 16, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
My insurance policy is great at providing offerings to meet my needs in giving me the policy I need for getting options I need. It is nice at being helpful with my cares and concerns for my home.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
They were cheaper than other options. There were a lot of add ons that they went through and discussed the necessity of them.
Date: September 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I am satisfied with my home insurance company. I say this but I really have had no interactions with them except to pay my premium. I have never had to file a claim so I really cannot sufficiently answer the question.
Date: September 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The home insurance policy provided an extensive coverage in case of thunderstorms and flooding. Considering I live in an area prone to hurricanes and saw Hurricane Harvey, this was really important for me to have.
Date: September 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Liberty Mutual. While it may not be as good at denying and delaying claims as State Farm and Allstate, Liberty Mutual sought the help of the same consulting firm that the other two companies did to reduce costs
Date: September 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think the premium and deductible are comparable to other insurance companies. I do get a discount because of where I do my banking so that is nice.. I would rate them a 3.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The liberty mutual offers varieties of policies in affordable price range and also give full coverage
Date: September 06, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Liberty Mutual is the nation’s eighth-largest auto insurer based on direct premiums written. In addition to home and auto insurance, Liberty Mutual offers a vast array of personal and commercial insurance policies.
Date: June 01, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
our home insurance compare to other policies it is better for paying insurance their will be particular time limit according to plan
Date: May 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
it is ok for the company insurance interaction but still, need improvement in the service
Date: April 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
it is good the company's website but still, need requirements for the website to develop more
Date: September 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
No app available, but i do use the website to pay for bills or check anything with my account. the website is bAllied Insurancec but it works.
Date: September 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
In my opinion the premium is about the same as others. Liberty did offer the best coverage for the area I live.
Date: September 28, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
When it is time to renew my policy once a year, they notify me 60 days in advance of any changes going to occur. If there's a price adjustment that means an increase in my premium, they give me plenty of time to plan for this I think that is great!
Date: September 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I have had very little interaction or communication, but the little i have had has been a pleasant experience.
Date: September 21, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I love Liberty Mutual website. They do not have a local presence in our town so I do everything online. Their website is extremely user-friendly and streamlined. I can get all my policy and premium information at my fingertips whenever I like. I'm not very computer savvy and it is extremely easy to use. The few times that I wasn't sure about something or had a question, all I had to do was call them and they were only too willing to help. Their customer service is outstanding.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
If I need information from Liberty Mutual that I don't understand on their website, all I need to is call them up and they are only too willing to help me. They are friendly, helpful and they always explain everything to me in a way that I completely understand. If they don't know the answer, they get back to me once they have researched and found. The customer service is top notch.
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I have had minimal communication with the company in the twenty years I have been insured with them. I have never filed a homeowners claim.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I am giving an average rating because I honestly haven't had to deal with customer service so I can't give an honest rating.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
When getting quotes initially, Liberty Mutual came in at the cheapest. I have all of my insurance needs through them, so I was able to get the multi-line discount.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Liberty Mutual charges a higher premium, supposedly for quality coverage and good service. I feel that their premium is too high.
Date: August 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
The website is only average, nothing special. I rarely use it.
Date: August 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is about average, so it's neither too good or too bad. I'll give it a 3 for being about average.
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My policy covers the dwelling, attached structures, contents, and medical coverage
Date: August 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I don't use the Liberty Mutual's website or mobile app, so I don't have a very strong opinion about it.
Date: August 16, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I haven't had a negative experience with Liberty Mutual, so I'll give it a 4 out of 5. Not bad at all.
Date: August 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I haven't had to claim for anything yet, knock on wood, but the process of dealing with my agent for everything else has been more than pleasant.
Date: August 10, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I never hear from the company unless its to pay my premium bill. their customer service is only average.
Date: July 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
It covers damage to my home from damages in most situations, excluding floods. Also covers my other buildings on the property and my vehicles.
Date: July 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I haven't had to use it very often, but they respond quickly to home issues and if someone they sent over is not helpful they are happy to send another.
Date: July 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
It covers any property damage due to age like old wires or water damage or mold. It also covers any damage that can accrue from weather like rain, storms, and excessive heat.
Date: May 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
When I first switched over to Liberty Mutual about five years ago it was much cheaper than the company I was using. But now the premiums are going up a bit every year and I'm thinking about looking around for a cheaper rate somewhere else.
Date: May 14, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
It has everything I need, but it's not very pleasing aesthetically. It's a little bare and not very colorful.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I wish the premium was lower, but in comparison with what my neighbors pay using other insurance companies, I am satisfied. I only rated it a 4 because I don't like to have to pay the premium, but who does. If my premium goes up, they are very forthcoming with why it is going up. There have also been years when the rate change was a price drop of several hundred dollars which was a major surprise for me.
Date: December 29, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
easy to use and navigate through. straightforward. You do not really have to be internet savvy to use it.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have an agent I can talk to in person, over the phone, or by email. He responds within the same day, and always tries to find me the best deal. He also gives out Christmas presents every year. It's just a calendar and pen, but it's still nice the sentiment.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
It's average. I don't communicate with them really because we have never had to file a claim. We get our statements regularly in the mail.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I haven't had much interaction with Liberty Mutual, but I assume that they are okay at communicating. I dislike the constant mail though.
Date: October 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would say it is about a 3. It is something you always need, especially in FL but not something I have to use very often. The few times i have had an inspection or have to call for any questions theyre are always pretty helpful
Date: October 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Fortunately, I've never had to contact my homeowners insurance company. I receive monthly bills from them with contact information if I need it.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I do not have insurance at this time, due to financial reasons. When I did have insurance it was through Assurant and my experience was completely online and I was satisfied with the company.
Date: October 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Thankfully, I have never needed to use our insurance. However, the times I have had to speak directly with them, it has either been an issue trying to get them on the phone or having a call back.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I haven't had a reason to file a claim, so I don't know how well they do that. But every year I need to give a proof of insurance document to my apartment complex and they are always very helpful.
Date: October 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The price we pay is a decent price, we are receiving the coverage options we want for a price we are happy with. While also receiving a competitive rate versus other option plans on the market.
Date: October 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I haven't compared the premium and deductible of my policy to other policies, however the price is already quite low, I would not expect other companies to beat it.
Date: October 12, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium is very expensive and although i am relatively happy with the insurance i feel that for the area (neighborhood wise) i am paying way too much money.
Date: October 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Premium was very competitive and I was satisfied completely.Compared to other companies they are the cheapest and most affordable
Date: October 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I haven't had to use my company's customer service. Acquisition of insurance and regularly renewal have been a painless process, and I have never had to file a claim.
Date: October 07, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I feel my premium and my deductible are comparable to other insurance companies. In the event of a claim, I feel I would be well covered.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I am satisfied with the premium of my home insurance policy. They are lower compared to other home insurance policies that have the same coverage as I do with Assurant.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The policy I have is failry basic. $100,000 coverage in the event of fire or theft for less than $125.00 each year. Overall, that is not bad in my opinion when compared to other insurance company offerings.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service provided by Assurant has been quite pleasant any of the times I've had to make contact. They have been knowledgeable and able to take care of any issues I've had while being friendly and helpful.
Date: September 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The deductible that is part of my policy is reasonable enough that if I were to fall upon an unfortunate or unseen event I would be able to cover the financial aspect of my policy.
Date: June 01, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The customer service is very quick. There is no waiting time period to get the service that you need. In addition, there is a human response relatively quickly.
Date: May 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
My premium is about average for around this area. I suppose it could be a little less, but then again it may not be a good brand of insurance.
Date: April 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I like our company and their premium isn't the best. However, because of the customer service, they have our business.
Date: March 30, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We love the customer service. they send us gifts in the mail and batteries for the smoke detectors twice a year. They take care of us.
Date: March 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
They are constantly checking on us. Right after Irma our agent called to check on us and if we needed anything.
Date: February 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Up to 20.000 dollars in property damage from natural disaster, fire, robbery, etc. It does not including water damage coverage because it was extra.
Date: February 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
There is not that I in general dislike about the interaction with my insurance company. They are relatively on point and make the process as smooth as possible as far as I can tell.
Date: February 17, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium is relatively in line with other insurance companies premiums. In addition, the deductible is relatively lower than others out there that I have had to pay.
Date: February 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I'm fairly satisfied with my policy options, I think that the deductibles could be a bit lower for what I am getting, but in the agreggate I think the policy is relatively fair.
Date: February 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
It is easy to access the policy anytime and it is bundled with my car insurance so all the information is in one place.
Date: February 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like that the mobile app can be easily logged into, in addition, I like that I can make payment decisions on the application that help me to expedite my interests in life.
Date: February 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I like that the customer service is quick to answer and is generally helpful overall. In addition, the customer service is not one of these automated systems where you can never get through to them.
Date: February 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I haven't yet had to deal with the insurance company's customer service department so I cannot accurately comment on it.
Date: February 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
I haven't yet had to deal with any of the insurance company's departments because I have never filed a claim for aything so I cannot accurately comment on it.
Date: February 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I didn't do much comparisons when it came to insurance so I cant accurately comment on the comparisons between my current company and others.
Date: December 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The interactions are very smooth, perhaps a bit too smooth. Normally, it takes about 1 minute to get to a live person with Assurant. It is really a relief to deal with things this way.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My premium is very low compared to how much coverage I get. This is one of the main reasons I chose the insurance company that I have, because I thought that I was getting the most bang for the buck.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website and application work almost flawlessly, in addition to this, they are one of the best applications I have used for home insurance.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I'm satisfied with my home premium, which is the same I was paying at the last company. But I'm getting a 50% discount on auto.
Date: August 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I have never used another company for home insurance coverage so it is difficult for me to opine on this matter. In addition, this matter becomes difficult to discuss without a comparator.
Date: August 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The customer service is great, they respond really quickly to questions that I have and answer everything as about as honest as possible. I have no complaints with them whatsoever.
Date: July 30, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
National General's website is easy to navigate. The webpage is very informative on their products and usage. It is not the best website I've ever seen but it is very functional.
Date: May 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like this company because they are saving me a lot of money on auto insurance. They have not given me anything to be upset about yet, so I am more than happy for now.
Date: May 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home insurance covers the basic items that are included with any home insurance product, however, it does not cover floods.
Date: May 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service at National General has been very good. I haven't experienced any problems, and they have been more than helpful in answering my questions and concerns.
Date: October 22, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I like Geico because I've bundled everything together so I only have to pay one bill. They did give us some issue when they claimed we had to replace our chimney.
Date: October 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
it keep cost down, it is cheap homeowner insurance, it take care of credit scores it also offer flood insurance.
Date: October 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
My home insurance is with Homesite Home Insurance but is through Geico. Geico has always had good customer service for me. The only problem is usually a long wait on hold.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like to buy the one that is cheap. I like to use a credit card to pay the entire price. I like it very much.
Date: October 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My rating for my insurance company would be at a 4. They are not perfect and sometimes make mistakes but they are always there to help and very friendly. I enjoy the instant chat features.
Date: October 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Geico insurance was our choice of home insurance because we already had car insurance with them so we were used to there customer service, which has been very helpful to our needs.
Date: October 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My rate isn't bad and I am satisfied with the service, I just feel like there is nothing that sets them apart. Sure some may cost more or others a tad less, but nothing that sets them apart.
Date: September 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My experience with Geico home insurance thus far has been great and I would say I am extremely satisfied with them and would give them a 5 on a 1 to 5 scale.
Date: September 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I will rate my home insurance provider a 3 because I have not yet had to file a claim with them. It does sting to pay monthly for something I haven't used yet, but I know the policy will be there for me when I need it.
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
GEICO offers a wide spectrum of options for our homeowners insurance. I'm completely satisfied with the options I was presented with. We had the ability to choose from a variety of different coverage levels.
Date: September 12, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have found Geico to have the lowest premium and and the best minimum deductible. When I search other insurers, no one else comes close to their prices. The premium are easily hundreds less and they offer a deductible as low as $500.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My home insurance is just okay. I mean we have the basic coverage for every thing. My biggest complaint is that when our house was robbed last year, we barely got any money back to cover our losses.
Date: September 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
The policy offerings are quite good and cover most things that matter to me, such as home accidents, protection, and security for my home.
Date: September 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
When shopping for insurance policies, we found a few plans that had similar premium and deductible rates and wound up choosing our provider based on the nature of how available and helpful their representatives were.
Date: September 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Geico's customer service has been outstanding. They are always available and always very pleasant. They try their best to provide a solution to each problem that arises.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The customer service at Geico has been outstanding. They answer 24/7 and I'm never on hold for more than two minutes.
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
THE OFFERING IS GREAT AND PROVIDE A VARIETY OF OPTIONS THAT I REALLY LIKE COMPARED TO OTHER COMPANIES IN THE AREA
Date: September 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
we have been happy with ours.I will most likely look into a few others to compare the pros and cons of what we have now compared to others but I think we will renew with Geico again.
Date: October 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Always a little bit slow with delays, and not entirely use friendly as far as where all of the options are on each menu, but in general when I need to reference something, I can find it eventually.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is outstanding. I always talk to someone English speaking and I am never on hold for more than a minute it seems.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I really like the accessibility of the company's website. I can sign on and do claims right over the phone. I can look up any policy information and add to my policy as well right on the mobile app.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I dislike the fact that for my hurricane coverage, I have a one thousand dollar deductable, but I understand that they need to protect themselves as a company as well and me.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is wonderful. Anytime I have ever contacted them, I have always been treated fairly and with respect which is very important to me. They are fast with services.
Date: August 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
protection of personal items, hurricane coverage, accident coverage is someone is injured on my property. Also included is coverage in case of a fire or other disasters.
Date: August 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like the visual display and how the layout is, because it makes it easy to navigate the app and the website.
Date: August 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have not researched many other companies. Geico had the best to offer me so I took it right away.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It covers it with various risks for both content and construction. It also includes protection for civil liability in case of damage to third parties by a family member or by house conditions.
Date: May 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I do not like the design of the platform nor the handling of the page
Date: March 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My premium is lower than other companies. I compared before choosing and they provided me with the best coverage at the lowest rate. I also get discounts for combining my auto insurance with my policy.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
THey offer all of the same offerings as the other companies that issue insurance in our area. I haven't compared all of them, but they are competitive with the ones that I have checked.
Date: September 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have had them for at least 5 years and I have never had an issue with them. Anytime that I have had to call them they have been very helpful and easy to deal with.
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium and deductible are competitive when comparing them to the other insurance companies. The deductibles are in line with industry standard rates.
Date: February 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
they will repair the house if the damage is covered under warranty, damages like flood, hurricane, tornado, thunderstorms. They cover electrical damage as well.
Date: February 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Their employees are rude sometimes and don't want to help you, but sometimes you do get someone really concerned on helping you.
Date: February 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It doesn't have all the information I would like to know, I have to call in and I don't like that. Its hard to find information on their website. seems like it needs updating too
Date: February 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I think they do need help with communication, they tend to not return your calls, or give you information you should know.
Date: February 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think the premium is less than average compared to other companies, they do anything to not cover the damage.
Date: November 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
As stated, they are good about returning my phone calls and finding out answers to questions when I have them. I think my agent should have made an attempt to meet us in person some time in the past 3 years.
Date: September 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium rate is quite moderate when compared to others.
And it is easy in terms of regular point of contact
Date: September 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have the dwelling, other structures, screen enclosure, loss of use, med pay, liability, service line, animal liability
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My home and contents are covered. The lanai screen is covered. I am covered if someone is hurt on my property. I am covered for catastrophic damage.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My agent is friendly and helped me understand everything in my policy to cover what I needed.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
My premium is slightly higher than other insurance companies but typically on par with coverage/premium in my home state.
Date: September 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I know that my premium was the best "deal" that my agent could get at the time we purchased the home. I believe that I could find a better price, but I will probably stay with the same company until after I put a new roof on the home when it needs one.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The mobile app is quite easy for such learned persons and is advanced in technology.
But it is not so suitable for grown up or senior citizens.
Date: September 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have an area that can be limited and I have a bigger package so it costs a bit more. but ok priced.
Date: September 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication system which they have initiated is so very inefficient, as there is no proper response when we actually need their support.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The one time I had to access cuistomer service was pain free and relatively easy to get a hold of an actual human on the phone, so I generally don't have any problems.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The only communication I get is an occasional email that is not personalized and the bills. There is no interaction.
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They send out emails periodically to give information or reminders but not so often it's annoying.
Date: August 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
They are efficient, competitive, and locally owned and operated.
is a remarkable insurance agent who goes way above and beyond to make sure that we have the right coverage.
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
My interaction with the insurance company was a postive because the rep was courteous and helpful and was able to keep me informed about my coverage.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is okay when there is a mere change in their behavior.
In the beginning there was satisfied level of customer service.
Date: July 29, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
We have never met our agent. We moved here from another state 3 years ago. I got quotes from several agents and she was very personable on the phone and offered us a reasonable price. That was pretty much the end of our conversations with her. I would prefer someone local, but at this point, I am not changing coverage.
My policy covers fire, storms, lightning, and vandalism for my personal dwelling, but not earthquake/flood. I also have loss of use coverage.
Date: December 24, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It's easy to use. Has lots of information to learn about things. Great articles.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Sometimes there's a lag to it and unresponsiveness to the actions. The layout is good and it is easy to find just about anything I would need to know about my coverage.
Date: October 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Switching to Farmers Insurance was able to save me $300 off of the same service I was getting from liberty mutual. I was even able to increase the coverage and still save money.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Slightly more expensive than some of the smaller companies. I think you get what you pay for in terms of customer service and an agent that you can pick up the phone and call whenever you need them.
Date: October 14, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service is great. Everyone is friendly and willing to help. I wish there was a quicker connection time over the phone though, but when you do reach someone they are eager to help.
Date: October 13, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
However, customer effort score is recorded on a numeric scale, so a higher score would represent a better user experience. For a standard seven-point scale, responses of five or higher would be considered good scores.
Date: October 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Comparing prices is always difficult. Many service providers often make offers just a little different that those offered by their competitors. This company is competitive.
Date: September 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have only dealt with the home portion of my insurance company once. That was only when we were choosing the right kind of insurance for our home. When speaking with the agent.
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Our premium matches the service we receive. Although they are not the lowest in the industry, you are getting what you are paying for and that is the best service and coverage.
Date: September 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I think the premiums offered are pretty similar to other companies.The coverage is nothing special and offers everything you would expect.
Date: September 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
i have never had any experience with their customer service department. i have never filed a claim, and the renewal goes through my broker. so i would have to put a 3 for "neutral"
Date: September 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My monthly premium with Farmers is very low for the coverage received in comparison to other estimates I have received in the past.
Date: September 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I am slightly uncomfortable about how I've heard of lower rates being provided from other insurance providers. Even so, I can live with what Farmers provides even if it may be possible to get a slightly lower rate.
Date: August 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am very satisfied with the premium and deductible of my home insurance policy. I think that it is very reasonable in comparison to other insurance policies through other companies.
Date: July 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have only had to contact the insurance company once. While I spent a longer time waiting for a representative.
Date: May 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They are no problem, I get emails and follow-ups from them when I have asked a question to get results. They are good at making sure everything is fine.
Date: March 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
They are covering home, contents, outbuildings. Loss of use and covered if we have to rebuild we will have a place to stay until done.
Date: February 19, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The company has some of the best people around working with them. I love all the help that they provide and they are so friendly too
Date: February 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like the ability to call down there and they already know who you are. They cannot be beat for customer service, i really enjoy the company
Date: February 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I do not know about other companies and their rules, I have had this company as long as i have owned this home. Never needed to file a claim and the price is pretty low.
Date: January 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is fine, I never have any problems when I go on there, the only time I do is when I want to check my limits or certain things covered. I have my payment come out of checking acct monthly so I don't have to worry about it. The site is easy to navigate.
Date: December 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have gotten quotes from different companies and they came in the cheapest with the most coverage. Others were higher in premium and lower in coverage. I did a comparison before I switched from State Farm to Farmers.
Date: September 29, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I haven't had that much interaction with them. Since we haven't had any claims to our insurance.
Date: July 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Basically, everything is you can think of. I am pretty sure that in any case we are covered by the home insurance.
Date: May 13, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I think it is difficult to find the help center and it could be easier to navigate. I like that you can call the help number anytime you want.
Date: May 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I think it is a little higher than usual, but it I think I like that we get more coverage.
Date: January 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I think they are really great at getting back to me in a timely fashion which I really appreciate.
Date: October 22, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
My experience is through phone not in-person. I look for the best rates from companies. I have never had a claim for 42 years. I like the representative that works in local office.
Date: October 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
your customer satisfaction score can be calculated by adding up the sum of all scores and dividing the sum by the number of respondents
Date: October 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I would give it a 5 as I have never had a single problem with my insurance and they are always there for me.
Date: October 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium as well as the deductible are very fair prices and the low deductible really helped when I was in ana ccident
Date: October 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have not submitted a claim for my home insurance. I use them for my auto insure and they have been great. Customer Service is proffesional and courteous.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I chose the one thousand dollar deductible to keep the yearly cost of the policy down. The other companies also provided the same deductible choices but I found Progressive gave the best price when I bundled the car with the home.
Date: October 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have never had an issues with their customer service. When I call to speak to an agent, i am promptly connected with a customer service representative. They have lowered my rates due to having no claims.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The rates of the company I use now are significantly cheaper than the options we had. Most of the competitors did not have the same things covered in the comparable plans.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
My deductible is my choice only because I choose to have a lower premium. I'm not happy that it is so much but I pay less through the year.
Date: September 14, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
We have just moved and were in the process of securing home owners insurance for the new residence. We initially went to our current insurance provider, but had nothing but issues with calling as well as their website.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The deductible policy they are offering is just amazing for the new customers to believe them more and its make us to get some extra bugs for our savings
Date: September 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I would rate my insurance a "5". I have contacted their customer service department several times, both online and by phone. The agents are always polite, helpful, and knowledgeable.
Date: August 19, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
its a very good company i have had no complain so far with it.it offers great rates and good services
Date: April 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am covered for what most major home insurance offerings cover and for what is required by law in my state.
Date: April 08, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I really do love the progressive's website and mobile phone app. It is very intuitive and has all the functionality that I would expect or want in such an app.
Date: March 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like everything I have experienced with Progressive, from the great premium rates to the wonderful website and mobile application, to the great customer service I have experienced with them over the last seven years I have been a customer. There is nothing to dislike about their customer service.
Date: February 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I havent really looked into any other insurance company for coverage oremiupr because I have been with orogrprogre for many years, but I don't think my premium is much higher than others from what I've heard.
Date: January 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
No other company I have ever received a quote from could ever come close to the low premiums I am able to get through a Progressive insurance company. I am very pleased with them and will stay with them for a very long time.
Date: August 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
I have never had a problem with communicating with my insurance company. I have the personal cell number of my agent so I can call her at any time, also they are very responsive to emails.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home is covered for above value. Also attached to my policy are my patio covering, my detached garage, and my attached storage shed. My contents are covered up to forty thousand dollars.
Date: July 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I love my insurance company's customer service. I have talked to my agent rep so many times she has almost become a friend to me. I can't see myself leaving this company based on the relationship we have.
Date: June 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I did a lot of shopping around before I decided on an insurance company to insure my home, because there are a lot of choices. My agent at Progressive provided me the lowest by far.
Date: June 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I do not use the company's mobile app. It uses a lot of data and we live out where there is bad cellular service, so I have to go on the computer to access my policy most of the time.
Date: October 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I have not had any direct contact with customer service, but the agent that helped set up my insurance was very friendly nd helpful.
Date: October 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My deductible is comparable to other insurance companies and policies around my area for similar policies. My real estate agent helped with setting up the right policy.
Date: February 23, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
well I do not have anything bad to say except that sometimes they can be a little slow but of rest everything very well
Date: February 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
This is difficult to answer as I have not dealt with the company in person, online, or in the phone in a long time. From what I remember I had positive experiences.
Date: February 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
They have a great quality, they are very versatile since they are a good organization very good in what they do
Date: February 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Their great organization is unpredictable because they are very concerned about their work and they like what they do because they enjoy doing it.
Date: February 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
sometimes they can be a little slow but in reality they are cautious and so they do not make mistakes in their things and there are no mistakes when it comes to needing them
Date: February 18, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our home insurance covers dwelling, personal property, hurricane coverage as well as limited fungi and loss assessment. We don't have water damage coverage, but I will probably look into adding that as a part of my plan.
Date: February 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
It is very good I like my provider very much because it is very safe and simple and has a great feasibility when it is needed
Date: February 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I have only accessed the site once or twice since I started the policy. The experience I had was easy to use, but without more time spent on the site it is hard to assess what I like or dislike.
Date: February 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Again my communication with the company had been limited due to I have not had any changes in 10years and my escrow pays the bills at renewal time. To go back 10years I believe that my interactions with the company were positive.
Date: February 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
As I fill out this survey I realized that I had not reviewed my pilicy since I purchased over 10 years ago. This survey has inspired me to look into other options and services.
Date: October 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The site is easy to access and is always available. I never have any issues when I need to go online, whether or pay a bill or file a claim.
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
Mobile and website work as they should. I filed my claim due to hurricane Irma on mobile app and everything went smoothly. Used both the mobile and website to check claim status.
Date: September 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
All of my belongings, the actual structure of the home, everything except warranty on my belongings are covered by my insurance provider.
Date: September 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
No snags as of yet. Always taken care of promptly and since my agent is on top of things I'm good.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I deal with an independent insurance agent for my insurance; very seldom do I speak with the actual carrier. Speaking from the agent's point of view, the customer service has been wonderful.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Was very close to 600 less per year then my last insurance company. Was relieved when I switched because prior agency keep raising rates dramatically every year.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My agent, Stan, is very involved and aware. He emails me to check my status after natural disasters. He also sends an email out periodically to see if I have any needs.
Date: March 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Other insurance companies offer a wide variety of premiums to choose from. More reliable companies come in around the same price, while not-so-good companies come in cheaper, for that reason.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
Anytime I have a question or need to make a payment, the interaction between the insurance carrier and my agent is great.
Date: June 29, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Communication
The only interaction I had was when I called on the phone one day, and that took forever to get in touch with a live person.
Date: June 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website took me a while to get the hang of. It is not as professional as the big name insurance providers and the login portal isn't arranged how I would expect. It took me longer than expected to find our home insurance policy documents once I logged in and there isn't any sort of guidance or faq available.
Date: May 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Roof, Walls, Flooding, Sinkholes, Lightning Strikes, Hurricanes, Improvements, Structural damage, Medical Bills tied to getting hurt on the property.
Date: April 21, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We used to have coverage with a big name home insurance company and they were charging us nearly $500 more for the same coverage as our current company. I became distrustful of the company we had after an auto insurance claim and decided to switch to our current company because they were smaller and more intimate to deal with.
Date: April 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Between notifications on the APP and them making calls if necessary. I feel their communication is great.
Date: March 25, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Customer Service
The wait time to actually talk to someone was very long the only time I tried to call them. I was on hold for almost 30 minutes.
Date: March 10, 2019 Age: >60 years Gender: Female Marital Status: Unmarried
Premium
The premium seems a little high to me; however, living on the coast you have to include hurricane damage insurance.
Date: January 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our coverage covers the home itself, including the structure, plumbing, electrical and gas lines inside the home. Our property is also covered with regard to our fence and outdoor, detached sheds.
Date: December 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have always found customer service to be quick and very compassionate. They have always made me feel like a valued customer and addressed my concerns quickly.
The website can be confusing when going to pay a bill. You don't log in to an account like most websites.
Date: October 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have not looked into other insurance companies in recent years but still feel mine is high
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I feel I have a very good premium compared to other insurance companies. When I first bought my home and was going to purchase my home insurance, I was simply going to bundle with my car insurance. My mortgage company suggested Tower Hill instead. The coverage was good, cheaper and had a better reputation in the area than other more popular insurance names. I am happy with my premium as it is now, we have never had a increase in cost with this company.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
It is easy to find what you are looking for on the website. Popular links are easily assessable and additional information related to my area is posted on the main page. For example, I live in Florida, so the insurance website has a Hurricane Outlook news article predominantly featured on the site. I have not used the mobile app, but it too is user friendly.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I have never had an issue with filing a claim even for hurricanes
Date: August 16, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
I appreciate that the company is available 24/7 for claims and customer service. I like that they don't call with promotions and try to sell you new coverage all the time. They send an annual statement, and are available if you need them.
Date: June 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have never had to file a claim with my company however, I annually receive a statement about my coverage and what changes are available if I wish. When I have called with questions, the customer service staff was friendly and knowledgeable.
Date: March 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home insurance policy covers storm damage, fire, and roof repair. I am disappointed my policy does not protect my home in case of sink hole or flooding, but that information is prominent on my annual statement.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The app just never seems to work very well or show correct information
Date: May 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Other companies were not as transparent as this one. The one I work with is very easy to learn about and they give you everything.
Date: October 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
It is very good and very safe to use I really like it A lot e offers many options and very fabolous discounts
Date: October 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like it because of the many options offered by one of the bad things that I do not like is that they take a long time to answer or grab the phone
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
It covers a year-round insurance for health, life, dental, accident and prescription. Until now, I haven't had any problems with de coverage.
Date: September 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
I like it is very good and I have a lot of time that she is a firm and safe and good Bad is the customer service by phone
Date: September 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
As far as the premium I am satisfied with it. I can pay in installments which makes it easy for me. The thing I dislike is the deductible. When I first signed up with them it use to be $50, few years past and now its about $70 deductible. If it gets higher I will look to seek a different company
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication is minimal, it only occurs when theres a repair that needs to be made, I talk to then about setting up an appointment where they come to the home. I can file a claim online so thats very convenient
Date: September 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared to other insurance companies, this company respond quickly to an emergency. They also provide extra quotes as part of the original plan that you chose.
Date: August 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
air condition, plumbing, electrical, appliances. it covers other things as well and we pay a deductible for these items that needs to be fixed. If it is found beyond coverage then we are responsible for remainder of cost
Date: July 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
By the time, I haven't had any bad experiences with the company. I appreciate their services and all the attention I have received by the moment.
Date: July 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The comparison of other bonuses is that it is very good with your options and materials since you can return and give you a good price and a good discount
Date: July 28, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The most I like about customer service is that it helps you and solve your problems among others What I do not like is your delay in answering the customer
Date: July 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It doesn't let me update some items such as an old email that I have no access to at all. Sometimes its slow loading or shows errors. It shows me the jobs that has been done but does not specify the date as I look back at past jobs.
Date: March 13, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
Their website is up-to-date all the time. They have all the specifications of the plans that they offer well described.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I like a lot of things such as insurance plans for peace-of-mind that they have for free. Also, their customer service is very efficient, they have an excellent virtual marketing organization.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Customer service is great, especially because I'm in a different state from where my property is. They are good about calling me up and setting up appointments and confirming after I had confirmed with my tenants
Date: October 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
My experience with my home insurance company has been good. We have not had to file a claim yet, but their customer support and online interface make everything easy.
Date: October 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Our insurance company was relatively fair with the deductibles and premiums. The cost of the deductible was next to nothing compared to the cost of replacing all of our damaged electronics.
Date: October 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The bundled premium Nationwide gave me was lower than with Progressive. Nationwide worked with me a lot more to get my premium to an affordable price.
Date: October 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I don't have information on comparative policies for the same coverage. I went with Nationwide because they were our insurance provider at our other home, and we were happy with their service.
Date: October 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
my expirience with nationwide customer service has been amazing, i always get the help i need and i never struggle
Date: September 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I use Nationwide as my insurance company for my home and I have been really pleased with their level of customer service. They can be reached any time of the day or night.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Nationwide's customer service is mediocre in the grand scheme of things, but ultimately better than previous insurance companies I've dealt with.
Date: September 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The deductible is similar to other companies. After shopping rates, our premiums seem to be slightly higher than the going rate.
Date: September 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
home insurance is threw nationwide and again had to download an spp to get discounted
Date: February 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They have very good customer service. It is easy to get in contact with and talk with an actual person and they are very helpful when needed.
Date: February 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like that the representative a very friendly most of the time when you call. They also are very knowledgeable about the product when you ask questions and try to help you get the best rates and discounts when you ask.
Date: February 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I don't like the fact that on the website you cannot make changes to the policy yourself. I have to call in if I want to make any changes.
Date: February 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Hail Damage or Storm damage, Fire damage, loss of property or theft or property, vandalism. Outside components such as AC unit damage due to storms is also covered.
Date: May 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I don't like insurance companies because they take your money and give you nothing in return,
Date: February 25, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
They have covered several fixes in my bathroom. I was remodeling and the guy who was doing it, did it wrong and I had to go to me home insurance company.
Date: February 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
They have several departments and they each do not know what the other is doing so thats frusterating. When I have questions they don't know the answer because those files are in a different dept
Date: February 20, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Their premium is pretty cheap compared to the competition. They cover more for less.
Date: February 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like when I call them, they arrive in less than 2 hours. In general, I would say that this company is fast for everything.
Date: February 12, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I like the website it is easy to use. You can file a claim or look at your claims status. You can review all of the paperwork that goes back and forth after a claim has been filed(I had a total loss house fire so there is a lot of back and forth paperwork)
Date: February 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that they are so fast when it comes to customer service, but I dislike that they are never simpathetic.
Date: February 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I don't like that I have an unresolved extra charge on my policy that noone can seem to explain or get removed. The claims process was tedious and I am unsure if it was my particular adjuster or just the way it works.
Date: February 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Honestly, I like the website, their desing is amazing and it is simple to understand all the content.
Date: December 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Basic fire policy. It cover fire. it covers hurricane but at a high dedecutible. It covers people getting hurt.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
Their website doesn't explain things in detail. I have a claim, they inspected my home, and did not qualified for any help. They just claim his insurance every year, they are careless.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
As I said before, they just one my money, and nothing else.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I don't have any experience with others insurance. This is the only one.
Date: June 22, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
We don't even talk to anyone that works there. They never call and ask about the house.
Date: April 11, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
It's easy to get to and navigate through. It lists everything that has to offer with pricing on the list.
Date: April 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Our premium isn't that well with this company but it is better than most places I've called about. It's nice because they take it out of the bank account.
Date: March 10, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
They are covering all of our belongings, the house itself and our attached garage. They cover everything in our finished basement.
Date: September 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The customer service at my agency is quite good. They keep in frequent contact with me. Several times a year they will email me with information concerning my policy and ways to change it. I usually get a follow call a few days after the email.
Date: August 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Everything has been fine. It hasn't been great but it met my expectations
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My policy is a replacement cost policy which has a $500 deductible for most claims. I have been with the company for 3 different house for over 20 years.
Date: August 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I put a three because I have not used the mobile app for my insurance company. I'm sure it is a workable app however, I get my insurance and information through an agent.
Date: July 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I'm happy with the communication between my insurance company, agent and myself. They email frequently throughout the year and follow up with phone calls. I can make an appointment with my agent at any time.
Date: July 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I can find the information I want but it can take some time
Date: March 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium is fair. It goes up only slightly every year. I know many people who pay more for homeowners insurance than I do. I'm quite satisfied.
Date: January 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
They have always been able to handle things when I finally get through to them
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like that when you call I didn't have to sit on hold for a long time. The customer service took the time to answer all of my questions, even though, it took about 30 minutes.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
For the coverage and the fact that i have never made a claim i feel that this premium is too high. My policy price has doubled in the last year even without any claims.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like getting tips and emails from my insurance company. I like to see their emails and their informational articles.
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like it a lot, I really do not have any complaints about the subject
Date: August 23, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
It is a policy that covers possible risks within the home and insures in a single ... also includes coverage for damages to third parties that may be imputed
Date: August 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
My insurance company does not offer a mobile app. They do currently send me notifications and information through email messages.
Date: August 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like that it is easy to look up information to file a claim. We were hit by hurricane Irma last year and as soon as the hurricane was over we got on their website and it had lots of information that was needed to file the claim. It made the process easy.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My house is totally covered on the exterior as in, the roof, brick structure, and garage. My jewelry and other valuables are included. Also, I have an in-ground pool that is also covered.
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like its speed and good attention. I do not like that it is not very understanding
Date: January 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I like that they do not call and harass me. I receive secured emails from them if they need to contact me about anything. I also like that they will mail an estimate of my renewal about a month before it needs to be renewed.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The few times I have called have been fine the customer service. But I have not had any major issues that I have had to have more detailed contact with them for so I am not sure how that would play out.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
My home is very old, which in turn means a higher premium rate. I shop around every year and People's Trust always has the best rate for me. All the other companies are higher.
Date: June 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I could not be happier, once again if I have a problem they are there for me in hours at the longest and at times minutes. they will literally drive to my house to explain something to me if I am confused.
Date: May 30, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I pay less premium for the same amount of coverage through other places
Date: April 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
it is very easy to use and I never have any problems with it. my favorite thing is that I can log in the app and request a sales rep to contact me and they call me within hours
Date: December 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
basically, we have contents and home coverage if we experience a total loss or any damage due to fire or rain or natural disaster. it only covers our house and nothing else. it is kind of a bare minimum policy
Date: October 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Any time my policy 'ends' and then gets renewed, there is a lapse with my lender where I get sent a letter saying I am not covered. I always just send a copy of letter I received over to my agent and he handles it from there.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Any accidents that occur on my property are covered up to $20,000.00. If my home catches fire/floors I am 10% covered.
Date: September 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
My direct agent is always there for me. Any time I have a question or concern, I email my agent. He is very quick to respond to me. Also, anytime I refer someone to my insurance, I get an automatic $10 regardless if they switch over to them or not.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Their website is very organized and clean looking. It is easy to navigate and log into my account to check out my policy. I have not used their mobile app. I am not aware if they even have one.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
When I was pricing out insurance quotes, I looked into 5 different companies. Westfield Insurance had the cheapest insurance when I bundled my house and my car together in comparison to everyone else. I was still getting the same coverage but it was cheaper overall.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service department is friendly and quick. I have never had a bad experience. They are quick to call back if need be and reliable in trusting they will get the proper info to where it needs to go.
Date: September 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like everything is an excellent job, very helpful at every moment, without negative comments even excellent.
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
very good I would like that all the policies were as effective as mine, I recommend it. very good
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I think my premium compared to other homeowners in my neighborhood is about the same as everyone else's premium.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I dislike that it is hard to locate contact information on the website. I also don't like that I can’t live chat with an agent.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My insurance company communicates with the mortgage company but never with me. I am always having to call to find out why my premium goes up.
Date: May 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like everything, as I said it is the best if it were not so I was not with this company
Date: October 05, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
We've participated in insurance check ups every few years and have had reason to correct some of the home information that could effect our premium. The requested changes were handled quickly and accurately.
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Our home owner's insurance policy is much less expensive in comparison to others on the market with the same coverage. They also have much better customer service compared to other services I've tried as they are very personable.
Date: September 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
They have reasonable prices and offer good coverage. They have great communication and email me.They also send me information on hurricane preparation. I have only had to contact them once.
Date: September 07, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I'm honestly not sure but at the time we signed up with them, they were one of the best prices on the market.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I would give our home insurance company's customer service a 3. Mainly this is because I haven't had to use it before. It automatically comes out with our mortgage payment each month.
Date: September 07, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I am very satisfied with travelers customer service department. when I had an accident in my house they were quick to respond and very friendly to me. They got back with me within an hour.
Date: September 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I pay a lot less than my neighbors who have the same house as me. Any increases have been very minor
Date: January 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We have an agent that is always looking for a better deal for us while keeping the coverage we need so I think that is a great benefit.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have a plan with a high premium, but the coverage being provided is about the same as the others that I've shopped. Perhaps a slightly better value.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is very basic and provides contact information and references on what actions to take in certain events, but they rely much more on phone calls than website contacts.
Date: August 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
We had to file a roof claim due to storms and they were super fast to set an appointment and have an adjust show up to the property. Within another week we had the claim and check.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The initial interactions with customer service are fast but the time in between while waiting are confusing because there is no status updates between calling and receiving claim information.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The amount that I pay is not outrageous and they give me good service, so I have not shopped around and don't know what comparable insurance would cost elsewhere.
Date: September 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
All of my pertinent information is on the first page when I Log-On. It is as they call it a "snapshot". Simple and easy to navigate and edit, if necessary. I actually revised my phone number during this survey. It was that easy and I noticed right away that it needed to be updated as it was right there on the first page.
Date: March 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
During my initial call, I was told to expect a call back from a claim rep that same day. I got a call back within an hour.
Date: December 30, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
When I called them, I went through a short phone-tree and spoke with a representative very quickly and was provided with immediate customer service to work through my issue.
Date: October 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
We have not had any issues with Frontline or their customer service. They have provided us with detailed information.
Date: August 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Love the premium offered compared to the previous insurer. Saved almost $800/year by switching and have comparable or the same coverage with the same deductible. Also, don't have to meet with a separate membership to be eligible for coverage.
Date: June 23, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Haven't dealt with the customer service directly, but the agent was responsive and very helpful. Feel like they will be on my side with and covered events.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Paperwork was detailed and clear on coverage limits and amounts. Sent everything in a nice folder with all the detailed information on exact coverage exclusions and meanings.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I would like to see more communication from my insurance company via email. Additionally, when the company mails the annual policy they do not bother to include the entire policy, just the riders with the changes. I would prefer to receive an entire document so I can look at everything all at once.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I feel fine about the customer service I receive from the company because I almost never call them. Our deductible is already so high that I have never made a claim, so I've never had to deal with them.
Date: August 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is not intuitive. It's difficult to access my policy and to find the information I am looking for regarding my coverage details.
Date: August 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium for our insurance policy is exorbitant. It's more than three times what people nearby pay for a comparable amount of coverage. Unfortunately, none of the other insurance companies are willing to insure our home due to its partial flat roof, so we have to pay more.
Date: June 27, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
They are often very willing to help whenever I may need to call or message them about a question or concern in terms of payments and/or any possible claims that I have questioned them about.
Date: June 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Interaction is typically always very nice and it is easy to contact them while also responsive to them to find the correct answers to my questions.
Date: May 31, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The property itself, personal property that is inside the home to a certain dollar amount, personal injury (to a limit), fire, etc.. Flood insurance is not included in the coverage.
Date: April 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I do not ever use the app or website other than to check the billing or the renewal, to be honest. The website seems like it is very organized, however, I don't often feel that I need to check it.
Date: October 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I chose a slightly higher deductible to lower the premium a little bit, but the pricing across the board at the other insurance companies was all very similar.
Date: May 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They communicate well with the customers. But it is difficult to contact them. There are lot procedures to contact them by pressing their keys.
Date: May 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My Insurance company covers all repair or replace your home or other structures on your property, like a tool shed.
Date: March 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It is very easy to access. It is very useful for the customers to know their dues and times. This is the simple way to find the solutions.
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I would love to pay less per month, however, I know that the price I pay seems to be fair. I just hope if I ever actually need it, they will cover me in an emergency.
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have never had to deal with customer service. Ever since my escrow set up the insurance for me I have not had to reach out to them.
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I am satisfied with the website because it is clear to use. It is simple to find anything I need to on the site, however, I rarely use it, to be honest.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I haven't researched into other companies. I may be getting screwed and not know it. I certainly hope not. But there is the possibility I am getting a raw deal.
Date: October 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My home insurance company is Safeco, a very modern and well developed company. They have been in this field for a long time. i would rate their service at a 4, based on my experiences with them.
Date: March 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The dwelling and other structures like my garage. Also, all the contents of the house and medical payments.
Date: October 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They have been helpful overall, but I do not like the limited options I have for getting a hold of someone when I need something. It only gives the option to call them, i wish they had a chat feature also.
Date: October 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
My deductible is the same with Amica as it was with my previous insurance company. However, the premium is considerably less than the premium with my previous insurer.
