Top Florida Homeowners Insurance Companies Ranked By Customer Reviews

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Florida Homeowners Insurance Company Ratings

Company Customer Service Premium Communications Website/App Policy Offerings
USAA
USAA
State Farm
State Farm
Allstate
Allstate
Citizens Property Insurance
Citizens Property Insurance
Liberty Mutual
Liberty Mutual
American Integrity Insurance
Assurant Specialty Property
American Integrity Insurance
Tower Hill Insurance
Security First Home Insurance
Olympus Insurance
Olympus Insurance
GEICO
Universal Property & Casualty Insurance Company
GEICO
People's Trust Insurance
People's Trust Insurance
Tower Hill Insurance
Homeowner's Choice
Farmer's Insurance
Assurant Specialty Property
Westfield Insurance
Progressive
Security First Home Insurance
Florida 1st Insurance
Homeowner's Choice
Florida 1st Insurance
Farmer's Insurance
Progressive
Westfield Insurance
Universal Property & Casualty Insurance Company
St. Johns Insurance Company
ASI
St. Johns Insurance Company
Safe Point
SYNERGY
Nationwide
ASI
SYNERGY
Safe Point
Esurance
Frontline Insurance
Frontline Insurance
National General
MetLife
Safeco Insurance
American Family Insurance
American Family Insurance
Safeco Insurance
Travelers
MetLife

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USAA Home Insurance Reviews

Date: June 10, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
They were very professional and courteous. They repeated what I asked for in my policy and made sure everything was clear.

Date: June 06, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
USAA has the best rates of any insurance provider I've come across. I have gotten quotes from various providers but none have been able to beat the prices offered by USAA.

Date: May 26, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
There is nothing I don't like about USAA. We have twice had damage to the roof of our home and the Customer Service team was quick to respond and get an estimator out to our home to assess the damage.

Date: May 25, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
They are always there for you no matter the time of day or the situation. You can always reach someone via phone. It's nice being able to reach an agent whenever I want or need to.

Date: May 18, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
We called to ask questions a few times and it seems like we are pulling teeth. They seem to be mad and annoyed that we might need to make a claim.

Date: May 18, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
It's relatively low in comparison to my other home costs and it is comparable to competitor prices.

Date: May 15, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
The customer service is excellent and the claims process is very easy and fast. It took only 7 days to receive my claim disbursements.

Date: May 03, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
The covers full rebuilding. It covers entire property for DJ lords and other natural disasters and covers 70000 for liability.


Date: May 03, 2019    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
USAA is known for there customer service and always thanks me for my military service. They do what they can to help regardless of the situation and are always friendly. I have not had a negative experience with USAA and they seem genuine.

Date: April 29, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
The customer service representative was very friendly and knew every aspect of the process well and made it easy to complete my claim

Date: April 23, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service agents at USAA are very helpful and typically have the claim processed and pay the claim or repairs within the week.

Date: April 19, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
We made a claim and since then our premiums have gone up. I feel like I am trapped because we are bundled with all of our other insurances. It seems to be we are punished for a claim.

Date: April 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I rarely have to interact with my USAA agents. I only really interact with them when I want to discuss my premiums and my coverage and even then it's not really that hard to find someone to talk to at USAA.

Date: April 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
My annual premium just keeps going up every year it goes up in some way shape or form. I am satisfied with it currently, but if it keeps going up then I may be looking to switch in the near future.

Date: April 08, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
The premium is broken down into easily affordable payments and does not require a downpayment.It is the cheapest in comparison to other companies

Date: March 31, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
The USAA mobile app is very user-friendly and allows me to make a hassle-free claim from the app. The process is very easy and USAA handles the rest of the details.

Date: March 26, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
Everything inside my home including all of my belongings as well as the structure of my home are covered under my policy.


Date: March 13, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Whenever I have some sort of issue they are looking at they are always open with me and allow me to reach out to them 24/7 with any questions.

Date: March 13, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They are fast to get back with us. They call and keep us informed and afterward send emails with what we went over. I just don't like there to

Date: March 06, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I've had to call customer service on numerous occasions due to questions about my policy or questions about rate increases. Every time they've answered promptly and sufficiently.

Date: January 02, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My dwelling is completely covered in case of all perils and accidents which may occur on my property at any time.


Date: December 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Roof, fencing, interior personnal effects, plumbing, sprinkler system, wind and hail damage, fire and flooding, electrical issues from lightning, exterior wall finish including bricks and siding.


Date: December 19, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
They send me emails routinely regarding any changes. They also call once every three months or so to talk about my satisfaction. They've consistently provided excellent communication.

Date: December 16, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
USAA offered the lowest premium out of all of the major competitors and the local providers in my area. The premium was lower than the nearest competitor by over$400.

Date: December 07, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
Again, there is no dislike. We have been with USAA of 13 years and have no plans to look for any other insurance company

Date: December 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium seems rather low considering that nature of my house. I wasn't able to find a single insurance company that offered a lower premium.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premiums are generally pretty competitive with other companies in the area for similar service. The deductibles can be high

Date: October 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
THE GENTLEMAN I SPOKE WITH WAS VERY FRIENDLY AND POLITE. HE DID NOT FORCE ME TO ACCEPT ANYTHING

Date: October 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
IT IS EASY TO USE. IT IS SIMPLE TO NAVIGATE. CONTACT DETAILS ARE NOT HIDDEN. I HAVE BEEN ABLE TO USE IT SIMPLY.

Date: October 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
There isn't anything to dislike. Customer service is fast and friendly. Their website also makes communication easy because you can send them secure messages and upload documents as needed.

Date: September 27, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I have had USAA since I was 16. I have only used them for auto and house insurance. So I'm not too familiar with other policies. I probably should do some comparison shopping.

Date: September 26, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I shopped around for my insurance and settled on USAA since I could get a bundling discount. Their premium is about what I saw elsewhere, but I chose them due to ease of use and the bundling discount I got for having banking and other insurance through them.

Date: September 25, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
So far, their customer service has been great. They are always available if I have a question. The real test is are they there when you have a claim.

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I am very impressed in how easily, of course once getting past being on hold and the stupid elevator music they play, it is to resolve whatever issue I am having with them.

Date: September 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I really don't know how my premium compares to other companies. I have been with USAA for a number of years, and haven't shopped the rates in a very long time.

Date: September 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
I think everything other than vehicles would be covered in our policy with property, house, structures, pool, deck, and roof. I don't think anything isn't covered its just subject to the deductible.


Date: September 22, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
Obviously, I'd love for it to be lower, but all of my products are through USAA and it's lower than I would have found elsewhere.

Date: September 21, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
It is very easy to use. They make it very user friendly. It is frequently updated. It always running very smoothly

Date: September 21, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
The app and website are pretty straightforward. There really isn't anything I can think of that I don't like. They do make you change your password a lot and confirm the computer you are using is safe. But that is more of an annoyance.

Date: September 19, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
The mobile app is okay, I don't have to use it much but if I need to log in for phone numbers or policy number, I can.

Date: September 18, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
I think my premium considering all it covers is pretty competitive. The coverage is good, and the customer service is excellent, which I’m willing to pay slightly more for.

Date: September 18, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is amazing. I have always had very respectful service and everyone is friendly and goes above and beyond for me.

Date: September 17, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
It is very user-friendly compared to most websites. Once logged in, I can find all of my essential information very quickly.

Date: September 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is superb. Never a wait on hold, and they call to follow up.

Date: September 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
During my recent claim, I had to go back and forth many times with the company to get a comparable replacement. Also, sometimes many days went by where I was waiting for replys to questions I had.4

Date: September 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
I am very satisfied with the interactions I have with USAA.I feel that they are the best insurance company in the business. They provide outstanding coverage and they also have outstanding customer service. Their level of customer service exceeds that of the other insurance companies.

Date: September 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Damage to the house, living expenses like hotel rooms, etc, while the house is repaired, medical payments for people hurt on the property.


Date: September 16, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I THINK THEY ARE SENDING TOO MUCH PAPER MAIL AND NOT ENOUGH ELECTRONIC. I THINK THAT COULD BE REDUCED TO SAVE PAPER

Date: September 15, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
It covers electronics, art, my jewelry, our furniture, our books, cookwares, clothing, shoes, and anything else that is in our house up to $100,000


Date: September 15, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
I was quite satisfied, but recently it went up considerably after I had an insurance claim. I was anticipating a rate hike, but not to that extreme.

Date: September 11, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
The communication is above standard. Always very helpful and attentive. On the phone and via mail the information communicated is clear to understand.

Date: September 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
It's easy to get a human on the phone quickly.

Date: September 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like that I feel like I'm a respected customer when I call, I feel like I have their full attention and I feel like the company has not tried to save money by putting their customer service overseas, that makes me feel like I am helping this country as well.

Date: September 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The mobile app is extremely easy to use and has everything thing I need on it in an easy to access way. Extremely straightforward app.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I don't really have much to say about the overall communication. It was a little shaky at first because they originally gave me an incorrect quote thinking I didn't have coverage prior, but I actually did. They ended up getting it all straightened out in the end.

Date: September 01, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
I like how simple and streamlined the interface is. I like how the information is displayed so that I do not experience confusion about what is going on.

Date: August 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
I think the house is covered up to a certain amount. Also the contents inside (and around) house for up to a certain amount. We are covered for weather, but not anything to do with water. We do not have flood insurance


Date: August 27, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance covers damage caused by fires, windstorms, hail, smoke damage lightning, and property valuables. Not all natural disasters are covered though.


Date: August 25, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
We haven't had to use it, but when I've had questions they are easy to get on the phone.

Date: August 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Overall I am pretty satisfied with home and auto coverage, but I wish they offered short term rental/airbnb coverage at a reasonable rate


Date: August 22, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
My insurance covers everything from accidental damage to natural disasters as well as stolen objects to a certain dollar amount.


Date: August 22, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
The company doesn't really have an app or website that I know if I deal with a local rep in our town that has us setup them. I do wish things were a bit convenient to look up information about my policy online, but I also escrow my stuff so I don't have to manually pay it myself every year.

Date: August 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Communication
They are very proactive with communication about claims, and send constant reminders and updates about the status, payouts, etc

Date: August 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
This was the cheapest policy and had the best coverage on top of it, you can't ask for more than that.

Date: August 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
There is nothing that I dislike about the interaction/communication with my insurance company that is why I have never gone with anyone else. I am loyal to USAA and will continue to be.

Date: August 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
The premium for USAA insurance is comparable to any of the other insurance companies that are offering premiums. I have compared this premium with companies such as Allstate, State Farm, Farmers and USAA is highly competitive with all of these companies regarding the price of the premium.

Date: August 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
Our premium is quite low for the coverage that we get. We pay relatively little because we have our home insurance bundled with our auto insurance.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
I HAVE BASIC INSURANCE, BUT A LOW DEDUCTABLE. I ALSO ADDED TO HAVE MY JEWELRY COLLECTION INSURED SEPERATELY TO HAVE BETTER FEELING FOR COST OF REPLACEMENT IN CASE SOMETHING SHOULD HAPPEN TO MY HOME.


Date: August 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I can go on and on about the level of customer service provided by USAA. They provide some of the best customer service in the insurance industry. and they are known and recognized for their customer service. Anytime you call USAA you are greeted by a friendly and professional representative who is knowledgeable and very willing to help.

Date: August 11, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
USAA has the best customer service of any company I've ever dealt with, hands down. I've been with them for 8 years and I've literally never had an issue when I've called for anything.

Date: August 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
This is by far the lowest amount we can pay for this amount of coverage.

Date: August 09, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The customer service at USAA is excellent. I can either chat with them online or call. They always greet me by name and rank, and thank me for my service. I rarely have to wait to talk to someone, and they always try to help me with everything I need.

Date: August 08, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
The premium may be a bit higher than other companies, but the customer service is well above others.

Date: August 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
USAA provides outstanding home insurance coverage. We are covered from theft, fire, home damage (storms) and USAA provides extensive coverage for all of our needs. I am extremely happy with this insurance company.


Date: August 07, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
I love thier customer service. They always treat me well and with respect. They are easy to understand and are not outsourced making communication difficult.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It's easy to use and I have a large amount of control over what I can do on the site without having to call them.

Date: August 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Our insurance home policy covers a number of things from fire damage, to accidental damage, wind damage and other similar issues.


Date: August 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
USAA's website and app are both extremely easy to use. They are secure, but easy to access. The app loads quickly, and lets me track insurance of all types as well as banking.

Date: August 02, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I could have gotten a less expensive policy, but I've used USAA for a claim before and service was outstanding, so I'm willing to pay more for the reassurance that they will be there when I need them.

Date: July 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
The premium is extremely competitive with other insurance companies. I haven't found a better offer as far as price combined with customer service and reputation.

Date: July 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
Overall it is pretty easy to use and displays the information I want. It can sometimes be difficult to find certain features like documents

Date: July 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that it's easy to navigate and work with just homeowners insurance or car insurance at one time.

Date: July 30, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
I don't like that they constantly have to transfer you to different departments. Also, every time they transfer I have to explain the situation over again and reverify all my information. It seems like such a time waste.

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The company’s customer service is definitely its biggest strength. I have found USAA reps to be friendly, hardworking and very helpful. I feel I can always ask any questions at any time.

Date: July 27, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I like that it has easy to understand categories that can be clicked through, and can even submit a claim with photos from my phone.

Date: July 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
The website is nice to look at but does not have full use for insurance services the way it does for banking services.

Date: June 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
Their communication has been great so far. They send emails quite regularly and are available on the phone or to chat with through their website.

Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
My house (dwelling) is covered including the structure, replacement value of contents inside and out and a temporary/rental option per day if the house would be so damaged that we would need to temporarily relocate.


Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
There is not a thing I dislike about the customer service, they are there day or night, no matter what time it is. You actually get to speak with a real person instead of going through a computer-generated promptly.

Date: May 14, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
USAA is great about responding to my needs. I can call, chat, or email them. They usually get back to me withing 12 hours, and not just a token response. It seems that they take the time to research what I need before getting back to me, and make sure I get everything I need.

Date: May 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
It is a very good and affordable premium for me and my wife's combined income in our household. This is why we selected this company.

Date: May 13, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
They don't over-communicate, but they're there when I need them. I don't need to hear from you 24/7 if I have a policy with you -- just be available and act quickly when something happens.

Date: May 12, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is very good. It's easy to get someone on the phone and they are generally knowledgeable and helpful

Date: May 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
Our communication/interaction with our home insurance company is very smooth, we never have much trouble when it comes to this area.

Date: May 08, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
The company has handled everything I have asked them to do which is all I can ask for.

Date: May 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
They really push using the website or app for all needs. You have to search for there Customer Service number which is strange. Also, its a hit and miss with the representatives. Some are very knowledgeable and others are not.

Date: May 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I like that can interact over the website, mobile app, and phone easily. USAA reps are always there and easily accessible. I find they are very responsive and help navigate a difficult situation.

Date: May 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the ease of use of the mobile app. I am able to pay bills and view my coverage using this app and it is very well designed. It comes in handy when I cannot get to the computer to view my coverage materials. The USAA website is also extremely well designed and I can view all of my coverage information on this site.

Date: May 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I think our premium from our insurance company is excellent. The rates are competitive, and we get a bundled discount for having other insurance through them as well.

Date: January 11, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance company, USAA, provides coverage of the home I purchased this year. It covers the replacement cost of the home, other structures, and personal property. It also covers personal liability and medical.


Date: January 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
My policy is an all-perils policy so it covers everything that is not explicitly excluded from the policy.


Date: January 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The company's website and mobile app are both clean, organized and easy to use. On home claims, I can communicate directly with someone by typing a message in the claims section and they respond the same day.

Date: January 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Communication
Communication with my insurance company is excellent. They are always friendly and helpful. They also always address me by my former military rank, even though I'm no longer in the service, which is nice.

Date: December 22, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that I can login using a pin number, and that I can see my policies. I can also make claims online, and track the status of my claims

Date: December 05, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I believe that the premium is very fair or a bit lower than most companies. I did many hours of research before choosing USAA based on the premium offered to me.

Date: November 25, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
The structure of my home as well as any personal belongings. We are covered by natural disasters. The policy also insures for accidents that occur in my home.


Date: November 19, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
Their communication is excellent. They don't outsource so there is no language barrier when trying to talk to them and it makes the experience much better.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
The website and mobile app are easy to use and navigate. There is also live chat support and a direct link to reaching a representative who will call you.

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
The premium was lower than some others based on the requirements in our area and that's why we choose to go with them compared to other companies at the time. Our area is fairly rural and I think rates are a bit higher because of this.

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
USAA has amazing customer service. It is easy to speak to a real person who will help with whatever you need. They are always polite and very helpful.

Date: November 19, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
We don't really talk much so there is not much to say about the interaction or communication within this company I do business with.

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
All communication has been professional and helpful. I have no concerns about their communication or handling anything.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I WAS SHOPPING FOR CAR INSURANCE AT THE TIME AND WHEN I SWITCHED, HE QUOTED ME ON HOME AND I LIKED WHAT I HEARD AND SAID YES WITHOUT RESEARCHING OTHER COMPANIES

Date: November 18, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The customer service reps are always so polite and respectful. They call my husband by his rank and call me Mrs. I find it to be charming and personable.

USAA Home Insurance Reviews

Date: January 02, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My dwelling is completely covered in case of all perils and accidents which may occur on my property at any time.


Date: December 21, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Roof, fencing, interior personnal effects, plumbing, sprinkler system, wind and hail damage, fire and flooding, electrical issues from lightning, exterior wall finish including bricks and siding.


Date: December 19, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
They send me emails routinely regarding any changes. They also call once every three months or so to talk about my satisfaction. They've consistently provided excellent communication.

Date: December 16, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
USAA offered the lowest premium out of all of the major competitors and the local providers in my area. The premium was lower than the nearest competitor by over$400.

Date: December 07, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
Again, there is no dislike. We have been with USAA of 13 years and have no plans to look for any other insurance company

Date: December 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
The premium seems rather low considering that nature of my house. I wasn't able to find a single insurance company that offered a lower premium.

Date: October 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
The premiums are generally pretty competitive with other companies in the area for similar service. The deductibles can be high

Date: October 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
THE GENTLEMAN I SPOKE WITH WAS VERY FRIENDLY AND POLITE. HE DID NOT FORCE ME TO ACCEPT ANYTHING

Date: October 02, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
IT IS EASY TO USE. IT IS SIMPLE TO NAVIGATE. CONTACT DETAILS ARE NOT HIDDEN. I HAVE BEEN ABLE TO USE IT SIMPLY.

Date: October 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
There isn't anything to dislike. Customer service is fast and friendly. Their website also makes communication easy because you can send them secure messages and upload documents as needed.

Date: September 27, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I have had USAA since I was 16. I have only used them for auto and house insurance. So I'm not too familiar with other policies. I probably should do some comparison shopping.

Date: September 26, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I shopped around for my insurance and settled on USAA since I could get a bundling discount. Their premium is about what I saw elsewhere, but I chose them due to ease of use and the bundling discount I got for having banking and other insurance through them.

Date: September 25, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
So far, their customer service has been great. They are always available if I have a question. The real test is are they there when you have a claim.

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
I am very impressed in how easily, of course once getting past being on hold and the stupid elevator music they play, it is to resolve whatever issue I am having with them.

Date: September 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I really don't know how my premium compares to other companies. I have been with USAA for a number of years, and haven't shopped the rates in a very long time.

Date: September 23, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
I think everything other than vehicles would be covered in our policy with property, house, structures, pool, deck, and roof. I don't think anything isn't covered its just subject to the deductible.


Date: September 22, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
Obviously, I'd love for it to be lower, but all of my products are through USAA and it's lower than I would have found elsewhere.

Date: September 21, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
It is very easy to use. They make it very user friendly. It is frequently updated. It always running very smoothly

Date: September 21, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
The app and website are pretty straightforward. There really isn't anything I can think of that I don't like. They do make you change your password a lot and confirm the computer you are using is safe. But that is more of an annoyance.

Date: September 19, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
The mobile app is okay, I don't have to use it much but if I need to log in for phone numbers or policy number, I can.

Date: September 18, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
I think my premium considering all it covers is pretty competitive. The coverage is good, and the customer service is excellent, which I’m willing to pay slightly more for.

Date: September 18, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is amazing. I have always had very respectful service and everyone is friendly and goes above and beyond for me.

Date: September 17, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
It is very user-friendly compared to most websites. Once logged in, I can find all of my essential information very quickly.

Date: September 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
During my recent claim, I had to go back and forth many times with the company to get a comparable replacement. Also, sometimes many days went by where I was waiting for replys to questions I had.4

Date: September 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is superb. Never a wait on hold, and they call to follow up.

Date: September 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
I am very satisfied with the interactions I have with USAA.I feel that they are the best insurance company in the business. They provide outstanding coverage and they also have outstanding customer service. Their level of customer service exceeds that of the other insurance companies.

Date: September 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Damage to the house, living expenses like hotel rooms, etc, while the house is repaired, medical payments for people hurt on the property.


Date: September 16, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I THINK THEY ARE SENDING TOO MUCH PAPER MAIL AND NOT ENOUGH ELECTRONIC. I THINK THAT COULD BE REDUCED TO SAVE PAPER

Date: September 15, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
It covers electronics, art, my jewelry, our furniture, our books, cookwares, clothing, shoes, and anything else that is in our house up to $100,000


Date: September 15, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
I was quite satisfied, but recently it went up considerably after I had an insurance claim. I was anticipating a rate hike, but not to that extreme.

Date: September 11, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
The communication is above standard. Always very helpful and attentive. On the phone and via mail the information communicated is clear to understand.

Date: September 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
It's easy to get a human on the phone quickly.

Date: September 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like that I feel like I'm a respected customer when I call, I feel like I have their full attention and I feel like the company has not tried to save money by putting their customer service overseas, that makes me feel like I am helping this country as well.

Date: September 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The mobile app is extremely easy to use and has everything thing I need on it in an easy to access way. Extremely straightforward app.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I don't really have much to say about the overall communication. It was a little shaky at first because they originally gave me an incorrect quote thinking I didn't have coverage prior, but I actually did. They ended up getting it all straightened out in the end.

Date: September 01, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Website/App
I like how simple and streamlined the interface is. I like how the information is displayed so that I do not experience confusion about what is going on.

Date: August 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Policy Offerings
I think the house is covered up to a certain amount. Also the contents inside (and around) house for up to a certain amount. We are covered for weather, but not anything to do with water. We do not have flood insurance


Date: August 27, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance covers damage caused by fires, windstorms, hail, smoke damage lightning, and property valuables. Not all natural disasters are covered though.


Date: August 25, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Customer Service
We haven't had to use it, but when I've had questions they are easy to get on the phone.

Date: August 24, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Overall I am pretty satisfied with home and auto coverage, but I wish they offered short term rental/airbnb coverage at a reasonable rate


Date: August 22, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
My insurance covers everything from accidental damage to natural disasters as well as stolen objects to a certain dollar amount.


Date: August 22, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
The company doesn't really have an app or website that I know if I deal with a local rep in our town that has us setup them. I do wish things were a bit convenient to look up information about my policy online, but I also escrow my stuff so I don't have to manually pay it myself every year.

Date: August 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
This was the cheapest policy and had the best coverage on top of it, you can't ask for more than that.

Date: August 16, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Communication
They are very proactive with communication about claims, and send constant reminders and updates about the status, payouts, etc

Date: August 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
There is nothing that I dislike about the interaction/communication with my insurance company that is why I have never gone with anyone else. I am loyal to USAA and will continue to be.

Date: August 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
The premium for USAA insurance is comparable to any of the other insurance companies that are offering premiums. I have compared this premium with companies such as Allstate, State Farm, Farmers and USAA is highly competitive with all of these companies regarding the price of the premium.

Date: August 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
Our premium is quite low for the coverage that we get. We pay relatively little because we have our home insurance bundled with our auto insurance.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
I HAVE BASIC INSURANCE, BUT A LOW DEDUCTABLE. I ALSO ADDED TO HAVE MY JEWELRY COLLECTION INSURED SEPERATELY TO HAVE BETTER FEELING FOR COST OF REPLACEMENT IN CASE SOMETHING SHOULD HAPPEN TO MY HOME.


Date: August 11, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I can go on and on about the level of customer service provided by USAA. They provide some of the best customer service in the insurance industry. and they are known and recognized for their customer service. Anytime you call USAA you are greeted by a friendly and professional representative who is knowledgeable and very willing to help.

Date: August 11, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
USAA has the best customer service of any company I've ever dealt with, hands down. I've been with them for 8 years and I've literally never had an issue when I've called for anything.

Date: August 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
This is by far the lowest amount we can pay for this amount of coverage.

Date: August 09, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The customer service at USAA is excellent. I can either chat with them online or call. They always greet me by name and rank, and thank me for my service. I rarely have to wait to talk to someone, and they always try to help me with everything I need.

Date: August 08, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
The premium may be a bit higher than other companies, but the customer service is well above others.

Date: August 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
USAA provides outstanding home insurance coverage. We are covered from theft, fire, home damage (storms) and USAA provides extensive coverage for all of our needs. I am extremely happy with this insurance company.


Date: August 07, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
I love thier customer service. They always treat me well and with respect. They are easy to understand and are not outsourced making communication difficult.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It's easy to use and I have a large amount of control over what I can do on the site without having to call them.

Date: August 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
Our insurance home policy covers a number of things from fire damage, to accidental damage, wind damage and other similar issues.


Date: August 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
USAA's website and app are both extremely easy to use. They are secure, but easy to access. The app loads quickly, and lets me track insurance of all types as well as banking.

Date: August 02, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I could have gotten a less expensive policy, but I've used USAA for a claim before and service was outstanding, so I'm willing to pay more for the reassurance that they will be there when I need them.

Date: July 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
The premium is extremely competitive with other insurance companies. I haven't found a better offer as far as price combined with customer service and reputation.

Date: July 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
Overall it is pretty easy to use and displays the information I want. It can sometimes be difficult to find certain features like documents

Date: July 30, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
I don't like that they constantly have to transfer you to different departments. Also, every time they transfer I have to explain the situation over again and reverify all my information. It seems like such a time waste.

Date: July 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that it's easy to navigate and work with just homeowners insurance or car insurance at one time.

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The company’s customer service is definitely its biggest strength. I have found USAA reps to be friendly, hardworking and very helpful. I feel I can always ask any questions at any time.

Date: July 27, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I like that it has easy to understand categories that can be clicked through, and can even submit a claim with photos from my phone.

Date: July 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
The website is nice to look at but does not have full use for insurance services the way it does for banking services.

Date: June 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
Their communication has been great so far. They send emails quite regularly and are available on the phone or to chat with through their website.

Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
My house (dwelling) is covered including the structure, replacement value of contents inside and out and a temporary/rental option per day if the house would be so damaged that we would need to temporarily relocate.


Date: May 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
There is not a thing I dislike about the customer service, they are there day or night, no matter what time it is. You actually get to speak with a real person instead of going through a computer-generated promptly.

Date: May 14, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
USAA is great about responding to my needs. I can call, chat, or email them. They usually get back to me withing 12 hours, and not just a token response. It seems that they take the time to research what I need before getting back to me, and make sure I get everything I need.

Date: May 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
It is a very good and affordable premium for me and my wife's combined income in our household. This is why we selected this company.

Date: May 13, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Communication
They don't over-communicate, but they're there when I need them. I don't need to hear from you 24/7 if I have a policy with you -- just be available and act quickly when something happens.

Date: May 12, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service is very good. It's easy to get someone on the phone and they are generally knowledgeable and helpful

Date: May 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
Our communication/interaction with our home insurance company is very smooth, we never have much trouble when it comes to this area.

Date: May 08, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
The company has handled everything I have asked them to do which is all I can ask for.

Date: May 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
They really push using the website or app for all needs. You have to search for there Customer Service number which is strange. Also, its a hit and miss with the representatives. Some are very knowledgeable and others are not.

Date: May 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I like that can interact over the website, mobile app, and phone easily. USAA reps are always there and easily accessible. I find they are very responsive and help navigate a difficult situation.

Date: May 07, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the ease of use of the mobile app. I am able to pay bills and view my coverage using this app and it is very well designed. It comes in handy when I cannot get to the computer to view my coverage materials. The USAA website is also extremely well designed and I can view all of my coverage information on this site.

Date: May 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I think our premium from our insurance company is excellent. The rates are competitive, and we get a bundled discount for having other insurance through them as well.

Date: January 11, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
My home insurance company, USAA, provides coverage of the home I purchased this year. It covers the replacement cost of the home, other structures, and personal property. It also covers personal liability and medical.


Date: January 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
My policy is an all-perils policy so it covers everything that is not explicitly excluded from the policy.


Date: January 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
The company's website and mobile app are both clean, organized and easy to use. On home claims, I can communicate directly with someone by typing a message in the claims section and they respond the same day.

Date: January 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Communication
Communication with my insurance company is excellent. They are always friendly and helpful. They also always address me by my former military rank, even though I'm no longer in the service, which is nice.

Date: December 22, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
I like that I can login using a pin number, and that I can see my policies. I can also make claims online, and track the status of my claims

Date: December 05, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I believe that the premium is very fair or a bit lower than most companies. I did many hours of research before choosing USAA based on the premium offered to me.

Date: November 25, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
The structure of my home as well as any personal belongings. We are covered by natural disasters. The policy also insures for accidents that occur in my home.


Date: November 19, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
Their communication is excellent. They don't outsource so there is no language barrier when trying to talk to them and it makes the experience much better.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
The website and mobile app are easy to use and navigate. There is also live chat support and a direct link to reaching a representative who will call you.

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
The premium was lower than some others based on the requirements in our area and that's why we choose to go with them compared to other companies at the time. Our area is fairly rural and I think rates are a bit higher because of this.

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
USAA has amazing customer service. It is easy to speak to a real person who will help with whatever you need. They are always polite and very helpful.

Date: November 19, 2017    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
We don't really talk much so there is not much to say about the interaction or communication within this company I do business with.

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
All communication has been professional and helpful. I have no concerns about their communication or handling anything.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I WAS SHOPPING FOR CAR INSURANCE AT THE TIME AND WHEN I SWITCHED, HE QUOTED ME ON HOME AND I LIKED WHAT I HEARD AND SAID YES WITHOUT RESEARCHING OTHER COMPANIES

Date: November 18, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
The customer service reps are always so polite and respectful. They call my husband by his rank and call me Mrs. I find it to be charming and personable.

State Farm Home Insurance Reviews

Date: June 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The policy covers theft, hail, fire, lighting and windstorms. It also covers medical payments to others and personal liability. Along with physical loss of my dwelling.


Date: June 07, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
Communication is easy. There is the website, app, telephone or even going into the office to find people who can help with any questions I might have.

Date: June 02, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Policy Offerings
I do know that we have full replacement coverage on home and belongings. I am not certain about all the rest.


Date: May 22, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I have been with State Farm for twenty years so I am at a decent rate. I do not like how I had an accident in my vehicle and it spiked my rates.

Date: April 26, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I love that I can get a hold of someone either thru the app, on the phone, or by going into the office. Easy peasy. The very nice company that tries to be very helpful.

Date: April 11, 2019    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
I love the website. Easy to use. answers all my questions when needed. keeps me informed of any updates or changes in my policy.

Date: April 01, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like the website because it is very user-friendly. However, the app tends to be very glitchy and pops up with various errors. It, generally, does not create an issue because the most home business I can do at home.

Date: December 23, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
furniture and dwelling damage. that includes car damage or from a fire.


Date: December 06, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I am not certain they even have a web app. I will have to check. I never go to their website, if they even have one. I just pay my bills month after month and never use the coverage.

Date: December 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I assume my premium is higher because they offer full replacement costs rather than depreciated costs. So I while I am not happy about paying extra, I am happy that if anything happens we won't have to suffer.

Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
The replacement cost of Dwelling, Dwelling Extension, Personal Property, Personal Liability, damage to property of Others, Medical Payments to Others


Date: September 25, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like it because the intention is good, the want to solve everything from the same page without having to go to the office, but the page is a bit slow and confusing, it is somewhat complicated to handle, likewise the app for cell phones

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
We have not needed to communicate with the company beyond basic setup and bill pay.

Date: September 19, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I tried to compare with Farmer's this year about the premium, but they never got back to me. The premium seems reasonable but we pay it as part of our escrow so I'm fuzzy on the amount.

Date: September 18, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
It's fine. I got a call on vacation last year that we should meet with our agent. I told him to follow up with me when I got back because I was trying to enjoy the vacation with my family. He never did.

Date: September 18, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
Overall I enjoy the company, but I have had some trouble switching to electronic payments. This was resolved eventually but it was a pain for a while.


Date: September 15, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
I like the app is fast I can just pay the home insurance very fast with no problems. I can look up if I can add more thing to my insurances.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
i like the company's customer service because they are well support to person who are not knowing the details of the policy.They are well supported.

Date: September 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The bundling with my car insurance doesn't seem to be beneficial at all, my auto insurance is excessively high for where I live, the home insurance is fine

Date: September 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
It is quite low in comparison to the other companies, in terms of benefits, in terms of agility in the processes, it is very similar to other companies, sometimes the price tends to be a little higher

Date: September 01, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
It's easily navigable, easy to understand, offers all the features I need, and it's very easy to use.

Date: August 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
They do not seem to communicate with you unless you start the conversation but they are very quick to follow up when contacted

Date: August 28, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
I don't really use it much, but it seems easy to file a claim and get insurance information through the app.

Date: August 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I have called and done all my business in person and the customer service is great. They will come to my home and I can come there and speak to someone without an appointment.

Date: August 22, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
My company is local with a local agent and we can talk face to face and not over the phone.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
My insurance company have a low price to pay. The other they price is high and they do not included in fire loss.

Date: August 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I like the interaction as well as communication of this insurance company.Because they are give clear and detailed of this company.

Date: August 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Customer service is fast, friendly, and pretty much does anything it has to keep you satisfied.

Date: August 13, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Covers in general almost everything, fires, humidity, filtration, gas leaks, problems with pipes, electrical problems, problems in the floors or the roof, among others


Date: August 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I get a discount for using the same company for both my home and auto insurance. If it were not for this fact I would have chnged companies a long time ago, as the single line premiums tend to be high for state farm.

Date: August 10, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
I have flood coverage, earthquake coverage, fire damage, theft and burglary coverage. Significant weather damage, hail, lightening, wind gusts, down trees, cracks in the foundation.


Date: August 08, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
Every year it tells me my new premium without reminding me what it was the previous year. Why not include the rate change percentage or number> Don't make me look this up

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I find it confusing, they make me put my policy number in multiple times and no one will have that on hand or has it memorized. It's fine, it's just not something I ever use because it's not great.

Date: August 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like that it is fairly easy to find the information I need to make my payments

Date: August 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I never used the website until a tree crashed into our roof because of a lightning strike, but using the website kept us abreast of the status of the claim to make sure that the contractors who repaired the roof were paid.

Date: August 06, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the ability to refer to my policy without having to contact a person or wait for specific office hours is what I like. What is dislike is the impossibly complicated password I am required to maintain to access the site.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Generally policy offerings are provided by insurance worker to customer.They are giving best premium and interest for policy holder.Comparing with another insurance company they will give best premium.


Date: August 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
When I call our State Farm agent we get our issues solved quickly with a smile in their voice, which make me feel like I matter. They do all they can do to assist us whether it be a tree in the roof or getting our insurance updated for the new car I just bought.

Date: August 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I really can't say about the premium compared to other companies. We have had State Farm for over 40 years and I would be skeptical if we changed for any reason, if anything would happen we would be canceled.

Date: July 28, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is adequate. I am able to reach a live person during normal working hours and they do find the answers to my questions. I am irked that they let my discount for home insurance (thanks to my having a home alarm system) lapse, causing me to prompt them to continue the discount.

Date: June 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
The service is very good, even though they delay in providing solutions to my problems, the communication has always been very effective, they answer almost immediately

Date: June 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
when the companies compared to other insurance companies they will see their premium and the premium will be high and attractive to policy persons.

Date: June 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think that my premium is very good compared to some other insurance companies. Many are more expensive without giving the same coverage.

Date: May 27, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
I have gotten quotes from (7) big names companies and State Farm was not the cheapest but they were local.

Date: May 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Complete rebuild using materials at the same level as the original structure, nothing like the shoddy materials used in home building these days


Date: May 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
It's fine. We get letters periodically, and I'm happy with the coverage and luckily haven't had to use it much.

Date: May 07, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
Their communication is clear, concise, and generally very quick to reply. They are generally always on the same page as me as soon as they start the communication.

Date: May 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have called and done all my business in person and the customer service is great. They will come to my home and I can come there and speak to someone without an appointment.

Date: May 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The covers I have on my house is protect from the hurricane. That included wind damage, fire loss and water damage.


Date: March 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
It covers the house from damages caused by fire, moisture (except flood), trees falling on the house, and personal belongings.


Date: December 24, 2017    Age: Above 60    Gender: Female    Marital Status: Unmarried

Communication
The only problem I have with customer service is that I have to wait about 15 minutes to talk to them on the phone.

Date: November 19, 2017    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
State Farm has been there whenever we needed them with our home and all the cars we have owned thru out the years. They have covered accidents and didn't threaten to drop us and I like that.

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
They try to manage all the problems quickly, but they take much longer than other companies to provide solutions to common problems

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
It is lower than some of the other companies I have found and it does not go up as much as some of my friends have over the years

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
i like the company's website and mobile app because when the customer have a doubt in policies they are easy to get details

Date: November 18, 2017    Age: Above 60    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service is usually easy to get a real person on the phone and they are fairly knowledgeable with questions

Date: November 18, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
I know my insurance agent, I went to high school with him and his sister. I was at his sister's wedding. The issues I have with the insurance company have nothing to do with him.

Date: November 18, 2017    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
More often than not they are efficient and diligent in their work. It has only been on a few occAllied Insuranceons that I have had to prompt the company to correct its issue.

State Farm Home Insurance Reviews

Date: December 23, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
furniture and dwelling damage. that includes car damage or from a fire.


Date: December 06, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I am not certain they even have a web app. I will have to check. I never go to their website, if they even have one. I just pay my bills month after month and never use the coverage.

Date: December 04, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I assume my premium is higher because they offer full replacement costs rather than depreciated costs. So I while I am not happy about paying extra, I am happy that if anything happens we won't have to suffer.

Date: October 05, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
The replacement cost of Dwelling, Dwelling Extension, Personal Property, Personal Liability, damage to property of Others, Medical Payments to Others


Date: September 25, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like it because the intention is good, the want to solve everything from the same page without having to go to the office, but the page is a bit slow and confusing, it is somewhat complicated to handle, likewise the app for cell phones

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
We have not needed to communicate with the company beyond basic setup and bill pay.

Date: September 19, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I tried to compare with Farmer's this year about the premium, but they never got back to me. The premium seems reasonable but we pay it as part of our escrow so I'm fuzzy on the amount.

Date: September 18, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
It's fine. I got a call on vacation last year that we should meet with our agent. I told him to follow up with me when I got back because I was trying to enjoy the vacation with my family. He never did.

Date: September 18, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
Overall I enjoy the company, but I have had some trouble switching to electronic payments. This was resolved eventually but it was a pain for a while.


Date: September 15, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
I like the app is fast I can just pay the home insurance very fast with no problems. I can look up if I can add more thing to my insurances.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
i like the company's customer service because they are well support to person who are not knowing the details of the policy.They are well supported.

Date: September 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The bundling with my car insurance doesn't seem to be beneficial at all, my auto insurance is excessively high for where I live, the home insurance is fine

Date: September 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
It is quite low in comparison to the other companies, in terms of benefits, in terms of agility in the processes, it is very similar to other companies, sometimes the price tends to be a little higher

Date: September 01, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
It's easily navigable, easy to understand, offers all the features I need, and it's very easy to use.

Date: August 28, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
I don't really use it much, but it seems easy to file a claim and get insurance information through the app.

Date: August 28, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
They do not seem to communicate with you unless you start the conversation but they are very quick to follow up when contacted

Date: August 27, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
I have called and done all my business in person and the customer service is great. They will come to my home and I can come there and speak to someone without an appointment.

Date: August 22, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
My company is local with a local agent and we can talk face to face and not over the phone.

Date: August 16, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
My insurance company have a low price to pay. The other they price is high and they do not included in fire loss.

Date: August 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I like the interaction as well as communication of this insurance company.Because they are give clear and detailed of this company.

Date: August 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Customer service is fast, friendly, and pretty much does anything it has to keep you satisfied.

Date: August 13, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Covers in general almost everything, fires, humidity, filtration, gas leaks, problems with pipes, electrical problems, problems in the floors or the roof, among others


Date: August 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I get a discount for using the same company for both my home and auto insurance. If it were not for this fact I would have chnged companies a long time ago, as the single line premiums tend to be high for state farm.

Date: August 10, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Policy Offerings
I have flood coverage, earthquake coverage, fire damage, theft and burglary coverage. Significant weather damage, hail, lightening, wind gusts, down trees, cracks in the foundation.


Date: August 08, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
Every year it tells me my new premium without reminding me what it was the previous year. Why not include the rate change percentage or number> Don't make me look this up

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I find it confusing, they make me put my policy number in multiple times and no one will have that on hand or has it memorized. It's fine, it's just not something I ever use because it's not great.

Date: August 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I like that it is fairly easy to find the information I need to make my payments

Date: August 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I never used the website until a tree crashed into our roof because of a lightning strike, but using the website kept us abreast of the status of the claim to make sure that the contractors who repaired the roof were paid.

Date: August 06, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the ability to refer to my policy without having to contact a person or wait for specific office hours is what I like. What is dislike is the impossibly complicated password I am required to maintain to access the site.

Date: August 06, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
Generally policy offerings are provided by insurance worker to customer.They are giving best premium and interest for policy holder.Comparing with another insurance company they will give best premium.


Date: August 06, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
When I call our State Farm agent we get our issues solved quickly with a smile in their voice, which make me feel like I matter. They do all they can do to assist us whether it be a tree in the roof or getting our insurance updated for the new car I just bought.

Date: August 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I really can't say about the premium compared to other companies. We have had State Farm for over 40 years and I would be skeptical if we changed for any reason, if anything would happen we would be canceled.

Date: July 28, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service is adequate. I am able to reach a live person during normal working hours and they do find the answers to my questions. I am irked that they let my discount for home insurance (thanks to my having a home alarm system) lapse, causing me to prompt them to continue the discount.

Date: June 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
The service is very good, even though they delay in providing solutions to my problems, the communication has always been very effective, they answer almost immediately

Date: June 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
when the companies compared to other insurance companies they will see their premium and the premium will be high and attractive to policy persons.

Date: June 01, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think that my premium is very good compared to some other insurance companies. Many are more expensive without giving the same coverage.

Date: May 27, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
I have gotten quotes from (7) big names companies and State Farm was not the cheapest but they were local.

Date: May 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Complete rebuild using materials at the same level as the original structure, nothing like the shoddy materials used in home building these days


Date: May 07, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
It's fine. We get letters periodically, and I'm happy with the coverage and luckily haven't had to use it much.

Date: May 07, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
Their communication is clear, concise, and generally very quick to reply. They are generally always on the same page as me as soon as they start the communication.

Date: May 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have called and done all my business in person and the customer service is great. They will come to my home and I can come there and speak to someone without an appointment.

Date: May 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The covers I have on my house is protect from the hurricane. That included wind damage, fire loss and water damage.


Date: March 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
It covers the house from damages caused by fire, moisture (except flood), trees falling on the house, and personal belongings.


Date: December 24, 2017    Age: Above 60    Gender: Female    Marital Status: Unmarried

Communication
The only problem I have with customer service is that I have to wait about 15 minutes to talk to them on the phone.

Date: November 19, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
They try to manage all the problems quickly, but they take much longer than other companies to provide solutions to common problems

Date: November 19, 2017    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
State Farm has been there whenever we needed them with our home and all the cars we have owned thru out the years. They have covered accidents and didn't threaten to drop us and I like that.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
i like the company's website and mobile app because when the customer have a doubt in policies they are easy to get details

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
It is lower than some of the other companies I have found and it does not go up as much as some of my friends have over the years

Date: November 18, 2017    Age: Above 60    Gender: Male    Marital Status: Unmarried

Customer Service
Customer service is usually easy to get a real person on the phone and they are fairly knowledgeable with questions

Date: November 18, 2017    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
More often than not they are efficient and diligent in their work. It has only been on a few occAllied Insuranceons that I have had to prompt the company to correct its issue.

Date: November 18, 2017    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
I know my insurance agent, I went to high school with him and his sister. I was at his sister's wedding. The issues I have with the insurance company have nothing to do with him.

Allstate Home Insurance Reviews

Date: June 13, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer services are also great. Every time that I call they act like we are family. I have never had such an interaction with people like that before from a large company. I like that they have their own branches close to home they make you feel very welcome and taken care of.

Date: April 02, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
I know that there is a lot of different premiums. I do like the one that I have but I also know that there was more out there that would be better but they are so much higher. And they only include a few extra things that mine does not

Date: January 23, 2019    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
The premium we pay is cheaper than what I think is the average premium across the state.

Date: January 02, 2019    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
I gave the customer service a 5, although I have not had reason to contact the insurance company in regards to any complaints or issues that I may have. We have not had any claims in the almost sixteen years since we have lived in the house. We have had some items, but nothing that would have exceeded the deductible, so those were taken care of outside of the scope of the homeowner's insurance.

Date: December 31, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
I have actually never had a claim for the home insurance, so there has been no need to use the app or the website. We have had this insurance since we moving in on December 2002. I have never bothered to hunt around for insurance with better coverage or better rates in the sixteen years that we have lived in our current home.

Date: December 10, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
All structures are covered for the replacement value, plus there is an extra rider to cover electronic devices such as computers, laptops, and other devices that are in the house.


Date: December 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I don't have any issues with the premium amount and have not really done a comparison, although I probably should in the event that we are paying too much for our homeowner's insurance. For the most part, it is not that great of an amount, so it is not been something that has been a red flag on the budget in the past.

Date: October 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
Allstate was by far the cheapest for us, all the other companies wanted double, almost triple compared to Allstate.

Date: September 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
Customer service with All State is great! You can contact your agent via a 1800 number or chat with them online. There have been time when I've emailed my agent and she responds very quickly. Customer s

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Customer service is good. Coverage is really good. The response is very fast. Premium is fair. They are also not difficult to deal with, as they do not hassle you too much before providing you coverage like other companies

Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
As far as other insurance companies go I know that usually they make you pay upfront for the entire premium. With All State you are able to break these payments down combine them with your car insurance and come out way cheaper.

Date: September 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I don't have to communicate with them often at all but they do give information in a timely manner and they send out written communication very timely and effectively.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I like how user friendly it is and how fast I was able to set up everything when we initially purchased our home and bought the insurance.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
It has good coverage but it is a little bit more expensive then I would like to pay for it.

Date: September 11, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium is a little more expensive for the same amount of coverage but they have excellent customer service and their response time is better than most companies. I am willing to pay a little more for really good customer service.

Date: September 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
Other insurance companies seem to be stuck in the past when it comes to the same coverage details. People genuinely want to give the coverage options a try when they get a chance to do just that. Think about these details and enjoy the experience along the way too.

Date: September 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is easy to use and it is easy to find anything that you are looking for on the site. It is full of information to help consumers get just what they need.

Date: September 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
from this company I like everything I have no complaints

Date: September 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I like the communication with my insurance company because they keep me on my feet. In the beginning I didn't have automatic withdraw and I would forget when to pay my bill. My agent would send me helpful text messages letting me know that my bill was coming up.

Date: August 31, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
every time I have had to interact with my insurance company it has been a very helpful and positive experience.

Date: August 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I think that the company is great and caters to the needs of the insured. People seem to take great interest in the new options that are on the market as well.


Date: August 23, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
It is very responsive and user-friendly. You can also chat with the customer service twenty-four seven using the chat feature. It's also very intuitive so I have no problem paying bills on time through the app.

Date: August 22, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
They communicate well before every policy expiration with a clear statement of my costs and coverage. There have been times when I have been contacted with an offer to review my coverage and make sure that I still have what I need.

Date: August 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
The interaction has proven to be worthwhile and the insurance deal will be arranged in real time. The communication process is worthwhile and people seem to be interested in that process on their own.

Date: August 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I never really have to deal with customer service, but when I do have a question and call in everyone is very nice, the waits are short and its a good experience.

Date: August 13, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
The house and it's contents are certainly covered. In additional there is an allowance for alternate housing should our house not be livable for a time such as after a fire. There is coverage if someone who is not a family member living here is hurt on our property.


Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I think the premium is pretty fair, and that's why I chose it. But sometimes, I come across companies with lower premiums for the same coverage, but they do not have good reviews and have been said to be very difficult to work with.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I don't have the app but the website has everything that I could possibly want to do. I can check out their offerings in general, I can go into my policy and look at coverage, make changed, and pay my bill. They also have a chat function and number are easy to find if I would rather call someone.

Date: August 07, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
I like the customer service experience and that has been a benefit to me. People have seen some important details emerge and the process is made easier for those interested.

Date: August 06, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
It is an excellent company until the moment everything with them has done very well respond quickly and the attention is immediate


Date: August 06, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
This is the same as the above question. Everyone is very professional, polite and courteous anytime I have had to interact with anyone at Allstat.e

Date: August 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
It is very easy to use for when I need help, to look up info or to pay a bill.

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
For our home insurance we are covered from water damage, fire, and natural disasters. We have Personal Property Protection. They will pay for loss that an insured person is legally required to pay fot eh unauthorized use of any credit card or bank fund transfer cared issued to or registered in my name. They also cover Medical Protection as well as Flood Insurance.


Date: July 29, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The mobile app is useful and people seem to be captivated by these useful features overall. People are interested in what new features can be gleaned in short order when it is possible.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I feel like my premium is very fair and is probably very comparable or even lower than others are paying. I think I am getting a good deal on my coverage.

Date: June 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Whenever I call I'm attended if I wait too long and their visits are nice and frecuentntes

Date: June 08, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
They are always very friendly and explain things in a way that I can understand. They never make you feel like they are rushed or that you are bothering them. There are so many ways to contact them. A local agent, online, through the app, or over the phone.

Date: May 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service reps are always very helpful and very knowledgeable. They get you fast and accurate information without all the run around you get from other companies.

Date: May 05, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Customer Service
every time I have had to contact customer service they have been extremely kind and helpful.they always make sure to solve my issue.

Date: May 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
My home is covered by insurance. They cover any damages to the build that could be from natural disasters such as tornadoes, hurricanes, flood etc. They also cover items missing due to burglary.


Date: December 28, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
The website is user friendly. You are able to navigate back and forth to what you are looking for with ease. The website allows you to make payments easily and gives you the choice of opting in and out of automatic withdraw every month. On the website you can request for roadside assistance as well as get the contact information for your local office.

Date: December 22, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
It is a well designed application that answers all the questions that as a customer one has

Allstate Home Insurance Reviews

Date: January 02, 2019    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
I gave the customer service a 5, although I have not had reason to contact the insurance company in regards to any complaints or issues that I may have. We have not had any claims in the almost sixteen years since we have lived in the house. We have had some items, but nothing that would have exceeded the deductible, so those were taken care of outside of the scope of the homeowner's insurance.

Date: December 31, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
I have actually never had a claim for the home insurance, so there has been no need to use the app or the website. We have had this insurance since we moving in on December 2002. I have never bothered to hunt around for insurance with better coverage or better rates in the sixteen years that we have lived in our current home.

Date: December 10, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
All structures are covered for the replacement value, plus there is an extra rider to cover electronic devices such as computers, laptops, and other devices that are in the house.


Date: December 06, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
I don't have any issues with the premium amount and have not really done a comparison, although I probably should in the event that we are paying too much for our homeowner's insurance. For the most part, it is not that great of an amount, so it is not been something that has been a red flag on the budget in the past.

Date: October 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
Allstate was by far the cheapest for us, all the other companies wanted double, almost triple compared to Allstate.

Date: September 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
Customer service with All State is great! You can contact your agent via a 1800 number or chat with them online. There have been time when I've emailed my agent and she responds very quickly. Customer s

Date: September 21, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
Customer service is good. Coverage is really good. The response is very fast. Premium is fair. They are also not difficult to deal with, as they do not hassle you too much before providing you coverage like other companies

Date: September 20, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
As far as other insurance companies go I know that usually they make you pay upfront for the entire premium. With All State you are able to break these payments down combine them with your car insurance and come out way cheaper.

Date: September 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I don't have to communicate with them often at all but they do give information in a timely manner and they send out written communication very timely and effectively.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I like how user friendly it is and how fast I was able to set up everything when we initially purchased our home and bought the insurance.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
It has good coverage but it is a little bit more expensive then I would like to pay for it.

Date: September 11, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Premium
The premium is a little more expensive for the same amount of coverage but they have excellent customer service and their response time is better than most companies. I am willing to pay a little more for really good customer service.

Date: September 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
Other insurance companies seem to be stuck in the past when it comes to the same coverage details. People genuinely want to give the coverage options a try when they get a chance to do just that. Think about these details and enjoy the experience along the way too.

Date: September 07, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The website is easy to use and it is easy to find anything that you are looking for on the site. It is full of information to help consumers get just what they need.

Date: September 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
from this company I like everything I have no complaints

Date: September 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I like the communication with my insurance company because they keep me on my feet. In the beginning I didn't have automatic withdraw and I would forget when to pay my bill. My agent would send me helpful text messages letting me know that my bill was coming up.

Date: August 31, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
every time I have had to interact with my insurance company it has been a very helpful and positive experience.

Date: August 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
I think that the company is great and caters to the needs of the insured. People seem to take great interest in the new options that are on the market as well.


Date: August 23, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
It is very responsive and user-friendly. You can also chat with the customer service twenty-four seven using the chat feature. It's also very intuitive so I have no problem paying bills on time through the app.

Date: August 22, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
They communicate well before every policy expiration with a clear statement of my costs and coverage. There have been times when I have been contacted with an offer to review my coverage and make sure that I still have what I need.

Date: August 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
The interaction has proven to be worthwhile and the insurance deal will be arranged in real time. The communication process is worthwhile and people seem to be interested in that process on their own.

Date: August 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Customer Service
I never really have to deal with customer service, but when I do have a question and call in everyone is very nice, the waits are short and its a good experience.

Date: August 13, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
The house and it's contents are certainly covered. In additional there is an allowance for alternate housing should our house not be livable for a time such as after a fire. There is coverage if someone who is not a family member living here is hurt on our property.


Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I think the premium is pretty fair, and that's why I chose it. But sometimes, I come across companies with lower premiums for the same coverage, but they do not have good reviews and have been said to be very difficult to work with.

Date: August 08, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I don't have the app but the website has everything that I could possibly want to do. I can check out their offerings in general, I can go into my policy and look at coverage, make changed, and pay my bill. They also have a chat function and number are easy to find if I would rather call someone.

Date: August 07, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
I like the customer service experience and that has been a benefit to me. People have seen some important details emerge and the process is made easier for those interested.

Date: August 06, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
It is an excellent company until the moment everything with them has done very well respond quickly and the attention is immediate


Date: August 06, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
This is the same as the above question. Everyone is very professional, polite and courteous anytime I have had to interact with anyone at Allstat.e

Date: August 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
It is very easy to use for when I need help, to look up info or to pay a bill.

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
For our home insurance we are covered from water damage, fire, and natural disasters. We have Personal Property Protection. They will pay for loss that an insured person is legally required to pay fot eh unauthorized use of any credit card or bank fund transfer cared issued to or registered in my name. They also cover Medical Protection as well as Flood Insurance.


Date: July 29, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The mobile app is useful and people seem to be captivated by these useful features overall. People are interested in what new features can be gleaned in short order when it is possible.

Date: July 29, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I feel like my premium is very fair and is probably very comparable or even lower than others are paying. I think I am getting a good deal on my coverage.

Date: June 25, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Whenever I call I'm attended if I wait too long and their visits are nice and frecuentntes

Date: June 08, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
They are always very friendly and explain things in a way that I can understand. They never make you feel like they are rushed or that you are bothering them. There are so many ways to contact them. A local agent, online, through the app, or over the phone.

Date: May 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The customer service reps are always very helpful and very knowledgeable. They get you fast and accurate information without all the run around you get from other companies.

Date: May 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Policy Offerings
My home is covered by insurance. They cover any damages to the build that could be from natural disasters such as tornadoes, hurricanes, flood etc. They also cover items missing due to burglary.


Date: May 05, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Customer Service
every time I have had to contact customer service they have been extremely kind and helpful.they always make sure to solve my issue.

Date: December 28, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
The website is user friendly. You are able to navigate back and forth to what you are looking for with ease. The website allows you to make payments easily and gives you the choice of opting in and out of automatic withdraw every month. On the website you can request for roadside assistance as well as get the contact information for your local office.

Date: December 22, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
It is a well designed application that answers all the questions that as a customer one has

Citizens Property Insurance Home Insurance Reviews

Date: October 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I would say it is for the same reason as above since we bundle our insurance. I like the fact that the customer service reps look at all the options for bundling in order to save me money.

Date: October 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
I have called customer service multiple times and they have quickly solved any problems or answered questions.

Date: October 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I didn't search around for Homeowners Insurance. I already had auto and life insurance through State Farm so I had my agent just write up the policy. My closing had to be done quickly so not much time for shopping around.

Date: October 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
It's very easy to use, easy to navigate. I have never really had to use it other than to get docents online. Other than that just going off the generic use of it. I have not had to file a claim or anything yet I just purchased policy and home in March.

Date: September 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
It's incredibly high for such a high deductible. I couldn't afford the lower deductible payment. I think it was almost triple what I'm paying now

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They are pleasant to deal with and are fast to resolve issues i have.

Date: September 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the app because it gives me easy access to my information on my phone and I don’t have to be near my computer.

Date: September 18, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
Citizens were almost the only provider left in Florida when big companies pulled out because of risk over hurricanes. I am satisfied with the rates I am currently paying.

Date: September 17, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
For the most part the communication has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts on the phone.

Date: September 16, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
There is not a lot that I know about comparing premiums to other companies. I set up my insurance during the mortgage process and used who was recommended and have stayed with them for years.

Date: September 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I couldn't get a quote directly from them. I had to go to my car insurance company in order to get a quote. I don't understand why or how that's even remotely acceptable practice. Very frustrating having to wait for answers when it would have been easier for me to just talk to them directly.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My insurance agent is a very friendly and well-informed agent. He is always available to help with any questions I may have.

Date: September 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
The only interaction I had with Citizens was with the inspector that came out. He was nice but definitely came unannounced and poked around looking for big dogs in my backyard before I realized he was there. I didn't care for that too much.

Date: September 11, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I believe this company have a higher chance to pay out in most situations so makes the premium worth it.

Date: September 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
I have insurance that covers theft, break in, fire, damage, flood, and other things that are not considered an act of God.


Date: September 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
I like that everything that I need to know about my policy and payments are on the website, however sometimes it can be difficult to navigate towards exactly what I need.

Date: September 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
For the most part the customer service has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Luckily I haven't had to call them for a claim or anything yet. However, I did have to call them to have them fix the spelling of my last name on the policy. They were decent to talk and fixed it immediately.

Date: August 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I am a new homeowner as of June 2016. I haven't had to make a claim so I can't speak to their ability to follow through their website. But I would say I'm satisfied so far.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I have never had a negative issue with customer service. Anytime I've had to contact them it's been pretty painless, and they are quick to reply to emails which is my preferred form of communication for services like this.

Date: August 27, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I had multiple quotes on insurance in the area and this company had the lowest premium for the same coverage almost two to three hundred less than other companies.

Date: August 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
It was the lowest premium for our needs that we could find at the time of going with this company. Every year it seems to rise though even though we make no claims.

Date: August 16, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
The company have always been on point if i have needed to contact them for any reason and pleasant to deal with.

Date: August 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
I am happy with how they communicate via email quickly and efficiently. Also, anytime I have had to call them, I have not had to wait too long and they are commonly courteous.

Date: August 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
It is okay. I wish it were easier to navigate and find my insurance policy coverage and I wish it was easier to shop around for insurances without waiting for a quote.

Date: August 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
As stated above I have never used Citizen's website, therefore I really have no opinion one way or the other.

Date: August 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
My premiums are much lower than other insurance companies that I have used in the past. Customer service is excellent.

Date: July 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It a nice app with clear options to search through for anything i might need to fin, its fast and have not ran in to any issues whilst using it.

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Personal property coverage in an event of damage to property, whether that be from inclement weather or someone coming in and stealing something.


Date: May 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
They are able to contact me through email and have signatures done over the internet since I am out of state when I purchased the policy. They also made the documents available online so that I had them on hand instead of just mailing them to my home

Date: May 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The people are friendly and they get right back to you when you need them. They make the process of obtaining insurance very easy.

Date: January 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The representative is very nice we talked about life and he offered ideas on how to make a few small repairs that could add value to my home. He is very nice we even talked hockey too.

Date: January 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My home, shed two porches, generator, loss of use. It covers my two bedrooms one bathroom home and all furnishings. Also has my daughter's medical equipment covered as well.


Date: November 25, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I haven't had to use their customer service since I enrolled through my State Farm agent. I never ended up talking to anyone from Citizens.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Definitely could be better and easier to navigate. Some things aren't where you'd think they should be. The mobile app is an absolute joke.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My furniture is covered including my tv, personal desktop computer, playstation 4, 2 playstation 3s, sofa, fridge, washing machine, tumble drier/ bed and wardrobes.


Citizens Property Insurance Home Insurance Reviews

Date: October 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I would say it is for the same reason as above since we bundle our insurance. I like the fact that the customer service reps look at all the options for bundling in order to save me money.

Date: October 04, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
I have called customer service multiple times and they have quickly solved any problems or answered questions.

Date: October 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I didn't search around for Homeowners Insurance. I already had auto and life insurance through State Farm so I had my agent just write up the policy. My closing had to be done quickly so not much time for shopping around.

Date: October 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
It's very easy to use, easy to navigate. I have never really had to use it other than to get docents online. Other than that just going off the generic use of it. I have not had to file a claim or anything yet I just purchased policy and home in March.

Date: September 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
It's incredibly high for such a high deductible. I couldn't afford the lower deductible payment. I think it was almost triple what I'm paying now

Date: September 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
They are pleasant to deal with and are fast to resolve issues i have.

Date: September 22, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like the app because it gives me easy access to my information on my phone and I don’t have to be near my computer.

Date: September 18, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
Citizens were almost the only provider left in Florida when big companies pulled out because of risk over hurricanes. I am satisfied with the rates I am currently paying.

Date: September 17, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
For the most part the communication has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts on the phone.

Date: September 16, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
There is not a lot that I know about comparing premiums to other companies. I set up my insurance during the mortgage process and used who was recommended and have stayed with them for years.

Date: September 14, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I couldn't get a quote directly from them. I had to go to my car insurance company in order to get a quote. I don't understand why or how that's even remotely acceptable practice. Very frustrating having to wait for answers when it would have been easier for me to just talk to them directly.

Date: September 13, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
My insurance agent is a very friendly and well-informed agent. He is always available to help with any questions I may have.

Date: September 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
The only interaction I had with Citizens was with the inspector that came out. He was nice but definitely came unannounced and poked around looking for big dogs in my backyard before I realized he was there. I didn't care for that too much.

Date: September 11, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I believe this company have a higher chance to pay out in most situations so makes the premium worth it.

Date: September 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
I have insurance that covers theft, break in, fire, damage, flood, and other things that are not considered an act of God.


Date: September 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Website/App
I like that everything that I need to know about my policy and payments are on the website, however sometimes it can be difficult to navigate towards exactly what I need.

Date: September 04, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
For the most part the customer service has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts.

Date: September 02, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
Luckily I haven't had to call them for a claim or anything yet. However, I did have to call them to have them fix the spelling of my last name on the policy. They were decent to talk and fixed it immediately.

Date: August 31, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
I am a new homeowner as of June 2016. I haven't had to make a claim so I can't speak to their ability to follow through their website. But I would say I'm satisfied so far.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I have never had a negative issue with customer service. Anytime I've had to contact them it's been pretty painless, and they are quick to reply to emails which is my preferred form of communication for services like this.

Date: August 27, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I had multiple quotes on insurance in the area and this company had the lowest premium for the same coverage almost two to three hundred less than other companies.

Date: August 26, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
It was the lowest premium for our needs that we could find at the time of going with this company. Every year it seems to rise though even though we make no claims.

Date: August 16, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
The company have always been on point if i have needed to contact them for any reason and pleasant to deal with.

Date: August 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
I am happy with how they communicate via email quickly and efficiently. Also, anytime I have had to call them, I have not had to wait too long and they are commonly courteous.

Date: August 04, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
It is okay. I wish it were easier to navigate and find my insurance policy coverage and I wish it was easier to shop around for insurances without waiting for a quote.

Date: August 04, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
As stated above I have never used Citizen's website, therefore I really have no opinion one way or the other.

Date: August 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
My premiums are much lower than other insurance companies that I have used in the past. Customer service is excellent.

Date: July 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
It a nice app with clear options to search through for anything i might need to fin, its fast and have not ran in to any issues whilst using it.

Date: July 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Personal property coverage in an event of damage to property, whether that be from inclement weather or someone coming in and stealing something.


Date: May 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
They are able to contact me through email and have signatures done over the internet since I am out of state when I purchased the policy. They also made the documents available online so that I had them on hand instead of just mailing them to my home

Date: May 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The people are friendly and they get right back to you when you need them. They make the process of obtaining insurance very easy.

Date: January 19, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The representative is very nice we talked about life and he offered ideas on how to make a few small repairs that could add value to my home. He is very nice we even talked hockey too.

Date: January 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
My home, shed two porches, generator, loss of use. It covers my two bedrooms one bathroom home and all furnishings. Also has my daughter's medical equipment covered as well.


Date: November 25, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I haven't had to use their customer service since I enrolled through my State Farm agent. I never ended up talking to anyone from Citizens.

Date: November 19, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
Definitely could be better and easier to navigate. Some things aren't where you'd think they should be. The mobile app is an absolute joke.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My furniture is covered including my tv, personal desktop computer, playstation 4, 2 playstation 3s, sofa, fridge, washing machine, tumble drier/ bed and wardrobes.


Liberty Mutual Home Insurance Reviews

Date: June 01, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
our home insurance compare to other policies it is better for paying insurance their will be particular time limit according to plan

Date: May 21, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
it is ok for the company insurance interaction but still, need improvement in the service

Date: April 05, 2019    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
it is good the company's website but still, need requirements for the website to develop more

Date: September 30, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
No app available, but i do use the website to pay for bills or check anything with my account. the website is bAllied Insurancec but it works.

Date: September 29, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
In my opinion the premium is about the same as others. Liberty did offer the best coverage for the area I live.

Date: September 28, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
When it is time to renew my policy once a year, they notify me 60 days in advance of any changes going to occur. If there's a price adjustment that means an increase in my premium, they give me plenty of time to plan for this I think that is great!

Date: September 25, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I have had very little interaction or communication, but the little i have had has been a pleasant experience.

Date: September 21, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
I love Liberty Mutual website. They do not have a local presence in our town so I do everything online. Their website is extremely user-friendly and streamlined. I can get all my policy and premium information at my fingertips whenever I like. I'm not very computer savvy and it is extremely easy to use. The few times that I wasn't sure about something or had a question, all I had to do was call them and they were only too willing to help. Their customer service is outstanding.

Date: September 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
If I need information from Liberty Mutual that I don't understand on their website, all I need to is call them up and they are only too willing to help me. They are friendly, helpful and they always explain everything to me in a way that I completely understand. If they don't know the answer, they get back to me once they have researched and found. The customer service is top notch.

Date: September 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I have had minimal communication with the company in the twenty years I have been insured with them. I have never filed a homeowners claim.

Date: September 19, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I am giving an average rating because I honestly haven't had to deal with customer service so I can't give an honest rating.

Date: September 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
When getting quotes initially, Liberty Mutual came in at the cheapest. I have all of my insurance needs through them, so I was able to get the multi-line discount.

Date: August 26, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
Liberty Mutual charges a higher premium, supposedly for quality coverage and good service. I feel that their premium is too high.

Date: August 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
My premium is about average, so it's neither too good or too bad. I'll give it a 3 for being about average.

Date: August 24, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
The website is only average, nothing special. I rarely use it.

Date: August 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
My policy covers the dwelling, attached structures, contents, and medical coverage


Date: August 20, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I don't use the Liberty Mutual's website or mobile app, so I don't have a very strong opinion about it.

Date: August 16, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
I haven't had a negative experience with Liberty Mutual, so I'll give it a 4 out of 5. Not bad at all.

Date: August 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I haven't had to claim for anything yet, knock on wood, but the process of dealing with my agent for everything else has been more than pleasant.

Date: August 10, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
I never hear from the company unless its to pay my premium bill. their customer service is only average.

Date: July 29, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
It covers damage to my home from damages in most situations, excluding floods. Also covers my other buildings on the property and my vehicles.


Date: July 27, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I haven't had to use it very often, but they respond quickly to home issues and if someone they sent over is not helpful they are happy to send another.

Date: July 24, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Policy Offerings
It covers any property damage due to age like old wires or water damage or mold. It also covers any damage that can accrue from weather like rain, storms, and excessive heat.


Date: May 25, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Premium
When I first switched over to Liberty Mutual about five years ago it was much cheaper than the company I was using. But now the premiums are going up a bit every year and I'm thinking about looking around for a cheaper rate somewhere else.

Date: May 14, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
It has everything I need, but it's not very pleasing aesthetically. It's a little bare and not very colorful.

Date: May 03, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I wish the premium was lower, but in comparison with what my neighbors pay using other insurance companies, I am satisfied. I only rated it a 4 because I don't like to have to pay the premium, but who does. If my premium goes up, they are very forthcoming with why it is going up. There have also been years when the rate change was a price drop of several hundred dollars which was a major surprise for me.

Date: December 29, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
easy to use and navigate through. straightforward. You do not really have to be internet savvy to use it.

Date: November 19, 2017    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
I have an agent I can talk to in person, over the phone, or by email. He responds within the same day, and always tries to find me the best deal. He also gives out Christmas presents every year. It's just a calendar and pen, but it's still nice the sentiment.

Date: November 18, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
It's average. I don't communicate with them really because we have never had to file a claim. We get our statements regularly in the mail.

Date: November 18, 2017    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
I haven't had much interaction with Liberty Mutual, but I assume that they are okay at communicating. I dislike the constant mail though.

Liberty Mutual Home Insurance Reviews